Top Health Issues

Top health industry issues of 2016 Thriving in the New Health Economy

More mobile, more accessible, more connected

Consumers

Clinicians

60%

21%

81%

38%

willing to have a video visit with a physician through a mobile device

have used a mobile device to order a refill of a prescription

say mobile access to medical information helps coordinate patient care

use email to stay connected with their chronic disease patients

88%

67%

58%

74%

willing to share personal data with their doctor to find new treatments

“very satisfied� with experience at a retail clinic

would rather provide a portion of care virtually

say non-traditional venues (e.g., retail clinics) improve access to care

HRI Consumer Survey, PwC, 2015 and HRI Clinician Workforce Survey, PwC, 2014 and 2015

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Many willing to go the distance for “best in field” care

Percentage of consumers who are willing to make the following tradeoffs to receive services from a health system recognized as “best in field”

46%

33%

19%

Greater travel distances

Longer wait times

Higher costs Source: HRI Consumer Survey, PwC, 2015

© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Consumers are open to ďŹ nancing their prescriptions

More than half of consumers would be willing to pay the cost of a drug over time instead of all at once

Willing

2016

53%

Not willing

2016

17%

Not sure

2016

30% Source: HRI Consumer Survey, PwC, 2015

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Mobile health app adoption doubles in two years

Percentage of consumers with at least one medical, health or fitness app on their mobile devices

2x increase

32%

16% 2013

2015 Source: HRI Consumer Survey, PwC, 2013, 2015

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Hacked devices, lost customers

Many consumers would be wary of using connected medical devices after a hacking incident

50% 51% 38%

Would think twice about using any connected device

Would think twice about using the manufacturers’ devices

Would be wary of using a hospital associated with the hacked device

Source: HRI Consumer Survey, PwC, 2015

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Telehealth mental health services for the Snapchat generation

Percentage of consumers willing to use telehealth services, such as videoconference, to consult with a mental health provider instead of an in-person visit

72%

43%

18–44

45+ Source: HRI Consumer Survey, PwC, 2015

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Happy to share, especially for personal beneďŹ t

Percentage of consumers willing to share their medical records with a health system in order to aid in their own diagnosis and treatment, or in the diagnosis and treatment of others

83% 73%

Willing to share data to aid in diagnosing and treating themselves

Willing to share data to aid in diagnosing and treating others Source: HRI Consumer Survey, PwC, 2015

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Consumers remain in the dark about biosimilars

When given multiple choices for definitions of a biosimilar…

67%

Did not know what a biosimilar was

17%

Chose the correct definition: “a near substitute for an original brand biologic drug”

16%

Chose incorrect definition such as “an animal with biological systems similar to humans” or “an artificial organ”

Source: HRI Consumer Survey, PwC, 2015

© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM

For more information, please visit: www.pwc.com/us/healthindustries www.pwc.com/hri

Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors.

95988-2016 JM