Right at Home Realty, Brokerage RightAtHomeRealty.com
Navigating the Transition: FAQs for Downtown Branch Agents Moving
Back to the Original Agent Portal
As we transition agents back to our original portal from rHome, you may have questions about its impact on your transactions, deal processing, and data access. We’ve prepared FAQs to address common inquiries during this transition, covering these areas along with support resources. Contact your branch administrators or the Agent Care Expert (ACE) team for further assistance.
We appreciate your patience and cooperation as we work towards enhancing our platform to serve your needs better and optimize your experience as valued agents at Right at Home Realty.
Now, let's delve into the FAQs:
General
Q: How will ongoing transactions be affected by the transition?
A: Existing listings and deals currently in rHome will proceed as usual, allowing agents to upload new documents to their listings and deals within the rHome platform. However, new listings or deals must be initiated through the original Agent's portal. Agents will continue to finalize deals that were inputted into rHome, while new deals or listings can be initiated through the Agent Portal.
Q: Why are you moving all agents back to the original portal?
A: Throughout the beta testing phase, we gathered invaluable feedback from our agents, providing us with insight into their preferences and areas needing improvement. Based on this feedback, we are currently enhancing the platform, aiming to simplify and optimize the user experience for agents like you. During this development phase, we believe it's best to transition all agents back to the original portal until the new, improved platform is ready for deployment.
rHome
Q: I just uploaded a deal to rHome. How will it get processed?
A: Any existing deals will continue to be processed within rHome.
Q: I just uploaded a listing to rHome. How will it get processed?
A: Any existing listings will processed in rHome.
Q: Am I able to update a deal or listing in rHome?
A: Yes, you can update an existing deal or listing in rHome. This feature will remain available.
Right at Home Realty, Brokerage
RightAtHomeRealty.com
Q: My listing documents were uploaded into rHome, but now I have a deal that is supposed to be uploaded to Agent Portal. Do I have to re-submit my listing?
A: No, you don’t have to re-submit your listing. The Deals staff will download the listing paperwork from rHome and upload it to the Deal Folder in Agent Portal.
Q: I’ve had a deal in rHome that was already processed. Will it be closed out in rHome?
A: Yes, it will be closed out in rHome
Q: Do I have to submit a deal in the Agent Portal that has already been submitted in rHome?
A: No, you don’t have to submit a deal in the agent portal already in rHome. The deal can continue to be closed out in rHome
Q: What happens to my past deals processed in rHome? Are these still accessible?
A: Yes, all your past deals processed in rHome will remain accessible.
Q: Can I download the documents that I previously provided?
A: Yes, you can download all documents you uploaded to rHome.
Q: Can agents still access information and data from rHome after the rollback, or will it be completely inaccessible?
A: You can always access your information and data in rHome. This includes trade sheets, EFT stubs, mutual releases, cancellations, and suspensions.
Q: What happens to my contact list saved in Contact Management in rHome? Can I still access and save new contacts?
A: Your contact list remains in rHome, ensuring ongoing access and the ability to save new contacts.
Q: Can I still communicate through rHome, or do I send an email to Deals?
A: Yes, for all Deals, you can communicate to the Deals department through rHome.
Original Agent Portal
Q: I’m new to Right at Home Realty. How can I access the original agent portal?
A: When you have a new listing or deal that needs to be entered into the Agent Portal, please contact your branch. They will request access, and the Agent Care Expert team will contact you via email.
Q: Who can help me learn how to use the original agent portal?
A: Your branch administrators can assist you. Once you log into the agent portal, a library of learning materials, including videos and how-to guides, is available to help orient you.