HOET Course Guide by Scott Riddell

COURSE GUIDE ...training for a brighter future

www.hoet.co.uk

Training Centres Heart of England Training Centres are all centrally located in major towns and cities for your convenience. Our centres are ‘real working salons and real working offices’ with a wide range of clientele and services. Whether you’re an employer, young person, parent or private student, you are always very welcome to visit our centres for an informal chat and tour, or why not try a treatment? St .

ll Y ar d 44

d ar sR oa

A5 94

M69

Fri

ad Ro

h an W

Trinity S

po or C

Fri

Vaug

tre e

re et St ra tio

e Rudg

d ar sR oa

B4 5

B4544

w ay

Trinity S

po or

ll Y ar d

Ring

tre e

re et St ra tio

e Rudg

Ga te

treet

B4 5

rles S

ad Ro

Cha Gr

les

Str ee

A594

Str ee

Newarke Street

Coventry

Coventry - Beauty & Hairdressing

Leicester Beauty, Hair & Business

12 Broadgate House Coventry CV1 1NG T: 02476 630703 E: broadgate@hoet.co.uk

28 Marketway Coventry CV1 1DL T: 02476 223442 E: marketway@hoet.co.uk

24 Charles Street Leicester LE1 3FG T: 0116 251 2343 E: leicester@hoet.co.uk

Bath

Clift

ie Roa

d Hillmor

ton Ro

Dunchurch Road

ms Way Bruce Willia

Gateway House, 53 High Street Birmingham B4 7SY T: 0121 633 7463 E: gateway@hoet.co.uk

29 Clifton Road Rugby CV21 3PY T: 01788 553501 E: cliftonroad@hoet.co.uk

4-6 Railway Terrace Rugby CV21 3EW T: 01788 544146 E: rugby@hoet.co.uk

d n Av o

Hunters Lane Avon Lane

Rugby Railway Station

Woodside

Str ee rk

www.hoet.co.uk

oa rR ste

M45

Rugby Town Centre

Wo o

Park

tre

Po Groplar ve Ma Gro ple ve Ac a G cia Syc rove am Gro ore ve

Coventry

The Bull Ring

Newbold Road

s ircu sC artin y St M enswa e Qu

Moor Street Station

Tel: 0800 0281 576 Fax: 01788 552957 Email: info@hoet.co.uk

y wa

ing

Mo o Mo r St or ree Str t ee tR

High St St High

A426

Stree

HOET

ice

nd le E Da

En d Da le

tre et nS tio ra rp o Co

s La

stle

Yates Avenue

ve sA

New Street Station

Heart of England Training Ltd Eleven Arches House, Leicester Road, Rugby CV21 1FD

Albert rk Yo ce ra Ter

Carr

New

Head Office:

11 B4

et tre ll S

m Te

Str

e Yat

Centre Birmingham w Cathedral Ro e

or at io Co

Riv

nS tr

Rugby Beauty & Hairdressing

oad

Rugby Business Administration

ay R

on R

Birmingham - Beauty & Business

Snow Hill Station

Murr

m St

Moultr

an ry L Dru

e St

Willia

Warwick

Stre et

ce Terr a way Rail

Rege

Corporat

Bath

oad ay R Murr

Coventry

ton

Bil

nt St

ion St

et Stre

Terr a

e ry L an Dru

ie Roa

t ee

oad

rlott

Centre

on R

Arno ld St

Cha

Str

Coventry

y Ro

ton Ro

Rugby Borough Council

Barb

Clift

The Bull Ring

Hillmor

Warwick

Centre

y Ro

New Street Station

m St

Barb

s ircu sC artin y St M enswa e u Q

ton

Bil

Moor Street Station

e St

Willia

Moultr

High

stle

Dunchurch Road

ing

Mo o Mo r St or ree Str t ee tR

s La

Stree

rlott

d En High St

at or

St St Albert rk Yo ce ra Ter

Centre

ion

Str ee

Carr

New

Cha

Stre

Little Church St

m Te

Coventry

Arno ld St

ms Way

e tre ll S

liv

Bruce Willia

le E

Rugby Borough Council

way

Stre

Rail

liv

Rugby Railway Station

Str

Birmingham w Cathedral Ro e

Rugby Railway Station

nt St

or Co

Rege

ion St

Corporat

Snow Hill Station

ion

Str

Coventry - Business Administration

Lanc

aster

Road

Birmingham - Hairdressing 12 Priory Walk Birmingham B4 7LJ T: 0121 236 8595 E: priorywalk@hoet.co.uk

Heart of England Training Ltd is committed to the elimination of both direct and indirect discrimination and continuously seeks to actively implement positive policies to promote equality of opportunity.

St. George’s Way

uth

Earl St

So Wharf St Street

t Stree

amp ton S t en S t

Que

A4053

ic Warw

t Hill S

s Charle

5 40

South

ns Ringway St Joh A 41 14

n Wa

Coventry Train Station

St Johns Street

Str ee

e an

ion

Gate

tone

bers

Hum

gha

A4053

ic Warw

0 A4

Centre

Warwick

Belg rav e

ow er St O St ld M re et ilto

Va u

ns Ringway St Joh A 41 1

r’s ete

P St.

Lee

94 A5

fri

Salt

re y

ue Q

Coventry Train Station

St Johns Street

Str ee

tre

ion

A4053

Hig

e Lan

ay w

iars

Salt

Fleet Centre Street

ay w

fri

9 A5

fr hite

tre

A4053

Fair fa x Stre et New St Michael’s Coventry Cathedral Cathedral

W ay

w ay

r Bu

iars

Hig

t Spon Stree

e Lan

re y

11 4

fr hite

Centre

Fleet Street

W ay

t Spon Stree

Fair fa x Stre et New St Michael’s Coventry Cathedral Cathedral

11 4

Ring

ley

Birmingham

n Ri

Warwick

Rin

4 B45

4 4 B45

Birmingham

ola

ich

St N

4 59

y wa

Rin

ay W

Birmingham

ola

ich

a gw

ts re ga ar M

Contents Information for Employers

Page 2

Information for Learners and Parents

Page 3

Hairdressing

Page 4-5

Business Administration

Page 6-7

Beauty Therapy

Page 8-9

Customer Service

Page 10-11

Management & Team Leading

Page 12-13

Using I.T.

Page 14-15

Retail

Page 16-17

Foundation Learning

Page 18

A1 Vocational Assessor

Page 19

A1 Vocational Assessor - Booking Form

Page 20

Day Courses

Page 21

Day Courses - Booking Form

Page 22

Application Form

Page 23

QCF / NVQ / Apprenticeship Equivalents

QCF / NVQ 3 / Advanced Apprenticeship

National Diploma Advanced GNVQ City & Guilds RSA

SUPERVISOR

ASSISTANT

JUNIOR

A Levels

QCF / NVQ 2 / Apprenticeship

GCSE Grades A-C

Intermediate GNVQ First Diploma

QCF / NVQ 1

GCSE Grades D-G

Foundation GNVQ

www.hoet.co.uk

...training for a brighter future

Information for Employers Heart of England Training was recognised as one of the ‘best training providers in the UK’ during our most recent Adult Learning Inspectorate [ALI] inspection. We offer you a range of training & recruitment solutions from apprenticeships to QCF/NVQs, day courses and bespoke packages to suit the needs of your business. Above all else, we pride ourselves in our ﬂexibility to work with you and deliver exactly what your business requires. We currently work with over 300 employers from small businesses to multinationals and local authorities.

Employer FAQs Q. How do I recruit an apprentice for my business? A. Contact your local business development adviser.

Q. Does my apprentice need to be issued with a contract of employment?

We can advertise your vacancy for you on the

A. Yes. Information regarding contracts of

National Apprenticeships website:

employment can be found at:

www.apprenticeships.org.uk

www.direct.gov.uk/en/Employment/Employees/

Q. Is there a charge for recruiting apprentices? A. No, we provide this service free of charge. However, we do wish to provide the training for the people that we recruit on your behalf.

EmploymentContractsAndConditions/DG_10027905

Q. Can you supply a young person to help us on a temporary basis? A. Yes, we usually have a choice of young people on our Foundation Learning programmes who are keen to

Q. Do I have to pay an apprentice?

gain experience in a company such as yours.

A. Yes, an apprenticeship is a full time employed position. The minimum rate that an apprentice should be paid in their ﬁrst year is £95 per week/£2.50 per hour.

Q. What else can you offer my company? A. You’ll have the support of a business development

Q. Will I be involved in the training?

advisor who will be happy to visit you to discuss your

A. You will be asked to be involved in a ten-weekly

needs at any time. We will keep you up to date

review of your apprentice/NVQ candidate’s progress

with new developments such as funding and new

as a minimum requirement; however, we encourage

qualiﬁcations via our quarterly newsletter and promote

employers to take as active a part in the programme

the achievements of your staff.

as they can.

Q. Is Heart of England Training regulated? Q. Will I have to release my apprentice/NVQ candidate for training?

A. Yes, we are inspected and graded by OFSTED. If

A. We offer day release training in our training centres

involved in the inspection process.

as an option. If this is not suitable for your company’s

For more information visit: www.ofsted.gov.uk

needs, we can visit your apprentice/NVQ candidate in

your workplace. This usually takes place fortnightly and your apprentice/NVQ candidate will require some time between visits to complete their work.

you work with us it is likely that you will be asked to be

Information for Learners and Parents Information, advice & guidance

Money matters

Our recruitment team hold the MATRIX standard for

Employed Apprenticeships

excellence in providing the best Information, Advice

Employed apprentices will be paid a minimum rate of

and Guidance to meet your needs. They will be your

£95 per week / £2.50 per hour (often more).

ﬁrst point of call for any assistance you may need prior to, and throughout your training with us.

Counselling We can provide a free and conﬁdential service to all of our learners. Whatever your worry, whether it’s personal, work or training related, we’re here to listen and support you in a non judgemental way. Our recruitment team will be your ﬁrst point of call for counselling services.

EMA EMA is a weekly allowance of up to £30 to help you carry on learning. If you’re 16, 17 or 18 and have left, or are about to leave, compulsory education, then it could be for you. EMA is for full time learning. • Foundation Learning learners are eligible to apply for a £30 per week payment For further information visit http://ema.direct.gov.uk/ EMA does not affect other beneﬁts received in your household.

Childcare

Safeguarding We are committed to our responsibilities for the safeguarding of children and vulnerable adults. If you have any concerns for your own or any one else’s safety in training, your workplace or at home our staff will listen in conﬁdence and refer you to our safeguarding lead if it’s appropriate to do so. You can contact our Safeguarding leads on 0800 028 1576.

Additional support We are committed to providing an inclusive and supportive learning environment and to giving you the opportunity to achieve your personal, training and

Care to Learn can help pay up to £160 per week for your travel and childcare costs while you’re on a full time course, if you’re under 20. • Foundation Learning learners are eligible • Your child minder/nursery must be registered For further information visit: www.direct.gov.uk/en/ EducationAndLearning/14To19/MoneyToLearn/ Caretolearn/index.htm

Hardship Additional ﬁnancial support to overcome barriers to learning can be applied through your recruitment adviser. The support is usually offered in the form of a loan or a grant if you are training on an Foundation Learning programme.

employment goals. If you are not conﬁdent with Maths

Travel expenses

and English or you are concerned about any other difﬁculities, specialist support staff are here to help you.

Travel expenses to and from Heart of England Training can be reimbursed if you are on a Foundation Learning programme.

Your voice

Every Learner Matters

We listen to your feedback and have made many improvements as a direct result. There is a suggestion box in each of our training centres where you can post our ‘your voice’ feedback forms which are used by our quality team to bring improvements suggested by you. If you don’t attend a centre ask any member of staff for a ‘your voice’ form and hand it back to them or post it to our head ofﬁce. You can also feedback by email to info@hoet.co.uk

Careers advice We aim to equip you to be prepared, not only for employment by getting qualiﬁcations, but also with the skills and knowledge required to enjoy and excel in your working life. Our recruitment team will be your ﬁrst point of call for careers advice.

With Heart of England Training you’ll not only be learning in your chosen vocational area, we also offer you a wide range of sessions, events and trips to help you to: • Be healthy • Stay safe • Enjoy and achieve • Make a positive contribution • Achieve economic well being Just a few examples include: Culture and diversity workshops, Anti-bullying, ﬁre station team building activity days and money matters sessions. Speak to a member of the recruitment team for more information.

Equality and diversity Heart of England Training Ltd is committed to the elimination of both direct and indirect discrimination and continuously seeks to actively implement positive policies to promote equality of opportunity.

Hairdressing This Apprenticeship covers all the basics of hairdressing. As a Hairdressing apprentice, you’ll work as a salon junior, assisting senior staff while training as a junior stylist. Duties are likely to include booking appointments, shampooing, conditioning, drying, styling hair, mixing and applying hair colour. You’ll study hairdressing topics such as hair and skin testing, the effects of chemicals on hair and skin, and the principles of hair colour selection – there’s also the option to learn about promoting products, perming, or relaxing different types of hair.

Advanced Apprentices take their learning a step further by developing their cutting and colouring skills so they can carry out all the latest fashion techniques – and maybe even determine the fashion looks of the future. On this Apprenticeship you’ll spend a lot of time on your feet, and it’s important that you look smart and have a great hairstyle! Good communication plays a role, too – you’ll need to understand exactly what your customer wants in order to make them happy.

ce qualiﬁed in The average starting salary on

“

this job is £10,000 - £16,000

Heart of England Training supported me every step of the way to qualifying as a stylist.

”

www.hoet.co.uk

...training for a brighter future

You will cover the following mandatory units plus a further optional unit from a wide choice to suit your needs and the needs of your employer: • Make sure your own actions reduce the risks to health and safety • Give clients a positive impression of yourself and your organisation • Advise and consult with clients • Shampoo, condition and treat the hair and scalp • Change hair colour • Style and ﬁnish hair • Set and dress hair • Cut hair using basic techniques

Hairdressing

• Learning while you are employed full time by a salon. • A level 2 QCF/NVQ in Hairdressing and Functional Skills in English and Maths • Learning on ‘day release’ at a HOET centre or in a salon • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

APPRENTICESHIPS

The Apprenticeship involves:

Examples of optional units you might choose include… • Assist with salon reception duties • Promote additional services or products to clients

ADVANCED APPRENTICESHIPS

A full list of units is available on our website: www.hoet.co.uk

www.hoet.co.uk

The Advanced Apprenticeship involves: • Learning while you are employed full time by a salon • A level 3 QCF/NVQ in hairdressing and Functional Skills in English and Maths • Learning on ‘day release’ at a HOET centre or in salon • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

You will cover the following mandatory units plus further optional units from a wide choice to suit your needs and the needs of your employer: • Monitor procedures to safely control work operations • Promote additional services or products to clients • Provide hairdressing consultation services • Creatively cut hair using a combination of techniques

Examples of optional units you might choose include: • Provide colour correction services • Creatively dress long hair

...training for a brighter future

Business and Administration Business and Administration Apprenticeships and QCF/NVQs are a nationally recognised route to a wide variety of professions. If you’re a fan of shows like The Apprentice, then this could

be the ﬁeld for you. Millions of people work in this sector, and your Apprenticeship could lead to a role in a number of different areas within a business.

“

ﬁed in this job is £12,000 - £18,0

ce quali The average starting salary on

My Advanced Apprenticeship will really help me in my career. I’m going on to take a Foundation Degree in Business.

”

www.hoet.co.uk

...training for a brighter future

You will cover the following mandatory units plus further optional units from a wide choice to suit your needs and the needs of your employer: • Manage own performance in a business environment • Improve own performance in a business environment • Communicate in a business environment • Work in a business environment

Examples of optional units you might choose include… • Meet and welcome visitors • Improve productivity using IT • Use ofﬁce equipment

LEVEL 4

ADVANCED APPRENTICESHIPS

A full list of units is available on our website: www.hoet.co.uk

The Advanced Apprenticeship involves: • Learning while you are employed full time • A level 3 QCD/NVQ in Business and Administration, a level 3 certiﬁcate in The Principles of Business Administration and Functional Skills in English and Maths • Learning on ‘day release’ at a HOET centre or in your workplace • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

Business &Administration

• Learning while you are employed full time or working towards ﬁnding employment • A level 2 QCF/NVQ in Business and Administration, a level 2 certiﬁcate in The Principles of Business Administration and Functional Skills in English and Maths • Learning on a ‘day release’ at a HOET centre or in your workplace. • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

APPRENTICESHIPS

The Apprenticeship involves:

You will cover the following mandatory units plus a further units from a wide choice to suit your needs and the needs of your employer: • Manage own performance in a business environment • Evaluate and improve own performance in a business environment • Communicate in a business environment • Work in a business environment

Examples of optional units you might choose include… • Presentation software • Supervise a team in a business environment • Contribute to running a project • Monitor and resolve customer service problems

We can offer you the opportunity to progress to a Level 4 QCF/NVQ delivered in the workplace. Please ask a business development adviser for details and costs.

COMPLIMENTARY BUSINESS ADMINISTRATION DAY COURSES Our Business Administration Apprenticeship and QCF/NVQ programmes are enhanced by our new ‘Excellence in Administrative Business Skills’ day courses at no charge covering the following topics: (see page 21 for more details) • Information Systems in business • Good communication in the workplace

www.hoet.co.uk

• Effective meeting planning and minute taking • Using a diary system

...training for a brighter future

Beauty Therapy As a Beauty Therapy Apprentice, you’ll assist senior therapists and learn a range of skills and techniques, such as how to improve facial skin conditions, wax body hair, spray tan, shape and colour brows, perform hand and foot treatments, and apply make-up. On the Advanced Apprenticeship, you’ll work as a Beauty Therapist, learning techniques like body massage as well as more complicated electronic treatments to remove unwanted hair or improve skin condition. You’ll work closely with clients and will need the ability to put them at ease, and generally be

pleasant and personable. Most therapists are based in salons, although some can work in hospitals, resorts, and even cruise liners. It can be a glamorous career choice. With further training you might become a make-up artist for ﬁlm and TV, or help develop new products. In the future you might run your own salon, or work for individual clients. After successful completion of an Apprenticeship, you could go on to study specialist areas like massage, aromatherapy, hydrotherapy or reﬂexology.

“

ﬁed in this job is £12,000 - £17,0

ce quali The average starting salary on

I enjoyed facial treatments, and my apprenticeship will help me move on and learn more skills.

”

www.hoet.co.uk

...training for a brighter future

• Learning while you are employed full time. • A level 2 QFC/NVQ in Beauty Therapy and Key Skills in communication and application of number at level 1 • Learning on a ‘day release’ at a HOET centre or in your workplace • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

You will cover the following mandatory units plus a further optional unit: • Ensuring your actions reduce risks to health and safety • Promoting additional products or services to clients • Developing and maintaining your effectiveness at work • Improving and maintaining facial skin condition • Providing eyelash and eyebrow treatments • Removing hair using waxing techniques • Providing manicure treatment • Providing pedicure treatment

Optional unit

APPRENTICESHIPS

The Apprenticeship involves:

• Provide make-up treatment

www.hoet.co.uk

The Advanced Apprenticeship involves: • Learning while you are employed full time by a salon • A level 3 OFC/NVQ and Key Skills in communication & application of number at level 2 • Learning on ‘day release’ at a HOET centre

You will cover the following mandatory units plus a further optional unit:

Beauty Therapy

ADVANCED APPRENTICESHIPS

A full list of units is available on our website: www.hoet.co.uk

• Ensuring your own actions reduce risks to health & safety • Promoting additional products or services to clients • Contributing to the ﬁnancial effectiveness of the business • Epilating the hair follicle using diathermy galvanic and blend techniques • Providing head and body massage treatments • Improving face and skin condition using electro therapy • Improving body condition using electro therapy

Optional unit • Provide tanning treatments

...training for a brighter future

Customer Service Good customer service is key to the success of any business or organisation. This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

Examples of customer service environments include retail, ﬁnancial services, call centres, hospitality or sport and recreation.

ce qualiﬁed in The average starting salary on

“

this job is £12,000 - £18,000

I really did enjoy completing my Customer Service Apprenticeship. My assessor was great and gave me loads of ideas to help me improve in my role.

”

www.hoet.co.uk

...training for a brighter future

• Learning while you are employed • A level 2 QCF/NVQ in Customer Service, a level 2 certiﬁcate in Customer Service and Functional Skills in English and Maths • Learning on a ‘day release’ at a HOET centre or in your workplace • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

You will cover the following mandatory units plus further optional units from a wide choice to suit your needs and the needs of your employer: • Communicating using Customer Service language • Follow the rules to deliver Customer Service

Examples of optional units you might choose include… • Go the extra mile in customer service • Deal with customers face to face • Resolve customer service problems

The Advanced Apprenticeship involves: • Learning while you are employed full time • A level 3 QCF/NVQ in customer service, a level 3 certiﬁcate in Customer Service and Functional Skills in Maths and English • Learning on ‘day release’ at a HOET centre or in your workplace • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

You will cover the following mandatory units plus further optional units from a wide choice to suit your needs and the needs of your employer: • Demonstrate understanding of customer service • Demonstrate understanding of rules that impact on improvements in customer service

Examples of optional units you might choose include… • Deliver customer service on your customer’s premises • Lead a team to improve customer service • Process customer service complaints • Improve the customer relationship

COMPLIMENTARY CUSTOMER SERVICE DAY COURSES Our Customer Service Apprenticeship & QCF/NVQ programmes are enhanced by our new ‘Excellence in Customer Service’ day courses covering the following topics: (see page 21 for more details) • Resolve customer service problems • Telephone skills

www.hoet.co.uk

• Go the extra mile • Give a positive impression of yourself and your organisation

...training for a brighter future

Customer Service

ADVANCED APPRENTICESHIPS

A full list of units is available on our website: www.hoet.co.uk

APPRENTICESHIPS

The Apprenticeship involves:

Management & Team Leading This Apprenticeship can be applied across a broad range of sectors and job roles. On your Apprenticeship in Team Leading, you’ll learn the theories of team leading and how business works. You’ll manage your own workload, lead others, work effectively with other people, and learn how to get your point across through

“

On the Advanced Apprenticeship in Management, you’ll be able to understand the theories of management, and how to source, understand, present and explain work related ﬁgures and calculations.

ﬁed in this job is £12,000 - £18,0

ce quali The average starting salary on

Doing these qualifications has been a great challenge; I have really enjoyed it and learned a lot about myself.

”

talking and discussing with others.

www.hoet.co.uk

You will cover the following mandatory units plus further optional units from a wide choice to suit your needs and the needs of your employer: • Manage Personal development • Communicate information and knowledge • Develop working relationships with colleagues

Examples of optional units you might choose include… • Plan, allocate and monitor work of a team • Resolve customer service problems • Make effective decisions

LEVEL 5

ADVANCED APPRENTICESHIPS

A full list of units is available on our website: www.hoet.co.uk

Management & Team Leading

• Learning whilst you are employed full time. You will be expected to hold a suitable Team Leading position to achieve these qualiﬁcations • A level 2 QCF/NVQ in Team Leading, a Chartered Management Institute introductory award in Team Leading and Functional Skills in English and Maths • Learning in your workplace • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

APPRENTICESHIPS

The Team Leading Apprenticeship involves:

The Management Advanced Apprenticeship involves: • Learning whilst you are employed full time. You will be expected to hold a suitable management position to achieve this qualiﬁcation. • A level 3 QCF/NVQ in Management, a Chartered Management Institute introductory award in Management and Functional Skills in English and Maths • Learning in your workplace • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

You will cover the following mandatory units plus further optional units from a wide choice to suit your needs and the needs of your employer: • Manage your own resources and professional development within an organisation • Set objectives and provide support for team members • Plan, allocate and monitor work of a team

Examples of optional units you might choose include… • Recruit, staff in own area of responsibility • Plan and manage a project • Know how to manage disciplinary procedures

We can offer you the opportunity to prgress to a Level 5 QCF/NVQ delivered in the workplace. Please ask a business development adviser for details and costs.

COMPLIMENTARY MANAGEMENT DAY COURSES Our Management and Team leading QCF/NVQ programmes are enhanced by our new ‘Excellence in Management and Team leading’ day courses covering the following topics: (see page 21 for more details) • Developing your leadership skills • Developing your team

www.hoet.co.uk

• Communicating information effectively • Planning and allocating work for your team

...training for a brighter future

Using I.T. It’s almost impossible to picture a world without computers – businesses would grind to a halt, information would be incredibly slow to ﬁnd, and there would be loads of paper to ﬁle away. Luckily, computers are here to stay, and each day their capabilities become more complex

and powerful. That’s why I.T. is one of the most important industries out there. As an apprentice, you’ll learn how to operate computers and databases, as well as how to use and maintain I.T systems and networks.

ce qualiﬁed The average starting salary on

“

in this job is £10,000 - £15,000

I love working with computers, and Heart of England Training got me a great job.

”

www.hoet.co.uk

...training for a brighter future

You will cover the following mandatory unit plus a further optional unit from a wide choice to suit your needs and the needs of your employer: • Improving productivity using I.T.

Examples of optional units you might choose include… • Setting up an I.T. system • Using the internet • Using bespoke software

A full list of units is available on our website: www.hoet.co.uk

www.hoet.co.uk

...training for a brighter future

Using I.T.

• Learning while you are employed full time • A level 2 Diploma in I.T. User skills (ITQ) and Functional Skills in English and Maths • Learning in your workplace

APPRENTICESHIPS

The Apprenticeship involves:

Retail Retail covers a host of businesses from market stalls and independent shops to national chains and large superstores. This Apprenticeship covers a range of skills that can be used across this vast sector. In the next 7 years, over 214,000 new jobs are forecast and a further 1.2 million vacancies will also arise due to replacement demand.

window and in-store displays. Or you could work behind the scenes in stock handling, ensuring products are received in the correct quantities and appropriately stored.

As a retail apprentice, your role will depend on your employer – you could be assisting customers on the sales ﬂoor of a high street store or handling their purchases. Alternatively, you could be working in a specialist department and become a product expert able to help with speciﬁc queries.

On the Advanced Apprenticeship, your training will focus on a more speciﬁc role to gain greater skills in your preferred specialty. You will handle more responsibility and gain important management skills.

An artistic ﬂare could point you in the direction of visual merchandising, helping to create

From organising displays to learning the crucial aspects of management, the skills gained from the Retail Apprenticeship are transferable to all retail companies. With a young workforce, the UK’s retail sector is vibrant and offers many opportunities for early career progression.

“

5,000

aliﬁed in this job is £11,000 - £1

ce qu The average starting salary on

This apprenticeship has really helped me in my career development, my assessor supported me with regular visits to my workplace and by telephone and email throughout.

”

www.hoet.co.uk

...training for a brighter future

• Learning while you are employed full time • A level 2 QCF/NVQ in Retail Skills, a level 2 certiﬁcate in retail knowledge and Functional skills in English and Maths • Learning in your workplace • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

You will cover the following mandatory unit plus further optional units from a wide choice to suit your needs and the needs of your employer: • Work effectively in your retail team

Examples of optional units you might choose include… • Monitor and help improve food safety in a retail environment • Process payments for purchases in a retail environment • Assemble retail products in customer’s home/workplace • Put visual merchandising displays together • Promote beauty products to retail customers • Develop productive working relationships with colleagues • Allocate and check work in your team

APPRENTICESHIPS

The Apprenticeship involves:

The Advanced Apprenticeship involves: • Learning while you are employed full time • A level 3 QCF/NVQ in retail (sales professional), a level 3 certiﬁcate in retail knowledge and Functional Skills in English and Maths • Learning in your workplace • A programme lasting an average of 12 months. However, we will support you by working at a pace best suited to you

You will cover the following mandatory unit plus further optional units from a wide choice to suit your needs and the needs of your employer:

Retail

ADVANCED APPRENTICESHIPS

A full list of units is available on our website: www.hoet.co.uk

• Work effectively in your retail organisation

Examples of optional units you might choose include… • Organise the delivery of reliable customer service • Audit stock levels and stock inventories in a retail environment • Provide specialist support in helping customers to make purchases in a retail environment • Develop individual retail service opportunities • Help to manage a retail team • Help to monitor and maintain the security of the retail unit

COMPLIMENTARY RETAIL DAY COURSES Our Retail QCF/NVQ programmes are enhanced by our new ‘Excellence in Retail Skills’ day courses covering the following topics: (see page 21 for more details) • Maximising your retail sales potential • Legal and regulatory aspects of a retail business

www.hoet.co.uk

• Developing a more effective retail business • Stock control and ﬁnancial transaction handling

...training for a brighter future

Foundation Learning Courses If you are 16-19 and would like to get your foot on the ladder to a rewarding career then a Foundation Learning Course with HOET could be the answer for you.

Is this course right for me? • Are you 16 – 19? • Would you like to achieve qualifications to get your career moving? • Would you like help with building your confidence and learning the skills that you need to find work such as interview and CV writing skills? If you can answer yes to any of the above, then Foundation Learning might be for you

Are there any entry requirements? No previous qualiﬁcations are necessary. You just need to be keen to progress to further qualiﬁcations, an apprenticeship, employment or even a full time course.

How many hours a week does it take? A minimum of 16 hours and building up to full time.

Will I get paid? You can apply for the Education Maintenance Allowance (EMA) of up to £30 per week.

Anything else I need to know?

Any other money? You can also claim back any travel expenses and have child care paid, see page 3 for further information.

Foundation Learning

Will I get a qualiﬁcation?

Yes, a QCF/NVQ level 1. You will also be offered qualiﬁcations and help with Maths and English if you need it and a valuable QCF/NVQ in personal development and employability.

With Foundation Learning you can qualify in: • Business & Administration • Customer Service • Using I.T • Hairdressing • Beauty Therapy • Retail

www.hoet.co.uk

“

Heart of England Training helped with my CV and preparation for the interview and I got a job. They were great.

”

Yes, it’s not all work, work, work. With Foundation Learning you will also have the opportunity to visit companies and to enjoy a wide range of trips, activities and workshops to meet your needs such as:– Canoeing Abseiling Raft Building Climbing Orienteering Archery Cyber Safety Sexual Health Self Esteem Drug Awareness Nail Art Ear Piercing Fashion Shows Acrylic Nails Contraception Voluntary Work Body Image Charity Fund Raising Anger Management Fire station Cultural Awareness Sailing Healthy Eating/Nutrition Self Defence Hopi Ear Candles Bullying Smoking Parenting Driving Workshops

...training for a brighter future

We also offer V1 Internal Veriﬁer Award - please call 0800 0281 576 for details The A1 award is designed for individuals interested in assessing learners taking National Vocational Qualiﬁcations (QCF/(NVQs). The course comprises of three full day workshops and up to seven hours of individual tuition.

Cost: £400.00

A1 Vocational Assessor Award

A1 Vocational Assessor Award Day 1 - Introduction to National Vocational Qualiﬁcations Aims To provide delegates with an in depth understanding of: • The A1 qualiﬁcation • How QCF/NVQs are delivered • The initial assessment process

• The history of QCF/NVQs • Different levels of QCF/NVQs • Planning assessment sessions

• Different awarding bodies • Who’s who in the assessment process • Formative and summative assessment

Day 2 - Different types of assessment Aims To provide delegates with the skills and understanding to: • Recognise different assessment methods • Understand when to use different assessment methods • Recognise and use appropriate accreditation of prior learning (APL) • Understand and use appropriate documentation • Use appropriate methods to ‘ﬁll gaps’ in evidence

• Record assessment decisions

Day 3 - Observation and feedback Aims To provide delegates with the skills and understanding to: • Identify opportunities for observing your candidate • Prepare for observation/assessment • Carry out effective observation/assessment • Deal with problems with candidates • Demonstrate the qualities required to be a good assessor • Give your candidate constructive feedback both positive and negative

Important information: To undertake the A1 Award you will need to be occupationally competent for the occupation that you wish to assess in. You will also need access to two QCF/NVQ learners to assess (we may be able to assist you with this in some circumstances, please ensure that you contact us in advance). Venues: Heart of England Training, 12 Broadgate, Coventry, CV1 1NG Heart of England Training, 24 Charles Street, Leicester, LE1 3FG Heart of England Training, 53 High Street, Birmingham, B4 7SY Booking details overleaf.

✂

www.hoet.co.uk

Booking Form A1 Vocational Assessor Award Delegate Details First name: Surname: Job title: Organisation: Address:

Postcode: Telephone: Email: Please invoice full cost Please invoice partner organisation rate Invoice contact name Course Details - Please check www.hoet.co.uk for the latest dates and ďŹ ll in the details below for when and where you wish to attend: Course 1 Course 2 Course 3 Venue: Day / Dates: Fax back to: 01788 552957 Telephone: 0800 0271 576 Or post to: Heart of England Training, Eleven Arches House, Suite 1, Leicester Road, Rugby, CV21 1FD Terms and conditions: You will be invoiced for the full course cost on receipt of this booking form. Non attendance will be invoiced at full cost.

www.hoet.co.uk

...training for a brighter future

Excellence in Management and Team Leading

Our Excellence day courses are FREE to learners working on the corresponding apprenticeship programmes. Satisfaction feedback from delegates rate our courses at over 95%.

Day 2

Morning 9.30-12.45 - ‘Developing your leadership skills’ AIMS-To provide delegates with the skills & understanding for: • What makes a good team leader? • The roles and responsibilities of a team leader • Commercial awareness • Time management

Morning 9.30-12.45 - ‘Developing your your team’ AIMS-To provide delegates with the skills & understanding for: • How to build an effective team • Motivating your team • Managing performance

Afternoon 1.30-4.30 - ‘Communicating information effectively’ AIMS-To provide delegates with the skills & understanding for: • The principles of communication • Different types of information • Methods of gathering and analysing information

Afternoon 1.30-4.30 - ‘Planning & allocating work for your team’ AIMS-To provide delegates with the skills & understanding for: • The principles of effective planning • Setting SMART objectives • Monitoring results • Ensuring the quality of your team’s work

Cost per day: £95.00

Day 1

Excellence in Customer Service Day 2

Morning 9.30-12.45 - ‘Resolve customer service problems’ AIMS-To provide delegates with the skills & understanding to: • Recognise how best to deal with a complaint or problem • Use assertive behaviour to resolve conﬂict • Keep control of situations both face to face & over the telephone

Morning 9.30-12.45 - ‘Telephone skills’ AIMS-To provide delegates with the skills & understanding to: • Manage their calls effectively • Give a positive impression over the telephone • Gather required information • Deal with difﬁcult calls

Afternoon 1.30-4.30 - ‘Go the extra mile’ AIMS-To provide delegates with the skills & understanding to: • Get the basics right including attitude • Improve the perception of your staff, product or service • Get ahead of your competitors • Understand how to make customers feel special

Afternoon 1.30-4.30 - ‘Give a positive impression of yourself and your organisation’ AIMS-To provide delegates with the skills & understanding to: • Improve their customer focus • Explore their role in ensuring customers receive good service • Understand customer’s expectations to achieve high standards • Build lasting relationships with customers

Cost per day: £95.00

Day 1

1 Day Courses

Excellence Day Courses

Excellence in Retail Skills Day 2

Morning 9.30-12.45 - ‘Maximising your retail sales potential’ AIMS-To provide delegates with the skills & understanding for: • Understanding the retail process • Needs analysis and objection handling • How individuals and teams contribute to the effectiveness of a retail business

Morning 9.30-12.45 - ‘Legal and regulatory aspects of a retail business’ AIMS-To provide delegates with the skills & understanding for: • Understanding how a retail business maintains health safety and security on its premises • Understanding retail consumer law

Afternoon 1.30-4.30 - ‘Developing a more effective retail business’ AIMS-To provide delegates with the skills & understanding for: • Understanding visual merchandising for a retail business • How effectiveness of store/shop operations can be improved

Afternoon 1.30-4.30 - ‘Stock control & ﬁnancial transaction handling’ AIMS-To provide delegates with the skills & understanding for: • Understanding the control; handling and replenishment of stock in a retail business • Handling customer payments in a retail business

Cost per day: £95.00

Day 1

Excellence in Administrative Business Skills Day 2

Morning 9.30-12.45 - ‘Information Systems in Business’ AIMS-To provide delegates with the skills & understanding for: • Storing and retrieving information • Familiarity with different classiﬁcations of storage • Archiving information and regulations on storage of information • Effective research methods

Morning 9.30-12.45 - ‘Effective meeting planning & minute taking’ AIMS-To provide delegates with the skills & understanding for: • Prepare effectively for a meeting • Taking notes and providing other support • Producing good quality minutes • Listening skills

Afternoon 1.30-4.30 - ‘Good communication in the workplace’ AIMS-To provide delegates with the skills & understanding for: • How to analyse information • Producing meaningful reports for the workplace • Effective communication and barriers to this • Conﬂict resolution

Afternoon 1.30-4.30 - ‘Using Diary systems’ AIMS-To provide delegates with the skills & understanding for: • Comparing different diary systems commonly used in business • Using diary systems • Prioritising work • Ensuring the quality of your team’s work

✂

www.hoet.co.uk Booking details overleaf.

Cost per day: £95.00

Day 1

Booking Form Day Courses Delegate Details First name:

Surname:

Job title: Organisation: Address:

Postcode:

Telephone:

Email: Please invoice full cost Booked as part of an apprenticeship programme Invoice contact name

Course Details - please check course dates on www.hoet.co.uk Excellence in Management & Team Leading Day 1

Day 2

Date: ____________

To ensure you get the most out of your courses please answer these questions: Your main reponsibilites at work:

Excellence in Customer Service Day 1

Day 2

Date: ____________

Excellence in Retail Skills Day 1

Day 2

Date: ____________

The skills you would like to improve:

Excellence in Administrative Business Skills Day 1

Day 2

Date: ____________

Please ďŹ ll in the dates you would like to attend.

Fax back to: 01788 552957 Telephone: 0800 0271 576 Or post to: Heart of England Training, Eleven Arches House, Suite 1, Leicester Road, Rugby, CV21 1FD Terms and conditions: You will be invoiced for the full course cost on receipt of this booking form. Where this course is funded as part of an apprenticeship programme non attendance will be invoiced at full cost.

www.hoet.co.uk

...training for a brighter future

Application Form Personal Details Equality & Diversity (please tick)

First name:

Female

Surname:

Male

Do you have any health problems that may effect you carrying out your day to day work activities? NO: YES: Ethnic Origin (please tick):

Address:

Postcode:

Asian or Asian British-Bangladeshi

Asian or Asian British-Indian

Asian or Asian British-Pakistani

Asian or Asian British-Other Asian Background

Black or Black British-African

Black or Black British-Other Black Background

Black or Black British-Caribbean

Chinese

Mixed - White Asian

Mixed - White & Black African

Mobile:

Mixed - White & Black Caribbean

Mixed - Any other mixed Background

White - British

White - Irish

Telephone:

White - Other White Background

Any other

Not Known/Not Provided

Email: N.I Number:

Areas of Interest (please tick)

Date of Birth:

Age:

Name of last School / College attended:

Hairdressing

Business Administration

Beauty Therapy

Customer Service

Management & Team Leading

Information Technology

Retail

Foundation Learning

Where did you hear about Heart of England Training? GRADE

YEAR

SUBJECT

GRADE

YEAR

ACHIEVED KEY/FUNCTIONAL SKILLS? Please state level AON/Maths:

Communication/English:

Application Form

SUBJECT

HAVE YOU BEEN ON ANOTHER NVQ COURSE? If yes, please give details below, including dates and Training Provider NO:

YES:

PREVIOUS EMPLOYMENT/WORK EXPERIENCE/CURRENT EMPLOYMENT Please give details (including dates) of any work experience you have had, including any part time jobs

HOBBIES & INTERESTS:

Date:

Signature:

Please tick the box if you would like to be kept up to date with HOET news by receiving our quarterly newsletter

www.hoet.co.uk

â&#x153;&#x201A;

Please see overleaf for address details

...training for a brighter future

Please return to: Heart of England Training, Eleven Arches House, Suite 1, Leicester Road, Rugby, CV21 1FD

www.hoet.co.uk

...training for a brighter future

Our mission

â&#x20AC;&#x153;

It is the intention of Heart of England Training to provide the highest quality training in vocational skills and the delivery of service to industry throughout the Midlands.

â&#x20AC;?

Head Office: Heart of England Training Ltd Eleven Arches House Leicester Road Rugby CV21 1FD Tel: 0800 0281 576 Fax: 01788 552957 Email: info@hoet.co.uk

www.hoet.co.uk

...training for a brighter future