Richmond Seniors Directory 2022

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It ’ s ne ver too late to make new friends

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• Enriching

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Courtyard Gardens

Retirement Residence 7051 Moffatt Rd , Richmond, BC (604) 273 1225

• Weekly light-housekeeping

• Pet-friendly environment.

Gilmore Gardens Retirement Residence 4088 Blundell Rd , Richmond, BC (604) 271 7222

Your Guide to Programs and Services in Richmond

| Nineteenth Edition - Fall 2022

Introduction

Richmond has a wide range of services and programs to help seniors lead healthy and independent lives. This directory has information about health services and other programs and services available to seniors who live in Richmond.

Many programs and services have been impacted by the COVID-19 pandemic. While we’ve done our best to provide accurate information, changes can occur with little notice. We always encourage you to contact an organization to confirm updated service availability and hours of operation.

This directory has been produced through a partnership between Richmond Cares, Richmond Gives (RCRG) and Richmond News. RCRG would like to thank the Richmond News for its ongoing support of seniors in our community. Because of this partnership, the directory is available free of charge.

For more information on other community services, visit the Richmond Community Services Directory, located at www.rcrg.org. The directory is produced by RCRG and is a comprehensive listing of services available to Richmond residents.

Acknowledgement

Thank you to everyone who provided updated information on their organization or service in order to publish the most current information.

Every effort has been made to ensure the accuracy of this publication at the time of printing. RCRG is a referral agency and as such, does not recommend individual organizations or services.

For additional information and/or to request more copies of the Richmond Seniors Directory, please contact RCRG at 604-279-7020.

HEALTH SERVICES

REGULATORY BODIES

Vancouver Coastal HealthRichmond Community/Public Health 604-244-5537 7000 Westminster Hwy, Richmond, BC V6X 1A2

Email: feedback@vch.ca www.vch.ca

ReAct Adult Protection 604-904-6173 Program 1-877-732-2899

Email: react@vch.ca

Responsible for investigating allegations of abuse, neglect, and self-neglect of adults living in the Richmond community. Applies to adults who are unable to seek support and assistance due to physical disabilities, illness, disease, injury, or any other condition that affects decision-making.

Health Services for Community Living 604-278-3361

Provides non-emergency nursing and rehabilitation services to adults with developmental disabilities living in the community, and individual and group education on self-care management for clients managing chronic illness.

Vancouver Coastal Health 604-736-2033 11th Floor, 601 West Broadway, Vancouver, BC V5Z 4C2 1-866-884-0888

Email: feedback@vch.ca www.vch.ca

Vancouver Coastal Health is the health care authority serving residents in the coastal mountain communities, Vancouver, North Vancouver, West Vancouver and Richmond. Provides a range of health care services ranging from hospital treatment to community-based residential, home health, mental health, and public health services.

Patient Care Quality Office 604-736-2033

Email: pcqo@vch.ca

Point of contact to share compliments and complaints. Aim to facilitate resolution by providing information or assistance in addressing concerns; does not act as an advocate for either the patient or the organization.

Translations

Pamphlets have been translated into different languages. Ask health care providers for more information. Translated material is also available online at vch.eduhealth.ca

Community Engagement 604-714-3779

Email: ce@vch.ca

Community engagement seeks public input and plans for how the public and VCH staff can work together toward patient- and family-centered and sustainable health care.

RICHMOND HEALTH SERVICES

RICHMOND HEALTH DEPARTMENT

Richmond Public Health

604-233-3150 8100 Granville Avenue, Richmond, BC V6Y 3T6 www.vch.ca

A team of public health practitioners working in partnership with the community to promote and protect health and to prevent injury and illness. They provide information, education, resources, referrals counselling, therapy support and services for infant, children, youth, seniors and families.

Adult Day Program

604-875-4510

Supportive community programs for seniors and people with disabilities to help them remain at home and provide support to their caregivers. Offers a range of health, personal, social and recreational services and activities in a safe, caring environment.

BC Smoking Cessation Program

Free nicotine patch or gum for 12 weeks per calendar year for eligible BC residents. (There may be coverage for stop smoking medications through Fair Pharmacare).

Garratt Wellness Centre

7504 Chelsea Place, Richmond, BC V6Y 3T6

Email: garrattwellnesscentre@vch.ca

604-204-2007

Developed as a partnership between VCH-Richmond Health Services and the City of Richmond. Garratt Wellness in collaboration with various community organization offers specialized programs, education, and resources to assist Richmond residents in preventing and self-managing their chronic conditions and in improving their quality of life.

Pulmonary Rehabilitation Program

604-233-5610

Provides education and exercise programs designed specifically for people who are living with chronic lung disease. Participants will learn about management of their lung conditions, medication, and proper exercise regimen under the direct supervision of a health care professional. Physician referral required- client’s doctor must fill out a referral form.

Richmond Falls Prevention Program

Email: rmdfallsprevention@vhc.ca

604-233-3150

A team of health professionals who work with seniors and the community to prevent falls. Services are offered to Richmond residents (age 65 and older) who have had a fall or are at risk of falling. This is a no-cost program and self-referrals are accepted.

Richmond Immunization Clinic

604-233-3176 8100 Granville Avenue, Richmond, BC V6Y 3T6

Offers a range of immunizations to adults and children. Fees vary, call to book an appointment or ask for immunization clinic times. No drop-ins allowed.

Tobacco Reduction Program

8100 Granville Avenue, Richmond, BC V6Y 3T6

604-233-3112

Initiates and supports initiatives related to smoking cessation, smoking prevention and protection from second-hand smoke. Aims to reduce the burden of tobacco use to the community through building capacity within individuals to quit smoking or reduce the amount that is smoked. Initiatives include providing smoking cessation training, supporting smoking prevention education in schools and distributing tobacco reduction related resources.

Vancouver Coastal Health Travel Clinic 604-736-9244 Book an appointment for recommended and required vaccinations, prescriptions, and health advice tailored to your medical history and itinerary.

HOME HEALTH

Vancouver Coastal HealthRichmond - Home Health 604-675-3644

Community Health Access Centre, 3rd Floor- 7671 Alderbridge Way, Richmond, BC V6X 1Z9 www.vch.ca

For clients who have chronic health care problems that hinder their ability to be independent. A home visit can be arranged to discuss healthcare needs.

Adult Day Centre

100 - 6100 Bowling Green Road, Richmond, BC Email: rkadc@telus.net

604-272-3237

Home Support

Community Health Access Centre, 3rd Floor- 7671 Alderbridge Way, Richmond, BC V6X 1Z9

604-675-3500

Provides help with the tasks of daily living for people who have ongoing health problems, disabilities, or temporary medical or physical problems. Case managers and professional care staff arrange home support. Community health workers follow the care plan developed by the case managers. Service is delivered by neighbourhood teams within a flexible time frame that is focused on completing the required tasks. The cost of service varies.

Long Term Care Facilities

Community Health Access Centre, 3rd Floor- 7671 Alderbridge Way, Richmond, BC V6X 1Z9

604-675-3644

Residential care homes offer 24-hour care and supervision by a team of health professionals for adults who can no longer live independently. A criterion must be met to be admitted. Waiting period is approximately six months. There are five complex care homes in Richmond, including Fraserview Immediate Care, Pinegrove Place, Richmond Lions Manor, Rosewood Manor, and Minoru Residence. There is one residential home for younger, disabled people, usually under age 65: Steveston Residence.

Subsidized Assisted Living

Community Health Access Centre, 3rd Floor- 7671 Alderbridge Way, Richmond, BC V6X 1Z9

The Richmond Kinsmen Adult Centre offers a Therapeutic Activity program every weekday for adults with health problems. Adults can enjoy healthy activities and contact with other people under the supervision of health care professionals. Runs from 8:30am to 3:00pm and includes lunch and snacks. Call Richmond Home Health for a referral or call the Centre directly.

Case Management

Community Health Access Centre, 3rd Floor- 7671 Alderbridge Way, Richmond, BC V6X 1Z9

604-675-3644

Helps to arrange home support for those unable to care for themselves due to health problems. Arranges adult day care and respite services. Can assist in finding alternative living arrangements for those who can no longer live independently at home. There is a cost for some services.

Home Care Nursing and Rehabilitation 604-675-3644

Community Health Access Centre, 3rd Floor- 7671 Alderbridge Way, Richmond, BC V6X 1Z9

Nurses, physiotherapists and occupational therapists provide services to those whose needs can safely be met while they remain at home. Arranges home support for those who need help with daily tasks. Offers nursing and rehabilitation consultation and support to care providers and to their adult clients who have multiple physical and cognitive disabilities.

604-675-3644

Includes rental accommodations, hospitality services, and personal care. Intended for seniors with low to moderate incomes that require assistance with personal care. A congregate living arrangement with communal meals and social activities. Clients are assessed and are eligible if they receive home support services, can make decisions about daily activities and needs, can communicate and be understood by others but are not managing well in their home with available services. Waiting period is 12 months. The two locations are the Courtyard Gardens and SUCCESS Austin Harris Residence.

Volunteer Shopping Programs

604-279-7020 190 - 7000 Minoru Boulevard, Richmond, BC Works in partnership with Richmond Cares, Richmond Gives (RCRG) to provide grocery shopping assistance for seniors and others with long term health problems to maintain their independence and remain in their own homes as long as possible.

OASIS (OsteoArthritis Service Integration System)

604-875-4544 895 W 10th Ave, Vancouver, BC V5Z 1L7

Email: oasis@vch.ca

A program that helps people with osteoarthritis self-manage their condition better on a daily basis. OASIS provides both online and in-person education sessions about managing osteoarthritis, as well as preparing for joint replacement surgery. Visit oasis.vch.ca for more information or self-register for education sessions.

Seniors DIRECTORY

DOCTORS

Vancouver Coastal HealthRichmond - Doctors

Various Locations

604-733-7758

Family doctors treat people of all ages and can provide continuous medical care for the whole family. They treat most common problems, offer regular check-ups, and provide references to specialists. For a list of family doctors who are taking new patients, call or visit www.cpsbc.ca.

MENTAL HEALTH AND SUBTANCE USE

Vancouver Coastal Health - RichmondMental Health and Substance Use 604-204-1111 www.vch.ca

Provides a wide range of programs encompassing prevention, early intervention and collaborative care services, assessment, treatment, acute inpatient hospitalization, crisis stabilization, rehabilitation and emergency care to people of all ages who have a mental health and/or substance use issue. Anyone of any age can call 604-204-1111 to connect with their teams that support children, youth, adults and older adults in Richmond.For mental health emergencies, call Chimo Crisis Line at 604-279-7070 or go to the Richmond Hospital Emergency Department.

Acute Home Based Treatment Program (AHBT)

604-675-3979

210 - 7671 Alderbridge Way, Richmond, BC Short-term care for Richmond residents aged 17 and over with mental illness and/ or substance use concerns experiencing an acute increase in symptoms or distress.

Care is provided in the home in order to avoid or shorten a hospital admission. To receive AHBT services, clients and their caregivers/supports must be willing and able to accept care in their home/community. Access to the program is by referral only by a medical professional in the hospital or the community.

Anne Vogel Opiate Use Treatment Clinic

604-675-3975

210 - 7671 Alderbridge Way, Richmond, BC Prescriptions (Methadone and Suboxone) and counselling for opiate dependence. Offers harm reduction education, harm reduction supplies including take-home Naloxone kits, individual counselling, education and support groups, primary care services for clinic clients and referral and case management. Self-referrals are accepted by phone and walk-ins during clinic hours.

Community Mental Health Programs for Adults

210 - 7671 Alderbridge Way, Richmond, BC

604-675-3975

Community based psychiatric assessment and treatment for adults who are living with a severe and persistent mental health issue and/or whose functional impairment requires a broad range of coordinated services. Multidisciplinary services include consultation, case management, outreach, and rehabilitation programs.

Chimo Counselling Service

604-279-7077 120 - 7000 Minoru Boulevard, Richmond, BC Email: chimo@chimoservices.com

Offers a counselling service to people who are experiencing a crisis, who are at risk of suicide, or who have made a suicide attempt. A support group is available for those who have lost a friend or family member to suicide.

Chimo Crisis Line

120 - 7000 Minoru Boulevard, Richmond, BC

604-279-7070

Provides telephone counselling to people in distress, seven days a week from 8:00am to midnight. Offers support and non-judgmental understanding to help callers identify problem areas and work towards resolving them.

Community Based Support -

Pathways Club House

315 - 8111 Granville Avenue, Richmond, BC

604-276-8834

Provides a variety of mental health services including supported housing programs, rehabilitation programs, a social/recreation program, wellness programs, a public education program, Bounce Back, support to Chinese speaking individuals with a mental illness, their families and service providers. Also liaises with services and programs that serve the Chinese speaking community.

Harm Reduction Supplies

604-675-3975 604-233-3150

For disposal of used needles in a safe way to reduce the spread of HIV and Hepatitis C and to prevent other health complications. Encourages safer injecting practices by providing sterile water, alcohol wipes and health information. These places also offer a safe place to dispose of used needles to reduce the number of needles in public places and the incidence of needle-stick injuries. Services are provided in a safe and non-judgmental manner. Locations are at Anne Vogel Clinic (210-7671 Alderbridge Way, Richmond, 604-675-3975) and Richmond Public Health (8100 Granville Avenue, Richmond, 604-233-3150).

Inpatient Psychiatry Unit

7000 Westminster Highway, Richmond, BC

604-244-5504

An 18-bed inpatient unit providing assessment and treatment for people with a variety of mental health diagnoses who require 24 hour care and treatment in a hospital setting. Staffed by an interdisciplinary team who work with the patient, their family, and community supports to provide individualized patient-centred care. Discharge planning includes referrals to community resources for follow up.

Psychiatry Emergency Unit (PEU)

7000 Westminster Highway, Richmond, BC

604-244-5475

A 4-bed brief stay (72 hours or less) unit providing assessment, stabilization, and treatment to individuals experiencing a psychiatric/mental health crisis. Provides specialized mental health and addictions services in an environment that supports a patient and family centered approach. The multi-disciplinary team has the support of both hospital and community resources, on an as needed basis, providing discharge planning, case consultation, and connection with suitable community resources for follow up.

Richmond Addiction Services Society (RASS)

105 - 8080 Anderson Road, Richmond, BC 604-270-9220

Provides health promotion, prevention and early intervention services for children, youth, and families. RASS accomplishes this through meaningful activities and resources to prevent the early onset of addiction and mental health challenges, support ongoing recovery, and minimize the impacts on individuals and families. Services are available in English, Cantonese, Mandarin and Serbo-Croatian depending on the program. Office hours are 8:30 am to 4:30 pm Monday to Friday. Evening hours are available.

Richmond Bridge House

604-244-7840

A 10-bed residential short stay crisis intervention facility for clients who are experiencing a mental health crisis but do not require an acute psychiatric hospitalization. Clients are cared for 24 hours a day, 7 days a week and can be admitted for a maximum of 14 days. Provides an environment where clients have the opportunity to learn new skills to manage their illness once they are discharged back into the community. Referrals require a physician assessment prior to acceptance and are screened prior to admission to ensure the facility is able to provide safe care.

Richmond Eating Disorders Program 604-244-5486

6th Floor, Suite 600 - 8100 Granville Street, Richmond, BC

A voluntary program that offers community-based assessment and treatment for youth, adults and families with eating disorders. Treatment may include individual,

group, and/or family counseling, medical monitoring, and nutritional support. A referral from a family physician is required in order to be scheduled for an assessment.

Richmond Mental Health and Addictions Housing

604-675-3975

210 - 7671 Alderbridge Way, Richmond, BC Provides a continuum of housing services to individuals with severe and persistent mental health issues. This includes Licensed Specialized Residential Care Facilities, Enhanced Supported Housing and Supported Independent Living placements.

Richmond Mental Health Consumer and Friends Society

604-675-3977 210 - 7671 Alderbridge Way, Richmond, BC

Provides a peer support program for mental health consumers. Provides funding which increases the effectiveness of the mental health system while helping mental health consumers develop skills and gain confidence. Offers a peer support program for Chinese-speaking clients.

Richmond Mental Health Outpatient Services (RMHOS)

604-244-5534

7000 Westminster Highway, Richmond, BC Services include general psychiatric assessment through the psychiatric consultation clinic, neuropsychological assessments and assessments for group and individual therapy. In the individual and group therapy program, a range of treatment modalities are offered, including cognitive-behavioural (CBT), interpersonal and psychodynamic therapies. A referral from a physician (GP or psychiatrist), or midwife or nurse practitioner is required.

Richmond Older Adult Mental Health Team

210 - 7671 Alderbridge Way, Richmond, BC

604-675-3975

Community based assessment and treatment for older adults (over 65) who are living with a severe and persistent mental illness and/or whose functional impairment requires a broad range of coordinated services, as well as those with dementia accompanied by behavioural issues. Clients under 65 with early-onset dementia with behavioural issues are also accepted. The Team specializes in providing care to individuals who are vulnerable due to a combination of psychiatric, medical and social factors necessitating multidisciplinary intervention. Family support and education are also provided. Care is coordinated with primary care physicians, elder care facilities and other community programs. Services are provided on an outreach basis.

Richmond Short Term Assessment and Treatment (RSTAT)

604-244-5534 7000 Westminster Highway, Richmond, BC RSTAT supports adult and older adult clients with issues related to depression, anxiety disorders, and later life or reproductive mental health issues. The program provides short term (12 week) group therapy as well as 1:1 supportive counselling, service is delivered by a multi-disciplinary team, but also includes outpatient psychiatry consultations.

Transitions

600 - 8100 Granville Avenue, Richmond, BC

604-244-5486

Offers assessment and treatment services to adults and families with mental health and/or substance use concerns. Services may include individual and/or group counseling, psychiatric assessment, referral/advocacy, acupuncture and other complementary therapies. Upon request, consultation and education are available to community agencies and professionals. Substance use and Concurrent Disorders counselling is available by self-referral. Mental health counselling requires a health professional referral.

VCH Richmond Mental Health and Substance Use One Number

604-204-1111

This number is one single number that any member of the public can call if they are wanting to connect with or looking for more information about VCH Richmond’s Mental Health and Substance Use Services for people of all ages.

RICHMOND HOSPITAL

Vancouver Coastal Health - Richmond - Richmond Hospital

7000 Westminster Highway, Richmond, BC V6X 1A2

604-278-9711

The Richmond Hospital is a community hospital serving Richmond, part of Delta, and travelers using the Vancouver International Airport and the BC Ferry System.

Ambulatory Care Services 604-278-9711

Services provided at the hospital for people who are well enough to be treated as outpatients including: blood transfusion, intravenous antibiotics, rehabilitation services, cast clinic, hand clinic, dietetic counselling, endoscopy and oncology (chemotherapy) clinic.

Cardiopulmonary & Neurodiagnostic Services

604-244-5124

A variety of tests are offered to help diagnose and treat conditions related to the heart, lungs, muscle and brain. These services can be ordered by your family doctor.

Diabetes Education Centre

604-244-5163

The team, including a RN and a registered dietitian, provides diabetes education training for Type 1, Type 2, Pre-Diabetes, and Gestational Diabetes. Offers assessment, prevention, treatment and support for helping people with diabetes maintain healthy feet. English, Mandarin and Cantonese offered. Farsi-translated program is available for diabetes education component.

Emergency Health Services

604-278-9711

Open 24 hours a day and services are prioritized based on the severity of a patient’s condition upon arrival. Does not answer health questions. For questions about health issues contact a Family Physician or HealthLinkBC at 811. Those experiencing a health emergency should go to the Emergency Department or call an ambulance (dial 911). Cannot give out information about any patients in the department.

Gilwest Clinic

604-244-5118

Provides confidential assessment, counselling and treatment of HIV/AIDS and Hepatitis C.

Intensive Care

604-278-9711

For patients recovering from life-threatening illness or injury who require intensive, around-the-clock monitoring and care.

Outpatient Laboratory

604-244-5295

Blood work and other tests ordered by a doctor can be performed on a walk-in basis at the laboratory.

Medical Imaging Centre

604-244-5109

CT Scan, x-ray, ultrasound, nuclear medicine, magnetic resonance imaging (MRI), and diagnostic mammography are among the many tests carried out in the Milan & Maureen Ilich Medical Imaging Centre at Richmond Hospital. A doctor’s order is required for all of the tests done in this department.

Noakes Community Maternity Clinic 604-233-3222

Provides support for pregnant women who plan to give birth at Richmond Hospital. Provides care during pregnancy and for up to six weeks after baby is born.

Palliative Care 604-278-3361

Offers support for people living with a terminal illness. Focus is on providing comfort, quality of life and symptom control rather than cure. They work in partnership with you, your family and caregivers to meet your physical, emotional, social and spiritual care needs.

Pediatric Unit 604-233-3222

Cares for children and youth with acute and chronic medical problems, and follow-up care for infants discharged from the Neonatal Intensive Care Unit. They encourage parents to “room in” with their children.

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Richmond Cardiac Rehabilitation ProgramHealthy Heart Program 604-204-2007

A comprehensive eight-week program designed for people who have had heart problems or at risk for developing heart problems. Helps to identify and reduce factors for heart problems and educate patients on how to live a heart healthy lifestyle. Call to register for the program or for more information. Referral required.

Screening Mammography

Program

of BC 604-244-5505

BC women aged 40 or over are entitled to a free annual mammogram without a referral. Screening mammography is an x-ray test used to detect early breast cancer in women. A screening mammography clinic is located at Richmond Hospital and may be accessed through the West Entrance.

Speech-Language Pathology

604-244-5174

Focuses on serving adults with acquired communication and/or swallowing disorders. Provide assessment, treatment, education, and referral resources to clients they serve.

Surgical Services

604-278-9711

For adults and children include general surgery, ophthalmology (eye), ENT (ear, nose, throat), plastics, vascular, orthopedics, urology and gynecology. Surgery at Richmond Hospital is arranged by your surgeon’s office. The time you spend in the hospital will vary depending on the type of surgery.

HEALTH INSURANCE

Ministry of Health

604-660-2421

PO Box 9050 Stn Prov Govt, Victoria, BC V8W 9E2 1-800-663-7867

Email: hlth.minister@gov.bc.ca www.gov.bc.ca/health Ensure that quality, appropriate, cost effective and timely health services are available for all British Columbians.

BC Ambulance Service

302 - 2955 Virtual Way, Vancouver, BC V5M 4X6

604-872-5151

Provides emergency ambulance services provincially by air and land. While fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, the fees are heavily subsidized for persons with a valid BC Care Card who are covered by MSP (known as MSP Beneficiaries). For emergencies, call 9-1-1.

Medical Services Plan (MSP)

604-683-7151

Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9P2

Email: mspenquiries@hibc.gov.bc.ca

Insures medically-required services provided by physicians and supplementary health care practitioners and diagnostic procedures.

PharmaCare

PO Box 9655 Stn Prov Govt, Victoria, BC V8W 9P2

604-683-7151

Helps eligible British Columbia residents with the costs of eligible prescription drugs and designated medical supplies. Coverage under the Fair PharmaCare plans is

provided based on an individual or family’s net income. The quality of the overall program stems from the combination of comprehensive coverage for BC residents and coverage of the drugs patients need to achieve real health benefits. For most PharmaCare plans, individuals must be actively enrolled in the BC Medical Services Plan (MSP).

Travel Assistance Program

604-683-7151 (TAP BC) 1-800-661-2668

Helps alleviate some of the transportation costs for BC residents who must travel within the province for physician referred, non-emergency medical specialist services not available in their own community. Coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. Health care services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide direct financial assistance for travel costs or make travel arrangements. Meals, accommodation, mileage, fuel and local transportation expenses are not included. There is no reimbursement for travel already taken.

HEALTH ORGANIZATIONS

ALS Society of BC

604-278-2257

1228 - 13351 Commerce Parkway, Richmond, BC V6V 2X7 1-800-708-3228 Email: info@alsbc.ca www.alsbc.ca The ALS Society of BC provides direct support to ALS patients, along with their families and caregivers, to ensure the best quality of life possible while living with this disease. Through assisting research, they are committed to finding the cause and cure for Amyotrophic Lateral Sclerosis (ALS).

Camp Alohi Lani

Camp Alohi Lani, which means “Bright Sky” in Hawaiian, is a camp for youth who have a parent (or grandparent in a significant role) living with ALS. Through funding received from sponsors, the Society is able to offer a youth weekend retreat at no cost to families affected by ALS. The camp is a safe setting in which youth aged 8 to 17 can come together and receive support on their ALS journey.

Care Connections

Reduce caregiver responsibilities and lessen the worry the person with ALS has about their caregiver. By caring for the caregiver, the person with ALS is helped as well. The ALS Society of BC’s Care Connection is a program to aid your own group of caring family and friends to help their loved ones with ALS and their caregivers.

Day of Caring

Email: patientservices2@alsbc.ca

Held in communities around BC, Caregivers Day is a chance for caregivers and former caregivers of ALS patients to have a day of respite. This event allows ALS caregivers to come together and share experiences. It also provides opportunities for caregivers to learn how to take better care of themselves and how to cope with grief.

Research Participants Needed

Your Experience Matters-Tell Us About It

Help UBC researchers understand how social support from family or friends plays a role in the everyday life of adults 60+ Participate with an 18+ study partner (e g , spouse, family member, friend, neighbour), attend 2 zoom meetings, and answer morning and evening questionnaires for 10 days

• Optional blood draw at a Lifelabs of your choice

• Receive health feedback and a gift card or activity tracker Contact us to join: https://bit ly/AlliesStudy Email: allies@psych ubc ca or Phone 604 822 3549

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Equipment Loan Program

Email: equipmentloan@alsbc.ca

Designed to help people cope with the daily challenges of decreasing mobility and independence through obtaining basic and essential assistive equipment. This includes mobility equipment, lift equipment, beds and accessories, communication devices and bathroom aids. All equipment loaned is available at no charge to registered ALS patients.

Mobile Clinics

In partnership with Vancouver Coastal Health and the ALS Centre @ GF Strong Rehab Centre, the ALS Society of BC provides Mobile Clinics to outlying communities. ALS Centre healthcare professionals and an ALS Society of BC representative travel to clinic locations to provide follow-up appointments for people challenged to travel.

Psychological Support Program

patientservices2@alsbc.ca

Psychological services are available free of charge at locations across BC. Registered psychologists and clinical counsellors provide therapy and counselling to ALS patients, their families and caregivers at any stage of the illness. Services will be provided throughout the disease and up to one year following. Support Groups

Email: patientservices2@alsbc.ca

Support groups provide an open, friendly and safe environment for ALS patients, family members, caregivers and friends to discuss issues related to living with ALS. Groups are facilitated by trained volunteers and staff.

Transportation Support Program

Email: patientservices2@alsbc.ca

For people living with ALS who are unable to fund transportation themselves, provides transportation to attend appointments at the ALS Centre in Vancouver and other ALS-related medical appointments, support groups and society events. Ensure that all people living with ALS in BC and Yukon are given an equal opportunity to see an ALS specialist in order to improve their quality of life.

Alzheimer Society of BC

303 – 828 West 8th Avenue, Vancouver, BC V5Z 1E2

604-681-6530

Email: info@alzheimerbc.org alzheimer.ca/en/bc

Exists to alleviate the personal and social consequences of Alzheimer disease and other dementias, promote public awareness, and search for the causes and the cures. Services include dementia education, support groups, individual support, a toll-free information line, free literature, and telephone and online workshops. Programs and services are also available in Chinese.

Caregiver Support Group

For family and friends of people with Alzheimer’s disease or other dementias. For times and locations of English groups in Richmond and Vancouver, call 604-6755150. For times and locations of Cantonese and Mandarin groups, please contact Sharon Tong at stong@alzheimerbc.org or 604-687-8299.

Early Stage Support Group (Virtual)

For persons experiencing early symptoms of Alzheimer’s disease or other dementias. For times and locations, call 604-675-5150.

First Link®

Email: info.vancouver@alzheimerbc.org

604-675-5150

First Link® dementia support connects people living with dementia and their care partners to support services, education and information as early as possible after diagnosis and throughout the progression of the disease. Families can be referred by healthcare providers or contact First Link at any stage of the disease and receive regular follow-ups to provide them with information, links to resources and support. For further information, visit www.alzheimer.ca/en/help-support/programs-services/ first-link.

First Link® Dementia

Helpline

1-800-936-6033

1-833-674-5007

For anyone affected by dementia, whether professionally or personally. Get the support you need, when you need it. English: 1-800-936-6033, Monday to Friday, 9 a.m. to 8 p.m. Cantonese and Mandarin: 1-833-674-5007, Monday to Friday, 9 a.m. to 4 p.m.

Minds in Motion®

604-675-5150

A fitness and social program for people with early symptoms of dementia or memory loss and a family member or friend. Enjoy gentle exercise, activities, and social time in a relaxed atmosphere. For further information, visit: www.alzheimer. ca/en/bc/we-can-help/minds-in-motion.

Richmond Resource Centre

290 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: info.vancouver@alzheimerbc.org | info.chinese@alzheimerbc.org

Contact 604-675-5150 or email info.vancouver@alzheimerbc.org for more details in English. Contact 604-687-8299 or email info.chinese@alzheimerbc.org for more details in Chinese.

Webinars

Email: learnfromhome@alzheimerbc.org

Learn from home with one of the Society’s free one-hour telephone/online workshops. For further information, visit: www.alzheimer.ca/bc/en/help-support/ programs-services/webinars.

Anxiety Canada

604-620-0744

400-601 West Broadway, Vancouver, BC V5Z 4C2 Email: info@anxietycanada.com www.anxietycanada.com A national charity focused on raising awareness about anxiety and anxiety disorders and increasing access to proven resources and treatment. Has been leading development of popular online resources and programs based on cognitive behavior therapy. Free resources include: the MindShift CBT App, My Anxiety Plans (for adults and children), and a national directory called Find Help for related services/programs. Also offer MindShift CBT Groups, a virtual group-based treatment program for people with mild to moderate anxiety. This program is subsidized for participants based on income.

8660 Ash Street Richmond V6Y 2S3 www richmondfamilyplace

Arthritis Society - BC & Yukon Division Office

604-714-5550

895 West 10th Avenue, 3rd Floor, Vancouver, BC V5Z 1L7 1-866-414-7766

Email: info@arthritis.ca www.arthritis.ca

A national health charity, fueled by donors and volunteers, with a vision to live in a world where people are free from the devastating effects that arthritis has on lives. The largest charitable funder of cutting-edge arthritis research in Canada and a leader in proactive advocacy, innovative information and support that delivers better health outcomes for the people they serve. Information and support services include Arthritis Talks (an online webinar series), digital information and support services, and a telephone information line.

Arthritis Answers Line

1-800-321-1433

Provides general information, emotional support, assistance to locate community resources, guidance to access the health care system, and literature mail-outs. Operated by trained volunteers in various languages. The line is open from Monday through Friday.

Education Sessions

https://arthritis.ca/support-education/arthritis-talks-webinars

Arthritis Talks, covers a range of topics related to lifestyle, medications, surgery and various types of arthritis – you’ll feel more empowered and able to tackle the challenges that come with arthritis after watching a live webinar or viewing a recording

BC Association of Clinical Counsellors 250-595-4448

204 - 780 Tolmie Avenue, Victoria, BC V8X 3W4 1-800-909-6303 Email: hoffice@bcacc.ca www.bcacc.ca

Professional association which regulates and promotes the professional practice of Registered Clinical Counsellors in British Columbia. Provides counsellor referrals to people seeking counselling. Counsellors registered with us are in their own private practice who set their own rates. It is their choice whether to offer a sliding scale, or otherwise reduced rate. The recommended fee is $120 per hour.

BC Cancer - Vancouver 604-877-6000

600 West 10th Avenue, Vancouver, BC V5Z 4E6 1-800-663-3333 www.bccancer.bc.ca

Provides a province-wide cancer care and research for residents of BC. Includes provincial standards for prevention, early detection, diagnosis, treatment and rehabilitation, and palliative cancer care. Committed to providing all patients in BC with access to a full range of cancer services. Has six regional cancer centres located in Vancouver, Victoria, Surrey, Abbotsford, Kelowna and Prince George, as well as community cancer clinics and a network of oncology professionals, to ensure that the same standards of cancer care and treatment are provided to patients throughout BC.

reaching their full potential through their children’s vision program EyeLearn. Office hours are 8:30am - 5:00pm, Monday to Friday.

EyeLearn

Email: communications@optometrists.bc.ca www.bc.doctorsofoptometry.ca/children-vision-resources/ EyeLearn is a children’s vision program that focuses on outreach and education of key stakeholders regarding the importance of vision for learning, the value of a comprehensive eye examination, and modern children’s vision needs including screen time recommendations. For further information, please contact communications@optometrists.bc.ca

Eyesafe

604-737-9947 Richmond, BC V6X 2W8 Email: info@eyesafebc.ca Provides exceptional prescription safety eye-wear service to employers. Consists of a province wide network of approximately 330 doctors of optometry across 85 communities to ensure your employees receive correctly fitted prescription safety glasses suitable for their work environment.

Eye Health Library

Visit https://bc.doctorsofoptometry.ca/eye-health-library/ to learn more about Eye Exam & Diagnoses, Eyewear Solutions, Prevention Information, and Treatment Options.

BC Epilepsy

Society

604-875-6704 610- 4180 Lougheed Highway, Burnaby, BC V5C 4B3 Email: info@bcepilepsy.com www.bcepilepsy.com Provides information, education, resources, and community support for people living with epilepsy in BC and their families. Also provides client support services, seizure education in schools and workplaces, non-clinical support services, Speaking of Epilepsy Lecture Series, Epilepsy Expert Webinar Series as well as a newsletter and resource library. Accessing programs and services are free of charge and available in their offices, within community spaces, at epilepsy clinics at hospitals throughout BC and by phone, email and online via Zoom.

Connecting with Others

Email: info@bcepilepsy.com

Offers people living with epilepsy and their families, friends, and loved ones the opportunity to meet other inspirational people who truly understand life with epilepsy. The groups are available via both online and in-person means. Visit http:// bcepilepsy.com/programs/connecting-with-others for more information.

Epilepsy Expert Webinar Series

Email: info@bcepilepsy.com

BC Dental Association

604-736-7202 400 - 1765 West 8th Avenue, Vancouver, BC V6J 5C6 1-888-396-9888

Email: info@bcdental.org www.bcdental.org

A provincial member of the Canadian Dental Association and is active in providing dental or oral health information to the public. Office Hours: Monday - Friday 8:00am4:00pm

Find a Dentist

Use the website www.yourdentalhealth.ca/visiting-your-dentist/find-a-dentist/ to find a dentist who is taking new patients. Also includes dentists who offer discounts for seniors or students and dentists who have payment plans. Reduced-Cost Clinics in BC can be found on www.yourdentalhealth.ca/visiting-your-dentist/reduced-costclinics/.

BC Doctors of Optometry

604-737-9907

121-10551 Shellbridge Way, Richmond, BC V6X 2W8 1-888-393-2226

Email: info@optometrists.bc.ca bc.doctorsofoptometry.ca Dedicated to ensuring the successful practice of optometry in accordance with the highest standards of patient care. Aims to respond to the educational and information needs of members and to advocate for the eye health of British Columbians. They can help you Find a Doctor of Optometry to schedule eye exams; access their Occupational Vision Plan to keep your eyes safe at work; learn more about the different types of eye health conditions by accessing their Eye Health Library and ensure your children are

Professionals in various fields provide presentations via Zoom Webinars on a variety of topics that impact the daily lives of people living with epilepsy (ex. health, law, employment, etc.). This allows you to get up-to-date and accurate information. Please visit http://bcepilepsy.com/programs/epilepsy-expert-webinar-series for more information.

Epilepsy Surgery Friends Network

Surgery can be a time of great uncertainty and adjustment. Speaking to someone who has gone through a similar procedure can help alleviate unanswered questions. Ask the network of friends that would be pleased to share the resolutions to some of the same questions you are experiencing. Alternatively, help strengthen the network of those living with epilepsy; sharing your previous experience with surgery may address the concerns that someone else may be having. Please visit the Epilepsy Surgery Friends group on Facebook: https://www.facebook.com/Epilepsy-SurgeryFriends-2026334807580157/

Family Peer Support Group

Email: deirdre@bcepilepsy.com

For anyone living with or affected by epilepsy, including people living with epilepsy and their family members, friends and loved ones. Visit http://bcepilepsy.com/ programs/peer-support for more information.

Lecture Series & Educational Events

Email: info@bcepilepsy.com

Hosts both in-person and online lecture series and educational events on a wide variety of epilepsy-related topics. The BC Epilepsy Society website is a host to videos and presentations by experts in the field of epilepsy, allowing the uptake of up-to-date and accurate information on epilepsy. Visit http://www.bcepilepsy.com/ programs/lecture-series-educational-events for more information.

Non-Clinic Support Services

Email: info@bcepilepsy.com

Provide non-clinical support services to people living with epilepsy and their loved ones across the province through one-on-one meetings including assistance with finding resources and community services; information on seizure education, safety planning, and epilepsy self-management strategies; and counselling for people living with epilepsy and their loved ones. Visit https://bcepilepsy.com/programs/nonclinical-support-services/ for more information.

BC Lung Association

604-731-5864

2675 Oak Street, Vancouver, BC V6H 2K2 1-800-665-5864

Email: info@bclung.ca www.bc.lung.ca Offers educational and community programs about respiratory diseases including asthma, COPD (including emphysema and chronic bronchitis), lung cancer, indoor and outdoor air quality, pulmonary fibrosis, sleep apnea, and other lung related conditions. Print materials are available online. See website for more details.

QuitNow Services

1-877-455-2233

Email: quitnow@bc.lung.ca www.quitnow.ca

A free resource for all British Columbians wanting help to quit using tobacco. QuitNow includes 1) QuitNow By Phone: a confidential, free helpline that is available 24/7 and staffed by trained counsellors to help with quitting and provide support and 2) Quitnow.ca: an online quit smoking program that greatly increases odds of quitting by connecting individuals with others trying to quit and providing helpful tips and support tools. QuitNow Services does not operate out of the BC Lung Association’s offices.

BC Lupus Society 604-714-5564

332-720 Sixth Street, New Westminster, BC V3L 3C5 1-866-585-8787

Email: info@bclupus.org www.bclupus.org

Offers education to and support for lupus patients and their families. Publishes a quarterly newsletter. An annual education symposium is held in the fall to offer information to lupus patients, family, and friends. For general information, contact by phone or email. For more information on support groups in the Lower Mainland, contact Brenda at brenda.bergen@ bclupus.org.

Metro Vancity Lupus Support Group

Email: brenda.bergen@bclupus.org Meetings every Monday and Wednesday evenings on Zoom, please contact via email for details.

BC Mental Health and 604 829-8657

Substance Use Services 310-6789 (Crisis Line)

4949 Heather Street, Vancouver, BC V5Z 3L7

Email: bcmhsusinfo@phsa.ca www.bcmhsus.ca

A program of the Provincial Health Services Authority. Provides a range of mental health services to people across B.C., including specialized tertiary mental health and substance use treatment services for adults and youth, forensic psychiatric services, research and knowledge exchange, correctional health services and mental health promotion.

1-800-SUICIDE 1-800-784-2433

For individuals considering suicide, or for those who are concerned about someone who may be at risk of suicide. Free and available 24 hours a day.

310 Mental Health Support (310-6789) 310-6789

A crisis line that provides emotional support, information and resources specific to mental health and substance use disorders.

The Heartwood Centre 604-875-2424 ext.2032 for Women

heartwood@cw.bc.ca

A 30-bed residential facility that provides integrated treatment for women (including transgender women) who are BC residents aged 19 or older with substance dependence and mental health challenges. Referral required.

Rehabilitation and Recovery Program 604-520-3610 2601 Lougheed Highway, Coquitlam, BC V3C 4J2

http://www.bcmhsus.ca/our-services/rehabilitation-recovery-program

The Rehabilitation and Recovery Program is operated by Coast Mental Health and is by referral only. It is a provincial resource providing specialized Tier 4 treatment services for BC adults (19 years of age or older) who have completed treatment at the Red Fish Healing Centre for Mental Health & Addiction or the Heartwood Centre for Women who may benefit from continued treatment and additional support services as they transition back to their home communities. Clients access this program on a voluntary basis and receive the skills and support necessary to achieve a successful return and integration into their home communities.

The Red Fish Healing Centre for Mental Health & Addiction

604-675-3950 2745 Lougheed Hwy, Coquitlam, BC V3C 4J2

Provides specialized inpatient treatment services for BC adults (over 19 years old) with severe and complex concurrent mental illness and substance use disorder. Offers consultation, assessment, stabilization, diagnosis, treatment, rehabilitation, and education/family support. Referral is required.

BC Pets and Friends 604-688-1766 PO Box 38639 100 3rd Street East, North Vancouver, BC V7M 1E0

Email: info@petsandfriends.org www.petsandfriends.org

Offer a pet therapy program that brings the healing power of pet therapy to residents, patients and students in a variety of health care settings and educational environments. Pet therapy improves quality of life, reduces stress and brings love, comfort and companionship to those who need it most.

BC Podiatric Medical Association 604-985-3338 1087 Roosevelt Crescent, North Vancouver, BC V7P 1M4

Email: info@bcpodiatrists.ca www.bcpodiatrists.ca Provides information on podiatry and acts as a fraternal membership for Podiatrists. See the website for a list of podiatrists in the area and information on podiatry in BC.

BC Psychological Association (BCPA) 604-730-0501 505-1080 Howe Street, Vancouver, BC V6Z 2T1

Email: admin@psychologists.bc.ca www.psychologists.bc.ca Represents psychologists in BC as a body committed to advancing psychology and the psychological well-being of all British Columbians. Sponsors professional development and networking activities for members, publishes the BC Psychologist, and operates a province-wide referral service. Maintains relationships with government with the goal of expanding the role of Registered Psychologists in BC’s health care system and contributing to public policy. Promotes the value of psychological health and wellness in every aspect of life.

Psychologist Referral Service

604-730-0522 www.psychologists.bc.ca/find_psychologist 1-800-730-0522

A referral service to find a registered psychologist in BC. Call or visit the website.

BC Schizophrenia Society 778-836-1886 (Richmond/Vancouver Regional Educator) 1100 - 1200 West 73rd Avenue, Vancouver, BC V6P 6G5 1-888-888-0029

Email: info@bcss.org | vanrich@bcss.org www.bcss.org Dedicated to providing support to families, educating the public, raising funds for research, and advocating for better services for people with schizophrenia and other serious and persistent mental illness. Contact Noleen Mueller (the Richmond/Vancouver regional educator) at vanrich@bcss.org or call her at: 778-836-1886.

Family Education and Support Group

www.bcss.org/events

BCSS regions and branches offer support groups for family members and supporters of persons with schizophrenia and other serious mental illnesses.

Partnership Education Presentation Program

Use a storytelling model that consists of three guest speakers – a person with a psychiatric diagnosis, a family member, and a mental health professional. Through this educational tool, presenters describe their experiences with mental illness and help people in the community better understand the nature, prevalence, and impact of chronic and severe mental illness.

Strengthening Families Together (SFT)6 Session Group For Family And Caregivers

6-week education and support course for family members and caregivers only, of those affected by severe and persistent mental illness. SFT provides participants with support, awareness, and tools, in a safe environment.

Canadian Guide Dogs for the Blind (CGDB) 604-270-2432

PO Box 280, Manotick, Ontario K4M 1A3

Email: info@guidedogs.ca www.guidedogs.ca

Aims to assist visually impaired Canadians with their mobility by providing and training them in the use of professionally trained Guide Dogs.

Canadian Hemochromatosis Society 604-279-7135 285 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 1-877-223-4766

Email: office@toomuchiron.ca www.toomuchiron.ca The complications of Hemochromatosis are preventable through early diagnosis and treatment, and that is why the activities of the Society are directed towards creating awareness to the general public and medical professionals, providing information, and supporting those who are affected. The national and local office of the Canadian Hemochromatosis Society is located in Richmond with volunteer contacts located throughout the country. They welcome volunteers.

Client Support

Canadian Cancer Society

1-888-939-3333 575 W 10th, Ave, Vancouver, British Columbia V5Z 4C3 1-800-663-2524

Email: cancerinfo@cancer.ca www.cancer.ca Continuously improves impact through cancer research, advocacy, and support services in trusted partnership with donors and volunteers. Educates people on how to reduce their risk of cancer and how some types of cancer can be found early through screening tests, helps people with cancer and their loved ones at a time when they are scared and anxious, provides information about all types of cancer, and advocates to governments on important cancer-related issues on behalf of those affected by cancer.

Cancer Information Service

1-888-939-3333

A national, toll-free service offering current, accurate, and confidential information about cancer, treatments, community services/programs, and prevention strategies. Services are available 9:00am to 6:00pm on Monday through Friday.

Support Programs

1-888-939-3333

Free or low cost and confidential programs. Many are available in multiple languages. Help people better manage life with cancer, find community and connection, and build wellness and resilience. Please call 1-888-939-3333 for more information.

Canadian Celiac Association

604-736-2229

British Columbia 1-877-736-2240 2675 Oak St, Vancouver, BC V6H 2K2

Email: info@bcceliac.ca www.bcceliac.ca

Supports members and the public adversely affected by gluten: Celiac Disease (CD), Dermatitis Herpetiformis and gluten sensitivity. Aims to increase awareness as only 20% of those with CD are currently diagnosed (average of 10 years to be diagnosed). Support groups are available throughout the Lower Mainland, as well as an information line, email help line, Twitter and Facebook pages. Members receive a quarterly newsletter. Donations support research into Celiac Disease and support for those impacted by gluten.

Aims to address questions and concerns of clients who have symptoms that can be attributed to hemochromatosis, suspect a diagnosis of hemochromatosis, have not been diagnosed, misdiagnosed, effectively diagnosed, have family members who have recently been diagnosed, or who have been managing their hemochromatosis for a while and have new issues.

Canadian Liver Foundation - 604-707-6430 BC/Yukon Region 1-800-856-7266 109 - 828 West 8th Avenue, Vancouver, BC V5Z 1E2 www.liver.ca Committed to promoting liver health and to reducing the incidence and impact of all liver disease through research, education, and patient support programs.

Help Line Information and Referral Service

1 -800-563-5483

A confidential and anonymous telephone service providing accurate and timely information, as well as appropriate referrals regarding viral hepatitis and all forms of liver disease. Aims to be accessible and enables callers to make informed decisions regarding their health.

Living with Liver Disease Program

1-800-856-7266 nchu@liver.ca

Offered online several times a year since the pandemic, these programs provide patients and their family members with the opportunity to learn about liver disease and its management. Sessions are presented with community breakout room sessions after keynote speakers cover topics such as liver and liver disease, viral hepatitis, healthy eating, psychology and coping with illness, transplantation, and alternative therapies.

Seniors DIRECTORY

Canadian Mental Health Association, Vancouver-Fraser Branch 604-872-4902

110 - 2425 Quebec Street, Vancouver, BC V5T 4L6

Email: info.vf@cmha.bc.ca www.vancouver-fraser.cmha.bc.ca

As the nation-wide leader and champion for mental health, the Canadian Mental Health Association facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness. Offices located in Vancouver, New Westminster, and Delta.

Delta Office 604-943-1878 4871 Delta Street, Delta, BC V4K 2T9

New Westminster Office 604-516-8080 233 - 610 6th Street, New Westminster, BC V3L 3C2

Canadian Red Cross 604-709-6600

Canadian Red Cross programs and services help people with support, information and training in three main areas of focus: Disasters & Emergencies, Prevention & Safety, and Community Health & Wellness.

Friendly Calls

FriendlyCallsBC@redcross.ca

1-833-474-0360

A free-to-access phone-based program that is available to adults who are experiencing isolation, loneliness, or anyone who feels they could benefit from more social connection. The program is designed to link volunteers with individuals who would like to engage with others, and to provide a connection to community resources. These phone calls create an opportunity to form social connections and to check on the participant’s wellbeing.

Cerebral Palsy Association of

604-408-9484 British Columbia (CPABC) 1-800-663-0004

330 - 409 Granville Street, Vancouver, BC V6C 1T2

Email: info@bccerebralpalsy.com www.bccerebralpalsy.com Raises awareness of cerebral palsy (CP) in the community, assists those living with CP to reach their maximum potential, and works to see those living with CP realize their place as equals within a diverse society.

The Jason and Rand Fund (Equipment Subsidy Program)

Health Equipment Loan Program

604-270-4224 ext. 3 (HELP- Basic and Advanced Equipment) 604-270-6781 101-3850 Jacombs Rd., Richmond, BC V6V 1Y6

The Canadian Red Cross Health Equipment Loan Program offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes. They also accept donations of health equipment in many locations across Canada. The donated items will then be disinfected and repaired so that they can be re-used through the equipment loan programs; a cost-effective and environmentally friendly approach to increase access to much needed health equipment. Office hours are Monday to Friday from 9 a.m. to 12:30 p.m. and Saturdays from 9 a.m. to 2 p.m. Closed on long weekends.

CPABC is pleased to offer financial assistance for the purchase of assistive devices. Some categories of equipment that are funded include: Communication and Writing Aids, Orthotic Devices, Positioning and Ambulance Aids, Home Accessibility Aids, and Electronic Aids to Daily Living.

Information

Contact CPABC to learn about services, programs, and resources available to those living with or affected by CP. Publications on current topics related to CP are available. Runs a lending library containing books and videos on all aspects of CP for members.

Taste-Full Senior Living

in Tsawwassen Independent Living

Come for a tour and enjoy complimentary lunch or dinner. Call today:

2022/2023 RICHMOND 18 A RESOURCE FOR OLDER ADULTS

CNIB Foundation

604-431-2121

(Canadian National Institute for the Blind) 1-800-563-2642

Royal City Centre Suite 201B, 610 6th St, New Westminster, BC V3L 3C2

Email: info@cnib.ca www.cnib.ca Delivers innovative programs and powerful advocacy that empower people impacted by blindness to live their dreams and tear down barriers to inclusion. The foundation is powered by a network of volunteers, donors, and partners from coast to coast to coast. The CNIB Foundation, Vision Loss Rehabilitation Canada and CNIB Deafblind Community Services make up the CNIB Group.

CNIB SmartLife

Home to hundreds of products that can make life easier after a loss of sight. A retail enterprise, which has grown to be one of Canada’s largest retailers of assistive products for people who are blind or partially sighted, serving more than 15,000 customers per year.

Learn 1-800-268-8818 “Learn” programs focus on education, skills training, and literacy to empower you to achieve your goals by fostering social skills and independence.

Live

“Live” programs provide the support and services to enhance your daily living skills, realize your goals, and seize your future with confidence.

Play

“Play” programs foster an active and healthy lifestyle and give you the opportunity to connect with others.

Tech

“Technology” programs level the playing field, providing skills and training that focus on accessible, available, and affordable technology.

Work 604-431-2112

“Work” programs provide you with the skills and resources to attain your career ambitions, thrive academically at every stage, and hone your abilities as an entrepreneur or mentor.

College of Chiropractors of BC 604-742-6470

900 - 200 Granville Street, Vancouver, BC V6C 1S4 1-877-742-6470

Email: info@chirobc.com www.chirobc.com

The regulatory body that licenses chiropractors in the province and sets standards of practice to protect the public. In order to maintain a license to practice, all chiropractors must meet a strict set of guidelines including graduation from an accredited chiropractic college, criminal record check clearance and ongoing education requirements.

College of Dental Surgeons of BC 604-736-3621 110 - 1765 West 8th Avenue, Vancouver, BC V6J 5C6 1-800-663-9169

Email: communications@cdsbc.org www.cdsbc.org Regulates dentists, dental therapists, and certified dental assistants (CDAs) in the public interest.

College of Massage Therapists of BC 604-736-3404

560 - 1285 West Broadway, Vancouver, BC V6H 3X8 1-877-321-3404

Email: info@cmtbc.ca www.cmtbc.ca

A regulatory body responsible for registering massage therapists. Regulates the profession of massage therapy in the public interest to ensure that registered massage therapists (RMTs) in BC deliver safe, ethical, and effective treatment. Administers public complaints and professional discipline process. Office hours are Monday to Friday 8:30 am to 4:30 pm.

College of Naturopathic Physicians of BC 604-688-8236

840 - 605 Robson Street, Vancouver, BC V6B 5J3 1-877-611-8236

Email: office@cnpbc.bc.ca www.cnpbc.bc.ca

The licensing and regulating college of the naturopathic physicians in BC. Provides information and investigates complaints. Protects the public interest by ensuring that naturopathic physicians in BC practice safely, ethically, and competently.

College of Physicians and Surgeons of BC 604-733-7758 300 - 669 Howe Street, Vancouver, BC V6C 0B4 1-800-461-3008 www.cpsbc.ca

A provincial licensing body for physicians and surgeons. Regulates the practice of medicine under the authority of provincial law and ensures physicians and surgeons meet expected standards of practice and conduct. Administers processes for responding to complaints from patients and for taking action if a physician or surgeon is practicing in a manner that is incompetent, unethical or illegal. Also administers quality assurance activities to ensure physicians and surgeons remain competent throughout their professional lives. Established programs including Diagnostic Accreditation Program, Drug Programs, Non-Hospital Medical and Surgical Facilities Accreditation Program, Physician Practice Enhancement Program and Physician Office Medical Device Reprocessing Assessments.

College of Psychologists of BC 604-736-6164 404 - 1755 West Broadway, Vancouver, BC V6J 4S5 1-800-665-0979 www.collegeofpsychologists.bc.ca

The regulatory body for the profession of psychology in BC. Protects the public interest by regulating the practice of psychology and monitoring the practice of psychology practitioners. Sets the standards for the practice of psychology. Represents the joint participation of the public and the profession in striving to ensure that the public receives competent and ethical psychological services from qualified providers.

Community Mental Wellness

604-273-1791 Association of Canada 604-332-0156 3105-8888 Odlin Crescent, Richmond, BC V6X 3Z8

Email: info@cmwac.ca www.cmwac.ca

Supports the recovery and self-reliance of those with mental challenges and aims to reduce the social stigma against mental illness. Provides mental health support services (in Mandarin, Cantonese and English) to people and their families in need. Offers referral services and networks with communities to raise public awareness of mental illness. Provides free (or by donation) counselling support in English and Mandarin/Cantonese by appointment only for resources for low-income residents.

Crohn’s and Colitis Canada

1-800-513-8202 PO Box, 47147 City Square, Vancouver, BC V5Z 4L6 Email: tmcgeachie@crohnsandcolitis.ca www.crohnsandcolitis.ca

Provides free education events and materials to people with Crohn’s Disease and ulcerative colitis. Raises funds for research to find a cure for Crohn’s and Colitis to improve the lives of children and adults affected by these diseases. Services include peer to peer support groups, caregiver support groups, information sessions, and webinars.

Support Groups; Peer to Peer Support and Caregivers Support

tmcgeachie@crohnsandcolitis.ca

1-800-513-8202

Provides individuals an opportunity to connect with support staff and other people affected by Crohn’s or colitis, to get advice, emotional support, and information about living with IBD. This program does not replace professional counselling or advice from your medical specialists. If you are in crisis or require more immediate assistance, please call 911 or visit your nearest emergency department. For dates, times and locations please contact Teri at 1-800-513-8202 or email tmcgeachie@ crohnsandcolitis.ca.

Webinars

www.crohnsandcolitis.ca/Support-for-You/Webinars

These online educational webinars are designed for individuals and their families affected by Crohn’s or colitis and are led by expert healthcare professionals and researchers in the field of inflammatory bowel disease (IBD) that cover topics including treatment, diet and nutrition, symptom management, complications and extra intestinal manifestations, mental health, and more!

Gutsy Learning Series

www.crohnsandcolitis.ca/Support-for-You/Gutsy-Learning-series

Available online and in-person, the series is accessible across Canada. All of the talks are recorded for future viewing on the Gutsy Learning Videos page.

P l a n n i n g a h e a d p ro t e c t s fa m i l y a n d f i n a n c e s .

R i c h m o n d Fu n e ra l H o m e h a s p ro u d l y s e r ve d t h e G re ate r Va n c o u ve r R e g i o n a l D i st r i c t ( GV R D ) c o m m u n i t y fo r ove r 70 ye a r s O u r ex p e r i e n c e d st af f d o t h i n g s d i f fe re n t l y a n d w i l l h e l p yo u ste p by ste p i n t h e p l a n n i n g p ro c e s s

• D i re c t C re m at i o n s

• Tra d i t i o n a l Fu n e ra l S e r v i c e s

• C e l e b rat i o n of L i fe S e r v i c e s & M e m o r i a l S e r v i c e s

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Diabetes Canada

604-732-1331

360 - 1385 West 8th Avenue, Vancouver, BC V6H 3V9 1-800-665-6526

Email: infobc@diabetes.ca www.diabetes.ca

Leading the fight against diabetes by helping those affected by diabetes live healthy lives, preventing the onset and consequences of diabetes, and discovering a cure. Helps close to 11.7 million Canadians with diabetes or prediabetes live healthy lives, while also educating those at risk. Offers a wide array of support services to members of the public, resources to health-care professionals on best practices to care for people with diabetes, advocates to governments, schools, workplaces and others on behalf of people with diabetes and funds research on better treatments and to find a cure.

Diabetes Information and Support

Email: infobc@diabetes.ca

1-800-226-8464

Offers free literature regarding the prevention and management of diabetes. A tollfree information line (1-800-BANTING) provides access to an information specialist who can answer questions about diabetes, provide references to community resources, and send an information package.

Garratt Wellness Centre

7504 Chelsea Place, Richmond, BC V7C 3S9

Email: garrattwellnesscentre@vch.ca

604-204-2007

garrattwellness.vch.ca

Offers programs, education and resources to help Richmond residents live well and connect with one another to improve the quality of their lives. Promotes independence and empowers people to improve or maintain their health and assist with their chronic care needs. The Centre includes opportunities to grow and cook food, eat well, be physically active, and build community connections.

Health & Home Care Society of BC (Care BC)

604-733-9177

Suite 204-3077 Granville Street, Vancouver, British Columbia V6H 3J9

Email: info@carebc.ca www.carebc.ca

Works to build healthy communities through health, wellness, and community support services. Programs include Meals on Wheels, Chinese Meals on Wheels, the Family Respite Centre, and the Community Integration Project.

Family Respite Centre

2711 East 49th Street, Vancouver, BC V5S 1K3

604-327-9525

Offers a home-like environment where seniors with mental or physical frailties receive temporary care, benefiting from the care of dedicated nursing staff, advanced recreational and therapeutic programs, and the opportunity to socialize with other guests, staff and volunteers. Fax number is 604-327-9528.

Meals on Wheels

604-732-7638

Volunteers deliver meals every weekday throughout Vancouver, Richmond and the North Shore. In addition to the hot, nutritious food, meal recipients benefit from a visit from friendly volunteers and an informal check on their safety. Meals are delivered Monday to Friday between 10:30am and 1:00pm. For Western Meals on Wheels call 604-732-7638. For Chinese Meals on Wheels call 604-733-6615. For North Shore Meals on Wheels call 604-922-3414. To volunteer with Meals on Wheels, please call 604-733-9177 ext. 107.

HealthLinkBC 8-1-1

Various Locations

Provides 24/7 access to non-emergency health information and advice in BC via telephone, a website, a mobile app, and a collection of print resources. The HealthLink BC website provides information on health topics, symptoms, and overthe-counter and prescription drugs and offers tips for maintaining a healthy lifestyle. The online FIND Services and Resources Directory provides detailed information about how, and where, to find health services in B.C. Call 8-1-1 toll free or 7-1-1 if you have hearing disabilities. You will be connected with an English-speaking health service navigator, who can provide you with health service information. Translation services are available in more than 130 languages. For service in another language, say the language you want and an interpreter will join the call.

HealthLinkBC Directory

www.healthlinkbc.ca/services-and-resources/find-services

Lists health and health-related services provided by the provincial government, provincial health authorities and non-profit agencies across the province. You can search for walk-in clinics, emergency rooms, hospitals, mental health programs, home care programs, pharmacy services, laboratory services and so much more.

HealthLinkBC Files

www.healthlinkbc.ca/services-and-resources/healthlinkbc-files

Easy-to-read fact sheets about public health and safety topics. The files are available on the website and in print at local public health units. All HealthLinkBC Files are available in English and translated into Chinese, Farsi, French, Korean, Punjabi, Spanish and Vietnamese.

Health Service Navigators

www.healthlinkbc.ca/navigation-services

When you call 8-1-1 you will be connected with a health service navigator. They can provide you with health information, help you navigate the health care system and find health services across the province, or connect you with a registered nurse, registered dietitian, qualified exercise professional, or pharmacist. The navigators are available any time of the day or night, every day of the year.

Pharmacists

www.healthlinkbc.ca/pharmacist-services

You can call 8-1-1 to talk to a pharmacist about your medication questions. The pharmacists are on call at 8-1-1 when your community pharmacist may be unavailable every night from 5pm to 9am Pacific Time.

Qualified Exercise Professionals

www.healthlinkbc.ca/physical-activity-services

Answer your physical activity and exercise questions. Prescribe physical activity and provide exercise advice or guidance to individuals of all ages and abilities. Also provide specialized services for pediatric and bariatric. To speak with a qualified exercise professional, call 8-1-1 Monday to Friday from 9am to 5pm Pacific Time, or you can email Physical Activity Services through www. healthlinkbc.ca/about-8-1-1.

Registered Dietitians

www.healthlinkbc.ca/dietitian-services

Answer your healthy eating and nutrition questions. Provide specialized services for pediatric, oncology, and allergy nutrition. To speak with a registered dietitian, call 8-1-1 from 9am to 5pm Pacific Time Monday to Friday, or you can go to www.healthlinkbc.ca/healthy-eating/email-healthlinkbc-dietitian to email a HealthLinkBC dietitian.

Registered Nurses

www.healthlinkbc.ca/nursing-services

Help you with non-emergency health concerns, to discuss symptoms and procedures, and to recommend whether you should see a health care provider in person. At any time of the day or night, every day of the year, you can call 8-1-1 to ask a registered nurse your health questions. Available any time of the day, every day of the year.

Heart and Stroke Foundation of Canada 778-372-8000

200 - 885 Dunsmuir Street, Vancouver, BC V6C 1N5 1-888-473-4636 www.heartandstroke.ca

Committed to preventing heart disease and stroke and enhancing support for survivors and their families. Offers credible health information and referral services; community-based programs such as, the Living with Stroke Program. Best practices and scientific evidence continue to be the cornerstone of their work.

Patient Family Resource Centre

Located at the Richmond Hospital, the Resource Centre is a place for families and patients to get healthy heart information.

Kidney Foundation of Canada (KFOC) - 604-736-9775 BC & Yukon Branch 1-800-567-8112

200 - 4940 Canada Way, Burnaby, BC V5G 4K6

Email: info@kidney.bc.ca www.kidney.bc.ca

Committed to improving the health and quality of life of people affected by kidney disease through funding innovative research, providing education and support, promoting access to quality healthcare, and increasing public awareness and commitment to advancing kidney health and organ donation. Programs include Kidney Suites (for out-of-town kidney patients needing a longer stay in Vancouver), the Living Organ Donor Expense, Reimbursement Program, Short Term Financial Assistance, distribution of comprehensive kidney care manuals, pamphlets and other educational literature.

Kidney Connect (Peer Support Program) 1-866-390-PEER (7337)

Anyone touched by kidney disease and in need of someone to talk to is invited to call. People who have been diagnosed with kidney disease or whose kidneys have failed, as well as their friends, families, and loved ones can all use the service. Also, there for those who are considering donating one of their kidneys. To talk by phone to someone who has experienced these situations and can provide information or visit the website.

MedicAlert Foundation Canada 1-800-668-1507

895 Don Mills Road, Suite 405, Toronto, ON M3C 1W3

Email: customerservice@medicalert.ca www.medicalert.ca

Provides Canadians, living with medical conditions and special needs, custom medical IDs backed by a Personal Health Record maintained by medically trained professionals, and a 24/7 Emergency Hotline. A subscriber’s unique identification number links emergency responders and healthcare providers to their photo, identity, and vital medical information. Ideal for safeguarding loved ones who may wander, such as those with Alzheimer’s or autism, and for those living with a medical condition that could require immediate and focused attention in an emergency.

Canadian Veterans

In partnership with Blue Cross, eligible Canadian veterans can get MedicAlert protection service partially or fully subsidized.

IDEA (Inclusion Diversity Equity in Action) idea@medicalert.ca

Provides subsidized equitable access to MedicAlert for individuals with limited income or who are experiencing negative impacts from social determinants of health. For more information, visit website or email idea@medicalert.ca.

Indigenous Health

Works with Health Canada to make MedicAlert services available to eligible First Nations and Inuit families and communities under Health Canada’s Non-Insured Health Benefits (NIHB) program. Program brochure can be found here: www. medicalert.ca/firstnations/.

MEFM Myalgic Encephalomyelitis and 604-878-7707

Fibromyalgia Society of BC 1-888-353-6322

PO BOX 46879 STN D, Vancouver, BC V6J 5M4

Email: info@mefm.bc.ca www.mefm.bc.ca

Provides information and support for people with ME (Myalgic Encephalomyelitis, Chronic Fatigue Syndrome) and FM (Fibromyalgia).

Ministry of Health 604-660-2421

PO Box 9050 Stn Prov Govt, Victoria, BC V8W 9E2 1-800-663-7867

Email: hlth.minister@gov.bc.ca www.gov.bc.ca/health Ensure that quality, appropriate, cost effective and timely health services are available for all British Columbians.

BC Ambulance Service

302 - 2955 Virtual Way, Vancouver, BC V5M 4X6

Medical Services Plan (MSP)

Health Insurance BC, PO Box 9035 Stn Prov Govt Victoria, BC V8W 9P2

Email: mspenquiries@hibc.gov.bc.ca

604-683-7151

Insures medically-required services provided by physicians and supplementary health care practitioners and diagnostic procedures.

PharmaCare

PO Box 9655 Stn Prov Govt Victoria, BC V8W 9P2

604-872-5151

Provides emergency ambulance services provincially by air and land. While fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, the fees are heavily subsidized for persons with a valid BC Care Card who are covered by MSP (known as MSP Beneficiaries). For emergencies, call 9-1-1.

604-683-7151

Helps eligible British Columbia residents with the costs of eligible prescription drugs and designated medical supplies. Coverage under the Fair PharmaCare plans is provided based on an individual or family’s net income. The quality of the overall program stems from the combination of comprehensive coverage for BC residents and coverage of the drugs patients need to achieve real health benefits. For most PharmaCare plans, individuals must be actively enrolled in the BC Medical Services Plan (MSP).

Travel Assistance Program

604-683-7151 (TAP BC) 1-800-661-2668

Helps alleviate some of the transportation costs for BC residents who must travel within the province for physician referred, non-emergency medical specialist services not available in their own community. Coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. Health care services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide direct financial assistance for travel costs or make travel arrangements. Meals, accommodation, mileage, fuel and local transportation expenses are not included. There is no reimbursement for travel already taken.

The Seniors Centre at Minoru Centre for Active Living 604-238-8450 7191 Granville Ave, Richmond, BC V6Y 1N9 Email: seniors@richmond.ca www.minorucentre.ca Located in Minoru Centre for Active Living and is a fully accessible facility for seniors 55 years and older that offers active, healthy and social lifestyle opportunities. Users of all abilities can participate in a wide range of activities and programs including seasonal registered programs, out trips, special events, wellness clinics and support groups. The Seniors Centre is two floors complete with a full service cafeteria, complimentary Wi-Fi, an arts studio, wood shop, billiards room, multipurpose rooms, and a fireside lounge. With an annual Facility Pass, participants can choose to join over 25 different weekly activity groups! The Facility Pass is available for individuals 55 years and older and to spouses under the age of 55 years. Complimentary Facility Passes are available to honour those 90 years and older.

Blood Pressure and Glucose Testing Clinics for Older Adults 55+

604-238-8450

Offer information on a wide range of programs, services and support specifically for those 55+ years. Clinics are offered on the third Wednesday of every month from 10:00am to 12pm and include: blood pressure checks with current or retired nurses, blood glucose and blood cholesterol checks, medication reviews and consultations with local pharmacies, and booths hosted by local community organizations that support seniors.

Community Leisure Transportation

seniors@richmond.ca

604-238-8450

Operates multi-passenger vehicles for use by Richmond non-profit community groups. Makes programs and services accessible to Richmond seniors, youth, persons with disabilities and all other Richmond residents. For more information or to make a booking, contact Minoru Centre for Active Living.

Hearing Clinic

604-238-8450

Seniors can discuss their hearing concerns or have their hearing level tested in a free 20-minute hearing test. Runs on the third Monday of each month from 2:20pm to 4:20pm. Call 604-238-8450 to book an appointment.

Legal Clinics

604-668-1927 ext. 258

Access legal help from Seniors First BC for older adults not able to access legal help elsewhere due to low income or other barriers. Clinics offered the fourth Thursday of each month at the Seniors Centre. Phone Seniors First BC at 604-688-1927 (ext. 258) to make a 30-minute legal appointment.

Minoru Seniors Cafeteria

604-238-8450

This centrally located cafeteria, with its friendly staff and patrons, provides hot meals and snacks at affordable prices. Cafeteria open to all ages. The online menu can be found at www.minorucentre.ca/cafeteria/. See website for daily menus.

Mood Disorder Association of BC

480 - 789 West Pender St, Vancouver, BC V6C 1H2

Email: info@mdabc.net

604-873-0103

www.mdabc.net

Provides treatment, support, education, and hope of recovery for people living with a mood disorder or other mental illness, and their significant others. Builds awareness and understanding in communities throughout the province through on-line and in person self-help support groups. Also offers MDABC Speakers Bureau where individuals share their stories of hope and recovery; see website for details. A Psychiatric Clinic provides psychiatric assessments with follow-up treatment programs for adults and is available with a physician’s referral. Office hours are 9:00am to 4:30pm on Monday through Friday.

Adult Psychiatric Clinic

480 - 789 West Pender Street, Vancouver, BC V6C 1H2

Email: info@mdabc.net

604-873-0103

A psychiatric clinic where you can receive a prompt (typically less than six weeks) psychiatric assessment. Encourage the patients to follow up by booking into a Group Medical Visit and maintaining regular follow up with their family physician. For general inquiries or questions regarding appointments and follow up, email info@ mdabc.net or call 604-873-0103 ext. 1. Clinic Hours: Monday to Friday - 9:00am5:00pm.

Counselling and Wellness Centre

480-789 West Pender Street, Vancouver, BC V6C 1H2

Email: info@mdabc.net

604-873-0103

Offers group, individual and couple/family counselling services with a certified counsellor. Helps you find solutions and brings meaningful change to your own life. Do not need to have a diagnosis of a mood disorder or other mental illness to access the counselling services. Services are available to both MDABC clients as well as the general public.

Multicultural Helping House Society

4802 Fraser Street, Vancouver, BC V5V 4H4

Email: info@helpinghouse.org

604-359-1809

helpinghouse.org

Provides immediate assistance to individuals in crisis and those who are disadvantaged either due to language, employment, or social isolation. Duly recognized and supported by the three levels of government - Federal, Provincial, and local - the MHHS provides programs for all immigrants regardless of their background. It also runs special programs centered on the youth, senior citizens, and families.

Seniors Program

Various Activity Centres, Richmond, BC V5V 4H4

Email: ericr@helpinghouse.org

604-879-3277

Provides a comfortable and inviting space for seniors to socialize and be a part of the community. Programs can be found at: www.helpinghouse.org/seniors-program. Activities include Yoga and Dance Exercise as well as Conversation Circles, which provide seniors with an opportunity to practice and communicate in an official language on certain issues. For updates on workshops/activities and technical support, please contact Eric Rosales at ericr@helpinghouse.org.

Multiple Sclerosis Society of Canada

604-689-3144

1-800-268-7582

Email: info@mssociety.ca www.mssociety.ca Connects and empowers the MS Community and creates positive change. Provides information and support, equipment, advocacy, and education to people affected by multiple sclerosis.

1:1 Peer Support Program

1-800-268-7582

Email: peersupportprogram@mssociety.ca | info@mssociety.ca

A telephone and internet-based program for individuals living with MS, and for caregivers and loved ones of people with MS. Volunteers from across Canada are provided with extensive training to ensure they have the skills to best support you.

Peer Support Groups

1-800-268-7582

Peer support group can serve a broader population and many Chapters and Divisions have groups for family members, caregivers, and others impacted by MS. Call for times, dates, and locations.

Quality of Life Equipment Program 1-844-859-6789 Email: equipment@mssociety.ca | info@mssociety.ca https://mssociety.ca/support-services/quality-of-life-equipment-program Designed to provide financial assistance to those requiring support with the purchase of mobility equipment, and safety devices.

Muscular Dystrophy Canada

1-800-567-2873 302-601 West Broadway, Vancouver, BC V5Z 4C2

Email: info@muscle.ca www.muscle.ca Enhance the lives of those affected with neuromuscular disorders by continually working to provide ongoing support and resources while relentlessly searching for cures through well-funded research.

Equipment Program

https://muscle.ca/services-support/personal-support-program/equipment-program/ Assists individuals in obtaining the equipment needed to enhance their quality of life. Shares resources to best leverage donor dollars to cover costs of assistive devices and equipment. You must be a registered client of Muscular Dystrophy Canada in order to qualify for financial support programs.

Family and Caregiver Retreats

https://muscle.ca/services-support/personal-support-program/family-andcaregiver-retreats/

Empower clients, their family members and caregivers to socialize and connect with others who are living similar experiences to provide support, gain helpful insights, and help reduce social stigmas. Offer a weekend away from it all in a safe, welcoming, and natural setting to let clients have a break from some of the demands of daily life. Visit the website to check out the dates for Family and Caregiver Retreats.

Systems Navigation Program

Aims to support clients in all areas of their non-medical needs including funding equipment to improve daily life, providing emotional and educational support, and ensuring access to vital resources and support systems.

Parkinson Society BC (PSBC) 604-662-3240

600 - 890 West Pender Street, Vancouver, BC V6C 1J9 1-800-668-3330

Email: info@parkinson.bc.ca www.parkinson.bc.ca

The voice of the approximately 13 300 British Columbians living with Parkinson’s. Aims to ease the burden and find a cure for Parkinson’s disease through advocacy, education, research and support services.

Parkinson Education Events

Provide up-to-date information on topics such as adapting to a new diagnosis, medication, caregiving, surgical treatment of Parkinson’s and effective complementary therapies such as nutrition, exercise and coping strategies. At the education events, held in various areas of the province, one or more expert healthcare professionals are invited to give presentations on specific topics with ample time for questions from the audience.

Parkinson’s Support Services

Offers counselling and/or consultations in-person or by phone for people living with Parkinson’s, as well as caregivers and family members. Those touched by Parkinson’s can use a toll-free line to speak to a member of the support services team who can offer resources and information on Parkinson’s disease, community services, health services, home care, care facilities and many other topics relating to living with a chronic, degenerative condition. Further support is available with free, short-term, confidential and non-judgemental counselling services with a Registered Clinical Counsellor. The Society also maintains a network of over fifty self-help support groups throughout BC, including specialized caregiver groups and newly diagnosed groups.

Pathways Clubhouse

Society of Richmond

604-276-8834

315-8111 Granville Avenue, Richmond, British Columbia V6Y 1P5

Email: info@pathwaysclubhouse.com www.pathwaysclubhouse.com Offers hope, encouragement and opportunities to who live with mental illness. Helps members recover from mental illness and reclaim their lives through a supportive environment that focuses on the person’s strengths and talents, rather than illness. Creates opportunities for members to return to school, gain employment, have a place to live, connect with their families, make new friends, and create multiple successes. Provides mental health public education to increase awareness and understanding of issues and concerns about mental illness and mental health.

Prostate Cancer Foundation BC 604-574-4012

4 – 17918 55th Avenue, Surrey, BC V3S 6C8 1-877-840-9173

Email: info@prostatecancerbc.ca www.prostatecancerbc.ca | prostatecancersupport.ca

The Foundation was formed by Prostate Cancer support group members dedicated to the fight against Prostate Cancer. Devoted to promoting Prostate Cancer health and awareness, assisting support groups, supporting research on improving treatment, and finding a cure for Prostate Cancer.

Richmond Chinese Prostate Cancer Group 604-836-6423 dleung2000@gmail.com

Focused on providing help to Chinese-speaking men, but everyone is welcome. They meet on the second Thursday of every month from 6:30pm to 8:30pm at the Seniors Centre at Minoru Centre for Active Living (7191 Granville Avenue, Richmond). They talk to other men and family members who have been dealing with prostate cancer

for weeks, months or even years and often have speakers who give presentations about prostate cancer. They speak Mandarin, Cantonese and English. For more information, please visit www.chineseprostate.com/.

Richmond Blue Walkers

7000 Westminster Highway, Richmond, BC V6X 1A2

BC women aged 40 to 79 are entitled to a free annual mammogram without a referral. Screening mammography is an x-ray test used to detect early breast cancer in women. A screening mammography clinic is located at Richmond Hospital and may be accessed through the West Entrance.

Richmond Blood Pressure and Glucose Testing Clinic for Older Adults 55+

604-238-8450

Offer in-person Information on a wide range of programs, services and supports specifically for those 55+ years that live in Richmond. Service may include health and wellness workshops, blood pressure checks with current or retired nurses, blood glucose and blood cholesterol checks, medication reviews, and consultations with local pharmacies, and booths hosted by local community organizations that support seniors. For the most up-to-date information at each location, please call each location directly to find out what is being offered and clinic times. Clinic closures might be in effect due to pandemic changes.

Blood Pressure and Glucose Testing Clinic

City Centre Community Centre, 105 –5900 Minoru Boulevard, Richmond, BC V6X 0L9

604-204-8588

Blood Pressure and Glucose Testing Clinic 604-238-8399 East Richmond Community Hall, 12360 Cambie Road, Richmond, BC V6V 0A9

Blood Pressure and Glucose Testing Clinic

The Seniors Centre at Minoru Centre for Active Living 7191 Granville Ave, Richmond, BC V6Y 1N9 Email: seniors@richmond.ca

Blood Pressure and Glucose Testing Clinic

604-238-8450

604-238-8060

South Arm Community Centre, 8880 Williams Road, Richmond, BC V7A 1G6 Email: skeefe@richmond.ca

Blood Pressure and Glucose Testing Clinic

Steveston Japanese Canadian Cultural Centre 4255 Moncton Street, Richmond, BC V7E 3A8

Email: lyee2@richmond.ca

604-238-8084

Richmond Hospital - Screening Mammography Program of BC 604-244-5505

7000 Westminster Highway, Richmond, BC V6X 1A2

BC women aged 40 to 79 are entitled to a free annual mammogram without a referral. Screening mammography is an x-ray test used to detect early breast cancer in women. A screening mammography clinic is located at Richmond Hospital and may be accessed through the West Entrance.

Richmond Kinsmen Adult Day Centre

604-272-3237 100 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2

Email: dking.rkadc@telus.net rkadc.ca

Provides a coordinated program of professional and compassionate services for frail, cognitively impaired, and disabled adults, in a community-based setting open Monday through Saturday, 9:00am to 2:30pm. Aims to help less independent seniors remain physically and mentally active by offering social interaction, therapeutic exercise programs, meal provision, personal care assistance, health care monitoring, wellness promotion, and support for caregivers in a stimulating, safe, and caring environment. Referral through the VCHA Continuing Care Program, also accepts private clients.

Richmond Multiple Sclerosis (MS)

Support Group

7111 No. 2 Road, Richmond, BC V7C 3L7

Email: threednana@hotmail.com

604-277-5977

Meetings are held September to June on the second Tuesday of every month from 1:00pm to 2:30pm at the Richmond Presbyterian Church at 7111 No. 2 Road. Provides support to MS patients, their families, and caregivers. Gives information and educational programs. Contact Mary at 604-277-5977 for more information.

cost. These evidence-based programs provide information, teach practical skills and give people the confidence to manage their health condition(s). Visit the website or call for more information about specific self-management programs, as well as the schedule of upcoming programs. For information on Chinese language programs, please contact Courtney Kang at ckang@uvic.ca or call 604-940-8967. For information on Punjabi programs, please contact Gundeep Sidhu at gundeep@uvic.ca or call 263-858-9636.

Better Choices, Better Health

Richmond Stroke Recovery Centre

604-671-8823 8880 Williams Road, Richmond, BC V7A 1G6

Email: rsrcbc@gmail.com | eko@marchofdimes.ca rsrc.ca | www.strokerecoverybc.ca Provides a supportive and inclusive meeting place for survivors of stroke and other acquired brain injuries (ABI), their caregivers, and families. Supports survivors and their caregivers through education and activities to maintain their independence and enjoy an improved quality of life by enhancing the physical, mental, and emotional health and social interaction. Membership is $60/year, prorated. Check website for the most up-to-date meeting times and activities.

Room B Brighouse Pavillion, 7840 Granville Avenue, Richmond, BC

Email: richmondstrokerecovery@gmail.com www.strokerecoverybc.ca

A program of the Stroke Recovery Association of BC that ensures that every stroke survivor has respect, inclusion, dignity, and support in their community. Assist stroke survivors and their caregivers to improve the overall quality of life. Ability to live independently is a requirement of participation. Programs include exercise, education on stroke and stroke prevention, and support for stroke survivors and caregivers.

Richmond Seniors’ Wellness Clinic 604-241-9270 9711 Geal Road, Richmond, BC V7E 1R4

Held on the third Monday of every month from September to June at 9:00am to 12:00pm. Retired nurse volunteers are available to discuss medications and health concerns. Free blood pressure testing is available. Holistic services available with appointment. Please call for appointment times.

For the most up-to-date information of the services being offered and clinic times, please call. Clinic closures might be in effect due to pandemic changes.

Scleroderma Association of BC 604-371-1005 PO Box 16155, Lynn Valley, North Vancouver, BC V7J 3H2

Email: info@sclerodermabc.ca www.sclerodermabc.ca Advocates for the scleroderma community across the province and is committed to promoting disease awareness and improving the quality of life for all patients.

Self-Management BC, 604-940-1273 University of Victoria - 1-866-902-3767 Institute on Aging & Lifelong Health 210 - 4907 Chisholm Street, Delta, BC V4K 2K6

Email: selfmgmt@uvic.ca www.selfmanagementbc.ca

Persons with chronic health conditions and their support people such as family members, friends and caregivers can participate in self-management programs at no

A six sessions online program delivered once a week for six consecutive weeks. A new session starts each Monday. Participants can log in at their convenience anytime during that week, for as many times as they like. It is highly participative through internal messaging and online discussion boards with the group of up to 25 participants and 2 facilitators. There is no homework, but participants are encouraged to set a weekly action plan and try out new skills. Participants receive a Living a Healthy Life book.

Health Coach Program

The Health Coach Program is a telephone-based program for persons who are experiencing challenges managing their health and chronic conditions. In this one-to-one program, Health Coaches connect with participants by telephone, once a week for 30 minutes, for a period of three months. Coaches help participants learn self-management skills, access community resources and services, provide social and emotional support, and motivate participants to initiate and maintain behaviour changes.

Tool Kits for Active Living

For the independent approach, a one-time mailing of a kit which includes the Living a Healthy Life book, booklet and CDs. These are individual Tool Kits for people living with ongoing Chronic Conditions, Diabetes, or Chronic Pain. All the Tool Kits are available in English, but the Chronic Conditions is also available in Chinese, but without CDs, and the Diabetes is also available in Punjabi, but without CDs.

Tool Kits for Active Living Plus Calls

You receive a Tool Kit and you participate in a one hour a week, for six-weeks teleconference program where a maximum of 6 participants are guided through activities by two facilitators. These are individual Tool Kits for people living with ongoing Chronic Conditions, Diabetes, or Chronic Pain.

In-Person Self-Management Programs

These six-week programs are held in community centres around Richmond. The groups have between 6 and 12 participants and are led by two trained facilitators. Participants receive a “Living a Healthy Life” book. The four types of programs are Chronic Conditions (also available in Chinese and Punjabi), Diabetes (also available in Chinese and Punjabi), Cancer, and Chronic Pain.

Virtual Self-Management Programs

hese six-week programs are held over Zoom, and also in person when COVID restrictions are no longer necessary. The groups have between 6 and 12 participants and are led by two trained facilitators. Participants receive a “Living a Healthy Life” book. The four types of programs are Chronic Conditions (also available in Chinese and Punjabi), Diabetes (also available in Chinese and Punjabi), Cancer, and Chronic Pain.

The Heart of Richmond AIDS Society 604-277-5137

303 - 6411 Buswell St., Richmond, British Columbia V6Y 2G5

Email: admin@heartofrichmond.com www.heartofrichmond.com

Provides one-on-one and group support, counselling, and advocacy services to people living with HIV and AIDS. Offers support to their family members, partners, and friends. Also provides grocery assistance and supplementary health programs for HIV Richmond residents on a low income. Presents youth-focused prevention education workshops in a variety of settings in the community. Please contact the outreach phone at 778-883-5137 or outreach@heartofrichmond.com.

Turning Point Recovery SocietyStoreys Café 604-207-7449 www.storeyscafe.org

Assist those advanced in recovery from addiction to gain employment skills and transition back into community. The catering business is fast and becoming one of Richmond’s most popular.

UBC Faculty of Dentistry - Dental Clinic 604-822-2112 2151 Wesbrook Mall, Vancouver, BC V6T 1Z3

Email: dentalclinic.dentistry@ubc.ca www.dentistry.ubc.ca/treatment/about

Charges 20 to 40% less than the standard fees. Dentistry students perform the dental work. Open from end of August to end of June and closed during winter break from the second week in December to the first working day after New Year’s. An emergency clinic is open only for UBC patients during the summer and Christmas Break.

United Ostomy Association of Canada IncVancouver Chapter 604-683-6774

PO Box 74570, 2768 West Broadway, Vancouver, BC V6K 2G4 Email: autodraw@shaw.ca www.uoavancouver.com

A voluntary organization dedicated to supporting people who have or will have intestinal or urinary tract diversions. Provide peer support, encouragement and

education for ostomy patients of all ages and their families.

Vancouver Community CollegeDental Clinic

348 B-250 West Pender Street, Vancouver, BC V6B 1S9

604-443-8499

Offers dental cleaning at a reduced fee to young adults aged 19+ and a dental hygiene program to adults at a minimum cost. Does not offer restorative services, fillings, or extractions. The clinic runs from September to June. May take several appointments as it is an educational setting. Call for information and appointments.

Wavefront Centre for Communication 604-736-7391

Accessibility

TTY: 604-736-2527

2005 Quebec Street, Vancouver, BC V5T 2Z6 1-888-736-7391

Email: info@wavefrontcentre.ca wavefrontcentre.ca

A non-profit that houses resources to assist with every aspect of a person’s life under one roof. These resources include audiology and communication devices services, sign language interpreting services, employment counselling services, a job resource centre, a senior’s outreach program, a communication devices showroom, informative classes, and community presentations. For the whole list of services, please visit the website.

DeafBlind Services

The Therapeutic Activation Program for Older Adults and Seniors (TAPS) Offers intervenor services that match DeafBlind individuals’ needs and communication preferences, as well as workshops and referral services.

Wavefront Centre Hearing Clinic - 778-329-0870 Fairview

TTY: 778-329-0874 514-2525 Willow Street, Vancouver, BC V5Z 2C1 Email: willowinfo@wavefrontcentre.ca

Visit our Tasting Room 7-days a week. Monday to Thursday 11am to 6pm Friday to Sunday 11am to 8pm Walk ins welcome 13060 Steveston Hwy www.countryvines.ca @countryineswinery Explore

Wavefront Centre Hearing ClinicMount Pleasant 604-736-7391

2005 Quebec Street, Vancouver, BC V5T 2Z6

Email: audiology@wavefrontcentre.ca

Provides provision of communication devices, cerumen management and tinnitus treatment. Fees are charged; income earned from these services goes toward supporting other Wavefront Centre’s social service programs, such as the Lend an Ear program which provides refurbished hearing aids at a nominal cost to those with limited financial resources.

Wavefront Centre Hearing Clinic - 604-942-7397 Tri-Cities TTY: 604-942-7380 210-2755 Lougheed Highway, Port Coquitlam, BC V3B 5Y9

Email: tricitiesinfo@wavefrontcentre.ca

MEDICAL EQUIPMENT AND SUPPLIES

ALS Society of BC - Equipment

604-278-2257 Loan Program 1-800-708-3228

Email: equipmentloan@alsbc.ca

Designed to help people cope with the daily challenges of decreasing mobility and independence through obtaining basic and essential assistive equipment. Includes mobility equipment, lift equipment, beds and accessories, communication devices and bathroom aids. All equipment loaned is available at no charge to registered ALS patients.

Canadian Red Cross - Health Equipment Loan Program (HELP)

604-270-4224 ext. 3 101-3850 Jacombs Rd., Richmond, BC V6V 1Y6 Email: LMR.HELP@redcross.ca www.redcross.ca/in-your-community/british-columbia-and-yukon/health-equipmentloans/short-term-loan-program/richmond-office/richmond-office-short-term-loanprogram

Provides short-term loans of basic medical equipment, on a by donation basis, to people of all ages recovering from surgery, illness, or injury. Available equipment includes wheelchairs, walkers, crutches, and bathroom aids. A referral from a health care professional is required for all items. Call ahead to confirm equipment availability. Office hours are Monday to Friday from 9 am to 12:30 pm and Saturdays from 9 am to 2 pm.

HELP AT HOME

HOME SUPPORT, DAY CARE AND RESPITE

Greater Vancouver Community Services Society

604-737-4900 320 - 1212 West Broadway, Vancouver, BC V6H 3V1

Email: info@gvcss.bc.ca www.gvcss.bc.ca

Delivers care and services in the community to support the independence and wellbeing of the elderly, people with disabilities, and others who require support to retain or regain health and autonomy.

Community Living

Email: mmendonca@gvcss.bc.ca

604-714-3507

Operates six group homes for individuals with profound physical and developmental disabilities. Experienced Community Living Workers provide a variety of services for residents, enabling them to exercise their independence and participate actively in the community. Operates a Supported Housing Building providing supports to individuals with physical disabilities and requiring support to live independently.

Home Support

Email: info@gvcss.bc.ca

604-737-4900

Designed to enable clients to live safely in their homes with support. Services offered include personal care, assistance with medications, assistance with mobilization, tube feedings, blood glucose monitoring, cleaning and laundry. Palliative care, Dementia care, Tracheostomy care and Respite services are also available. Offer some language specific services depending on the availability of staff at each location.

Health & Home Care Society

604-733-9177 of BC (Care BC) 1-888-677-6614

Suite 204-3077 Granville Street, Vancouver, British Columbia V6H 3J9

Email: info@carebc.ca www.carebc.ca Works to build healthy communities through health, wellness, and community support services. Programs include Meals on Wheels, Chinese Meals on Wheels, the Family Respite Centre, and the Community Integration Project.

Community Integration Project (CIP)

St. George’s Place, Vancouver, BC V6H 3J9

604-777-7576

Helps people with physical disabilities adapt to their housing and daily living needs while maintaining their quality of life within their home and community. Includes a resident mix of tenants both with and without physical disabilities. Located near Vancouver Hospital and GF Strong Rehabilitation Centre.

Family Respite Centre

604-327-9525 2711 East 49th Street, Vancouver, BC V5S 1K3

Offers a home-like environment where seniors with mental or physical frailties receive temporary care, benefiting from the care of dedicated nursing staff, advanced recreational and therapeutic programs, and the opportunity to socialize with other guests, staff and volunteers. Fax number is 604-327-9528.

Richmond Kinsmen Adult Day Centre

604-272-3237 100 - 6100 Bowling Green Road, Richmond, BC V6Y 4G2

Email: dking.rkadc@telus.net rkada.ca

Provides a coordinated program of professional and compassionate services for frail, cognitively impaired, and disabled adults, in a community-based setting open Monday through Saturday, 9:00am to 2:30pm. Aims to help less independent seniors remain physically and mentally active by offering social interaction, therapeutic exercise programs, meal provision, personal care assistance, health care monitoring, wellness promotion, and support for caregivers in a stimulating, safe, and caring environment. Referral through the VCHA Continuing Care Program, also accepts private clients. S.U.C.C.E.S.S. Richmond Service Centre 604-279-7180 220 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: info@success.bc.ca www.successbc.ca Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BCs largest social service providers. Proudly serves communities in Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, and Beijing, and Guangzhou China.

Jackson Lam Adult Day Centre

604-242-0704 5411 Moncton Street, Richmond, BC V7E 0A8 Email: mlcinfo@success.bc.ca

The Jackson Lam Adult Day Centre is one of the adult day centre facilities of S.U.C.C.E.S.S. Multi-Level Care Society for seniors 60 years or older funded by Vancouver Costal Health. To determine eligibility for admission to the program, please contact a case manager at the Community Health Centre Services.

Turning Point Recovery Society

604-303-6844 Suite 260 - 7000 Minoru Blvd., Richmond, BC V6Y 3Z5

Email: admin@turningpointrecovery.com www.turningpointrecovery.com Provides live-in support recovery services and outreach counselling programs and services in Richmond and across Metro Vancouver for individuals with addiction and mental health issues through a continuum of residential and outpatient support services, education and leadership. Support vulnerable individuals with the tools to acquire self-sufficiency; and provides community education to break-down barriers to addiction and mental health issues.

Outreach and Resource Support (OARS) Program

Email: tpoars@turningpointrecovery.com 604-279-7169

Supports Richmond residents in establishing and maintaining connections to mental health and substance use services. Outreach workers work one-on-one with individuals to support a holistic approach to wellness and building a stable life. The program assists those who are vulnerable to or experiencing homelessness as well as those who are housed. All referral sources are welcome. To refer yourself or a client or learn more about the program, please call.

Richmond Resource/Drop-in Centre (Operated by the OARS Program)

Email: tpoars@turningpointrecovery.com

604-279-7169

Connect with an Outreach Worker for referrals, resources and support at the new location at Brighouse Pavilion: Monday – Friday 10:00 am – 2:00 pm. Lunch is served at 11:45 am. Private laundry and shower services available at Brighouse Pavilion Monday – Friday 8:00 am – 10:00 am and 2:00 pm – 6:00 pm for individuals experiencing homelessness.

Storeys Housing

604-303-6844

Provides supportive and affordable housing for individuals advanced in recovery from addiction requiring safe, stable and affordable housing. Must be a participant in Turning Point’s Compressive After Care program.

MEALS

Gilmore Park United Church – Community Meal

8060 No. 1 Road (at Blundell), Richmond, BC V7C 1T9 604-277-5377

Email: office@gilmoreparkunited.ca www.gilmoreparkunited.ca

Community Meal every Thursday at 5:30pm from January to November. This is a free dinner offered to anyone regardless of means, social situation, or religious affiliation. Take-out only. Everyone is welcomed.

Health & Home Care Society of BC (Care BC)Meals on Wheels 604-732-7638

Suite 204-3077 Granville Street, Vancouver, British Columbia V6H 3J9 Email: info@carebc.ca www.carebc.ca Volunteers deliver meals every weekday throughout Vancouver, Richmond and the North Shore. In addition to the hot, nutritious food, meal recipients benefit from a visit from friendly volunteers and an informal check on their safety. Meals are delivered Monday to Friday between 10:30am and 1:00pm. For Western Meals on Wheels call 604-732-7638. For Chinese Meals on Wheels call 604-733-6615. For North Shore Meals on Wheels call 604-922-3414. To volunteer with Meals on Wheels, please call 604-733-9177 ext. 107.

Japanese Community Volunteers Association (Tonari Gumi) – Meals on Wheels 604-687-2172 ext. 102 101 - 42 West 8th Avenue, Vancouver, BC V5Y 1M7

Email: services@tonarigumi.ca www.tonarigumi.ca (Fee-based) Weekly delivery of boxed lunches (bento) with Japanese menu for those who have difficulties in shopping or cooking on their own.

Kehila Society – Kosher Meals on Wheels 604-241-9270 130-10691 Shellbridge Way, Richmond, BC V6X 2W8

Email: Kehila@uniserve.com www.kehilasociety.org

Oversees 2 kosher Meals on Wheels programs for seniors in need. One program runs on Tuesdays and the other on Thursdays - both contain three course meals. For further information and to obtain an intake form, please

604-271-5609 100-5800 Cedarbridge Way, Richmond, BC V6X 2A7

Richmond Food Bank Society

Email: info@richmondfoodbank.org www.richmondfoodbank.org

A hub that connects people, food, and services essential for the health and well-being of the community. They provide nutritious grocery assistance through their grocery distributions, home delivery service, school meal program, community gardening program, and supplying community partners with food for their programs. They do not solicit door-to-door or by telephone.

Fresh Gardens & Growing

Growing fruit and vegetables in the garden plots to help provide fresh produce at each of the grocery distributions.

Grocery Distribution

Provides grocery assistance to low-income families and individuals. Registered Richmond residents can pick up food one time per calendar week during grocery distribution hours. Distributes groceries at #100 5800 Cedarbridge Way, Monday, Wednesday, Thursday, Saturday from 11:00-2:00pm. Mondays and Wednesdays from 11:00-11:30 are for clients who are 70+ years and older. On Mondays, groceries are also distributed in West Richmond at Francis Road and No 1 Road at the parking lot near Hugh Boyd Secondary from 3:30 to 5:00pm. On Tuesdays, groceries are also distributed in East Richmond at the Peace Mennonite Church (11571 Daniels Road, Richmond) from 3:30pm to 5:00pm. **For people with special circumstances who need help from the Food Bank but cannot get there, other arrangements can be made to receive food assistance. Please call for information.

Special Needs

For people with special circumstances who need help from the Food Bank but cannot get there, other arrangements can be made to receive food assistance. Please call for information.

Salvation Army - Richmond CorpsWeekly Free Community Lunch

604-277-2424 8280 Gilbert Road, Richmond, BC V7C 3W7

Email: salvationarmyrich@shaw.ca www.salvationarmyrichmond.org

A free, nutritious meal is offered to the community every Thursday at 12pm (except during the summer months). The meal is prepared and served by volunteers. All are welcome.

For the most up-to-date information, please call. Lunch may be in hiatus due to pandemic changes.

St. Albans Outreach MinistriesWeekly Free Community Meal

604-278-2770 7260 St. Albans Road, Richmond, BC V6Y 2K3 Email: office@stalbansrichmond.org www.stalbansrichmond.org

A safe, friendly, and welcoming place to share a meal with children, youth, and adults on Tuesdays at 5:30pm. Everyone is welcome. Runs mid- September through midJune. [Note: Take-out only due to COVID-19]. Free lunch available Friday at 11:30am in the Labyrinth area on the North Side of the hall.

The Seniors Centre at Minoru Centre for Active LivingMinoru Seniors Cafeteria

7191 Granville Ave, Richmond, BC V6Y 1N9

604-238-8450

Email: seniors@richmond.ca minorucentre.ca Provides hot meals and snacks at affordable prices. Cafeteria open to all ages. The online menu can be found at www.minorucentre.ca/cafeteria/. See website for daily menus.

Turning Point Recovery SocietyStoreys Café 604-207-7449 www.storeyscafe.org

An independent non-profit social enterprise committed to assisting those advanced in recovery from addiction to gain employment skills and transition back into community. The catering business is fast and becoming one of Richmond’s most popular. Visit www.storeyscafe.org for more information.

Union Gospel Mission - Meals 604-253-3323

601 East Hastings Street, Vancouver, BC V6A 1J7 contact@ugm.ca www.ugm.ca

Lunch at 11:00am every day. Dinner at 6:30pm (Monday to Friday), 4:00pm (Saturday and Sunday). Meal tickets are available 30 minutes before meals.

PERSONAL SAFETY AND COMMUNICATION

Lifeline

416-445-3387 (Office)

95 Barber Greene Road Ste. 105 (mailing only) 1-800-543-3546 Toronto, ON M3C 3E9

Email: referral@lifeline.ca www.lifeline.ca

An easy-to-use medical alert services that lets you summon help any time of the day or night - even if you can’t speak. All you have to do is press your Personal Help Button, worn on a wristband or pendant, and a highly trained Personal Response Associate will ensure you get help fast. Ask about AutoAlert, the most widely adopted fall detection technology available in Canada today. Offers HomeSafe with AutoAlert wireless option, and for an added layer of confidence - GoSafe, the mobile alert system that gives you the freedom to go where you want, when you want. Call 1-800-543-3546 or visit www. lifeline.ca as well as the Lifeline Canada Youtube channel at: www.youtube.com/c/ LifelineCanada/videos for more details. Some conditions apply.

Lifeline Personal Emergency Service

ºDaily 24 hours. Supports multiple languages, answers whenever the personal alert button is pressed. Lifeline systems with automatic fall detection enable Trained Care Specialists to call out if they receive a fall detected alert, whether the button is pressed or not. If they cannot make verbal contact after a fall alert signal is sent by the Lifeline system, they may call emergency services. Administration: Monday to Friday, 8am-8pm.

MedicAlert Foundation Canada 1-800-668-1507

895 Don Mills Road, Suite 405, Toronto, ON M3C 1W3

Email: customerservice@medicalert.ca www.medicalert.ca

Provides Canadians, living with medical conditions and special needs, custom medical IDs backed by a Personal Health Record maintained by medically trained professionals, and a 24/7 Emergency Hotline. A subscriber’s unique identification number links emergency responders and healthcare providers to their photo, identity, and vital medical information. Ideal for safeguarding loved ones who may wander, such as those with Alzheimer’s or autism, and for those living with a medical condition that could require immediate and focused attention in an emergency.

St. John Ambulance - Richmond 604-207-2032

4011 Viking Way, Suite 260, Richmond, BC V6V 2K9 1-866-321-2651

Email: richmond@sja.ca www.sja.ca/bc Canada’s leader in first aid training and is chosen by many regulators to set the standard by which other first aid trainers operate. Offers Canada’s most comprehensive, state-of-the-art training programs for business, individuals and communities. St. John Ambulance’s first aid training will provide life-saving skills and support communities across Canada. Proceeds from training and product sales support community services such as, Medical First Aid Response Care, Therapy Dog and Youth

Leadership Development Program, to help improve the health, safety and quality of life of every Canadian family making our community, a better and safer place to live.

HOME REPAIRS

Aspire Richmond

604-279-7040 170 - 7000 Minoru Blvd., Richmond, British Columbia V6Y 3Z5

Email: info@aspirerichmond.com www.aspirerichmond.com

Supports people with developmental disabilities to define, discover, and advocate for their self-determined goals, passions, and happiness. Provides programs and services for infants with special needs and children and adults with developmental disabilities. Aspire helps more than 1000 people and their families, to lead thriving, connected, happy lives. Referral by the BC Ministry of Children and Family Development or Community may be required for some programs and services.

Richmond Handycrew Co-operative 604-241-4113

Email: info@handycrew.ca

Creates work opportunities for persons with disabilities, providing training and education for specific skills such as painting, garden maintenance, minor repairs, light carpentry, catering, home maintenance, moving and more. Owned by the employees who are personally interested in the co-op’s success, RHCC is committed to building a business that provides quality service to Richmond residents and businesses.

Richmond Better at HomeLight Housekeeping 604-279-7021 190 - 7000 Minoru Blvd, Richmond, British Columbia V6Y 3Z5

Email: betterathome@rcrg.org

Helps seniors with basic house cleaning tasks that they are not able to manage themselves, with an aim to maintain their independence at home. There is a fee for the service, with subsidies available for low-income clients.

Senior Citizens’ Repair Service 604-438-6990 3204 Coleridge Ave, Vancouver, BC V5F 3A5

Makes repairs and small renovations around the house for seniors (ages 55 and up) and people with disabilities. Repair people are retired or semi-retired professionals and help with plumbing, electrical, carpentry, painting, fences repair, gutter cleaning, washing houses and handyperson jobs. Provides services in Coquitlam, Surrey, Richmond, White Rock, and Maple Ridge at $50/hr for labour and $50 for travel time depending on the location. Hours are 9:00am -4:00pm Monday and Friday.

VOLUNTEER ASSISTANCE

Richmond Cares, Richmond Gives (RCRG)Seniors Community Support ServicesSeniors Community Connections 604-279-7020 #190 - 7000 Minoru Blvd, Richmond, British Columbia V6Y 3Z5

Email: info@rcrg.org

Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is offered in a variety of languages depending on the availability of volunteers. In addition, the Seniors Information Line can answer questions about benefits and entitlements. To make an appointment with a volunteer information & referral counsellor, or to contact the Seniors Information Line, call 604-279-7020, 9am to 5pm, Monday-Friday. Appointments are available at the Richmond Cares, Richmond Gives office (Caring Place, 190-7000 Minoru Boulevard). The Richmond Seniors Directory provides community information. Printed copies are available annually throughout the city or directly through RCRG, while a digital version can be read online at rcrg.org/seniors.

SHOPPING SERVICES

Richmond Better at HomeVolunteer Shopping Programs

190 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: betterathome@rcrg.org

604-279-7021

Shopping assistance is offered to Richmond seniors and others with chronic health problems. A Shop-by-Phone service is available for those who cannot shop for groceries on their own. Volunteers also assist Home Health clients with group shopping or in-person shopping at various locations. RCRG’s Volunteer Shopping programs are co-funded by Vancouver Coastal Health - Richmond and the Government of British Columbia, through the Better at Home program.

FINANCIAL AND TAX SERVICES

Canada Revenue Agency (CRA) 1-800-267-6999

468 Terminal Ave, Vancouver, BC V6A 0C1 www.cra-arc.gc.ca

Administers tax, benefits, and related programs, and ensures compliance on behalf of governments across Canada. Looks after social and economic benefit and incentive programs delivered through the tax system. See website for information on programs offered specifically to Indigenous people, families, people with disabilities, and individuals. For information on the electronic services offered, visit www.canada.ca/en/ revenue-agency/services/e-services.html

Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit 1-800-959-8281

A tax-free quarterly payment that helps individuals and families with low or modest incomes offset all or part of the GST or HST that they pay.

Individual Income Tax Enquiries 1-800-959-8281

Automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday from 9:00am to 5:00pm. Provides tax information and assistance with electronic services for individuals such as My Account, NETFILE and Represent a Client.

Individual Income Tax Enquiries

1-800-959-8281

Automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday from 9:00am to 5:00pm. Provides tax information and assistance with electronic services for individuals such as My Account, NETFILE and Represent a Client.

Surrey Tax Services Office

9755 King George Boulevard, Surrey, BC V3T 5E1

1-800-959-8281

Provides general tax information, and assistance with filing personal tax returns. Does not offer walk-in counter service. For the most up-to-date information and appointments, please call. Office closures might be in effect due to pandemic changes.

Vancouver Tax Services Office

468 Terminal Avenue, Vancouver, BC V6A 0C1

1-800-959-8281

Provides general tax information, and assistance with filing personal tax returns. Does not offer walk-in counter service. For the most up-to-date information and appointment, please call. Office closures might be in effect due to pandemic changes.

Disability Alliance BC 236-427-1108

1450 - 605 Robson St, Vancouver, BC V6B 5J3

Email: feedback@disabilityalliancebc.org www.disabilityalliancebc.org

A non-profit organization that represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.

Access RDSP

604-872-1278

Email: rdsp@disabilityalliancebc.org 1-800-663-1278

Provides one-on-one assistance with the Registered Disability Savings Plan (RDSP) and the Disability Tax Credit (DTC). Also provides workshops and information sessions on the RDSP and DTC across British Columbia.

Tax Aid DABC

236-477-1717

Email: taxaid@disabilityalliancebc.org 1-877-940-7797

Provides year round free tax filing assistance to people receiving provincial disability benefits (PWD/PPMB). The focus is on assisting people who have not filed their taxes for multiple years so that they can take advantage of all the tax credits/refunds they are eligible for.

Financial Assistance for Seniors (Government Programs)

Various Locations

1-800-622-6232

www2.gov.bc.ca/gov/content/family-social-supports/seniors/financial-legal-matters/ income-security-programs

There are a number of financial assistance programs and benefits for seniors from the governments of Canada and BC. The website provides access to this information and many of the related application forms.

Allowance Program

PO Box 1177, Station CSC, Victoria, BC V8W 2V2

1-800-277-9914

A monthly benefit for low-income seniors (aged 60 to 64) whose spouse or common-law partner is eligible for, or currently receiving, the Old Age Security (OAS) pension and the Guaranteed Income Supplement (GIS). Visit website for eligibility and how to apply: https://www.canada.ca/en/services/benefits/publicpensions/cpp/ old-age-security/guaranteed-income-supplement/allowance

Allowance for the Survivor

PO Box 1177, Station CSC, Victoria, BC V8W 2V2

1-800-277-9914

Provides a monthly non-taxable benefit to low-income widowed spouses who are not yet eligible for the Old Age Security (OAS) pension. Visit website for eligibility and how to apply: https://www.canada.ca/en/services/benefits/publicpensions/cpp/oldage-security/guaranteed-income-supplement/allowance-survivor

Assisted Living

1-866-714-3378

Assisted Living Registry Ministry of Health, PO Box 9368 Stn Prov Govt, Victoria, BC V8W 9P1

Email: Hlth.assistedlivingregistry@gov.bc.ca

Provide housing, hospitality services, and assistance services for adults who can live independently and make decisions on their own but require a supportive environment due to physical and functional health challenges. Range from a unit in a high-rise apartment complex to a private home. Units can vary from one room to private apartments.

Bus Pass Program

PO Box 9985, Stn Prov Govt, Victoria, BC V8W 9R6

Email: BCBusPassProgram@gov.bc.ca

1-866-866-0800

Offers a low cost, annual bus pass providing access on BC Transit or Translink routes. Available to low-income seniors and provincial persons with disabilities clients. Provided for a fee of $45 per year and is valid for one calendar year, expiring on December 31. To be eligible for a bus pass, individuals must be: 60 years or older and the spouse of a person with the Person with Disabilities designation and are receiving disability assistance from BC; or 60 years or older and receiving income assistance or living on a First Nations reserve and getting assistance from the band office; or 65 years or older and would qualify for GIS but does not meet the Canadian 10-year residency rule; or receiving OAS and GIS; or receiving the federal spousal Allowance or Allowance for the Survivor.

Canada Pension Plan (CPP)

PO Box 1177 Station CSC, Victoria, BC V8W 2V2

1-800-277-9914

www.canada.ca/en/services/benefits/publicpensions/cpp.html

Provides a monthly taxable benefit to retired contributors. To qualify you must be at least 60 years old and must have made at least one valid contribution to the CPP. The pension amount you receive each month is based on your average earnings throughout your working life, your contributions to the CPP, and the age you decide to start your CPP retirement pension. Visit website for information on eligibility and how to apply.

Canadian Government Annuities (CGA) 506-548-7972

Canadian Government Annuities Branch, PO Box 12000, Bathurst, NB E2Z 4T6

Administers contracts on behalf of individuals who have contributed towards the purchase of an annuity either on their own or through their employers as part of a pension plan.

Disability Assistance

220-7577 Elmbridge Way, Richmond, BC V6X 4J2

1-866-866-0800

Provides financial or health support to individuals with disabilities. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance. To be eligible, you must meet financial eligibility to receive assistance, be 18 years old, have a severe physical or mental impairment that is expected to continue for more than 2 years, be significantly restricted in your ability to perform daily-living activities, and require assistance with daily living activities from another person, an assistive device, or an assistance animal. Apply online or call 1-866-866-0800.

Disability Tax Credit (DTC) 1-800-959-8281

A non-refundable tax credit that helps individuals with disabilities or their supporting persons reduce the amount of income tax they may have to pay. An individual may claim the disability amount once they are eligible for the DTC. This amount includes a supplement for individuals under 18 years of age at the end of the year. Visit the website for more information on eligibility and application: https://www.canada. ca/en/revenue-agency/services/tax/individuals/segments/tax-credits-deductionspersons-disabilities/disability-tax-credit

Guaranteed Income Supplement (GIS)

PO Box 1177, Station CSC, Victoria, BC V8W 2V2

1-800-277-9914

Provides a monthly non-taxable benefit to low-income Old Age Security (OAS) recipients living in Canada. To be eligible, the individual must also be receiving Old Age Security (OAS) and the annual income must be lower than the maximum annual threshold. In the case of a couple, your combined income will be evaluated.

Independent Living BC 604-433-2218 101 - 4555 Kingsway, Burnaby, BC V5H 4V8

Email: lmnonprofit@bchousing.org

Provides housing with support services to seniors and people with disabilities. If you qualify, you could live in your own unit in an assisted living residence. The residences are located in communities across B.C. Offers a middle option to bridge the gap between home care and residential care for those who need some assistance, but do not want or need 24-hour professional nursing care. Offers accommodation, hospitality services such as meals, housekeeping, laundry, recreational opportunities and 24-hour response, and personal care services such as assistance with grooming, mobility and medications. Office hours are 8:30am4:30pm.

Property Tax Deferment

Program

PO Box 9475, Stn Prov Govt, Victoria, BC

Email: TaxDeferment@gov.bc.ca

250-387-0555

1-888-355-2700

A low-interest loan program that assists homeowners in BC in paying the annual property taxes on their principal residences. The two tax deferment programs are: the Regular Program which is for property owners who are 55 years or older, a surviving spouse or a person with disabilities as defined by regulation, and the Family with Children Program which is for property owners who are financially supporting, at the time of application, a dependent child who is under the age of 18.

Retroactive Premium Assistance

604-683-7151

Health Insurance BC PO BOX 9035 Stn Prov Govt, Victoria, BC V8W 9E3 Email: mspenquiries@hibc.gov.bc.ca

Provides back-dated financial support for payment of MSP premiums, for eligible families and individuals based on their adjusted net income for past tax years. Less deductions for age, family size, disability and any reported Universal Child Care Benefit and Registered Disability Savings Plan income. This amount is your adjusted net income. Apply online at: https://my.gov.bc.ca/msp/assistance/home.

Senior’s Supplement (Province of BC) 1-866-866-0800 PO Box 9950 Stn Prov Govt, Victoria, BC V8W 9R3

A monthly payment to seniors that ensures a conditionally guaranteed income level for BC residents aged 65 or older and are receiving federal Old Age Security and Guaranteed Income Supplement or federal Allowances. If the income level of an eligible senior falls below the level guaranteed by the province, the supplement makes up the difference. Seniors who qualify for the BC Seniors Supplement will automatically receive the payment. The maximum monthly supplement will be $99.30 for single seniors and $220.50 for senior couples and is paid automatically to eligible recipients.

Shelter Aid for Elderly Renters (SAFER) 604-433-2218 101 - 4555 Kingsway, Burnaby, BC V5H 4V8 Email: lmnonprofit@bchousing.org

Helps make rents affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.

International Benefits

1-800-454-8731 Program 1-613-957-1954

Provides retirement, disability or survivor benefits to eligible individuals who have lived or worked in another country, or the surviving spouse, common-law partner, or children of eligible individuals who have lived or worked in another country and do not meet the contributory or residence requirement for a CPP or OAS benefit. Might also provide benefits to your surviving spouse, common law partner or children.

Old Age Security (OAS)

PO Box 1177 Station CSC, Victoria, BC V8W 2V2

1-800-277-9914

A monthly benefit available to most Canadians 65 years of age who meet the Canadian legal status and residence requirements. Includes three types of benefits, which are Guaranteed Income Supplement, Allowance, and Allowance for the Survivor. Please apply online or fill a paper application to receive benefits.

Fair Pharmacare

604-683-7151

Fair Pharma Care, PO Box 9684 Stn Prov Govt, Victoria, BC V8W 9P7

Provides financial assistance to BC residents for eligible prescription drugs, dispensing fees, and medical supplies based on their net income. There is no charge to register and there are no premiums to pay. Coverage begins immediately if registration is done by phone or online. To be eligible, the individual must receive Medical Services Plan coverage and give PharmaCare permission to check their income with the Canada Revenue Agency.

Service Canada Centre (Richmond) 1-800-622-6232 350 - 5611 Cooney Road, Richmond, BC V6X 3J6 TTY: 1-800-926-9105 www.servicecanada.gc.ca/cgi-bin/hr-display.cgi?rc=5912&ln=eng Services offered by this branch include apprenticeship grants, disability benefits, employment insurance, labour market information and social insurance number applications. For job searches, see also www.jobbank.gc.ca. Open Monday to Friday, 8:30am to 4:00pm.

Compassionate Care Benefits

These benefits may be paid, up to a maximum of 26 weeks, to a person who must be absent from work to provide care for or support a critically ill or injured person or someone needing end-of-life care. Individuals must show that their weekly earnings from work have decreased by more than 40% and have accumulated at least 600 insured hours in the last 52 weeks or since the start of their claim. You could receive 55% of your earnings, up to a maximum of $638 a week. See online for definitions, forms, and current application processing times.

Employment Insurance (EI)

1-800-206-7218

Provides temporary income support to those who have lost their jobs through no fault of their own, cannot work for reasons of sickness, childbirth, or parenting, or who are providing care or support to a family member who is gravely ill with a significant risk of death.

Income Security Program

1-800-255-4786

Programs include Canada Pension Plan (CPP), Old Age Security (OAS) and Guaranteed Income Supplement (GIS), retirement planning, Veterans’ Benefits, Allowance for people aged 60 to 64, and Allowance for the Survivor.

Ministry of Social Development TDD: 604-775-0303 & Poverty ReductionRichmond Community Services Office 1-866-866-0800

220 - 7577 Elmbridge Way, Richmond, BC V6X 4J2

Email: EnquiryBC@gov.bc.ca www.gov.bc.ca/hsd Focuses on providing British Columbians in need with a system of supports to help them achieve their social and economic potential.

BC Employment and Assistance

1-866-866-0800

Assists British Columbians by moving them from income assistance to sustainable employment, and by providing income assistance to those who are unable to fully participate in the workforce. People with disabilities who can work are supported by specialized employment programs that assist them. Assistance is also available to those in need who are not expected to gain independence through employment. Applicants are expected to look for work before they receive assistance and, where able, people receiving income assistance are expected to complete an Employment Plan, seek work, and participate in employment programs.

Disability Assistance

1-866-866-0800

Helps you if you need financial or health support. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance. You may get assistance in a Community Living BC Residence, get money for health supplements, and assistance in working.

Self Serve Assessment & Application Tool

604-660-2421

Secures online access to income and disability assistance programs and services in B.C. Learn about the process of applying for income assistance and the eligibility requirements. Offers a rough estimate of how much assistance individuals might be eligible for each month. Available 24 hours a day, seven days a week.

Ministry of Finance

604-660-2421

PO Box 9048 Stn Prov Govt, Victoria, BC V8W 9E2 250-387-3751

Email: servicebc@gov.bc.ca 1-800-663-7867 www.gov.bc.ca/fin

Establishes, implements and reviews government’s economic, fiscal, financial management and taxation policies to support a strong provincial economy and the sustainable delivery of services to British Columbians.

Fuel Tax Refund Program for Persons with Disabilities

1-877-388-4440

Ministry of Finance, Refunds Section, PO Box 9628 Stn Prov Govt, Victoria, BC V8W 9V1

Email: REVREGCL@Victoria1.gov.bc.ca

Persons with certain physical disabilities are eligible for a refund of motor fuel tax they pay on fuel used in their motor vehicles. The maximum allowable refund per year is $500. To be eligible, the applicant must be at least 16 years old, is a registered owner or lease of a motor vehicle, and must be a person with disabilities as defined in the Motor Fuel Tax Act. Visit www2.gov.bc.ca/gov/content/taxes/salestaxes/motor-fuel-carbon-tax/fuel-tax-refund for more details.

Home Owner Grants

604-276-4000

Richmond Municipality, 6911 No. 3 Road Govt, 250-356-8904 Richmond, BC V6Y 2C1 Email: cityclerk@richmond.ca (Richmond Municipality) Helps reduce the amount of residential property tax British Columbians pay. Applies to taxes paid by British Columbians to their municipality or to the Surveyor of Taxes for rural areas. Available to Canadian citizens or holder of permanent residency status in Canada, who live in BC, who are registered as owner of residence, and who occupy the home as his/her principal residence. Also available to individuals with disabilities, some low-income individuals and veterans who may not have qualified for the full grant previously. Apply here: www2.gov.bc.ca/gov/content/ taxes/property-taxes/annual-property-tax/home-owner-grant

Personal Income Tax Credits 1-877-387-3332

Email: ITBTaxQuestions@gov.bc.ca

Tax credits are deductions you may be able to claim when you complete and submit your income tax return. Tax credits can be based on income, investments, training or education, activities you are involved in, expenses you incur or the work that

you do. Refundable and non-refundable tax credits, basic tax credits, and other tax credits for specialized qualifications are available. Visit https://www2.gov.bc.ca/gov/ content/taxes/income-taxes/personal/credits for more information.

Property Tax Deferment Program

250-387-0555

Tax Deferment Program, Ministry of Finance, 1-888-355-2700 PO Box 9475 Stn Prov Govt , Victoria, BC V8W 9V1

Email: TaxDeferment@gov.bc.ca

A low interest loan program that helps qualified B.C. homeowners pay their annual property taxes on their principal residence. The two tax deferment programs are the Regular Program and the Families with Children Program. Learn more about this program at: https://www2.gov.bc.ca/gov/content/taxes/property-taxes/annualproperty-tax/defer-taxes.

Richmond Cares, Richmond Gives (RCRG)Seniors Information & Referral 604-279-7020

#190 - 7000 Minoru Blvd, Richmond, British Columbia V6Y 3Z5

Email: info@rcrg.org

Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is offered in a variety of languages depending on the availability of volunteers. In addition, the Seniors Information Line can answer questions about benefits and entitlements. To make an appointment with a volunteer information & referral counsellor, or to contact the Seniors Information Line, call 604-279-7020, 9am to 5pm, Monday-Friday. Appointments are available at the Richmond Cares, Richmond Gives office (Caring Place, 190-7000 Minoru Boulevard). The Richmond Seniors Directory provides community information. Printed copies are available annually throughout the city or directly through RCRG, while a digital version can be read online at rcrg.org/seniors.

Richmond Multicultural Community ServicesIncome Tax Clinics

604-279-7160 210-7000 Minoru Boulevard, Richmond, BC V6Y 3Z5 Email: ashok@rmcs.bc.ca Income tax filing services are provided by trained volunteers to families, seniors, newcomers, and low-income individuals. Runs from March to April.

GOVERNMENT LISTINGS

MUNICIPAL GOVERNMENT

City of Richmond

604-276-4000 6911 No. 3 Road, Richmond, British Columbia V6Y 2C1 Email: infocentre@richmond.ca www.richmond.ca Carries out Richmond’s emergency programs, archives, garbage and recycling programs, compost demonstration garden, leisure services, special needs services, and economic development programs. Visit https://www.richmond.ca/services/ communitysocialdev/accessibility/subsidy.htm for information on affordable recreation.

Mayor’s Office

Email: mayorandcouncillors@richmond.ca Richmond’s mayor is Malcolm Brodie.

604-276-4123

City of Richmond - Committees 604-276-4007 6911 No. 3 Road, Richmond, BC V6Y 2C1 www.richmond.ca/cityhall/council/boards/advisory.htm

The City of Richmond has several committees that serve the interests of the residents of Richmond.

Seniors Advisory Committee 604-276-4175 Provides advice on short-term issues and long-term planning for present and future Richmond seniors.

Richmond Fire - Rescue

6960 Gilbert Road, Richmond, BC V7C 3V4

604-278-5131

Email: fire@richmond.ca www.richmond.ca/fire

Provides Emergency Fire and Rescue Services; Fire and Life Safety Education; and Fire Investigation and Inspection Services. Works in partnership with other primary emergency 9-1-1 service providers. Believes in delivering services through an approach that balances prevention, education and emergency response.

PROVINCIAL GOVERNMENT

BC Vital Statistics Agency

1-888-876-1633

605 Robson Street, Room 250, Vancouver, BC V6B 5J3 www2.gov.bc.ca/gov/content/family-social-supports/seniors/health-safety/health-careprograms-and-services/vital-statistics

Provides information to help register and order certificates for birth, death, or marriage. Website provides information on services such as legal change of name, adoptions, genealogical services, and search of wills and registry. Certificates can be ordered online or by calling the toll-free number. Hours are 8:30am - 4:30pm, Monday to Friday, except for statutory holidays.

MLA for Richmond

North Centre: Hon. Teresa Wat 604-775-0754 300 - 8120 Granville Avenue, Richmond, BC V6Y 1P3 Email: teresa.wat.mla@leg.bc.ca www.teresawatmla.ca Teresa Wat was elected MLA for Richmond Centre in 2013, 2017, and again in 2020. She currently serves as the Official Opposition critic for Tourism, Arts and Culture, and Multiculturalism. Teresa previously served as the Official Opposition critic for Multiculturalism and was a Member of the Select Standing Committee on Children and Youth.

MLA for RichmondQueensborough: Aman Singh 604-664-0700 #130-12560 Bridgeport Road, Richmond, BC V6N 2N5 aman.singh.MLA@leg.bc.ca www.leg.bc.ca/learn-about-us/members/42nd-Parliament/Singh-Aman Aman Singh, the MLA for Richmond-Queensborough is a prominent civil and human rights lawyer. He has appeared at the BC Provincial and Supreme Courts and the BC Court of Appeal. One of Aman’s missions is to bring more attention to the disease of addiction and the possibility of recovery.

Ministry of Tourism, Arts & Culture

604-660-2421 (formerly Ministry of Community, Sport & Cultural Development) 1-800-663-7867 PO Box 9896 Stn Prov Govt, Victoria, BC V8W 9T9 Email: TAC.Minister@gov.bc.ca www2.gov.bc.ca/gov/content/governments/organizational-structure/ministriesorganizations/ministries/tourism-arts-culture

Helps start or grow existing tourism business, allows people to review the latest tourism research, learn about funding and programs, and connect with industry partners. Also provides funding to individual artists and arts and cultural organizations throughout BC. Encourages people in BC to be involved in sport, hosts various sport events, provides resources to create a safer environment for sport, and provides Sport Funding such as KidSport and Community Gaming Program grants.

MLA for Richmond South Centre: Henry Yao 604-775-0891 N/A, Richmond, BC henry.yao.MLA@leg.bc.ca www.leg.bc.ca/learn-about-us/members/42nd-Parliament/Yao-Henry Henry Yao, the MLA for Richmond South Centre, has spent over 10 years in the field of youth work and has shaped the lives of countless young people in Richmond. Through his work with several local youth-focused organizations, he has helped youth to develop career-building and leadership skills, while fostering a deep desire to better their own community. He has worked hard to make sure young people have the opportunities and mentorship they need to thrive. Please contact Henry Yao’s office directly for address.

Yo u c a n h e l p e n s u re q u a l i t y h e a l t h c a re i s a l wa y s a v a i l a b l e f o r y o u r f a m i l y , f r i e n d s a n d n e i g h b o u rs. W h e t h e r y o u make a donation today or leave a gif t for the future, j o i n R i c h m o n d H o s p i t a l F o u n d a t i o n i n t ra n s f o r m i n g h e a l t h c a re i n R i c h m o n d f o r g e n e ra t i o n s t o c o m e. Le t’s i n s p i r e a h e a l t h i e r f u t u r e t o g e t h e r. M a ke a d i f fe re n c e t o d a y : r i c h m o n d h o s p i t a l fo u n d a t i o n c o m / wa y s t o g i ve

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MLA for Richmond -

Steveston: Kelly Greene 604-241-8452 115-4011 Bayview Ave, Richmond, BC V7E 0A4 kelly.greene.MLA@leg.bc.ca www.leg.bc.ca/learn-about-us/members/42nd-Parliament/Greene-Kelly Kelly Greene, the MLA for Richmond-Steveston, serves as the Parliamentary Secretary for Environment. Previously, Kelly was elected to Richmond City Council in 2018. On council she worked to preserve Richmond’s farmland and protect the local environment. Before being elected, Kelly co-founded an advocacy group to keep Richmond’s public schools open, funded, and safe, and was successful in achieving those goals.

Service BC 604-660-2421

including: Disability Pension Benefits, Disability Award Benefits Case Management, CAF and RCMP Transition Interviews, Health Care Benefits, Earnings Loss Benefits, Rehabilitation, The War Veterans Allowance, The Veterans Independence Program, and other programs and services. Vancouver and Surrey offices are open - Monday to Friday, 8:30am to 4:30pm.

TRANSPORTATION SERVICES

BC Bus Pass Program

Various Locations

1-866-866-0800

Various Locations

TDD: 604-775-0303 Email: servicebc@gov.bc.ca 1-800-663-7867 www.servicebc.gov.bc.ca

Provides front-line support for many of the hundreds of programs and services that the provincial government offers to residents, businesses and visitors. The Service BC Contact Centre can help you find what you need, and representatives are available Monday through Friday, 7:30 am to 5:00 pm (Pacific Time). Contact Service BC for assistance via telephone, email or in-person. In-person: Find the nearest Service BC location that offers the service you need by visiting their website.

FEDERAL GOVERNMENT

Government of Canada - 1-800-622-6232

Information TTY: 1-800-926-9105

Various Locations

Provides the primary telephone access point for information on the Government of Canada, its programs, services, new initiatives, products, and information on Canada. Bilingual information officers answer questions and direct callers to experts in government departments. Telephone service hours are from Monday to Friday, 8:00am to 5:00pm, local time.

MP for Richmond Centre: Wilson Miao 604-775-5790

Please contact the office of MP Wilson Miao for address Email: wilson.miao@parl.gc.ca www.ourcommons.ca/Members/en/ wilson-miao(111048)

Contact Wilson Miao at his local constituency office or write to him, postage free, at: House of Commons, Ottawa, Ontario, K1A 0A6. Fore more information on the House of Commons, see www.parl.gc.ca.

MP for Steveston – Richmond East: Parm Bains

Please contact the office of MP Parm Bains for address and phone number

Email: parm.bains@parl.gc.ca https://www.ourcommons.ca/Members/en/parm-bains(111067)

Contact Parm Bains at his local constituency office or write to him, postage free, at: House of Commons, Ottawa, Ontario, K1A 0A6. Fore more information on the House of Commons, see www.parl.gc.ca.

Richmond Passport Office

1-800-567-6868

310 - 5611 Cooney Road, Richmond, BC V6X 3J6 www.servicecanada.gc.ca/tbsc-fsco/sc-dsp.jsp?rc=5003&lang=eng English services only. Passport pickup service is not available at this location. Passports may be mailed to the applicant. Office hours are from 8:30am to 4:00pm, Monday to Friday, closed on holidays. The website provides instructions on how to fill out the passport application forms for both Canadians and Non-Canadians. Questions regarding certificates of identity and travel documents should be directed to the service location in Gatineau, Quebec.

An annual pass for provincial transit systems available to eligible persons. Senior applicants must apply every year and the cost is $45 annually. Individuals may qualify for the pass if they are: (1) Receiving Federal Guaranteed Income Supplement, or the Federal Allowance, or the Allowance for the Survivor, (2) Ineligible for the benefits listed above because they have not lived in Canada for 10 years, but would otherwise be eligible for the GIS, (3) Age 60+ and receiving Income Assistance, or (4) Age 60+, living on a First Nations reserve and receiving assistance from the band office. Applicants with Persons with Disability status may qualify for the Transportation Supplement in the form of a bus pass if they are: (1) Age 18+ and receiving Disability Assistance from the Ministry of Social Development and Poverty Reduction, or (2) Age 18+, living on a First Nations reserve and receiving disability assistance from the band office. This is a program of the BC Ministry of Social Development and Poverty Reduction. Call or email for more information.

Insurance Corporation of 604-661-2800

British Columbia (ICBC) - Richmond 1-800-663-3051

Various Locations

Responsible for auto insurance, driver licensing, and vehicle registration and licensing services. Committed to protection and peace of mind for drivers in B.C., quality products and services, and offering customers the best coverage at the lowest possible price.

Disability Discount

604-661-2800

Individuals with disabilities may qualify for a 25% discount on their Basic Autoplan, even if they do not drive the vehicle they are insuring. To apply for a disability discount on your insurance, you must first qualify for the BC government Fuel Tax Refund Program for Persons with Disabilities.

Seniors’ Savings

604-661-2800

For individuals who are 65 or older, own or lease and drive your vehicle for pleasure use only. Seniors may use their vehicle for up to six days in a calendar month for commuting, business or delivery a change from the previous seniors’ discount, which had restrictions on vehicle use. However, if the senior has an at-fault crash, the savings will be reduced, and then eliminated if there is a second at-fault crash in the same scan period.

Richmond Better at Home - Transportation 604-279-7021

190 - 7000 Minoru Blvd, Richmond, British Columbia V6Y 3Z5

Email: betterathome@rcrg.org

Screened volunteer drivers transport clients to and from medical appointments, recreational activities community events, and more. While the service primarily operates within Richmond, drivers can also take clients to medical appointments outside of Richmond. There is a fee for each ride, with subsidies available for lowincome clients.

Social Planning and Research Council

604-718-7733

of British Columbia Society (SPARC BC) 1-888-718-7794 4445 Norfolk Street, Burnaby, BC V5G 0A7

Email: info@sparc.bc.ca www.sparc.bc.ca

Veterans Affairs Canada

1-866-522-2122 900 - 605 Robson Street, Vancouver, BC V6B 5J3

Email: information@vac-acc.gc.ca www.veterans.gc.ca Provides disability benefits, economic support, allowances, and health care benefits to qualified War Service veterans, Canadian Armed Forces members and Veterans, Royal Canadian Mounted Police veterans and certain civilians, as well as to their dependants or survivors. Call for information at 1-866-522-2122 (toll-free) or visit the website at www.veterans.gc.ca about the benefits available and eligibility requirements,

Works with communities to build a just and healthy society for all. Experienced in research, advocacy, and social policy in areas of accessibility and inclusion, income security and poverty reduction and community development education and outreach. Provides community development education and outreach to communities on a range of social policy issues and leads the provincial community social data program. Offers communities support in research, knowledge development and community capacity building.

Parking Permit Program for People with Disabilities

Email: permits@sparc.bc.ca

604-718-7744

Issues Parking Permit Programs for People with Disabilities as well as designs and delivers workshops, conducts accessibility audits and undertakes research to ensure accessibility and inclusivity.

The Seniors Centre at Minoru Centre for Active Living –Community Leisure Transportation 604-238-8450 7191 Granville Ave, Richmond, BC V6Y 1N9

Email: seniors@richmond.ca minorucentre.ca Operates multi-passenger vehicles for use by Richmond non-profit community groups. Makes programs and services accessible to Richmond seniors, youth, persons with disabilities and all other Richmond residents. For more information or to make a booking contact Minoru Centre for Active Living.

essential cancer treatments and cancer related medical appointments. The physical, emotional and financial burden is lifted knowing that friendly volunteers are only a call away.

HOUSING AND ACCOMMODATION

Vancouver Coastal Health - Richmond - Home HealthLong Term Care Facilities 604-675-3644 Community Health Access Centre, 3rd Floor - 7671 Alderbridge Way, Richmond, BC V6X 1Z9 www.vch.ca

For clients who have chronic health care problems that hinder their ability to be independent. A home visit can be arranged to discuss health care needs.

Courtyard Gardens Senior Residence 604-273-1225 7051 Moffatt Road, Richmond, British Columbia V6Y 3W2

TransLink

604-953-3333 400 - 287 Nelson’s Court, New Westminster, BC V3L 0E7 www.translink.ca Acts as Metro Vancouver’s regional transportation authority. Delivers services and programs to provide for the transportation needs of Metro Vancouver residents and businesses. Offers an extensive bus system throughout the region, SkyTrain rapid transit, SeaBus passenger ferries, West Coast Express commuter rail, and HandyDART for passengers who are unable to use conventional transit. Funds and delivers the Major Road Network and a network of bicycle lanes. Dedicated to creating and sustaining a transportation system.

HandyCard

604-953-3680

Allows people with a permanent physical, sensory or cognitive disability to travel at concession rates on most public transit. Attendants who help HandyCard holders can travel free. Application forms are available on the TransLink website. With a HandyCard, TaxiSaver coupons can be purchased, which enables reduced rates for taxi rides. HandyCards cannot be used on HandyDART transit trips.

HandyDART

604-953-3680

A door-to-door shared-ride service that uses specially-equipped vehicles designed to carry passengers with physical or cognitive disabilities who need assistance to use public transit. Registration is required. To register, phone the office or visit the website to download an application form. They offer two types of trips: subscription and casual. To book or cancel a trip call 604-575-6600.

Lost & Found

590 Beatty Street, Vancouver, BC V6B 2L3

604-953-3334

Open Monday to Friday, from 8:30am to 5:00pm. If you find a Compass card, you may deposit the card into your nearest Compass Card Donation Kiosk location. Call or visit www.translink.ca/en/Customer-Service/Lost-and-Found.aspx for more information.

Taxi Saver

604-953-3680

A supplementary service to HandyDART available for people with permanent disabilities who have a HandyCard. To find out more about the program, contact the Access Transit Customer Care Office.

Transit Information

604-953-3333

Call for bus, SeaBus and SkyTrain fares, routes, and schedules. Call seven days a week: 5:30am to 12:30am on weekdays and 6:30am to 11:30pm on weekends. Website also includes a trip planner and transit maps.

TravelSmart for Seniors

Email: travelsmart@translink.ca

604-953-3333

Aims to reduce your costs, your impact on the environment, and improve your health by the transportation choices you make every day. Provides sustainable transportation overview, travel training seminars, online tools workshop, safety, security, and etiquette tips, take away resources, materials, and incentives, and Train the Trainers sessions for staff and volunteers.

Volunteer Cancer Drivers Society

PO Box 45618 Sunnyside Mall, Surrey, BC V4A 9N3

604-515-5400

Provide complimentary transportation for lower mainland residents battling cancer. Offers peace of mind for patients who may not have the means to drive to and from

Email: crm.cyg@verveseniorliving.com www.verveseniorliving.com/courtyard-gardens

Offers 107 Independent/Assisted Living Apartment Suites, 50 of which are private pay and 57 are subsidized. Some of the included services are: three full-service meals, weekly housekeeping, complimentary laundry amenities, recreation & social activities including bus trips, 24/7 emergency assistance, customized assistance for changing health care needs & pet-friendly environment. The Assisted Living Residence also offers a furnished Respire/Vacation Guest Suite for private pay. Gardenside Extended Care Residence offers 31 private pay studios with personalized 24-hour nursing care. Please contact for more information or to arrange a tour for either Level of care. For more information about the Assisted Living subsidized apartments and waitlist eligibility, please contact Richmond Health Services/Vancouver Coastal Health Authority at 604-278-3361 or visit www.vch.ca.

Fraserview Retirement Community Ltd. 604-274-3510 9580 Williams Road, Richmond, BC V7A 1H2 Email: sylvia.warnke@kaigo.ca www.kaigo.ca Health care professionals provide 24-hour daily care and supervision for adults who are unable to care for themselves. They provide daily programs that meet physical, intellectual, spiritual, cultural, social and emotional needs of residents. Programs include but are not limited to: music and art therapies, special events with entertainment, arts and crafts, cultural programs, outings, and an active Resident and Family Council. For more information on the range of activities, please contact the Recreation department at 604-274-3510 ext. 223 or 226 or email recreation@ kaigo.ca. To live in this care home, you have to be referred by your physician or by Richmond Health Services Home Health (604-278-3361).

Minoru Residence

604-244-5300 7333 Gollner Avenue, Richmond, BC V6Y 1Y4 Email: feedback@vch.ca www.vch.ca/locations-services/result?res_id=8 Houses 250 beds and provides 24-hour professional nursing care 250 beds and provides 24-hour professional care for older adults who are no longer able to live independently and require a higher level of care.

Pinegrove Place

604-278-1296 11331 Mellis Drive, Richmond, BC V6X 1L8 www.pinegroveplace.com

Provides Long Term Care with 76 beds, which includes a Special Care Unit. Programs are designed to be recreational and therapeutic to enhance the lives of the residents who live at Pinegrove Place. All residents in Pinegrove Place are admitted through Vancouver Coastal Health Authority, which provides operational funding.

Richmond Lions Manor

604-675-2590 9020 Bridgeport Road, Richmond, BC V6X 1S1

An accredited 86-bed Long Term Care which includes a 25-bed special care unit and 12-respite beds with caring and knowledgeable staff. The team includes a dietician, social worker, occupational therapist, physiotherapist, volunteer coordinator, music therapist, and chaplain. 24-hour nursing care is provided, as well as diversified leisure programs.

Rosewood Manor

6260 Blundell Rd., Richmond, British Columbia V7C 5C4

604-271-3590

Email: jwong@rosewoodmanor.org www.rosewoodmanor.org

Provide complex care for 156 residents, including a 36-bed specialized dementia care unit and 5 private pay beds. By providing 24-hour nursing care and supervision, Rosewood Manor ensures the highest quality of life while promoting individual dignity and freedom. To live in the care home, a referral is needed by Richmond Home Health Services (604-875-4510).

Assisted Living Registrar

1-866-714-3378

PO Box 9601 STN PROV GOV, Victoria, BC V8W 9P1 hlth.assistedlivingregistry@gov.bc.ca www.gov.bc.ca/assistedlivingbc Appointed by the Minister of Health to protect the health and safety of those who live in assisted living residences. All assisted living residences must be registered with the Assisted Living Registrar and must meet and maintain provincial health and safety standards.

BC Housing

604-433-1711

1701 - 4555 Kingsway, Burnaby, BC V5H 4V8 1-866-465-6873 www.bchousing.org

A government agency that develops, manages, and administers a wide range of subsidized housing options across BC. Office hours are 8:30am to 4:30pm. For inquiries, please refer to: www.bchousing.org/contact

BC Rebate for Accessible

604-433-2218

Home Adaptations (BC RAHA) 1-800-257-7756

Provides financial assistance in the form of rebates to eligible low-income households to complete home adaptations for independent living.

Richmond Grace Seniors Home 604-273-7171 8733 Westminster Highway, Richmond, BC V6X 4H1

www.gracefoundationinternational.com/en/grace-senior-homes

Provides room and board services to the elderly in Chinese. English services are also available.

Seniors Services Society of BC 604-520-6621 750 Carnarvon Street, New Westminster, BC V3M 1E7

Email: info@seniorsservicessociety.ca www.seniorsservicessociety.ca

Provides information on various types of seniors housing in the Lower Mainland, housing information and referral, outreach program and a temporary housing program (cost geared towards income) for seniors who are homeless or at risk of becoming homeless. Please note, Seniors Services is not a housing provider. Services are available to seniors aged 60 and older living in most parts of the Lower Mainland. Support Services serve New Westminster clients only and include Light Housekeeping, Grocery Shopping, Support Calls, Medical Transportation, and Form and Tax Completion.

Housing Services

Email: housing@seniorsservicessociety.ca

Rental Assistance Program

604-433-2218 (RAP) 1-800-257-7756

Provides eligible low-income working families with cash assistance to help with their monthly rent payments.

Provides information and referral on various types of seniors housing options in the lower mainland of BC for 60+ seniors. Outreach program is offered on a case by case priority basis and is not available to seniors located in the Downtown Eastside. The Temporary Housing Program is short term stay for up to three months in a fully contained suite with a program fee applied. Homeless Prevention Program provides rent subsidies to seniors who are: fleeing abuse, discharged from the hospital, or identify as Indigenous. HPP is not for SAFER recipients. The Rent Bank provides loans to seniors who are at temporary shortage of funds, or financial crisis. Eligibility for all housing services programs is determined upon the intake. Priority is given on a case by case basis due to high needs and waitlist for all programs.

Steveston 284 Seniors’ Housing Society

604-277-4519 4071 Chatham Street, Richmond, BC V7E 2Z7

Shelter Aid for Elderly Renters

604-433-2218 (SAFER) 1-800-257-7756

Helps make rent affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and pay rent for their homes.

Subsidized Housing 604-433-2218/1-800-257-7756

If you live in B.C., have a low income and meet eligibility criteria, you may qualify for subsidized housing. Rental fees are calculated on a rent geared to income basis.

Tenant Programs & Services

604-433-1711

Email: tenantinquiries@bchousing.org 1-866-465-6873

Programs and resources for tenants include a gardening program, education grants, student employment program, activity grants (for special events in the community), and health services. There is also a tenant handbook with information on the rights and responsibilities of a BC Housing tenant.

Co-operative Housing 604-879-5111 Federation of BC 1-866-879-5111

220 - 1651 Commercial Drive, Vancouver, BC V5L 3Y3

Email: info@chf.bc.ca www.chf.bc.ca

A co-operative association whose members are housing co-ops and related organizations in BC. Visit the website for a list of housing co-ops and browse to see which are currently accepting applications for their waitlists. To apply to live in co-op housing, apply directly to the individual housing co-op.

Residential Tenancy Branch - 604-660-1020 Lower Mainland 1-800-665-8779

Various Locations

Email: hsrto@gov.bc.ca http://www.gov.bc.ca/landlordtenant www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies

Helping landlords and tenants to have successful tenancies. Provides information on both parties’ rights and responsibilities as established by the Residential Tenancy Act and Manufactured Home Park Tenancy Act. Also offers dispute resolution services.

Monday - Friday: 9:00 am to 4:00 pm.

Email: info@themapleresidences.com www.themapleresidences.com Owning and managing affordable housing projects for seniors.

S.U.C.C.E.S.S. Austin Harris Residence 604-242-0704 5411 Moncton Street, Richmond, BC V7E 0A8

A 50-unit affordable seniors assisted living developed under the Independent Living BC (ILBC) Program. Tenants of the residence will receive hospitality and personal care services, such as two meals a day, weekly housekeeping, weekly laundering of linens, social and recreational opportunities, assistance with medications, mobility and personal hygiene, and a 24-hour emergency response system. Clients or families should contact the Home and Community Care Services Team of Vancouver Costal Health (VCH) for registration and assessment for eligibility. For more details, visit: www. successbc.ca/assisted-living/services/austin-harris-residence/.

S.U.C.C.E.S.S. Remy Affordable Housing at 9388 Cambie Road 604-370-7011 9388 Cambie Road, Richmond, BC V6X 0H7

www.successbc.ca/affordable-housing/services/remy/ BC Housing owned and managed by S.U.C.C.E.S.S 33 Seniors Rental Housing (SRH) apartments for low-income seniors and people with disabilities. S.U.C.C.E.S.S. owns and operates 48 low end of market affordable rental apartments for low to moderate income families and singles. Applicants in this category are eligible for the S.A.F.E.R. program (Shelter Aid for Elderly Renters) under BC Housing.

S.U.C.C.E.S.S Richmond Service Centre 604-370-7011 Storeys Affordable Housing at 8080 Anderson Road 8080 Anderson Road, Richmond, BC V6Y 1S4

www.successbc.ca/affordable-housing/services/storeys/ Owns and operates 38 studio and 15 one-bedroom self-contained affordable rental units for low-income seniors at Storeys. Tenants in the units must be an eligible applicant as defined in the Housing Agreement with the City of Richmond. All rental units are eligible for the S.A.F.E.R. (Shelter Aid for Elderly Renter) program under BC Housing.

Seniors DIRECTORY

604-255-0546 (TRAC) 1-800-665-1185

Various Locations

Promotes the legal protection of residential tenants across British Columbia by providing information, education, support and research on residential tenancy matters. TRAC’s main programs and services include a Tenant Infoline, website and online course, social media messaging, plain language publications, and legal workshops/ webinars. When appropriate, TRAC will provide direct representation to disadvantaged tenants by negotiating resolutions with landlords or providing representation at Residential Tenancy Branch dispute resolution hearings.

Turning Point Recovery SocietyStoreys Housing

604-303-6844 www.turningpointrecovery.com Storeys Housing provides supportive and affordable housing for individuals advanced in recovery from addiction requiring safe, stable and affordable housing. Must be a participant in Turning Point’s Compressive After Care program.

COUNSELLING AND SUPPORT

CRISIS

Outreach and Advocacy Service

604-279-7077

Professionally trained volunteer advocates assist with a wide range of administrative and poverty-law related issues. Clients with language or other barriers may also access this service to receive help with applications for benefits, housing, and other support services.

S.U.C.C.E.S.S. Richmond Service Centre 604-279-7180 220 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: info@success.bc.ca www.successbc.ca Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BCs largest social service providers. Proudly serves communities in Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, Beijing, and Guangzhou China.

Help Lines – Mandarin, Cantonese & Korean

Volunteers provide free and confidential emotional support and referral information to those who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Please call 604-2708222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line. Please call 1-888-721-0596 Ext.3 for the Korean speaking line.

CHIMO Community Services

604-279-7077 120 - 7000 Minoru Blvd., Richmond, British Columbia V6Y 3Z5 Email: chimo@chimoservices.com www.chimoservices.com

A non-profit organization specializing in community development and social services. Chimo provides assistance to individuals and families of all cultural backgrounds in areas such as crisis intervention, counselling, settlement, housing, legal advocacy and taxes. Also provides community education to elementary and high school students through a variety of workshops and youth programs. All services are free and confidential.

Counselling Service

604-279-7077

Provide emotional support for people who are experiencing a crisis, are at risk of suicide, or have made a suicide attempt. These services are conducted by professional counsellors and available to all ages. Topics covered include but are not limited to: abuse, sexual assault, suicide, violence, depression and grief.

Crisis Line

604-279-7070

Provides over-the-phone counselling and emotional support to individuals in crisis or experiencing distress. The service is offered seven days a week, from 8:00am to midnight. In aiding the callers, the Crisis Line helpers offer support and nonjudgmental understanding, identify the problem areas and work together with the caller towards resolving them.

Nova House

604-270-4900

Provides safe shelter, information, emotional support, practical assistance, education, and advocacy for women who are fleeing violence at home.

Support Groups for Seniors, Women & Mandarin Speakers

236-838-6028

Helps immigrants overcome cultural and language barriers and to develop a spirit of mutual help through regular educational workshops, social activities, field trips and community visits.

Salvation Army - Richmond Corps 604-277-2424 8280 Gilbert Road, Richmond, BC V7C 3W7

Email: salvationarmyrich@shaw.ca www.salvationarmyrichmond.org

An international Christian charitable organization devoted to helping people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.

VictimLINK BC 1-800-563-0808

Email: victimlinkbc@bc211.ca

Provides free, confidential, multilingual phone information and referral about community resources for victims of crime, as well as immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services. Help line staff provide emotional and crisis support; referral to victim services, transition houses, counselling resources, and community services; and information about the justice system, federal and provincial legislation and services, crime prevention, safety planning, and the protection orders registry. Serves BC and Yukon, 24 hours a day, seven days a week. Funded by Ministry of Attorney General.

Think ing of buying or selling? Call me today! High Quality Ser vice for All Your Real Estate Needs.

CAREGIVERS

Family Caregivers of 250-384-0408

British Columbia 1-877-520-3267

Office in Victoria with free, virtual services available for BC residents

Email: info@familycaregiversbc.ca www.familycaregiversbc.ca

Proudly and compassionately supports people in British Columbia that provide physical and/or emotional care to a family member, friend, or neighbour. Supports caregivers by providing access to information, education and supports that enable caregivers to feel more confident and successful in their important role. Please see the calendar at: www.familycaregiversbc.ca/calendar/ for upcoming webinars, trainings, and caregiver support groups!

Caregiver Support Line 1-877-520-3267

Email: cgsupport@familycaregiversbc.ca

Receive 1-1 telephone support toll-free at 1-877-520-3267. Hours are: 8:30 am4:00 pm Monday, Wednesday, Friday and 8:30 am - 7:00 pm Tuesday and Thursday.

Richmond Cares, Richmond Gives (RCRG) –604-279-7020

Richmond Family & Friend Caregiver Hub

#190 - 7000 Minoru Blvd, Richmond, BC V6Y 3Z5

Email: caregivernavigator@rcrg.org

Promotes the health and well-being of those who provide voluntary, unpaid care to a senior living in Richmond. Through the Hub, caregivers can access peer support, recreational and educational workshops, online resources, and more. All Hub services are free of charge, and available in both English and Chinese. For more information, visit rcrg.org/caregivers.

HOSPICE AND BEREAVEMENT

BC Bereavement Helpline

604-738-9950

PO Box 20095 Fairview PO, Vancouver, BC V5Z 0C1 1-877-779-2223

Email: contact@bcbh.ca www.bcbh.ca

A Toll-free, province-wide helpline that offers compassionate listening and referrals for individuals suffering from grief and bereavement. Services are confidential and free. Offers specialized grief and loss support for individuals who have lost loved ones to homicide or suicide. Annual 8-week grief support groups are offered in the fall for suicide loss and the spring for homicide loss. Trainings for professionals on various topics including sudden and traumatic loss offered periodically. There are fees for the support groups, but subsidies are available.

Lower Mainland Grief Recovery Society 604-696-1060

Various Locations

Email: lmgr@lmgr.ca www.lmgr.ca Grief Support Group Programs for those who have suffered the death of a significant person by helping them understand, cope and live with their loss. We help the grieving person move from pain to healing in a non-judgemental, compassionate and confidential environment. Grief Support Groups are offered six times a year in Downtown and Vancouver West (three times in each location).

Salvation Army – Richmond CorpsRotary Hospice House 604-207-1212 6460 No 4 Rd, Richmond, BC V6Y 2S9

Email: hospicereception@telus.net

richmondrotaryhospicesa.ca

A ten-bed palliative care facility which provides support services to people in the final stages of their terminal illnesses. Committed to providing excellence in healthcare, the Salvation Army Rotary Hospice House has combined the services previously offered by the Richmond Hospice Association to offer a compassionate, interdisciplinary, holistic approach in providing for the physical, emotional, spiritual, and social needs of their residents and their families, and the Richmond community.

ALCOHOL AND DRUGS

Al-Anon Alateen Family Group, Area #81 (BC & Yukon) 604-688-1716 #222 - 3701 East Hastings Street, Burnaby, BC V5C 2H6

Email: afgcentraloffice@gmail.com www.bcyukon-al-anon.org

A fellowship of relatives and friends of alcoholics who share their experience, strength, and hope in order to solve their common problems. Alateen is a fellowship of young Al-Anon members, usually teenagers, whose lives have been affected by someone else’s drinking. There are no dues for membership. Office hours are Monday to Friday 10:00 am - 3:30 pm. Mailing address: PO Box 28574 Willingdon Heights PO, Burnaby, BC V5C 6J4

Alcoholics Anonymous (Greater Vancouver Area)

604-434-3933 (24 Hours) 3457 Kingsway, Vancouver, BC V5R 5L5

Email: staff@vancouveraa.ca www.vancouveraa.ca A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking. Check the website at: www.vancouveraa/meetings.ca for the most up-to-date meeting times.

Bc211 – Alcohol and Drug Information 604-660-9382 & Referral Service 1-800-663-1441

Email: help@bc211.ca

Provides free, confidential, multilingual, information and referral regarding community resources for people in BC dealing with substance use and addiction issues. Provides information about detox, counselling, treatment programs, recovery homes, and support groups. Also covers education and prevention resources, and other concerns such as harm reduction and fetal alcohol and drug effects. Telephone assistance is available 24 hours a day, seven days a week. Funded by Ministry of Health (MOH).

Cocaine Anonymous - BC Area 604-662-8500

Various Locations 1-866-662-8300 Email: outreach@ca-bc.org www.ca-bc.org A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover from their addiction. The only requirement for membership is a desire to stop using cocaine and all other mind-altering substances. Uses the 12-Step Recovery Program. For the most up-to-date meeting times and locations, check website at: ca-bc.org/ Meetings/.

Nar-Anon Family Groups

604-878-8844

Various Locations Email: BCNaranon@gmail.com http://www.naranonbc.com/ A worldwide fellowship for those affected by someone else’s addiction. They offer their help by sharing their experience, strength, and hope at weekly meetings. Nar-Anon is a Twelve Step program. The only requirement for membership is that there must be a problem of addiction in a relative or friend. Call the Volunteer 24hr Help Line at 604878-8844 or visit the website for meeting times and locations.

Narcotics

604-873-1018

Anonymous 1-866-683-6819 PO BOX 1695 Stn A, Vancouver, BC V6C 2P7 Email: information@vascna.ca www.vascna.ca

Provides a recovery process and peer support network. A fellowship of men and women for whom drugs have become a major problem. Recovering addicts meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. Call the helpline or visit the website for meeting times and locations.

OTHER GROUPS AND SERVICES

Gambling Support

250-387-5311

Services 1-888-795-6111

PO Box 9310 Stn Prov Govt, Victoria, BC V8W 9N1

Email: info@bcresponsiblegambling.ca www.bcresponsiblegambling.ca

Aims to promote awareness on problem gambling for the public and for local social service organizations. Provides free outreach support and individual & family counselling for BC residents experiencing gambling harms. Referrals from self, government offices, employers and other social service agencies can be made via https://bit.ly/36KC6Th or by calling the toll free 24/7 gambling support line 1-888-7956111. Gambling services are funded by the Province and is coordinated by the Gaming Policy and Enforcement Branch with the Ministry of Public Safety and Solicitor General. All services are free of charge.

Co-dependents Anonymous

604-239-1042 (CoDA) 1-888-675-8325

Various Locations

Email: codabrampton@gmail.com http://www.codacanada.ca/

A twelve step fellowship for men and women whose common purpose is to build healthy relationships. Please visit the website for the schedule of meetings and the free materials to help both individuals and meetings. Meetings are held both in-person and online, use the Meeting Finder to find one near you! Contact the outreach volunteer Sharon B. at sharon.outreach@gmail.com or phone outreach Dan (French/ English bilingual) at 1-604-239-1042 for more information on meetings.

Disability Alliance BC 236-427-1108

1450 - 605 Robson St, Vancouver, BC V6B 5J3

Email: feedback@disabilityalliancebc.org www.disabilityalliancebc.org

A non-profit organization that represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.

is to provide essential supports fostering the social, physical, and emotional wellness of individuals and families most in need.

Counselling & Wellness

604-558-5719 (Care Line)

Provides therapy services to youth, adults, seniors, couples, and families. Therapists are specialized in disciplines including: family systems therapy, couples counselling, individual psycho-therapy, brief or solution-focused therapy, youth counselling and group therapy. We offer individual, couples, family and group therapy. Services include: Seniors Outreach Counselling, Mental Health Outreach, counselling and educational support to youth and families at risk, and a Community Counselling Program. Check website at: www.jfsvancouver.ca/services/counselling/ for more details.

Seniors Services

604-558-5719

JFS Seniors Services works with seniors and their families to help navigate the aging journey. Our goal is to work with seniors in a variety of ways to help them remain safe and secure in their own homes for as long as possible. Services include: Care Management, Home Support, Better at Home, Holocaust Survivors and Thriving Seniors. Check website at: www.jfsvancouver.ca/services/seniors/ for more details.

Advocacy Access

604-872-1278 Program 1-800-663-1278

Email: advocacy@disabilityalliancebc.org

Assists people with disabilities to apply for and appeal the denial of provincial and federal (CPPD) disability benefits, including income support and medical goods and services. Provides summary advice and information and referral assistance over the phone about disability related programs. Provides workshops for community advocates and clients.

Emotions Anonymous (EA)

Various Locations

Email: eavancouver@hotmail.ca http://www.emotionsanonymous.org/ A support group based on the Twelve-Step philosophy of Alcoholics Anonymous for people wanting to strengthen and maintain emotional health, including depression and/ or anxiety. Meetings are held online using free software called PalTalk. The meeting room is called: EA Vancouver, simply search for the name to follow the group. Meetings are held online Thursday @7:30 p.m. and Saturday @11 a.m., the meeting room via PalTalk will open 5 - 10 minutes before the meeting starts. This is a voice and chat meeting, and no video cameras are used. All chat conversations are removed when the meeting is closed. Pre-registering is not required.

Gambling Support Line BC

Email: gamsupport@bc211.ca ºwww.bcresponsiblegambling.ca

1-888-795-6111

Provides free, confidential, multilingual information about free gambling support and treatment services for individuals in BC struggling with their own or another’s gambling. Provides referrals to free counselling services, prevention and education services, self-exclusion, debt management services, and self-help resources. Telephone assistance and text messaging are available 24 hours a day, seven days a week. A service of Gambling Support BC that exists to help reduce or prevent the harmful impacts of excessive or uncontrolled gambling; funded by Ministry of Attorney General (MAG).

Japanese Community Volunteers Association (Tonari Gumi) 604-687-2172

101 - 42 West 8th Avenue, Vancouver, BC V5Y 1M7

Email: info@tonarigumi.ca www.tonarigumi.ca

Extend a helping hand to Japanese Canadian seniors and other generations so that they can lead more independent, healthy and enjoyable lives. Tonari Gumi is here to provide a supportive safe space for Japanese Canadians as well as a range of support services and recreational programs.

Telephone Buddies

Trained volunteers call older adults living at home for check-in and friendly chats.

Jewish Family Services

201 - 475 East Broadway, Vancouver, BC V5T 1W9

604-257-5151 (Office)

Email: info@jfsvancouver.ca www.jfsvancouver.ca

Guided by Jewish values exemplified by Tikkun Olam (repairing the world) our mission

Kehila

Society of Richmond

604-241-9270 130-10691 Shellbridge Way, Richmond, BC V6X 2W8 Email: Kehila@uniserve.com www.kehilasociety.org Fosters and creates satellite and outreach programs and services within the Richmond Jewish community. Offers a wide range of support and opportunities to Jewish children, youth, adults, seniors and families within the City of Richmond. Manages and facilitates social service-based programs and amenities that meet the changing needs of the Richmond Jewish Community and its existing agencies and population. Kehila has a multitude of long-established working partnerships with the larger Jewish social service agencies as well as the general community agencies located in Richmond and Metro Vancouver. For more programming or community information please call 604241-9270 or check out our website at www.kehilasociety.org

Kehila Society – Kosher Meals on Wheels 604-241-9270

Oversees 2 kosher Meals on Wheels programs for seniors in need. One program runs on Tuesdays and the other on Thursdays - both contain three course meals. For further information and to obtain an intake form, please email Toby Rubin at trubin@kehilasociety. org or contact the Kehila offices directly at 604-241-9270.

Military Family ServicesFamily Information Line 1-800-866-4546 Various Locations

A toll-free, confidential, personal, and bilingual telephone service offering information, support, referrals, resources, reassurance and crisis managements to the military community. FIL serves Canadian Armed Forces members, Veterans and their families - immediate and extended. Also helps to assess and plan for emergencies, and delivers programs such as short-term counseling, support groups, coaching and virtual workshops. Counsellors are experienced, caring professionals, familiar with Canadian Forces policies and operating procedures. Available to take calls 24/7.

National Association of Federal RetireesVancouver Branch 604-681-4742 4445 Norfolk Street, Burnaby, BC V5G 0A7 Email: fsnavan@shaw.ca www.federalretirees.ca An organization of retired members of the Federal Public Service, the RCMP, the Canadian Armed Forces and Federal Judges and their spouses formed for the purpose of providing a voice to the Federal Government on issues of concern. Office hours are normally 10:00am to 2:00pm, Monday to Friday, excluding holidays.

Richmond Centre for Disability

604-232-2404

Unit 842 - 5300 No. 3 Road (Lansdowne Centre), Richmond, British Columbia V6X 2X9 Email: rcd@rcdrichmond.org www.rcdrichmond.org

A not-for-profit, multi-service, community-based organization. Offers a variety of specialized information, resources, projects, and activities that assist people with disabilities to achieve greater control over the decisions that affect their lives and to achieve the goal of living more independently. All services are free or for nominal fee.

Accessible Parking Permit for Persons with Disabilities

Email: parkingpermit@rcdrichmond.org

The RCD is an authorized issuer of parking permits for individuals with disabilities to use accessible parking spots, with a processing fee.

Information & Networking and RCD ShareNet

Email: kathie@rcdrichmond.org

Provides information to participants and the general public about services, programs, products, and support pertaining to disability issues. Also offers information events such as open forums, fairs, and training workshops. Resources available online at RCD YouTube Channel.

Peer Support & Social Interaction

Email: tom@rcdrichmond.org

Provides a forum for participants to exchange ideas, experiences, and concerns in a comfortable atmosphere to create solutions that will overcome barriers in their personal lives, as well as foster socialization skills. Activities include recreational and social events. Some virtual events available.

Supports for Independent Living

Email: louise@rcdrichmond.org

Provides information and resources to explore educational, career, volunteer, or community involvement opportunities; one-on-one assistance to find your path in career and community participation planning.

Richmond Chinese Prostate Cancer Group

Email: dleung2000@gmail.com

604-836-6423

One of the nearly 20 Prostate Cancer Support Groups in BC, The Richmond Chinese

Prostate Cancer Group is focused on providing help to Chinese-speaking men, but everyone is welcome. Meet on the second Thursday of every month from 6:30 to 8:30 pm at the Seniors Centre at Minoru Centre for Active Living (7191 Granville Avenue, Richmond). They talk to men and their family members who have been dealing with prostate cancer for weeks, months or even years and often have speakers who give presentations about prostate cancer. They speak Mandarin, Cantonese, and English. For more information please visit www.chineseprostate.com/.

Richmond Mental Health Consumer & Friends Society (RCFC)

604-675-3977

210-7671 Alderbridge Way, Richmond, BC V6X 1Z9

Email: cory.tymich@vch.ca www.vch.ca/RCFC Supports a strong and connected mental health peer community by providing Peer Support, Therapeutic Recreation, and opportunities for growth and development to Richmond based mental health consumers. Funded by Vancouver Coastal Health, the SMART Grant, and the City of Richmond. Participants must be 19 years of age or older and a referral from a mental health professional is required for most programs and services.

Peer Social Group and Educational Programs

Email: waiicy.chan@vch.ca

604-675-3977 Ext. 5

Offered in Cantonese and Mandarin, provides positive opportunities to learn new things, acquire skills, socialize, and build relationships.

Peer Support Program

604-675-3977 Ext. 3

Email: jennifer.campillo@vch.ca Provides one-to-one support to people recovering from a mental illness. Goals are set and attained in a 6-month period.

Therapeutic Recreation Program 604-675-3977 Ext. 4 Promotes wellness by providing therapeutic learning and social opportunities in a supportive recreational setting.

Doing life differently

We value Life in harmony. Every day is filled with the kind of community that could only be found here. At the centre of it all is you, with your family and friends.

Richmond Cares, Richmond Gives (RCRG) 604-279-7020

#190 - 7000 Minoru Blvd, Richmond, British Columbia V6Y 3Z5

Email: info@rcrg.org www.rcrg.org

Richmond Cares, Richmond Gives (RCRG) is a hub for volunteering and giving. It’s also a direct service provider, operating a variety of programs designed to enhance community life.

Richmond Better at HomeFriendly Visiting 604-279-7021

Email: betterathome@rcrg.org

Volunteer visitors help ensure that seniors living alone don’t have to feel alone. Whether a client wants to watch a movie, play a game, or simply have a conversation, the visitor will be there to offer a listening ear and a friendly face. This is a free service offered in a variety of languages depending on the availability of volunteers.

Seniors Community Support ServicesRichmond Senior Peer Counselling

Trained senior volunteers offer one-on-one counselling to guide and support their peers through difficult situations such as new living arrangements, relationship concerns, reduced income, bereavement, anxiety, or depression. Sessions take place at the office, the client’s home, or other locations. Referrals are accepted from individuals or health care providers and are screened for appropriateness for the service. Clients are seen for up to 6 months, after which time referrals may be made to other services. This service is offered in a variety of languages depending on the availability of volunteers.

Richmond Women’s Resource Centre 604-279-7060

110 - 7000 Minoru Blvd., Richmond, British Columbia V6Y 3Z5

Email: office.rwrc@shawcable.com www.richmondwomenscentre.bc.ca Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership. For more information check the website: www.richmondwomenscentre.bc.ca/events/ or contact the office Monday to Thursday from 10am to 3:00pm for updated information on classes.

English Conversation

A program for women with English as a second language. Meets Mondays. Must be a member to participate.

English Writing

Basic English writing program for women. Meets Mondays. Must be a member to participate.

Computer Training

Offers computer training according to the needs of the students. Training provided for Microsoft Office 2010 and internet navigation. Please call for appointment, membership is required.

Peer Support

Available by appointment.

Seniors First

604-688-1927

BC 1-866-437-1940

1281 W Georgia St #502, Vancouver, BC V6E 3J7 Email: info@seniorsfirstbc.ca www.seniorsfirstbc.ca Provides information, advocacy, emotional support, and referrals to older adults across BC who are dealing with issues affecting their well-being or rights. Seniors First BC also provides assistance and support to third parties concerned about an older adult who is dealing with abuse or mistreatment. Services are provided through the Seniors Abuse and Information Line (SAIL), Victim Services Program, Legal Programs, and Public Education and Outreach Program.

Public Education and Workshops

604-688-1927 ext. 225

Offers free training and workshops on financial literacy and elder abuse prevention to community groups. Funded by the Province of BC - Community Gaming Grant.

Legal Programs (Elder Law Clinic and Legal Advocacy Program)

Provides free legal advice, advocacy and representation to people who are not able to access legal help due to low income or other barriers on legal issues involving housing, debt, government benefits, wills, powers of attorney, representation agreements, financial exploitation, guardianship or capacity, abuse or neglect, age discrimination and residential care. Funded by the Law Foundation of BC. Does not provide assistance in all areas of law. To access the legal programs, please phone 604-437-1940 or toll-free 1-866-437-1940 to speak to a trained intake worker.

Dependable. Trusted. Warmhear ted.

• Companionship

• Personal Care

• Transpor tation to Appts

• 24-7 Care

• Meal Plans & Prep

• Laundr y

• Housekeeping

• Respite Care

• Overnight Care

• Medical Reminders

Seniors Abuse and 604-437-1940 Information Line 1-866-437-1940 (SAIL)

TTY: 604-428-3359

A safe place for older adults, and those who care about them, to talk to a trained intake worker about abuse or mistreatment, receive information and support about issues that impact the health and well-being of an older adult. A BC-wide program with trained intake workers ready to talk to you in confidence about abusive situations of any kind involving older adults. The phone lines are open daily, Monday to Sunday, (excluding statutory holidays) from 8:00am to 8:00pm at 604-437-1940 or toll-free at 1-866-437-1940. Language interpretation is available Monday-Friday, 9:00am to 4:00pm. TTY Teletype for the deaf who have access to TTY equipment: 604-428-3359 or toll- free 1-855-306-1443.

Victim Services Program

Provides telephone-based, province-wide support to older adults aged 50+ who are victims of abuse, including family and sexual violence, and to those who have witnessed the abuse of an older adult. Funded by the Province of BC, Ministry of Public Safety and Solicitor General, Victim Services and Crime Prevention Division. Access to the Victim Services program is through the Seniors Abuse and Information Line at 604-437-1940 or toll-free 1-866-437-1940.

• Alzheimers & Demential Care

• Cancer & Chronic Disease Care 604-314-3717 richmonddelta@justlikefamily.ca www.justlikefamily.ca

We connect seniors to services in their community

604-279-7077 chimo@chimoservices.com

Seniors DIRECTORY

QMUNITY -

BC’s Queer Resource Centre

1170 Bute Street, Vancouver, BC V6E 1Z6

604-684-5307

Email: reception@qmunity.ca www.qmunity.ca BC’s queer, trans, and Two-Spirit Resource Centre. Improves the lives of the LGBTQ2S+ community, provides safe space for them, and serves as a catalyzer for community initiatives and collective strength. Provides support through its youth, seniors & older adults, counselling, informational & referrals programming and services, and helps connect folks through volunteer opportunities and peer support groups. Also provides education services and queer competency trainings to help individuals, families, businesses, schools, and service providers to identify and avoid discriminatory behaviours and to explore the complexity, fluidity, and potential of sexual & gender diversity through publications, multimedia materials, one-on-one consultations, and interactive workshops

LEGAL SERVICES

Access Pro Bono

604-482-3195

300 - 845 Cambie St., Vancouver, BC V6B 4Z9 1-877-762-6664

Email: help@accessprobono.ca www.accessprobono.ca

All services are provided free of charge by volunteer lawyers. Aims to provide quality pro bono legal assistance to those who cannot afford a lawyer or obtain Legal Aid through pro bono clinics throughout BC. Provides 30 minute appointments for legal advice. Lawyers do not represent in court. Richmond clinics are at Chimo Community Services (120 - 7000 Minoru Boulevard; 604-279-7077). Call to make an appointment.

out whether the caller has a legal problem. If both parties agree to proceed with services, then they may do so at the lawyer’s regular fee. Hours of operation are Monday to Friday, 8:30 am to 5:00 pm. Visit www.lrsbc.org or www.accessprobono. ca/lawyer-referral-service for more information.

CHIMO Community Services

120 - 7000 Minoru Blvd., Richmond, British Columbia V6Y 3Z5

604-279-7077

Email: chimo@chimoservices.com www.chimoservices.com

A non-profit organization specializing in community development and social services supporting residents, newcomers, and refugees. Provides assistance to individuals and families of all cultural backgrounds in areas such as crisis intervention, counselling, settlement, housing, legal advocacy and taxes. Also provides community education to elementary and high school students through a variety of workshops and youth programs. All services are free and confidential.

Community Legal Assistance Society

604-685-3425 (CLAS) 1-888-685-6222 300 - 1140 West Pender Street, Vancouver, BC V6E 4G1

Email: contact@clasbc.net www.clasbc.net

Provides legal advice and assistance. Uses and develops the law for the benefit of people who are physically, mentally, socially, economically, or otherwise disadvantaged or whose human rights need protection.

BC Human Rights Clinic

604-622-1100

Lawyer Referral

604-687-3221 Service 1-800-663-1919

Email: lawyerreferral@accessprobono.ca

This service is designed to assist the public in finding the appropriate lawyer. The lawyer will provide up to a half hour consultation for free. This interview is to find

Provides free legal representation for people throughout the province who have an accepted complaint before the human rights hearing before the BC Human Rights Tribunal. Offers free weekly informational clinics for those who do not qualify for representation or who want to represent themselves at hearing.

Community Law Program

Focuses on legal issues in the areas of: housing security, income security, human rights, mental health rights, and workers’ rights. Offers a variety of legal services, including: summary legal advice to outline your options and point you in the right direction, guidance to help you represent yourself, and full representation.

Disability Alliance BC 236-427-1108

1450 - 605 Robson St, Vancouver, BC V6B 5J3

Email: feedback@disabilityalliancebc.org www.disabilityalliancebc.org Represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.

Disability Law Clinic

604-872-1278

Email: lawclinic@disabilityalliancebc.org 1-800-663-1278

The Disability Law Clinic provides free information, legal advice, and full representation to people with disabilities about disability-related issues, including human rights and discrimination, disability benefits, long term disability, etc.

Law Students’ Legal Advice Program -

Greater Vancouver

604-822-5791

129 - 1822 East Mall, Allard Hall, Vancouver, BC V6T 1Z1 www.lslap.bc.ca Offers free legal advice and representation to low-income individuals. They have legal advice clinics across the Lower Mainland in North Vancouver, Richmond, Surrey, Port Coquitlam, Burnaby and Vancouver.

Free Legal Advice Clinic

Clinics throughout the Lower Mainland, including Richmond, are run by UBC law students, assisted by supervising lawyers. Provides a range of services from summary advice to full representation on a case-by-case basis on various areas of the law including criminal

law, small claims, Workers Compensation, Employment Insurance, wills, employment issues, immigration, refugee, and residential tenancy disputes. Interviews can be delivered over the phone. Call 604-822-5791 to book an appointment or find a walk-in clinic. Does not book appointments online or by email. Ask about services in other languages. For clients who need a Mandarin/Cantonese-speaker, can call (604) 684-1628 to book an appointment with the Chinatown Clinic through S.U.C.C.E.S.S.

LSLAP Manual

A detailed, practical guide to many areas of law, with a new edition published annually. Posted on the website, please call or fax to order a paper copy.

Legal Aid

604-370-0094 BC

604-408-2172 (Immigration) 201-8171 Cook Road, Richmond, BC V6Y 3T8

Email: marie.richmond@lss.bc.ca | Intake.richmond@legalaid.bc.ca www.lss.bc.ca

Provides legal aid for people in BC who cannot afford a lawyer and are eligible for legal aid. Clients must still provide proof of income, via email or fax (604-370-2414).

MyLawBC

400 - 510 Burrard Street, Vancouver, BC V6Y 3T8

604-601-6000

An interactive website that helps people deal with everyday legal issues, ranging from family breakdown and family violence to preparing wills and powers of attorney. Empowers people to take action on their own and connects them to services. Helps users identify their legal issues through a series of questions and answers and provides personalized action plans.

The People’s Law School

604-331-5400 #1433-1130 West Pender Street, Vancouver, BC V6E 4A4 Email: info@peopleslawschool.bc.ca www.peopleslawschool.ca Provide free information to empower people to deal effectively with the legal problems of daily life. They support individuals through their websites, their webinars and their Q+A service.

Heroes, not just

Public Guardian and Trustee

604-660-4444 of British Columbia 1-800-663-7867

700 - 808 West Hastings Street, Vancouver, BC V6C 3L3

Email: mail@trustee.bc.ca www.trustee.bc.ca

A corporation sole established under the Public Guardian and Trustee Act with a unique statutory role to protect the interests of British Columbians who lack legal capacity to protect their own interests.

Estate and Personal Trust Services

Email: estates@trustee.bc.ca

604-660-4444

Responsible for administering the estates of deceased and missing persons. The PGT may be named as executor in a will and may also agree to act as trustee for a living person. Also include the following services: Personal Trust Management, Curatorship of Missing persons, and PGT Educational Assistance Fund.

Services to Adults 604-775-1001

Email: sta@trustee.bc.ca

Provides a range of services to adults who may need help managing their affairs as well as to their families, legal representatives, the courts and the general public. Service areas include: Assessments and Investigations, Personal Decision, Financial Management, Private Committee, Personal Planning, Woodlands Payments, and other protective services.

Nidus Personal Planning Resource Centre and Registry 604-408-7414

1440 West 12th Avenue, Vancouver, BC V6H 1M8

Email: info@nidus.ca www.nidus.ca Operates an online resource centre for personal planning and a registry for planning documents. Provides public legal education on personal planning and related matters, training for volunteers and groups, problem solving and coaching in support of best practices for attorneys, representatives and monitors, and policy consultation for third parties. See website for personal planning information which covers all areas of your life: health care, personal care, legal affairs and financial affairs, to learn about Representation Agreements, Enduring Powers of Attorney, Advance Directives, Medical Assistance in Dying and other planning information, and to find free forms for Representation Agreements. Use the Personal Planning Registry to be prepared for a health crisis or a disaster. Email registry@nidus.ca for registry-specific issues.

Royal Canadian Mounted Police (RCMP)Richmond Detachment 604-278-1212

11411 No.5 Road, Richmond, BC V7A 4E8 www.richmond.ca/safety/police.htm

Provides all policing services for the City of Richmond, including emergency calls, crime reports, various crime prevention programs, personal and home safety promotion, and all federal and provincial statute enforcement. Front Counter hours of operation are Monday - Friday: 8:00am to 7:00pm, Weekends and Statutory Holidays: 8:00am to 5:00 pm.

Block Watch 604-207-4829

Email: blockwatch@richmond.ca

A free, community-based, crime prevention program aimed at helping residents organize their neighbourhoods to help prevent crime in the community. For further information, visit: www.richmond.ca/safety/police/prevention/blockwatch.htm.

Citizens Crime 604-713-2320

Watch Patrol 604-207-4715

Email: CrimeWatch@richmond.ca

Volunteers assist police by patrolling the city in vehicles, observing and reporting suspicious activities. Our primary objective is to reduce criminal activity in Richmond including auto-crime, criminal driving behaviour, residential crime, and vandalism. Aims to promote public awareness, safety and community involvement. For more information or to volunteer, visit: www.richmond.ca/safety/police/crime-report/ citizens/crimewatch.htm.

City Centre Community Police Station 604-207-4761 6931 Granville Avenue, Richmond, BC V7C 4M9 www.richmond.ca/safety/police/aboutus/community/citycentre

Community policing and crime prevention office. Open Monday to Friday, 9:00am to 5:00pm.

South Arm Community Police Station 604-713-2300 8880 Williams Road, Richmond, BC V7A 1G6

www.richmond.ca/safety/police/aboutus/community/southarm Community policing and crime prevention office. Open Monday to Friday, 9:00am to 5:00pm.

Steveston Community Police Station 604-713-2323 4371 Moncton Street Richmond, BC V7E 3A8

www.richmond.ca/safety/police/aboutus/community/steveston Community policing and crime prevention office. Open Monday to Friday, 8:30am to 4:30pm.

Victims/Witness Services 604-207-4799 11411 No. 5 Road, Richmond, BC V7A 4E8

Provides crime victims, witnesses and their families, and those who are experiencing a trauma with professional, supportive, and timely assistance to lessen the impact of crime and trauma. Referrals are typically made by the Richmond RCMP officer on scene. However, individuals can self-refer to the program. For further information, visit: www.richmond.ca/safety/police/prevention/vwservices. htm.

INFORMATION SERVICES

bc211

604-875-6381 Various Locations 2-1-1 Email: help@bc211.ca www.bc211.ca Provides free, confidential, multilingual information and referral regarding community, social, and government services throughout BC. Services available via 211 and the specialty helplines Alcohol & Drug Information and Referral Service, BC Gambling Support Line, VictimLink BC, and Youth Against Violence Line, as well as Safe Seniors, Strong Communities. Operates the Shelter and Street Help Line for the Vancouver Lower Mainland and Vancouver Island, Yukon 211, and also serves the Yukon through VictimLink BC. Province-wide database covers a range of services, including advocacy, counselling, employment, child care, financial assistance, food, senior services, housing, legal services, immigrant services, education, arts and culture, recreation, health services, and support groups. Free, self-serve, online Resource Directory can be accessed at bc.211.ca. A division of United Way BC (UWBC).

Better Business Bureau

604-681-2711 of Mainland BC 1-888-803-1222 404 - 788 Beatty Street, Vancouver, BC V6B 2M1

Email: contactus@mbc.bbb.org www.bbb.org A non-profit organization focused on helping consumers find and recommend businesses and brands they can trust. BBB is a leader in consumer support services including complaints, customer reviews, advertising reviews and education.

Government of Canada - 1-800-622-6232 Information

Various Locations

TTY: 1-800-926-9105

Provides the primary telephone access point for information on the Government of Canada, its programs, services, new initiatives, products, and information on Canada. Bilingual information officers answer questions and direct callers to experts in government departments. Telephone service hours are from Monday to Friday, 8:00am to 5:00pm, local time.

Japanese Community Volunteers Association (Tonari Gumi)

604-687-2172

101 - 42 West 8th Avenue, Vancouver, BC V5Y 1M7

Email: info@tonarigumi.ca www.tonarigumi.ca Extend a helping hand to Japanese Canadian seniors and other generations so that they can lead more independent, healthy and enjoyable lives. Tonari Gumi is here to provide a supportive safe space for Japanese Canadians as well as a range of support services and recreational programs.

Jewish Family Services – 604-558-5719 (Care Line) Senior Services 604-257-5151 (Office)

(Care Management Program)

201 - 475 East Broadway, Vancouver, BC V5T 1W9

Email: info@jfsvancouver.ca www.jfsvancouver.ca JFS’ care managers provide services such as intake and assessment, advocacy, supportive counselling, and information and referrals, with the goal to have seniors live with independence and autonomy. They are knowledgeable about community resources such as adult day care, therapeutic lunches, recreational, social and mental stimulation programs. Care Management services may be short-term or continue for several years. Please contact the Jewish Family Services Community Care Line at 604558-5719 for assistance, available 7 days a week from 9am to 9pm and/or contact the Office at 604-257-5151 for more information of JFS’ various programs offered for Seniors.

Richmond Multicultural Community Services 604-279-7160

210 - 7000 Minoru Blvd., Richmond, BC V6Y 3Z5

Email: info@rmcs.bc.ca www.rmcs.bc.ca

Provides leadership in helping the community to achieve inter-cultural harmony. Provides services to immigrant and refugee communities in Richmond. Plays an important role in the settlement, education, and integration of immigrants. Strives to welcome newcomers by assisting with their settlement needs such as language development, job search skills, and networking skills within the community. Hosts a range of programs, training sessions, and community events to facilitate and promote multiculturalism, diversity, and inclusiveness in Richmond.

Richmond Women’s Resource Centre 604-279-7060

110 - 7000 Minoru Blvd., Richmond, British Columbia V6Y 3Z5

Email: office.rwrc@shawcable.com www.richmondwomenscentre.bc.ca

Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership, for more information please contact us Monday to Thursday 10:00am to 3:00pm. Visit the website or contact the office for updated information on classes.

Service BC 604-660-2421

housing, shelter aid for renters, and more. Service is accessible in a variety of languages depending on the availability of volunteers. The Seniors Information Line is accessible to answer questions about benefits and entitlements. To make an appointment with a volunteer Seniors Information & Referral Counsellor or to contact the Seniors Information Line, call 604-279-7020, 9am to 5pm, Monday-Friday. The Richmond Seniors Directory provides community information; printed copies are available annually throughout the city or directly through RCRG.

RECREATION AND LEISURE

City of Richmond Community Centres

www.richmond.ca/parksrec/centres/locations.htm

Richmond has nine community centres, some of which have seniors’ coordinators and offer special programs for seniors. A variety of classes and programs are available. Program details are available on the City of Richmond’s website at: www.richmond.ca.

Cambie Community Centre

604-238-8399 12800 Cambie Road, Richmond, BC V6V 0A9 Email: cambie@richmond.ca www.richmond.ca/parksrec/centres/cambiecentre/cambie.htm

Maintains three gyms, a fitness centre, dance/group fitness studio, a games room, meeting rooms. Offers a wide variety of recreational and sports programs. Adjacent to King George Community Park.

City Centre Community Centre

105 - 5900 Minoru Boulevard, Richmond, BC V6X 0L9

604-204-8588

Email: citycentre@richmond.ca citycentrecc.ca

The City Centre Community Centre provides inclusive, social, cultural and recreational events, programs and services to build healthy individuals, families and community. Provides over 28,000 square feet of community space and features a wide variety of registered and drop-in programs for Preschool, Children, Youth, Adults, and Older Adults (55+). Programs are managed and offered out of multiple satellite locations at various schools and centres.

Various Locations

TDD: 604-775-0303 www.servicebc.gov.bc.ca 1-800-663-7867

Provides front-line support for many of the hundreds of programs and services that the provincial government offers to residents, businesses, and visitors. The Service BC Contact Centre (Enquiry BC) can help you find what you need, and representatives are available Monday through Friday, 7:30 am to 5:00 pm (Pacific Time). Contact Service BC for assistance via telephone, email or in-person. For in-person services, find the nearest Service BC location that offers the service you need by visiting their website.

Richmond Cares, Richmond Gives (RCRG)

604-279-7020

#190 - 7000 Minoru Blvd, Richmond, British Columbia V6Y 3Z5 Email: info@rcrg.org www.rcrg.org

Richmond Cares, Richmond Gives (RCRG) is a hub for volunteering and giving. It’s also a direct service provider, operating a variety of programs designed to enhance community life.

Information & Referral Services

Provides community information & referral services. Offers brochures, pamphlets, maps, guides and many government forms at the Richmond Cares, Richmond Gives office in the Richmond Caring Place. Maintains the Richmond Community Services Directory, available online at RCRG.org.

Seniors Community Support ServicesSeniors Community Connections

Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources,

Hamilton Community Centre 604-238-8055 5140 Smith Drive, Richmond, BC V6V 2W5 Email: hamilton@richmond.ca www.richmond.ca/hamilton Attached to the Hamilton Elementary School. Facilities include a kitchen, three multipurpose rooms, one meeting room, and a fitness centre. Shares the gym with the Hamilton Elementary School. Offers programs for tots, children, youth, and adults of all ages.

Lang Community Centre 604-233-8910 140-8279 Saba Road, Richmond, BC V6Y 4B6 Email: citycentre@richmond.ca

Once the primary City Centre community facility, this facility is now the satellite facility to City Centre Community Centre that supplements the needs of the community. This facility is part of a mixed residential and retail complex at Saba Road and Buswell Street. Facilities include 2 multipurpose rooms, office space, and a small lounge.

Sea Island Community Centre 604-238-8000 7140 Miller Road, Richmond, BC V7B 1L4

Email: seaisland@richmond.ca richmond.ca/parksrec/centres/seaislandcentre/seaisland.htm

Offers a variety of programs for all ages. Facilities include a community hall and playground. Makes use of nearby tennis courts, the Sea Island School gym, and the facilities of Burkeville Park. A multi-purpose room and community hall are also on site.

South Arm Community Centre 604-238-8060 8880 Williams Road, Richmond, BC V7A 1G6 Email: southarm@richmond.ca www.richmond.ca/southarm

Offers a wide range of facilities and programs for people of all ages. Facilities include a gymnasium, aerobics room, fitness centre, family games room, multipurpose rooms, and halls for rentals. Houses a Community Police Station.

Steveston Community Centre

4111 Moncton Street, Richmond, BC V7E 3A8

604-238-8080

Email: stevestoncc@richmond.ca www.richmond.ca/steveston

Facilities include a gymnasium, multipurpose meeting rooms, three indoor tennis courts, a squash court, a fitness centre, the Japanese Canadian Cultural Centre, a martial arts facility, and a branch of the Richmond Public Library. A wide variety of programs are offered for people of all ages. Also has an active teen group, a seniors group, and a pre-school. The park includes two outdoor tennis courts and a practice wall, a lacrosse box, two softball diamonds, a fitness track, playground, picnic area, and an outdoor pool.

Thompson Community Centre

5151 Granville Avenue, Richmond, BC V7C 1E6

604-238-8422

Email: thompson@richmond.ca www.richmond.ca/parksrec/centres/thompsoncentre/thompson.htm

Facilities include a multi-purpose room, activity room, banquet hall, a gymnasium, a fully equipped fitness room, mezzanine, two kitchens, and outside playgrounds. The park has soccer fields, baseball diamonds, basketball courts, tennis courts with lights, a roller hockey/lacrosse box with lights, and walking paths. A variety of programs are offered for people of all ages.

West Richmond Community Centre 604-238-8400 9180 No. 1 Road, Richmond, BC V7E 6L5 Email: westrich@richmond.ca www.richmond.ca/westrichmond

Connected to Hugh Boyd Secondary School and is located south of Francis Road on No. 1 Road. A wide variety of programs are offered for people of all ages such as childcare programs, special events, fitness programs, youth opportunities, and adult and seniors activities.

City of Richmond – Aquatic Services 604-448-5353 14300 Entertainment Boulevard, Richmond, BC V3W 1K3 Email: aquatics@richmond.ca www.richmond.ca/aquatics

Richmond has two indoor pool facilities operating year round, which offer public swimming, saunas, whirlpools and other services. There are also two outdoor seasonal pools. Call 604-276-4300 for public swim information. Programs and schedules are available on the City of Richmond’s website: www.richmond.ca.

Minoru Centre for Active Living 604-233-6225 7191 Granville Ave, Richmond, BC V6Y 1N9 http://www.richmond.ca/aquatics | www.minorucentre.ca

Include two 25 metre pools and one large leisure pool, a 1m diving board, rock wall, drop slide and double wide slide, two hot tubs, a cold plunge pool, two saunas, a steam room, large fitness centre with cardio equipment, and free weights with many fitness class options. Subsidies are accepted and can be processed through the registration call centre at 604-276-4300 Monday to Friday 8:30am-5:00pm.

South Arm Outdoor Pool 604-238-8035 10100 South Arm Place, Richmond, BC V7A 2E1 www.richmond.ca/parksrec/pools/outdoor.htm

An outdoor family pool with two water slides, a large picnic area, and a wading pool for children. Located east of South Arm Community Centre. Open only during the summer months. Subsidies are accepted and can be processed through the registration call centre at 604-276-4300 Monday to Friday 8:30am-5:00pm.

Steveston Outdoor Pool

4151 Moncton Street, Richmond, BC V7E 3A8 www.richmond.ca/parksrec/pools/outdoor.htm

604-238-8030

Located in Steveston Park next to the Steveston Community Centre, the 25-metre outdoor pool is heated with a 3-metre slide and offers a shallow tot pool for youngsters. Subsidies are accepted and can be processed through the registration call centre at 604-276-4300 Monday to Friday 8:30am-5:00pm.

with interactive play structure and water features, two waterslides, two whirlpools, a steam room, sauna, fitness centre with cardio equipment and free weights, a sports therapy clinic, birthday party/meeting rooms and concession. Subsidies are accepted and can be processed through the registration call centre at 604-2764300 Monday to Friday 8:30am-5:00pm.

City of RichmondAccessibility and Inclusion

604-276-4390 6911 No. 3 Road, Richmond, British Columbia V6Y 2C1 Email: melanie.burner@richmond.ca www.richmond.ca/services/communitysocialdev/accessibility/ Ensure that everyone who lives, works or visits Richmond is able to participate in all aspects of community life. Identify and remove barriers to participation so the built environment, programs, and services of the City are open, accessible and appropriate for everyone; regardless of income or ability. Develops opportunities and support for individuals with disabilities, living on low income, or from ethno-cultural groups.

No Cost or Low Cost Community Meals and Food Programs

604-276-4300

No cost or low-cost community meals and food programs in Richmond can be found at: www.richmond.ca/__shared/ assets/2022noorlowcostcommunitymealsandfoodprograms62706.pdf. Please call the City of Richmond at 604-276-4300 for more details. Pamphlet has been last updated in May 2022.

Recreation Access Card

604-247-4692

For Richmond residents living with a permanent disability that impairs daily living. Card holders receive a 50% discount for drop-in activities at City recreation facilities, some restrictions apply.

Recreation Fee Subsidy Program

604-247-4909 5599 Lynas Lane Richmond, BC V7C 5B2

Email: subsidy@richmond.ca www.richmond.ca/subsidy

Supports Richmond residents of all ages who are experiencing financial hardship to access a wide variety of cultural, sport, and recreational programs offered through the City of Richmond and Community Associations and Societies. Proof of income is required to determine eligibility for the program.

City of Richmond Program Registration Line

604-276-4300

Email: leisure@richmond.ca www.richmond.ca/register Register online, by phone or in person at recreation and cultural facilities where debit, cheque and cash are accepted. To register for programs, a Client and PIN # is required, including a Visa, MasterCard or American Express number with expiry date and the Course Number(s) from the Parks, Recreation and Culture Guide. For a complete listing of courses check the Recreation and Culture Guide link. Also supports Registered Visits, registration for the following week’s Registered Visits start online and through the Call Centre at noon on the Monday one week prior. Contact the Registration Call Centre at 604-276-4300, open from Monday - Friday, 8:30 am - 5:00 pm.

Richmond Public Library

Various Locations

www.yourlibrary.ca

604-231-6413

Watermania

604-448-5353 14300 Entertainment Boulevard, Richmond, BC V6W 1K3 www.richmond.ca/parksrec/pools/watermania.htm

Part of the Riverport Sports and Entertainment Complex located off of Highway 99 via exit 32, Steveston Highway East. Facility features include a 25/50 metre competition pool, 1- and 3-metre spring boards, a 5-metre tower, a wave pool

Borrow books, magazines, movies and audio books or download eBooks, digital magazines, stream movies and music. It’s all free with your library card. Take part in daily family storytimes or explore a wide variety of events and programs for all ages on topics ranging from literacy, health, finance and education to 3D printing and other digital technologies. Most programs are offered in English; some are offered in Mandarin or Cantonese. Enjoy free wireless internet and use of library computers for email, research, job hunting, connecting with others and more. Printing, photocopying, and scanning services are available at all branches.

Cambie Branch

604-273-6462 150 - 11590 Cambie Road, Richmond, BC V6X 3Z5

Steveston Branch 604-231-6424 4111 Moncton Street, Richmond, BC V7E 3A8

Ironwood Branch

8200 - 11688 Steveston Highway, Richmond, BC V7A 1N6

604-231-6468

Brighouse Branch 604-231-6413

100 - 7700 Minoru Gate, Richmond, BC V6Y 1R8

Army, Navy & Air Force Veterans #284 604-277-5444 105 - 11900 No. 1 Road, Richmond, BC V7E 1S9

Email: anafclub284secretary@gmail.com anaf284.ca

A veterans group that provides social activities for its members, sponsors numerous community activities, and raises funds for various charities.

Richmond Art Gallery Association

180 - 7700 Minoru Gate, Richmond, British Columbia V6Y 1R9

604-247-8300

Email: gallery@richmond.ca www.richmondartgallery.org Features Canadian artworks that explore ideas relevant to the world today. Presents an innovative and diverse program of exhibitions, workshops, and lectures, as well as outreach programs that focus on contemporary art and art issues. Free admission.

Artist Talks Art Events and Programs

The Gallery hosts various artist talks, workshops, performances and events both onsite and online throughout the year. Topics vary in relation to each exhibition.

Community Gardens

604-244-7377 Various Locations

Provide a place to enjoy organic gardening, also provides opportunities for city residents to grow food, socialize with other gardeners, share knowledge, and build community. The food grown in each plot belongs to the registered gardeners. They cannot be used or sold for any commercial purposes. There are currently 12 community gardens: Brighouse, Cook, Garratt, Garden City. General Currie, Gilbert Road, King George Park, Paulik Park, Railway, Richmond Secondary (for seniors only), Riverport, and Terra Nova. There is also a commmunity seed library open to members of the community through a membership program. To become a community gardener, register by calling or visiting Urban Bounty. For plot fees and garden locations, visit https://www.urbanbounty.ca/programs/welcome-to-the-community-gardens/locationsand-site-details/

Fung Loy Kok Institute 604-681-6609 of Taoism™ 1-888-TAI-CHI-1

88 East 15th Avenue, Vancouver, BC V5T 2R5

Email: vancouver@taoist.org www.taoist.org A moving meditation that reduces stress and helps you find joy. Physically it will make you energetic, balanced, strong and supple. Taoism teaches that health comes when the body, mind and spirit work together in harmony.

Gateway Theatre

6500 Gilbert Road, Richmond, British Columbia V7C 3V4

604-270-6500

Email: info@gatewaytheatre.com www.gatewaytheatre.com Enriches the quality of life in Richmond and surrounding communities by creating outstanding professional theatre and serving as a dynamic hub for the performing arts, collaboration, and community-building. Gateway is a vital member of the professional theatre scene in the Lower Mainland providing live performances, high-quality performing arts classes accessible to youth ages 6-18 via the Gateway Academy, and venue space for professional and community producers. Gateway Theatre has been adopting a radical new vision in its programming and initiatives, challenging long-held assumptions about theatre and who it serves by cultivating a variety of free, community-driven initiatives in addition to its traditional performances.

Gateway Theatre Artistic Offerings

Email: boxoffice@gatewaytheatre.com

604-270-1812

Engage with diverse audiences and support the work and creative talents of artists from under-represented communities through theatrical activities for families and digital artistic offerings. Hosts a variety of performing arts-related offerings throughout the year. See www.gatewaytheatre.com for details.

Jewish Family Services

201 - 475 East Broadway, Vancouver, BC V5T 1W9

604-257-5151

Email: info@jfsvancouver.ca www.jfsvancouver.ca

Guided by the wisdom and values of our Jewish traditions, JFS delivers a continuum of social services throughout the Lower Mainland to individuals and families, of all ages and stages of life, supporting them to live healthy and productive lives.

Richmond Arts Centre

180 - 7700 Minoru Gate, Richmond, BC V6Y 1R9

604-247-8329

Email: artscentre@richmond.ca www.richmond.ca/artscentre

Located in the Richmond Cultural Centre, the Arts Centre offers a wide range of visual and performing arts classes. Classes are available for almost every age group and ability, from 6 months to adult. Visit website to register for programs online.

Richmond Chinese Community Society 604-270-7222 205 - 8271 Westminster Hwy, Richmond, BC V6X 1A7

Email: info@rccs.ca www.rccs.ca Promotes the spirit of community service amongst those with a Chinese ethnic background. Provides a variety of services and programs to the community such as Tai Chi, English Corner Class, Drama Class, Senior Choir Group, Chinese Brush Painting and Calligraphy, and more. Services are available in Cantonese, Mandarin, and English. Also organizes annual special events such as Chinese New Year Celebrations, Community Dinner, Arts & Cultural Festival, Seniors Health Fair, Seniors Lunch Party, Mid-Autumn Festival, Children Drawing Contest, Annual Fundraising Dinner Gala, and more.

Richmond Community Concert Band

Email: moosie@telus.net www.richmondconcertband.ca Promotes the development and performance of live music at the community level. Rehearses weekly and provides music at civic functions including the Salmon Festival Parade and the Remembrance Day Ceremony, at concerts, various public locations in the City of Richmond, and at seniors centres and residences. New experienced members are welcomed.

Richmond Cultural Centre 604-247-8300 7700 Minoru Gate, Richmond, BC V6Y 1R9 Emal: culturalcentre@richmond.ca www.richmond.ca/culturalcentre Houses the City of Richmond Archives, Richmond Arts Centre, Richmond Art Gallery, Richmond Museum, and the Richmond Media Lab. It is adjacent to the Brighouse branch of the Public Library. Offers free public events such as, concerts and lectures. Rooms are available for rental. Visit the website for a schedule of events.

Richmond Golden Rods and Reels 604-279-5531

Email: jdwells@telus.net www.richmondgoldenrodsandreels.com An active fishing club for seniors who are 40 years of age & older. Club meets on the fourth Tuesday of every month (except December) from 10:00 AM to 12:00 PM for club business at the Japanese Canadian Cultural Centre. The centre is located on the Steveston Community Centre property. Following the meeting, some members go to lunch at a local restaurant. The club also organizes fishing trips, socials and more. For more information, contact Peggy Halliday at 604-940-3967, John Wells 604-279-5531, or Bert Williams at 604-857-0117.

Richmond Museum

7700 Minoru Gate, Richmond, BC V6Y 1R9

604-247-8300

Email: museum@richmond.ca www.richmondmuseum.ca

A place to explore, reflect and discover the many stories of Richmond. The museum features school and public programs, and regularly changing exhibits that highlight diverse themes which reveal Richmond’s past, and look to the future.

Richmond Nature Park Society

604-238-6188

11851 Westminster Highway, Richmond, British Columbia V6X 1B4

Email: nature@richmond.ca www.richmond.ca/naturepark Dedicated to conservation and environmental education at the Richmond Nature Park. Offers programs and events for all ages throughout the year as well as curriculum-related programs for visiting school groups. Volunteer opportunities include conservation projects and involvement with programs and events. The Nature House is open daily from 9:00am to 5:00pm while the park is open from dawn until dusk. Over 86 hectares of park land provide an opportunity for a quiet stroll, or exploration of the bog, a look at wildlife, or a visit to the Nature House. Admission to the Nature House and Nature Park is free. Programs change seasonally.

Royal Canadian LegionRichmond Branch #291

11131 Bridgeport Road, Richmond, BC V6X 1T3

604-278-6423

Email: legion291@shaw.ca www.legion.ca Raises funds for charities in Richmond. Acts as the host branch for the Richmond Poppy Fund, assisting Canadian and Commonwealth veterans and their families in times of need.

Steveston Interurban Tram

4011 Moncton Street, Richmond, BC V7E 3A8

604-238-8081

Email: interurban1220@richmond.cawww.richmond.ca/culture/sites/tram/abouttram.htm

Free entry to the beautiful light filled building housing the newly restored Interurban Tram Car 1220, the largest artefact in the collection of City of Richmond. Offers programs for schools and the public. Check the website for opening hours, upcoming events and free public programs.

Steveston Japanese Canadian Cultural Centre

c/o 4255 Moncton Street, Richmond, BC V7E 3A8

604-238-8080

Dedicated to the Japanese Canadian community who endured injustices during and after World War II. Activities: Displays, demonstrations, presentations and interactive activities on the culture and history of Steveston’s Japanese Canadian community.

Steveston Museum and Post Office

3811 Moncton Street, Richmond, BC V7E 3A7

Email: stevestonmuseum@richmond.ca www.richmond.ca/stevestonmuseum

Located in the heart of Steveston Village, Steveston Museum was the area’s first bank. Discover Steveston’s vibrant Japanese Canadian heritage through its exhibits. Enjoy Town Square Park next to the museum, a tranquil place landscaped with British and Japanese garden elements. Check website for opening hours and updates.

The Seniors Centre at Minoru Centre for Active Living

604-238-8450 7191 Granville Ave, Richmond, BC V6Y 1N9

Email: seniors@richmond.ca minorucentre.ca A fully accessible facility for seniors 55 years and older that offers active, healthy and social lifestyle opportunities. Users of all abilities can participate in a wide range of activities and programs including seasonal registered programs, out trips, special events, wellness clinics and support groups.

Minoru Seniors Cafeteria

604-238-8450

Provides hot meals and snacks at affordable prices. Cafeteria open to all ages. The online menu can be found at www.minorucentre.ca/cafeteria/. See website for daily menus.

SERVICES FOR NEW CANADIANS

Community Mental Wellness

604-273-1791 Association of Canada 604-332-0156 3105-8888 Odlin Crescent, Richmond, BC V6X 3Z8 Email: info@cmwac.ca www.cmwac.ca Supports the recovery and self-reliance of those with mental challenges and aims to reduce the social stigma against mental illness. Provides mental health support services (in Mandarin, Cantonese and English) to people and their families in need. Promotes mental wellness through mental health education workshops, seminars, ongoing group activities, outreach visits, counselling, training for volunteers, Youth Ambassador Group, advocacy, family support groups, festival gatherings, and virtual mental support. Offers referral services and networks with communities closely to raise public awareness of mental illness. Provides free (or by donation) counselling support in English and Mandarin/Cantonese by appointment only for resources for low-income residents.

Immigration and Citizenship Canada 1-888-242-2100 www.cic.gc.ca

Responsible for immigration, settlement, resettlement, citizenship, and refugee programs and services. Screens and approves for admission, immigrants, foreign students, visitors, and temporary workers who help Canada’s social and economic growth as well as protecting and providing a safe haven for refugees. Manages applications for study permit, work permit, citizenship, and permanent resident card. Helps newcomers adapt to Canadian society and become Canadian citizens, manages access to Canada to protect the security and health of Canadians and the integrity of Canadian laws, and helps Canadians and newcomers to participate fully in the economic, political, social and cultural life of the country. Services available in both French and English.

Richmond Multicultural Community Services

210 - 7000 Minoru Blvd., Richmond, BC V6Y 3Z5

604-279-7160

Email: info@rmcs.bc.ca www.rmcs.bc.ca

Provides leadership in helping the community to achieve inter-cultural harmony. Provides services to immigrant and refugee communities in Richmond. Plays an important role in the settlement, education, and integration of immigrants. Strives to welcome newcomers by assisting with their settlement needs such as language development, job search skills, and networking skills within the community. Hosts a range of programs, training sessions, and community events to facilitate and promote multiculturalism, diversity, and inclusiveness in Richmond.

Chai At Chaupal

210-7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

604-279-7160

Third Age Learning at Kwantlen (TALK)

604-599-3077 8771 Lansdowne Road, Richmond, BC V6X 3V8

Email: TALK@kpu.ca www.kpu.ca/talk Provides people over 50 with inexpensive, creative and stimulating educational activities, including non-credit courses, tours, special events, and Philosophers’ Corners, all planned and run by volunteers. Events are held at Richmond, Surrey, Cloverdale and Langley KPU campuses and, new due to the pandemic, also online. Course presenters are drawn from current or retired KPU instructors, other postsecondary institutions, and community members with special expertise.

West Richmond Pitch and Putt Golf Course

604-204-7888 9751 Pendleton Road, Richmond, BC V7E 4M1 www.richmond.ca/parks/parks/golf.htm

A nine-hole course located in Hugh Boyd Community Park operated by the City of Richmond. Open daily from 12:00 - 7:00 pm Monday to Friday, 9:00AM-7:00 on weekends and holidays. Course hours are subject to change in instances of severe weather conditions. To confirm if the golf course is open and for last tee times, call the Club House at 604-204-7888. An adult must accompany children under 12 years old. Club rentals are available. For more information including course fees, please visit the website.

Email: ashok@rmcs.bc.ca

Free program for South Asian seniors to relax, have tea, share ideas and opinions, discuss general topics, and volunteer. Meetings are Mondays from 10:30am to 12:30pm at the India Cultural Centre (8600 No.5 Road) and Wednesdays from 12:00pm to 2:00pm at the Cambie Community Centre Boardroom (12800 Cambie Road).

English Conversation Classes

210-7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: yoshimi@rmcs.bc.ca

604-279-7160

English conversation classes for immigrant men and women led by qualified teachers. Classes are offered weekly on Monday mornings (Intermediate), Tuesday mornings (Beginner), Thursday mornings (Advanced) and Thursday evenings (Intermediate).

Inclusive Community Programs

210-7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: alan@rmcs.bc.ca

604-279-7160

Community Collaboration Table (CIC Local Immigration Partnership Table), Community Engagement Activities, Annual Diversity Dialogue Conference, Diversity Education Series, iamrichmond.ca, Community blog, Diversity Assessment Services. Programs are designed to assist newcomers, employers, youth, and residents to incorporate diversity and inclusion into their workplace or neighbourhood.

Information & Referral ServicesSettlement Service

210-7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: ashok@rmcs.bc.ca

604-279-7165

Offers services to newcomers in 16 different languages. Provides information on housing, settlement, adaptation, transportation, health care, education, and employment. Also provides interpretation and translation and helps newcomers fill out basic forms.

Labour Market Services

210-7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: ashok@rmcs.bc.ca

604-279-7160

Facilitates career planning for newcomer clients and liaises with participating employers and agencies in the BC Community. Provides labour market information, computer access for job search purposes, a weekly updated Job Board, as well as classes, workshops, and one-on-one employment counselling on topics in career planning and job readiness.

Multicultural Seniors Group

210-7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: ashok@rmcs.bc.ca

604-279-7160

Provides an opportunity for seniors to socialize and interact with each other and to receive information in an informal, relaxed, and friendly environment. Meetings are held Wednesday afternoons (South Asian) and Tuesday Afternoons (Mandarin).

Richmond Women’s Resource Centre 604-279-7060

110 - 7000 Minoru Blvd., Richmond, British Columbia V6Y 3Z5

Email: office.rwrc@shawcable.com www.richmondwomenscentre.bc.ca

Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership, for more information please contact us Monday to Thursday 10:00am to 3:00pm. Visit the website or contact the office for updated information on classes.

English Conversation

A program for women with English as a second language. Meets Mondays. Must be a member to participate.

English Writing

Basic English writing program for women. Meets Mondays. Must be a member to participate.

Work Ready Program

A three-month intensive work-readiness program that includes office and computer training, business English conversation and writing, workshops in job search skills, vocational and educational advice, and volunteer and practicum experience. The program teaches skills like English writing, business correspondence, job search, and interview skills.

S.U.C.C.E.S.S. Richmond Service Centre 604-279-7180

220 - 7000 Minoru Boulevard, Richmond, BC V6Y 3Z5

Email: info@success.bc.ca

www.successbc.ca

Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BCs largest social service providers. Proudly serves communities in the Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, Beijing, and Guangzhou China.

BC Settlement and Integration Services 236-668-3474 (BCSIS) 236-668-4953

Email: bcsis@success.bc.ca Provides settlement, immigration and employment information for post-secondary international students, work permit holders, refugee claimants, PNP nominees waiting for PR and naturalized citizens. Services are by appointment and located in 200-8171 Alexandra Road, Richmond. To learn more visit www.successbcsis.com or contact bcsis@success.bc.ca for more information.

Career Mentoring for SUCCESS

604-279-7180

Bridges newcomers to career success by providing information newcomers need in their field of expertise. The program matches participants with local professionals who will provide information, support, and guidance to jumpstart newcomers’ professional career in Canada. Participants expand their Canadian knowledge and resources related to their field of expertise, set a pathway to credential assessment, determine if upgrade of education is needed and learn how to access the hidden job market.

Community Airport Newcomers Network (CANN)

604-270-0077

Email: info@cannyvr.ca www.cannyvr.ca Welcomes newcomers at the Vancouver International Airport and provides resources, information, orientation services , and referrals to settlement and government organizations.

Community Connections - We Live Here and We Volunteer Here

604-279-7180

Introduces newcomers to the community. ISIP Settlement Practitioners help participants choose community and social activities that best suit the participants’ interests and settlement needs. The We Volunteer Here program provides newcomers group volunteering opportunities in the community. Participants meet other volunteers, build social and professional networks, gain Canadian work and volunteer experience, and practice English with friendly and professional staff.

Help Lines –Mandarin, Cantonese & Korean Volunteers provide free and confidential emotional support and referral information to those who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Please call 604-2708222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line. Please call 1-888-721-0596 Ext.3 for the Korean speaking line.

LINC Language Instruction for Newcomers to Canada 604-638-9881 ext. 1 Facilitates the integration of newcomers into Canadian culture and society by providing basic and intermediate level English training for eligible adult newcomers to Canada. LINC is government funded and is free for learners. Permanent residents, convention refugees, protected persons, live-in caregivers, and persons with a letter of confirmation to become a permanent resident from IRCC are eligible for the LINC program.

Immigrant Settlement & Integration Program (ISIP)

604-279-7180

Assists new immigrant and their family learn about Canada’s systems and services. ISIP Richmond assists newcomers settle into their local B.C. communities by offering opportunities to develop English language skills, learn about Canada’s labour market, and to network and develop professional and social networks. Permanent residents, convention refugees, protected persons, live-in caregivers, and persons with a letter of confirmation to become a permanent resident from IRCC are eligible for ISIP’s free services. Services are offered in English, Mandarin, Cantonese, Arabic, Korean, Japanese, and Tagalog.

ISIPOnline.ca

ISIP Online offers free online settlement services on your computer or mobile device. Eligible new immigrant can also access one-to-one information session, webinars, language training and employment courses. Service is ideal for busy job seekers, people with family responsibilities or those living in remote areas of BC. In order to qualify for services, you must be a permanent resident, a convention refugee, a protected person, a live-in caregiver, or you must have received a letter of confirmation to become a PR from IRCC.

Support Groups for Seniors, Women & Mandarin Speakers

236-838-6028

Helps immigrants overcome cultural and language barriers and to develop a spirit of mutual help through regular educational workshops, social activities, field trips and community visits.

Seniors DIRECTORY

VOLUNTEER OPPORTUNITIES

Govolunteer.ca

Various Locations

604-875-9144

Email: info@govolunteer.ca www.govolunteer.ca

Go Volunteer, powered by Vantage Point and partnered with Volunteer Connector, is an online volunteer listing service connecting not-for-profit organizations and engaging volunteers across Richmond and the Lower Mainland.

Richmond Cares, Richmond Gives (RCRG) –

Volunteer Centre

#190 - 7000 Minoru Blvd, Richmond, BC V6Y 3Z5

604-279-7020

Email: info@rcrg.org www.rcrg.org

Helps potential volunteers find suitable and rewarding volunteer opportunities. Offers volunteer management training and consultation services to local non-profit organizations. Promotes volunteerism within the community. The Volunteer Match program provides one-on-one assistance to individuals, so they can find volunteer opportunities that fit their skills, interests, and schedule. Visit rcrg.org and click “Volunteer Now” to view volunteer opportunities.

Richmond Food Bank Society

100 - 5800 Cedarbridge Way, Richmond, BC V6X 2A7

604-271-5609

Email: info@richmondfoodbank.org www.richmondfoodbank.org A dynamic hub that connects people, food, and services essential for the health and well-being of the community. Provides nutritious grocery assistance through the grocery distributions, home delivery service, school meal program, community gardening program, and supplying community partners with food for their programs. They do not solicit door-to-door or by telephone. Visit the website at www. richmondfoodbank.org/ for the most up-to-date information.

Ageless Volunteerism

Seniors and students engage in purposeful volunteer work in a supported environment.

LOW COST GOODS AND SERVICES

The Freecycle Network – Richmond

www.freecycle.org

A grassroots and entirely non-profit movement of people who are giving and receiving items for free in their own communities and neighbourhoods. Encourages reusing and keeping good things out of landfills. Each local group is moderated by a local volunteer. Membership is free. Sign up for membership on the website.

Recycling Council of 604-732-9253 British Columbia 1-800-667-4321 10 - 119 West Pender Street, Vancouver, BC V6B 1S5

Email: rcbc@rcbc.ca www.rcbc.ca An information resource for waste reduction across the province. Call or email for questions on responsible disposal, recycling options, repair events, green bin queries and more!

RCBC Recycling Hotline

604-732-9253

A toll-free service providing information on waste reduction, recycling, disposal, and pollution prevention throughout the province.

Regional Animal Protection Society

201-13340 Smallwood Place, Richmond, BC V6V 1W8

604-285-7724

Email: admin@rapsbc.com www.rapsbc.com

A registered charity and a beloved community asset that has been saving and improving the lives of animals in Richmond. RAPS operates the RAPS Cat Sanctuary, home to hundreds of mostly unadoptable cats who would have been euthanized in other jurisdictions. Also operate the RAPS Adoption Centre, three social enterprise RAPS Thrift Stores, and the community-owned, not-for-profit RAPS Animal Hospital. An animal advocacy and education agency, building knowledge and affinity in British Columbia for the humane treatment of animals. RAPS is proud to be a no-kill organization. Under their care, no animal is ever euthanized due to lack of space, treatable illness, physical defect, age, behavioural or socialization issues.

RAPS Thrift Store

604-244-7529 8260 Granville Avenue, Richmond, BC V6Y 1P3

An animal welfare thrift store run mainly by volunteers, where 100% of the profits go directly into programs that save and improve the lives of animals. In addition to helping animals, the store is a source for people of all income levels to find quality goods at extraordinarily low prices – while helping the environment by recycling and upcycling tons of materials every year.

RAPS Animal Hospital Thrift Store 604-242-1825 9040 Francis Road, Richmond, BC V6Y 1B1

The second RAPS thrift store run mainly by volunteers, where 100% of the profits go towards the care of animals. In addition to helping animals, the store is a source for people of all income levels to find quality goods at extraordinarily low prices – while helping the environment by recycling and upcycling tons of materials every year.

Richmond Cares, Richmond Gives (RCRG) 604-279-7020

#190 - 7000 Minoru Blvd, Richmond, British Columbia V6Y 3Z5

Email: info@rcrg.org www.rcrg.org

Richmond Christmas Fund 604-279-7035

Email: christmasfund@rcrg.org

Provides grocery vouchers to registered low-income Richmond residents. Also provides new toys to low-income families with children aged 11 and under, and gift cards to youth aged 12-17. Donations from the community, both financial and of new, unwrapped gifts, are the basis of this program. Please be advised that due to health reasons, donations of stuffed animals are not accepted.

Richmond Family Place Society - Thrift Store

8660 Ash St, Richmond, BC V6Y 2S3

Email: sara@richmondfamilyplace.ca www.richmondfamilyplace.ca Sells used clothing, footwear, toys, books, and small household items. Provides clothing, free of charge, to families staying at Nova House transition home and to others needing help through our partner agencies. The rest of the community can purchase items at very low prices. Please Note: The store is run by volunteers, closures may happen as well as bonus hours depending on volunteer capacity.

Richmond Poverty Reduction Coalition

(Formerly Richmond Poverty Response Committee) Various Locations Email: info@richmondprc.org www.richmondprc.org A coalition of community volunteers representing the faith community, community organizations, local social services, and members of the public, including those affected by poverty, who work towards alleviating the effects of poverty in the community with research, projects and public education. Meets on the first Thursday of the month September to June from 4:30pm to 6:00pm at Richmond Caring Place (7000 Minoru Boulevard, Richmond).

Richmond Shares

604-279-7061

Email: richmondshares@shawcable.com www.richmondshares.bc.ca

Share items that are no longer needed with low-income Richmond residents and find free furniture, clothing, sporting goods, and more. Donors can post descriptions of items they would like to donate while maintaining their privacy; their contact information is seen only by volunteers at Richmond Shares. Pick-up is then arranged between donor and recipient.

Salvation Army - Richmond Corps

604-277-2424 8280 Gilbert Road, Richmond, BC V7C 3W7 Email: salvationarmyrich@shaw.ca www.salvationarmyrichmond.org An international Christian charitable organization devoted to helping people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.

Community Christmas Dinner

Volunteers and local businesses host a community dinner for the less fortunate in December.

Emergency Food Hampers

Offers food hampers to individuals and families who are in an emergency, homeless, refugees, and low-income circumstances. Open Wednesdays and Fridays from 10 AM - 2 PM.

Emergency Social Services

Helps individuals and families in need with the basics of food and clothing.

Free Eyeglasses

Refers low-income individuals who need glasses to Lenscrafters’ Vision Care program for assistance. Must have an eye exam and a prescription ready. Provided once per individuals.

St. Albans Outreach Ministries

7260 St. Albans Road, Richmond, BC V6Y 2K3

604-278-2770

Email: office@stalbansrichmond.org www.stalbansrichmond.org

Friday Free Lunch

Every Friday @ 11:30am take out lunch in the Labyrinth area on the North Side of the hall.

Richmond House Emergency Shelter

604-276-2490 12040 Horseshoe Way, Richmond, BC V7A 4V5

Email: rhshelter@shaw.ca

Provides short-term, emergency shelter for up to 15 rooms and a capacity of up to 45 individuals. Bed and three daily meals are provided. Maximum stay is 30 days. Open 24 hours, 7 days a week throughout the year.

Weekly Free Community Lunch

A free, nutritious meal is offered to the community every Thursday at 12pm (except during the summer months). The meal is prepared and served by volunteers. All are welcome.

For the most up-to-date information, please call. Lunch may be in hiatus due to pandemic changes.

SOS Children’s Village BC Thrift Store 604-274-8866

3800 Moncton Street, Richmond, BC V3S 4H5

A thrift store located in Steveston. Proceeds support SOS Children’s Village BC, the only Village in Canada, located in Surrey BC. We accept donations of clean, gently used articles for resale, such as clothing, small household goods, books, seasonal decorations, etc. Steveston store hours are from 10 am to 4:30pm, Monday to Sunday. The donation drop-off days are Mondays and Thursdays 10-3pm (subject to change). Volunteer inquiries are welcome and vital to the success of the store.

Weekly Free Community Meal

A safe, friendly, and welcoming place to share a meal with children, youth, and adults on Tuesdays at 5:30pm. Everyone is welcome. Runs mid- September through mid-June. [Note: Take-out only due to COVID-19]

The Richmond Hospital / Healthcare Auxiliary Thrift Shop 604-271-1551 3731 Chatham Street, Richmond, BC V7E 2Z4

Email: auxthriftstore@gmail.com

The Thrift Shop sells donated clothing, household items, toys, books, vintage curio items and much more, at low affordable prices meaning that there is the ability to clothe a family for under $25. Every Sunday there is a 50% off surprise sale on certain items, advertised on Facebook. Facebook: RichmondHospitalThriftShop, Instagram: rhathriftstore

A

Abuse 40, 44

Access Card, Recreation (City of Richmond) 49

Access Pro Bono 45

Accessibility and Inclusion (City of Richmond) ... 49

Accommodation and housing ......................... 28-40

Acute Home Based Treatment Program (Vancouver Coastal Health) 7

Addiction 8, 15, 28

Adult day programs ...................................... 5, 6, 29

Adult Day Program (Richmond Public Health) ... 5, 6 AIDS 28

Al-Anon Alateen Family Group 41

Alcohol and drugs 41

Alcohol and Drug Information & Referral (bc211) . 41

Alcoholics Anonymous 41

Allowance Program 32

Allowance for the Survivor 32

ALS Society of BC .................................... 10, 12, 29

Alzheimer Society of BC....................................... 12

Ambulatory Care Services (Vancouver Coastal Health) 9

Ambulance Service, BC (Ministry of Health) 10, 23

Amyotrophic lateral sclerosis (ALS) ...................... 10

Animals ................................................................. 53

Anne Vogel Opiate Use Treatment Clinic 7-8

Anxiety 8, 12, 42

Anxiety Canada 17

Aquatic Services (City of Richmond) .................... 49

Army, Navy & Air Force Veterans #284 50

Art Gallery, Richmond 50

Arts Centre, Richmond 50

Arthritis Society .................................................... 17

Aspire Richmond (formerly Richmond Society for Community Living) 31

Richmond Handycrew Co-operative 31

Assisted Living 32, 38-39

Assisted Living Registrar ...................................... 39

Asthma ................................................................. 15

Austin Harris Residence (S.U.C.C.E.S.S.) 39

B

Bains, Parm (MP) .................................................. 37

bc211 ............................................................. 41, 47

BC Ambulance Service (Ministry of Health) 23

BC Association of Clinical Counsellors 14

BC Bereavement Helpline 41

BC Cancer Agency ............................................... 14

BC Centre for Elder Advocacy and Support, see Seniors First BC 44

BC Dental Association 14

BC Doctors of Optometry 14

BC Epilepsy Society ........................................ 14-15

BC Housing 39

BC Lung Association 15

BC Lupus Society 15

ºBC Medical Services Plan (MSP) (Ministry of Health) 10

BC Mental Health and Substance Use Services 15

BC Pets and Friends 15

BC Podiatric Medical Association ........................ 15

BC Psychological Association.............................. 15

BC Schizophrenia Society 15 BC Vital Statistics Agency Bereavement 36

Better at Home (Richmond Cares, Richmond Gives) ................................................. 41 Friendly Visiting 44 Light Housekeeping 31 Transportation 37

Better Business Bureau of Mainland BC .............. 47 Block Watch (RCMP) 47

Blood Pressure and Glucose Testing Clinics, Seniors’ (formerly Wellness Clinics, Seniors’) 23, 26

Breast cancer, see Cancer ....................... 14, 16, 26 Breast examination (screening mammography) ... 10 Bus Pass Program 32

C

Cambie Community Centre 48 Canada Pension Plan (CPP) ................................. 32 Canada Revenue Agency 32 Canadian Cancer Society 16 Canadian Celiac Association, Vancouver Chapter Canadian Guide Dogs for the Blind (CGDB) ........ 16 Canadian Hemochromatosis Society ................... 16

Canadian Liver Foundation 16 Canadian Red Cross 18, 29 Health Equipment Loan Program 18, 29 Cancer ...................................................... 14, 16, 26

Caregivers 41 Care facilities and homes 6, 38 Case management 6

Cerebral Palsy Association of BC 18 Chimo Community Services .................... 7-8, 40, 45 Counselling 7-8 Crisis Line 8 Neighbourhood Pro Bono Law Clinics 45 Nova House ..................................................... 40

Outreach and Advocacy Services ....................... 40 Chinese Help Lines (S.U.C.C.E.S.S.) 40

Christmas Fund, Richmond 53

Chronic Disease Self-Management Program 27

Chronic fatigue syndrome ................................... 23

City Centre Community Centre – Lang Centre 48

City of Richmond 35, 48-50

Accessibility and Inclusion 49

Aquatic Services 49

Committees ..................................................... 35 Community Centres 48-49 Community Gardens 50

Mayor’s Office 35

Program Registration Line ............................... 49 Public Libraries ........................................... 49-50

Richmond Opportunities for Affordable Recreation, see Low Cost, No Cost 49

CNIB (Canadian National Institute for the Blind) 19

Cocaine Anonymous 41

Co-dependents Anonymous (CoDA) .................... 42

College of Chiropractors of BC ............................ 20

College of Dental Surgeons of BC 20 College of Massage Therapists of BC 20 College of Naturopathic Physicians of BC 20 College of Physicians and Surgeons of BC.......... 20 College of Psychologists of BC ............................ 20

Community centres 48-49

Community Legal Assistance Society (CLAS) 45

Community Leisure Transportation (The Seniors Centre at Minoru Centre for Active Living) 23, 31, 38, 51

Community meals 30, 49 Community Mental Wellness Association of Canada

........................................................... 20, 51

Compassionate Care Benefits (Service Canada) . 34 Computer access 52

Co-operative Housing Federation of BC 39 Counselling and support services 7, 12, 24, 40

Courtyard Gardens Senior Residence ................. 38, Crisis........................................................... 8, 15, 40

Crisis Line (Chimo) 8, Crohn’s and Colitis Canada 20, Cultural Centre, Richmond 50

D

Dementia 12 Dementia Helpline (Alzheimer Society of BC) 12

Dental/denture clinics 28

Dentists

.......................................................... 14, 20

Depression, counselling for .................. 8, 40, 42, 44

Diabetes 9, 22 Diabetes Canada 21

Dietitian services 9, 22

Disability Alliance BC ........................................... 32

Disability, Richmond Centre for 42 Disabled persons 32-33, 42

Accessibility and Inclusion (City of Richmond) 49

Disability Alliance BC ...................................... 32

BC Housing ..................................................... 39

Bus Pass Program 32, 36

Canadian Guide Dogs for the Blind (CGDB) 16

CNIB (Canadian National Institute for the Blind)

......................................................... 16

Community Leisure Transportation (The Seniors Centre at Minoru Centre for Active Living) 23

Disability Discount (ICBC) 37

Employment Program for Persons with Disabilities (Ministry of Social Development) ..................... 35

Fuel Tax Refund Program for Persons with Disabilities (Ministry of Finance) 35

HandyDART and HandyCard (TransLink) 38

Home support

............................................. 6, 29

Parking Permit Program for People with ... 38, 43

Disabilities (Richmond Centre for Disability) 42-43

Peer Support (Richmond Centre for Disability) 43

Richmond Centre for Disability........................ 43

Taxi Saver (TransLink) ...................................... 38

Doctors (Vancouver Coastal Health) 6 Drugs and alcohol 8, 41

E

Emergency alert systems ..................................... 31

Emotions Anonymous 42

Employment and Income Assistance Centre, Richmond 34, 35

Employment Insurance (EI) (Service Canada) 34, 46 English language learning 48, 51 Epilepsy 14-15

Equipment, medical 12, 18, 24, 29

Extended care 38-39

Eyeglasses ........................................................... 54

F

Falls Prevention Program, Seniors 5

Family Caregivers British Columbia 41

Family Information Line (Military Family Services Program) 42

Federal government 37, 42

Fee Subsidy, Recreation (City of Richmond –Diversity Services) ............................................... 49

Fibromyalgia ......................................................... 23

Financial Assistance for Seniors, Government Programs 24, 32, 34

Financial and tax services 32, 34-35

FIND Services and Resources Directory (HealthLinkBC) 22

Fire - Rescue, Richmond 36 Fitness Centre, Minoru 49

Food 6, 22, 30, 49, 53

Food Bank, Richmond ................................... 30, 53

Fraserview Retirement Community Ltd. 6, 38

Fuel Tax Refund Program for Persons with Disabilities (Ministry of Finance) 35, 37

Fung Loy Kok Institute of Taoism™ .................... 50

G

Gambling 41-42

Gambling Support Line BC 42

Garratt Wellness Centre ............................. 5, 22, 50

Gateway Theatre .................................................. 50

Gilmore Park United Church 30 Community Meal 30

Glasses 54

Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit (Canada Revenue Agency) ..... 32

Government listings 35-37

Government of Canada – Information 37, 47

Go Volunteer 53

Grace Seniors Home, Richmond.......................... 39

Greater Vancouver Community Services Society 29

Greene, Kelly (MLA) 37 Grief Recovery Society, Lower Mainland 41 Grief support programs ................................... 41-42 Grocery shopping services............................... 6, 39 Guaranteed Income Supplement (GIS) 34, 37 Guide Dogs for the Blind, Canadian 16

H

Hamilton Community Centre ................................ 48 HandyCard (TransLink) 38 Handycrew Co-operative (Aspire Richmond) 31 HandyDART (TransLink) 38 Health & Home Care Society of BC ..................... 22 Health Department (Richmond Public Health) 5-6 Health Equipment Loan Program (Canadian Red Cross) 18, 29 Health insurance 10, 23, 34 Health organizations ........................................ 10-12 HealthLinkBC 22 HealthLinkBC Files 22

Health services (Vancouver Coastal Health –Richmond Community/Public Health) ................. 5-8 Hearing Aid Loaner Program, Lend an Ear (Western Institute for the Deaf and Hard of Hearing) 28-29 Hearing Clinic (The Seniors Centre at Minoru Centre for Active Living) 23

Hearing impairment ................................... 23, 28-29 Heart and Stroke Foundation of Canada 22-23 Heart of Richmond AIDS Society, The 28 Help Lines, Cantonese and Mandarin (S.U.C.C.E.S.S.) 40, 52

Help at home ................................................... 29-30 Hemochromatosis 16 HIV 9, 28

Home Adaptations for Independence (HAFI) (BC Housing) ............................................................... 39

Home health (Vancouver Coastal Health) ...... 6-8, 32 Home repairs 31-32

Home security checks (RCMP – Block Watch) 47 Home support 6, 29-31 Hospice ................................................................ 41 Hospital 5, 7-8, 9-10 Housing and accommodation 38-39

I

Immigration and Citizenship Canada .............. 51-52

Immigrants................................................ 40, 48, 51

Immunization Clinic, Richmond 5 Indigenous Services 23 Income tax clinics 35-36

Information services

........................................ 47-48

Information & Referral Services, Richmond Cares, Richmond Gives (Seniors Community Connections) 31, 35, 48

Information, Government of Canada 27 Insurance, health ...................................... 10, 23, 34

Insurance Corporation of British Columbia (ICBC) 37-38

Intermediate care.................................................. 51

Interpretation services .......................... 5, 22, 28, 52

For health 5 For immigrants 52 For sign language 28

J

Jackson Lam Adult Day Centre (S.U.C.C.E.S.S.) 29

Japanese Community Volunteers Association (Tonari Gumi) ............................................ 30, 42, 47

Jewish Family Services 48, 50

K

Kidney Foundation of Canada 23

Kidney Connect (Peer Support Program) ........ 23

Kehila Society of Richmond 30, 42

Kosher Meal Delivery 30, 42

L

Law Students’ Legal Advice Society .................... 41

Lawyer Referral Service (Access Pro Bono) 45

Legal services 45-46, 47

Leisure activities 23-24, 35-38, 48-49

LGBTQ+ services ................................................. 45

Library, Richmond Public ................................ 49-50

Lifeline (formerly Philips Lifeline) 31

Lions Manor, Richmond 38

Low cost goods and services 49, 53-54

Lower Mainland Grief Recovery Society .............. 41 Lung Association, BC ........................................... 15 Lupus 15

M

Mammograms ................................................ 10, 26

Massage ............................................................... 20

Meals 22, 29-31, 42, 49-51

Meals on Wheels 22, 29

MedicAlert Foundation Canada 23, 31 Medical equipment and supplies .................... 29-30

Medical Services Plan (MSP) (Ministry of Health) 10, 23, 34

MEFM (Myalgic Encephalomyelitis and Fibromyalgia Society of BC) 23

Members of Parliament (MPs) .............................. 37

Members of the Legislative Assembly (MLAs) 36

Mental health 5, 7-9, 15-16, 18

Mental Health Support Line, BC (HeretoHelp) 7

Vancouver Coastal Health – Richmond – Mental Health and Substance Use............................. 5-9

Miao, Wilson (MP) 37

Military Family Services Program – Family Information Line 42

Ministry of Finance ............................................... 35 Ministry of Health 10

Ministry of Social Development 35

Ministry of Tourism, Arts & Culture 36

Minoru Centre for Active Living ........ 23, 26, 31, 28, 49, 51

MLAs, see Members of Legislative Assembly 37

Mood Disorders Association of BC (MDABC) 24 MPs, see Members of Parliament 36-37

MSP, see Medical Services Plan (Ministry of Health).................................... 10, 23, 34

Multicultural Community Services, Richmond 35, 48, 51-52

Multicultural Seniors Society, Richmond 52

Multicultural Helping House Society .................... 24 Senior Program ............................................... 24

Multiple Sclerosis Society of Canada 23 Support Groups 20, 23 Municipal government 35-36

Muscular Dystrophy Canada ................................ 24 Museum, Richmond 50

Myalgic encephalomyelitis 23 MyLawBC (Legal Services Society) 46

N

National Association of Federal Retirees, Vancouver Branch 42

Nar-Anon Family Groups 41 Narcotics Anonymous 41 Nature Park Society, Richmond ........................... 50 Needle Exchange, Richmond 8 Neglect 5 Neighbourhood Pro Bono Law Clinics (Chimo) 45 Neuromuscular disorders (muscular dystrophy)... 24 New Canadians ............................................... 51-52

Nidus Personal Planning Resource Centre and Registry 47 Nutrition (dietitian) 22

O

Old Age Security (OAS) 34

Opiate Use Treatment Clinic, Anne Vogel 7, 8 Optometry, BC Doctors of 14 Ostomy ................................................................. 28

P

Palliative care services 9

Parking Permit Program for People with Disabilities (Richmond Centre for Disability) .................... 38, 43

Parkinson Society BC (PSBC) 26

Passport Office, Richmond 37

Pathways Clubhouse Society of Richmond 8, 26 Peer counsellors 44

Pension Plan, Canada (CPP) .......................... 32, 34

Peoples’ Law School, the 46 Personal safety and communication 31 Pets (BC Pets and Friends) 15

PharmaCare (Ministry of Health) .............. 10, 23, 34

Philips Lifeline, see Lifeline................................... 31 Physicians 6, 19, 20

Pinegrove Place 6, 38 Podiatric Medical Association, BC 15 Police .................................................................... 47 Pools 49

Problem Gambling Prevention and Counselling Services 41-42, 47

Property Tax Deferment Program ......................... 34 Prostate Cancer Foundation BC .......................... 26 Prostate Cancer Networking Group, Richmond Chinese 26 Provincial government 36-37 Psychologists ................................................. 15, 20

Public Guardian and Trustee of BC ...................... 47 Pulmonary Rehabilitation Program (Richmond Public Health) 5

Q

QuitNow services ................................................. 15 QMUNITY 45

R

ReAct Adult Protection Program (Vancouver Coastal Health – Richmond Community/Public Health) ...... 5 Recreation 48-49 Recreation Access Card (City of Richmond –Accessibility and Inclusion) 49 Recreation Fee Subsidy (City of Richmond –Accessibility and Inclusion) 49 Recycling Council of British Columbia 53 Red Cross, Canadian 18 Health Equipment Loan Program ......................... 18 Rent subsidy, (SAFER).......................................... 34 Repairs, home or appliance 31

Representation agreements 44, 47 Residential care 6, 38-39 Residential Tenancy Office .............................. 39-40 Respite ....................................................... 6, 22, 29

Richmond Animal Protection Society Thrift Store 53 Richmond Art Gallery 50 Richmond Arts Centre .......................................... 50

Richmond Cares, Richmond Gives 31-32, 35, 41, 48, 53

Better At Home, Richmond 31-32 Information & Referral Services ...................... 35 Richmond Christmas Fund.............................. 53

Richmond Family & Friend Caregiver Hub 41 Seniors Information & Referral (Seniors Community Connections) 35, 48

Volunteer Centre .............................................. 53

Volunteer Shopping Program ...................... 6, 32 Richmond Centre for Disability (RCD) 42-43 Richmond Chinese Community Society 50 Richmond Christmas Fund 53 Richmond, City of ...................................... 35, 48-50 Richmond Community Concert Band 50 Richmond Cultural Centre 50

Richmond Employment and Assistance Centre (Ministry of Social Development) 35

Richmond Family Place Thrift Store ..................... 53

Richmond Food Bank 53

Richmond Golden Rods and Reels 50

Richmond Grace Seniors Home 39

Richmond Handycrew Co-operative (Aspire Richmond) ............................................................ 31

Richmond Health Department (Richmond Public Health) 5-6

Screening Mammography Program of BC 10 Richmond Hospital Healthcare

Auxiliary Thrift Shop ............................................. 54

Richmond Immunization Clinic 5

Richmond Kinsmen Adult Day Centre 6 Richmond Lions Manor 38

Richmond Mental Health Consumer and Friends Society 8, 43

Richmond Multicultural Community Services Chai at Chaupal 51

English Conversation Classes .............................

Inclusive Community Programs .......................... Income Tax Clinic 35 Information & Referral Services – Settlement Services 52 Labour Market Services .................................. 52

Multicultural Seniors Group .................................. 52

Richmond Multicultural Seniors Society 52

Richmond Museum 50

Richmond Nature Park Society 50

Richmond Needle Exchange .................................. 8

Richmond Passport Office 37

Richmond Poverty Reduction Coalition (formerly Richmond Poverty Response Committee) 53

Richmond Program Registration Line .................. 49

Richmond Public Health ......................................... 5 Falls Prevention Program 5

Richmond Public Library 49-50

Richmond Senior Peer Counselling (Richmond Cares, Richmond Gives)

.................................................. 44

Richmond Seniors Advisory Committee (RSAC) .. 35 Richmond Shares 53

Richmond Stroke Recovery Centre, see Richmond Stroke Recovery Chinese Program 27

Richmond Stroke Recovery Chinese Program ..... 27

Richmond Women’s Resource Centre

Association 44

Computer Training 44

English Conversation and Writing ................... 44

Peer Support and Information & Referral ........ 44

Rosewood Manor 39

Rotary Hospice House (Salvation Army) 41

Royal Canadian Legion - Branch #291 51

Royal Canadian Mounted Police (RCMP)............. 47

S

S.U.C.C.E.S.S. 29, 39, 40, 52

Austin Harris Residence 39

Community Airport Newcomers Network (CANN) 52

Community Services ....................................... 40

Help Lines – Mandarin & Cantonese 40 Immigrant Settlement and Integration Programs 52

Jackson Lam Adult Day Centre ...........................

Language Instruction for Newcomers to Canada (LINC) 29

Seniors’ and Women’s Services 40

Storeys Affordable Housing 39

SAFER - Shelter Aid for Elderly Renters (BC Housing) ........................................................ 34

SAIL - Seniors Abuse and Information Line (BC Centre for Elder Advocacy and Support) 44

Salvation Army 30, 40, 41, 53

Community Christmas Dinner ......................... 53

Emergency Social Services 54 Free Eyeglasses 54

Rotary Hospice House 41 Richmond House Emergency Shelter ............. 54 Weekly Free Community Lunch....................... 30

Schizophrenia Society, BC 15

Scleroderma Association of BC 27

Screening Mammography Program of BC (Vancouver Coastal Health) ..................................................... 10

Sea Island Community Centre.............................. 48

Self-Management Programs 27 Better Choice, Better Health 27 Health Coach Program 27

Tools Kits for Active Living ............................. 27

Self-management programs, In-Person and Virtual 27

Seniors Centre at Minoru Centre for Active Living, The........................................................................ 23

Senior Citizens’ Repair Service ............................ 31

Seniors First BC 44

Seniors Abuse and Information Line (SAIL) (Seniors First BC) 44

Seniors Community Connections (RCRG Seniors Information & Referral Services) ............... 31, 35, 48

Seniors Falls Prevention Program 5

Seniors’ Housing Society, Steveston 284 39

Seniors Information & Referral 31, 35, 48, 52

Seniors Services Society ...................................... 48 Housing Services 39 Information and Referral 39

Senior’s Supplement (Financial Assistance for Seniors) ........................................................... 34

Service BC............................................................ 37

Service Canada Centre (Richmond) 34

Services for new Canadians 51-52

Settlement services 52

Shelter Aid for Elderly Renters –

SAFER (BC Housing) ...................................... 34, 39

Shopping services 37

Singh, Aman (MLA) 36

Smoking, quit 6, 15

Social groups 50-51, 52

Army, Navy & Air Force Veterans #284 50

Richmond Golden Rods and Reels ................. 50

Richmond Multicultural Seniors Group 52

Royal Canadian Legion Branch #291 51 Social Planning and Research Council BC 37

SOS Children’s Village BC Thrift Store ................. 54

South Arm Community Centre .................. 26, 48-49

South Arm Outdoor Pool 49

St. Alban’s Outreach Ministries 30, 54

Weekly Free Community Meal 30, 54

St. John Ambulance ............................................. 31

Steveston Community Centre .............................. 49

Steveston Japanese Canadian Cultural Centre 26, 51

Steveston Interurban Tram 51

Steveston Museum and Post Office (formerly Steveston Museum and Visitor’s Centre) 51

Steveston Outdoor Pool 49 Steveston 284 Seniors’ Housing Society 39 Stroke ........................................................ 22-23, 27

Subsidized housing .............................................. 39 Substance Use (Vancouver Coastal Health –Richmond) 7

Suicide intervention and counselling 7, 15, 40 Suicide support groups ........................................ 40 Support groups for Alzheimer’s ........................... 12 Surgeons 20

T

TAP BC - Travel Assistance Program (Ministry of Health) .................................................................. 23

Tax and financial services 32, 34-35 Taxi Saver (TransLink) 28 Tenants’ Resource and Advisory Centre (TRAC) 40 The Freecycle Network – Richmond ................... 52 The Heart of Richmond AIDS Society 28 The People’s Law School 46

Theatre, Richmond Gateway 50 Third Age Learning at Kwantlen (TALK) 51 Thompson Community Centre ............................. 49

Thrift stores 53, 54

Tobacco Reduction Program (Richmond Public Health) 6

Translation services .............................................. 52

For health .......................................................... 5

TransLink 38 HandyCard 38 HandyDart 38

Lost & Found ................................................... 38

Taxi Saver 38

Transit Information 38

Transportation services 38

Travel Assistance Program – TAP BC (Ministry of Health)................................................ 10

Travel Clinic (Vancouver Coastal Health) 6 Trustee, Public Guardian and Estate and Personal Trust Services 47

Services to Adults 47

Turning Point Recovery Society 28

U

UBC Faculty of Dentistry – Dental Clinic 28 United Ostomy Association of Canada 28

V

Vancouver Coastal Health 5, 6-7 Home Health 5 Doctors 7

Long Term Care Facilities 6, 32-34

Mental Health and Substance Use ................. 7-8 Richmond Hospital 7, 8

Vancouver Coastal Health – Richmond 5

Community/Public Health (formerly Vancouver Coastal Health – Richmond) ............................... 5, 6

Vancouver Community College – Dental Clinic .... 28

Veterans’ services 23, 37, 50

Veterans Affairs Canada 37

VictimLINK (bc211) 40 Victim services ............................................... 40, 44

Visual impairment services 16, 20, 28 Support groups 20

Vital Statistics Agency, BC 36 Volunteer assistance 31-32

Volunteer Cancer Drivers Society ......................... 28

Volunteer Centre, Richmond Cares, Richmond Gives 53 Volunteer opportunities 53

W

Wat, Teresa (MLA) 36 Watermania 49 Wavefront Centre for Communication Accessibility.......................................................... 28

West Richmond Community Centre ..................... 49 West Richmond Pitch and Putt Golf Course 51 Women’s Resource Centre Association, Richmond 44, 48

Y

Yao, Henry (MLA) 36