56|Retail News|July / August 2021|www.retailnews.ie
Security: Communications
Sigma Wireless: your communications partner Sigma Wireless communications systems can help you to elevate the customer experience, gain customer loyalty and increase security, all at the same time.
AS restrictions are lifted and more people return to their everyday lives, we must look at ways that we can maintain social distancing, keep our staff safe and still improve the customer experience. Unfortunately this ‘new normal’ may continue for many more months and we need to find ways of maintaining clear communications, while keeping a safe distance apart. Whether you work in a small store, a large office complex or a distribution warehouse, two-way radio can provide instant communication across your whole facility. Two-way radios can also assist in making workers more efficient through automated
dispatching via work tickets and locationbased tracking systems. Two-Way Radio is a technology that allows individuals to keep in contact with each other using radio signals. Each user is given a radio handset which sends and receives audio and data sent over these. A two-way radio system can be as simple as two radios connecting directly to each other, or as complex as an encrypted network that covers an entire organisation.
Effective communications in retail In addition to the issues faced with social distancing, we also need to bring the customers back instore and avoid just being a showroom for online shoppers. To achieve this, retailers are tasked with raising the bar in customer service. Addressing this challenge lies in how effective your teams are at communicating and working together to ensure a smooth transition of browser to Using effective communications technology allows buyer. retailers to respond to customers quickly. Whether it’s a
question about a product or a request for a different size, shoppers expect assistants to be able to provide accurate answers and attentive service. Instant communication solutions ensure retailers can respond to customers quickly, create cohesive teams, check inventories instantly and accelerate re-stocking with seamless connectivity. Combining the benefits of technology with strong personal interaction inspires customer loyalty. Safety and security Having an effective communications solution allows you to strengthen security throughout your retail locations and distribution warehouses, keeping your customers and employees safe, and allowing them to react swiftly when situations arise. From two-way radio solutions to CCTV and body-worn video cameras, there are many suitable options available to you today. The Mototrbo Ion and SL2600 radios are part of Motorola’s extensive portfolio and are the perfect choice for your fastmoving retail environment. Differentiate service, exceed expectations The communication needs across retail establishments can differ significantly, Sigma Wireless offer tailored solutions designed to increase staff capabilities based on these needs on the ground. Sigma Wireless have been providing safe secure communications in Ireland for 30 years. As a Motorola Platinum partner, they can design the perfect communications solutions to suit your operational needs. The Mototrbo Ion and SL2600 radios are part of Motorola’s extensive portfolio and are the perfect choice for your fast-moving retail environment. Their integrated portfolio ensures your employees, from stock room to shop floor, check-out to management, can respond rapidly and work productively wherever they go. With durable radios, noise-reducing accessories and flexible systems, you’ll equip your team with the technology that is right for each user. For more information, see www.sigmawireless.com.