Welcome
September marks the beginning of a new school year and for many entrepreneurs, it’s a time to re-focus and take on the final quarter of the year with fresh energy. I know, from talking to many of you, that 2025 has been especially tough and I expect you’ll be approaching the new term hoping for improved trading conditions and a favourable budget from Rachel Reeves. Whilst I can’t promise any of this, I can offer you the collective wisdom of over 350 seasoned entrepreneurs, many having previously survived tough economic cycles. As we say at the Forum, “take time to meet the people you didn’t know you need to meet”. Our autumn programme focuses on opportunity with practical AI workshops and round tables to discuss growth through acquisition
and international expansion.
This edition of our magazine showcases entrepreneurs who are smashing through barriers and making a real impact in their industries and communities.
Victoria Lynch is an inspirational Teesside entrepreneur who’s grown her premium hair business into a £24 million turnover global player. Her mission? World domination and she’s on track, despite the erratic Trump tariffs frustrating her US ambitions. Her story started with a Prince’s Trust grant (now the King’s Trust) and has gone full circle – she’s now an ambassador supporting the next generation of female entrepreneurs. This year, she gained investment from Richard Harpin funded Growth Partners to fuel her international expansion. Andrew Greenwell was part of our 2023 Scale Up Leaders’ Academy cohort and at the time he mentioned he was fundraising for St Oswald's Hospice by doing an indoor based cycling challenge. He didn’t cycle or run at the time – he was busy scaling his business, National Building & Maintenance Solutions (NBMS). This year he got in touch to let me know he’s doing nine mega events over six months to raise even more money.
This is a character-building test of endurance, none more so than the
Castle 2 Castle, a 100+ mile run from Bamburgh Castle to Edinburgh Castle through torrential storms which took him 29 gruelling hours to complete. Keep going Andy, just the Great North Run this week to go. #legend.
Mark Squires, whose family built Benfield Motor Group which they sold to Lookers, has invested some of their family wealth into developing a youth centre in Byker. It’s open now in a converted church and is a fabulous facility for the community. Well done for getting this project to open its doors.
Pete Mallon is celebrating ten years of North East Times and talks candidly about how they survived the COVID pandemic, emerging to acquire Bdaily and take the business into a new era.
Plus we showcase the Entrepreneurial Awards finalists –seventeen outstanding entrepreneurs embody what it takes to run a successful company. Winners will be revealed at our gala dinner on 18th September – a few tickets are still available.
Elaine Stroud Chief Executive
proud to be partnered with
The Entrepreneurs’ Forum is a membership organisation created specifically for entrepreneurs in the North East whose businesses generate an annual turnover of at least £250,000. Membership is personal, focusing on the founder or owner rather than just the company – because we understand that being an entrepreneur is more than a job, it’s a way of life that only other entrepreneurs can truly understand. At the Forum, you'll connect with like-minded peers, potential collaborators, and experienced mentors who can provide valuable advice, encouragement, and inspiration throughout your entrepreneurial journey.
To find out more about who we are, what we do and how to join visit our website or scan the QR code.
Editorial
Stacey Crowther stacey@entrepreneursforum.net
Amy Mason amy@entrepreneursforum.net
Nicole Wood nicole@allies-group.com
Simon Rushworth simon@allies-group.com
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To amend your mailing address, or to add/remove yourself email info@entrepreneursforum.net
Dates for your diary
From inspiring gatherings to thought-provoking discussions, mark your calendars because we’ve got an exciting programme of events designed to spark fresh ideas, foster meaningful connections and help you rekindle your passion for business.
Our events are only open to Forum members and while we've listed a selection of the 70+ events we'll host this year below, for our complete calendar, and to register, please visit our website – entrepreneursforum.net/events
Entrepreneurial Awards
Hilton Newcastle Gateshead and PILGRIM
Thursday 18th September, 6pm - Late
Get ready to raise your glass to the entrepreneurs who are rewriting the rules – the trailblazers, pioneers and innovators of the North East. Our annual awards are an evening packed with celebration, leaving you with memories as unforgettable as the region’s entrepreneurial spirit itself! And this year, the party doesn’t stop there… the celebrations continue at PILGRIM, as they open their famous doors for our official after-party. From 10.30pm ‘til late, winners, nominees, sponsors and guests will take to the dancefloor for cocktails, award toasts, staff drinks or client hospitality, all soundtracked by top DJs.
Workshop: Radical Candor UMi, Durham
Tuesday 30th September, 9.30am - 12.30pm
In this hands-on two-hour workshop, leadership expert Kirstie Garrett will help you master Radical Candor – a proven approach that transforms feedback into a powerful tool for building trust, improving performance and driving growth.
Round Table: Growth Through Acquisition
Ward Hadaway, Newcastle and Stockton
Wednesday 1st October, 9.30am - 11.30am Thursday 2nd October, 9.30am - 11.30am
Looking to grow your business through strategic acquisitions but not sure where to begin? Curious about how to pinpoint and assess suitable acquisition opportunities? Join us and gain the tools and insights needed to successfully acquire and integrate other businesses.
Focus Dinner: Chris March 21, Newcastle
Thursday 2nd October, 6pm - 10pm
The rare combination of visionary and grafter, Chris’ journey is a powerful example of reinvention, resilience and relentless ambition. Join us as he reflects on his remarkable path, shares the lessons he’s learned along the way, and gives us a glimpse into what’s next for the ever-changing world of media.
Autumn Conference
Hilton Newcastle Gateshead
Wednesday 12th November, 8am - 3pm
Get ready for the highlight of our autumn events calendar. Step away from the day-to-day of your business and join 250 business leaders for the North East’s largest gathering of entrepreneurs – for entrepreneurs.
Why not also join us the evening prior (Tuesday 11th November) at 21, Newcastle, for a relaxed three-course meal, with our headline speakers. You will get early access to their stories, candid insights and honest reflections you won’t hear from the stage.
Focus Dinner: Tania Cooper MBE
The Impeccable Pig, Sedgefield
Thursday 20th November, 6pm - 10pm
A true force in manufacturing and leadership, Tania Cooper’s journey with Steel Benders is a testament to determination, innovation and bold decisionmaking. Join us for an intimate focus dinner as Tania shares the highs and lows of building a business in a traditionally male-dominated industry.
On-site Visit: Barbour
Thursday 27th November, 9.30am - 12noon
Barbour, South Shields
After a presentation on Barbour's history from Deputy Group Managing Director Paul Wilkinson, you’ll experience a grand tour of the factory floor and customer services department. Followed by the chance to shop for Christmas gifts (or a treat for yourself) in the outlet store.
Social Events: Christmas Lunches
Thursday 4th December, 12.30pm - 2.30pm
The Broad Chare, Newcastle
Thursday 11th December, 12.30pm - 2.30pm
The Impeccable Pig, Sedgefield
Celebrate the festive season in style at one or both of our Christmas lunches – these entrepreneur-only events are filled with festive cheer, fine dining and brilliant conversation!
Events explained
Our year-round events calendar is designed to inspire, connect and support entrepreneurs navigating the opportunities and challenges of running a business. Below you’ll find a description of the type of events we offer, along with what to expect from each one.
Marking the launch of our annual events calendar, our Chair is joined by an inspiring and leading entrepreneur or business figure to host our Chairman’s Dinner
£99+VAT (for entrepreneurial members and lead partners)
As the North East’s largest gatherings of entrepreneurs, our annual conferences bring top-class speakers to the region from some of the most successful and innovative organisations in the world.
From £150+VAT per person (for all categories of members and partners)
Our annual Entrepreneurial Awards acknowledge the achievements of the region’s most talented and successful entrepreneurs in an evening of celebration and fun.
From £120+VAT per person or £1200+VAT for a table seating ten (open to all in the North East business community)
Our entrepreneur-only focus dinners give you the opportunity to hear stories from trailblazing entrepreneurs that you won’t hear anywhere else. Connect with like-minded entrepreneurs over great food and unfiltered, honest conversations.
£90+VAT (for entrepreneurial members only)
Every quarter, we host a new member online meet and greet session. There is no agenda, just a chance to get to know each other and the Forum team a little better.
FREE (for entrepreneurial members only)
On-site visits are full of helpful ideas to implement in your own business, giving you an exclusive behind-the-scenes tour of some of our region’s most creative and innovative organisations.
FREE (for entrepreneurial members and lead corporate partners only)
Our round tables provide a confidential space for candid discussions, where newer business owners connect with experienced entrepreneurs to share insights, tackle challenges and gain valuable knowledge.
FREE (for entrepreneurial members and lead corporate partners only)
If you’re looking to recharge your batteries, our social events are fun-filled ways to build authentic friendships – whether it’s over lunch, at a sporting event or an evening out.
Costs may occur (for entrepreneurial members only)
Looking for insights and inspiration? Our spotlight events offer opportunities to hear real, lived experiences of scaling, surviving and sustaining the business journey from fellow entrepreneurs.
FREE (for all categories of members and partners)
Expert-led workshops combine thoughtprovoking talks and interactive sessions to help you and your senior leadership team learn the skills and insights needed to move your business forward.
FREE (for all categories of members and partners)
Want to attend one of our events but not yet a member? Head to our website to find out more or scan the QR code to explore the different options available.
Membership starts from as little as £52+VAT per month. We’d love to welcome and introduce you to the largest community of entrepreneurs in the North East.
Meet our new members
Here we shine a spotlight on the entrepreneurs who have joined our membership lately, we’re so excited to have you as part of our community.
James Hanson Layers Studio
Tell us about yourself I’m a designer that started Layers Studio back in 2016, 10 years ago in January. I’m originally from Consett and I am really passionate about the region, promoting the talent here, the people and the places – I think it’s a great place to live and work. I’ll be 40 next year – I hear that’s old, but I don’t feel that old… maybe I will next year as I have identical twin boys on the way.
Why did you decide to join the Forum?
When I originally started the business I joined Campus North. The community spirit, culture and atmosphere there was a huge part in getting me through tough challenges. Namely, being around other very young businesses, who maybe have a bit more time at it than you, work in different fields, with different experiences. Whenever you ran into a new challenge, you could have a chat with someone and they’d give you free advice from their experiences or recommendations to others in the group who’d had similar hurdles. Meeting new people like this at this stage of Layers is quite tricky, with EF being all about founders and leaders, I think it's a really valuable network to be part of –meeting new people and discussing real experiences.
What do you enjoy most about running your own business?
I love solving problems creatively and I love seeing people do well, grow and improve. I get to do all of those things running Layers. From growing the team, helping them grow and taking on new challenges to helping clients go from where they are to where they want to be. All with a learning mindset, I think I’ve always loved to understand new things, and see how that can be added to existing knowledge to make something new –we do that a lot at Layers, so it pays for the team to be open-minded.
What is something most people don’t know about you?
Hmm, I used to be quite fit (can't tell now I know) and competed in MMA and kickboxing. I actually once won the Scottish National Kickboxing Title (amateur but full contact). Didn't get to keep or defend my title however, as our North East based club was just there to make up the numbers for the one day tournament.
Tara Allen Nortec Fire
Tell us about yourself
I’m Tara and half of the husband-andwife team that owns Nortec Fire, supporting companies with fire safety compliance around the North of England. We do all works concerning fire alarms, emergency lighting, extinguishers and other systems, plus provide fire risk assessments, fire door inspections and training. From AAT apprenticeship, I followed the accounting and finance route through a fellowship of CIMA until taking on wider senior and director roles. I’ve worked in a range of organisations from SME to large groups, and in manufacturing, service and charity sectors. I also hold a trustee role for Oasis Community Housing that exists to give hope to people facing homelessness. Why did you decide to join the Forum?
I’ve been a guest at Forum events in the past and made some great connections during that time, including a long-lasting friendship that was made over a cuppa and piece of cake at one event. I hope to meet other business owners as a support network and ideas for our business, and maybe have opportunities to eat more cake! What do you enjoy most about running your own business?
I met my husband at school when I was 14, and he’s my best friend, life partner, co-parent and now business associate! Every day is a mix of all of those roles, which is sometimes a challenge and a joy, so we transfer that family feeling into caring for our growing team, valued customers, and development of our business. What is something most people don’t know about you?
In the middle of last year I was diagnosed with epilepsy, which has been a challenge at times, especially as I’m now into my second year of a driving ban. It’s interesting how ignorant I was of epilepsy (and I suppose other medical conditions) which has given me a different perspective on my health and wellbeing. I’ve had to make different choices to what I might have done before… plus I’m walking a lot more now!
What are you most proud of?
I’m proud of the hardest job that I’ve ever
undertaken and continue to work at. One that has needed resilience, patience, organisation skills, negotiation techniques, people development, financial management, and so much more. Our son is 16 now and I’m sure I’m only just scraping through my probationary period!
Aaron Lally VEST Energy
Tell us about yourself
I’m Aaron Lally, Founder and Managing Partner of VEST Energy. We’re a clean tech company helping businesses unlock the value of battery storage. VEST is all about showing that green energy can be profitable and helping businesses make smart, sustainable choices. I come from an energy trading background and now I’m using that experience to speed up the energy transition with tech that actually works commercially, not just in theory.
Why did you decide to join the Forum?
Running a business can be pretty full-on, and sometimes isolating to be honest, so I joined the Forum to connect with people who get it. I’m keen to share ideas, learn from other founders, and be part of a community where ambition and big thinking are the norm.
What do you enjoy most about running your own business?
The freedom to shape where we’re going. I love building things, whether it’s a product, a team, or a new way of thinking about energy. What is something most people don’t know about you?
I’m a big boxing fan and even did a white collar fight a few years ago, definitely one of the most intense things I’ve ever done. I still train now, more for fitness than competition. I’ve always loved the sport – the discipline, focus, and mental toughness.
What was your first job?
Stacking shelves at my family’s corner shop –not very glamorous, but it taught me the value of consistency and hard work early on.
If you weren’t running your current business, what do you think you’d be doing now? I’d probably still be deep in the energy world,
either trading or helping other clean tech startups scale. But if I took a totally different path, I think I’d end up in performance coaching or psychology. I’ve always been fascinated by what makes people tick and how mindset shapes outcomes.
What are you most proud of?
Building VEST from the ground up. Not just the business side but also the team, the culture, the mission. We’ve got a group of people who are smart, passionate and genuinely driven to make an impact.
Bryan McGill North East Transport Service
Tell us about yourself
My name is Bryan and I have a courier and freight forwarding company. I live in a village in County Durham. I have a wife and 16-year-old twin girls. I have just bought an apartment in San Javier in Spain, to holiday and start a new holiday letting business. I like all types of music and playing the guitar. Why did you decide to join the Forum?
I have been going on a journey of selfimprovement and much of the advice is to upgrade your peer group. I don’t know anyone who runs their own business in my day-to-day life and I thought it would be great to meet other business owners. I would like to get advice so I can grow my business as I am not too far away from retirement. What is something most people don’t know about you?
I am dyslexic and I am the singer and guitarist of a band called The Filth Hounds; we have three albums out and have played all over the UK and Europe.
If you weren’t running your current business, what do you think you would be doing now?
I was sitting on a train a few months ago waiting at some lights and it suddenly occurred to me: why am I not a train driver? When I was a child that’s what I wanted to be, but life happens, and you get taken on different journeys. So, rock star or train driver I guess.
What are you most proud of?
During COVID, we were sending the filter machines to hospitals, and we were asked to send one to the Isle of Man. This was a big ask as there was a quarantine of 12 days to get off the island. It took a lot of work, but I eventually came up with a solution. I got a vehicle to take the goods from our customer in Washington and drive down to Portsmouth. We then delivered it to a transport company
there, who drove their van onto the ferry and then got off the ferry. We had arranged another driver on the Isle of Man to get the van and complete the delivery. This was a time of furlough scheme.
Emma Barugh MG Human Resources Consulting
Tell us about yourself
I'm Emma, the founder of MB
Human Resources
Consulting (MBHR). I have 30 years experience in HR, a masters in
Strategic HRM and am a Chartered Fellow of the CIPD. MBHR is now in its 13th year and provides a range of people management services to businesses, public sector and third sector organisations.
Why did you decide to join the Forum?
The recommendation of a better business network from a trusted business acquaintance (an existing member of the Forum). I love the range of events, flexibility, established businesses, friendly and welcoming organisers and fellow entrepreneurial members!
What do you enjoy most about running your own business?
Working with people! In HR, we see the best and worst of human behaviour – but thankfully, the rewarding moments far outweigh those that test our faith in humanity. That said, we’re certainly put to the test!
What is something most people don’t know about you?
Life changed in 2020 when I was diagnosed with a rare type of blood cancer. It is a chronic cancer, a long-term condition that entirely changed what I am capable of doing. I cannot run total warriors anymore, climb mountains, do circuit training before the workday commences, mountain bike the red routes in the Lake District or even swim for more than ten minutes. Symptoms are a life-sapping drain. Weekly treatment side effects are not much better, however, I’m a person that looks for the silver lining and I ‘should’ live to see my girls grow up and navigate adulthood. I can still jump out of aeroplanes (with a parachute on my back). I plan to retire early so that I can reap the rewards of my business before it's too late. Priorities have changed for the better because I enjoy the important things in life (my girls), good friends and family.
What was your first job?
From age 13 I worked two paper rounds every day before and after school (and four on Sundays, when the broadsheets were very
heavy). At 14 I went on to weekend and evening jobs at the local Post Office (fortunately too young to be caught up in the Post Office scandal!), Geordie Jeans, and later as a glass collector at the Royal Exchange and Middlesbrough Golf Club - I've been a grafter from a young age. At 18 I landed my first 'proper Job' role at Binns (House of Fraser, not refuse collection), which was the job that set me on the path to a career in HR.
More new members who have joined prior to 1st August:
Eileen Ferguson Ad Gefrin
Samantha Read APM Cleaning & Repair
Jason Knights Blue Kangaroo Design
Ciaron Gallagher Castle Green Holdings
David Tolson Chaser Communications
Barry Braley Creators Academy
Lee Daymond Creators Academy
Paul Read Dynamic Surface Repair
Steve Renney IBSL
Matthew Boyd Jones Boyd
Geoff Maclauchlan Kingsmere Finance
Directors
Rob Earnshaw Love Beer
Jason Cotton Newcrest Digital
Alex McCarthy Priority Facilities
Management
Ian Armstong Pulcea
Ross Cooney Stable State Consulting
Richard Townsend T3 Security
Laura Perry Team Festive
Josey Lawrenson Therapy North
Rebecca Roberts Unity Angels
Jason Waite Waite Accounting
Laurie Miller We Care Bespoke
The Entrepreneurs’ Forum is a membership organisation for North East entrepreneurs who run businesses that turnover more than £250,000 per annum.
Membership is for the owner, not just the business because we know that entrepreneurship is a life choice that only other founders can truly understand. At the Forum you’ll surround yourself with friends, collaborators and mentors who can offer you guidance, support and inspiration at every stage of your business.
To find out more about what we do and how to join visit our website or scan the QR code.
The next chapter
As NET, the bold, design-led publishing house behind some of the North East’s most compelling media, marks ten years in business, we sit down with creative and managing director Pete Mallon to reflect on the highs, the lows, and the evolution of one of the region’s most recognisable media brands…
Pete Mallon always knew he wanted his own business. Growing up surrounded by creativity in his father's Gosforth design studio, his ambition wasn't just to design magazines –he wanted to run them.
“My dad was a commercial artist,” he recalls. “As a young boy watching him draw for big brands like Procter & Gamble, I knew that’s what I wanted to do. It was the only thing I was good at, to be honest.” Pete’s education wasn't straightforward. Sixth form felt wrong and academic subjects weren't his strength. But at Newcastle College, he found his niche – magazine design. His first taste of professional life at Style Magazine for the Sunday Times convinced him he was on the right path.
“It was competitive, but I managed to get in. I think it was about more than my design skills and the fact I wasn’t shy helped,” Pete says. “I just got on with people, something I probably learned from my dad. That placement showed me exactly what I wanted.”
Returning to Newcastle Pete landed a role at Accent Magazines, designing for titles like North East Times. But he quickly recognised the potential limitations of traditional publishing due to the growth of online publications and social media. When the digital wave hit property publications, he pivoted, moving into web design and digital marketing. By his early thirties, he'd gathered enough experience across publishing, digital design, and marketing to strike out on his own. “I realised I was putting all my effort
into someone else's business. It was time to do it for myself,” he says. Pete spotted an opportunity in North East Times, a struggling title he had previously worked on. “It hadn't embraced digital or social, and I could see potential.”
But just as he prepared to make an offer, the business collapsed. Thankfully, he was already connected with the accountants managing its insolvency. By July 2015, he had acquired North East Times and relaunched it with a tight-knit team.
“There was no grand plan initially,” he admits. “Just a desire to do it better.”
Pete credits early investor John Duns, former RBC Brewin Dolphin Business Development director and well-connected sales expert, as instrumental. The partnership proved vital, particularly during the pandemic, their greatest challenge.
“When COVID hit, overnight offices emptied. Our whole distribution model collapsed,” Pete explains. They quickly adapted, rerouting magazines from offices to home addresses. But the uncertainty led to differing views internally. One investor felt it might be time to mothball the business, but Pete and John saw a future. They bought the investor out and steered North East Times through a storm many businesses didn't survive.
“I look back and think ‘how the hell did we get through'?” he laughs, shaking his head. “But we just kept evolving.”
One significant evolution was rebranding. “I inherited the North East Times brand, but it never fully reflected what I wanted for our audience,” Pete explains. After establishing NET as the umbrella company, the publication was streamlined into N Magazine.
“North East Times was limiting because of its regional name. Rebranding allowed us to extend our reach nationally and creatively.”
That adaptability paved the way for NET's expansion. In 2024, Pete initially considered collaborating with digital news platform Bdaily.
“John and I spoke to Bdaily’s MD Martin Stanley about collaboration, but nothing came of it initially,” he recalls. Months later, an opportunity arose unexpectedly when Bdaily went static.
A friend’s casual query about Bdaily prompted Pete and John to act quickly. Despite the financial director’s concerns about tight deadlines, Pete boldly stepped forward. The real turning point came with a serendipitous encounter with Roy Stanley, Bdaily’s owner, on a Gosforth park bench. “Roy literally sat down next to me and said, 'Pete, I want to sell you my business right here on this bench,’” he laughs. “It was one of those moments where you think everything really does happen for a reason.”
Integrating Bdaily into NET created a perfect partnership – long-form
I realised I was putting all my effort into someone else’s business. It was time to do it for myself.
journalism through N Magazine paired with Bdaily’s (B) quickturnaround news format. “N never handled daily news, but B excels at it. Now, we have N and B, perfectly aligned yet distinct.”
NET’s evolution hasn’t diluted its core dedication to print journalism. Even with a robust online presence, Pete
insists print remains at the heart of what they do. “Our readers pick up a magazine to immerse themselves in great stories, not just ads. Journalism comes first and I honestly believe that’s why we’re still here.”
His passion for print shines through during our conversation. “I have a serious addiction to magazines,” he
that probably inspired me most –the design, the layout, the paper stock – I knew I wanted to create a beautifully designed publication with international appeal at a regional level.
“I do truly believe there’s been a real resurgence in print magazines, especially since the pandemic –particularly those really niche, quirky titles. People want to switch off, slow down, and hold something physical in their hands. It’s the same when I go on holiday. I’ve never really gotten into Kindles, the first thing I do when I get to the airport is head to WHSmith to pick out a book – I love that ritual. There’s something about print that evokes the senses – the touch, the smell – it just can’t be replaced. I’m so pleased it’s come full circle, like vinyl has, which I’m also a bit obsessed with because of the artwork. Everything comes back around. I was reading something recently about 90s nostalgia – things like Blockbuster – and how people are craving that experience again.”
NET’s dedication extends beyond print. The company hosts several prestigious events, including the HR&D Awards, Vision investment events, and NET250 rankings. These events are key to celebrating and championing regional success –something Pete, John and their team are extremely passionate about. Despite its significant presence, NET operates with a surprisingly small, agile team. “People often assume we're bigger,” Pete remarks. “And I definitely take that as a compliment. There's only around twelve of us, but I think our reputation probably makes us seem larger.”
Above all, Pete’s proudest moment lies in his desire for helping people and the role NET plays in championing the North East.
“Meeting the people behind the business, hearing what they’ve been through and sharing their story,” he says warmly. “I’m in such a fortunate position to promote and support these incredible local businesses.”
admits, laughing. “My house is literally overflowing. My idol is Tyler Brûlé, a Canadian journalist behind one of my favourite magazines, Monocle. I think that’s the publication
Ten years into NET’s journey, Pete’s enthusiasm remains undimmed.
“We’re still evolving, still telling stories. I genuinely wouldn’t have it any other way.”
Navigating AI risk with confidence
Why Safe Implementation and Legal Backstops Matter for Every Business
By Laura Hill, Partner at Ward Hadaway
Artificial Intelligence (AI) is no longer the preserve of big tech. According to the UK Government’s 2024 AI Adoption Report, over 15% of UK businesses are now actively using AI, with a further 20% planning to adopt it within the next year. From customer service chatbots to predictive analytics and automated decisionmaking tools, AI is rapidly becoming a vital part of how companies grow, innovate and compete.
As a commercial disputes lawyer and Partner at Ward Hadaway, I’ve been watching this shift with great interest. It’s exciting, but it also raises new questions about liability, compliance and how businesses can adopt AI
safely without inviting legal risk.
The simple truth is: AI doesn’t eliminate legal responsibility, it introduces new areas of risk that businesses need to understand and manage. It is not uncommon for businesses to use an AI tool to generate product descriptions or marketing content. What happens if that content turns out to be inaccurate, misleading, or makes claims the business can’t substantiate? Alternatively, a business may integrate a third-party AI platform into its workflow, only to find that it has used copyrighted material or confidential information without permission, whose liability is that?
These aren’t abstract risks. These are real-world commercial and reputational exposures that businesses are already facing. The reality is that many of these issues are only discovered after something has gone wrong. I’m increasingly advising clients in disputes where AI has been used without a clear usage policy, or outside the parameters of what was agreed with customers, staff or suppliers. Whether it’s an intellectual property breach, breach of confidence, defamation, or discrimination, businesses are finding themselves exposed and in reactive mode.
In the UK and beyond, we’re seeing regulators and courts starting to expect greater transparency, accountability, and governance from organisations using AI. That’s especially the case where personal data is involved, or where decisions materially affect individuals. The EU AI Act, while not directly applicable to UK firms does require UK companies that operate in the EU, or sell AI-related products or services within the EU, to comply with the EU AI Act. It is therefore already influencing best practice expectations here at home. So what should businesses be doing? First and foremost, don’t wait for a problem to arise before putting governance in place. Just as you wouldn’t launch a new product without considering risk and liability,
AI should be treated with the same diligence.
Some practical steps include:
• Developing a clear AI Use Policy that sets boundaries for ethical and legal use internally.
• Conducting Data Protection Impact Assessments when AI tools involve personal data.
• Understanding the terms of use for third-party AI systems, including indemnities, IP ownership and liability limits.
• Training staff so they know where human oversight is critical, especially when decisions impact individuals.
• Considering insurance implications and how traditional policies apply to automated systems.
Where that hasn’t happened, and things have already gone wrong, resolving disputes commercially and quickly becomes critical. At Ward Hadaway, I help clients untangle liability, respond to legal claims, and protect their position, whether that’s through negotiation, mediation or litigation.
We’re working with businesses across sectors to embed legal safeguards into their AI strategies, but also to stand beside them when problems arise. If your business is navigating an AI-related issue, or needs to proactively put protections in place, I’d be happy to talk.
Let’s help you innovate safely, and resolve risk with confidence.
Big tech, built local: how Beartech’s AI is transforming legal work starting with their own
Can you build world-class AI from Teesside?
Rob and Ali Boville believe you can, and they are proving it one ambitious project at a time.
When husband and wife team Rob and Ali Boville launched BearTech in 2023, they set out to do more than build another software consultancy. They wanted to help organisations tackle complex, time-consuming work using smart automation and AI, and they wanted to show it could be done without leaving the North East behind.
Businesses everywhere are wrestling with inefficient processes and outdated systems. The tools to fix them are there, but not everyone knows where to start. For Rob, BearTech’s founder, it comes down to trust and experience.
“In every sector we touch, it is about taking away the grind so people can focus on what matters,” says Rob.
“We know how to build AI that works in the real world, not just on paper.”
In its first year, BearTech has helped organisations tackle problems that hold them back at scale. From analysing and modernising critical systems for charities like St John Ambulance to delivering AI solutions that optimise operations for large, multi-site businesses, the team’s experience shows they can deliver real change where trust, security and efficiency are crucial. But the real proof of concept is their own spinout venture, Automate Legal. Automate Legal is where BearTech puts its own AI experience to work
as Rob says: “we drink our own champagne”. It focuses on legal cost drafting, one of the most repetitive and detail-heavy tasks in the legal world. Their flagship product, Jurana, helps firms prepare and validate complex bills of costs up to 80 percent faster, freeing up people to focus on the work that truly adds value.
Ali, BearTech’s CEO, says this is where trust and care matter most.
“We do not see AI as replacing people. It is about making sure talented people can do the parts of their job that make a difference.”
Production clients will go live in September. Early adopters already see how this practical approach to AI can reshape an entire workflow. Together, BearTech and Automate Legal are on course to create up to 80 new jobs in the next two years, keeping opportunity and skills in the Tees Valley.
For Rob and Ali, it all comes back to proving what is possible. They see BearTech’s journey as a message to others that you do not need to head to London or Silicon Valley to build big ideas.
“Teesside gave us our start. If we can show that you can build world-class AI and automation right here and help other founders do the same, that is success for us,” says Ali. BearTech. Big tech, built local.
One thing I've learnt
In our One Thing I've Learnt series, Entrepreneurs’ Forum ambassadors and honorary members reveal the one game-changing lesson they’ve learnt in their entrepreneurial journey. Providing a source of inspiration for anyone pursuing a similar path, our guest editors share some of the critical business challenges they’ve faced and how they overcame them.
In this edition, Dame Irene Hays DBE DL, Chair of Hays Travel, shares the pivotal lesson she’s learnt during her illustrious career: the power of a values-led culture.
In today’s hyper-competitive and increasingly digital world, it can be tempting to view business purely through the lens of data, forecasts, metrics, and margins. At Hays Travel, our culture trumps strategy every day of the week, and twice on Sundays.
The heartbeat of Hays Travel has always been its people. From the colleague welcoming a customer into a high street branch, to the apprentice learning the ropes, or the cleaner ensuring our spaces are inviting – everyone plays their part. Every one of our people is valued. In fact, the most important person in our business at any given moment is the one delivering for the customer be that internal or external.
Our values are not just nice words on paper; they are underpinned by behaviours and demonstrated through action. When Hays Travel hit a record £3 billion total transaction value in March 2025, we celebrated
our people – and everyone received £100 for every year they had worked with us. That is how we show gratitude for loyalty, hard work, and the culture they help to shape every day.
Many will remember how Hays Travel stepped in to acquire the former Thomas Cook agents and branches after the business collapsed. Some questioned the sense of investing in bricks-and-mortar when the high street is supposedly dying. But we saw the value of people. We saw an opportunity to bring thousands of skilled, passionate travel professionals into our Hays Travel family, where they could flourish. Even as we scale and innovate, our values are the golden thread connecting everything we do. The business has grown significantly, reaching £500 million total transaction value in 2012, £1 billion by 2020, £2 billion in 2024, then
£3 billion in March 2025. Throughout this growth our vision has remained steadfast: to become the UK’s most profitable, privately owned travel company, through valuing our people, our customers and the communities where we operate. There is no shame in admitting the importance of profit, that is how we succeed, provide jobs, and contribute to the economy – how we achieve that profit, however, and what we invest in, are the important differences at Hays Travel. As we have grown, we have protected our values by placing them as the foundation stone of our strategy. Our in-year objectives may evolve, but what underpins them remains constant – our values and commitment to invest in our people, support our communities, conduct our business sustainably, and deliver customer service excellence every time.
We continually provide learning, development and progression opportunities for our people that enable them to reach their full potential. As a ‘Good’ Ofsted rated training provider, with ‘Outstanding’ outcomes for young people, we welcome hundreds of apprentices into our business every year and help them prepare for fulfilling careers in the best industry in the world… travel. We are immensely proud that some of our most senior team began their careers as apprentices; they inspire the next generation.
We invest in our customers to ensure their experience of booking their holiday with us is excellent, every time. We do this in multiple ways, including training, mentoring and motivation, investment in technology and infrastructure, maximising our data, and much more.
One of the most misunderstood ideas in modern business is that scale must come at the expense of community. We reject that entirely. Since Hays Travel first began selling holidays in 1980, John and I always felt a deep understanding of community and responsibility, and of giving opportunities to young people. Each branch is given £500 annually as seed funding to invest in a local community charity or project of their choosing. Through the Hays Travel Foundation, we support young people in sport, the arts, health, and education. Why? Because, what I term ‘benevolent capitalism’, builds stronger businesses and stronger societies.
A values-led culture is not about lofty statements in a company handbook. It’s about consistent behaviours that run through every interaction or decision and are understood and demonstrated by every one of us.
At Hays Travel we champion leaders who embody qualities like integrity, positivity, flexibility, and creativity. We invest in coaching and development, not only to grow talent but to ensure that every individual feels seen, heard, and capable of reaching their full potential.
Our commitment to diversity, equity, and inclusion ensures that everyone belongs. We celebrate neurodiversity and embrace the unique strengths that different ways of thinking bring to our business. Everyone, from the newest apprentice to the most senior leader, deserves the opportunity to thrive.
We don’t just say thank you; we show it. Our annual ‘Hays Travel Big Thank You’ initiative rewards employees with meaningful awards and recognition. We hold performance
Want the opportunity to connect with like-minded individuals who understand the highs and lows of entrepreneurship?
Head to our website to find out how you can become a member or scan the QR code to explore the different options available. Membership starts from as little as £52 +VAT per month.
Our values are not just nice words on paper; they are underpinned by behaviours and demonstrated through action.
reviews not to judge, but to support and develop. Our culture supports high performance, because we know people give their best when they feel valued.
In business, there is enormous strength in leading with heart. When we repatriated customers during the 2010 ash cloud crisis, and refunded customers during the pandemic we acted not because it was profitable (it was the polar opposite), but because it was the right thing to do. Being 100% privately owned allows us to act decisively and with integrity, without needing to answer to shareholders
demanding quarterly returns.
A final word – the late Bill Shankly once said that every time you touch the ball, it could be the most important moment of your game –so make it count. That principle guides how we show up at Hays Travel every single day.
A values-led culture isn’t fluffy. It’s not a ‘nice to have.’ It’s the strongest, most strategic asset any organisation can build. It inspires loyalty, powers resilience, and turns workplaces into communities. Above all, our values are why we are still growing, still succeeding, and still a family.
Robson Laidler Growth Hub
A series of practical workshops throughout the year to accelerate your business growth - designed for leaders who want results.
Expert insights & best practices
Strategy, confidence & accountability
Peer collaboration & real-life case studies
Monthly check-ins to keep you on track
Upcoming workshops:
16th September 2025 - Boosting growth & profits
16th December 2025 - High-performing cultures
17th March 2026 - Trends as business leaders
16th June 2026 - Leadership development
Location: Fernwood House, Jesmond
Cost: £225+VAT per session.
Limited spaces available!
To book your spot, scan the QR code or email dadamson@robson-laidler.co.uk
The business of innovation
How Lyle McCalmont and MCD Systems are building
high-impact digital platforms designed to scale.
Lyle McCalmont isn’t interested in modest goals. He’s building a company with a clear mission: to deliver high-impact digital platforms that scale, earn trust and transform the way businesses operate. It’s not about hype or buzzwords. It’s about substance, clarity and consistently delivering digital tools that solve real business problems with measurable outcomes.
“I’m passionate about optimising businesses with technology,” says
Lyle. “Not just through refined code or smarter systems, but by crafting innovative solutions, intelligently designed interfaces and user experiences that feel great to use and drive real, measurable impact.”
Founded in 2017, MCD Systems has grown from a Teesside startup into a trusted digital partner for organisations across transport, compliance, logistics and manufacturing. What sets the company apart is not just its technical
strength, but the relentless focus on quality, results and long-term value. From the beginning, Lyle’s approach has been clear: build trust by consistently delivering, solving real-world problems and always looking for opportunities to create meaningful value. This approach has led to long-term relationships with clients who rely on MCD not just as a supplier, but as a partner in innovation.
“Our digital product work is at the
heart of everything we do,” says Lyle. “It’s where we foster relationships, solve genuine problems and see first-hand what businesses need to grow.”
That hands-on experience has sparked the development of several new digital products and these spinouts are not speculative concepts. They come directly from recurring challenges MCD has seen across sectors. Whether it’s simplifying compliance, streamlining operational workflows or giving frontline teams better tools, the company’s insight has shaped product design from the ground up.
Examples include a custom scheduling engine built for highly complex environments and a compliance platform that helps organisations capture evidence, maintain records and ensure standards are being met in real time. Each product begins with a problem that clients were struggling with. MCD’s response has been to craft something robust, elegant and scalable.
These products are not a departure from consultancy. They are a natural extension of it. “We’re using everything we’ve learned,” says Lyle, “to create tools that have the potential to benefit even more organisations.”
With strong commercial traction already emerging, these new platforms represent the next phase in MCD’s growth. They combine the firm’s sharp design sensibility with deep sector knowledge and solid engineering.
The numbers speak for themselves. MCD’s platforms now serve users around the world, handle millions in transactions and support frontline operations in high-pressure environments. These systems are used every day by real people doing real work. That is where MCD thrives.
We improve constantly, we stay honest and we always ask if what we’re building is genuinely adding value.
Client retention is high, with many customers returning for future phases or ongoing support. This reflects the trust placed in MCD to not only deliver but to grow alongside the businesses they support. The commitment to long-term relationships, rather than just one-off projects, makes a real difference.
MCD is known for going deep into the detail, understanding users’ pain points and designing digital tools that people genuinely want to use. That user-first approach has helped the company stand out in a space where many tools feel overly complex, non intuitive or rigid in their design structure.
At the core of MCD’s success is its team. A high-performing, close-knit group of designers, engineers and strategists work together on every project. The company blends strong visual design with engineering discipline and commercial thinking. The result is digital tools that bring clarity, control and long-lasting value.
“We’re always iterating,” says Lyle. “We improve constantly, we stay honest and we always ask
if what we’re building is genuinely adding value.”
It is not just about technical excellence. It is about meaningful outcomes. That mindset has earned MCD innovation awards and nominations, along with a reputation for being the team that quietly delivers when the challenge is complex or time sensitive.
“We don’t shy away from detail,” says Lyle. “We get close to the user, map the journey and create digital tools people enjoy using. Data, results and success are non-negotiable.”
Inside the company, MCD has built a culture grounded in its core values. These include customer focus, honesty, collaboration and constant improvement. They are not slogans. They influence how the team communicates, delivers work and develops professionally.
“There’s no hierarchy for the sake of it,” says Lyle. “We listen, we ask questions and we support each other. It’s an environment where everyone is expected to care deeply about the quality of their work and the impact it has.”
This culture has helped MCD grow steadily and sustainably through reputation and referrals, not by chasing growth or overpromising.
Clients trust MCD because of what the company consistently delivers. Recruitment follows the same careful approach. MCD looks for people who not only have technical skill but also share the company’s values. “We’re not chasing headcount,” says Lyle. “We’re building a team of people who are just as invested in the mission as I am.”
As MCD moves into its next chapter, the goal is to scale up without losing what has made it strong. That means larger programmes of work, more responsibility and a growing team built on shared standards and trust. The company is investing in training, tooling and support processes that enable growth while protecting the flexibility that makes its work special.
The newest product offerings are already attracting attention beyond the North East. These are not off-the-shelf systems, they are custom developed, consumer focussed and
designed to deliver immediate value. Lyle’s participation in the Scale-up Leaders’ Academy has helped bring even more focus. The programme has sharpened his thinking about leadership, culture and long-term strategy.
“It’s helped me have a broader perspective,” he says. “To think about the business as a whole, not just what we’re doing now, but what we want to be in five years. What kind of legacy are we building? What kind of team do we want to become and how do we want to represent ourselves to our customers?”
MCD remains proudly based in the North East, but its outlook is national and international. The company is already working with clients across the UK and into Europe, and sees clear potential to expand further.
“We’re proud of where we’re from,” says Lyle. “We’ve built something strong here in Teesside. But we’ve never let geography define our ambition. We want to take what we do well and bring it to more organisations.”
The future is clear: keep building platforms that matter; invest in great people and grow with purpose, not pace. MCD is not only creating software. It is helping shape the future of how organisations operate.
“We’re not here to play safe,” Lyle concludes. “We’re here to build something exceptional. Something with purpose and staying power. We want our work to outlast the project and still be adding value years down the line. That is when you know you’ve made something meaningful.”
Eight years in, the company is stronger, more focused and more confident in its direction than ever. MCD Systems might not make a lot of noise. But the digital platforms they are building are having a real and lasting impact.
My North East
How well do you know your fellow members? In this feature, we shine a light on some of the Forum’s longest standing members, exploring their business journey, their connection to the North East and what makes it such a special place to live, work and grow a successful business.
This time, Simon Bailes of Simon Bailes Peugeot shares his story – from Queen’s Scout to award-winning entrepreneur – reflecting on 45 years at the wheel of a family business rooted in the North East.
get their children on the road for the first time.
The worst part is probably the unpredictability. The motor trade can be volatile, and you’ve got to stay sharp and adaptable. I’ve been in business through recessions, COVID and huge industry changes. Sometimes the going is tough, but we have carried on through it all and come out stronger.
What do you consider to be your greatest achievement?
Staying independent and family-run in an industry that’s seen a lot of consolidation. We’ve kept our values intact – people, customers, standards, honesty and profit – and that’s something I’m incredibly proud of, and it’s why we’re still here today. We’re the most awarded Peugeot dealership group, with more than 25 Guild of The Gold Lion awards under our belt.
What is your biggest fear, either personally or professionally?
Can you tell us what the business does?
We’re a Peugeot dealership group that has been in business for 45 years. Over that time, we’ve grown to have showrooms in Northallerton, Stockton and Guisborough, and become one of Peugeot’s largest retailer of commercial vehicles in the UK, with around 84 passionate, hardworking employees. We sell new and used vehicles, and also offer servicing and repairs. Plus with our accident repair center in Northallerton, we're here for you long after the sale - because we’re focused on building long-term relationships. Some families and businesses have been coming to us for generations, and that’s something I never take for granted.
What are the best and worst parts of your job?
The best part is seeing people grow – that’s both customers and our team. We have team members who have been with us for many years and have come up through the ranks from apprentices to managers. We’ve had commercial customers who have grown from one vehicle into an entire fleet – knowing you’ve been part of someone’s journey is really rewarding. And I’ve had people who have bought their first car from us, and years later we are helping them
No professional fears, just professional challenges, but we all have them. I worry about my family; I just want them to be happy and safe. Over the years I’ve experienced many challenges and it really puts everything into perspective – you should value time with your family, and prioritise making memories with them whenever you can.
What is one thing that not many people know about you?
I’m quite a private person. But one thing some may not know: I was the first Queen’s Scout from Norton. I earned the award in the 1970s and met the Queen at St George’s Chapel at age 18. I started as a Cub Scout and stayed with the Scouts right through to adulthood - carrying the values and lessons learned from my time in the Scouts into my professional life.
How do you unwind after a long week in the office?
I don’t take business home with me; it’s confined to the workplace. My time away from the office is dedicated to my family, who are incredibly important to me. I cherish these moments and prioritise them. Outside of work, I spend a lot of time in my beautiful garden. It’s an activity that keeps me engaged year-round, allowing me to unwind and truly
We've kept our values intact – people, customers, standards, honesty and profit – and that's something I'm incredibly proud of.
immerse myself in the present. There’s something deeply satisfying about seeing the garden come to life when everything is in full bloom – it’s the tangible reward of all the effort put in.
Let me introduce you to Bertie, the garden’s caterpillar – named by my grandson. Our garden is a place of fun and learning, where we explore everything from sprinkling poppy seeds to planting fruit. It's a wonderful way for us to connect with nature and each other.
Another passion of mine is restoring historical buildings. Over the past 25 years, I've had the privilege of transforming old, forgotten structures into beautiful homes. The process is time-consuming, but the sense of accomplishment and joy that comes from the finished product makes it all worthwhile.
What are you currently watching, reading and/or listening to?
I’ve just finished reading The Old Ways: A Journey on Foot by Robert Macfarlane. It’s a beautifully written exploration of ancient paths across Britain and how they’ve shaped our landscapes, stories, and sense of place. It’s one of those books that’s hard to put down – full of history, nature, and reflection.
When it comes to TV, I enjoy a good drama. Recently, I’ve been watching Operation Dark Phone, which is based on a true story and explores the chilling consequences of digital communication – it’s gripping and
of doing things. The Newcastle patent office holds the record for the most number of patents registered in a year, which I think says it all! And I recently discovered something fascinating: the man who invented the windscreen wipers, Gladstone Adams, was from the North East. In 1911, after attending the FA Cup final between Newcastle United and Wolverhampton at Crystal Palace, he had an experience that sparked the idea. On the drive back up North, snow kept accumulating on the windscreen, and Gladstone found himself repeatedly having to stop and clear it manually. This frustrating situation ultimately led to his invention of the windscreen wiper.
What is your favourite regional restaurant, coffee shop or bar?
thought-provoking. I’d also recommend The Gold, which is brilliantly acted, and The Equalizer – Denzel Washington’s performance in that film is absolutely outstanding. Musically, I’m a big fan of The Sixteen, a British choir and period instrument orchestra. What started as a passion project for 16 friends has grown into something truly special. I’m especially impressed by their learning and participation programme, which opens up classical music to people of all ages, backgrounds, and abilities. From family workshops to training for young singers, they’re doing incredible work to make music inclusive and inspiring for the next generation.
What makes the North East such a great place to live and work?
It’s a standard answer, but it really is the people. The people of the North East are known for their humour and their kindness. It’s a place where people work hard, but still have time for a laugh and to find joy in their dayto-day. Even the accents are friendly, which is why so many businesses have their call centres here. Some of the external opinions of our region don’t truly represent the real people of the North East, who are warm, welcoming and always ready to have a laugh – even when times are tough!
Our history of difficult work goes right back to the days of the industrial revolution. We’re never put off by the hard problems and finding new ways
success, but he was also a great man who helped the community and was always open to giving advice to younger people. It was my admiration for him that inspired me.
What is your favourite thing about the Forum?
This is a tough one! We’re blessed to have so many wonderful places to eat and drink, without the pretentiousness that you sometimes find in other places.
I love Bettys in Northallerton. It’s consistently fantastic – there’s a reason why Yorkshire Tea is popular right across the whole UK! I tend to get the Welsh rarebit and one of its amazing signature cakes. But if I’m going to a restaurant, I really enjoy Muse in Yarm, or the Bay Horse in Hurworth. But there’s not many places you can’t find a great meal!
You have out-of-region clients visiting. What is the one place that you would recommend they visit? Depends on the people and their interests, because there are so many beautiful and interesting places to visit! Durham City is wonderful and has a bit of everything. But I honestly thing that it would have to be a visit to somewhere along the coast. We must have the most interesting and diverse coastline anywhere in the UK.
You have been a member of the Forum for almost 20 years. What Initially attracted you to join?
I initially joined because of Peter Vardy’s involvement. He was someone who everyone in business in the North East at the time, but especially the motor industry, looked up to. Not only was he a huge
Without question, the way the Forum recognises and supports the development of entrepreneurs at the beginning of their journey, whilst guiding and pushing people out of their comfort zone to progress, meet new people and present in front of large audiences. It really helps them to be a success by connecting them with people who have been there and done it, who can share their wisdom and experience with them. What makes it stand out to me though, is the recognition the Forum gives to people who are often sole entrepreneurs and don’t realise just how well they are doing. It really is heartwarming to see someone who joins in the early stages go on to do great things and know you’re part of something that has helped them in some way.
Finally, what advice would you give to new members or anyone considering joining the Entrepreneurs’ Forum in the future? The Forum is very different to when I first joined, with more members and an ever evolving range of businesses. One thing that has remained consistent is the chance to learn from others, take their advice and use the membership as a sounding board. There are so many chances to improve your business by learning how other people have become a success, and it’s something I’ve instilled in my own organisation. We bring junior staff members into management meetings, giving them a clearer understanding of the business, the decision-making process, and the rationale behind key choices. By mentoring them, building their confidence, and fostering stronger relationships with the management team, we help them grow in their roles. I think it gives them a perspective that there are tried and tested ways to do things, but that change can and should happen when needed.
Financing the future
Maven is one of the UK’s most active private equity investors and has a track record of identifying and supporting high growth businesses. In the North East, Maven manages three regional funds and also invests on behalf of the Maven Venture Capital Trusts. Here, Maven showcases three of their latest collaborations with North East entrepreneurs.
The job of a Venture Capitalist is to seek out ambitious entrepreneurs and help them realise their goals. Done correctly this will deliver substantial returns for our investors and generate material wealth for founders and management teams. The opportunity to work with the Forum provides us with an excellent opportunity to meet with entrepreneurs and potentially work together. Over the last few months we’ve completed exciting deals with some great North East entrepreneurs:
Successful PE Exit
In June we completed the sale of software business, Oak Engage, to private equity firm NorthEdge. Under the leadership of tech entrepreneur Will Murray, Oak has grown revenues fivefold and now counts Natwest, BAE Systems, Burger King and Aldi as customers. Whilst an initial investment marks the start of the journey, a successful exit is the ultimate venture capital end game. We backed Oak with several million pounds over four rounds of investment, so were delighted to be able to inform our investors that we had more than doubled their money.
Pioneering content creators
The biggest recent movement in advertising spend has been the emergence of TikTok, Instagram and Pinterest, alongside the continuing dominance of Facebook. Based in Durham, The Social Co is a fast growing media agency at the forefront of this movement. The business is owned and run by James Ogilvie and Kane Haig and now works with leading brands such as Aston Martin, Hard Rock, Hays
Travel and NUFC, delivering social content across multiple channels.
We recently supported the business with investment to grow the 30 strong team, on the back of their award-winning work.
Research into the effects of ageing Magnitude Biosciences is another exciting NETPark based business making a real impact, backed by highly impressive entrepreneur Fozia Saleem.
As a society we are living longer, which is leading to new challenges for medicine as we age.
Magnitude has developed a novel science using microscopic worms
to perform ageing tests quickly and cheaply.
This could accelerate break-throughs for an expanding client base across pharmaceuticals, biotechnology and health and nutrition.
We backed the business to further its scientific research and to support sales.
The biggest recent movement in advertising spend has been the emergence of TikTok, Instagram and Pinterest, alongside the continuing dominance of Facebook.
Funding for Entrepreneurs
Locally, Maven manages the Finance Durham Fund, Northern Powerhouse Investment Fund II Equity Fund, and North East Development Capital Fund. We also invest on behalf of the Maven Venture Capital Trusts and Maven’s Private Equity funds.
‛We provide funding from £100,000 to £10million to early stage and established businesses and offer both growth capital and funding for MBOs and M&A.
To find out more about our funding options and how Maven can help you grow your business, please email Michael Vassallo at
From left to right: Kane Haig, Director of The Social Co, Rebecca Minchella, Investment Manager at Maven, James Ogilvie, Co-Founder & Director at The Social Co.
Unlock leadership potential: why hiring MBA graduates drives business success
In today’s evolving business landscape, organisations face unprecedented challenges – from technological disruption to sustainability obligations and shifting workforce dynamics. Against this backdrop, hiring leaders equipped to navigate complexity and inspire change is essential.
An MBA is about growing confident, responsible leaders that organisations need, where the potential for innovation and transformation is huge.
The Newcastle University MBA develops and shapes these leaders.
The Newcastle University MBA Accredited by the Association of MBAs (AMBA) for over 35 years, the programme consistently meets and exceeds the international standards for MBA education. AMBA’s rigorous assessment criteria ensure that only the highest-calibre programmes which demonstrate the best standards in teaching, curriculum and student interaction achieve accreditation.
The Newcastle University MBA is designed for career advancement, to future-proof businesses and to develop confident, capable leaders who can navigate uncertainty and create meaningful impact. It offers a comprehensive, practicebased experience, combining strategic insight with leadership
development. Our MBA candidates gain a 360-degree understanding of how organisations work and how to make them work better. They are chosen for their depth of experience and wealth of expertise across sectors and markets. They graduate with advanced business knowledge and the strategic insight, practical experience and confident leadership mindset to make an immediate and lasting impact. They bring fresh perspectives, resilience and innovation that propel organisations of all sizes.
Dr Lucy Hatt, Newcastle University MBA Programme Director, said: “The hallmark of our MBA learners is their ability to take a valuable new perspective and a critical approach to established practice.”
A strategic investment in future leadership
By employing an MBA graduate, you can benefit from enhanced strategic thinking, better decision-making and a fresh injection of leadership capability.
International students who have studied in the UK and have a degree from an approved UK institution, like Newcastle University, can work for up to two years after graduation. They can take work at any level of salary once their graduate route permission is issued (except if working as a professional sportsperson or coach). This is an unsponsored route, meaning employers don’t need a sponsor licence to hire someone with a Graduate Visa.
Making a sustainable impact – a graduate success story
Meera Chithirappaavai Dayalan, 2024 Newcastle University MBA graduate and Marketing and Sales Manager at Demeter said:
“My transition into Demeter was a very natural one – it followed directly from my MBA corporate consultancy project with them. Whilst studying, I developed a solid understanding of the organisation, its operations and its challenges in my field of expertise.”
Reflecting on her decision to remain in the North East after graduating, Meera said: “The decision was partly shaped by opportunity – I received an offer from Demeter before completing my MBA. However, it was also based on my experience of living in Newcastle. The North East offers a wealth of opportunities – particularly in environmental sustainability – an area I’m passionate about.”
Liz Smedley, Director of Business Development at Demeter, said: “We’ve hosted a number of Newcastle University Master’s students focusing on sustainability,
with great success. It enables learners to deepen their experience with practical insights relating to what they have studied, while bringing a fresh perspective to our team.”
Reflecting on the experience of integrating Meera into the team, she continued: “It’s been an extremely positive experience. Meera’s project mapped our customer journey and very astutely identified where we could make further improvements. Meera has set up the sales and marketing function, and as a company, we are now in a much better position with a defined and organised approach to marketing.”
Interested in recruiting our MBA graduates?
View our MBA talent book:
Want to work with our MBA learners on a research project or interactive learning experience? Contact us: external.engagement@ newcastle.ac.uk
Explore our MBA programme and see what our graduates have studied:
Meera Chithirappaavai Dayalan, 2024 Newcastle University MBA graduate, Marketing and Sales Manager, Demeter
North East success Illuminating
Over the past 20+ years our annual Entrepreneurial Awards have recognised, celebrated and illuminated the North East's best entrepreneurial talent with finalists representing every stage of the business lifecycle. Meet the finalists fighting it out to be crowned the winner at our Awards Dinner on Thursday 18th September at the Hilton Newcastle Gateshead, followed by official afterparty at PILGRIM. With limited tickets still available, to save your seat visit entrepreneursforum.net/awards
Lifetime Achievement Award
In addition to our four category winners, on the evening of our awards ceremony, we’ll also unveil the winner of our Lifetime Achievement Award. Chosen by the Entrepreneurs' Forum board, Lifetime Achievement is presented to an individual who has demonstrated long-term dedication and made a significant impact on the regional economy.
Caroline Theobald Award Finalists
Chosen by the Entrepreneurs' Forum board, the Caroline Theobald Award recognises an entrepreneur who is championing entrepreneurship within the region. Serving as an exemplary role model, the recipient of this award gives their time to inspire, mentor and support others.
Richard
Bradley, Dyer Engineering
Richard is the Executive Chairman of Dyer, a national award winning, global engineering partner established in 1977. Supplying complex fabricated and machined components to Rail, Defence and Energy, Dyer is guided by its ‘Smarter Stronger Together’ principles. Following a multi million pound investment, it has grown into one of the North East’s most respected SMEs.
Ammar Mirza CBE, AmmarM Group
Ammar founded the AmmarM Group to drive inclusive enterprise, investment, and innovation. With a track record of supporting over 15,000 SMEs, Ammar’s pioneering initiatives – like ISS Airview and #InclusionByDefault – are shaping global trade corridors, levelling up regions, and unlocking opportunities for underrepresented entrepreneurs and communities.
Supported by
Supported by
Tania Cooper MBE, Steel Benders UK
Tania is Managing Director of Steel Benders UK and a champion of regional growth, skills and innovation. With a background in engineering and business development, she is a passionate advocate for women in industry and plays a key role in connecting education, enterprise and opportunity across the North East.
Kate Cooper-Fay, Cooper-Fay Harris
Founded by Kate, Cooper-Fay Harris is a boutique global consultancy and investment firm that partners with businesses and investors to optimise outcomes, operations, and profits. With a focus on strategic acquisitions, value optimisation, and seamless exits, they offer tailored solutions across sectors, ensuring businesses not only survive but thrive in today's dynamic market.
One to Watch Finalists
One to Watch recognises an entrepreneur who is building a business with exceptional potential, while also making a positive impact on the region. They embody the spirit of innovation and growth.
Supported by
Alexandra and Ross Longton, Tiba Tempeh
Alex and Ross founded Tiba Tempeh with a mission to create a healthier, more sustainable world with their naturally delicious and nutritious tempeh products. Now stocked in leading supermarkets across the UK, Spain and France, Tiba Tempeh is the UK’s fastest-growing meat-free brand.
Victoria Taylor, Probe Industries
Victoria is CEO of Probe Industries, a North East company pioneering patented odour elimination technology. Now scaling globally across sectors, Probe is securing major international orders and licensing deals with household names, putting regional innovation on the map. An MBA, exited founder and investor, she gives back through mentoring, STEM and start-up support.
Stewart Dixon, Weardale Lithium
Stewart founded Weardale Lithium in 2021 to become a pioneering developer of sustainable lithium extraction in the UK, utilising underground geothermal waters in Weardale, County Durham. Weardale Lithium were the first company to produce lithium carbonate from groundwaters in the North East and are currently delivering the UK's largest, permitted lithium brine extraction facility. They are sustainably resourcing tomorrow.
Kayleigh Laverick, Mamma Social Co
Kayleigh founded Mamma Social Co to combat loneliness in motherhood through real-life connection. Now a 60,000-strong community, the Mamma Social Co partners with brands to deliver meaningful experiences, events, and support for parents, ensuring and maintaining that the real work will always be free. Kayleigh’s lived experience drives the mission forward and is driving the business to be the number one global parenting organisation.
Jonny and Antonia Philp, Nursem
Jonny and Antonia Philp founded Nursem after Antonia, an NHS Paediatric nurse, suffered contact dermatitis from the relentless hand washing on the hospital wards. She couldn’t find a solution that treated the problem, so they set about sourcing their own formula which is now their awardwinning Caring Hand Cream. Nursem gives back to nurses through its Nursem Promise, for every product sold a month’s worth of hand cream is donated to a healthcare worker.
Chris Wood, Tanglewood Games
Chris co-founded Tanglewood Games in 2017. The studio specialises in Unreal Engine development, delivering expert engineering across global PC and console titles including Hogwarts Legacy, Sea of Thieves, and Quidditch Champions. Their commitment to quality earned them Unreal Engine Gold Service Partner status in 2025.
Impact Award Finalists
Our Impact Award recognises an entrepreneur leading a resilient and inclusive business that is contributing to improvement of the North East by meeting one or more of the United Nations Sustainability Goals.
Supported by
Nicki Clark OBE, UMi
Nicki was one of the founding Directors at UMi in 2007, when they embarked on an adventure to transform how easy it was for businesses to access the best information, advice and finance. Since then, UMi has helped over 675,000 businesses to do more and go further, unlocking more than £1bn in funding and enabling businesses to win contracts worth in excess of £200m.
Sam Spoors, Talentheads
Sam founded Talentheads in 2020 to transform recruitment for growing businesses. By embedding strategic, in-house hiring solutions, Talentheads has saved businesses over £1.4m, placed 600+ people locally, and upskilled 1,700 + managers – proving recruitment can drive lasting impact for teams, businesses, and communities.
Nicola Wood, The Wonderful Wig Company
Founded by Nicola, The Wonderful Wig Company provides expert wig fitting, styling, and support for those experiencing hair loss due to cancer, alopecia, or other conditions. Combining compassion with professionalism, The Wonderful Wig Company offers high-quality wigs and personalised care to help every client feel confident, comfortable, and truly themselves again.
Entrepreneur of the Year Finalists
Our Entrepreneur of the Year award recognises an entrepreneur who has demonstrated remarkable resilience and strength in leading a high-growth business to exceptional success. This award recognises their innovation, teamwork and leadership, as well as their positive economic impact on our region
Brinsley Sheridan, RE:GEN Group
Brinsley founded RE:GEN Group to enhance the lives of local people through safe, sustainable social housing regeneration. The company strives on challenging industry norms, delivering highquality capital investment works, retrofit, and new build. It’s currently the fastest-growing NE company and runs a dedicated skills academy to nurture new talent.
Lee Hartley, Fairstone Group
Lee founded Fairstone in 2008 and has led its growth from start-up to one of the UK’s largest Chartered financial planning firms. Through bold vision, strategic innovation and a pioneering acquisition model, he’s scaled the business sustainably while maintaining a strong people-first culture. Under his leadership, Fairstone has achieved outstanding client and adviser retention, completed multiple investment rounds and delivered exceptional growth, positioning Lee as a standout entrepreneur driving real impact in a highly competitive sector.
Supported by
Mark Thompson, Ryder Architecture
Mark joined Ryder in 1988, became a director in 1995, and helped grow the 26 person firm into a 300+ strong, multidisciplinary practice. Now an Employee Ownership Trust, Ryder is one of the UK’s leading architectural firms, built on a collaborative, team based structure and a sustainable, people focused model.
Dr Arnab Basu MBE, Kromek
Arnab co-founded Kromek in 2003 and has transformed it into a company with over 150 employees across the UK and US. Under his leadership, the company has developed a worldclass portfolio of patented technologies and products, serving customers in more than 50 countries. He led the company’s IPO in London AiM and executed two key US acquisitions and high value licensing deals. Under his leadership Kromek has cemented an important role in global defence, national security, and medical imaging markets.
Forum favourites
From
motivational
and entertaining reads, tv
shows and podcasts, forum picks out a selection of inspiring media...
read
World Wide Waste: How Digital Is Killing Our Planet—and What We Can Do About It
Gerry McGovern exposes the hidden environmental costs of our digital lives. Over the past 40 years, technological advances have fuelled an insatiable demand for digital services, but this growth comes at a significant price to the
watch
Severance (Apple TV)
Severance is an Emmy Award winning TV series created by Dan Erickson, and produced/directed by Ben Stiller. This science fiction psychological thriller sees Mark Scout, played by Adam Scott, leading a team at Lumon Industries. It’s a mysterious company where some of its employees have elected to be ‘severed’, a surgical procedure involving the insertion of a microchip into their brains to bifurcate the consciousness between their work and personal lives. This daring experiment in “work-life balance” is called into question as Mark finds himself at the centre of an unraveling mystery. Now in its second season Severance has become Apple TVs most-watched show globally, dethroning popular sitcom Ted Lasso.
listen
Off Menu
Hosted by British comedians Ed Gamble and James Acaster, Off Menu is a wildly popular food and comedy podcast that invites guests from the worlds of comedy, film, television, music, and the culinary arts to take a seat at the whimsical “dream restaurant.” In this imaginative and often absurd
2025 Entrepreneurial Awards
Scan the QR code to save your seat or visit entrepreneursforum net Last remaining tickets!
The Details
Open to all in the North East business community
Thursday 18th September, 6pm - 10 30pm
Hilton Newcastle Gateshead
Tickets cost £120 + VAT per person with tables seating 10 Coming solo? Don’t worry, you’ll be seated with brilliant company
Followed by official after party at PILGRIM!
Rooted in success
Victoria Lynch, founder of Additional Lengths and Remi Cachet, shares her inspiring journey from hairdresser to CEO, overcoming industry scepticism, embracing innovation, and growing a multi-million-pound global business…
2024. Despite such impressive growth, the journey was far from straightforward.
“One of the biggest early challenges was communication and accessibility to manufacturers,” she explains. The digital landscape we take for granted today wasn’t there when she began. Manufacturers were difficult to find, let alone communicate with effectively, but she persevered. Her determination was further tested by financial institutions reluctant to support her business. “Banks didn’t see it as viable,” she remembers. At a time when entrepreneurship was very much male-dominated, particularly for a young woman, she faced scepticism head-on. “Young women founders were never taken seriously,” she says candidly, “but if you stay true to yourself, know your product inside out, know your audience and know you’re going to make it work, you push aside doubt and just get on.”
Victoria’s tenacity soon paid off. Additional Lengths began growing steadily, and in 2013 she expanded, launching Remi Cachet, a premium brand catering specifically to hair professionals. The decision to split her business into consumer-focused Additional Lengths and professionaldriven Remi Cachet proved pivotal. “Separating the brands allowed flexibility. Remi Cachet speaks directly to trained professionals and this clarity allows Additional Lengths to stay true to its core consumer values.”
When Victoria Lynch first began her entrepreneurial journey, hair extensions were far from mainstream.
“It was very niche,” she recalls, reflecting on her early days as a hairdresser. In 2003, spotting an opportunity, she launched Additional Lengths from a creative desire to fill a noticeable gap in the market. Her vision was clear: “There was a lack of product and colour available. I wanted to think beyond what was accessible.”
Now, more than two decades later, Additional Lengths has evolved into a multi-award-winning brand with revenues reaching over £24 million, with Victoria herself nominated for the Entrepreneurs’ Forum Scale-up Entrepreneur of the Year award for
The ability to deeply understand her audience is a defining characteristic of her leadership and key to her remarkable growth – achieved notably without a traditional sales team until recently. “Our gross revenue last year was £24 million, and that was without a sales team.
I only hired my first salesperson a few months ago. For me, product and customer have always come first,” she says. Her decisions consistently reflect her deep industry knowledge and intuition as a hair professional.
“When I make decisions, it’s always with a clear understanding of how it will land – will it resonate, will it work? That’s the hair professional in me,” she explains.
So, what makes Additional Lengths stand out in what is now such a fiercely competitive industry? Victoria answers simply: “I’m at the helm of the business.” Her professional
background is a powerful differentiator. “No other global brand of our size has a hair professional leading it. I understand what customers want before they do.”
This personal touch, combined with industry expertise, has seen Additional Lengths and Remi Cachet thrive. Yet, even at her current level of success, Victoria’s ambitions remain bold. Her long-term goal is clear: “Global domination.”
Remi Cachet’s entry into the US market highlights the brand’s ambition, despite encountering hurdles such as shifting trade regulations and tariff challenges. Initially working through a US distributor, Victoria eventually opted for direct control after realising they weren’t aligning with her high standards of service and brand presentation. “We took back control. We’ve invested massively in the US,” she shares, explaining how the landscape shifted as major American brands owned by private equity firms began cutting corners on product quality for profit. This created a backlash within the industry, opening opportunities for Victoria to step in
No other global brand of our size has a hair professional leading it. I understand what customers want before they do.
with her high standards. Yet, challenges persist. “The tariff situation impacted us significantly.
We withdrew from exhibitions because the returns weren’t there,” she says. Instead, she pivoted her focus to Europe, Australia, and the Middle East. “No matter the challenge, it’s always an opportunity.
You just take a different route,” she adds, maintaining an unfailingly optimistic perspective.
With her business going from strength to strength, Victoria had more on her plate than she could handle and it was time to seek support. Investment from Growth Partner – the investment firm backed by HomeServe founder and chief executive Richard Harpin – came at a pivotal moment, bringing both essential strategic insight and direction. Although they hold only a minority stake, their involvement has been significant, offering trusted guidance and business expertise.
“I started so young and never had a mentor or anyone to learn from,” she explains. “As the business grew, my role changed dramatically – from wearing every hat to becoming CEO
– and I needed clarity on who and what the business required next.” The support received has helped Victoria navigate critical decisions on staffing, roles and timing, essential for scaling without costly missteps. While the business remains firmly under her leadership, the fresh perspective she’s gained has informed decisions on mergers, acquisitions and strategic growth, ensuring Additional Lengths and Remi Cachet continue their upward trajectory.
Behind the robust business acumen there is a strong belief in cultivating a positive company culture. Despite growing from a small, family-like team to a much larger organisation, Victoria remains hands-on. “People see me roll my sleeves up and put in the hard work, and I believe it inspires them to do the same. You leave your ego at the door – we’re all on the same team.”
Her approach to leadership resonates deeply within the business.
“I’ve always said you need to recognise and reward staff, to show them this is a great place to work. That’s important to me,” she emphasises.
Looking back over her impressive
career, Victoria identifies one of her proudest achievements as her ability to remain authentic. “Being where I am now and building these businesses to where I have while maintaining my values without compromise. That’s what allows me to sleep well at night.” Additionally, her gratitude to The Prince’s Trust, now The King’s Trust, which supported her when banks would not, is something she deeply treasures. “I’ve come full circle –I’m now an ambassador and donor, helping the next generation of female entrepreneurs.”
Her advice to fellow entrepreneurs on a similar path: “Think long-term, beyond immediate gains. Invest in people – they generate growth. If you’re not willing to do that, your business won’t grow, and you’ll burn out.” And importantly, she adds, “Don’t just follow trends. Stick to what you know, build trust and understand your audience inside out.”
It’s this steadfast dedication and deep industry insight that positions Victoria for ongoing success, proving that passion, authenticity, and clarity can indeed lead to global ambitions becoming a reality.
Get growing with a simplified funding journey
By Julie Cuthbertson, Chief Funding Solutions Officer at UMi
For ambitious North East businesses, the road to funding is full of possibilities, but also potholes. Whether you're seeking commercial finance or preparing for investment, the real challenge often isn’t availability, but accessibility and readiness.
Over the past two decades, I’ve worked closely with businesses across the region. Time and again, I’ve seen strong businesses stall, not because they weren’t viable, but because they struggled to navigate the sheer volume of funding options, didn’t know where to begin, or lacked tailored advice. As one recent study by the British Business Bank highlighted, 60% of small businesses say a lack of awareness is their biggest barrier to accessing finance. At UMi, we believe it’s time to change that.
There’s no denying the funding
environment is tough. Rising operational costs, tighter lending criteria, and macroeconomic uncertainty have combined to make it harder than ever for businesses to find the right backing. Many are still recovering from the long tail of the pandemic, and the latest cost pressures such as higher national insurance contributions and increased living wage obligationsonly add to the strain.
At the same time, there's an abundance of finance available, from debt finance to private equity and angel investors. Yet many businesses struggle to identify where to look, and which route best suits their needs, compounding the challenge. Knowing how to navigate these options isn’t just helpful, it’s critical to unlocking the support that’s within reach. Too often, good businesses miss out
Too often good businesses miss out because they haven’t had the right guidance.
because they haven’t had the right guidance. Investor readiness, for example, is about more than a slick pitch. It’s about timing, relationship building, and preparation. Do you know what kind of investor is the right fit for your business model? Have you explored alternative finance routes alongside equity? Is your business plan investor-grade, or lender-ready?
That’s why we launched Get Funding, UMi’s answer to make it easier for businesses to plan, find and secure the funding they need, all in one place. Whether you’re looking to expand into new facilities, boost working capital, launch innovative products or strengthen your team, we provide a team of Business Funding Advisers who will connect you to the right finance options which match your ambition. Backed by whole-market insight and expert grant-matching, you can scale your business with confidence.
What makes Get Funding different is our blend of experience, methods and connections. UMi has been helping UK businesses grow for nearly two decades, supporting over 675,000 businesses, investing £330 million in funding, and unlocking £660 million in private sector investment along the way.
With Get Funding, we combine that legacy with a deeply personalised approach. We take time to understand your business and funding ambitions. We then match you with the most suitable routes, whether that’s securing innovation funding, refinancing existing debt, or preparing to pitch to investors. Our advisers don’t just point you in the right direction, they walk with you. That might mean helping to build a compelling pitch deck, connecting you with potential investors, or ensuring your financials stack up in a lender’s eyes. And because we work with both public and private sector funders, we’re completely agnostic, the only agenda is yours. Ultimately, the key to successful funding isn’t just eligibility, it’s readiness. That means knowing how to present your growth story, understanding risk and return from a funder’s perspective, and having a clear strategy for how finance will unlock your next phase. If there’s one message I’d share with every business considering funding, it’s this: you don’t have to do it alone. There’s plenty of capital out there. What’s missing, too often, is the clarity and confidence to pursue it. With the right support, that changes.
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Out of office
By day, Andrew Greenwell leads National Building & Maintenance Solutions. But out of office hours, he’s pushing his limits through a self-set challenge of nine extreme endurance events, all to raise funds for St Oswald’s Hospice…
For most entrepreneurs, downtime might mean relaxing weekend breaks, enjoying leisurely rounds of golf or taking a moment to recharge away from emails. But Andrew Greenwell, owner of National Building & Maintenance Solutions (NBMS), has a different approach. He’s created his own adventure (The Cloud 9 Challenge) which will see him take on an astonishing nine endurance challenges, pushing himself through more than 1,000km of ultra-runs, triathlons and marathons – in just six short months.
Raising vital funds for St Oswald’s Hospice, The Cloud 9 Challenge is not for the faint-hearted. From marathons to Ironmans, each event is pushing Andrew to his limits.
However, he openly admits he’s not a fan of the sports he’s training so hard in. “I absolutely hate running, swimming, and cycling. Honestly, I despise all three,” he laughs. So why would a man who doesn’t enjoy these sports embark on such a difficult journey? For Andrew, it all began unexpectedly.
“Around Christmas last year, a mate called me at five in the morning and asked if I fancied a run,” he recalls.
“When he said we were running a ‘half’ I didn’t realise he meant a half marathon but somehow I managed it. That afternoon, I signed up for the Edinburgh Marathon. After completing it I swore I’d never do it again but within hours, I started wondering what else my body could
handle? How far could I push myself?”
From that curiosity, the 'Cloud 9 Challenge’ was born, initially intended as seven events across seven months. Quickly escalating to nine, it now includes testing events like Ironman triathlons in Valencia, Vietnam, Sweden and the Netherlands, and a gruelling 100-mile Castle 2 Castle Ultra from Bamburgh Castle in Northumberland to Edinburgh Castle in Scotland. Each event has been personally selected by Andrew. “The Castle 2 Castle Ultra is special to me,” he explains. “We didn’t have much money growing up, so we never really went abroad. Instead, our holidays were always along the Northumberland coast. The race covers all those childhood spots and it just felt like a nostalgic decision –it’s one of the events I’ve been most looking forward to.”
Andrew was particularly keen that the challenge include adventures that offered personal meaning or unique experiences. “I’d always wanted to visit Valencia, so it made sense to include that. Vietnam was just a crazy decision,” Andrew laughs. “It took me 37 hours to get there, hauling my bike
through airports, and arriving in 40-degree heat with barely any air to breathe. But oddly, I think I enjoyed that one the most – it was an insane experience.”
He also deliberately adjusted his schedule to finish closer to home.
“Originally, my last event was going to be in Weymouth, but that felt too distant. It was important to me that the final event was at home so finishing with the Great North Run just felt right.”
Andrew’s commitment goes beyond personal ambition. The connection to his chosen charity, St Oswald’s, began when his company NBMS was involved in renovating the hospice’s children’s unit.
“Initially, it started out like any other job,” says Andrew. “But as we worked, we kept adding extras at no cost – a media wall, specialist lighting – because we saw how much it meant to the kids and staff. The work they do and the difference they make is absolutely incredible; I’ve seen it all firsthand. I don’t have a personal connection to the charity in terms of having a relative use their services, but carrying out work there allowed me to see the good they were doing. I knew that the money donated will
go directly to the patients, families and staff and if I was going to put myself through this physical hell, it had to be for a cause that really made a difference.”
This isn’t Andrew’s first experience of fundraising for the hospice. Last year, he completed a static Peloton Coast 2 Coast ride in his office and he organises the annual Benwell Festival.
Training, though, has not been easy. Andrew spends up to 15 hours a week fitting in intense sessions around running a business and family life. “I’m usually up at five for a run or a swim, in the office by eight-thirty, then back home for a couple more hours on the bike,” he says. “It’s relentless. Saturdays are the hardest – long cycles followed by runs, and by the afternoon I’m exhausted and grumpy. Thankfully, my wife, Lisa, understands and is extremely supportive. Making sure I spend time with my family is essential though, they really do mean everything to me. It’s a juggling act but I make it work, I just have to apologise in advance for being a little grouchy,” he laughs. To help with training, Andrew categorises his races by importance – A, B or C – based on how seriously he wants to compete. “An A race means I’m really going for a personal
best, a B race is for testing, and a C race means I’m not fussed, I’ll just see what happens,” he explains.
“Edinburgh Marathon was a C race, and I certainly felt the difference. Doing a marathon without proper marathon training was brutal.”
“What I’m doing isn’t a team sport, nobody trains to this extreme, so it’s incredibly lonely. My swim sessions are up to six kilometres long – over 160 lengths of a pool with no music, just silence. It’s mentally tough, you’re constantly battling your own thoughts. On top of that, the physical toll is enormous. It’s the little things, for example, every night after tea, I have to stretch, foam roll, and ensure I’m getting enough sleep to recover. The risk of injury is huge, and your nutrition has to be absolutely on point – I’ve even hired a nutritionist to help.
You can’t afford to slip up, especially close to races. People probably think I’ve lost it when they see me sitting on a curb with tins of peaches or rice pudding, carb-loading like crazy. But nutrition is massive. If you’re not fuelling properly, your body just won’t cope. Initially, I kept getting ill. I had tonsillitis three times in three months, but now I’ve learned how to look after and fuel my body properly, things have settled down.”
Despite the punishing schedule,
My mind needs something to aim for, and I know I’m at my best when I'm pushing myself.
Andrew has found powerful motivation in his four-year-old daughter, Avery. “She decided she wanted to take part in the junior race at Edinburgh and seeing her complete that was amazing. She finished beaming, asking to do it again, so we signed her up for the IronKids race in Sweden. Inspiring her is worth everything.”
As Andrew approaches the second half of the Cloud 9 Challenge, he remains focused event-to-event. “The travel, the exhaustion… it’s immense,” he admits. “But you just have to trust the process. You have to keep moving and keep going.”
That’s the advice he gives himself –and the same he shares with other
entrepreneurs facing big challenges. “Pick something you’re not sure you can do. That’s the whole point. Push your boundaries. And if you can help others along the way, even better.”
As he looks ahead, finishing on home soil with the iconic Great North Run, the largest half marathon in the world, Andrew knows the end will be special.
But despite already achieving so much, Andrew isn’t looking to slow down having already signed up for the 100-mile Castle 2 Castle Ultra for 2026. “My mind needs something to aim for, and I know I’m at my best when I’m pushing myself – so watch this space.”
To support Andrew and St Oswald’s Hospice, visit his JustGiving page
Creators Academy – breaking the growth plateau with Wubbleyou
When the leadership team behind Foresight looked at their growing creative agency, they saw both success and limitation. Their business had built an impressive reputation delivering face-toface creative training, guiding over 200 creators through Adobe certification programmes. The expertise was there, the demand was growing, but the traditional B2B service model had its limits.
Together, they recognised a common challenge: many creative teams are left behind in their development, relying on informal or outdated training that doesn’t reflect real work.
This sparked the idea for Creators Academy, a scalable development platform built to reflect the reality of modern creative work, which is increasingly cross-disciplinary and collaborative.
The platform supports businesses with in-house content teams, creative managers struggling with talent development, and organisations facing attraction and retention challenges. “We give creative managers a real way to develop their team’s skills, help with attraction, retention and effectiveness of their creative talent,” explains Managing Director Lee Daymond.
Creators Academy brings together expert-led masterclasses, Adobecertified programmes, and workflow tools that address real creative team challenges. Unlike traditional
courses, it reflects the modern landscape where videographers need design skills, designers need video fluency, and everyone must grasp AI-powered creative tools. It’s built by people who truly understand the cross-pollination required in today’s creative roles.
Breaking the regional ceiling
While Foresight’s agency model was successful, it was also geographically limited. To scale, the team needed to evolve beyond service delivery and into productisation; creating a platform that could deliver consistent, recurring value.
“We could see where the industry was heading, and we knew content demands were only going to increase,” says Lee.
“We had all the components; we just needed to bring them together in a way that would scale.”
This is where many service businesses get stuck. They have the insight, the track record, and the
build internally or hire generic developers, the Creators Academy team opted for a strategic tech partnership with Wubbleyou.
Strategic partnerships creates scale “This project proves you don’t need a global hub to build a world-class platform,” says Lee. By combining the Creator Academy team’s industry insight with Wubbleyou’s technical expertise, they were able to co-create a platform built for scale.
Wubbleyou’s specialism in developing digital products for B2B service businesses made them an ideal fit. They understood user needs, prioritised experience, and introduced accountability structures that kept the project moving while Foresight managed its day-to-day operations.
“We needed a partner that held us accountable and kept us ambitious; but that was also flexible and responsive when we needed to change course.”
The transformation
Shifting from project-based billing to a recurring subscription model
or four routes to market we didn’t expect,” Lee notes. “It’s gone from ‘nice growth area’ to ‘front and centre’.”
Creators Academy now positions the team’s vision exactly where acquisition-minded companies look: proven market expertise combined with scalable technology delivering recurring revenue.
A replicable success formula
Lee shares one piece of advice on behalf of the team: “Don’t design for decision makers and bypass user experience. Start with what people actually want, then build upwards.”
This user-first approach, powered by strategic technical partnership with Wubbleyou, created a genuine business asset. The replicable elements are clear: deep market insight, proven delivery model, and strategic technical partnership. For ambitious service business owners, the question isn’t whether productisation works; it’s whether they’re ready to scale beyond regional limitations and create genuine exit value through strategic partnership.
Alfie Joey hosting his masterclass ‘Harnessing the Power of Storytelling’ on the Creators Academy platform
From left to right: Mark Renney, Managing Director at Wubbleyou in conversation with Lee Daymond from Creators Academy
Process smarter, not harder
At Agilico, we believe innovation should serve a purpose – helping organisations work smarter, faster and more sustainably. Over the years, we've supported thousands of customers on their journey to becoming more efficient and more environmentally responsible. In today’s hybrid and digital-first world, becoming paper-light isn’t just an aspiration – it’s essential.
But what do we mean by paper-light?
Unlike paperless systems, which aim to eliminate all printed documents, paper-light focuses on reducing the need for paper where it adds little value. It means digitising core processes – like purchase orders, approvals and invoice handling –while retaining flexibility when print is preferred or required. It’s about giving organisations more choice, without compromising on speed, compliance or sustainability.
That’s why we’ve developed our own software solutions: Agilico POP and Verify. These two cloud-based tools simplify and streamline procurement and invoice management, working together to create a powerful and integrated finance workflow. They help organisations reduce reliance on manual, paper-heavy tasks, save
valuable time, and gain full visibility and control over spending and supplier payments.
Why paper-light matters more than ever
The development of POP and Verify is all about making traditional paper-based processes smarter. By digitising procurement and invoicing, organisations can free teams from the delays and risks associated with manual handling – including lost documents, human error and fraud – while also improving accuracy and sustainability.
Smarter purchasing with Agilico POP Agilico POP transforms how teams raise and approve purchase orders (POs). With real-time budget visibility and intuitive approval workflows, it
gives finance teams the confidence to manage spend proactively. The platform’s simple, user-friendly interface enables requisitions to be raised and routed for approval in just a few clicks – whether on a desktop or mobile device. No need for printing or chasing signatures. That means faster processes and fewer unauthorised purchases. One customer told us: “It’s really helped all of our processes and made our accounts payable team very happy. It has changed their job role from data inputting to now reviewing and analysing and the things they want to do. And it has improved processes for teams across the business.”
Finance Manager, calfordseaden
Seamless invoice processing with Verify Working seamlessly with POP, Agilico Verify automates invoice matching
and approval. It compares each invoice to the corresponding purchase order and delivery note – a three-way matching process that reduces errors and ensures compliance. Once approved, invoice data is automatically posted into your finance system.
Verify also integrates with popular accounting and ERP platforms, while POP pulls supplier information from the same system – ensuring a consistent and joined-up experience across the board.
Detailed reports give users insight into supplier spend, user activity and accruals – providing full control and a complete audit trail, wherever your teams are working.
This level of automation not only saves time – it also accelerates month-end close, reduces carbon impact, and supports stronger supplier relationships.
Continuous improvement, real-world results
Our customers are already seeing results, with many reducing invoice processing time by more than half and significantly cutting down on paper usage.
At Agilico, we’re committed to continuous improvement. We listen to user feedback, enhance our features, and keep evolving POP and Verify to meet the needs of forwardthinking organisations.
We’re proud of what we’ve built –not just because it’s technically advanced, but because it makes a real difference. Agilico POP and Verify help teams work more efficiently, cut waste, and take real steps toward a more digital and sustainable future.
Lighting the way
From running the family business to sitting on the boards of several organisations, Mark Squires has packed plenty into his colourful career. Now, he’s channelling that experience into The Lighthouse Project – a community initiative in the heart of Byker…
When Mark Squires stepped down as CEO of Benfield Motor Group in 2015, he wasn’t retiring. In fact, he jokes that he’s still waiting to find out what retirement looks like. “When friends ask how I’m enjoying it, I say, ‘No idea – I’ll let you know when it do,’” he laughs.
Leaving Benfield wasn’t a decision taken lightly. “It was our family business, I didn’t imagine concluding my 23-year career there quite so early,” he explains. However, when the opportunity arose to sell Benfield to Lookers, the timing felt right. Mark explains, “We weren’t looking to sell, but when the offer came, it felt like a rare opportunity we couldn’t pass up.
Looking back, I’m still very happy with that decision.”
The immediate aftermath of leaving Benfield saw Mark establish St Ebba Capital, the family investment office. This new venture has kept him intellectually engaged and introduced him to the intricate world of investments and capital markets. Yet despite the satisfaction derived from this role, Mark admits, “What’s always been important to me is the opportunity to give back to the community that’s given our family so much.”
That desire to contribute meaningfully has led him to a series of impactful roles. Beyond his duties at St Ebba,
he served as a senior governor at NCG (formerly Newcastle College Group), was involved with the Prince’s Trust, chaired the National Franchised Dealers Association, and still chairs the Educational Trust at Newcastle’s Royal Grammar School. But among these numerous roles, it’s the Lighthouse Project in Byker where his passion really comes to life.
Mark’s introduction to the Lighthouse Project began following a conversation with his cousin Rachel.
The project, based in the semiderelict St Michael’s Church, quickly resonated on a deeply personal level.
“My family has deep roots in Byker,” Mark reflects. “My grandparents were married in St Michael’s Church, my father was baptised there, and our family business had its first ever garage just down the street.”
Upon visiting the church, he saw a community full of energy and potential – but seriously lacking in places for young people to spend time. Most youth work was happening on the streets because there just weren’t any proper facilities. As Reverend Phil Medley, who chairs the project’s trustees, showed him
around, something he said really stuck with Mark. “Phil mentioned that when the doors to the building were open, young people flooded in, simply because they had nowhere else to go. That hit me hard.”
The challenge was clear to Mark: while vision was abundant, he could see both structure and strategy were missing and that’s when he offered to get involved. His business acumen, honed through years leading a major automotive group, proved invaluable to the project. “I said to Phil, ‘Your vision is great, but it seems to me you are lacking a clear plan and a robust structure to make this a reality’,” he recalls. A series of coffees and conversations quickly evolved into Mark becoming deeply embedded in the project, bringing clarity, drive and his commercial expertise to the initiative.
Now, five years later, the Lighthouse Project is officially open, having transformed St Michael’s Church into a world-class youth and community hub. With a £4.2 million government grant secured through the Youth Investment Fund, alongside significant contributions from a
What’s always been important to me is the opportunity to give back to the community that's given our family so much.
number of key local corporate funders, including the Squires Foundation (known previously as the Benfield Motors Charitable Trust) a UK-registered grant-making charity founded by Mark’s father John, the centre is positioned to become a beacon for young people and families in Byker.
“We haven’t just renovated a church, we are looking to build aspiration and opportunity,” says Mark proudly.
“It’s about giving young people a space they deserve, facilities that inspire them, and pathways into a brighter future.”
Community response, initially sceptical, has turned to excitement as residents see the project becoming a reality. “The people in Byker were quite sceptical at first, because they’ve been made so many promises down the years by this or that. And things didn’t materialise,”
Mark explains. “So that was probably their reaction until the doors opened.
But those who’ve come across us and who we’ve been talking to –we’ve had a fantastic response.
“One youngster walked through the door last week from one of the local schools. He couldn’t believe what the place was like. He said, 'Is this a five-star luxury hotel?’ That’s exactly the kind of response we wanted.
“We’re now in that exciting phase of working with lots of partners to bring the building to life – from openaccess youth clubs and eSports teams to every primary school child taking part in our new woodland Forest School,” says Mark. “And that’s just the start. There are plans for music, arts and crafts, counselling services, a community cinema... the list goes on,” he adds, smiling.
But the centre is much more than just a place to have fun. “It’s not just
about entertainment,” he explains. “It’s about creating aspiration –helping young people build their self-esteem, confidence and life skills.
A space where they can grow, belong, and start to see what’s possible.”
Success for the Lighthouse Project, according to Mark, extends far beyond a beautifully refurbished building. In five years, he hopes the centre will welcome more than 1,500 young people annually, offering them not only a place for recreation but critical support in developing life skills and aspirations. Partnerships with companies like British Engines and Ringtons illustrate the project’s commitment to creating employment pathways, mentoring opportunities, and lasting community relationships, alongside their financial commitments to the project.
“We’re not just providing a space,” he emphasises. “We’re offering the chance to build confidence, gain skills, and see life choices they never considered possible.”
Reflecting on the journey, Mark
recognises how the skills developed at Benfield have been instrumental in the project’s success. He describes himself modestly as “just a trustee,” but it’s clear his role has been catalytic, combining commercial expertise with social good. He passionately encourages other entrepreneurs to do the same, arguing convincingly that the real legacy of any successful entrepreneur lies not in profit margins, but in impact on people and community.
“Don’t underestimate what your business skills can achieve beyond profit,” he urges. “Writing a cheque is easy – but investing your experience and passion can change lives. And that’s hugely rewarding!”
The Lighthouse Project brings that belief to life. It’s not just a community centre, but a symbol of what’s possible when entrepreneurial spirit meets genuine compassion. For Mark, this isn’t retirement, this is a new chapter defined by purpose, passion, and profound community impact.
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Membership offers valuable benefits including an exclusive networking event on Tuesday 16th September, family tickets for the Eagles Women’s first home game on Sunday 21st September and brand exposure that connects your company with an inspiring story. Yet the real value lies in being part of something bigger: by joining, businesses are supporting grassroots sport, STEM outreach and helping to inspire more young women to believe in what is possible, both on and off the court.
Paul continues: “The feedback we’ve received has been extremely positive.
The W Club is already generating real excitement, and we’re eager to carry this energy forward as the season gets underway.”
For Elaine, the message is clear.
“Whether you’re a small business or a major employer, this is your chance to give back and champion equality, community and opportunity in women’s sport. The W Club and Newcastle Eagles Women will only succeed if more businesses step forward and offer their support. With the new season just around the corner, now is the perfect time to get involved.”
Newcastle Eagles W Club Membership costs £500 + VAT per season and includes:
• Invitation to the W Club launch and networking event on Tuesday 16th September at 4pm
• Four tickets for the Eagles Women’s opening game of the season on Sunday 21st September at 4.30pm
• Access to the exclusive VIP bar pre-game at the season opener from 3.30pm
• A post-game photo with the team
• A digital asset to share on social media and your website
• A package of 20 tickets to use across the remainder of the 2025/26 Super League basketball season
• An exclusive W Club discount for additional women’s game tickets
For full details, to find out more and join the W Club visit newcastle-eagles.com/wclub or scan the QR code.
