Hotels today Oct/Nov24

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CEO’S UPDATE PADDY O’SULLIVAN

What is the biggest issue threating the ongoing viability of pubs? That’s the question put to a group of publicans at a recent AHA (Vic) forum.

TAX ON ALCOHOL is the most common thread of concern across our industry.

Alcohol tax increases twice a year, based on CPI and compounding year on year is damaging Australia’s vibrant hospitality sector and unfairly punishing responsible Australian pub customers. The cost of a drink in a pub, club or restaurant is increasing due to a range of input costs such as food, energy, insurance, and interest on finance. But the most significant and crushing of those input costs is the tax on alcohol.

Australia now unfortunately has unwelcome reputation of having the third highest taxes on spirits and beer in the world.

Consumers are awake to this hidden tax and are demanding relief so that a visit to a pub does not become out of reach for everyday Australians.

AHA’s proposal to Government

Any beverage poured into a glass creates a job. Therefore, we have proposed to the Federal Government:

• A 40% discount on the excise rates currently paid for spirits and beer sold “on premise” in licensed venues such as pubs, bars, and clubs. The discount would only apply to spirits and beer that are dispensed through a container that is connected to a pressurised or pump delivery system, or a specialised system that is unique to the on-premise environment and approved by the ATO.

• The discount would not apply to any excisable liquor sold “off premise.”

Budget impact

We note between 15-20% of all alcohol is sold in premise, and the remaining 80-85% is sold off premise in places such as bottle shops and online. Therefore, our proposal to only reduce the tax on premise minimises the impact on the budget. In regards to the impact on the Commonwealth budget for 2024/25, we note:

• The budget estimate for excise collected is $2,760m for beer and $5,340m for spirit-based products – a total of $8,100m.

• Our modelling on the budget impact is $91m for beer. While the impact for spirits is more difficult to determine, the budget impact for spirits would be estimated to cost approximately $78m if 30% of all spirits sold on premise were dispensed using a specialised, pressurised or pump delivery system. The impact to the budget of the 40% discount on both spirits and beer would therefore be around $169m, or 2% of spirits and beer excise collected.

Responsible consumption

In regards to any concerns around responsible consumption, we note:

• Alcohol consumption in Australia peaked at 13.1 litres of pure alcohol per person in 1974-75. Since then, consumption has fallen by 25 per cent to 9.51 litres per capita in 2017-18 (ABS, Apparent Consumption of Alcohol, 2017-2018).

• The percentage of Australians drinking at risky levels has also declined. The percentage of people drinking at risky levels over a sustained 12-month period fell from 20.8 per cent to 16.8 per cent between 2007 and 2019 (AIHW, National Drug Strategy Household Survey 2019).

Global Gaming Women

Global Gaming Women (GGW) was created in 2011 as a development program by the American Gaming Association to advance emerging female leaders in the gaming industry.

Initially launched as an independent charitable organisation in 2016, GGW now delivers high-impact programs and events to women in the gaming industry.

With over 7,000 active members across 70 countries, the organisation

offers educational programs, mentorship opportunities, and networking events all over the world.

In an industry where women have been underrepresented, Global Gaming Women is leveling the playing field. The vision of GGW is a future of inclusiveness and diversity that benefits every individual in the industry.

In July, GGW held a fantastic networking event at Sky City in

Adelaide where industry professionals gathered from all areas of the gaming industry – there were accountants, hotel managers, game designers, table hosts and marketers.

At the Australasian Gaming Expo in Sydney in August, GGW hosted a networking breakfast with over 130 women in gaming and their allies attended. We were fortunate to have many people from out of state for this event and even a few international visitors. Thanks to

Gaming Technologies Australia who supported GGW generously for this event.

So, what’s next in our neck of the woods?

We’ll be heading to the Gold Coast for an event in November at Star City which will line up with the Australasian Croupier Championships.

GGW will also be running in person development sessions in Sydney in March next year so stay tuned for more information on those.

Through GGW Lean in Circles, women connect with one another to share advice, experiences, and best practices. Whether you’re new to gaming or an industry veteran, our programs assist in providing the tools and support needed to achieve your goals.

Lean In Circles represent intimate

develop. These circles are specifically designed to harness the strength of peer support, mentorship, and the exchange of shared experiences. Many participants have described their Circle as having a personal advisory board, which empowers them to enhance both their personal and professional aspects of life.

Applications are now open for Lean-In Circle moderators and participants, with selected moderators receiving training in December in preparation for the circles to kick off in January. Visit www.globalgamingwomen.org/ page-18102 for more information.

If you aren’t a member of GGW, it’s time to get involved! Check out www.globalgamingwomen.org

BENEATH THE BAMBOO LANTERNS: A NEW ERA AT ST ANDREWS HOTEL IN FITZROY

As I hopped off the tram and began my walk towards the St Andrews Hotel in Fitzroy, I couldn't help but be captivated by the beautiful Victorian structures that lined the streets, their ornate facades standing in stark contrast to the lush greenery of Fitzroy Gardens. The gentle sound of man-made waterfalls added a serene backdrop to my stroll, setting the perfect tone for my visit to this historic establishment. The pub stands strong with its roots dating back to 1854,

having weathered fires, transformations, and changing times to emerge as a beloved fixture in the local community. Today, under the stewardship of Jasmin Vujic and her partner Rob Turner, the hotel continues to evolve while honouring its storied past.

The journey of the St Andrews Hotel is a tapestry woven with colourful characters and memorable moments. In 1987, Betty Jenkins, a pioneer in themed hotels, breathed new life

into the then-tired ‘Hawkins St Andrews Hotel.’ With her pet monkey and cockatoo in tow, she renamed it The Pumphouse Hotel, quickly turning it into a Melbourne institution known for its sticky green carpets and ever-flowing pints. Betty's legacy lives on not just in spirit but also in the hotel's signature cocktail menu, where a much-loved gin-based cocktail, the "Betty Jenkins" pays homage to her vibrant personality.

For Jasmin Vujic, taking the reins of this family-run business is both an honour and a challenge she enjoys. "I'm very grateful to have had such a unique upbringing," she reflects. "It's definitely shaped me into the person that I am today and led me down this path of hospitality. Obviously, a lot of pressure comes with that, and I don't want to let my family down. They put their blood, sweat, and tears into this for 28 years. So, I'm just very grateful to have been given this opportunity. Although we're running the same pub, it's a completely different business now compared to what it was back in the 90s. However, one thing that has prevailed is the importance of good hospitality and taking care of our people.” Growing up in the pub, Jasmin's earliest memories are intertwined with the establishment's daily rhythms. "From as young as 12 years old, I was working here," she recalls, noting the sense of community that pervaded her childhood. "The staff here were like my older brothers and sisters."

This sense of family and community remains at the heart of the St Andrews Hotel's ethos. Rob Turner, Jasmin's partner and co-manager, emphasises their commitment to personalised service. "While we aren't a fine dining style restaurant, we still offer that sort of experience of elevated dining," he explains. "Right from when customers walk in the door, they are welcomed with big smiles and immediately served water, while they browse through the food and beverage menu."

The hotel's evolution is perhaps most evident in its culinary offerings. Head Chef Alex Gaitanos has been instrumental in modernising the menu while respecting the pub's traditional roots. "I saw an opportunity to do things myself and improve in certain areas that were needed," Gaitanos shares. His approach balances innovation with familiarity, introducing modern techniques and fresh flavours while maintaining beloved pub classics. "Everything's fresh, and

everything's done to the best we can," he asserts, highlighting dishes like cured fish and creatively prepared meats using the sous vide techniques that reflect contemporary culinary trends.

The St Andrews Hotel's commitment to quality extends beyond its kitchen. Rob and Jasmin speak passionately about their carefully curated wine list and seasonal cocktail offerings. "We sit for hours even to select our wine list, and handpick them personally," he says. This attention to detail is matched by their investment in staff training. " Every time we change the food and drinks menu, we do training on the Monday when we are closed, the staff taste the food and try the drinks, which is a very in-depth session."

Perhaps one of the most striking features of the pub is its event space, the St Andrews Conservatory. Known for its delicate bamboo lanterns and distinctive glass roof, this multiaward-winning venue has become one of

Melbourne's most sought-after locations for weddings and events. Jasmin takes pride in their flexible approach to event planning. "We do have a list of recommended suppliers," she explains, "but if couples want to have their own suppliers, they're more than welcome to bring in whoever they like.

Jasmin went on to explain how the events coordinators in the team a hands-on crew are, willing to add any additional decorations that the hosts might have, like place cards and wishing wells. “We set all that up for them. That's sort of our point of difference here. A lot of function venues you go to, they are hesitant to set up anything beyond the tables. At St Andrews, we're here from the morning right to the end of your function, helping coordinate and set everything up. I think that's one thing we're really known for - our flexibility, attention to detail, and how much we really care about making it the perfect event,” she says. In a slightly vulnerable moment Jamin admitted that if it wasn't for the functions, the hotel probably wouldn't have survived the last few years since COVID. “So that's one thing we're obviously really focusing on, trying to build that aspect of our business,” she says.

As they look to the future, Jasmin and Rob are keenly aware of emerging trends in hospitality. "People love the fact that we have lots of options for small plates," Rob notes, highlighting the growing popularity of shared dining experiences. They're also responding to the increasing demand for non-alcoholic options, dedicating an entire page of their menu to sophisticated alcoholfree beverages.

What sets the St Andrews Hotel apart, however, is not just its ability to adapt to trends but its deep connection to its history and community. This is perhaps best exemplified by their cocktail menu, where

each drink tells a story. "One of our classics is called the Betty Jenkins," Rob explains, "and another is called 'The Regular,' which we dedicated to Malcolm, a regular who passed away. He had been coming to the pub before Dad even started working here 30 years ago. He was like an uncle to us; he remembered all our birthdays. I remember coming home from school, and without fail every day, he would be sitting at the bar, with a big smile, waiting to ask us about our day.

As Jasmin reflects on the journey so far, she expresses both gratitude and a sense of responsibility. "It's incredible how much love there is for this place," she says. "We're just trying to honour that legacy while moving forward."

From its humble beginnings as the Hawkins St Andrews Hotel to its current incarnation as a modern gastropub with a nod to tradition, the St Andrews Hotel embodies the spirit that characterises Melbourne's best-loved institutions. As it continues to evolve, one thing remains constant: its commitment to creating a warm, welcoming space where good food, great drinks, and lasting memories come together.

THEN: THE Conservatory
NOW: THE Conservatory
THEN: THE FACADE
NOW: THE FACADE
THEN: THE BAR NOW: THE BAR

COURTYARD MELBOURNE FLAGSTAFF GARDENS

A SMALL TEAM WITH BIG AMBITIONS

At the recent Victorian Accommodation Awards for Excellence, Courtyard Melbourne Flagstaff Gardens earned the prestigious title of “Mid-range Accommodation Hotel of the Year.” For this vibrant, urban hotel on the fringe of Melbourne CBD, the accolade represents not only an achievement but a reflection of the unwavering commitment to providing an exceptional guest experience.

Part of the globally renowned Courtyard by Marriott family, Courtyard Melbourne Flagstaff Gardens stands out for its ability to combine Marriott’s innovative approach with a uniquely local flavour. Courtyard by Marriott, with over 1,310 locations in more than 60 countries, is the brand of choice for trailblazing guests who are driven by passion and purpose. The Flagstaff Gardens location is no exception,

with its blend of modern design and warm hospitality, creating an elevated experience for guests. Courtyard by Marriott is also part of the Marriott Bonvoy® program, offering rewards and recognition to travellers worldwide.

CELEBRATING A SHARED VICTORY

The moment Courtyard Melbourne Flagstaff Gardens was announced as the winner, the excitement among the team was immediate. There was a collective sense of pride and achievement. The recognition felt like a victory for the entire staff, who, despite being a smaller team, always pull together to deliver the best possible experience for their guests.

The team’s enthusiasm stems from the knowledge that their dedication has made a difference. Every staff member, from housekeeping to front-of-house, has played a

role in the hotel’s success. The award serves as a testament to the hard work that often goes unnoticed but is always felt by the guests who stay with them.

THE STRENGTH OF A SMALL TEAM

Courtyard Melbourne Flagstaff Gardens prides itself on being a small but mighty team. In many ways, the hotel’s size is one of its greatest strengths. With fewer people, every individual’s role becomes even more critical, and the bonds between team members grow stronger. Working in such a close-knit environment fosters a sense of camaraderie that permeates every aspect of the hotel’s operation.

For General Manager Carolyn Smith, this sense of teamwork is what sets Courtyard Melbourne Flagstaff Gardens apart. “We may be small,

General Manager, Carolyn Smith with her “General Manager of the Year 2023” award.

With top-tier catering and F&B options, every event at Courtyard Melbourne is elevated.

Courtyard facade
The rooftop bar offers stunning city views, creating the perfect setting for events at Courtyard Melbourne.

but we’re incredibly tight-knit,” she explains. “Each person on this team understands the importance of their role, and we support each other through everything. When you work in an environment like that, it’s no surprise that great things happen.”

Winning the award has only strengthened the team’s sense of unity. According to staff members, the recognition has motivated them to continue striving for excellence and to take even more pride in their work. The award is not just a reflection of the hotel’s success but a validation of the effort and passion each team member puts in day after day.

LEADING BY EXAMPLE

At the helm of Courtyard Melbourne Flagstaff Gardens is General Manager Carolyn Smith, a leader who brings experience, passion and a personal touch to the role. Carolyn was recently recognised by Marriott International as “General Manager of the Year 2023” for Select brand hotels at the 2024 APEC General Manager Conference. This prestigious honour highlights Carolyn’s leadership style, which is grounded in collaboration and her deep understanding of hospitality.

Carolyn’s approach to managing the hotel is as hands-on as it is heartfelt. She’s known among her staff for being approachable,

supportive and fair. Her leadership philosophy centres on making her team feel valued, which in turn creates a positive work environment that trickles down to the guest experience. Under her leadership, the hotel has flourished, earning both the Mid-range Accommodation Hotel of the Year award and recognition from Marriott on an international level.

“For me, leadership isn’t about hierarchy or titles. It’s about creating a space where my team feels empowered to take ownership of their work. If they feel supported, they’ll pass that care on to our guests, and that’s how we succeed.”

Carolyn’s ability to foster this supportive environment is what has helped Courtyard Melbourne Flagstaff Gardens stand out. Whether she’s lending a hand at the front desk during busy times or listening to her staff’s ideas for improvement, Carolyn leads by example and her team follows suit.

BUILDING A CULTURE OF CARE

At Courtyard Melbourne Flagstaff Gardens, one of the core values that drives the team is a commitment to genuine care—for both the guests and each other. It’s this culture of care that Carolyn has worked hard to foster, and it’s been key to the hotel’s success. Every team member understands the importance of

making guests feel welcome and comfortable from the moment they step through the doors. It’s the little details that make a difference, whether it’s going the extra mile to personalise a guest’s stay or ensuring that the space feels like a home away from home.

The team takes pride in making every interaction meaningful. This level of personal attention is something that sets Courtyard Melbourne Flagstaff Gardens apart. Whether it's remembering a regular guest’s favorite coffee order or taking the time to offer personalised recommendations for Melbourne’s best-kept secrets, staff go above and beyond to create memorable experiences.

“We’re not the biggest hotel in Melbourne, but we’re all about those human connections,” Carolyn explains. “Our guests feel it because we genuinely care about their stay. It’s not just about offering a bed for the night—it’s about making them feel part of our community.”

LOOKING AHEAD

The future is certainly bright for Courtyard Melbourne Flagstaff Gardens. With a dedicated team, a supportive leader in Carolyn Smith, and a commitment to excellence, the hotel is poised for even greater success in the years to come.

Level Grounds Cafe & Bar combines casual elegance with excellent coffee in the heart of Melbourne

The “Mid-range Accommodation Hotel of the Year” award is a reflection of everything that makes Courtyard Melbourne Flagstaff Gardens special: a close-knit team that values collaboration, a culture of care, and a genuine passion for hospitality. As they celebrate this incredible achievement, the team is already looking ahead, ready to take on new challenges and continue their journey toward even greater heights.

At the heart of it all is the belief that hospitality is about more than just providing a place to stay—it’s about creating an experience that feels personal, welcoming, and unforgettable. That’s exactly what Courtyard Melbourne Flagstaff Gardens will continue to do, one guest at a time!

Courtyard Melbourne Flagstaff Gardens

50 Batman Street, West Melbourne VIC 3000 T: (03) 9120 1000

Modern, stylish guestrooms are designed for ultimate comfort and relaxation.
The dedicated team at Courtyard Melbourne ARE committed to delivering outstanding hospitality daily.

NO CLOWNING AROUND. BEACHCOMBER HOLIDAY UNITS

‘TAKES THE WIN’ – TWICE!

Former circus performers, Rebecca and Marty Hayes are well versed in collaborating with others to create memorable experiences. This enlightening reflection details how they have successfully leveraged these skills to provide first class service to their guests at Beachcomber Holiday Units, on the shores of Victoria’s picturesque Gippsland Lakes in Lakes Entrance.

Marty, Matilda and Rebecca show off the spoils of victory – twice!

Their efforts have been rewarded – twice! Recently winning AA (Vic)’s Apartment Style Accommodation Hotel of the Year – Regional, followed by the Gippsland Business Awards –Accommodation category.

Congratulations on your win! What does winning this award mean for your business?

Thank you very much! Winning the Apartment Style Hotel of the Year - Regional Award is a remarkable achievement for us. As small operators in a highly competitive category, this recognition highlights the hard work, passion, and personal touch we bring to our business every day.

Competing against larger, well-resourced properties and emerging victorious reaffirms our belief that individualised service, attention to detail, and creating memorable guest experiences can make a significant impact. This award validates our efforts and motivates us to continue providing the best possible experience for our guests.

How has your local Lakes Entrance community responded to your win? I understand you received some good local media coverage too?

The response from the Lakes Entrance community has been truly heartwarming. We’ve received congratulations and support from local residents, businesses, and organisations alike. The local newspaper, Lakes Post, featured an article about our win, which has helped raise awareness and generate excitement. It's gratifying to see the

community share in our success, as we believe that our achievement also shines a light on the wider appeal of Lakes Entrance as a fantastic holiday destination.

A couple of weeks later, you also won the Gippsland Business Awards - Accommodation category. Congratulations on your dual Award success. How will you leverage your success with future marketing activities you undertake?

Thank you again! Winning both the Victorian Accommodation Award and the Gippsland Business Award is an honour we’re incredibly proud of. We plan to leverage this dual success by featuring these accolades prominently in our marketing campaigns, website, and social media platforms. These awards add credibility to our brand, which will help attract new guests and strengthen trust with existing customers. We’ll also be incorporating these recognitions into our collaborations with local tourism boards to further promote Lakes Entrance as a top holiday destination.

Reading your impressive guest reviews (4.9 stars across 222 reviews), your attention to detail and extra care afforded to your guests are common themes. What's the 'service secret' to your sustained success?

Our 'secret' lies in delivering personalised and genuine hospitality. We treat every guest as an individual and strive to anticipate their needs before they even realise them. Small touches, such as remembering a returning guest’s preferences or providing thoughtful local recommendations, go a long way. As owner-operators, we are

directly involved in day-to-day operations, which allows us to maintain a high standard of service and respond quickly to any guest feedback. Our dedication to cleanliness, comfort, and guest satisfaction is nonnegotiable, and we believe that’s the key to our sustained success.

You purchased this business in 2015 and have made significant enhancements to the property since. Can you detail this transformation journey you undertook?

When we purchased Beachcomber Holiday Units in 2015, we saw great potential in the property, but we knew that significant improvements were necessary to meet guest expectations. Over the years, we have made substantial upgrades, modernising unit interiors to create comfortable, self-contained spaces for families, couples, and solo travellers. Each unit now features fresh décor, quality bedding, and modern amenities to ensure a relaxing stay.

In addition to these upgrades, we made it a priority to support our local economy during challenging times, such as the bushfires and the COVID pandemic. All the renovations were completed using local suppliers and tradespeople, and we sourced all materials locally. This allowed us to contribute to the community while enhancing our property.

Our units also showcase the work of local artists, with beautiful artwork throughout, and we offer locally made, 100% Australian-made toiletries to provide our guests with a unique, homegrown experience.

These enhancements reflect our commitment to providing a 'home away from home' while supporting the region that we are proud to be part of.

What about your location, right on the foreshore at Lakes Entrance? How do you leverage this to attract new and returning guests?

Our prime location on the foreshore is one of our biggest assets, and we actively promote it to attract guests. Being within walking distance to the beach, shops, and local attractions is a significant selling point, especially for families and travellers looking for convenience and easy access to nature. We highlight this advantage in our marketing materials, emphasising that guests can explore the natural beauty of Lakes Entrance without needing to travel far. Many of our returning guests appreciate this proximity, and we make sure to provide recommendations on local activities and experiences to enhance their stay.

You work closely with a number of other small local businesses, to really provide an immersive Lakes Entrance experience for your guests. Tell readers about some of these partnerships and how they promote your shared success.

We believe that collaboration is key to creating a memorable and diverse guest experience. We are fortunate to partner with several fantastic local businesses, offering packages with Lakes Entrance Segways and the Metung Hot Springs. Additionally, we collaborate with scenic cruise companies, wineries, mini-golf, cafes, fishing charters, fish and chips, boat hire services, a local car wash, and even Vinnies.

Modern, spacious, comfortable and well-appointed units

Our guests come with a wide range of interests, and we aim to cater to all of them, ensuring everyone can enjoy their unique Lakes Entrance experience. By offering such a variety of activities and partnerships, we enhance the guest experience while supporting the local economy. We believe that if we can provide an affordable ‘home away from home’ and encourage longer stays in the region, everyone in the community benefits, and Lakes Entrance will grow as a destination of choice.

You’ve mentioned previously how you met while performing in a circus act together. What lessons and skills have you learnt that were transferable from the circus to your holiday units business?

Our time in the circus taught us invaluable lessons that have been highly transferable to the hospitality industry. Working in the circus is a 24/7 commitment—you’re not only performing, but you’re also living, socialising, and collaborating with your peers, many of whom come from diverse backgrounds, nationalities, and religions. Despite these differences, everyone works together towards the shared goal of delivering a memorable performance.

In our holiday units business, we apply this same approach. We welcome guests from all walks of life and ensure that, no matter their background, they feel at home. The circus taught us the importance of adaptability, resilience, and engaging our audience, which in hospitality translates into creating a welcoming environment and delivering consistent, high-quality service.

Flexibility and quick problem-solving are also essential in both fields, allowing us to handle unexpected situations with grace while always prioritising the guest experience. Just like in the circus, where the goal is to create a performance people remember, our goal is to provide our guests with a memorable and enjoyable holiday experience.

Given your dual-Award success, do you have any future expansion plans?

Yes, due to high occupancy and the increasing demand for accommodation, we are now in the process of building three new studio apartments on-site. These one-bedroom apartments will cater specifically to overnight travellers, offering a comfortable and convenient option for shorter stays. Additionally, one of the units will be fully accessible, addressing the growing demand for accessible accommodation in the area.

This expansion will allow us to welcome more guests and continue providing high-quality experiences while meeting the diverse needs of our visitors. We're excited about this next chapter and how it will enhance our offerings.

Rebecca and Marty
Lanson Place Parliament Gardens

In the heart of East Melbourne, where history and modernity merge, the city’s latest gem, Lanson Place Parliament Gardens, has opened its doors. This 5-star boutique hotel, housed in the historic 1901 Salvation Army Printing Works, offers a unique fusion of Melbourne’s rich heritage and cutting-edge design, making it the perfect urban sanctuary for those seeking escape. The hotel’s opening marks the brand’s debut in Australia, adding to its prestigious portfolio of boutique properties across Asia.

Penthouse terrace view
Chronicle 502 Bar & Dining

Lanson Place Parliament Gardens is ideally located just moments away from Melbourne’s bustling city centre, allowing guests easy access to the city's vibrant arts, culture, shopping, and culinary scenes. Yet, stepping into the hotel feels like entering another world—a peaceful oasis where history whispers through every corner while modern sophistication speaks to the present.

A Journey Through Art, History, and Thoughtful Design

The experience begins the moment you arrive. As you step into the lobby, you’re greeted by a breathtaking 40-metre ceiling installation inspired by the native Melaleuca paperbark tree, designed by renowned Melbourne artists. The installation gracefully sweeps across the ceiling, its layers peeling away like the pages of a manuscript, an homage to the building’s former life as the Salvation Army Printing Works. This artistic masterpiece is just the beginning of a visual journey that continues throughout the hotel, where over 450 commissioned artworks and sculptures from local artists adorn the interiors, blending heritage with modernity to create a serene and thought-provoking atmosphere.

Each element of the hotel’s design has been carefully curated to reflect Melbourne’s cultural richness, seamlessly blending the old with the new. The art and architecture not only pay tribute to the city’s history but also offer a contemporary experience for the modern traveller. The hotel’s design philosophy reflects Lanson Place’s commitment to creating spaces where guests feel a deep connection to their surroundings.

Accommodation: A Sanctuary for Every Traveller

Whether you're visiting for a quick weekend getaway or planning a longer stay, Lanson Place Parliament Gardens offers a wide range of accommodation options designed to cater to every type of traveller. The hotel boasts 137 rooms, ranging from exquisite hotel rooms to studios, and spacious 1- and 2-bedroom apartments. For those seeking the ultimate in sophistication, the hotel features two exclusive penthouses that offer sweeping views over Melbourne’s iconic skyline. These penthouses provide a private retreat in the heart of the city, complete with spacious living areas, state-of-theart amenities, including a private outdoor terrace with panoramic views of Parliament Gardens and Melbourne city, and carefully curated interiors that blend elegance with contemporary flair.

World-Class Amenities for Unwinding and Relaxation

At Lanson Place Parliament Gardens, the guest experience extends far beyond the rooms. The hotel offers a range of worldclass amenities designed to help you unwind and rejuvenate. The 20-metre heated indoor swimming pool and spa are perfect for a relaxing dip or a revitalising swim, no matter the season. For those who like to keep up with their fitness routines while travelling, the hotel boasts a 24-hour fitness centre equipped with the latest Technogym equipment, including treadmills, free weights, and strength-training machines. Whether you're an early riser or

prefer a late-night workout, the fitness centre is available whenever you need it.

Food lovers will find much to savour at Chronicle 502 Bar & Dining, the hotel’s signature restaurant. Offering a vibrant culinary experience that celebrates Melbourne’s renowned food scene, Chronicle 502 Bar & Dining features a menu inspired by locally sourced ingredients, seasonal flavours, and global culinary trends. Whether you're looking for a casual breakfast, a leisurely lunch, or an indulgent dinner, the restaurant’s expert chefs will delight your palate with dishes that are as visually stunning as they are delicious.

The restaurant’s modern, stylish design creates the perfect setting for any meal, from intimate dinners to larger gatherings. And for those who prefer a more laid-back dining experience, the bar offers an array of signature cocktails, fine wines, and a carefully curated selection of beers—ideal for unwinding after a day of exploring the city.

The Lanson Place Experience: A Home Away From Home

What truly sets Lanson Place Parliament Gardens apart is its unwavering commitment to providing guests with a home-like experience. The brand’s familylike hospitality, which has earned it a distinguished reputation across Asia, is at the heart of everything it does. From the moment you check in, you’ll be greeted with warm, personalised service that makes you feel like part of the Lanson Place family.

1-Bedroom Apartment

General Manager Marcus Packham has described the hotel as “more than just accommodation; it’s a home-away-fromhome for every guest.” This philosophy is evident in every aspect of the guest experience, from the carefully designed interiors to the thoughtful amenities and exceptional service. Whether you’re staying for a night or a month, the team at Lanson Place Parliament Gardens is dedicated to making your stay as comfortable and memorable as possible.

Experience Melbourne Like Never Before

Melbourne is known for its vibrant cultural calendar, with world-class sporting events,

festivals, art exhibitions, and theatre performances taking place year-round.

Lanson Place Parliament Gardens is perfectly positioned to offer guests easy access to all that the city has to offer, while also providing a peaceful retreat from the excitement. Whether you're here for the Footy finals, The Australian Open, the latest show, or simply to explore the city’s famed laneways, Lanson Place Parliament Gardens is the ideal base for your adventures.

Special Opening Offer: Book Your Stay Today

To celebrate its opening, Lanson Place Parliament Gardens is offering special

Lanson Place Parliament Gardens

502 Albert Street, East Melbourne VIC 3002 T: (03) 8638 7800 lansonplace.com/parliamentgardens

introductory rates for two guests starting from just $280 per night, which includes a complimentary buffet breakfast and welcome drink. This offer is available for stays until 12th January 2025, making it the perfect time to discover Melbourne’s newest 5-star boutique hotel.

A stay at Lanson Place Parliament Gardens is the perfect blend of heritage, art, and modern comfort on the edge of the city.

STUDIO
Chronicle 502 Bar & Dining
Fitness Centre
Fitness Centre

Thanks to the tremendous efforts of AHA (Vic) members, we have raised $205,000 through the 2024 Legends Challenge for RULE Prostate Cancer, bringing the total support from the Hotel Care Foundation and AHA (Vic) membership to an impressive $340,000 this year.

To all participating members, we are immensely grateful for your support. Your commitment to hosting and facilitating fundraising activities at your venues has been pivotal in making this campaign a huge success, and we couldn’t have done it without you.

Together, we are making a real difference in the fight against prostate cancer, and hope to continue doing so in the coming years.

Thank you to all members who joined us at the 2024 AFL Grand Final Ladies Lunch. Your participation at the fundraising raffle helped us raise over $18,000 for Love Your Sister, a charity led by Samuel Johnson. This organisation is dedicated to ensuring that all new cancer patients receive precision treatment, regardless of their cancer type, age, income, or status. Their vision is to guarantee that patients receive the right treatment the first time, every time. As we stand on the brink of a post-genome revolution, we aspire for Australia to lead the world in Precision Medicine. Your support makes a significant difference in helping Love Your Sister achieve their goal.

THE BLUEPRINT OF LUXURY: CRAFTING PREMIUM SPACES IN HOSPITALITY

In the vibrant hospitality sector, the importance of creating spaces that define luxury and refinement is paramount. GETC Group has consistently been at the forefront, blending precision in architecture with bespoke interior solutions to craft environments that resonate deeply with guests.

MASTERING THE ART OF HIGH-END FIT-OUTS

At GETC, we understand that true luxury is in the details. Each project begins with careful planning, where every element from spatial layout to material selection is thoughtfully considered for aesthetic and functional superiority. We collaborate with renowned architects and designers to ensure a seamless integration of modern trends with classic elegance.

COMMITMENT TO QUALITY MATERIALS

Our dedication to quality shines through in our selection of materials and finishes. Utilizing sustainable and high-quality materials, we help our clients enhance their environmental credentials while maintaining an air of sophistication in their properties.

LEVERAGING ADVANCED DESIGN TECHNOLOGIES

Our team employs the latest in design technology to transform initial concepts into tangible experiences, allowing for a detailed preview through advanced 3D modelling. This fusion of technology and creative vision ensures our designs meet the high expectations synonymous with luxury hospitality.

A PROVEN TRACK RECORD

With decades of experience, GETC has contributed to the creation of iconic hospitality venues globally. Our projects illustrate our capability to deliver luxury that not only meets but exceeds client expectations, enhancing the guest experience significantly.

COLLABORATION AT EVERY STEP

True to our collaborative approach, we work closely with all stakeholders from the outset, ensuring every project aspect aligns with the overarching sustainable and aesthetic goals. Our comprehensive approach includes meticulous project management and ongoing support, ensuring seamless execution and enduring success.

YOUR PARTNER IN EXCELLENCE

Choosing GETC means opting for a partner who understands the intricacies of the hospitality industry. Our team is prepared to bring your vision to life with a commitment to excellence that has become our hallmark.

We invite hospitality leaders to join us in forging paths towards more refined and sustainably luxurious environments. Discover how our expertise can be the cornerstone of your next project, delivering not just solutions but a legacy of luxury.

ATTRACTING AND RETAINING OVERSEAS TALENT THROUGH IMMIGRATION STRATEGIES IN THE HOSPITALITY INDUSTRY

The hospitality industry is a dynamic and fast-paced sector that thrives on providing exceptional service to customers. However, the industry faces a significant challenge: maintaining a steady and skilled workforce. One of the most effective ways to address this challenge is through strategic immigration policies. By leveraging immigration strategies, businesses can attract and retain overseas talent, ensuring a sustainable workforce that meets the demands of the industry.

Understanding

the need for overseas talent

The hospitality industry often struggles with high turnover rates and a shortage of skilled workers. Seasonal fluctuations, the demanding nature of the job, and the competitive market make it difficult to retain local talent. Businesses face several key challenges when trying to source overseas talent via employer-sponsored visa programs:

• Demand for unlisted occupations: there is a significant demand for roles not currently available on the standard and/or nonregional skilled occupation lists, such as hotel services managers, trade waiters, and housekeepers.

• Casual and fluid workforce: the industry heavily relies on a casual workforce, which adds to the instability and challenges in maintaining a steady staff.

• Work experience requirements: the requirement of relevant work experience for certain visas, such as the Temporary Skill Shortage visa (subclass 482), has been a barrier, although this requirement will be reduced from two years to 12 months from 23 November 2024. This does not

negate the higher level of work experience required for persons who do not have formal qualifications or who are required to obtain pre-requisite skills assessment (e.g. 3-5 years experience).

• Mandatory skills assessment requirements and processing delays: there is a cohort of workers under the subclass 482 program who are required to obtain a positive skills assessment in their nominated occupation (mainly Cooks and Chefs) from a relevant skills assessment authority. This creates longer lead times to preparing and lodging an application attracting additional lead times and costs for the business and applicants.

• Income thresholds and visa program uncertainty: annual indexing of the temporary skilled migration income threshold (TSMIT) poses additional challenges, particularly for venues that pay close to the Award rate for entrylevel Cooks and Chefs. The Subclass 482 program is expected to be phased out at the end of 2024 and replaced by a new three (3) tiered Skills in Demand visa. Most hospitality businesses will need to nominate an occupation on a targeted skilled occupation list, with Café or Restaurant

Manager and Conference and Event Organiser at risk of removal.

• Retention issues: retaining talent is a persistent issue, especially for 'short-term stream' occupations, highlighting the need for providing clear pathways to permanent residence.

Key immigration strategies for attracting talent

Employer-sponsored visas

Employer-sponsored visa programs are effective for attracting overseas talent, offering pathways for workers to gain employment in Australia and providing employers access to a broader talent pool.

• Temporary Skill Shortage (TSS) Visa (subclass 482): allows businesses to sponsor skilled workers for up to four years, with pathways to permanent residency under specific streams.

• Skilled Employer Sponsored Regional (subclass 494): a five-year visa with a pathway to permanent residence after three years, designed for regional employers.

Adroit continued to act in a transparent manner with the insured and loss adjuster, supporting the insured through their hardship and outlining ways that they were able to work towards returning to normal. When not sure about a query from the insured, the Adroit claims team were straight on the phone to the insurer’s and provided the answer accordingly. Adroit was able to provide advice to the insured on operations in the interim – The front-bar and beer garden were able to continue to stay open serving beverages to ensure the incident was a mere speed hump in the long-term future of the pub.

Continuous Adaptation and Improvement:

The hospitality industry is dynamic, with risks evolving over time. Adroit Insurance & Risk remains proactive by continuously monitoring industry trends and regulatory changes. They

adapt their strategies accordingly, ensuring that clients receive proactive support and effective risk mitigation measures tailored to their specific needs.

In this scenario, the assessor reported the damages back to the insurer who in turn, approved the claim. The insurer was able to arrange for a business interruption payment to be made to the insured in line with their policy and Adroit ensured that the repair works were going to be completed in a timely manner.

Commitment to Long-term Success:

Beyond immediate claims management, Adroit Insurance & Risk is dedicated to building lasting relationships with their clients within the AHA Victoria community. Their proactive claims management approach underscores their commitment to the long-term success and resilience of hotels and pubs. By prioritising proactive communication, expert negotiation, and efficient coordination with assessors, builders, and insurers, they empower clients to navigate uncertainties confidently and focus on delivering exceptional experiences.

Under the close-watch of the Adroit claims team, the repair works were completed, the insured was able to return to normal operations and the community was able to regain a culinary destination – A great outcome for all and a learning experience that should serve the pub well moving into the future.

PARTNERS

LOWER FEES, MORE INVESTMENT CHOICE AND IMPROVED INSURANCE FOR HOSTPLUS MEMBERS

Hostplus recently improved its product offering, reducing fees and providing members with even more control over their investments.

Lower fees and costs

Hostplus has removed one of the fees that forms part of members’ administration and investment fees and costs. The Trustee Fee, which was introduced in March 2022, was removed in September 2024. Lower investment fees and costs also apply to the super fund’s Balanced, Australian Shares and International Shares investment options. That means more money in members’ accounts, where it belongs.

Three new indexed investment options

With Hostplus, members can choose how their super is invested. The super fund offers a variety of investment options to suit different members’ preferences.

In October, Hostplus added three new diversified indexed investment options to its range. An indexed option is mostly ‘passively managed’. This means the new options aim to track the returns of the markets in which they invest, aiming to minimise associated investment fees and costs. The new additions mean a wider range of lower-cost investment choices are now available to members. That’s a plus.

1. Indexed Growth

This option has a higher allocation to shares (approximately 90%), and a smaller allocation to bonds and cash. It’s designed for people who can tolerate the ups and downs of markets in the short term, with the aim of delivering moderate returns over the long term (on average, 2.5% above inflation annually).

2. Indexed Conservative Balanced

This option has a roughly equal allocation to shares (55%) and bonds and cash (45%). It’s designed to be less vulnerable to the ups and downs of share markets in the short term, while aiming to deliver modest returns over the long term (on average, 2% above inflation annually).

3. Indexed Capital Stable

This option has a lower allocation to shares (37%) and a higher allocation to cash and bonds (63%). The option aims to deliver modest returns over the long term (on average, 1.5% above inflation annually).

*The level of investment risk is based on an industry wide Standard Risk Measure. It shows the number of expected negative annual returns over a 20-year period

You can find more information about Hostplus’ investment options at hostplus.com.au/investments

Hostplus insurance just got better

Hostplus improved its insurance offering on 1 October 2024. As part of these changes, Hostplus simplified its Death and Total and Permanent Disablement (TPD) insurance and changed the way it calculates insurance premiums.

As a result, all Hostplus members with automatic ‘unitised’ Death and TPD insurance cover are paying lower premiums. Across all age groups, members are saving an average of 13% on premiums.

In more good news, the TPD definition has been broadened, meaning the terms and conditions related to making a TPD claim are now less restrictive. In addition, age limits for Income Protection cover have also been extended, benefiting older members who want to apply for and hold Income Protection insurance cover.

The result? More savings, better cover, and enhanced terms and conditions are now available to Hostplus’ 1.8 million members. That’s a plus.

Find out more about the insurance changes at hostplus.com.au/insurancechanges

Your family has been operating hotels since 1992. Were you always interested in joining the family business?

I went to university to study film and television but when I started turning up more to my job as a bottle shop attendant and waiter at the Grosvenor Hotel than I did to uni, I figured it was a good indication of what I really wanted to do!

I joined my family’s IGA supermarket as a trainee manager but always kept up my shifts at the pub on the weekend and eventually started managing the Newport Hotel where I was able to deliver good growth. Dad understood how much being in hospitality meant to me and we decided to buy a hotel together. That was the Kealba Hotel – the rest is history!

How important are data-informed insights and loyalty programs in building up a picture of your customers?

I’m always looking at the consumer data

because you want to know where your customers’ discretionary spend is going, especially in challenging economic times. We always expect a lull over winter so it’s about translating that data into making smart decisions about price points and merchandising to help boost the basket size.

We do our own loyalty programs focussed on food and beverage in our venues but we’re looking forward to LMG’s loyalty program as it will provide more bespoke opportunities to connect with consumers through personalised offerings. It’s about getting the consumer to think about us, providing that one extra thing that will bring them into our store instead of going somewhere else.

What’s your strategy for thriving during tough economic times?

It’s about knowing your community and your customers. For us, that means clicking

Stronger brands mean a stronger business – it’s as simple as that.

a bit lower to meet the needs of the local demographic. For example, beer is a loss leader - we can make it up on other products. We don’t want to be asking people to pay $25 for a 6-pack. It’s the same in our venues – we always offer a decent suite of meals so there’s something for everyone. And consumers are looking for that little extra something, so having a kids’ play centre, for example, means a lot to a family.

You’ve been with LMG since 2019. What keeps you on as a member?

The care factor. They are all for their members and very hands on with their support, with everything from purchasing to merchandising. And they’re very committed to maintaining the quality of the membership and the consistency of their brands which is critical in such a competitive market.

This month marks one year since LMG launched the new brand platform for Bottlemart, “There’s more in Store.” This initiative was designed to boost our investment in our brand, create more awareness and ultimately attract more shoppers to build a stronger business with competitive advantage.

We set ambitious goals, and we're pleased to see positive growth across the board:

• Bottlemart awareness has increased by 4%.

• Bottlemart consideration has increased by 2%

These are very strong results in a competitive liquor landscape.

What’s even more encouraging is the shift in how shoppers perceive Bottlemart compared to competitors. We’ve seen solid gains in key areas like brand popularity, trust, competitive pricing, and product assortment, as well as a reputation for always having something new in-store. These are exactly the results we hoped for with the relaunch,and they’re great news for both LMG and our Bottlemart members. The strong brand perceptions, backed by measurable growth, reinforce our position in the market and build a solid foundation for continued success.

(Source: Tracksuit Brand Tracker)

NEW HOTEL MEMBERS

SPRINGROCK PUBLIC BAR/ GOOD HEAVENS

87 BOURKE ST, MELBOURNE VIC 3000 (03) 9453 2882

Springrock is located conveniently on the corner of Exhibition and Bourke Street, offering easy access to the 86 and 96 tram. It is a brand-new bar and grill in Melbourne's CBD, offering a classic suburban pub experience with a twist.

Enjoy elevated pub fare alongside a wide selection of local and international drinks. Watch the game on the big screen or take in the bustling city views from the bar's prime location.

Their website carries information on weekly specials like Monday ‘Snags and Wine,’ Tuesday Steak Nights and Sunday Roasts, plus sports related events.

MELBOURNE PUBLIC

11 DUKES WALK, SOUTH WHARF VIC 3006 (03) 9268 7600

Set near the edge of Melbourne’s iconic Yarra River and in the heart of South Wharf is Melbourne Public.

Known by locals as ‘MP’, this stunning 1920’s industrial inspired venue specialises in everything from casual bookings to intimate birthday celebrations and corporate events for up to 1,000 guests. It’s also a great spot to catch all the biggest sporting events live and loud.

With live music every Friday and Saturday night, Happy Hour from Monday to Friday, and weekly food specials, Melbourne Public is truly a lively spot for patrons.

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