RSCE Newsletter - Edition 14 - March 2024

NEWSLETTER

RSCE UPDATES

IN THIS EDITION

Message from the Director RSCE

Invest In Women, Accelerate Progress

Women in UN Missions – Abyei: Beatrice Lushugurhi

Women in Technology: Caroline Mungai

Women in Technology: Grace Nakulima

Exploring Business Data Analytics with Helen Schlueter IN THE SPOTLIGHT: Brian Cable

The Commute

Nurturing Growth - Paul’s Internship Journey

From HR to Analyst - Deborah’s Internship

Our Internship Experience in OIOS IED

Uniform Personnel Service Line Unveiled

Aquaplaning in a Subaru

Ombudsman Workshop on Dignity

Navigating the Path to UN Mobility

Welcome and Farewell

On International Women’s Day 2024, 10 schoolgirls were hosted at the UN Campus in Entebbe for a day of mentoring. They interacted with female Senior Managers and were given a glimpse of what the RSCE does to support Peace in Africa. They also got firsthand experience of how women contribute to the peace process.

Message From the Director RSCE

Dear Colleagues,

Welcome to the latest edition of our quarterly newsletter. In this 14th edition, I will share some updates relevant to our work and a few highlights covering the first quarter of 2024.

In January, the Government of Uganda requested RSCE support to help with the extensive coordination effort required to host the Non-Aligned Movement (NAM) and Group of 77 + China Summits that took place in Uganda from 15 to 23 January 2024. As a result, many of you were asked to work from home, and I must thank you for continuing to serve our clients diligently and satisfactorily during this time.

We were very delighted to host the President of the UN General Assembly, Mr. Dennis Francis and the UN Secretary General, Mr. Antonio Guterres on Sunday 21 January alongside the UN country Team in Uganda here at the RTCC. While delivering his remarks, the SG congratulated Entebbe as a duty station for a job well done and mentioned that Entebbe is a very important element of the support architecture of the UN secretariat. You can view the video on his visit here.

We had a Senior Management Retreat in February where we reviewed the RSCE vision and strategy and reassessed the Centre’s workplan and risk registry considering the changing geopolitical landscape affecting Peacekeeping, the UN financial constraints, the sustainability of the RSCE and how best to leverage emerging technologies.

As mentioned at our first townhall of the year, the recent drawdown and mission closures are bound to affect the Centre with a reduction of our footprint. It is a challenging period, and we should all work hard collectively to continue to demonstrate a positive value proposition which will be helpful in attracting more business for the Centre.

We shall, however, be taking on more responsibilities in Entebbe as we transition the operations of the Entebbe UN campus from MONUSCO to RSCE.

On a positive note, we launched a new nursing room for newly born UN babies. This room has been set aside and furnished to facilitate new mothers in nursing and caring for their children at feeding times.

The Forward Support and Deployment Hub (FSDH) sourced tactical airlift support from Canada in February for the third time. The Tactical Airlift Detachment (TAL DET) arrived in Entebbe on 10 February 2024 for two weeks and consisted of a Royal Canadian Air Force CC-130J Hercules aircraft, operated and supported by 19 Canadian Armed Forces members. They transported up to 60,000 kg of cargo to the UN Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO) and the UN Mission in South Sudan (UNMISS).

We celebrated Women’s Day over a period of a week, and I want to thank the committee that put this together, job well done. I extend my appreciation to our women leaders who took time out of their busy schedule to mentor 10 students and to inspire them to great things in the future. This was an investment well placed as evidenced from their testimonies during the townhall on 8th March.

During the townhall, I promised to donate computers to each of the schools that attended our celebration, and we shall be handing these over soon with the hope that the computers will help children sharpen their writing skills.

Finally, I thank all that have contributed to the previous editions of the RSCE Newsletters and the communications team for their efforts to make it happen. If you have an interesting story, contact the RSCE Communications Team through rsce-communications@un.org.

Paulin Djomo, Director RSCE

The United Nations SecretaryGeneral Mr Antonio Guterres and the President of the UN General Assembly, Mr Dennis Francis, visited the Regional Service Centre Entebbe on Sunday, 21 January and addressed a Townhall of UN staff, and Heads of UN Agencies in Uganda, respectively.

In his remarks, the SG congratulated the RSCE on a job well done and noted that Entebbe has become a very important element of the support architecture of the UN secretariat.

The PGA shed light on the Summit of the Future, a high-level event to bring world leaders together to forge a new international consensus on how to deliver a better present and safeguard the future.

Invest In Women, Accelerate Progress

By Mark Kaheru, Public Information Officer, RSCE

The Regional Service Centre Entebbe (RSCE) joined the world in celebrating the International Women’s Day under the theme: Invest In Women, Accelerate Progress.

On the first day of the week, staff were met at the entrance by a mirror, banner and a gratitude jar. The instructions were simple; Stop at the mirror, look at reflection and utter words of affirmation then place your signature on the banner as a commitment to invest in women and accelerate their progress before making use of provided post-its to write down at least one thing you are grateful for and leave in the gratitude jar.

The next day, the Women Focal Point Committee invited 10 female students from 5 different schools in Entebbe to a mentorship day. The 10 students shadowed 10 senior women and were not only given a glimpse of what the RSCE and the UN do to support peace but were also inspired to strive for leadership in the future.

Frista Birabwa from Entebbe Parents Secondary School shadowed Ms. Nalini Contreras, Deputy Director RSCE and she narrated how she was inspired by her mentor “She taught me to overcome challenges in this world. Ms. Nalini told me that the barriers we have are not about other people, but they start with our minds. Our minds are the blockades in our lives, we limit ourselves so we should learn how to break the barriers and we will succeed.”

Ronah Okwakunda from Air Force Secondary School mirrored this message and added that her mentor had advised her to “Focus on

education for with education we can achieve greatness. Focus on your education, for nothing comes soft and you must work for it. Invest in yourself.”

On Wednesday staff were encouraged to practice self-affirmation activities and Thursday held a female solidarity walk around the UN Campus Entebbe.

The RSCE then invited 25 female students and five teachers from different schools in Entebbe to a townhall event to mark the occasion. In his opening remarks, the Director RSCE, Mr. Paulin Djomo pointed out that women play a big role in addressing solutions to the many challenges in today’s world as demonstrated during the recent pandemic and in the geopolitical and climatic situations facing us: “When we say, ‘Invest in Women’, we are majorly talking to the men. Invest in them to bring them closer to accelerate progress. If you put women in leadership, they will use their maternal instincts to resolve a lot of problems.”

The students were all given an opportunity to voice their experience of the mentorship and they all echoed the inspiration and motivation they gained from shadowing the RSCE female staff.

Mr. Djomo, in his last remarks, made another step to investing in women by donating 4 computers to each of the five schools represented at the Women’s Day celebrations and urged them to teach their fellow students how to type in preparation for the future.

Ms. Nalini Contreras narrated an inspirational story about her maid and the achievements she made over the years. A true story from zero to hero where the maid has managed to invest in herself and her children and has a child graduating from high school this year.

Her main message in her closing remarks were directed to everyone but especially the visiting students whom she urged to “Invest in yourself, invest in your children, and invest in women. There are many barriers and many challenges but break them down.” She concluded: “Imagine who you will become and become that person no matter the challenges or what may happen. Keep your eye on that goal. Push yourself until you become that person you want to be.”

She also applauded the Director RSCE for always supporting and investing in women n the UN Campus Entebbe and cited the recently opened Lactation facility for new mothers to express milk in a safe and secure environment as an example.

The RSCE Women Focal Point Committee that put together the week of celebrations concluded the event with a quiz for the students and handed each student a teacher a gift package with a school bag containing scholastic material.

All in all, it was a memorable week and the message to invest in women left an impression on many staff. Invest in women, accelerate progress for a better tomorrow.

Women in UN Missions – Abyei: Beatrice Lushugurhi

By Elysee Niyigena, Communications Officer, RSCE

The United Nations Interim Security Force for Abyei (UNISFA) is one of the most remote peacekeeping operations. Beatrice Lushugurhi worked with the Regional Service Centre Entebbe (RSCE) for 10 years before joining UNISFA’s Mission Support Centre. In a conversation, she tells us how joining UNISFA was a tough but important decision for her career.

“It was a personal choice” she explains. “In fact, when I joined peacekeeping in 2010, I was coming from the World Food Program (WFP), where I served as Procurement and Program Officer. When the project was phased out, I started looking for a new job, and was offered to join United Nations African Union Mission in Darfur (UNAMID).”

Beatrice joined the RSCE in 2013 where she served in different capacities including as Administration Officer in the office of the Chief and Director RSCE: “I enjoyed my time at the RSCE. It was a wonderful experience, and I was fulfilled professionally but I wanted something new to challenge me in a different way and that is Abyei”

A decision to go back to the mission

Her decision to go to Abyei was mostly influenced by personal circumstances: “It was more of a family decision. All my children are in universities, and they require more financial support than before. Before their father died, he was taking care of some part of their education and I was in charge of other things, so it was easier. As a mother, it’s so difficult to leave your children behind and go to a remote area like Abyei. But on the other side, it is a choice you make to give them a good life, to pay for their school fees and get extra income.”

Life in the Mission

Beatrice has worked in other missions like UNAMID, UNOS/ UNISOM and has been in all locations where the mission operates but she says UNISFA is different.

Abyei does not have an airport or a good road network and the best way to get here is by helicopter from Wau in South Sudan: “Thinking that all the time I go for R&R or annual leave I must use helicopter, was a shock of my life. Every time I leave the helicopter, I feel dizzy and have a headache. The second challenge for me was the accommodation in Abyei. I have lived in C-containers before, but the one that was allocated to me in Abyei was really bad, especially in the rainy season, when the room leaked and the place was muddy.”

All activities in the camp are done in the same place. Her accommodation is a short distance to the office, so to keep herself active, she engages in exercise: “My day begins with a one-hour morning walk inside the base. In the evening, I try to exercise with other people and that is how I socialize and get to know people. Afterwards, I go to my room, shower and my day is over, just like that.”

UNISFA, like other missions, has a welfare team that works to ensure that staff wellbeing is catered for. They have established a gym, weekly happy hour for people to connect, and prayer fellowships for Christians and Muslims. For Beatrice, weekends are for resting and connecting with family: “Every Saturday morning, I go to church and in the afternoon, I connect with family on phone. Sometimes we have small parties like birthdays and other celebrations. I cook my food in my accommodation, so I don’t need to go to the cafeteria for breakfast or lunch or dinner.”

RSCE is home for me...

“I saw RSCE being created, saw it grow and change from the sections to service lines. It is like RSCE is in my bones, my blood, my heart, RSCE is home. When my boys finish university and I have fewer financial burdens, I would gladly come back should the possibility present itself. I had good bosses, and they helped me grow professionally. I worked with different people. Interacting with senior colleagues on a daily basis is incomparable. But for now, I need to be in Abyei.”

Nostalgia...

The nature of work in peacekeeping missions is a sacrifice, to put other people’s lives above your own.

Beatrice says she misses so many things in Entebbe: “I miss my church, the fellowship in Entebbe, the gym, Friday lunchtime dance sessions, the cafeteria, Place2Be, the gazebo, I miss everybody, and that’s why when I come for R&R, instead of going home, my first stop is RSCE to say hi to people.”

She continues: “The food in Entebbe is amazing, like fresh food and vegetables that you cannot find here. When I think about it, I cry. But I made a choice and am happy with it for now.”

A message to other women who want to join peacekeeping

“As a woman, I have learned that there is nothing a woman cannot do when she puts her heart in it. You have to challenge yourself and understand that what a man can do, a woman can do better. That is what I tell myself every day. Do not limit your potential.”

Beatrice is motivated by the fact that she gets to see the impact of UN’s work in people’s lives: “Peacekeeping missions are a good place to engage, face-to-face, with the people you serve, the beneficiaries of your work.”

“If you want to go to a remote area, like a non-family duty station, remember why you are going there: to serve humanity, to contribute to the mandate of the UN. You must love it, otherwise it will not be easy for you.”

A message to RSCE staff who process entitlements

“I remember the Director RSCE always told Processors to put humanity first, to think that the person behind the request may be going through difficult emotions. The harsh living conditions in the field are frustrating, so bear with us. After 6 weeks in the field, your brain almost stops working and you need leave. So, especially to those who reject travel requests: pick up the phone and tell someone what they forgot to put on their travel request instead of just rejecting it. Remember we don’t have good internet like in Entebbe.”

Exploring the World of Business Data Analytics with Helen Schlueter

By Katja Kuivanen, Communications Officer, RSCE

In today’s fast-paced world, data reigns supreme, guiding decisions and shaping strategies. Those who can harness its power hold the key to unlocking insights that drive meaningful change. Helen Schlueter, a passionate advocate for data analytics, sat down with us to share her journey, insights, and experiences working at the Quality Assurance and Business Intelligence Unit.

With a background spanning international politics, economics, and digital transformation, Helen Schlueter embodies curiosity and a passion for learning. Her multidisciplinary expertise allows for a unique perspective on driving change, something she gets to apply in her work at the Quality Assurance and Business Intelligence Unit (QABI) at the RSCE:

“We act as an ‘in-house data hub publishing key performance indicator reports that reveal the service quality provided by RSCE to its client missions. Furthermore, we look at processes end-toend, understanding where the main bottlenecks are which we have to resolve to improve RSCE’s overall service delivery. With the help of the dashboards built by QABI, senior management and the different service lines can assess their monthly and quarterly performance and make data-driven decisions to enhance service delivery.”

While navigating the world of data analytics, Helen acknowledges the challenges of overcoming misconceptions and resistance to data-based performance management:

“When I joined, I quickly understood that mentioning that you work on KPIs does not make you many friends [laughter]. Unfortunately, there is a perception that data-based performance management uncovers weaknesses, disturbs running routines, and looks to discredit someone’s work. I wish that with our work in QABI we can showcase that we actually aim for the opposite. We want everyone to understand and be supported in his or her challenges at work. With the help of data, we can bring transparency to complexity, and eventually support everyone in resolving the biggest challenges.”

Reflecting on the most rewarding moments of her work, Helen muses:

“Being a business analyst, my main goal is to enable decisionmakers to gain a better understanding of the business and make more informed decisions by providing them with supporting data. So whenever I see someone gaining valuable insights or awareness from the data we present, I feel very satisfied.”

Helen especially encourages women interested in pursuing a career in data analytics to recognize the importance of their contributions in shaping inclusive and accessible data-driven decision-making:

“Start off with reading ‘Invisible Women: Data Bias in a World Designed for Men’ by Caroline Criado Perez and you will no longer question whether you are desperately needed in the field of data analytics. As data increasingly shapes our political and economic decisions, we as women cannot allow for us not to be represented in the data nor in interpreting and analyzing the data. If we want the world to be inclusive and accessible, we have to make sure we account for diversity when working with data.”

Before joining the UN, Helen launched an AI-based coaching platform, delved into political spheres, and advised government entities on digital transformation. Her expertise in driving digital evolution across different sectors paved the way for her current role in business data analytics at RSCE.

As we navigate the complexities of an increasingly data-driven world, individuals like Helen play a pivotal role in shaping a future where data is not just a tool, but a force for good.

Women in Technology: Caroline Mungai

By Elysee Niyigena, Communications Officer, RSCE

How did you begin your career in Technology?

My love for technology was born at home during holiday seasons where my mum would task me with her campus assignments that required soft copies, and I would use our home desktop to type them. I enjoyed it and after high school enrolled for a diploma in IT as I waited to join university.

At university I rejected the psychology course that I had been offered and instead opted for a Bachelor of Business & Information Technology (BBIT). Immediately after university I got an internship in a technology company and that is how my career kicked off.

Could you briefly take us through what you do in your line of work?

for women or for men, thriving in a peaceful home especially for married women, empower women by giving them financial assets.

What advice would you give women interested in pursuing a career in technology?

“Be passionate about what you look forward to pursuing; that way you will never feel like you are struggling to be good at anything you do. ”

Onboarding new staff that come into the base by requesting for their mobility pack and setting them up on their laptops. Showing them how to use the basic software required e.g. outlook as they settle in.

Attending to the help line/ call center through which clients reach the service desk for help.

Responding to emails with client enquiries and requests. Logging in and attending to incidents and requests from clients.

Following up to ensure each request is handled. Escalation of issues that are beyond the first level of support.

What has been your favourite IT project at the UN/RSCE?

The transition in printing from using PIN codes to using the ID cards. This has made the task easier, especially not having to remember the PIN for most clients. I am glad that I was involved in this project.

What does this year’s International Women’s Day theme (Invest in Women: Accelerate Progress) mean to you?

It means educating women, especially in less privileged communities, providing equal job opportunities that women can be part of, breaking the norm that specific tasks or jobs are meant

There is need to acquire new technical skills or knowledge as technology keeps evolving. Get out of your comfort zone. Look for online courses, bootcamps, or degree programs that can help you gain the skills you need. There are also many free resources, such as YouTube. Look out for women role models in the same field.

Do you have anything else to share – regarding being a Woman in Tech?

Deliver high quality work, reliably and consistently!

Women in Technology: Grace Nakulima

By Elysee Niyigena, Communications Officer, RSCE

How did you begin your career in Technology?

This started at university by taking a diploma in computer engineering and a degree in Telecommunications engineering. I knew that these courses would answer many questions and wonders I had, for example: how do wireless phones connect to each other?

Could you briefly take us through what you do in your line of work?

As a Network Engineer, we are responsible for:

• Internet connectivity at the base making sure there are no interruptions with the day-to-day work of clients.

• Protecting our organization from any kind of cyber attack by blocking all suspicious content and non-authorized users from reaching our system.

What has been your favourite IT project at the UN/RSCE?

• Setting up the new technology center from scratch, laying cables, configuring the equipment and installing it, connecting this new technology center to the old one as a failover/ backup.

• Set up of the VILT (Virtual Instructor-Led Training) laboratory for virtual classes which provides an engaging experience with participants interacting with the instructor and other classmates.

What does this year’s International Women’s Day theme (Invest in Women: Accelerate Progress) mean to you?

There is a fight for equality, inclusion and rights for women.

The fight can be won if I, as a woman, am knowledgeable and educated. Invest in me through education, trainings, scholarships, supporting my business and I will be able to justify my fight for equality and inclusion and defend my rights and that of young girls which can easily accelerate progress in a world where no one is left behind.

What advice would you give women interested in pursuing a career in technology?

Let go of your fears and embrace technology because in this new era, IT is inevitable in, for example: online marketing, bank

transactions and eLearning. Technology is advancing every day, so we need to keep abreast regardless of gender. Don’t allow yourself to be left behind.

Do you have anything else to share – regarding being a Woman in Tech?

We need to encourage more women into the Tech Industry from a young age:

• Go to them in schools and inspire them

• Let them know what is involved in a career in ICT

• Continue motivating those who are already there through equal opportunities when it comes to trainings, scholarships, and leadership positions.

ICT is a fun and realistic field in making this world go forward, be a part of it!

Under the visionary leadership of the UN RSCE and MONUSCO, the first ever lactation station on the UN Campus in Entebbe was inaugurated on February 21 2024.

The result of a remarkable collaboration among various stakeholders – the dedicated Women’s Focal Point Committee, welfare advocates, engineers and medical professionals – the facility comprises four rooms designed with utmost care and thoughtfulness. But it’s not just about bricks and mortar. It’s about fostering a supportive environment for new mothers, ensuring they can nurture their newborns while pursuing their vital work at the UN.

IN THE SPOTLIGHT – BRIAN CABLE: A Journey of Service, Humor, and Leadership

Brian Cable’s professional journey began in the military, where he honed his skills as a telecommunications operator. Transitioning to civilian life, Brian embarked on a career with the United Nations, working with impactful missions across the globe. As Operations Manager at RFTS, his leadership style blends technical expertise with a vibrant sense of humor, fostering teamwork and overcoming day-to-day operational hurdles. As Brian approaches retirement, we contemplate not only professional milestones but also the lasting relationships forged along the way.

Early Beginnings and Military Career

“Brian Cable was a young lad from Dundee, Scotland who moved into international work,” the man before me recalls with a hint of nostalgia as he reclines comfortably in his office chair. For the last five years, Brian has been the Operations Manager at Regional Field Technology Services (RFTS), leading his team with characteristic wit and wisdom.

Brian recounts leaving Scotland at age sixteen to join the military. He credits the army with providing him with formative experiences and a doorway to an international career: “I did a two-year apprenticeship with the army and in 1978 I graduated as a telecommunications engineer, and then my world opened from there. You know, the army is such a wonderful thing for developing people.”

The diverse experiences: “I did everything from sailing, parachuting, orienteering, camping, mountaineering, all that sort of thing”, and extensive travel to far-flung locations, opened his eyes to the possibilities of working internationally.

Transition to Civilian Life and United Nations

By Katja Kuivanen,

Communications Officer, RSCE

From navigating bureaucratic hurdles to braving dangerous situations on the front lines, he learned valuable lessons about teamwork, and the resilience of the human spirit: “I was with MINUSMA (UN Multidimensional Integrated Stabilization Mission in Mali) for 3 years. It was a different mission: very hot and arid, but with a good bunch of guys and a very important mandate. It was a dangerous mission as well – even more so than MONUSCO, but I have a military background which has stood me in good stead.”

Dedication and Innovation at the RSCE

“I like to not impose, but rather get my staff into good spirits and good humor as well… Humor is important. It helps disarm people. It helps get them on your side.”

After leaving the military postGulf War in 1991, Brian faced challenges in finding civilian employment until an opportunity arose as a contractor with the United Nations in Bosnia. Tasked with overseeing telecommunications operations in a war-torn region, he embraced the opportunity to make a difference in the lives of those affected by conflict.

Brian’s professional journey continued with the North Atlantic Treaty Organization (NATO) in Bosnia, then back to the UK where redundancy led him to opportunities in Kosovo and an eventual return to the UN, but this time in Africa: “I went to Congo in October of 2001. It was not my first time in Africa. I’d actually trained the military in Botswana in the operation of radio equipment. In Congo I worked for MONUSCO (UN Organization Stabilization Mission in the Democratic Republic of Congo) for 15 years, before I was selected to go to Mali.”

In 2018, Brian embraced a new role as Operations Manager at the Regional Field Technology Services (RFTS) in Entebbe: “I’m no longer a technician. I’m now managing the guys who are doing that,” he acknowledges, embracing the evolution of his role with characteristic humility.

Overseeing six crucial units— Video Teleconferencing, Infrastructure, Digital Solutions Centre, Networks and Service, Telecom, and Workshop—Brian and his team ensure failsafe systems and the seamless operation of internet connections, tech support, hardware, storage, and support for UN applications for everyone on the base.

Brian’s tenure has been marked by dedication and innovation in the face of challenges such as COVID-19, budget constraints, the looming downsizing of missions, and the limitations imposed by being in a less developed technological environment—”It’s not [very fast], we’re in Africa, you don’t get very fast internet speeds”. Despite these challenges, the team maintains high service standards, striving to meet Key Performance Indicators in the face of the ever-growing demand for tech support and connectivity solutions.

Brian reminds colleagues to appreciate the critical role of technology and infrastructure: “The only things that will stop you doing your job is if engineering cut the power or if we cut your Internet connection. Then you just can’t do your job,” he muses, illustrating the critical role his team provides in ensuring administrative operations and functionality.

Leadership and Laughter go Hand in Hand

By nurturing staff aspirations, driving collaboration, and implementing initiatives like the famous “Happy Hour”, Brian has done much to foster teamwork and morale. At the heart of his leadership philosophy, however, lies a simple yet profound principle – the importance of humor.

Drawing from his military roots, Brian infuses levity into even the most daunting situations: “I would say that I’m reasonably professional, coming from a military background. The next word I would use to describe myself would be fun, because I think that I have a good sense of humor and I like to not impose, but rather get my staff into good spirits and good humor as well…Humor is important. It helps you disarm people. It helps you get them on your side,” he explains.

Brian’s belief in nurturing both professional excellence and personal well-being has endeared him to colleagues: “The work is not everything and the staff nothing...they’re on the same level. I like to look after my staff, and to get work done at the same time.”

Words of Wisdom

When Brian talks about the standout moments in his career thus far, he doesn’t just focus on work achievements. He makes sure to highlight the meaningful connections he’s made along the way: “The people you meet - that’s what makes the memories, makes the career, makes you, you know, the memorable times that you spend with people. I mean, professionally, yes, I have done lots of things, but they’re not there in the back of my mind.” he muses, reminiscing about shared experiences from the attending 2010 World Cup in South Africa, a stint as Best Man at a friend’s wedding, weekly golf games with buddies, to the camaraderie of old colleagues during his days in Kinshasa.

To end the interview, Brian leaves me with some final words of wisdom: “Always try to improve yourself, always try to do training, to do something, get an experience that brings you on and improves you. Don’t just sit back and wait for things to happen. You’ve got to make things happen.”

As he sets his sights on retirement, his legacy continues to inspire.

The Commute

By Naomi Annet Nankunda

It is coming to 10 years of working here at the Regional Service Centre Entebbe (RSCE) and as I reflect on the past decade, my thoughts focus on the journey to and from the office.

My daily commute.

See, I live in Kampala and work in Entebbe. Some jaws may drop at mention of this.

My journey starts at 7:00 a.m. via the Entebbe-Kampala Expressway that was commissioned in 2018. As I gaze at the morning sun brushing against the beautiful greenery and before tackling the day ahead, I bask in a prayer before selecting a podcast or playlist to kickstart my day.

The journey is always so peaceful and quiet. I get lost in thought, sometimes in joyous memories, but sometimes sad ones. Before I know it, we are at the UN Entebbe Campus and I disembark, thanking the driver that got us here.

On the journey back home, I engage colleagues in a little banter, then I enjoy a good book. I mostly read autobiographies. I look at my planner to tick off my To-Do list.

I am happy, thinking about the hugs from my daughters that will meet me at the door when I get back home.

Colleagues hop off one after the other at different exits until we all get to our destinations. While some may think this a tedious the journey, it has become somewhat of a solace for me, helping me achieve mindful growth.

I look forward to my next commute.

By Paul Agaba, HR Intern, HRTM Unit/RSCE

Nurturing Growth - Paul’s Internship Journey

My journey with the UN starts in quite an interesting way.

I saw the internship advert on a job board, applied for it without much hope of successand prayed for divine intervention.

After continuously looking out for any sign, I was delighted to receive an email and phone call invitation for an interview. I prepared well for the interview but as luck would have it, just like Murphy’s law, everything that could go wrong went wrong. My computer developed issues, mobile phone failed to hotspot my laptop and when it finally did, my microphone failed.

It was a very trying moment, I figured I had lost my chance and my morale went down.

By Gods’ grace, I was given a chance to do the interview again via telephone. Disorganized as my mind was, I grasped the renewed hope and sat the interview. After the interview, I lost hope thinking I had not impressed.

Four days later, I news of my selection for the internship. I was so ecstatic and could not believe that despite my trials and tribulations during the process, I had been chosen. It was a miracle!

I could not wait to report to the UN RSCE and join the HR Talent Management Unit (HRTMU).

It has been a truly memorable and enriching experience working with the HRTMU. I have been able to engage and learn from the team and build on my educational and practical knowledge. I have identified innovation and creativity as some of my core strengths.

This journey has provided me with a valuable opportunity to build upon these strengths by contributing significantly to the content and quality of projects leading to vast improvements in my drafting and presentation skills. I would never have realized this elsewhere.

I can write professional emails and coordinate events effectively. Through this internship, I have drastically polished up my professional communication skills, both through intricate exposure to verbal interactions and writings.

The most enduring aspect of my internship with the UN has been my engagement on career development initiatives to improve productivity and career advancement for RSCE staff. Additionally, I have had the privilege of working alongside excellent professionals who have generously shared their knowledge with me in the field of human resources management.

Through diverse processes and events including soliciting my perspective in team meetings, conducting research, or assisting in recruitment, coordinating French classes, every task has been a steppingstone towards refining my skills and expanding my understanding of HR practices within the UN.

As I embark on the next chapter of my career journey, I carry with me the valuable lessons learned and the cherished memories forged in this remarkable organization. Each day brings new challenges and learning opportunities; I am excited to continue leveraging my experiences gained at the UNRSCE to advance in my career and make a meaningful impact in the field of Human Resource Management.

Thank you, UN! Asante Sana! Webare Munoonga!

From HR to Analyst - Deborah’s Internship Journey

By Deborah Aceng, HR Intern, HRTM Unit/RSCE

Embarking on a professional journey with the RSCE has truly transformed my career, allowing me to apply my skills in Development Economics and explore the dynamic realm of Human Resources/Talent Management.

As a recent graduate with no prior work experience, securing a position in such an esteemed organization seemed like a distant dream, especially in Uganda where connections often dictate job opportunities.

When I received the email informing me of my selection, I initially doubted its legitimacy. However, from my first day, the warm welcome extended by the HRTMU team, the Client Services Section, and the entire campus community, including the Deputy Director, made me feel special and honored. It has been a unique experience filled with love and acceptance.

Navigating the employment sector can be challenging for individuals with disabilities, as discrimination is unfortunately common. Surprisingly, at RSCE, I have not encountered such obstacles.

I am accepted for who I am and recognized for my capabilities. Much as my journey has been all sugar and sweet, we can’t leave out the spice.

Waking up in the morning used to be the most dreadful part of my day, but coming to work and analyzing data, coordinating event planning at the RSCE left me anticipating the next day, which stranger I would meet and how their words would impact or change my life.

Much as I haven’t had the privilege of interacting with everyone, the few I have interacted with have shared very interesting tales. All in all, my baby footsteps at the RSCE are starting to amount to adult footsteps, with my biggest achievement being analyzing career development trainings.

“As a recent graduate with no prior work experience, securing a position in such an esteemed organization seemed like a distant dream, especially in Uganda where connections often dictate job opportunities.”

Hopefully someday these steps will develop into giant steps. Despite the positive aspects, challenges are always inevitable. My primary hurdle used to be transportation, considering I hailed from Kampala. Addressing this concern has only shown me how loved and valued interns are to the HRTMU and RSCE at large.

In summary, even as I envision becoming the best analyst with diverse skills in HR and Administration in the coming years, thanks to this internship, the foundation for my career in this direction has been solidly laid.

My journey with the RSCE has been a rollercoaster of growth, learning, and meaningful contribution. From the intricacies of talent management to the global impact of the organization’s initiatives, each day presented new challenges and opportunities.

As I navigate the dynamic employment landscape, I aspire to one day contribute as a staff member of the RSCE and the UN at large.

Our Internship Experience in OIOS IED – Peacekeeping Section

By Betty Basasibwaki, co-author Maël Le Roux

As a graduate student of a Master of Science in Monitoring and Evaluation, I secured a coveted and transformative six-month internship at the United Nations Office of Internal Oversight Services (OIOS) in Entebbe, Uganda.

My co-intern, Maël Le Roux, is a recent graduate of a Masters in International Relations, had already completed an internship at the UN DGC and joined us remotely. We focused on all sorts of evaluative tasks, me on quantitative analysis and Maël on the qualitative.

We were supporting a team of two of experienced colleagues evaluating the contribution of strategic communications to fostering public trust in peacekeeping operations and were immediately involved and treated as equal by our colleagues. As we were covering six peacekeeping missions, we each were assigned three missions to focus on. As such, we got to participate in interviews with these mission staff, including their leadership and Special Representatives of the Secretary General (respective SRSGs).

From the moment I arrived, I was welcomed and made to feel at home; everyone treated me with dignity and respect, and I always felt like part of the team. We have benefitted from great mentors: our team, but also the section and the division colleagues have been very welcoming and provided us with training and opportunities to gain knowledge.

I can confidently say that we have acquired vast knowledge, skills, and experience over the last 6 months, Maël even became proficient in MS Excel! We have been given great opportunities to contribute to the teams’ objectives and outputs and got to be involved in most if not all facets of the evaluation.

My days were filled with analyzing and interpreting analytical outputs, collaborations and engaging in thought-provoking discussions, interviews, and meetings with colleagues and different stakeholders on matters concerning the evaluation exercises. As for Maël, he was quite involved early on in interviews and in the hiring of our local consultants, especially so as he was a French-speaker.

Leveraging on my experience in Power BI, I was given a challenging opportunity to develop the UN Power Bi theme as per the UN brand. I am glad to say I successfully delivered on the task, and I leave the UN gates with my head held high well knowing I have left a lasting mark of my work with OIOS.

Being an unpaid internship, it was initially challenging for me to meet the day-to-day expenses of getting to work considering that I was staying far from Entebbe. Our colleagues were always supportive, and I would like to express my gratitude to colleagues who worked hard to have me on the UN staff shuttle. I cannot fail to mention the numerous luncheons I was treated to, the gifts I received from colleagues and the love I have felt all this while, God bless you all.

As this current journey draws to a close, and as we bid farewell to the OIOS Entebbe team and our colleagues at the Inspection and Evaluation Division, we carry with us not only memories of a transformative and life-changing experience but also a renewed sense of purpose. During my time here, I have been given an opportunity to learn about the UN culture and system.

This exposure and experience laid a great foundation for my career. On the other hand, I feel sad to leave this great team and an admirable work environment. I will always remember my colleagues and I will keep in touch.

I wish everyone the best in their endeavors, and I believe we will certainly meet again as God wills.

“From the moment I arrived, I was welcomed and made to feel at home; everyone treated me with dignity and respect, and I always felt like part of the team. We have benefitted from great mentors: our team, but also the section and the division colleagues have been very welcoming and provided us with training and opportunities to gain knowledge.”

On 8 February, the RSCE hosted the first all-staff townhall of 2024, where Mr Paulin Djomo, Director RSCE, updated all staff on the status of the Centre and current operational challenges and mitigation strategies, considering the changing geopolitical landscape affecting Peacekeeping, the UN financial constraints, the sustainability of the RSCE and how best to leverage emerging technologies.

Uniform Personnel Service Line Unveiled

By Jullian Kahara Atukunda, Communications Assistant/RSCE

The Uniform Personnel Service Line (UPSL) of the RSCE currently supports men and women in uniform across all missions in Africa, comprising 12 client entities consisting of Military Observers, Government Provided Personnel and UN Police, with combined 4,101 International Uniform Personnel (IUP).

UPSL also provides administrative and travel support for Military Contingents, whenever requested. UN Mission in South Sudan (UNMISS) and UN Multidimensional Integrated Stabilization Mission in the Central African Republic (MINUSCA) are among the Centre’s largest clients. Both entities have approximately 2,654 Uniformed Personnel (UP).

UPSL comprises 24 staff members, including International Professionals, National Professionals, National General Service Staff and Field Service Staff that support Uniform Personnel.

UPSL processes benefits and entitlements for UPs joining UN Peacekeeping missions. Services offered include:

HR Processes

Pre-Boarding PA

Entry PA

Initial MSA Advance

Accommodation Charges

MSA Adjustments

Exit PA

Payroll Processes

Monthly MSA

Payroll Analysis and Reconciliation

Daily Allowance

Ration Allowance

Clothing Allowance

Final Payment

90 Day Withheld

Accounting Processes

Final Payment upon check-out

Re-issue rejected payroll payments

Recovery of over-payments.

UPSL is the only Service Line through all UN Shared Service Centres globally to provide administrative and operational support for Uniformed Personnel and Military Contingents for the UN.

RSCE’s geographical location and its holistic expertise in all operational areas makes it a unique platform for all stakeholders.

RSCE’s experience in supporting missions that are closing like UN Integrated Transition Assistance Mission in the Sudan (UNITAMS) and UN Multidimensional Integrated Stabilization Mission in Mali (MINUSMA) plus start-up Missions has made the organization a reliable partner for peacekeeping missions to achieve their mandates and, as an extension, USPL has played an integral part in supporting RSCE in becoming such a critical partner.

Servicing large missions can present unique challenges. The deployment of UPs in a Peacekeeping missions involves six major stakeholders:

• The capital of the UP

• The individual UP

• The Permanent mission of the country of the UP in NY

• Force generation and or police division

• The RSCE

• The receiving mission where the UP is deploying or repatriating from

To provide efficient support, USPL coordinates with all stakeholders, provide timely and innovative solutions to mitigate challenges and be the hub that connects stakeholders with each other.

Aquaplaning in a Subaru

By Mark Kaheru, Public Information Officer, RSCE

Patra and I have always had a good time. I get such an adrenaline rush every time we go on a long ride on a smooth road.

Patra is my Subaru Legacy B4 non-turbo but quick…really quick. I feel like a Formula 1 driver whenever we drive out of town. I enjoy the smooth acceleration and ease with which we eat up the miles, passing driver after driver and then when we need to slow down, the deceleration is smoother than butter.

They say Subaru drivers are a menace on the road and I tend to agree but when it comes to Patra, I draw the line.

You see, I take all necessary precautions on the road. I fasten my seatbelt before we take off, I regularly check the brakes and all lights, I adjust the mirrors every day and I try to make sure the tyres are still ok to use. The car is serviced on time and insurance is always up to date. But you cannot tell by looking at it, because the body is deliberately kept shabby to avoid roaming eyes (I was once stopped by a stranger who made me an offer I could refuse for the car).

One thing I always do is to pay attention and adhere to speed limits. These days the fine is Ugx 200,000, so it is best you do the same. And in this country where there are not many speed limit markers, it may be best to drive at 30-40kmph when in town and 70kmph on highways.

But it is not only speed limits you should look out for. There are a couple of signs on the Kampala Entebbe Expressway that give good advice like, slow down on rainy days or steep decline ahead.

The first few months I drove on the Expressway, I wondered why we were being asked to slow down on rainy days and so what if the road has a steep decline ahead? I was sure Patra and I would be fine.

The speed limit is 100kmph so this was a comfortable speed for us at the time. We made good time to Entebbe and back home every day. Then one day it rained.

As I drove at maximum allowed speed along the Nambigirwa Bridge, something strange happened. Patra suddenly started to lose grip and spin, spraying water from under the tires. Instinct took over and I brought the car under control, slowed down and reassessed my life.

I had just experienced my first aquaplaning incident. I now knew what it felt like to be on a hovercraft.

It was a flash moment of pure fright and a boost of adrenaline rush at the same time. I felt like Nikita Mazepin during the 2021 F1 season. But, needless to say, I am too old for this so I will not be trying that again.

Aquaplaning or hydroplaning happens when driving on wet roads at high speed. A wedge of water can build up between the tire and the road surface causing loss of road contact, and the vehicle is no longer responsive to steering.

Just in case you feel like going aquaplaning, here are a few tips that might help:

1. Reduce your speed, maintain a speed not exceeding 50kmph.

2. Maintain your tire health by ensuring adequate tread depth and sufficient pressure.

3. Increase your follow distance, do not get too close to the car in front of you.

4. Improve your visibility by turning on headlights.

5. Keep calm, avoid hard braking and sharp turns. Apply brakes gently and do not turn the wheel instead, point it into the direction of desired travel until grip is recovered.

Just so you know, Aquaplaning is also a sport that involves riding a board over a surface of water towed behind a motorboat. Maybe I should try that instead.

Ombudsman Workshop on Dignity: Civility, Communication & Community

By Selome Yifru, Regional Ombudsman, UNOMS

In the fall of last year, the Regional Ombudsman Office in Entebbe delivered a Civility, Communication and Community (C3) workshop at the Regional Training and Conference Centre. The United Nations Ombudsman and Mediation Services’ (UNOMS) offers this workshop as part of the Secretary-General’s initiative to promote dignity and civility in the workplace.

The C3 workshop, centered around three key themes encapsulated in its title, welcomed twenty-one participants from various units and service lines within the UN Entebbe Campus.

The session was highly interactive and participatory, providing a platform for participants to explore the inherent interconnectedness of civility and dignity. The discussions delved into how operationalizing these values could contribute to fostering a healthier, happier, more fulfilling, and ultimately more productive work environment.

The C3 workshop employed a dynamic mix of facilitation, insightful audio-visual presentations featuring experts in the field, and various participant exercises. This approach allowed for comprehensive coverage of thematic areas that either bolster or undermine civility and dignity in the workplace.

The workshop delved into essential topics, such as exploring the fundamental elements of dignity, examining positive and negative reactions to violations of dignity, understanding how communication and feedback can impact the dignity of colleagues, addressing microaggressions and microinequities, exploring elements of team/community building, and discussing how leaders can nurture and foster such communities in alignment with UN values.

“I will encourage my colleagues to work colleactively to make the work area conducive to work in by:

• Accepting the identity of each other

• Giving everyone full attention

• Treating everyone with respect & dignity

• Treating everyone with fairness

• Making everyone feel recognized positively in the workplace

We can support a sense of community in our workplace by being inclusive in everything that we do. This is because we can achieve more as a team than working as individuals.

The workshop culminated in participants making pledges. The commitments, both on an individual and team level, represent the participants’ collective contribution towards realizing the shared aspiration of creating and maintaining a more harmonious workplace for all.

My commitment is to always work together with others for the common goal, treat each other with dignity and recognizing their contributions towards achieving the mandate of the UN.

Thank you for this session!”

By Dejan Stepanovic, Chief of Communications, RSCE

Navigating the Path to UN Mobility

In a constantly evolving landscape of career development in the United Nations secretariat, the journey towards new opportunities can often seem daunting.

The year 2024, will be different for UN secretariat staff as we are about to experience the new Mobility exercise that will facilitate career transitions for over eight hundred UN staff across the globe.

When we talk about mobility in the UN, we usually mean geographical mobility – staff serving in different countries and duty stations throughout our careers in the UN. Geographical mobility provides us with opportunities to work in different locations, broaden our experience and acquire new knowledge and skills.

Let’s embark on a tour through the key milestones of this year’s Mobility exercise, shedding light on the avenues mobility opens for each of us.

The expression of interest

This journey began with a crucial step – expressing interest in specific Mobility job Openings. The deadline for applying for this year’s mobility exercise ended on 29th of February 2024.

As of 1st March, staff members who opted in, were invited to explore these opportunities within the Compendium in Inspira. A Compendium is the list of job openings available in an annual mobility exercise for participating staff members to choose from. Each mobility job opening is encumbered by a staff member who participates in the mobility exercise.

This initial phase serves as the important gateway for staff to align their aspirations with what is available in terms of positions.

Screening and evaluation

Following the expression of interest, the process entered the screening phase. Entity focal points for mobility, for example such as the RSCE, will then thoroughly assess each application against predefined criteria. This is a complex process that involves HR offices, hiring managers, the Office of Human Resources (OHR) and an automated matching tool.

This step is so important as it ensures a match between applicants’ qualifications and the requirements of the Job Openings, setting the stage for further evaluation process. The deadline for this exercise was 8th of March 2024.

Hiring Manager’s deliberation

Once applications have undergone screening, they are then handed over to hiring managers for careful consideration. With a month-long window for review and ranking, this stage emphasizes aligning organizational needs with individual capabilities.

This is a collaborative effort, critical for identifying the ideal fit for both the role and the candidate.

Automated Matching process of the candidates

Scheduled for the mid-April 2024, an automated matching exercise will come into play. This sophisticated process utilizes advanced algorithms to pair candidates with suitable positions based on compatibility and proficiency. It’s a testament to the organization’s commitment to efficiency and fairness.

Decision by the Head of Entity

By mid-May 2024, the results of the matching exercise will land on the desks of Heads of entities – who will be the final decisionmakers in this journey.

Armed with insights from the screening, evaluation, and ranking processes, the Head of entities will navigate towards informed decisions that will shape the future of our organization.

At this stage, although it is not required, the Head of entity (supported by hiring managers and executive office or HR office) may conduct competency-based interviews or other assessments to rank eligible staff members.

This will be a crucial moment where aspirations meet reality, paving the way for the first batch of applicants.

Notification and Transition process

With decisions made, successful candidates will receive the green light, ideally within two weeks. The countdown begins as the staff would prepare to transition to their new duty stations within 60 days, coinciding with the radiant energy of the incoming summer. This will be a period of anticipation for all of us, marking the culmination of months of perseverance.

Looking ahead

The conclusion of this mobility exercise signals not just an end, but a beginning – and a strong signal of the organization’s commitment to retaining talent.

There will be some cases where staff members are not matched to any position, they had expressed interest in. In this case OHR will provide support and explore alternative options consulting the Heads of entities and the staff. These staff may be placed in other positions in the compendium that were deemed suitable for them, even if they had not initially expressed interest in those positions. This will also apply to staff members who participated in the mobility exercise but did not express interest in any position.

At the end, this long-awaited mobility in the UN secretariat will not be just a series of steps; but a journey of discovery. With the promise of the second global annual mobility exercise on the horizon in October/November 2024, it will be so important for both the organization and the staff to have this fist mobility a success.

Let us all embrace this first important step for all of us, with diligence and determination and perpetually provide feedback on the process to make it even better in 2025.

Welcome

Farewell

Entebbe has become a very effective platform for our Global Work, not only in support of Peacekeeping Operations but also in supporting more and more different kinds of things. I want to say to you, clearly how proud we are of the excellent work that you have been conducting and how much we really cherish this centre.

Suresh Shrestha Victoria Nakaddu Mujunga Lucia Alejandra Teves Rodriguez

Jaime Lozano Ballesteros Air Operations Officer Forward Support and Deploymen Hub

Faith Esther Bukane Logistics Assistant Forward Support and Deploymen Hub

Timothy Kalungi Driver Regional Training and Conference Centre

Rebecca Akello Travel Assistant Client Services Section

Azenath Atieno Simbiri Procurement Officer Global Procurement Support Section