On behalf of the Staff and Management we would like to welcome you to Vail! We hope you enjoy your stay and if you have any questions, please do not hesitate to call us at the Front Desk.
Relax and enjoy the amenities we have to offer. This directory has been prepared for your convenience to help you become acquainted with Vail as well as with this facility.
We hope you acquire fond memories with us and we look forward to having you back for many years to come.
Sincerely,
Erica Cannava General Manager
TELEPHONE DIALING INSTRUCTIONS
If you have any problems with a long-distance call, please call the long-distance operator. ..................................................................................................................
9+00 All long distance calls are complimentary. Messages If the light on your telephone is flashing Touch “500”.
IMPORTANT TELEPHONE NUMBERS
WILLOWS INFORMATION
Check-In / Check-Out
Check-in time is 3:00 p.m. Check-out time is 11:00 a.m.
Phone System
To dial out, please follow the instructions on the phone. If you are having a problem the Front Desk is “0”. The light on your telephone will go on to indicate you have a voice mail message. Dial 500 to listen to your message and follow the instructions.
Parking
Parking, by permit only, is available to guests of the Willows. Parking is limited and only one vehicle per unit is guaranteed.
Ski and Bike Storage
Skis, snowboards, and poles may be stored in the closet in the lobby. Please do not store these items in your unit. Bike storage is located downstairs in the garage opposite of the entrance. See the Front Desk to secure your equipment further.
Gas Fireplaces
You will find a switch located on the right-hand side to ignite the fireplace. Please turn the fireplace off when not occupying the unit.
DO NOT PUT PAPER OR OTHER MATERIALS INTO THE GAS FIREPLACE!
PROPERTY INFORMATION
Maid Service
Daily trash and towel service is provided. Our housekeepers will replace towels daily as required and will remove trash from your unit. Staff will make the beds and vacuum, as necessary. This service does not include cleaning bathrooms or kitchens.
Stays of six nights or longer guests will receive a full-clean on the third or fourth day of the stay. This will include a linen change for all beds in use and detail clean in kitchen and bathrooms.
If you require additional service, please contact concierge during business hours. Special requests require 24-hour advance notice and are subject to additional fees.
Please check your unit carefully before departure to ensure no items are left behind.
Pets
Sorry, pets are strictly prohibited.
ACTIVITIES
Museums
Shopping
Vail and Beaver Creek have a large selection of retail shops, all wonderfully unique. Please see the “Specialty Shops and Services” section in the back of this directory.
FIRE SAFETY
IN CASE OF FIRE, HAVE A PLAN READY! KNOW YOUR WAY OUT!
Immediately after you arrive at your room, examine the possible escape routes available to you. Walk down the hallway and find the fire exits closest to your room. If fire occurs, never use the elevator as an exit. Test the potential exits you would use. Make sure the doors open and stairways are clear of obstruction. Find the nearest fire alarm pull station. Examine it and be sure you know how to use it –even in the dark. Make a mental map of lines between your room and the fire alarm pull station and the exits. Count doors and note other features along your path in case the hallway should be dark or filled with smoke. You may have to crawl along the wall to the exit door and the fire alarm pull station.
KNOW YOUR ROOM LAYOUT
Knowing the layout of your room may be very important to you. In case smoke or flames block your escape, you may have to stay in your room and await rescue. Your chances of surviving a hotel fire are often better if you remain in your room protected from smoke and gases, rather than trying to make a hazardous escape. Start by placing your room key near your bed so you can find it easily, if necessary. You may need your key to regain entry to your room if your escape route is blocked by smoke or flames. Test the windows. Do they open? If so, how? If they do not open, do not attempt to force them open. The window may provide an alternate escape route if the hall is not usable. Jumping or dropping down from above the second floor usually results in serious injury and should not be attempted.
IF FIRE BREAKS OUT, TAKE THE PROPER ACTION!
If a fire breaks out in your room, get out of your room and close the door tightly behind you to keep the hall free of smoke and flames. Activate the nearest fire alarm fire station. If possible, you should report the fire to the Fire Department and then the Hotel Operator. In the event the fire breaks out in another part of the building, you may be aroused by the fire alarm signal, voice announcements over a PA system, shouting in the corridor, a phone call, or by the sounds of the sirens outside.
HERE’S WHAT YOU SHOULD DO ...
1. If your room key is handy, take it and head for the door. Stay low, smoke and deadly gases rise. The freshest air is nearest the floor.
2. Feel the door for heat with the back of your hand. Upon touching, if the door or handle is hot, do not open it. If you do not feel heat from the door, open it slowly. Be ready to slam shut if necessary.
FIRE SAFETY
HERE’S WHAT YOU SHOULD DO … continued
3. Check the corridor. If it looks clear and passable, walk to the nearest exit. If smoke is visible, crawl to make your escape. Close the door behind you as you leave. If smoke is present, stay close to the wall as you crawl to the exit. Count the doors as you go. If the primary escape route is blocked, use an alternate one or return to your room. Do not use the elevator.
4. Walk down the exit stairwell to ground level and remain as calm as you can and hold the handrail as you descend for guidance, and to guard against being knocked down by other occupants. The least preferred method of exiting is to turn around and go up to the roof. If exit to the roof is possible, signs on the wall at the floor landings will help indicate where this can be done.
IF YOU MUST STAY IN YOUR ROOM DUE TO DOOR HEAT OR SMOKE AND/OR
FLAMES IN THE CORRIDOR HERE’S WHAT TO DO ...
1. Wet down towels and sheets to block the smoke entry. Place them around doors and cracks to prevent smoke from seeping in. Cover your nose and mouth with a wet cloth to cut down on the amount of smoke you may inhale. Also, turn off the heat to prevent smoke entry through the ventilating system.
2. Fill the tub with water. The ready supply of water might be used for fighting the fire. Use your ice bucket or wastebasket to bail water.
3. If the phone works, call the fire department, and tell them where you are. You may also be able to signal fire fighters by hanging a bed sheet out the window if your windows are open, or by waving the sheet from the inside of your window, if your windows do not open.
4. If smoke is evident in your room, remove the drapes and curtains and open the window, if possible, to obtain fresh air. Do not open the windows at all if smoke or flames are visible just outside the windows as smoke may be pulled into the room from outside.
Do not try to climb down sheets. Jumping or dropping down from above the second floor usually results in serious injury. You are usually better off staying in your room if the room is above the second floor.
5. If all else fails, you may be forced to exit your room. If you cannot stay any longer in your room, you may have to try to make the best exit. Remember to crawl low in smoke and try to remain calm.
TOWN OF VAIL MAP
Calendar of Events
Check with the Vail Chamber of Commerce for specific dates and times for Vail at www.vailchamber.org.
Check with the Beaver Creek Chamber of Commerce for specific dates and times for Beaver Creek at www.beavercreekchamber.org
HIGH ALTITUDE TIPS
The mountains of Colorado are among the most beautiful parts of America and we hope you will enjoy every minute of your visit. But some of the very features that make the high country so attractive may cause problems unless you recognize and know how to prevent them.
Here’s why:
As you go higher, barometric pressure decreases, the air becomes thinner, and less oxygen is available. It’s also colder and drier, and the ultraviolet rays from the sun are stronger. Each of these changes may have an unpleasant effect on your body.
This can cause Acute Mountain Sickness (AMS), which can affect anyone.
Altitude
Many popular resorts are 8,000 to 9,500 feet above sea level; Breckenridge sits at 9600 feet above sea level, home to the highest lift in North America, Imperial Express at 12,480 feet.
You will probably notice that your breathing is faster or more profound, and you may feel short of breath, especially when you exercise. This is the body’s first and most effective response to altitude. Your heart is likely to beat faster also; this is a helpful normal reaction.
However, you may also develop a headache, nausea, or unusual tiredness; some people even have trouble sleeping. Depending on the altitude, 20 to 40% of all visitors from near sea level have one or several of these symptoms, which we call Acute Mountain Sickness or AMS. Many sufferers describe AMS as similar to a severe hangover.
In high-altitude environments, you may experience:
• Dizziness
• Headache
• Nausea
Take it easy for the first day or two. Reduce alcohol, caffeine, and salty foods. Drink more water than usual. Salt causes your body to retain fluid (edema), which increases the severity of altitude illness.
Above all – listen to your body!
Minor altitude symptoms occasionally become life-threatening.
Temperature
The sun has more power in the thin air, and a bad sunburn can spoil your stay. No matter how tanned you may be, use a protective cream. “Cold sores” are aggravated at high altitudes but might be prevented by a medication (Acyclovir) that your doctor can prescribe. Snow blindness –sunburn of the eyes – is a real danger, especially on new snow, and even on foggy or cloudy days. Wear sunglasses or goggles with ultraviolet protection.
Temperature falls about three degrees Fahrenheit for every 1,000 feet of altitude and can get cold very fast. Take extra clothes. Hypothermia (low body temperature) can occur even in the summer if you are wet, wind-chilled, hungry, tired, or poorly dressed. The warning signs are clumsiness, trouble thinking or talking clearly, irritability, and confusion.
HIGH ALTITUDE TIPS
Sponsored by: Bluebird Oxygen
Watch for these signs in each other. If in doubt, stop, warm up, eat, and drink – and if necessary, send for help.
Most people dress appropriately in winter, but be sure boots and gloves are not wet or too tight. If you lose sensation in your face, fingers, or toes, stop, look for frostbite (numb, cold, white areas), and take time to warm up.
Water
The crisp mountain air is exhilarating, but it’s also very dry. You lose much more water than you realize in exhaled air and from sweating. Maintaining body water is essential, so drink two or three times more than usual. Fill your canteen in the hotel. Don’t drink from streams. Juices and water are better than tea, coffee, or alcohol. Remember that at high altitudes, one alcoholic drink does the work of two.
Injuries
Accidents can happen at any time to anyone, but they are more common when you are cold, tired, or hungry. Remember that lack of oxygen can impair your judgement, leading you to do foolish things. Whether hiking, skiing, playing golf, or tennis, give your body plenty of food and water to function efficiently. Don’t keep going when you’re very tired; quit while you’re ahead.
Illness
Of course, you are as likely to get a cold, flu, or upset stomach in the mountains as you are at home. But altitude illness feels very much like flu, or a hangover, and it can be a lot more serious. If you have any doubts, get medical help. Don’t let ignorance or carelessness spoil your stay.
There is great personal joy, beauty, and spiritual peace in the mountains.
Treat yourself with respect and enjoy your stay.
High Altitude Tips and Tricks
• Drink plenty of water. Dehydration is more likely to occur at higher elevations.
• Alcohol may worsen the likelihood of dehydration.
• Some medications, like Diamox, can help with AMS, but they must be started before reaching high altitude.
• Check with your doctor ahead of time.
Rent an oxygen concentrator from Bluebird Oxygen, which can be ready upon arrival. It serves 2 guests and helps during sleep.
AREA ATTRACTIONS
Vail – The largest single-mountain resort in the U.S. with 5,289 acres of skiable terrain, including Vail’s Front Side, famous Back Bowls, and Blue Sky Basin.
Beaver Creek – Located just 10 miles west of Vail. Offers great skiing with virtually no lift lines. Whether you’re a beginner or an expert, you’ll find everything you want at Beaver Creek plus a genuinely friendly atmosphere.
Adventure Ridge – Located on Vail mountain at Eagle’s Nest. Among the winter activities offered are: ice skating, tubing, ski biking, kid’s snowmobile tours, and snowshoeing. In the summer: climbing wall, rebound trampoline, pony rides, disc golf, and more. Adventure Ridge offers a variety of restaurants and operates during the day as well as most evenings. Contact the Mountain Information Center at 970-754-8245 for more information.
Walking Mountains Science Center – Located in Avon, this five-acre site provides the community with a place for hands-on learning and discovery. The campus boasts a wetland area, Buck Creek, aspen forests, and an indoor discovery center. For class schedule or hours of operation, call 970-827-9725.
Nature Discovery Center – Discover the wild side of Vail at this high mountain yurt next to the Eagle’s Nest gondola. Summer nature hikes and winter snowshoe tours available. Open seasonally. Call 970-754-4675 x 10 for schedule.
Vail Nature Center – Located across Gore Creek from the Ford Amphitheater. This five-acre preserve features trails and a visitor center that hosts daily programs on topics such as wildflowers, birds, and beavers. Call 970-479-2291 for hours of operation.
Vail: Children have their own special mountain areas such as Coyote Crossing at Lionshead, and Animal Kingdom at Golden Peak in Vail. Three to six-year-olds can join the Mogul Mice beginner’s class or the Super Stars class for those who are more advanced. Six to 13-year-olds can join an all-day class including lunch. Non-skiing children from two months to six years can spend the day at the Small World Day Care at Golden Peak (970-754-3200 x 1).
Beaver Creek: Beaver Creek offers lessons with grouping by age and ability so everyone has a great time (970-7545462). There are specially designed areas for children only with magical mountain adventures featuring fun ski-through attractions and NASTAR races. Non-skiing children from two months to six years receive excellent professional care and enjoy plenty of indoor and outdoor exercise at the Small World Play School. Call 970-754-5325.
