This property is a second home furnished and decorated by the owner - it is not a hotel-type accommodation. If your unit is a condo, we do not manage the building or complex common area (hallways, lobby, steps, parking area, rec center, etc.).
For that reason we do not have personnel on site -- our staff is 20 minutes away. If you have a request that requires a delivery, please call during our business hours, 8:00 A.M. to 5:00 P.M., and we will do our best to make the delivery in the afternoon or the next day if the call comes after 5:00 P.M. Some items or repairs may have to be special ordered or assigned to an outside vendor or contractor and may take more time.
Seymour Lodging Guest Services phone number 970-262-5971.
For an Emergency: no access to unit, no heat, or no water, call our after hours. EMERGENCIES ONLY line 970-418-2309, 5:00 P.M. to 8:00 A.M.
Please refer to this General Information statement to make your stay more enjoyable.
GENERAL INFORMATION
1. Between the Check-Out time at 10:00 A.M. and Check-In time at 4:00 P.M., we clean and maintain the property. Therefore, we must enforce these times and sometimes have to charge the guest’s credit card on file for late check-out violations, or for interfering with the staff, causing them to wait or make extra trips. See the insert in this book for more information.
All of our units are NON SMOKING at the request of our owners and guests.
2. NO PETS. We love pets, but our next guest may have allergies and develop health issues from exposure to dander. We have a couple of homes that are Pet Friendly. If you have permission at the time of booking from one of those properties, your pet is welcome.
3. For questions you may have regarding bedding, maid service and paper stock see the General Information paragraphs below on maid service. The sheets and towels for the sofa and/or portable futon will be in the master bedroom closet marked and wrapped in plastic.
4. You have been given 3 keys. For information about keys and parking, see the next pages on Access Control, and Parking Permit. If your unit has a Lock Box always leave one key in the box to assure entry for anyone in your group, and entry for maintenance personnel if required.
5. Upon departure see the Departure Checklist of things to do.
6. For problems with heat, refrigerator, hot water, garbage disposal, or toilets, see the information sheet below. Please do not put grease, non-food items, peelings or large amounts of food in the garbage disposal.
7. See the sheet on Hot Tub or Fireplaces for some helpful hints and safety tips.
8. We have listed a few Local Phone Numbers and Local Information. Look for phone numbers in our list, the yellow pages, or call the Chamber of Commerce. Please do not call us for phone numbers.
Thank you for your cooperation, Seymour Lodging
GUEST SERVICES
Access Control
As managers of this unit, we want to protect the property and our guests. We check the number of keys we give to each guest and how many are returned upon departure. Please do not leave money, jewelry, personal electronics, or other valuables in your unit. The management cannot be responsible for them.
Business Services
Keystone & Dillon--Mail Boxes, Etc. in Summit Place Shopping Center 970-468-2800
Breckenridge-Mail Boxes, Etc. next to City Market grocery 970-453-8080
Cancellations
Reservations cancelled less than 30 days prior to arrival (60 days for holiday bookings) will forfeit all moneys deposited unless we can re-book the unit, in which case refunds will be pro-rated in accordance with the number of cancelled nights actually re-booked. Unused accommodations caused by early departure are considered cancellations. We are not responsible for refunding moneys due to conditions beyond our control (for example: severe weather, travel delays, traffic accidents, or failure of the property’s incidental equipment, including clubhouse facilities).
Common Areas
For those guests staying in condominiums, note that the maintenance of the grounds, clubhouse, and common areas is the responsibility of the complex’s management company, which is in full control of all building amenities. Seymour Lodging does not manage the building and cannot be held responsible for the condition or closure of these amenities.
Fireplaces
If you have a wood-burning fireplace, we furnish firewood but not fire-starting materials because of the danger of children finding and playing with them.
The gas fireplaces have a standing pilot flame that can be seen. Most of the fireplaces operate by an electrical switch or thermostat on the wall, or if free standing it may be on the back. Do not turn the gas off by closing the valve underneath the fireplace. That will turn off the pilot. If the pilot is out, do not attempt to light it if you do not have experience with gas appliances. Do not light it if you smell gas. Most of the fireplaces have instructions and a spark striker to light the pilot. We check the fireplace on the day you arrive. If the gas fireplace will not light, call during normal business hours (970-262-5971) for maintenance to come out and light the pilot light.
GUEST SERVICES
Garbage Disposal
The garbage disposal not working is one of our most common calls; therefore it is always checked before each arrival. Please do not put non-food items, grease, potato, celery, carrot, banana or peelings of any kind or large amounts of food in the disposal. The drain line stops up very easily. We have provided a plunger should you need one. In addition, most disposals have a reset button on the bottom or side.
Heat
If the home has hot water type baseboard heaters and you turn the thermostat down at night and back up in the morning, the room temperature may not return to the new setting for 2 or more hours depending on the degree differential and outside temperature.
Hot Tubs
If the property you are staying in has a common area hot tub, the Building Property Manager is responsible for maintaining it. If your tub is private, it will be serviced either the day you arrive or the day before you arrive and every 3-4 days thereafter with an additional check when you depart. Our Hot Tub Service Company charges $50.00 for a special trip – here are some helpful tips on the use of tubs.
Read the Directions for Hot Tub Care and Usage posted near the tub.
1. You should not stay in the tub for more than 20 minutes at a time. If you are pregnant, a child under the age of 12, a person with alcohol blood level over the limit, or have heart problems, you should not get in the hot water.
2. Do not displace the water over the top or out the overflow drain by having too many persons in the tub.
Never take the chemical floater out of the tub. If the floater is in your way place it in the filter housing while you are using it and place it back in the middle of the spa when you are done.
3. If you think the water is too low, the correct level is 3 inches above the filter inlet. The jets showing above the water line is not a good indication of low water. If the water is truly low you may use your pasta pot and bring extra water to the spa.
4. The water thermostat is set at 104 degrees so do not adjust it up or down. Turning it up will not cause the tub water to heat any faster and may damage the tub.
5. If the water is not hot enough it may be because you left the cover off, added water, or the water is below the filter inlet.
GUEST SERVICES
Hot Tubs (continued)
Most tubs can take 8 hours to reheat and up to 24 hours after a drain and fill to reach the preset temperature. To increase the temperature make sure the spa is set to 104. If it is, put the cover back on the spa and wait an hour. If the spa has gradually increased in temperature, it is fine; it just needs time to recover. If the spa has not gained in temperature, call our maintenance line (970-262-5971) and we will try to walk you through it.
6. If the water is cloudy, yellow or green, it is because the chemicals are working. To speed up the process you may turn the jets on for a half hour a couple of times to help clear the water. Only do this if your spa is computerized--that is, it looks like a microwave panel where you turn the jets on and has an LCD panel that shows the temperature.
7. If the water is brown, it is extremely out of balance. Do not use it, since that indicates the spa is not safe. This will require a service call to correct. To avoid this it is best to shower before you get into the spa and make sure you don’t spill food or drink (especially alcohol) in the spa. Keep in mind also that the spa is not intended for small children, since the temperatures are too hot and they don’t realize when heat stroke is happening to them. That mixed with the altitude can make them very ill.
8. If you have any questions on the use of your spa please call Seymour Lodging (970-262-5971) and we will contact the service company.
Hot Water
The hot water tank capacity is not any larger than in your own home. If you have a large group or a full house, stagger the bathing times and conserve the amount of hot water used. Most showers use between 2 and 4 gallons of water per minute and the inlet water can be 35 to 40 degrees causing a longer recovery time.
Keys
Return all keys to the kitchen counter when you leave (including the one you got at our office on arrival). There is no need to return to our office on your departure day (no checkout procedure is required). If you removed the key from the unit’s outside lockbox, return that key to the lockbox (the next guest is depending on it being there).
Lockbox Combos
Please do not change your lockbox combo (for units that have lockboxes) during your stay! We then have no way of opening the lockbox when we come to clean upon your departure and so this frequently requires hours of extra work and inconvenience to the next guests.
GUEST SERVICES
Lost and Found items
Seymour Lodging is not responsible for items left behind after check-out.
Please make sure you double-check the whole property, including drawers, closets, under beds, under couches and chair seats, DVD and CD players, and electrical outlets to make sure you do not leave items behind.
If an item is left behind we can look for it and mail it back to you at the following rates:
Retrieving the item = $25.00 per hour (1 hour minimum) + postage and packaging = Post Office rate.
No Daily Maid Service
We offer maid service before and after your stay. This means there is no daily maid service, towel exchange, or re-supply of paper products. Extra towels are provided in each bathroom (a total of 2 towels/person, based on the sleeping capacity of your unit). We also provide a startup supply of paper products (paper towels, Kleenex, tissue). If you run out during your stay, please re-supply your own needs. In units with wood-burning fireplaces, we do re-supply firewood.
Parking Permits
Parking is limited and is a problem during peak seasons. If you are staying in a condo, you have been given special parking permits. Usually only one permit per unit is allotted depending on the Home Owners Association rules. Most HOA’s only allow one permit per condo. We recommend that you display the permit on the dash of your vehicle at all times to avoid having the vehicle towed. These permits expire and cannot be used after 10:00 A.M. on the morning of departure. They must be returned to the kitchen counter with the keys - no exceptions. If we get a call from the Building Property Manager after check-out time concerning a vehicle, we will confirm the violation. If you are staying in a home with a private garage, you do not need a permit. Do not park on the side of the street or road. The County will TOW your vehicle away because of snow plowing.
Thank you for your cooperation.
Recreation Centers
Summit County has two exceptional facilities.
a. Silverthorne Recreation Center-4 heated swimming pools, 3 with water slides; 2 hot tubs; steam room; saunas; gymnasium; weight room; cardiovascular area; racquetball courts; etc. Located at 430 Rainbow Drive, Silverthorne (970-262-7370). Discount Passes are available for groups.
b. Breckenridge Recreation Center-Located at 880 Airport Rd. in Breckenridge (970-453-1734).
GUEST SERVICES
Refrigerator
The refrigerator in your unit will be empty when you arrive, unlike your refrigerator back home where it constantly has many items already chilled to a low temperature. If you fill the refrigerator with food items of ambient temperature all at once, it will take significantly longer for the items to cool to the desired temperature. Do not turn the thermostat up, since it can freeze the fridge. Be patient. The refrigerator will just require longer to take the heat out and cool the food items. Most refrigerator dials should be set at around 5. If you turn the temperature up all the way and cause the refrigerator to freeze up, that will just result in us having to call an appliance company to come out and fix it.
Shuttle Buses
Summit Express Airport Shuttle (970-986-4134)
Summit Stage – Most of our properties are on the free countywide shuttle service. Go to www.summitstage.com for schedules and more information.
Ski Checks
Whenever possible, remember to check your skis overnight right at the lifts. This saves the hassle of hauling your skis back and forth each afternoon and morning. With the interchangeable lift ticket and the shuttle service between Keystone, Breckenridge and Vail, it is frequently more convenient to start each day at one ski area, like Keystone, and use the shuttle buses to move back and forth without having to drive and waste time trying to park.
Specific Bedding
The configuration of beds in your unit is subject to occasional change as owners may switch out furniture between the time a guest has made a booking and arrival. We make every effort to accommodate specific requests concerning bedding, furnishings and location, but these properties are privately owned and no lodging company can absolutely guarantee that changes will never occur.
Toilets
Do not dispose of sanitary napkins, tampons or soap bars by flushing them down the toilet. Be very careful about the amount of toilet paper flushed down the new water saver type toilets, since they stop up very easily. Should you require one, a plunger has been provided (in at least one of the baths).
DEPARTURE CHECKLIST
Please Help Us Maintain This Property For The Next Guest.
NON-SMOKING UNIT • NO PETS ALLOWED
DO NOT PLACE ANY OBJECTS NEAR BASEBOARD HEATERS AS ITEMS WILL MELT OR BURN 10:00 A.M. Check-out – Strictly Enforced
1. Upon departure please load and run the dishwasher and wash any pots or pans used.
2. Bag up and remove all garbage to the building dumpster or garage trashcans. Cleaners will remove leftover food in refrigerator and kitchen cabinets.
3. Sleeper Sofa - Remove all sheets. If it is closed with linens on it, it tears the sheets and damages the mechanism.
4. Replace any furniture you have moved to its original location A single cleaner cannot move it back.
5. Close and lock all doors and windows for security. Set thermostat at 65-70° in winter.
6. Report any damage to the unit, furniture, carpet, etc. We need time to correct it before the next guest arrives. If the problem relates to the condo’s building common area (clubhouse, lobby, garage, steps, etc.) rather than the unit itself, it should be referred to the building manager or Seymour Lodging. We manage the interior of the condo only, but will notify the manager of building problems.
7. Return all keys to the kitchen counter when you leave including the one you got at our office on arrival. There is no need to return to our office on your departure day –no checkout procedure is required. If you removed the key from the unit’s outside lockbox, return that one to the lockbox. The next guest is depending on it being there.
8. Please call 970-262-5971 if you are leaving before 10:00 A.M. to give Housekeeping an early start on cleaning.
Thank you for your cooperation.
LOCAL PHONE NUMBERS
Long Distance Calls
The phone is blocked for long distance calls (except 800#’s). Please use your cell phone or reverse the charges.
Local Calls
Free of charge to Keystone, Dillon, Silverthorne, Copper Mountain and Breckenridge.
LOCAL PHONE NUMBERS
Pharmacies
City Market, 300 Highway 6, Dillon ......................................................... 970-468-5369 Road Conditions
If you need additional phone numbers please refer to the phone book provided for you. The phone books will also have an area attraction guide (Yellow Book) with phone numbers, area maps and ski resort information.
SKIER’S RESPONSIBILITY CODE
Skiing and snowboarding can be enjoyed in many ways. You may see people using alpine skis, snowboards, telemark skis, cross-country skis, and other specialized equipment such as that used by the disabled. Regardless of how you decide to enjoy the slopes, always show courtesy to others and be aware that there are elements of risk in skiing that common sense and personal awareness can help reduce. Observe the code listed below and share with other skiers and riders the responsibility for a fun and safe mountain experience.
1. Always stay in control, and be able to stop or avoid other people or objects.
2. People ahead of you have the right of way. It is your responsibility to avoid them.
3. You must not stop where you obstruct a trail, or are not visible from above.
4. Whenever starting downhill or merging into a trail, look uphill and yield to others.
5. Always use devices to help prevent runaway equipment.
6. Observe all posted signs and warnings. Keep off closed trails and out of closed areas.
7. Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely.
Know the code. It’s your responsibility. This is a partial list. Be safety conscious.
GUEST ACTIVITIES
“We come for the winters, and stay for the summers.”
Locals and visitors alike have been learning about the truth behind this statement for years … if you haven’t experienced a summer in Summit County, then now is the time to see what you’ve been missing! When the snow melts away, a “mountain” of activities is uncovered! Consider these:
Spring/Summer Activities
Mountain and Road Biking: Summit County offers more than 50 miles of paved and unlimited miles of unpaved biking paths. Experience a variety of tours from the novice to the expert. Each ride providing scenic views, fresh mountain air and plenty of exercise!
White Water Rafting: “Run the rapids” of the Colorado, Arkansas, or Blue Rivers! Whether you’re ready for the thrill of your life, or just want to float leisurely, white water rafting to suit your taste is right at your fingertips! Half-day, full-day and overnight expeditions are available. Prices are dependent on the length of the trip and type of adventure chosen.
Golf: The ultimate in relaxation and beauty … golf in the Rockies! The altitude will give your drive extra distance, but don’t be deceived … duffers and pros are always challenged by the quality golf courses offered in Summit County.
Horseback Riding: Enjoy scenic trail rides, dinner and breakfast tours, or discover
an authentic mining town … on horseback! Summer is the perfect time to enjoy this popular activity. Pack trips, fishing trips, pony and hayrides are also available!
Hot Air Balloon Ride: There is no better view of Breckenridge than high above the clouds. Sail through the air and take in the aerial views of some of the most beautiful mountain ranges Colorado has to offer. Trips depart in the early morning hours.
Tennis: For the really fit, tennis in the Rockies offers a great challenge! Keystone
GUEST ACTIVITIES
has 12 outdoor courts, located across from Keystone Lodge on Highway 6. Breckenridge has four outdoor courts at Carter Park, located in town on High Street (free to the public). The Breckenridge Rec Center offers indoor and outdoor courts.
Jeep, ATV, and Hummer Tours: Travel into the backcountry … visit ghost towns, deserted gold and silver mines … enjoy spectacular views of the high country! Tours include hourly jaunts into the wilderness or day-long trips. Breakfast and dinner tours are also available. This adventure is a must!
Fishing: The “one that got away” will undoubtedly be caught as the Division of Wildlife annually stocks the Lake Dillon reservoir with approximately 200,000 fish! Summer fishing is abundant at the Green Mountain, Silverthorne Pond and Lake Dillon Reservoirs. The Blue River is a gold medal trout stream for catch and release fly fishing.
Peak 8 Fun Park In Breckenridge: Don’t think that just because the snow is gone that the slopes are dormant! The Alpine Super Slide offers fun for the whole family. Enjoy a scenic ride 11,000 feet up Peak 8 via the Colorado Superchair, with the human maze, putt putt golf, and children’s center.
Summit County also offers an abundance of activities. Sail on Lake Dillon or brave the heights on balloon tours! Breckenridge boasts summer festivals and performances such as the Breckenridge Festival of Film, Backstage Theatre, Kingdom Days, Breck Bike Week, and more. Train rides, day trips to fascinating destinations such as Rocky Mountain National Park, Royal Gorge and Pike’s Peak, not to mention bargain buys at the Silverthorne Factory Outlets. Summit County has something for guests of all ages and interests.
Winter Activities
Skiing / Snowboarding: Enjoy thousands of acres of terrain for some of the best downhill skiing and snowboarding in North America. Enjoy Breckenridge Ski Resort, Keystone Resort, Loveland, Arapahoe Basin, Copper Mountain, Vail and Beaver Creek ski resorts.
Cross Country / Snowshoe Tours: Make your own tracks as you glide through the endless trails of our National Forests, take a guided tour or make your way to a yurt for a truly unique dining experience.
Dinner Sleigh Rides: Take a step back in time on a scenic horse-drawn sleigh through snow-covered terrain. When you reach your destination, you can warm up and be spoiled with the food and beverage of your choice.
GUEST ACTIVITIES
Dog S ledding: Feel the rush as a team of Siberian huskies pull you through the snow-covered mountain meadows. You take the helm and “mush” your team to the beautiful backcountry of Summit County.
Snowcat Tours: Climb the mountain at a steady pace with the mountain scenery unfolding before you. These heated, twotrack machines will transport you to the best in backcountry skiing and riding in Colorado.
Snowmobiling: Come explore Colorado’s Rocky Mountains. Cruise over hills and through the woods of both groomed and ungroomed terrain. Single or double riders permitted. Guided or unguided.
All activities are subject to change due to seasonality and weather conditions.
To book your summer adventure today or if you have any questions, please call the Breckenridge Welcome Center at 877-864-0868.
HIGH ALTITUDE TIPS
The mountains of Colorado are among the most beautiful parts of America and we hope you will enjoy every minute of your visit. But some of the very features that make the high country so attractive may cause problems unless you recognize and know how to prevent them.
Here’s why:
As you go higher, barometric pressure decreases, the air becomes thinner, and less oxygen is available. It’s also colder and drier, and the ultraviolet rays from the sun are stronger. Each of these changes may have an unpleasant effect on your body.
This can cause Acute Mountain Sickness (AMS), which can affect anyone.
Altitude
HIGH ALTITUDE TIPS
Sponsored by: Bluebird Oxygen
Many popular resorts are 8,000 to 9,500 feet above sea level; Breckenridge sits at 9600 feet above sea level, home to the highest lift in North America, Imperial Express at 12,480 feet.
You will probably notice that your breathing is faster or more profound, and you may feel short of breath, especially when you exercise. This is the body’s first and most effective response to altitude. Your heart is likely to beat faster also; this is a helpful normal reaction.
However, you may also develop a headache, nausea, or unusual tiredness; some people even have trouble sleeping. Depending on the altitude, 20 to 30% of all visitors from near sea level have one or several of these symptoms, which we call Acute Mountain Sickness or AMS. Many sufferers describe AMS as similar to a severe hangover. Children are slightly more susceptible; the older you are, the less likely you will be affected.
In high-altitude environments, you may experience:
• Dizziness Fatigue
• Headache Confusion
• Nausea Shortness of Breath
• Vomiting Difficulty Breathing
• Loss of Fun
Take it easy for the first day or two. Reduce alcohol, caffeine, and salty foods. Drink more water than usual. Salt causes your body to retain fluid (edema), which increases the severity of altitude illness.
Above all – listen to your body! Don’t push. If you feel worse and worse, get help!
Minor altitude symptoms occasionally become life-threatening.
Temperature
The sun has more power in the thin air, and a bad sunburn can spoil your stay. No matter how tanned you may be, use a protective cream. “Cold sores” are aggravated at high altitudes but might be prevented by a medication (Acyclovir) that your doctor can prescribe. Snow blindness –sunburn of the eyes – is a real danger, especially on new snow, and even on foggy or cloudy days. Wear sunglasses or goggles with ultraviolet protection.
Temperature falls about three degrees Fahrenheit for every 1,000 feet of altitude and can get cold very fast. Take extra clothes. Hypothermia (low body temperature) can occur even in the summer if you are wet, wind-chilled, hungry, tired, or poorly dressed. The warning signs are clumsiness, trouble thinking or talking clearly, irritability, and confusion.
HIGH ALTITUDE TIPS
Sponsored by: Bluebird Oxygen
Watch for these signs in each other. If in doubt, stop, warm up, eat, and drink –and if necessary, send for help.
Most people dress appropriately in winter, but be sure boots and gloves are not wet or too tight. If you lose sensation in your face, fingers, or toes, stop, look for frostbite (numb, cold, white areas), and take time to warm up.
Water
The crisp mountain air is exhilarating, but it’s also very dry. You lose much more water than you realize in exhaled air and from sweating. Maintaining body water is essential, so drink two or three times more than usual. Fill your canteen in the hotel. Don’t drink from streams. Juices and water are better than tea, coffee, or alcohol. Remember that at high altitudes, one alcoholic drink does the work of two.
Injuries
Accidents can happen at any time to anyone, but they are more common when you are cold, tired, or hungry. Remember that lack of oxygen can impair your judgement, leading you to do foolish things. Whether hiking, skiing, playing golf, or tennis, give your body plenty of food and water to function efficiently. Don’t keep going when you’re very tired; quit while you’re ahead.
Illness
Of course, you are as likely to get a cold, flu, or upset stomach in the mountains as you are at home. But altitude illness feels very much like flu, or a hangover, and it can be a lot more serious. If you have any doubts, get medical help. Don’t let ignorance or carelessness spoil your stay.
There is great personal joy, beauty, and spiritual peace in the mountains. Treat yourself with respect and enjoy your stay.
High Altitude Tips and Tricks
• Drink plenty of water. Dehydration is more likely to occur at higher elevations.
• Alcohol may worsen the likelihood of dehydration.
• Some medications, like Diamox, can help with AMS, but they must be started before reaching high altitude.
• Check with your doctor ahead of time.
Rent an oxygen concentrator from Bluebird Oxygen, which can be ready upon arrival. It serves 2 guests and helps during sleep.
