On behalf of the Staff, Management and individual Villa Owners, we would like to welcome you to Pavilions and Pools Hotel and “America’s Paradise”. Please relax in the sun and enjoy the tranquility you will find here.
We sincerely thank you for choosing Pavilions and Pools. It is extremely important to us that your stay be both comfortable and memorable. So, if you have questions or if we can assist you in any way, please feel free to ask any of our staff.
If, at the end of your stay, you do not want to leave, we have done our jobs.
We look forward to being of service to you now and in the future.
Thank you,
Exclusive Resorts Management
Airlines
GUEST SERVICES
Air Conditioning
The air conditioner in your villa has been pre-set; please do not alter the settings. If the room is too cool, do not adjust the settings, turn the unit off. If you need assistance, contact the Front Desk.
Bank / ATM Service
Due to the limited amount of cash kept on the property, we are unable to provide cash checking services. The nearest bank and ATM is at Banco Popular in Red Hook, one mile away.
Beaches
There are many wonderful beaches on St. Thomas. We are lucky to have two, Sapphire Beach and Lindquist (Smith Bay Beach) just outside our doors, less than a five-minute walk away. For information on this and other beaches, ask at the Front Desk.
Check-Out / In
Check-out time is 11:00 A.M. Check-in time is 3:00 P.M. Early morning departure key drop box is located at the lobby.
Continental Breakfast Basket
We offer a complimentary continental breakfast basket upon arrival. Certain packages may or may not include our breakfast basket.
Copies
Copy service is available at the Front Desk. The charge for property guests is 25¢ per copy.
Credit Cards Accepted
We accept American Express, Visa, MasterCard and Discover.
GUEST SERVICES
Dress
The atmosphere in the Islands is casual. At Pavilions and Pools, we ask that you wear a beach cover-up or shirt over your bathing suit when in the public areas. For your safety, shoes or sandals should be worn outside your villa. It is culturally unacceptable to wear bathing suits without a cover-up, in town or off the beach.
Electricity
The current is 110 volts, 60 hertz, just as in the States. Power outages sometimes occur on the Island. Most last only a few minutes, although they can extend for longer periods. Please TURN OFF the air conditioners and TV until the power is restored. Call the Front Desk if there may be any medical problems affected by long-term loss of power.
Emergencies
In the event of medical, fire or any other grave emergencies please dial 911. You should also report your emergency to the hotel immediately. Dial 340-626-8512 or 340-690-6497.
Front Desk
Front Desk hours are from 10:00 A.M. to 6:00 P.M. daily. For front desk assistance call 340-775-6110.
Gratuities
The amount of gratuity is discretionary. We suggest $4 per housekeeping day and $2 per pool cleaning. Bar/Restaurant gratuity is usually a minimum of 15% of the total bill. Gratuities for housekeeping and pool service should be given to the Front Desk in the envelopes provided in your villa upon check out. Gratuities will be distributed, in your name, to those who serviced your villa during your stay.
Groceries
There are several markets in the area. You will find fresh fish, meat, chicken, lamb and veal, a large selection of fruits and vegetables, gourmet cooking items for any cuisine of your choice, a deli, bakery, bottled water and alcoholic beverages.
GUEST SERVICES
Housekeeping
Our Housekeeping service is scheduled on Mondays, Wednesdays, Fridays and Saturdays. Certain packages may or may not include these housekeeping services.
Laundry
For your convenience, we have a self-service, coin-operated laundry located off the walkway to the Caribbean Villas. Laundry supplies and quarters are available at the Front Desk.
Parking
Parking is complimentary for all registered hotel guests. Please obtain a parking pass for your rental vehicle at the Front Desk. The hotel cannot be responsible for damage to vehicles or for articles left in vehicles on the hotel property.
Pool
Your pool will be serviced daily. We have provided each villa with a skimmer net for your daily use. We want you to enjoy your pool; however, the pools are too shallow for diving! Please be careful and remember that your use of the facility is at your own risk.
Pool Towels
Fresh exchange of your pool towels is available at the Front Desk.
Red Hook
Only a mile away, you will find Ferries to St. John and the British Virgin Islands, as well as restaurants and shops.
Restaurant and Lounge
Our in-house restaurant is open daily. Please call Front Desk for hours of operation.
Security
Although we are in the land of sun, fun and sea, normal security precautions should be taken. Security is present after hours. Dial 340-626-8512 or 340-690-6497.
GUEST SERVICES
Don’t Forget To:
Keep all valuables in your in-room safe and keep the key with you or at the Front Desk when you are not in your room.
Lock all doors using the security bars or J-hooks provided. At night, when you are in the room, and before you retire for the evening, it is a good idea to have the patio doors locked.
Remember – a little common sense goes a long way.
Do not admit persons to your room without first making identification. Hotel personnel will never enter your room after business hours without first calling on the telephone.
Snorkeling
The use of equipment we provide is free. There are many excellent snorkeling spots nearby, including Sapphire Beach. Contact the Front Desk for equipment and information.
Spa
Guests are welcomed to book spas with Spa to Go or any spa of choice. Special daily and weekly rates are available. Contact the Front Desk for information.
HIGH-SPEED INTERNET ACCESS
Wireless Connection:
IOS (iPhone/iPad)
1. Tap “Settings”.
2. Select “Wi-Fi”.
3. Choose the hotel’s wireless network.
4. Open your internet browser and the hotel’s login page should load.
5. Follow the on-screen instructions to access the internet.
MAC
1. Click on the Airport icon near the top of the screen.
2. Select the hotel’s wireless network.
3. Open your internet browser and the hotel’s login page should load.
4. Follow the on-screen instructions to access the internet.
Android
1. Open up the settings on the device.
2. Go to Wireless & Networks. If Wi-Fi is unchecked, tap the empty box.
3. Click on the hotel’s wireless network.
4. Open your internet browser and the hotel’s login page should load.
5. Follow the on-screen instructions to access the internet.
Windows 10
1. Click the network icon in the notification area.
2. Connect to the hotel’s wireless network.
3. Open your internet browser and the hotel’s login page should load.
4. Follow the on-screen instructions to access the internet.
Windows 8
1. Open the Charms Bar and select “Settings”.
2. From “Settings”, select the Wireless Network Icon.
3. Connect to the hotel’s wireless network.
4. Open your internet browser and the hotel’s login page should load.
5. Follow the on-screen instructions to access the internet.
Windows 7
1. Click on the Windows Logo (Start Button) and choose “Control Panel”.
2. Open the “Network and Sharing Center”.
3. Click on “Connect to a Network”.
4. Connect to the hotel’s wireless network.
5. Open your internet browser and the hotel’s login page should load.
6. Follow the on-screen instructions to access the internet.
TELEVISION & MUSIC CHANNELS
Please do not add any options to your TV. If special accommodations are needed, contact the Front Desk. Channels are subject to change.
CHANNEL
GSN - GAME SHOW NETWORK
LRW - LIFETIME REAL WOMEN
ESPN CLASSIC
ESPN U
ESPN NEWS
ESPN DESPORTES
TVG
TVG2
NFL NETWORK
TENNIS CHANNEL
MAV TV
DISNEY JR
DISNEY XD
BOOMERANG
DISCOVERY FAMILY
DISCOVERY LIFE
SCIENCE CHANNEL
DESTINATION AMERICA
AMERICAN HEROES CHANNEL
OVATION
TV ONE
COOKING CHANNEL
TURNER CLASSIC MOVIES
TEMP
INSPIRATION
TELEMUNDO
WAPA AMERICA
WGN AMERICA
TBS
TRU TV
SYFY
AMC
LIFETIME
LMN - LIFETIME MOVE NETWORK
ESPN
ESPN2
NBC SPORTS
THE OLYMPIC CHANNEL
MLB NETWORK
NBA TV
GOLF CHANNEL
DISNEY CHANNEL
CHANNEL
CARTOON NETWORK
DISCOVERY CHANNEL
ANIMAL PLANET
HISTORY CHANNEL
CNN
HLN - HEADLINE NEWS
CNBC
MSNBC
FOX NEWS
FOX BUSINESS NEWS
CSPAN3 BBC
- WOMEN’S
HALLMARK DRAMA
CBS - WSEE TV2 CW
ABC - WENY VI
EWTN - CNN
ION - WSVI
FOX - WEON
NBC - WVGN
PBS - WTJX
THIS TV
THE WEATHER CHANNEL
FETV - WCVI
OCTV
CHANNEL
TELEVISION & MUSIC CHANNELS
LEGISLATIVE CHANNEL
GOVERNMENT CHANNEL
PBS DIGITAL - 1
PBS DIGITAL - 2
PBS DIGITAL - 3
CSPAN
CSPAN2
QVC
QVC PLUS
HSN
JEWELRY TV
SMILE OF A CHILD
JUCE TBN
HILLSONG CHANNEL 3ABN
PARTY FAVORITES TEEN BEATS
KIDZ
80’S
SOLID GOLD OLDIES POP COUNTRY
TODAY’S COUNTRY COUNTRY HITS
CLASSIC COUNTRY
CONTEMPORARY CHRISTIAN
POP LATINO MUSICA URBANA MEXICANA
TROPICALES
ROMANCES
SOUNDS OF THE SEASON
STAGE & SCREEN
SOUNDSCAPES
SMOOTH JAZZ
BLUES
SINGERS & SWING
EASY LISTENING
CLASSICAL MASTERPIECES
LIGHT CLASSICAL
BRIEF HISTORY OF THE U.S. VIRGIN ISLANDS
Many know the U.S. Virgin Islands as “America’s Paradise”. Many are not aware that this small group of Caribbean islands has been a territory of the United States since its purchase in 1917 for just $25 million from the Danish government. Famous for world-class scuba diving, the best marlin fishing in the world, beautiful beaches and island-style hospitality, the U.S. Virgin Islands have a rich history beginning with Columbus’ discovery of the New World in 1492.
The U.S. Virgin Islands are comprised of four unique islands, each distinctly different from the other three. St. Croix, the largest of the four islands, was once home to sugar cane plantations. Today it is known for its well-preserved historical landmarks. St. John, the smallest commercial island, is devoted largely to National Park, a generous gift covering 2/3 of the island donated by Laurance Rockefeller to the U.S. government in 1956. This is a favorite retreat for hikers and other ecotourists. St. Thomas is the most cosmopolitan of the four islands. Its historic port of Charlotte Amalie, once teeming with four-masted trading ships, now plays host to visiting cruise ships and a fleet of sail and power yachts. Water Island, recently named the fourth Virgin Island, has no gas stations or garbage trucks!
During our history, the islands have been home to many European nations, including Spain, France, England, The Netherlands, Denmark, the Order of the Knights of Malta, and finally the United States of America. The melting pot of nationalities in the Caribbean has created a rich and varied culinary tradition. One would have great difficulty pointing to a dish or an ingredient that is solely Caribbean – our ingredients and dishes have been appropriated and recreated from cuisines from all over the world.
Traditional Island Cuisine
Fungi A cornmeal porridge flavored with okra and thyme – like Caribbean polenta.
Rice and Peas A pilaf prepared with aromatic vegetables and pigeon peas.
Johnny Cakes Made for the journey, this fried bread dough was made by locals to take them on their travels.
Paté Johnny Cake dough filled with spiced beef, saltfish, chicken, conch or vegetables.
Stew Chicken, All dishes braised with vegetables and served with rice and or local
Stew Mutton sweet potatoes. and Oxtail
Conch in Stewed conch with onions and peppers in a buttery veloute sauce
Butter Sauce flavored with thyme.
Kallaloo Local soup prepared traditionally with dasheen leaves, coconut milk, okra and seafood.
Saltfish Used widely on all islands, a salt preserved cod fried or soaked and marinated for salads.
Roti
From the island of Trinidad, this dish consists of an Indian chicken curry served wrapped in a traditional chick pea flatbread.
AREA ATTRACTIONS
Get Wet
St. Thomas boasts over forty beaches featuring sparkling blue water and swaying palm trees. Aside from sunbathing and solitude, the beaches and coves offer water-sports including snorkeling, scuba, kayaking, and sport fishing. Rent sports equipment, or book a water adventure through the local businesses along the water’s edge.
Tours and Eco-Attractions
The many Eco-Attractions on St. Thomas allow you to explore Caribbean marine life, bird watch, or observe the best examples of the Caribbean’s native flora. Your vacation wouldn’t be complete without booking a day cruise or water tour to get you and your family out on the water for a trip around the island. Cruise the Caribbean waters off the coast of St. Thomas and discover the colorful reefs and sea life that lie beneath.
Taste St. Thomas
The collection of restaurants on St. Thomas are in a category all by themselves. Venture outside the bounds of your hotel, guest house or villa to experience the wide variety of cuisines.
Red Hook on the East End of St. Thomas has at least 8 restaurants with cuisines to tantalize your tastebuds. Reserve a table in the historic Frenchtown, and explore the menus of the downtown Charlotte Amalie eating establishments. There is no excuse for eating poorly while on your vacation in St. Thomas.
Charlotte
Amalie – History and Culture
Charlotte Amalie, the capital city of St. Thomas is within minutes of Bluebeard’s Castle. Stroll through the streets and enjoy some duty-free shopping. Experience the history and culture of the island through walking tours, museums, historic buildings and local events. Charlotte Amalie is also home to attractions such as the 99 Steps, Blackbeard’s Castle, Emancipation Park and more.
99 Steps
These stairs lead from Kongens Gade up into a canopy of trees at Blackbeard’s Castle’s foot. The steps were constructed using ship-ballast brick in the mid-18th century. The view at the top impresses. Explore in the cool of the morning, before the cruise-ship crowds arrive.
Emancipation Gardens
The park was built to commemorate the freeing of the slaves which took place July 3, 1848. A commemorative plaque, a bronze bust of a freed slave blowing a conch shell and a replica of the Liberty Bell are featured. The park was also ringed with a fence of old ships’ anchor chain and cannons recovered from the harbor. Carnival celebrations and concerts take place here, but mostly folks kick back under trees with a fruit smoothie from the Vendors’ Plaza next door.
Drake’s Seat
Drake’s Seat is a historic location on St. Thomas. Legend says that it is the location where 16th-century explorer Sir Francis Drake kept watch for enemy ships of the Spanish fleet. This lookout includes a panoramic view of where the Caribbean Sea joins the Atlantic Ocean.
BEACHES
Bolongo Beach
Best known for beach volleyball games on Thursday night. There are also restaurants, a gift shop and watersports rentals. For relaxing, settle into one of the hammocks strung beachside.
Coki Beach
Adjacent to Coral World Ocean Park and connected by a short boardwalk, Coki Beach is one of the most popular beaches on St. Thomas. The crystal clear water, white sand and extensive reef make it ideal for snorkeling, diving or just sunbathing on the beach.
Magens Bay Beach
Magens Bay Beach has been called one of the ten most beautiful beaches in the world by National Geographic Magazine. It has a long and interesting history. Local legend has it that Sir Francis Drake used Magens Bay as an anchorage for his ships while he watched from a nearby hilltop for ships he could plunder. Later, the local sugar cane plantations used Magens Bay as a shipping point for sugar, molasses and rum. The remains of an old brick road can still be seen at the end of the beach. Magens Bay Beach is heart shaped and is approximately one mile long. The bottom is sandy and slopes down gently. While there is plenty of beach to sun on, there is also plenty of shaded areas under the trees. Magens Bay has restaurants, bars, water sports and equipment rentals. Lifeguard service is provided from 6:00 A.M. to 6:00 P.M. Monday through Sunday year-round. On the southern and northern ends of the beach are rock formations that provide great snorkeling. NUDE BATHING is not allowed on Magens Beach. However, it is allowed at Little Magens Beach, which is a short swim away.
Sapphire Beach
Located in front of the Sapphire Beach Resort, this beach is one of the most beautiful beaches on the island. Snorkeling is easy right off of the beach, and snorkel equipment rentals are available right the beach. A restaurant, snack bar and gift shop are also at the beach.
Secret Harbour
A lovely spot for a day at the beach. Bejeweled with palm trees, this small cove features a terraced restaurant and bar, watersport rentals and a floating swim platform. A great place to soak up the Caribbean sun.
Photo by Ana Singh on Unsplash
Photo by Josh Duncan on Unsplash
SHOPPING
The US Virgin Islands are outside the U.S. Custom Zone. A special exemption of $1,200 for each person traveling to this U.S. Territory is allowed. Family members traveling together may combine total purchases. Many items are individually exempt.
Since the trade winds brought the schooner and clipper ships of old, St. Thomas has been a duty-free port. Other Caribbean Islands have only recently endorsed the duty-free concept. As a result, Virgin Island Merchants offer lower prices and a more varied product.
AH Riise Mall
Experience premier duty free shopping and old world charm within one of the island’s most elegant and historic settings. Shop for jewelry, perfumes, cosmetics, Caribbean gifts, liquor, tobacco and more.
Charlotte Amalie
Named for a Danish Queen, the centuries-old warehouses stretch from the downtown waterfront to Dronnigens Gade (Main Street). They once held molasses, lumber, rum, and spices awaiting export and trade goods such as manufactured items, ceramics, gold, and gems brought from around the world. You won’t find much molasses or lumber downtown, but all the rest, and products unimaginable to Captains and Chandlers of old. The warehouses are now tastefully converted and restored to house retail stores with products and prices to satisfy the most demanding clients.
Market Square
People come from all over the island to sell fresh fruit and vegetables. The busiest market day is Saturday: vendors arrive hours before dawn. Ask for some genips. You break open the skin and suck the sweet/sour pulp from a stone. Delicious!
Red Hook, American Yacht Harbor
A variety of great shops and restaurants on the east end of the island that overlook the boats in the harbor and the Red Hook Ferry Dock that connects St. Thomas to St. John.
Yacht Haven
A rockin’ Caribbean roadhouse featuring casual Caribbean-inspired fare, gourmet pizzas, great salads and exotic frozen cocktails. Whether you’re looking for drinks, lunch, dinner or exciting nightlife, Fat Turtle has incredible food in a fun-filled atmosphere day or night.
See Local Business Index Located After Page 16
OTHER ISLANDS
St. Thomas and the Virgin Islands are well known for their sports fishing, day cruises, snorkeling and scuba diving. St. Thomas has a huge selection of local companies and boat captains that will be happy to enhance your St. Thomas vacation.
St. John
St. John is easily accessible with a short ferry ride from the Red Hook dock on the east end of St. Thomas. Enjoy the shopping in Cruz Bay and Mangoose Junction, a short walk from the ferry dock. There are many selections of fine restaurants to choose from as well.
Island National Park, renowned throughout the world for its breathtaking beauty, covers approximately 3/5 of St. John. Within its borders lie protected bays of crystal blue-green waters teeming with coral reef life, white sandy beaches shaded by seagrape trees, coconut palms, and tropical forests providing habitat for more than 800 species of plants. To these amazing natural resources, add relics from the pre-Columbian Amerindian civilization, remains of the Danish Colonial sugar plantations, and reminders of African slavery and the subsistence culture that followed during the 100 years after Emancipation – all part of the rich cultural history of the Park and its island home.
St. Croix
St. Croix is the largest of the U.S. Virgin Islands, is 28 miles long and seven miles wide, located approximately 45 miles from St. Thomas. Its vegetation ranges widely from rain forest on the west end to desert out east. St. Croix is accessible by multiple airline flights daily. The ferry usually operates in-season only.
Its Danish ancestry is reflected in the island’s architecture. First colonized in the 1700s, St. Croix is now home to about 50,000 permanent residents. Christensted is located on the east end of the island and is known for its duty-free shopping, art galleries, and the charming bars and restaurants along the harbor side boardwalk.
St. Croix is well-endowed with beaches, reefs, and recreational watersports opportunities. Sandy Point, on the southwest end of St. Croix, is known as a nesting ground for endangered sea turtles. You will certainly want to visit offshore islands easily within reach by boat offering isolation and adventure: Buck Island National Park, an 800-acre reserve, features the only underwater snorkeling site within the National Park system and one of the best beaches you can imagine; Protestant Cay located off Christensted harbor.
British Virgin Islands – Tortola
The British Virgin Islands, including Tortola, are easily accessible with a short ferry ride from St. Thomas or St. John, but usually require 24 hour notice and your passport.
