What is the job description of a company selling telesales services? A telesales service includes contacting potential or existing clients to give them information about a product or service. The job description requires answering questions about the company’s products or services and asking questions in order to understand customer requirements. There are various companies selling services for telesales in UK. These companies work with a team of professional tele-callers who have a knack at convincing clients and expertise in converting potential leads into sales. A telesales person creates a more personal and interactive relationship with the potential client which can be nurtured, customized and persuasive. A telesales person can directly give all the information to the client about the service, brand or product and answer all the queries and problems of the customer. Job Responsibilities:
A telesales service person should contact potential or existing customers and inform them about all the services or products of the company. He or she should inform the client about any new upcoming offer or discount on the product or service. He or she should be able to answer all the questions about the product or company. Telesales service person should have a convincing skill and should be able to sell products or services over phone. They have to also maintain good customer relationships with old and new customers. He or she should have the goal of making the business and the company grow. He or she should also take a feedback from the client after a successful deal. The sales person should also ask a few questions to the customers in order to understand the requirements in depth. This information can help the company come up with new changes in their products or services as per the customer requirement. Another important job responsibility is to be able to take orders and have them processed accurately. He or she should also be able to handle customer issues and problems and see what best the company can do to rectify. Finally, telesales service person should maintain a record of all the clients and customers, with a log of sales and leads.
There are many companies offering telesales in UK. You can hire their professional help in order to grow your business without investing much on an in-house telesales team. These experts have a better convincing power and will definitely prove to be beneficial for your company’s growth.