Biography of Rebecca Barraclough

Rebecca Barraclough is a seasoned Project & Change Manager and Training Specialist with more than 12 years of experience leading program management and enterprise learning efforts She has successfully delivered multi-million-dollar programs, improved operational efficiency, scaled onboarding processes, and supported organizational development within complex, matrixed environments. Her expertise includes post-merger integrations, organizational alignment, and knowledge management, all of which enhance user adoption and reduce disruptions Over the years, she has also focused on hiring, managing, and mentoring teams to build stronger and more effective workforces.

Her primary areas of strength include project and change management as well as learning and development

Professional Career

She currently works as a Freelance Project Management & Learning Design consultant, providing organizations with project planning and scheduling support, along with best practices to improve timelines, coordination, and delivery outcomes. In this role, she conducts client outreach to understand organizational needs, present solutions, and develop new business opportunities She creates instructional materials, standard operating procedures (SOPs), and quick guides to promote platform adoption and long-term knowledge retention, using TalentLMS for e-learning development, delivery, and tracking

Her Career Trajectory

Her career began in 2012 as a Product Associate at the Educational Testing Service (ETS) In this position, she provided onboarding and policy training to customer service teams using Blackboard, strengthening operational knowledge and accuracy She also migrated more than 150 documents across internal databases, corrected discrepancies to maintain data integrity, and authored SOPs, communication templates, and process maps to standardize practices and improve cross-functional alignment

Her strong performance earned her a promotion to Product Manager, where she designed and facilitated training for more than 60 customer service staff members in collaboration with stakeholders and state-level clients She created job aids, knowledge bases, and quick-reference guides to reinforce learning and support frontline staff in high-volume environments By applying Six Sigma methods, she identified workflow inefficiencies and implemented process improvements that increased team consistency and customer satisfaction One of her notable accomplishments was creating a self-service rescheduling system that reduced service workload by 25% in the first quarter while giving customers greater autonomy

In this role, she also served as a liaison between the Praxis business unit and customer service teams, supporting exam registration, test center operations, and test score inquiries for both test takers and Department of Education clients Additionally, she developed and maintained program bulletins, website content, and test administration manuals to ensure accuracy and easy access for users

For her contributions, she was honored with the 2014 Presidential Award for nationwide improvements to test center seat capacity management

Ready for New Challenges: Work with US HealthConnect

In 2018, she joined US HealthConnect Inc as Program Manager for Total CME, Inc , where she led project planning and execution for digital CME programs. Her responsibilities included managing timelines, budgets, risk mitigation, and cross-functional communications She improved content management systems and performed quality assurance testing to enhance user experience and system performance

She also provided technical training and drove SOP adoption across interdepartmental teams, supporting the rollout of new tools and workflows. To increase consistency and knowledge transfer, she created reusable templates, process flows, and documentation

Within two years, she was promoted to Program Director at US HealthConnect, where she managed the complete project lifecycle for CME programs, generating $12 million in revenue and ensuring projects were delivered on time and within budget She led the implementation and adoption of enterprise tools, including OpenAir, SharePoint, and Asana, as well as video review tools Her work also included creating SOPs, onboarding materials, and training documentation that reduced turnaround time by 30%.

Later, she became Program Director of the Global Learning Collaborative at US HealthConnect In this position, she directed multi-million-dollar Continuing Medical Education (CME) programs and enterprise learning strategies, managing $15 million in annual revenue across oncology education initiatives. Her responsibilities covered strategic planning, budgeting, resource allocation, and timeline management across cross-functional teams.

She developed and launched blended learning programs to support onboarding, system adoption, and continuous learning. Program success was measured through surveys, assessments, simulations, and panel discussions Additionally, she built centralized knowledge repositories and onboarding kits in SharePoint/Teams, giving teams streamlined access to SOPs, workflows, and process documentation.

Education

Rebecca Barraclough earned a Bachelor of Science degree in Biology from Millersville University in Pennsylvania. To further her professional development, she completed courses such as "Instructional Design Foundations and Applications" from the University of Illinois, "Adult Learning: Theory to Practice" from ATD Education, and "Creating eLearning Courses with Articulate Storyline" from Udemy. She is also a Certified Scrum Master and holds a Certified Six Sigma Green Belt (ProSource)

Helping the Less Fortunate

She is committed to helping others and gives her time and resources whenever possible Each Christmas, she participates in the Samaritan’s Purse Operation, organizing the collection of items with family and friends to distribute gifts to children around the world

She volunteers at the Worthwhile Thrift store, where funds are used to provide shelter, food, and other forms of support for women and children who are victims of human trafficking

In addition, she continues to volunteer for Vita Service Education, where she writes resumes for incarcerated individuals at Bucks County jail facilities These individuals participate in a job readiness program, and their work helps them prepare for opportunities after release

Early Life

She was born in the Philippines while her father was stationed at Clark Air Force Base. Later, she moved to Canada with her mother and stepfather At age 14, she reunited with her father, who was living in Pennsylvania with his second wife She initially attended a public school but later transferred to a private Christian school to complete her high school education. During her college years, she gained a clearer understanding of her interests and career goals

Rebecca Barraclough continues to use her skills in project management, change management, and learning design to help organizations achieve their goals while supporting individuals through practical training and professional development