Rebecca Barraclough

Rebecca Barraclough is a highly skilled Project & Change Manager and Training Specialist with more than 12 years of experience in program management and enterprise learning initiatives. She has successfully led multi-million-dollar programs, improved operational efficiency, scaled onboarding processes, and supported organizational development within complex, matrixed environments. Her background includes expertise in post-merger integrations, organizational alignment, and knowledge management, all aimed at increasing user adoption and reducing disruption. Throughout her career, she has also been responsible for hiring, managing, and mentoring teams to strengthen performance and achieve measurable outcomes. Her core competencies include project and change management as well as learning and development. As a freelance professional, she provides project planning and scheduling support to organizations, sharing best practices to improve timelines, coordination, and delivery outcomes. She conducts client outreach to understand needs, present effective solutions, and create new business opportunities. She also develops instructional materials, standard operating procedures, and quick guides to drive platform adoption and knowledge retention, using TalentLMS for e-learning, delivery, and tracking. Her professional journey began in 2012 as a Product Associate at the Educational Testing Service (ETS), where she delivered onboarding and policy training to customer service teams using Blackboard. She successfully migrated over 150 documents across internal databases, corrected discrepancies to ensure data integrity, and authored SOPs, communication templates, and process maps to standardize practices and enhance cross-functional collaboration. Her substantial contributions earned her a promotion to Product Manager, where she designed and facilitated training for more than 60 customer service staff members.