ADAPTING TO CHANGES TO MEET BEST PRACTICES IN GOVERNMENT PRINT & MAIL By Ernie Crawford
he delivery of critical communications within the government has undergone many pivotal changes recently. Many of these changes are causing federal, state, and local government mailing centers to revitalize their production processes and review mail management best practices. Here are four changes that are worth reviewing and questions to ask to ensure your operation is keeping pace: Mail piece verification and piece-level tracking There’s no question that Amazon has changed consumer expectations when it comes to tracking shipped items. Combine this with the private sector’s 99.999% accuracy rates for mail verification. The USPS Informed Delivery platform now enables end users to see where their letters are in the process. Now, these same tracking expectations are being placed on government agencies by constituents. The question to ask is: Does your production process verify and audit every job, mail packet, and page to ensure 100% verification?
JULY-AUGUST 2022 | MailingSystemsTechnology.com
Vote by mail The pandemic brought the ability to vote by mail to nearly every household in America. Mailing technology and having an AI-based, intelligent automated document factory (ADF) are key to ensuring accuracy of voting ballots with the correct information and then auditing them on the back end. Now is the time to look at your infrastructure and deploy solutions that address the ongoing issue of accounting for every mail piece that is created and sent and to be able to report on every step of the process quickly and efficiently. The question to ask is: Do you have a robust reporting and accountability process to handle future production processes reliably?
Inclusivity and Section 508 compliance is law One of the most significant changes that has happened in the government printing and mailing space has been inclusivity, or Section 508 compliance. This law covers a range of issues related to assisting people with different kinds of disabilities and, in