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SPECIAL ISSUE

DOCUMENTmedia.com | Hot Companies 2019-20

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N O I T U L O S X HOT C IES N A P M O C

THE COMPANIES BEHIND THE PRODUCTS AND SERVICES YOU NEED TO TRANSFORM YOUR CUSTOMER EXPERIENCE


PUBLISHER’S NOTE president Chad Griepentrog publisher Ken Waddell editor Allison Lloyd [ allison.l@rbpub.com ]

THE 2019-2020 HOT CX SOLUTION COMPANIES By Ken Waddell

I

t’s an extraordinary time for navigating the complex technology solution marketplace. In fact, established technology segments are converging in surprising ways, while others are getting retired, and still others are redefining what this industry will look like in the next 5 years. Buyers today need to understand which solutions best fit their business and also how technology systems and solutions can work in tandem seamlessly to deliver the experiences that customers are demanding. This is why I value our annual list of HOT SOLUTION COMPANIES so

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Hot Companies.2019 DOCUMENTmedia.com

contributing editor Amanda Armendariz

much. As publisher, I have the privilege to work with a variety of companies around the world that develop innovative solutions and services developing, building and maintaining superior customer experiences. In these pages, you can see for yourself details about the companies behind the different services that are offered, their mission, and how these solution providers can ultimately support your strategic goals. Each of the following company profiles is archived on our website for a full year, so you can refer back at any time during your strategy and purchasing journey. It’s my hope that our annual HOT SOLUTION COMPANY issue helps answer some of your questions about your digital transformation strategy. Because these days, you can’t sit back and delay your modernization efforts. Thank you for trusting DOCUMENT Strategy to help you build the most innovative customer communication and customer experience strategies for tomorrow.

Ken

608.235.2212 ken.w@rbpub.com

advertising Ken Waddell [ ken.w@rbpub.com ] (m) 608.235.2212 audience development manager Rachel Chapman [ rachel@rbpub.com ] creative director Kelli Cooke

PO BOX 259098 Madison WI 53725-9098 p: 608-241-8777 f: 608-241-8666 email: customerservice@rbpub.com

DOCUMENT Strategy Media (ISSN 1081-4078) is published on a daily basis via its online portal and produces special print editions by RB Publishing, 2901 International Lane, Madison, WI 53704-3128. All material in this magazine is copyrighted © 2019 by RB Publishing All rights reserved. Nothing may be reproduced in whole or in part without written permission from the publisher. Any correspondence sent to DOCUMENT Strategy Media, RB Publishing, or its staff becomes the property of RB Publishing The articles in this magazine represent the views of the authors and not those of RB Publishing or DOCUMENT Strategy Media. RB Publishing and/or DOCUMENT Strategy Media expressly disclaim any liability for the products or services sold or otherwise endorsed by advertisers or authors included in this magazine. SUBSCRIPTIONS: DOCUMENT Strategy Media is the essential publication for executives, directors, and managers involved in the core areas of Communications, Enterprise Content Management, and Information Management strategies. Free to qualified recipients; subscribe at documentmedia.com/subscribe. REPRINTS: For high-quality reprints, please contact our exclusive reprint provider, ReprintPros, 949-702-5390, www.ReprintPros.com.


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TABLE OF CONTENTS

07 08 09 10 11 12 13 14 15 16 17 18

Accusoft

Crawford Technologies

Digitech Systems

Eclipse Corporation

Messagepoint

O’Neil Digital Solutions

OpenText Paloma Print Products Parascript

Quadient

RRD

Smart Communications


At Accusoft, our focus is on superior quality, complete transparency, and exceptional customer service centered around your business process and product life cycle. We are dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. With full access to free product trials and demos, best-in-class technical documentation, and unrivaled engineering support, you will experience the benefits of our no-risk software before you even purchase it. Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by more than 40 patents, the company’s flagship products, including OnTask, PrizmDoc, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com 

HOT COMPANIES

CONTACT INFO: COMPANY: Accusoft

PHONE:

800.875.7009

WEBSITE:

www.accusoft.com

EMAIL:

info@accusoft.com

THE

2019-20 Jack Berlin, Chief Executive Officer

EXECUTIVE PROFILE

Jack founded Accusoft (Pegasus Imaging) in 1991 and as CEO has provided consistent leadership and strategic direction for the success of the company. Jack is actively involved with sales, product strategy, software development, and the necessary financial controls that have made Accusoft profitable year after year. In recent years, he has overseen Accusoft’s active merger and acquisition activities that have contributed to the company’s growth and product line expansion. "Our core values and company culture make us stand out," Jack said. "Accusoft fosters a competitive and positive work environment, and we are a place where people want to come to work every day. Even as we’ve grown into a large organization, we have a small business mindset where we value and support each individual employee."

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CONTACT INFO: COMPANY:

Crawford Technologies

PHONE:

866.679.0864

WEBSITE:

www.crawfordtech.com

EMAIL:

sales@crawfordtech.com

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Crawford Technologies Inc.(CrawfordTech) provides innovative, production grade, document and data solutions that streamline, improve, and manage document processing in all stages of the document life-cycle. CrawfordTech offers output management, eDelivery, archive management, enterprise content management (ECM), Content Services and document accessibility solutions – all designed to assist organizations on their path to digital enterprises. The company’s deep expertise in print description languages (PDL) and document formatting drives solutions that are practical, efficient, robust and production worthy. A complete suite of PDL transformations that include much more than simple transformation – data extraction, font changes, colorization of B & W formatted data, insertion of barcodes to ensure mail piece integrity are just some of the enhancements that can be made. All of these are designed to increase efficiency, allow for better control and increase flexibility in operations. CrawfordTech’s document reengineering solutions work in conjunction with solutions for total output management workflow. Print and eDelivery options are all accommodated in a consolidated system that provides complete command, control and execution through an easy to use dashboard interface. Dashboards can be extended to customers for them to monitor their workloads, reducing customer support costs for print centers. Uniquely designed to integrate existing hardware, software and processes, it allows organizations the ability to continue to extend their return on investments already made. A significant challenge facing most output providers is the need to create output that is compliant with accessibility regulations for the blind and vision impaired. CrawfordTech’s AccessibilityNow platform accommodates the need for multiple accessible formats (large print, audio, braille, as well as Accessible PDF and HTML files compatible with screen readers). AccessibilityNow automates as much as possible, reducing the implementation costs. Organizations can outsource as much of the work as they would like using CrawfordTech’s extensive services offerings. CrawfordTech ’s +75 Net Promoter Score (NPS®) is a testament to the quality, timeliness and accuracy of support and professional services. Products and services are offered directly and through a global network of partners.


HOT COMPANIES

CONTACT INFO: COMPANY:

Digitech Systems, LLC

PHONE:

303.493.6900

WEBSITE:

www.digitechsystems.com

Any Document, Anywhere, Anytime Digitech Systems, LLC enables businesses of any size to more effectively and securely manage, retrieve and store corporate information of any kind. By reinventing Enterprise Content Management (ECM) as a simple, accessible and cost-effective system anyone can easily use, Digitech Systems’ suite of ECM products immediately provides the ability to improve efficiency, boost control, and save money. ®

 World’s Most Trusted Cloud-Based ECM Service, ImageSilo®. From Johns Hopkins to Commonwealth Hotels, ImageSilo has been helping companies conveniently store and access data online without capital costs since 1999.  Proven, Award-Sweeping Technology: Digitech Systems technology has been leading the ECM industry for 22 years. In 2019 alone, CIO Applications named Digitech Systems a “Top 10 Robotic Process Automation (RPA) Solution Provider” and Keypoint Intelligence awarded Platinum honors to every Digitech Systems product they tested, naming PaperVision Forms Magic a “vanguard of bringing AI technology to bear on the challenges of document extraction and classification,” ImageSilo as “the most feature-complete yet user-friendly ECM system tested to date,” PaperVision® Capture as the “best data capture and workflow solution,” and PaperVision® Enterprise as the “most outstanding ECM software in the marketplace.”  Immediate Measurable Return: Nucleus Research repeatedly measures and awards Digitech Systems’ for delivering return on investments (ROI) from 258% - 1315% in just a few short months. When you need ECM that saves money immediately, Digitech Systems delivers.  US Technical Phone Support in Under 10 Seconds: Digitech Systems products are backed by our legendary technical support team, providing 100% US-based phone support 24 hours a day, 7 days a week, 365 days a year with average answer times of less than 10 seconds and a satisfaction rating of 98%. Call us…you’ll experience the difference! From saving Accounts Payable departments more than $6 per invoice in processing time, to helping records and finance departments stay in compliance with changing industry regulations, to giving organizations back thousands of productive hours every year, Digitech Systems provides software and services that make it easy for you to get any document, anywhere, anytime.

EMAIL:

sales@digitechsystems.com

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HOT COMPANIES

CONTACT INFO: COMPANY:

Eclipse Corporation

PHONE:

678.408.1245

WEBSITE:

www.EclipseCorp.US

EMAIL:

info@EclipseCorp.US

Eclipse Corporation® is a global provider of enterprise class software for the composition, presentation and delivery of forms, documents and labels. Our Business Communications Center® software provides a user-friendly solution to improve communications with your customers, partners, employees and eliminates much of the burden previously placed on the IT team. Eclipse is especially proud of the reliability and performance of our software, with 99.9975% uptime and performance to meet the needs of our Fortune 10 customers. We are confident we can handle your requirements. In 2011, Eclipse's core developers, having been in the forms industry for more than 15 years and having found much success in the document software industry, the team decided to start fresh on a new forms and documents software solution. They focused on the enterprise class design, presentation and delivery of forms, documents and labels. The successful result is our Business Communications Center, powered by DocOrigin®. DocOrigin and BCC improve communications with customers, partners and employees. Our BCC solution is managed by your Marketing, HR or Customer Service teams while compliance related control can be managed by legal and IT. All this can be done without scripting or modifying your line of business software. The Eclipse license model allows you to replace your existing forms and documents one at a time or do a complete replacement for your existing sunset or aging software. BCC is reliable and fast enough for the Fortune 10, but priced based on usage so small and medium businesses can afford it. Today, clients like 3M, Advantage 360, AT&T, GE Healthcare, Guidewire, Lynden, McKesson Medical-Surgical, PPG Aerospace, Tyler Technologies, and thousands more trust Eclipse software. You don't need to change or modify the data produced by your business software, just change your document and customer communications software! BCC and DocOrigin provide a single solution for enterprisewide, interactive forms, documents, labels and high-volume production mail rooms providing Omnichannel global communications: Email, HTML adaptive, PDF, PDF/UA, PDF/A-3, PS, PCL or Print, all to reach your customers when and where they want to be reached.

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Steve Luke is the founder and CEO of Eclipse Corporation®, the creators of Business Communications Center® powered by DocOrigin®. Since 1992, Steve has focused exclusively on the development of enterprise class compositions software for the creation, presentation and delivery of forms, documents and labels.

EXECUTIVE PROFILE

Steve was co-creator of FormsPlus/400, acquired by JetForm in 1996, by Adobe in 2001. His passion for providing customers with highly reliable software and excellent personal customer service lead his team to the creation of DocOrigin and Business Communications Center. With more than 4,000 licenses sold to 3M, GE, Guidewire, Konica Minolta, McKesson Medical-Surgical, PPG, Tyler Technologies and many more, the software has been a huge success. Steve was the recent recipient of the Brian Platte Lifetime Achievement Award.


Consistent, relevant communications are the driving force behind good customer experiences. Messagepoint is the next generation of Customer Communications Management (CCM) solutions. Our award-winning, cloud-based CCM platform acts as a centralized content hub to eliminate the silos that fracture the customer experience across omni-channel communications and interactions. We focus on giving marketers, CX teams and product owners intelligent control over their content. With Messagepoint, users achieve faster time to market and greater control over regulatory content. Messagepoint enables unparalleled personalization and consistency that builds trust across messaging, while considering your brand, sentiment and reading comprehension standards. Only Messagepoint harnesses the power of AI with MARCIE, the Messagepoint Advanced Rationalization and Content Intelligence Engine, to enable our customers to achieve better outcomes by automating and simplifying the process of migrating, optimizing, authoring, and managing business-critical on-demand, interactive, and batch communications across all platforms and channels. Visit www.messagepoint.com to learn more and request a demo.

HOT COMPANIES

CONTACT INFO: COMPANY: Messagepoint

PHONE:

800.492.4103

WEBSITE:

www.messagepoint.com

EMAIL:

info@messagepoint.com

“Enterprises are scrutinizing every dimension of their communications for the potential to enhance the customer experience. Having a centralized, AI-powered platform that solves the problems companies are facing around managing legacy content and creating consistent, compelling omnichannel customer experiences is a true game-changer.

EXECUTIVE PROFILE

We encourage you to see how Messagepoint can improve your customer communications with AI and Content Intelligence to drive customer loyalty.� Steve Biancaniello, CEO of Messagepoint

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CONTACT INFO: COMPANY:

O’Neil Digital Solutions

PHONE:

440.781.5164

WEBSITE:

www.oneildigital.com

EMAIL:

mark.rosson@oneildata.com

THE

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H O T

In the mid-seventies, O’Neil Digital Solutions (O’Neil) pioneered the field of automated composition and document delivery for the financial services industry. Since that time, O’Neil has become a leader in Customer Communications Management (CCM) for some of the largest and most influential Managed Healthcare and Financial Services companies in the U.S. O’Neil is recognized as an innovator in technology-driven, CCM and Omni-channel solutions, helping clients with their digital transformation initiatives and eAdoption strategies. O’Neil continues to build on the success of its world-class “CCM-as-aservice” platform, with a platform called ONEsuite™. ONEsuite centralizes every step in the Customer Communications Management workflow, and enables clients to create and deliver documents in all media formats, how and where their audiences prefer. Many organizations struggle with accessing and interacting with various data sources, rich media, content, document templates, CRM systems, email and SMS platforms, and the ever-changing Omni-channel preferences of their customers. O’Neil’s ONEsuite platform solves these pain points, increases eAdoption, and drastically decreases client overhead, printing, postage and inventory management costs. O’Neil’s ONEsuite Platform features include:  Preference Management  Data Normalization • Data Cleaning Engine • Data Integration  Self-service Composition Engine • Template Creation • Template Editing • Template Management  Content Management • Variable Messaging • Content Optimization • Business-rule driven content intelligence  Kit Management  Document Output  eMail & SMS Notification  eDelivery  Printing & Fulfillment  Production Tracking & SLA Dashboard  Document Archiving  Dynamic Reporting Engine O’Neil’s ONEsuite platform provides a configurable user interface and best-in-class technology, offering the industry an alternative to building and maintaining an in-house CCM platform. If your organization is struggling with managing data, business rules, content, templates, documents, composition, eAdoption conversion, and Omni-channel communications, it’s time to consider a proven solution that centralizes everything in one platform. In today’s ever changing, fast paced environment, you must have the ability to quickly adapt to keep up with market demands. O’Neil’s ONEsuite and Omni-channel solutions, provides the tools and experience to keep you in compliance, reduce costs, increase eAdoption, build customer satisfaction and loyalty.


HOT COMPANIES

CONTACT INFO: COMPANY: OpenText

“OpenText has been at the forefront of providing innovative customer communications solutions for two decades. We continuously seek new ways to make it easier for businesses to quickly and effectively communicate with customers via their preferred digital channels and to build better customer experiences across all touchpoints.” – Guy Hellier, VP of Product Management, Customer Experience Management Listen to specific details from Guy Hellier about leading customer experience strategies  Video 1: How to overcome fragmentation  Video 2: What is a digital experience platform  Video 3: How companies can adopt AI and Machine Learning in their customer journey OpenText™ Exstream™ is OpenText’s strategic and continually evolving customer communications management (CCM) software. Celebrating 20 years of innovation, Exstream has been consistently ranked by analysts as a leader in the space, most recently in the Aspire CCM Leaderboard, June 2019 and is the No. 1 CCM solution in market share and enterprise deployments. Proven, complete, robust solution Exstream extends organizational CCM capabilities to include business user-driven content creation and modification and a premier batch engine that is faster than other CCM solutions. It also provides the ability to ingest data in any format, greatly reducing document processing time. The market-leading software is available as a standalone solution or as part of the OpenText™ Experience Suite Platform for customer experience management (CEM), which includes solutions for digital asset management and web content management to provide a complete, 360-degree customer experience across all interaction points of the customer journey. Exstream powers the transformation of data—no matter what file sources, formats and systems an organization maintains—into relevant and insightful communications for customer-preferred delivery channels and formats. Design once, deliver anywhere at any time With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment. Accelerators allow for easy integration with core systems, such as Guidewire® and Duck Creek Insurance software, and deep integration with SAP and Salesforce® help speed key business processes. Exstream is an omnichannel CCM solution that enables business users to create connected customer journeys and meaningful customer conversations by helping organizations understand, serve and react to customers using the delivery formats and channels they prefer, including email, web and mobile.

PHONE:

800.499.6544

WEBSITE:

www.opentext.com/exstream16

EMAIL:

www.opentext.com/contact

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Paloma Print Products offers true end-to-end document quality assurance solutions. Paloma’s flagship solution - Print Perfect - automates labor-intensive, costly, and errorprone manual document QA processes. Print Perfect compares documents digitally, in a fraction of the time required by manual processes, thereby cutting document testing time/cost by up to 75% while allowing document applications to be tested more thoroughly, reducing risk for companies that present sensitive customer information in their documents. Print Perfect consists of two primary software modules – STREAMdiff and Switch.

CONTACT INFO: COMPANY:

Paloma Print Products

PHONE:

262.618.4125

WEBSITE:

www.palomaprintproducts.com

EMAIL:

sales@palomaprintproducts.com

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STREAMdiff is print stream comparison software which quickly, objectively, and accurately compares AFP, Xerox© Metacode, Postscript, PDF, PCL, and ASCII text files. Because STREAMdiff compares the underlying print file constructs/commands as well as the pixel-level document layout, it can compare print files generated by different CCM/ CXM packages, or compare one print file type to another. For example, STREAMdiff can compare Xerox© Metacode files generated by Oracle© Documerge to AFP files generated by OpenText Exstream©. Switch is document QA workflow automation software for designing and implementing automated document quality/testing processes. From launching high-volume batch print comparisons to email notification upon completion of comparison jobs and the creation of a time- and date-stamped testing audit trail, Switch ensures the most efficient document quality assurance processes by minimizing the need for manual intervention. Paloma’s second document QA solution, ADEPT Suite, scans nightly production print files for branding mistakes or inappropriate language. For example, if a company produces documents for multiple company brands/subsidiaries, ADEPT Suite scans “Subsidiary A’s” production print files to ensure that “Subsidiary B’s” name, website address, etc., have not been accidentally placed on “Subsidiary A’s” documents. Paloma’s clients also scan their documents for profanity or other inappropriate language. When errors are encountered, a report is generated showing all pages containing mistakes so these documents can be pulled from the nightly print run and corrected. ADEPT Suite provides our clients another fully automated quality checkpoint for their customer documents. Whether you print your own documents or for other companies, Paloma’s document QA solutions will save you time and money while ensuring you produce the highest quality documents.

Joe Pigeon is President, as well as a founding member, of Paloma Print Products. With more than 25 years of experience in the document creation industry, and a diverse background in sales, marketing, and product management, Joe has been instrumental in establishing Paloma’s current leadership position in document quality assurance automation.

EXECUTIVE PROFILE

By focusing on more than solely the development of a print stream comparison tool, Joe has helped Paloma assemble the only end-to-end document quality assurance solutions, which is a key competitive advantage for Paloma’s clients. In addition, Paloma’s keen focus on providing unparalleled client training and ongoing support ensures our clients maximize the return on their investment in our solutions.


HOT COMPANIES

Document-based information crucial to many business processes is on a dramatic increase putting increased time and cost pressure on organizations as they attempt to meet ever-changing customer expectations, and most is born digital. The ability to manage all manner of documents, whether scanned, faxed or generated from applications, is critical to maximize efficiency, adaptability and the customer experience, all while reducing costs. Parascript FormXtra.AI, using Smart Learning, is a recognized trendsetter in automated document identification and data entry solutions. FormXtra.AI turns complex, timeconsuming, costly and error-prone activities common with advanced capture into simple compute time, which creates optimized configurations that enable straight through processing for document classification and separation. FormXtra.AI meets data extraction needs for structured to unstructured data whether text or handwriting. Parascript supplies the digital workforce with document automation solutions focused on document-oriented processes including transactions, onboarding, compliance and fraud prevention. Parascript software analyzes over 100 billion documents each year. To classify and extract data from any document—from simple to very complex, highly variable, multi-page documents—Parascript software requires only a sample data set and its output for system training. Parascript unattended automation is achieved in hours of compute time versus the weeks and months of manual configuration and testing required of alternative tools.

Vice President of Marketing and Product Management at Parascript We are making major advances in data extraction and verification by applying real machine learning to document processing automation including the tasks required to configure and optimize the systems before and after going into production.

EXECUTIVE PROFILE

Our novel use of deep learning has led to new levels of handwriting recognition accuracy and better than human accuracy and speed in field recognition. We have eliminated the need for templates, which tend to become dated quickly in dynamic environments and require regular maintenance to remain relevant. Rulesbased approaches, which generally require developers and SMEs, are no longer necessary either. Stay-tuned for more capabilities in the near future.

CONTACT INFO: COMPANY: Parascript

PHONE:

888.772.7478

WEBSITE:

www.parascript.com

EMAIL:

info@parascript.com

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Consolidate platforms, transform the customer experience

HOT COMPANIES

Over the years your organization has accumulated stacks of customer communications technology that are:  Channel-specific  Business-specific  Department-specific For many organizations this has resulted in significant duplication of efforts across departments, channels, and business silos, increased compliance risk, inconsistency, high maintenance costs and a poor customer experience.

CONTACT INFO: COMPANY: Quadient

PHONE:

800.250.1850

WEBSITE:

www.quadient.com

EMAIL:

info@quadient.com

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What makes up your multichannel technology stack? Do you have:  Unsupported or abandoned legacy variable data printing (VDP) systems?  Homegrown systems based on unsupported components?  Old, unsupported CCM systems, or newer versions that will no longer be supported in the future?  Cloud-based single-task solutions?  Outsourced high volume communications?  Outsourced archiving services?  Are you still using Word-based applications to create communications? Why choose Quadient for customer communication unification? Communication unification puts you in control of every communication you send to your customers, regardless of the channel. It connects your business owners, designers, compliance team, developers and enables collaboration across the business to design, create and deliver communications across all channels. It connects all your customer facing-communications to a customer journey map, ensuring each communication is consistent with your brand promise. Communication unification helps you make every communication project accountable to your enterprise CX strategy at the highest level. Think of what you can do when you unify your communication strategy connecting marketing to IT, operations to sales, and compliance to line of business. Migration simplification. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to the time-consuming problem of retiring legacy CCM systems, saving thousands of person-hours.

If your current CCM provider(s) have gone two, three or even four years between software releases, without any innovation, your current return on maintenance is low.

EXECUTIVE PROFILE

At Quadient, we are committed to providing our customers with a high return on maintenance. With major product releases approximately every 20 months, and the largest CX-focused R&D team on the planet, Quadient routinely delivers meaningful innovation that enables you to meet the evolving needs of your customers and deliver against your CX transformation goals. Scott Draeger VP, Customer Transformation Quadient


HOT COMPANIES

CONTACT INFO: COMPANY: RRD

PHONE:

800.742.4455

WEBSITE: rrd.com

Building the Gap Between the Past and Future Through Continuous Innovation

EMAIL:

russ.d.borgman@rrd.com

For decades, RRD has been helping enterprise organizations unlock new levels of communications engagement and efficiency through our unique combination of people, processes and technology. Today, this same recipe continues to drive innovative solutions that enable brands to keep up with constantly-evolving digital technologies and engage with their customers however and whenever they prefer. For instance, we developed a patented digital presentation technology—Digital Content Plus (DC+)—that seamlessly automates the task of tagging and activating data from static documents, powering fast and accurate content delivery to apps and devices. Building on this next-level platform, we then launched a web statement enhancement that transforms static customer statements into interactive, multi-functional communications. This new tool, RRD SuperDoc™, has delivered significant breakthroughs for clients by simplifying the process of retrofitting legacy documents into dynamic digital content that today’s customers demand. We’re also constantly expanding and optimizing solutions for nascent companion delivery channels, such as eCloud and Voice Response, to further support holistic digital transformation in the most cost- and resource-efficient manner possible. Most recently, we added bill presentment and payment capabilities to our digital suite. Through seamless integration with leading mobile wallet apps, these new tools give customers the flexibility to manage how they receive and interact with billing statements— including the option of paying through RRD’s secure, proprietary hosted portal: ePAY. RRD’s history of customer communications leadership has been built upon innovation; and it remains at the core of our promise to clients. These are just a few recent examples demonstrating this commitment. Unlike many other providers, we’re uniquely able to tailor programs that meet your unique goals and specifications—regardless of scale or complexity. So wherever your company is in its digital transformation, we can start paving the way to a higher level of future success … today.

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CONTACT INFO: COMPANY:

Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands — many in the world’s most highly regulated industries — rely on Smart Communications to make multi-channel customer communications more meaningful and interactive across the entire lifecycle, while also helping them simplify their processes and operate more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™, SmartCOMM™ for Salesforce and SmartDX™. In July 2019, the company acquired global digital transformation software company, Intelledox to further enhance its leadership in customer experience-driven communications. To learn more, visit smartcommunications.com.

Smart Communications

PHONE:

800.986.6810

WEBSITE:

smartcommunications.com

EMAIL:

requests@smartcommunications.com

From James Brown, CEO of Smart Communications

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EXECUTIVE PROFILE

To succeed in today’s customer-driven, digital world, enterprises must deliver personalized, relevant and interactive communications at scale. And to ensure an exceptional customer experience, these communications must be meaningful throughout the entire lifecycle. Smart Communications makes this possible via our modern, cloud-based platform and Conversation Cloud framework, which helps enterprises easily integrate our CCM tools with other key pieces of their technology ecosystem. This increases efficiency and provides a more complete view of each customer. And our recent acquisition of global digital transformation software company Intelledox, exponentially increased our ability to intelligently transform customer conversations. It’s an exciting development for businesses who are embracing digital transformation and the benefits a pure cloud solution can provide.


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Profile for MadMen3

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