Ray White Mount Maunganui & Papamoa - Property Management Services

RAY WHITE MOUNT MAUNGANUI & PAPAMOA

PROPERTY MANAGEMENT SERVICES

Realty Focus Limited Licensed (REAA 2008)

Realty Focus Limited Licensed (REAA 2008)

PROPERTY MANAGERS WE’RE NOT ALL THE SAME

A local team under an international brand We're locals, just like you. Our team is passionate about the memorable coastal locations that we service. As New Zealand’s real estate experts, Ray White should be your first port of call when it comes to property management. Real estate is our passion, and our name has become synonymous with professional, experienced and trustworthy service right across the country.

Experts in our field

Property Managers kiwis choose to use

Our team collectively has decades of experience in the property management industry. We have dealt with all the twists and turns that have been thrown at our industry along the way.

Our network of Property Managers have a proven track record of trust, with New Zealand landlords trusting Ray White to manage a collective portfolio of nearly 18,000 residential properties with asset value of well over $11 Billion.

We have an in-depth and up-to-date working knowledge on everything to do with New Zealand real estate, and we are happy to answer any questions that you or your tenants may have throughout the entire process.

We reward our clients Do you know someone who is a private landlord, and is struggling to manage their property on their own? Or who is with another company, and is looking to upgrade? We’d love to get them on board, so let us know about it and if we successfully sign them up, you will receive three months of free management if you are one of our existing clients.

Do you have more that one investment property? We also have multi-property discounts for those that have two or more properties with us!

The key to successful property management comes down to clear and transparent communication for everyone involved, which is why we have developed our customer journey framework to provide to all landlords and tenants.

THE RAY WHITE DIFFERENCE

This brochure is interactive!

Just like the value we can add to your investment property, our information pack is unique. Scan the QR code to check out our online interactive marketing information booklet.

The property management process We value your peace of mind, so we make sure to take care of the property management process and give you a stress free investment experience. We are also regularly & independently audited, so you can rest assured your investment is in safe hands. We look after: Initial inspections Routine Inspections Repairs & maintenance End of tenancy processes Careless damage & tenant liability Record keeping & compliance exemptions Tenant health & safety Eviction Legislative Compliance Setting the rent Marketing your property Tenant selection Tenancy agreements Bond lodgement Rent collection & arrears Tenancy tribunal appearances

HOW WE ADD VALUE WHAT MAKES RAY WHITE SO DIFFERENT? Ray White navigates change on behalf of all parties, for an outstanding and safe experience with your rental property.

Staff training & development We invest heavily in the education of our property managers through regular training and resources.

Law & legislation Our staff are thoroughly trained on the Residential Tenancies Act 1986, and have access to specialist legal and technical support.

Experience, knowledge & support With over 400 property managers, we have a team with a collective commitment to excellence.

Return on investment We focus on managing your investment effectively and increasing your returns.

MARKETING INCLUSIONS FOR ALL PACKAGES trademe.co.nz realestate.co.nz raywhite.co.nz rwpapamoa.co.nz rwmtmaunganui.co.nz homes.co.nz Social Media exposure Private viewings Online viewing tracker Applicant database Property photography Rental lists in multiple office locations

DO I NEED A PROPERTY MANAGER?

There are a number of very good reasons to engage a Ray White Property Manager. Below are some questions to think about: If your tenant falls behind on rent, would you be able to follow this up to the point of eviction?

With a property manager taking care of your investment, in the unlikely event that you do end up in this situation, you do not need to attend a Tribunal hearing opposite the tenants that you are potentially evicting. It is important to have a Property Manager who can be impartial and present all the facts to the adjudicator.

Are you happy to be on-call 24/7?

Want an investment AND a good night's sleep? Often the urgent maintenance requests happen after hours. Property managers field all tenant calls for you and take care of the problems without you having to lift a finger!

How would you handle a Tribunal hearing?

Tenancy Tribunal can be intimidating, highly-charged emotionally and generally unpleasant. You also need to be very confident in your knowledge of the Residential Tenancies Act, and other applicable laws. Because our Property Managers are in this space on a daily basis and are kept up to date with all legislation that relates to rental properties, they are the best option to represent you.

Do you know how to perform thorough checks on potential tenants?

Less desirable tenants often target private (DIY) landlords, knowing that their pretenancy checks are not likely to be stringent. A professional property manager will check employment references, landlord references, and the Tenancy Tribunal database, along with a credit check, Google and social media checks. We can and often do weed out fake landlord references using the property ownership checking software we have access to.

Are you an expert at property inspections?

One of the best ways to reduce your risk as a Landlord is to conduct very thorough inspections of the property, particularly at the beginning and end of a tenancy. Most insurance companies also require regular inspections of a rental property to make sure that your claims are valid. Without proof that this has been done, you may be voiding your insurance and reducing the net monetary gains on your property unnecessarily.

Do you have the time or inclination to stay upto-date on tenancy law and market rents?

At Ray White we have constant training, we have an in-depth knowledge of the law, and we have one of New Zealand’s top residential tenancy lawyers available to consult at any time on any legal matters that arise. We also have the tools and experience to offer up to date market rent reviews to make sure your property is achieving your financial goals. Many private landlords become emotionally invested in their tenants, don't increase rent and end up with a property that is severely under-rented. We are here to make sure your property is working for you, not the other way around.

How much will you save if you manage your rental property or properties yourself?

Don’t forget to take into account the stress, the time it takes, the potential extra risk and the fact that our fees are tax-deductible.

Are you heading overseas for more than 21 days in a row?

If you are leaving New Zealand for more than 21 days, you must appoint an agent before you leave. An agent must be someone in New Zealand who can manager the property while you are away.

Would you rather take on the stress, spend the time and take the risk of doing it yourself in order to save that amount?

WHY CHOOSE US?

Ali said: "Brynja has been absolutely fantastic to work with, she sorts out everything. We're so pleased to have transitioned from managing the properties ourselves to handing all on the Brynja.

Highly recommended and would definitely advise anyone to choose team BB at Ray White " Claire said: "Mary is very knowledgeable and understanding of landlords requirements. She is responsive and very experienced and I have great confidence in her."

Louise said: "Sharyn was relentless in finding someone suitable for my property, she was continually communicating with me on progress, was there to hear my concerns and follow through with everything she said she would do."

Jason said: “Suzzanne has been managing my 3 rental properties in Tauranga for the past two years. She is excellent with communication and has chosen great tenants. I can be rest assured that my rental properties are in good hands.

Thanks Suzzanne”

Personalised service offerings

Personal contact with your Property Manager

Detailed photographic reports

Daily rent and arrears monitoring

Latest systems and technology

Educated and regular market rent reviews

Access to Loan Market (financial health checks)

Monthly and End of Year financial statements

Healthy Homes project management

Up to date legislation compliance

Access to TPS legal team

Database of trusted and tested local tradies

GETTING YOUR PROPERTY RENT READY

Being ‘rent ready’ means that your investment property is clean, tidy, up-todate, and compliant with all current regulations, before a tenant is placed.

Not only does this help to remove any unnecessary delays and costly vacancy periods, but it can also help secure greater levels of tenant demand, stronger rental figures and sets the standard expected of the tenant when they vacate at the end of their tenancy. Here's what you can do to prepare to hand a property over for professional management:

Thorough Cleaning: Start by cleaning the entire house, including all rooms, floors, windows, and appliances. A common part of the clean that often gets missed is checking that the curtains are free of mould. Don't skip the heat pump filters, these should be serviced regularly, so start off with a clean slate on these, too.

As for the exterior of the property, make sure any rubbish bins (including council bins) are clean and empty. Gutters and downpipes should also be clean and clear of any debris.

Repairs and Maintenance: Address any existing issues or damages in the house.

Check for leaky faucets, broken fixtures, malfunctioning appliances, and other maintenance concerns. Ensure that all essential systems like plumbing, electrical, heating, and cooling are in good working condition.

Flooring: Inspect and clean the flooring thoroughly. Repair or replace any damaged carpets, tiles, or wooden floorboards as needed.

Utilities: Make sure that all utilities, such as water, electricity, and gas, are functional and ready for use by the new tenant. Make sure that there are correct council bins that are clean and available for the tenant, too.

Pest Control: Conduct a pest inspection and, if necessary, carry out pest control measures to eliminate any infestations

before the new tenant moves in.

Landscaping: If the property includes a garden or yard, make sure it is wellmaintained. Trim bushes, mow the lawn, and remove any dead plants or debris.

Locks and Security: Handover the property's keys, garage door remotes, alarm codes and door codes to the Property Manager. Update any pin code access and make sure the property manager has the instructions on how to do this, too (this saves you time and money if security issues arise). Ensure that all doors and windows are secure and in good condition.

Regulations and Laws: Before possession of the property is granted and a tenancy is signed, landlords need to be compliant in a number of areas in order to prevent unnecessary fines, or delays in a tenancy starting. These issues can include, but are not limited to: Healthy Homes Standards Heating Insulation Ventilation Moisture and drainage Draught stopping Smoke Alarms (working) Landlord Insurance Methamphetamine Building Code and Council Consents

FREQUENTLY ASKED QUESTIONS How do you determine the advertised rate for my rental property?

We appraise your rental property based on current market demand, availability of similar properties, historical and current data in your area, and the current condition of your property.

What if I want a higher rent amount than you have suggested?

If you place your rental property on the market and prospective tenants think your rent is too high, the property may stay vacant longer than necessary, reducing your annual rental return for every week it is vacant. This is an important consideration, should you choose to place your rental property on the market at a higher rental price than what we advise.

What checks do you perform on an applicant?

With the information an applicant provides, we are able to run background checks and credit checks that include tenancy tribunal and criminal court case information. We also confirm their tenant history from previous landlords and property managers to gauge the applicants previous performance as a tenant.

How often do you inspect the property?

Prior to a tenant moving in, we conduct a comprehensive inspection of every area of your property to compare with the outgoing inspection report at the end of the tenancy in determining whether any damage was incurred during the tenancy. During the tenancy, the property is inspected quarterly. If a problem is detected the tenant is given 14 days to remedy the problem upon which the property will be reinspected.

What happens if my tenant does not pay the rent?

We have a zero tolerance for rent arrears and we monitor them daily. We contact tenants immediately when they miss a payment to determine the circumstances behind their arrears and confirm when payment will occur. Breach notices are served to the tenants in accordance with the Residential Tenancies Act 1986 Who is responsible for repairs and maintenance to my property?

It is your responsibility as a landlord to keep the property in a reasonable state of repair. As a managing agent acting on your behalf, we will utilize a network of preferred tradespersons to perform any required works, in a timely manner and at a reasonable cost. The cost of repairs can only be charged to the tenant in the event that the repairs are required as a result of damage caused by the tenant that is beyond general wear and tear.

What happens to the tenancy if I want to sell my property?

Where the owner is required, under an unconditional agreement for the sale of the premises, to give the purchaser vacant possession, 90 days’ notice is required. If there is any fixed-term lease agreement in place during the sale of your property, then the tenant may stay until the end of their lease, meaning that the buyer must acquire the property as an investment property and honour the existing fixed term tenancy.

INCLUSIONS AND DISCOUNTS

HEALTHY HOMES COMPLIANCE ASSESSMENT Included in the Essentials and Premium Packages We work with our preferred assessors to give you a thorough and legal compliance statement required for all new tenancy agreements.

Healthy Homes Assessments includes but are not limited to: Heating standards: Heat source compliance in size, output and any expemptions Insulation standards: Required levels for your property and any exemptions that apply Ventilation standards: Checking openable windows in all habitable rooms, and checking extractor fans existence, capacity, efficiency and external ventilation.

Moisture and drainage standards: Efficient drainage of storm water, surface water and ground water, as well as moisture barrier is requirements in sub-floor spaces.

Draught stopping standards: Gaps in walls, ceilings, windows, skylights, floors, doors and open fireplaces - any space that may cause noticeable draughts.

PROFESSIONAL SMOKE ALARM TESTING SERVICES Included in the Essentials and Premium Packages. A Yearly fee payable in Basic Package.

We don’t leave smoke alarm compliance to chance. Properly working and located smoke alarms save lives and help to protect your investment. These services ensure smoke alarms are installed and maintained in accordance with Tenancy Services requirements.

For every property, professional third party smoke alarm services include: Verify expiry date of all installed alarms Replace expired alarms with new, compliant 10yr sealed battery alarms Install UNLIMITED additional alarms if required to ensure compliance Check all alarms for audible notification (chirp) & measure dB performance Check alarms function by testing with canned smoke Clean all alarms with antistatic wipe and compressed air to remove debris Issue a comprehensive compliance certificate Revisit free of charge at tenancy change or due to faulty alarms

REAL LANDLORD INSURANCE Included in the Premium Package Real Classic - Landlord Preferred Policy Covers you for tenant-related risks including loss of rental income, and loss or damage by tenants to your building and contents. Cover includes: Loss of rental income* Highlights include: Uninhabitable Rental Property ; Prevention of Access ; Absconding Tenant ; Default by the Tenant ; Failure to surrender vacant possession ; Death of sole occupant Landlords Contents* Highlights include: Tenant damage ; Fire ; Glass Breakage ; and more (see full policy wording) Damage to rental property* Highlights include: Intentional Damage ; Body Corporate loss or damage *See full policy documents for full scenarios, terms and conditions. As your REAL Landlord Preferred Policy only provides rental specific cover, you are recommended to have a current house insurance policy.

MULTI MANAGEMENT DISCOUNTS NUMBER OF PROPERTIES

DISCOUNT PERCENTAGE

2

0.5

3

1

4

1

5

1.5

6

1.5

7+

2

Discount is applied to the management fee of any package the property is signed up on. Please speak to your property manager for further information.

FEES AND PACKAGES

Our compliance-focused and marketing centric packages are built to attract a high calibre of tenant to match the needs of your property and ensure full compliance with changing New Zealand tenancy laws.

BASIC PACKAGE The starter package that packs a punch. Unlike our competitors, we don't charge for the routine inspections, entry/exit reports, or to represent you at Tenancy Tribunal. We believe this is all a part of managing your property for you. It's what we do best!

Management Fee

8% + GST

Letting Fee

1 week rent + GST

Repairs and Maintenance Fee

8% + GST

Healthy Homes Assessment

From $249

Smoke Alarm Services

From $87 + GST per year

OPTIONAL ADD ONS : Meth testing, REAL Landlord insurances, Vacate cleaning

ESSENTIALS PACKAGE A Kiwi Landlord favourite that gives you the best of both worlds. All of our basic inclusions, with the added bonus of a Healthy Homes Assessment at the start of the tenancy, and meth testing organised by your Property Manager at the start and end of every tenancy.

Management Fee

9.5% + GST

Letting Fee

1 week rent + GST

Repairs and Maintenance Fee

8.5% + GST

Healthy Homes Assessment

FREE

Meth Testing

FREE

Smoke Alarm Services

FREE

OPTIONAL ADD ONS : REAL Landlord Insurance, Vacate Cleaning Services

PREMIUM PACKAGE The ultimate in peace of mind service. Sit back and relax - we've got you covered. Not only do we include all of the Basic and Essential services, we organise professional cleaning in between tenancies and a REAL Landlord Insurance Classic Policy. Another added bonus - we waive the repairs and maintenance fees at this Premium level.

Management Fee

10.5% + GST

Letting Fee

1 week rent + GST

Repairs and Maintenance Fee

FREE

Healthy Homes Assessment

FREE

Meth Testing

FREE

Smoke Alarm Services

FREE

Vacate Cleaning Services

FREE

REAL Landlord Classic Insurance

FREE

MARKETING ONLY (CASUAL) INCLUSIONS:

Reference Checks Two independent credit checks Compliant tenancy agreement

Photography Online advertising Property viewings

FEES:

Two weeks rent including GST $250 + GST for Healthy Homes assessment (this is booked and charged if you are unable to provide a healthy homes assessment at a standard to complete a compliant tenancy agreement)

PACKAGE COMPARISON TABLE

MOST POPULAR

Service Management Fee Letting Fee Fixed term renewal fee Repairs and Maintenance Fee Routine Inspection Fee Healthy Homes Assessment Smoke Alarm Services Ingoing Inspection Outgoing Inspection Meth testing between tenancies Credit & background checks EOFY summary report Tribunal attendance and evictions Bond collection and management Regular rent reviews After hours service (24/7) Tenant vacate cleaning services

PREMIUM

ESSENTIALS

BASIC

10.5%

9.5%

8%

1 week rent

1 week rent

1 week rent

✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔

✔

✔

8.5%

8%

✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔

✔

Multi-property discounts

available

REAL Landlord Insurance

✔

All fees are exclusive of GST unless otherwise indicated.

From $249 $87

✔ ✔ From $299

✔ ✔ ✔ ✔ ✔ ✔

TBA

TBA

available

available

From $360 per year

From $360 per year

07 542 0501 rwpapamoa.co.nz 13 Domain Road, Papamoa

07 575 2030 rwmtmaunganui.co.nz 260 Maunganui Road, Mt Maunganui