Our Values
RAY WHITE MOOLOOLABA & KAWANA WATERS
A Message From Our Directors
Brent Higgins
DIRECTOR & CO-OWNER
I had a great start in real estate, when the market was going through its last boom period and I quickly identified it was to be more than just a job, it was a career. In 2007 the GFC started and created challenges for all of us. However hard work, strong leadership and resilience allowed us to ride out the storm.
We have confidence to perform in any market as a result of our past experiences and defined processes within our business. James and I share a common belief to create a legacy for our family and staff. The Coastal Living Network’s strength has been built around succession. We are confident we have future leaders in our business today who will help us continue to build a business we are proud of.
James Goldsworthy
DIRECTOR & CO-OWNER
I always wanted to have an attractive business and have good people around me, and we have that; our people are well regarded in the industry, well ranked by their peers and seen as market experts, I couldn’t be prouder.
Our group of offices reflect the ideals of Ray White business for me, the big thing is it’s all about family. Despite the size of the business, the White family still treat it as a family business. There are over 1100 offices, yet they know so many of their people and you can tell they care.
There is a lot of loyalty and that attracts the same type of people; people who are grateful for all the words of encouragement, all of the training, all the expertise that has been passed down through generations; we’re the custodians of it and it’s our responsibility to pass it down to the next generation.
His Name, His Values, His Story
THE NAME RAY WHITE IS NOW SYNONYMOUS WITH REAL ESTATE. ALL BUILT FROM THE BEGINNINGS OF ONE MAN IN 1902.
The eldest son of a family of three boys and a girl. A young man with plenty of energy and displaying his career characteristic of “lets get on with it.” He opened the doors, determined to engage in any business where he could bring value to the community. He was prepared to do anything. Ray opened a weekly pig auction venue. Through this, Ray gained an appreciation of marketing and auctioneering skills that he would hone to perfection. Thus began an astonishing array of entrepreneurial activity. He delivered value to his clients. He cherished his reputation of integrity. His marketing skills flourished.
Ray White was renowned for his community spirit. There are many stories of him assisting those in need. Ray was particularly generous if they were clients of his! Then came the move to Brisbane. What a major and momentous decision at 46 years old, to start again in an unknown and much larger market - how big Brisbane must have seemed.
In this bigger market, Ray could now begin to specialise in the activity he really loved and excelled atthe sale of property! Brisbane gave him the size to specialise in this activity at last. Never at a loss for words to change the momentum of a discussion, Ray’s sound principles in seeking to find answers for people’s needs allowed the company to flourish.
Ray White had become a stand out agency in the 1950s. By then his brother Max had joined the business. Expansion began with the first 15 company owned offices by the late 1970’s and grew from there. As was now a family tradition, Alan’s sons, Brian and Paul joined their father in the business.
The company has continued to test it’s potential. New services, new locations, and the momentum continues with a constant restless determination.
A superb group of key executives is now moulded into the new and broad Ray White family. The company is the clear leader in residential sales across Australasia and Indonesia and is increasingly significant in Commercial, Rural and other non-residential agency activities.
White & Partners offers specialist property advice. With the success of the Ray White Indonesian network, progress is being made in many other international markets. Underlying all of this is the family’s continued ownership of the group and day-today commitment by the third and fourth generation descendants.
RAY WHITE TODAY
The Ray White Mooloolaba & Kawana Journey
Brent begins his Real Estate career 2003
Brent starts working for Ray White Maroochydore
James starts his Real Estate career at Ray White Hervey Bay 2010
2012
James joins Ray White Mooloolaba
2015
Extension of the Ray White Mooloolaba office
Brent opens Ray White Mooloolaba
2014
Greg Clarke becomes the first Elite Performer for Ray White Mooloolaba
2017
Ray White Mooloolaba
Rate My Agent #1
Ray White Mooloolaba
‘Sales Growth (Metro Award’ in QLD
2016
James becomes Director of Ray White Mooloolaba
Ray White Mooloolaba wins International Excellence in Customer Satisfaction Award
Ray
Excellence
Ray White
James Peter Queensland International
Mooloolaba wins Agency
Mooloolaba wins (Metro Office)
2019
Ray White Mooloolaba wins Clients Choice Award
Ray White Mooloolaba wins Administration Team of the Year
2022
Ray White Mooloolaba is a joint winner for Clients Choice Award
Ray White Mooloolaba is a Chairman’s Elite Business Leader
2024
Ray White Mooloolaba is a Chairman’s Elite Business Leader
2018
White Kawana opens
White Mooloolaba wins Excellence in Auctions by an Office
James wins #1 Agent Clients Choice in Queensland
Peter King wins #1 Queensland and #5 International Customer Service awards
2021
Ray White Mooloolaba wins Top 5 Clients Choice
Ray White Mooloolaba becomes a Chairman’s Elite Business Leader
2023
Kristy Hass wins Property Manager of Year QLD
Ray White Mooloolaba is a Chairman’s Elite Business Leader
2025
Ray White Mooloolaba is a Chairman’s Elite Business Leader
One Team, Two Locations
WHAT DOES RAY WHITE MOOLOOLABA & KAWANA STAND FOR?
Respect, simplicity, determination, humility, honesty, professionalism, support, unity, and loyaltyjust to name a few!
• Result orientated, process driven and client focused.
• A family mentality where we look after each other.
• Ambitious, sharing a collective determination.
• Positive. We enjoy a work environment which fosters teamwork and collaboration.
• Driving to set industry standards whilst upholding the Ray White Brand.
• Aim to be market leaders, we are high-achievers who help others achieve their goals.
• Focused on remaining customer centric.
• Energy and enthusiasm. Not hot air and bravado.
Mooloolaba Kawana
WHY DO PEOPLE STAY?
By providing a stable and safe work environment our people are able to be themselves and achieve their individual goals. Our offices aim to provide stability, with little turnover and long tenure. There are benchmarks of behaviour, performance and attitude which are collectively upheld. No job is too big or too small, for anyone. Working with a great bunch of people forms the basis of an exciting career path that is constantly evolving.
Our offices are designed to assist all team members achieve their goals; through strong leadership, a clear and communicated vision and a deep passion to be the best we can be. By partnering with our people we help develop careers which encourage longevity.
There are no gray areas as to what is expected of you, care is taken to ensure your thoughts and opinions are listened to and valued. We run a simple business. We work together and enjoy each others company. We’re proud people and continue to uphold these values!
Our Three Pillars
AUCTIONS
We believe that Auctions are the best way for our clients, our business and our people. The structure, predictability and simplicity of the process creates energy, results and ‘flow’ within the business which is unmatched by other methods. It is now and will be forever more a key focus of our offices.
CUSTOMER SERVICE
The customer is not always right. The customer is more than that. The customer is the business. Our customer centric nature ensures we put our customers first and we always aim to exceed their expectations. We are professional, transparent, caring and always respectful. We encourage customer feedback and are always cultivating ideas and developing ways to better serve our customers.
LEAD GENERATION & MATURATION
The generation of and cultivation of the massive amount of available leads is something which is respected, worked and remains a focus of the business. Consistent communication with quality information over a period of time results in success. With genuine relationships comes trust and enduring business.
Shop 1-3/13 Brisbane Road, Mooloolaba QLD 4557
07 5444 3455
raywhitemooloolaba.com.au
6/9 Capital Place, Birtinya QLD 4575 07 5354 6012
raywhitekawanawaters.com.au