Tenant Maintenance Troubleshoot Guide

Tenant Maintenance & Troubleshooting Guide Ray White Goulburn

Introducing the Tenant Troubleshooting Guide: Your Path to Hassle-Free Tenancy!

Welcome to our comprehensive Tenant Troubleshooting Guide, expertly crafted to empower you with the knowledge and tools to handle common maintenance issues that may arise during your tenancy. This handy booklet serves as your go-to resource, providing valuable insights and step-by-step instructions to address various maintenance concerns effortlessly.

Designed as a convenient "first aid" for your living space, the guide offers straightforward troubleshooting steps to tackle those everyday challenges that could potentially arise. From minor inconveniences to common hiccups, we've got you covered!

Our aim is to empower you to take the reins when it comes to handling these issues, and by doing so, reduce the need for unnecessary office contact. Armed with this knowledge, you may find that you can quickly resolve many problems on your own, saving time and effort for both you and our team.

So, let this Tenant Troubleshooting Guide be your trusty companion. Together, we can ensure your tenancy experience remains smooth, comfortable, and hassle-free.

Happy troubleshooting!

***As a responsible tenant, you should familiarise yourself with your property and locate your electrical switchboard, water and gas cut off. In case of an emergency, please ensure that you turn off the main switch and contact the emergency service provider.

Electrical Issues Smoke Alarms

Many of our homes are covered by Smoke Alarms Australia, your Property Manager will advise you if your property is covered.

In this instance please call Smoke Alarms Australia during business hours on 1300 125 276 or after hours on 1300 652 213 to attend to your smoke alarm.

Check the circuit breaker or fuse box to see if any switches have tripped.

If certain areas have no power, reset the safety switch or circuit breaker.

If a light bulb is not working, replace it with a new one.

For power points not working, check the circuit and reset the breaker if necessary. If the issue persists, contact your Property Manager.

If your whole house is out of electricity, call your electricity provider to ensure there is not a power outage in your area or simply check on: https://www.essentialenergy.com.au/outag es-and-faults/power-outages

Smoke alarms Australia also carries out an annual check of your smoke alarm.

Press the "test" button on the smoke alarm to check if it is functioning properly. Ensure you hear a loud alarm sound.

If the alarm does not sound, replace the battery with a new battery and test again.

Clean the smoke alarm using a vacuum cleaner to remove any dust or debris that may be interfering with its operation.

If the smoke alarm continues to malfunction, contact your property manager to arrange for assistance

TV Reception Check the TV cables and connections for any loose or damaged parts.

Try retuning the TV channels to ensure it's not a signal problem.

If the issue persists, the problem may be with the TV antenna or the signal.

Contact your Property Manager.

Heaters Check the power supply and ensure the heater is properly plugged in.

Clean or replace air filters regularly to maintain efficiency.

If the heater is not working, contact your Property Manager for inspection and repair.

Check that the gas supply is connected.

If you have a gas leak turn the gas off at the main.

Dishwasher Dishwasher does not start: Ensure that the dishwasher is properly plugged into the power outlet.

Check if the power outlet is functioning correctly by testing it with another appliance.

Confirm that the dishwasher door is fully closed and latched securely.

No water flow: Verify that the water supply to the dishwasher is turned on and there are no kinks or blockages in the water inlet hose.

Check if the water valve under the sink (connected to the dishwasher) is open.

Ensure the dishwasher's spray arm is not clogged with debris, and the filter at the bottom is clean.

Dishes not cleaned properly: Avoid overloading the dishwasher, as this can hinder proper water circulation.

Arrange dishes so that they do not obstruct the spray arm's rotation.

Use the recommended amount of detergent suitable for your dishwasher and water hardness level.

Check the spray arm and clean it if there is any debris blocking the nozzles.

Dishwasher is noisy: Verify that dishes or utensils are not hitting the spray arms during the wash cycle.

Check for any foreign objects (e.g., broken glass, utensils) in the dishwasher's bottom that might be causing the noise.

Ensure the dishwasher is leveled to avoid excessive vibration.

Dishwasher door leaks: Inspect the door gasket for any signs of damage, wear, or debris and clean it if necessary.

Make sure the dishwasher door is closing properly and latching securely.

Do not overload the dishwasher, as it may cause water to splash onto the door and leak.

Dishwasher does not drain: Check for any clogs in the drain filter or drain pump area and clean them as needed.

Ensure the dishwasher drain hose is not kinked, and it is properly connected to the sink or garbage disposal unit.

Check if the air gap (if present) is clear of any blockages.

Cooktops, Ovens & Rangehoods Ensure the power supply is connected and the circuit breaker is on.

Check if the cooktop's control settings are properly adjusted.

Clean the filters and exhaust fan of the rangehood regularly to prevent issues.

If the cooktop or rangehood is not functioning, contact our maintenance team for repair or replacement.

Check if the oven's timer and settings are properly adjusted.

If it still malfunctions, contact your Property Manager

Hot Water systems Check the circuit breaker or fuse for the hot water system.

Relight the pilot light for gas hot water systems.

If the hot water is not working, contact your Property Manager for inspection and repair.

Burst Pipe & blocked drains /Toilets Shut off the water supply and electricity/gas if applicable.

If there's a burst pipe, contact your Property Manager immediately.

For blocked drains/toilets, use a plunger or drain cleaner. If the problem persists, contact your Property Manager.

Bear in mind that if it's frosty, pipes could be frozen.

Dripping Taps Turn off the water supply to the tap.

Replace worn-out washers or seals.

If the tap continues to drip, contact your Property Manager to fix the issue.

Mould Clean mould-affected areas with a mixture of water and detergent.

Improve ventilation in the property to prevent mould growth.

If mould is extensive or persists, contact your Property Manager for remediation.

Sliding Doors Clean the sliding door tracks regularly to prevent obstructions.

Lubricate the tracks for smoother operation.

If the sliding door is sticking or not closing properly, contact our maintenance team for assistance.

Garage Remotes & door locks Replace remote batteries if the door does not respond.

Lubricate garage door tracks and hinges for smoother operation.

If the garage door doesn't open or lock properly, contact the property manager.

Pest Control Keep the property clean and tidy to prevent pest infestations.

For minor pest problems, use traps or baits.

For severe pest infestations, contact your Property Manager for professional pest control services.

Gardens Regularly maintain the gardens by mowing the lawn, trimming bushes, and weeding.

Tenants are responsible for general garden maintenance, including watering plants.

Contact your Property Manager for major garden issues or landscaping needs.

Reporting Maintenance & Emergency Repairs: Before reporting maintenance, please ensure that you have followed the troubleshoot guide and attempt to resolve the issue before escalating.

Maintenance that arises To report any maintenance issue, reach out to your dedicated property manager via Ailo Chat, Email or phone. They are here to assist you with any concerns you may have.

All maintenance requests must be in writing, please provide as much description as possible when submitting your request. If you engage a contractor to complete work without the prior consent of the landlord that does not fall under emergency repairs you will be responsible for paying the contractor.

Emergency Repairs An emergency Repair is an issue that could cause injury to a tenant or damage to a property.

If it is a public holiday or weekend and is deemed an emergency, you would have been provided with an emergency number for the office, and below is a list of tradespeople you can contact directly.

Please make sure that you notify your Property Manager at your earliest convenience.

Please refer to the department of Fair-trading Urgent Repairs for more detailed information on emergency repairs.

Emergency repair examples may include (but are not limited to): Water pipes have broken or burst Blocked or broken toilet ( if a second toilet is not available) Serious roof leak Gas leak Dangerous electrical fault (e.g. loose power point or live wire) Flooding/rain water inundation Serious storm or impact damage (e.g. car impact into garage) Failure or breakdown of the gas, electricity or water supply to the premises Failure or breakdown of an essential service or appliance required for water or cooking Hot water service failure A failure or breakdown of a heater or airconditioner Emergency contact numbers: Clements Plumbing and Gas M 0478 082 414 Bradley Downes Electrical M 0400 497 163 Goulburn Locksmith M (02) 4821 3893 Ray White Goulburn After Hours : M 0488 030 841 Goulburn Mulwaree Council After Hours: T (02) 4823 4500

Last updated: 7/03/2024

Ray White Goulburn 199 Auburn Street, Goulburn,NSW,2580 T 02 4821 3788 E rentals.goulburn@raywhite.com www.raywhitegoulburn.com.au