Rami Beracha: Turning Anxiety Into
Strength When Thriving Through Tough Calls
Rami Beracha notes that difficult phone conversations test more than just communication skills. They reveal your character, patience, and problem-solving abilities in real time Many professionals avoid these situations for years, which limits their growth and potential Learning the art of thriving through tough calls can transform your career trajectory and open doors that seemed permanently closed The confidence you gain spreads into every area of your work life
Your mental preparation matters just as much as knowing the facts Visualize the call going well before you make the call Picture yourself staying calm and finding solutions Imagine the other person responding positively to your approach. This mental rehearsal programs your brain for success Athletes use this technique before competitions, and it works equally well for challenging conversations Positive visualization reduces anxiety and improves actual performance.
Context matters greatly when making tough calls. Research the person you are calling before the conversation starts. Check their recent activity on professional platforms. Look for shared connections or common interests Understanding their background helps you tailor your
approach You can reference relevant information that shows you did your homework This preparation demonstrates respect and builds credibility from the first moment.
The physical space around you influences your mindset during calls. Stand up during difficult conversations Strolling while talking can help release nervous energy Some people perform better sitting with good posture Experiment to find what works best for you Your physical position can significantly impact your mental state more than you might realize. A strong physical presence creates a strong voice
Reframing negative thoughts is crucial for thriving through challenging times. Instead of thinking "This will be terrible," tell yourself "This is a chance to solve a problem " Replace "They will be so angry" with "I can help them feel heard." Your internal dialogue shapes your external performance. Catch negative thoughts and consciously replace them with constructive ones. This habit takes practice but yields powerful results over time
Listening for emotions underneath the words helps you respond more effectively. When someone says "This is unacceptable," they might really mean "I feel disappointed" or "I am worried about consequences " Address the underlying emotion rather than just the surface
complaint This deeper level of understanding changes the entire dynamic of thriving through tough calls. People want to feel understood even more than they want immediate solutions.
Taking notes during the call serves multiple purposes. Writing down key points keeps you focused and engaged It prevents you from forgetting important details Notes also give you something to do with your hands, which can ease nervousness Review your notes immediately after the call to capture any additional thoughts while the conversation is fresh. These records become valuable references for future interactions
Celebrate your wins after successfully navigating tough calls. Treat yourself to something small but meaningful Share your success with a mentor or friend Acknowledge the courage it took to face a difficult situation. These celebrations reinforce positive behaviors and build momentum. Over time, you develop an identity as someone who handles hard things well. That identity becomes self-fulfilling and propels you toward even greater success