Rami Beracha: Building Confidence
When Thriving Through Tough Calls
Rami Beracha emphasizes that difficult phone conversations can make or break your professional reputation The way you handle challenging calls shows your true character and ability. Many workers avoid these moments, but successful professionals learn to face them head-on Thriving through tough calls becomes easier when you understand the right strategies and consistently apply them
Difficult calls happen in every industry Sales professionals must handle rejection daily Customer service teams deal with frustrated clients. Managers need to give feedback that employees may not want to hear Healthcare workers communicate sensitive information to patients and families. No matter your field, you will face calls that make your heart race and your palms sweat.
The first step in thriving through tough calls is accepting that discomfort is normal. Even experienced professionals feel nervous before hard conversations This nervousness shows you care about doing well. Instead of fighting these feelings, use them as fuel. Channel that energy into focus and determination. Your anxiety can actually help you stay alert and engaged during the call
Timing plays a crucial role in how calls are handled. Choose the right moment to make difficult calls Avoid calling when you feel rushed or distracted Pick a time when you can give the conversation your full attention. Make sure you have privacy and will not be interrupted. The other person deserves your complete focus. Good timing sets the stage for better outcomes.
Your voice is a powerful tool when thriving through tough calls. Speak clearly and at a moderate pace Too fast makes you sound anxious Too slow can seem condescending Find a natural rhythm that feels comfortable and natural Vary your tone to show empathy and understanding A warm voice can soften even the hardest messages. Practice your delivery out loud before essential calls
Always have a clear goal in mind before making a call What outcome do you want from this conversation? You may need to reach an agreement. You may want to maintain the relationship despite bad news Clear goals help you stay on track when emotions run high They also help you determine when the call has been successful
Body language matters even on phone calls Sit up straight or stand while talking Smile when appropriate These physical actions change how you sound Your energy comes through the phone line. When you feel confident in your posture, your voice reflects that confidence. The other person picks up on these subtle cues
Follow-up is crucial after thriving through tough calls Send a brief email summarizing what you discussed Confirm any agreements or next steps This written record serves to protect both
parties and demonstrates professionalism It also gives you a chance to reinforce positive aspects of the conversation.
Build your skills by seeking out these challenging moments Volunteer for the calls that others avoid. Each one makes you stronger and more capable. Over time, what once seemed impossible becomes routine You develop a reputation as someone who can handle anything
Success in thriving through tough calls comes from consistent effort. Minor improvements add up over time Celebrate your wins, no matter how small Learn from calls that did not go as planned With dedication and practice, you can become someone others turn to when difficult conversations are needed. This skill will serve you throughout your entire career.