The Ambassador - Issue 1

The

FONTANA GALLERY NOW OPEN

ROYAL AMBASSADOR RESIDENTS’ SURVEY SHOWS

89% SATISFACTION

PROPERTY

INTRODUCING

SPRINGFIELD SUITES

HOTEL VS. SERVICED APARTMENTS; WHAT IS THE DIFFERENCE?

PEOPLE

ROYAL AMBASSADOR APPOINTS NEW PROPERTY MANAGER WALID EL CHAFEHI

MEET THE TEAM OUR KEY PLAYERS BEHIND EXPECTIONAL EXPERIENCES

NOTE FROM THE CEO

ENG.MOHAMED ABDULGHAFFAR AL KOOHEJI

Dear valued Residents, Owners, and Investors,

I am pleased to present the first issue of The Ambassador, the e-newsletter of Royal Ambassador. Our team has been working hard to create an exceptional experience for our tenants, and we are excited to share the latest developments, promotions, and events with you.

We are proud to have been managing over 12 of the top luxury residential properties in Bahrain for the past 15 years. Our expertise lies in providing integrated real estate solutions for our esteemed real estate portfolio, which includes property management, leasing, selling, reselling, and Association Management.

We are excited to share that we have recently added three new properties to our portfolio, with the opening of Fontana Infinity and the launch of Tower B, The Hive luxury offices that have been managed under Viceroy – a sister company to Royal Ambassador, and Springfield serviced hotel apartments. At Royal Ambassador, we believe in providing top-of-the-line amenities and world-class services to our customers, and these properties are no exception.

At Royal Ambassador, we are committed to delivering luxury and elegance in every detail. Our vision is to be the leading luxury brand in the Kingdom of Bahrain, providing our clients with exceptional service, and creating memorable experiences. Our mission is to exceed the expectations of our clients and provide unparalleled service in the hospitality industry.

Our objectives are centered around our client’s satisfaction, ensuring that we provide the highest level of comfort and luxury in every aspect of their stay. Our properties are designed to offer a unique experience, featuring state-of-the-art amenities, unmatched hospitality, and impeccable service.

I am proud of the hardworking team behind the Royal Ambassador’s success, who have made it possible for us to achieve our goals and grow the portfolio with new properties. We believe that success is a result of dedication, hard work, and innovation.

Our team’s commitment to excellence has been instrumental in our success, and we are grateful for their hard work and dedication.

We appreciate your continued support and look forward to welcoming you to our properties.

Thank you for choosing Royal Ambassador.

MEET THE TEAM

Bring a piece of Luxury home with you from our Gallery 06

FONTANA GALLERY

RESIDENTS’ SURVEY

We listen to your feedback

RESIDENTS’ EVENTS

National Day Celebrations at Fontana Suites

TROLLEY MARKET

Now open in Fontana Infinity

SERVICED APARTMENT VS. HOTEL LIVING

HOSPITALITY PACKAGES

Surprise your loved ones for birthdays or anniversaries

Our Key Players behind the Exceptional Experiences at Royal Ambassador

COMMUNITY LIVING

Residents’ Events

FONTANA TOWERS AMENITIES

Padel Court addition to amenities

SPRINGFIELD SUITES HOTEL

Hotel serviced apartments by Royal Ambassador

THE HIVE OFFICES

Kooheji Development launches offices in the heart of Seef District

KOOHEJI DEVELOPMENT NEWS

Onyx Skyview launches at Cityscape 2022

FONTANA GALLERY NOW OPEN IN FONTANA GARDENS

Bring a piece of luxury home with you from the Fontana Gallery! Located on the ground floor of Tower A in Fontana Gardens, open from 8 AM6PM during the week, you can explore the gallery items for purchase, ranging from furniture to paintings, glassware, lamps and much more.

“Your home should tell a story of who you are, and be a collection of what you love.”

MEET THE TEAM

INTRODUING THE KEY PLAYERS BEHIND THE EXCEPTIONAL EXPERIENCES AT ROYAL AMBASSADOR

At Royal Ambassador, Owners’ and residents’ satisfaction is at the forefront of everything we do. From luxurious accommodations to top-notch amenities and exceptional service, we are committed to providing our guests with an unforgettable experience. But who are the masterminds behind this exceptional service? Allow us to introduce you to some of the key players who make it all happen.

ABDULRAHMAN AL QASSIMI CLIENT RELATIONS MANAGER

As the liaison between property owners and Royal Ambassador, Abdulrahman is responsible for ensuring that everyone is on the same page. Whether he is securing Property Management contracts, or ensuring that Owners receive their statements and quarterly updates of their property, Abdulrahman is a key part of Royal Ambassador owners’ relations.

ILHAM ELHORE RESIDENTS EXPERIENCE MANAGER

At Royal Ambassador, we understand that Residents’ satisfaction is of utmost importance, and that’s where Ilham comes in. As the Resident Relations representative, Ilham is responsible for ensuring that everyone’s needs are met and that their stay with us is unforgettable. With a deep understanding of the needs of each individual person, Ilham is a true asset to the Royal Ambassador team.

MOHAMMED MATRAJI LEASING MANAGER

As the Leasing Manager of Royal Ambassador’s properties, Matraji is responsible for ensuring that our tenants have access to the very best accommodations. From working with property owners to secure top-notch apartments to negotiating the best possible rates for our tenants, Matraji is an integral part of the Royal Ambassador team.

Royal Ambassador understands that exceptional service requires exceptional people. That’s why we’re proud to have these key players as part of our team, working tirelessly to ensure that every Owner and Resident has an unforgettable experience.

WALID EL CHAFEHI PROPERTY MANAGER SEEF AVENUE

As the Property Manager of Seef Avenue, Walid oversees all aspects of the property, ensuring that it runs smoothly and that every guest receives exceptional service. With his experience in the hospitality industry, Waleed is a true expert in his field, and his dedication to excellence is evident in every aspect of the property.

MOHAMMED ABDELAZIZ SPRINGFIELD SUITES MANAGER

Mohamed AbdelAziz has over 15 years of experience in the hospitality industry, and his expertise is on full display at Springfield Suites Serviced apartments. As the hotel manager, AbdelAziz oversees every aspect of the hotel, ensuring that guests have a pleasant stay and impeccable service.

MAHMOOD HASSAN THE HIVE LEASING MANAGER

As the leasing manager for offices at The Hive, Mahmood is responsible for ensuring that businesses have access to the very best office spaces. From working with clients to understanding their needs to secure the perfect space, Mahmood is an expert at matching businesses with the right office environment.

RESIDENTS SURVEY

WE LISTEN

Royal Ambassador recently conducted a survey to gather feedback from its residents and owners on their experience. The findings of the survey were quite positive, with both tenants and owners expressing high levels of satisfaction.

Based on the owners’ survey responses, Royal Ambassador scored the highest in the category of “Cleanliness and Maintenance” with a score of 8.9 out of 10.

Additionally, Royal Ambassador scored second highest for its “response time to repair/maintenance requests”. This indicates that Royal Ambassador is doing an excellent job in maintaining the properties and addressing any issues in a timely manner.

The residents’ survey revealed that 89.47% of tenants responded with “Satisfied” or “Very Satisfied” with their rental experience. Moreover, the satisfaction rate for both “Maintenance and repairs” and “Response time for addressing issues” was 89%, which is a great result.

According to the feedback provided by tenants in the survey, some of the positive notes about Royal Ambassador include prompt maintenance response, great location, friendly staff, clean and well-maintained property, good amenities, safe and secure environment, quiet and peaceful atmosphere, reasonable rent prices, and beautiful landscaping.

Location, affordability, and size/layout were the top three factors that tenants considered while choosing a rental property. An email was the most preferred communication channel for tenants to communicate with their landlords, followed by phone calls and inperson meetings.

The majority of respondents rated their rental experience as “good” (49.3%) or “excellent” (30.5%). Furthermore, the feedback provided by Royal Ambassador’s tenants for the overall maintenance and security of the buildings was 83.3%, which indicates that the leasing and operations teams are doing a great job.

Overall, the survey results indicate that Royal Ambassador is committed to providing high-quality service to their residents and owners. The efforts to maintain the properties and address any issues in a timely manner are clearly reflected in the survey results, which is great news for tenants and owners alike.

YOUR FEEDBACK

OWNER

Mr. Said Nawar, an owner in the Fontana Series, praises the strategic location and excellent services of Royal Ambassador.

RESIDENT

Ms. Shameem Miranthi, a resident of Fontana Gardens, is appreciative of the warm and welcoming staff and resort-like facilities, making it a true heaven on earth.

COMMUNITY LIVING ACROSS

ROYAL AMBASSADOR PROPERTIES

Royal Ambassador is committed to fostering a sense of community and engagement among its owners and tenants. This is achieved through regular communication, events, and activities that promote a sense of belonging and well-being. The company understands that a happy and satisfied community leads to a better living experience for everyone.

CHINESE NEW YEAR CELEBRATIONS WITH

In collaboration with Inforad/Binance, Royal Ambassador hosted Chinese New Year celebrations at Fontana Infinity for its employees and residents. This fun-filled event brought together employees of Binance to exchange greetings and prepare food, creating a sense of togetherness and camaraderie.

BAHRAIN NATIONAL SPORTS DAY

Royal Ambassador residents and employees enjoyed an active afternoon for Bahrain Sports Day, everyone came together to promote physical activity and a sense of community. It is heartening to see people of all ages and backgrounds come together to celebrate and have fun.

CELEBRATING BAHRAIN’S 51ST NATIONAL DAY

Residents of Fontana Suites came together in celebration of Bahrain’s 51st National Day this past December. It was a great afternoon embracing local culture with live music and dance, traditional live cooking and face painting for the children.

ROYAL AMBASSADOR EMPLOYEES BAHRAIN NATIONAL DAY CELEBRATIONS

Royal Ambassador Employees spent National Day together enjoying traditional Bahraini Breakfast at the flagship Property of the Fontana Series; Fontana Towers. It was a great morning spent with co-workers and management from various departments.

BREAST CANCER AWARENESS SEMINAR FOR EMPLOYEES

Royal Ambassador organized a breast cancer awareness Seminar with Royal Bahrain Hospital with Doctor Neetha during Pink October for our female employees.

FONTANA TOWERS PADEL COURT OPENING

With the aim to provide the best 5 star amenities to our residents, Fontana Towers added a padel court that residents can utilize throughout the year and play friendly matches.

BACK TO SCHOOL FUN AT FONTANA INFINITY

Residents of Fontana Infinity celebrated the end of summer holiday with a Back to School party filled with various activities, a magic show, face painting and lots of laughter.

NOW OPEN IN FONTANA INFINITY

Open for your conveince, Trolley Market is located on the ground floor of Fontana Infinity Tower A. Stocked with all your grocery needs, the market is open 24/7 with delivery available to your apartment.

SPRINGFIELD SUITES THE ULTIMATE ESCAPE IN THE HEART OF SEEF

Royal Ambassador is pleased to announce the addition of Springfield Suites Hotel Serviced Apartments to its portfolio of managed properties. Located in the heart of Bahrain, Springfield Suites is a top-rated property that caters to the needs of families and individuals seeking a comfortable and convenient stay in the city.

As a testament to the exceptional experience provided by Springfield Suites Hotel Serviced Apartments, the

property has received a remarkable rating of 8.9 on booking.com. The hotels’ world-class amenities and well-appointed apartments have been consistently praised by guests who have enjoyed their stay at the property.

Royal Ambassador is proud to manage a property that has received such high acclaim and is dedicated to upholding the standards that have earned Springfield Suites its excellent reputation.

With a focus on delivering exceptional customer service, Royal Ambassador looks forward to continuing to provide guests with unforgettable stays at Springfield Suites Hotel Serviced Apartments.

“Excellent location and best choice for an Apartment in Seef! Very clean and comfortable apartment, ideal for families and equipped with all needed facilities.”

- Guest Review, Cesar

5 REASONS TO CHOOSE SERVICED APARTMENTS IN PLACE OF HOTELS

Why are Serviced Apartments Better Than Hotels?

Bahrain is one of the most stunning places to visit in the Middle East that attracts people from all over the world. With over 11 million tourists visiting the Kingdom every year the demand for hotels as well as serviced apartments is high throughout the year.

As a tourist looking for a short-term stay, they is always a dilemma if to rent an apartment in Bahrain or opt for a hotel. So what exactly makes serviced apartments or short-stay apartments better than hotels? Why are they preferred more than hotels? Let’s find out below.

Room Size & Space

Serviced apartments usually have a bigger and better floor space than hotel rooms. Serviced apartments consider the fact, their accommodate families, who wish to stay and spend time together. While also most serviced or shortstay apartments have separate bedrooms, and bathrooms, along with a kitchen, laundry etc.

You can feel at home

The serviced apartments are built to feel like home, the fully furnished apartments for rent usually offer beds and dressers, dining tables and dining chairs, work desks, a fullyequipped kitchenette, and washing machines, dryers, and other equipment with comfortable bedrooms and spacious living rooms.

Avoid miscellaneous expenses

Staying in service or short-term stay helps in saving a lot of avoidable expenses. Be it laundry, internet, or food. Comparatively speaking, serviced apartments are more economical as one has the option to prepare meals using their inbuilt kitchen facilities.

Amenities

Serviced apartments usually offer all the luxury amenities which usually a hotel offers. Most of the luxury and upscale serviced apartments offer guests a fully-equipped fitness center, swimming pool and meeting facilities.

THE HIVE OFFICE SPACES IN SEEF DEVELOPED BY KOOHEJI

Developed

DYNAMICS, CREATIVITY & SUCCESS

LUXURY OFFICE SPACES TO RENT IN SEEF DISTRICT

Whether you’re an established enterprise or a growing start-up, discover flexible spaces and solutions to move your business forward.

A stunning new development providing stylish luxury fully fitted office space, in the heart of Seef Area in Manama, With 12 floors of beautifully designed open plan flexible workspace or shared office with hot desks, dedicated workstations, stylish private Managers offices, meeting rooms and a lovely Rooftop pool for staff gatherings. Your whole team will love being here. Optimum office sizes from 80 sqm to 120 sqm.

Beautiful modern luxury offices in the heart of Seef district, with views over the city and direct links to Manama main business hubs.

WHAT

DO

A PROPERTY MANAGEMENT AND HOSPITALITY FIRM DO?

Property management and hospitality firms assist in all real estate, from creating inventory and reaching each yield stage of investment, to hospitality services that deliver enhanced community management services.

As an investor or an owner of an apartment for rent or personal use and if you are interested in property management and hospitality services, below are a few steps to follow.

Find out from your developer

While purchasing the property, find out from your developer if they provide property management and hospitality services. If so, what are the contract terms etc.

Services

Find out from your property management firm the kind of services they offer, usually, firms just offer the maintenance part while a few firms assist in all real estate right from creating inventory, snagging services, marketing, finding new tenants etc.

Property Management costs

A monthly general management fee typically falls between 8% and 10% of the monthly rent. Understand the fees and also, any hidden charges.

Rent due vs. rent collected

Another important detail to look for in your baseline cost is rent due versus rent collected. Make sure the agreement is such that the property management fee comes out of actual rent collected from tenants for the month rather than the amount of rent due.

It is always better to invest or purchase a property, with a developer who offers property management and hospitality services in Bahrain. As it would be easy to lease apartments for rent, with property management mainly so for fully furnished apartments offering five-star amenities.

DIGITAL TRANSFORMATION OF THE REAL ESTATE SECTOR

Now, more than ever before, technology is becoming integrated into our everyday lives, and it’s just a matter of time before it affects every product, process, and service that businesses are providing. As this digital modernization continues, it will reinvent how companies that will do business regardless of their industry.

While other sectors, such as the financial and telecommunications industries embraced the digital world sooner, sectors such as Real Estate are poised to benefit from the profound effects of the digital transformation.

The Real Estate industry has slowly embraced the digitization of business, recognizing the value that can be brought to their portfolios through embracing modern technology.

An example of this, a recent survey conducted of the world leaders in the Real Estate industry, stated that investment in Digital, IT, and PropTech collaboration is driven by a need for:

Digital platforms offer sales and leasing professionals an edge over the market, but at the same time also allow for an improved and more personalized experience for clients, by not only allowing them to have a better understanding of the market but also allowing them access to information that is important to them such as virtual tours, floors plans and detailed photos, which in turn influences the growth of the Real Estate sector as a whole.

Virtual Tours are a feature that many consumers are taking advantage of in allowing them to visualize properties in a 3D sense, helping them short-list properties either for leasing or buying. This has been more apparent in the recent pandemic, wherein it allowed people to ‘visit’ properties from the comfort of their own homes.

Professionals in the industry are implementing PropTech to help better gather and analyze data, allowing for more informed decisions. The fact that analyzing and calculating expected rental yields and ROIs are an essential part of property investment, for investors, being able to implement this can be very helpful in selecting the correct buy-to-let investments.

KOOHEJI DEVELOPMENT NEWS

LAUNCH OF ONYX SKYVIEW IN BAHRAIN BAY

ONYX Skyview is an exceptional project in every aspect. It is designed to be a world-class mixed-use development, focusing on luxury residential units, high-end retail units, and offices at Bahrain’s most prestigious address.

It is combining three essential elements that create a unique selfcontained lifestyle that feels at home for both business users and residents alike.

Spread over 53 levels, and featuring spacious landscaped grounds rises through a commercial building and rises up to 200 meters to dominate the skyline across the bay.

With its unrivaled location at Bahrain Bay entrance 1 and opposite Four Seasons Bahrain Hotel, Onyx Skyview has the coveted position in Bahrain Bay with 360 waterfront stunning views.

Overlooking Fourseasons Hotel

Bahrain, World Trade Center and Bahrain Bay infinite Seaview, the Onyx Skyview residential units are a collection of 435 apartments that constitute the best residential units in Kooheji Development portfolio in all its projects, in terms of space utilization and interior designs to come with panoramic views of the waterfronts of Bahrain Bay and in a strategic location.

KOOHEJI DEVELOPMENT AT

Under the patronage of Royal Highness

Prince Salman bin Hamad Al Khalifa the Crown Prince and the Prime Minister of Bahrain, Kooheji Development launched Onyx Skyview at Cityscape 2022, it is the second Kooehji project to grace Bahrain Bay skyline.