Workplace Diversity Exam Practice Tests
Course Introduction
Workplace Diversity explores the complexities and benefits of having a diverse workforce in modern organizations. The course examines the social, cultural, and legal factors that influence diversity as well as strategies for managing and leveraging differences related to race, ethnicity, gender, age, religion, ability, sexual orientation, and other aspects of identity. Through case studies, discussions, and practical exercises, students gain an understanding of the challenges and opportunities diversity presents and learn inclusive practices that foster innovation, collaboration, and organizational effectiveness.
Recommended Textbook
Human Relations in Organizations Applications And Skill Building 9th Edition by Robert N. Lussier
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13 Chapters
1408 Verified Questions
1408 Flashcards
Source URL: https://quizplus.com/study-set/2818 Page 2
Chapter 1: Understanding Behavior, Human Relations, and Performance
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/56117
Sample Questions
Q1) Which of the following is a characteristic of successful people?
A) Being narcissistic
B) Being self-focused
C) Having a "me only" syndrome
D) Being optimistic
Answer: D
Q2) One's own behavior usually is the actual cause of human relations problems.
A)True
B)False
Answer: True
Q3) Which of the following is the best way to resolve human relations problems?
A) Change oneself
B) Change the situation
C) Change the other person
D) Ignore the problem
Answer: A
Q4) Business skill is a human relations skill.
A)True
B)False
Answer: False
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Chapter 2: Personality, Stress, Learning, and Perception
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/56116
Sample Questions
Q1) Think about the person you dislike or have disliked working with the most. Identify that person's learning style. Is it the same as yours? What is it that you dislike about the person?
Answer: Student answers will vary; additional sample answers may be found in the IM.
Q2) Do you agree that intelligence (general mental ability) is the most valid predictor of job performance? Should organizations give an IQ test and hire based on the results? Why or why not?
Answer: Student answers will vary; additional sample answers may be found in the IM.
Q3) Ashley is often inattentive when her boss is speaking to her. She says "I often don't listen to what my boss is saying, since I can predict what he is going to say." What type of perception bias does this statement reflect?
A) Projection
B) Frame of reference
C) Expectations
D) Selective exposure
Answer: C
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Chapter 3: Attitudes, Self-Concept, Values, and Ethics
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/56115
Sample Questions
Q1) Dana is in the process of identifying her strengths and areas that need improvement. Which of the following should she keep in mind at this time?
A) Reflect on some of her accomplishments
B) Set her goals and visualize them
C) Develop her plan and implement it
D) Look for scope for improvement in her initial plan
Answer: A
Q2) If you give praise for poor performance, performance usually improves.
A)True
B)False
Answer: False
Q3) People who use power for personal benefit or to help others are called _____.
A) leaders who are emotionally stable
B) leaders with agreeableness dominance
C) leaders with surgency dominance
D) leaders who are open to new experiences
Answer: C
Q4) Employees must be made aware of their _____ if they are to change. Answer: negative attitudes
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Chapter 4: Time and Career Management
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/56114
Sample Questions
Q1) Prepare or revise your resume, and then evaluate it using Self-Assessment Exercise 4-3. How did you score? Based on your assessment, revise your resume.
Q2) You are required to submit a business plan for your company's proposed flower export division within the next 2 months. This is a:
A) high priority item.
B) medium priority item.
C) low priority item.
D) task to be delegated.
Q3) Based on your experience or observation, list ways in which people in organizations waste time. How can these time-wasting activities be cut back or eliminated?
Q4) Which of the following are good areas for a candidate to ask questions about in an interview?
A) History and size of the organization
B) Job responsibilities and career opportunities
C) Products and/or services the company offers
D) Strengths and weaknesses of the company
Q5) Which specific idea(s) do you plan to use to help you get raises and promotions?
Q6) What career development efforts are you making?
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Chapter 5: Communications, Emotions, and Criticism
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/56113
Sample Questions
Q1) The most accurate indicator of understanding is direct questioning.
A)True
B)False
Q2) _____ refers to the way managers design their firm to achieve the organization's mission and goals.
A) Organizational mission
B) Organizational structure
C) Organizational communication
D) Organizational support
Q3) "Hey Alvin, do you get what I'm saying? Repeat to me what you are expected to do at the exact stroke of midnight?" Which of the following communication barriers is indicated by the statement?
A) Not listening
B) Information overload
C) Channel selection
D) Filtering
Q4) Reassuring statements paraphrase feelings back to the person.
A)True
B)False
Q5) List the steps in a message-sending process.
Page 7
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Chapter 6: Dealing With Conflict
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/56112
Sample Questions
Q1) You have been asked out on a date by a coworker you are not attracted to. In fact, you don't really like the person. Which of the following is an assertive behavioral response?
A) Agree to go out on the date.
B) "Are you kidding me? I wouldn't go out with you."
C) "I'm sorry, but you're not my type."
D) "I'm sorry, but I'm busy that night."
Q2) What are the primary reasons for conflict? What can be done to avoid conflict?
Q3) When an employee is in the adapted child ego state, the manager should not behave similarly.
A)True
B)False
Q4) Recall an actual conflict you faced. Identify passive, aggressive, and assertive responses to the situation.
Q5) When people stand up for their rights without violating the rights of others, they are using _____.
A) aggressive behavior
B) passive behavior
C) assertive behavior
D) strokes
Page 8
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Chapter 7: Leading and Trust
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/56111
Sample Questions
Q1) _____ theory, developed by Vroom and Yetton, is a decision-tree model that enables the user to select from five leadership styles the one that is appropriate for the situation.
Q2) Supervisors who show moderate efforts to get the job done while meeting employee needs use the _____ style according to the leadership grid.
A) sweatshop manager
B) organized-person manager
C) team manager
D) country club manager
Q3) The leadership continuum, developed by Tannenbaum and Schmidt, focuses on who makes the decisions.
A)True
B)False
Q4) If the maturity level of the followers is moderate to low, the leader uses a selling style.
A)True
B)False
Q5) Explain situational leadership developed by Paul Hersey and Kenneth Blanchard.
Q6) Which leadership theory or model do you prefer? Why?
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Chapter 8: Motivating Performance
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/56110
Sample Questions
Q1) Job design is the process of eliminating, combining, and/or changing the work sequence to increase performance.
A)True
B)False
Q2) Which of the following theories attempts to understand how and why people are motivated?
A) Process motivation theory
B) Equity theory
C) Content motivation theory
D) Reinforcement theory
Q3) _____ is also called negative reinforcement.
Q4) Describe the characteristics of people with high n-Ach, high n-Pow, and high n-Aff.
Q5) "Dennis is trained and has all the means to complete the project, yet he seems distracted." Which of the following factors is a reason for his low performance?
A) Ability
B) Money
C) Resources
D) Motivation
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Chapter 9: Ethical Power, Politics, and Etiquette
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/56109
Sample Questions
Q1) _____ power is based on the user's ability to influence others with something of value to them.
A) Connection
B) Reward
C) Referent
D) Coercive
Q2) The use of _____ power is appropriate when asking people to do something that is within the scope of their jobs.
A) connection
B) reward
C) legitimate
D) coercive
Q3) The use of _____ power is particularly appropriate for people with weak, or no, position power.
Q4) _____ power is based on the user's position power, which is given by the organization.
Q5) The _____ tactic attempts to arouse people's enthusiasm through internalization to meet the objective.
Q6) Mention appropriate uses of the influencing tactics.
Page 11
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Chapter 10: Networking and Negotiating
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/56108
Sample Questions
Q1) The text states that the distributive bargaining strategy of fighting over a fixed pie is being replaced by the integrative bargaining strategy, in which the size of the pie is increased, for all to share. Give examples of negotiation situations in which a seemingly fixed pie can be increased and shared.
Q2) Which of the following is the first step in bargaining?
A) Letting the other party make the first offer
B) Developing rapport and focusing on obstacles, not on the person
C) Listening and asking questions to focus on meeting the other party's needs
D) Asking for something in return
Q3) After completing a self-assessment in the networking process, one is ready to translate one's talents into _____.
Q4) Distributive bargaining is negotiating to give everyone a good deal. A)True B)False
Q5) _____ bargaining creates a win-lose situation.
Q6) Distributive bargaining is also called a _____.
Q7) List the steps included in the networking interview process.
Q8) Write a networking objective.
Q9) What is networking? List some reasons for developing networking skills.
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Chapter 11: Team Dynamics, Creativity and Problem
Solving, and Decision Making
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/56107
Sample Questions
Q1) Which of the following is characteristic of the resolution stage of group development?
A) High development level, variable commitment, and high competence
B) Moderate development level, low commitment, and some competence
C) Low development level, high commitment, and low competence
D) Outstanding development level, high commitment, and high competence
Q2) Is the group cohesive? How do the six factors listed previously influence the group's cohesiveness? How does the level of cohesiveness affect the group's performance? Explain your answers.
Q3) Which of the following stages of group development is characterized by moderate development level, lower commitment, and some competence?
A) Forming
B) Norming
C) Adjourning
D) Storming
Q4) The storming stage of group development is characterized by moderate development level, lower commitment, and some competence.
A)True
B)False
13
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Chapter 12: Organizational Change and Culture
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/56106
Sample Questions
Q1) What are the different types of changes? Describe them.
Q2) Do your professors use consistent standards in terms of the work they require in their courses and the performance appraisal grades they give? Or do some professors require more work than others? Do some give lots of As while others give lots of lower grades? Is this diversity in work requirements and performance appraisal positive or negative? Why does it exist?
Q3) Describe your college's culture. Is it strong or weak? Are there any good slogans and/or symbols that help convey your college's culture? Give at least one new way (slogans/symbols, etc.) to promote your college's culture.
Q4) According to Lewin's model of change, the step that involves reducing forces that maintain the status quo is known as _____.
Q5) Which of the following is a typical team-building agenda?
A) Climate building
B) Performance appraisal
C) Estimate the current level of performance
D) Provide feedback to employees
Q6) Organizational culture is learned primarily through seminars and manuals.
A)True
B)False
Page 14
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Chapter 13: Valuing Diversity Globally
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/56105
Sample Questions
Q1) Which of the following is the last step in handling a customer complaint?
A) Take the action to make it up to the customer.
B) Agree that the mistake should not have happened.
C) Tell the customer what you are going to do about it.
D) Take precautions to prevent the mistake in the future.
Q2) How do you feel about drug testing by employers? Why do you feel this way?
Q3) _____ allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.
A) Prohibited information
B) Vocational rehabilitation
C) Bona fide occupational qualification
D) An affirmative action program
Q4) Which of the following is a non-discriminatory preemployment inquiry?
A) For a reference from a religious leader
B) Religious preferences, affiliations, or denominations.
C) To state marital status
D) To list membership in job-related organizations, such as unions
Q5) How do you feel about having a female boss? Why?
Q6) State federal laws on compensation and benefits.
Q7) Describe the steps in the complaint model.
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