Workplace Behaviour and Culture
Exam Questions
Course Introduction
This course explores the dynamics of behavior and culture within the workplace, examining how individual actions, group interactions, and organizational structures shape the working environment. Students will analyze factors influencing workplace behavior, including diversity, communication styles, leadership, motivation, and conflict resolution. The role of organizational culture in shaping employee attitudes, performance, and job satisfaction will be explored, alongside strategies for fostering a positive and inclusive workplace culture. Through case studies and interactive discussions, students will develop critical skills for understanding, navigating, and positively impacting workplace behavior and culture.
Recommended Textbook
Canadian Organizational Behaviour 9th Edition by
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15 Chapters
2919 Verified Questions
2919 Flashcards
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Steven McShane
Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members.University administrators use this information to receive feedback about how the public reacts to university activities.In knowledge management,searching for newspaper articles and other external writing about the organization is mainly a form of:
A)knowledge acquisition
B)communities of practice
C)organizational unlearning
D)knowledge sharing
E)documentation
Answer: A
Q2) Stable,long-lasting beliefs about what is important in a variety of situations are:
A)called intellectual capital.
B)the foundations of the open systems anchor.
C)the main reason why organizations fail to adapt.
D)rarely studied in the field of organizational behaviour.
E)called values.
Answer: E
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Chapter 2: Individual Behaviour, Personality, and Values
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206 Verified Questions
206 Flashcards
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Sample Questions
Q1) One dimension of Schwartz's values model has openness to change at one extreme and conservation at the other extreme.
A)True
B)False
Answer: True
Q2) To reduce the amount of non-recyclable waste that employees throw out each day,a major telephone company removed containers for non-recyclable rubbish from each office and workstation.This altered employee behaviour mainly by:
A)increasing employee motivation to be less wasteful.
B)helping employees to learn how to be less wasteful.
C)altering situational factors so that employees have more difficulty practising wasteful behaviour.
D)increasing aptitudes that make employees less wasteful.
E)increasing organizational citizenship so that employees will be less wasteful.
Answer: C
Q3) Utilitarianism and egalitarianism are personality dimensions of ethics. A)True
B)False
Answer: False
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Page 4
Chapter 3: Perceiving Ourselves and Others in Organizations
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) According to the halo effect,a supervisor's initial expectations of you influence your behaviour so that you are more likely to act consistently with those expectations.
A)True
B)False
Answer: False
Q2) Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?
A)Attribution
B)Social identity
C)Selective attention
D)Personality
E)Self-fulfilling prophecy
Answer: A
Q3) People whose self-concepts are heavily defined by social rather than personal identities are more easily influenced by peer pressure.
A)True
B)False
Answer: True
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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249 Verified Questions
249 Flashcards
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Sample Questions
Q1) Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.
A)True
B)False
Q2) Which of the following is an emotion?
A)Surprise
B)Perception
C)Values
D)Job dissatisfaction
E)Organizational commitment
Q3) Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.
A)True
B)False
Q4) Management of others' emotions represents the highest level of emotional intelligence.
A)True
B)False
Q5) Explain how an employee's attitudes might be affected by cognitive dissonance.
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Chapter 5: Foundations of Employee Motivation
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Sample Questions
Q1) According to social cognitive theory,people learn to anticipate consequences mainly by observing the experiences of other people.
A)True B)False
Q2) In the equity theory model,a 'comparison other' is an individual or group of people against whom the person compares his or her outcome/input ratio.
A)True B)False
Q3) Research indicates that employee engagement is associated with higher organizational citizenship.
A)True
B)False
Q4) Abraham Maslow was the first to recognize that human thoughts play a role in motivation.
A)True B)False
Q5) Explain why behaviour modelling is often more effective than direct reinforcement for helping employees to learn new behaviours.
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Chapter 6: Applied Performance Practices
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Sample Questions
Q1) Competency-based rewards are expensive.
A)True
B)False
Q2) Profit-sharing plans give employees the right to purchase shares of the company and eventually get rewarded through dividends from those shares.
A)True
B)False
Q3) Team rewards increase employee preferences for team-based work arrangements.
A)True
B)False
Q4) Task variability refers to how many tasks can be performed using known procedures and rules.
A)True
B)False
Q5) Job specialization increases work efficiency,and tends to increase employee motivation.
A)True B)False
Q6) Compare and contrast gainsharing with employee share ownership plans.
Page 8
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Chapter 7: Decision Making and Creativity
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Sample Questions
Q1) Which of the following is NOT one of the ways emotions affect our choices?
A)We make preferences too early in the decision-making process.
B)We change the process of evaluating alternatives.
C)We rely on emotions as if they were information.
D)We are influenced by the emotions of others.
E)All of these are correct.
Q2) You have just been assigned the task of developing an innovative new product,using people from engineering,marketing,purchasing,and one or two other departments in the organization.To help the group to be as creative as possible,you would:
A)give the team a very tight deadline to come up with a creative ideA.
B)threaten to fire any team member who suggests a silly idea that wastes time in the product-development process.
C)encourage competition among team members as to who has the best job performance.
D)move these employees out of their departments and into a common area where they can continuously communicate with each other.
E)apply all of these activities.
Q3) Describe the four stages of the creative process.
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Page 9
Chapter 8: Team Dynamics
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276 Flashcards
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Sample Questions
Q1) Teams have which of the following features?
A)Two or more people.
B)Members perceive themselves as a social entity.
C)Exist to fulfill some purpose.
D)Team members influence each other.
E)All of these are features of teams.
Q2) Production blocking occurs when employees are unable to complete their tasks because they spend too much time in meetings.
A)True
B)False
Q3) Informal groups exist primarily to complete tasks for the organization that management doesn't know about.
A)True
B)False
Q4) Which of these statements is TRUE?
A)All groups are teams.
B)Groups are teams with a high level of task interdependence.
C)Unlike teams,groups are associated with an organizational objective.
D)Some groups are just people assembled together in the same physical area.
E)Group are teams that have no purpose for their members.
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Chapter 9: Communicating in Organizations Revised
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Sample Questions
Q1) To improve communication and make more efficient use of space,many companies are:
A)moving executives into separate buildings.
B)building taller office towers.
C)tearing down walls and introducing open office designs.
D)removing parking spaces so that employees must commute to work.
E)none of these improves communication and makes more efficient use of spacE.
Q2) A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans),several are novel.Furthermore,information about the client emergencies often comes second-hand from employees of the client,so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use,engineers are currently limited to e-mail,telephone,fax machine,and an instant messaging program that was recently introduced.Based on your knowledge of media richness,how can this engineering firm maximize communication effectiveness with the existing resources in this situation? Your answer should briefly define media richness.
Q3) Should companies try to eliminate grapevine communication? Explain your answer.
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Page 11
Chapter 10: Power and Influence in the Workplace
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182 Flashcards
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Sample Questions
Q1) The inoculation effect causes listeners to generate counterarguments to the anticipated persuasion attempts.
A)True
B)False
Q2) Describe three ways that how social networks can enhance the power of their members.
Q3) Professions gain power in the marketplace by reducing their substitutability through the control of tasks and knowledge.
A)True
B)False
Q4) Supervisors who use ingratiation and impression management tactics tend to lose the respect of their staff.
A)True
B)False
Q5) Which types of people are more likely to engage in organizational politics?
Q6) Power is the act of changing another person's attitudes and behaviour.
A)True
B)False
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Chapter 11: Conflict and Negotiation in the Workplace
Revised
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) Increasing the number of staff members in work units tends to reduce potential conflict by:
A)increasing resources.
B)reducing differentiation.
C)reducing rule ambiguity in resource allocation.
D)reducing task interdependence.
E)It has no effect on potential conflict.
Q2) Managers should arbitrate decisions when employees cannot resolve their differences alone.
A)True
B)False
Q3) The best alternative to a negotiated agreement (BATNA)helps estimate your opponent's power in the negotiations because it represents the estimated cost if you walk away from the relationship.
A)True
B)False
Q4) Conflict begins whenever both parties realize that they have opposing interests.
A)True
B)False
Q5) Briefly describe the five interpersonal conflict handling styles.
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Chapter 12: Leadership in Organizational Settings
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Sample Questions
Q1) It is generally agreed that servant leadership is better suited for religious leaders than corporate leaders.
A)True
B)False
Q2) Authentic leadership refers to how well leaders are aware of,feel comfortable with,and act consistently fair with their followers.
A)True
B)False
Q3) _______ leadership includes behaviours that define and structure work roles.
A)Work-oriented
B)Staff-oriented
C)Organization-oriented
D)Task-oriented
E)Goal-oriented
Q4) The implicit leadership perspective explains how perceptual processes cause people to inflate the importance of leadership in explaining organizational events.
A)True
B)False
Q5) Are transformational leaders charismatic leaders?
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Chapter 13: Designing Organizational Structures
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Sample Questions
Q1) Contingencies,such as size,technology,and environment do not necessarily determine an organization's structure.
A)True
B)False
Q2) What is a network structure? Why do some writers believe that a network structure is an effective design for global competition?
Q3) Which form of departmentalization tends to have a very flat hierarchy,little formalization,and organizes employees around work processes?
A)Divisional structure
B)Functional structure
C)Team-based structure
D)Matrix structure
E)Network structure
Q4) A problem with the divisional organizational structure is that it does not allow the organization to grow within that structure.
A)True
B)False
Q5) What role does organizational strategy play in designing organizations?
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Chapter 14: Organizational Culture
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Sample Questions
Q1) The best way to measure an organization's culture is to:
A)interview executives.
B)look for evidence of its corporate value statements.
C)sample information from a variety of organizational artifacts.
D)read and analyze the various mission statements produced by the organization.
E)ask customers to evaluate the company's effectiveness.
Q2) A strong organizational culture improves the firm's effectiveness,but only if the cultural values are aligned with its external environment.
A)True
B)False
Q3) Rituals represent the organization's deliberate and usually dramatic displays of its dominant culture.
A)True
B)False
Q4) An organizational counterculture is a type of subculture.
A)True
B)False
Q5) Using attraction-selection-attrition (ASA)theory,explain how organizations tend to maintain and perpetuate their cultures.
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Chapter 15: Organizational Change
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Sample Questions
Q1) According to the force field analysis model,what is the best strategy to move the status quo to a desired state?
Q2) Unfreezing refers to:
A)getting one's own way in organizational politics.
B)a management practice used to discourage newcomers from staying with the organization.
C)ensuring that the change effort is diffused to others within the organization.
D)improving organizational communication.
E)producing disequilibrium between the driving and restraining forces of changE.
Q3) The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have more power than the executives in charge of each region.The regional executives tried to prevent this restructuring because it would weaken their power and possibly reduce their salaries in the long term.This action by the regional executives is mainly an example of resistance due to:
A)fear of the unknown.
B)saving face.
C)negative valence of change.
D)breaking routines.
E)incongruent organizational systems.
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Page 17