Workplace Behavior Review
Questions
Course Introduction
Workplace Behavior examines the patterns of conduct and interpersonal interactions that shape the professional environment. The course explores the psychological, social, and organizational factors influencing employee behavior, including motivation, group dynamics, communication, conflict resolution, ethics, and cultural diversity. Students will learn to identify common workplace behaviors, analyze their impact on productivity and morale, and develop skills to foster positive relationships and a healthy work culture. Through case studies and real-world scenarios, the course aims to equip learners with strategies to manage behavior effectively and create an inclusive, respectful workplace.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
Available Study Resources on Quizplus
16 Chapters
2425 Verified Questions
2425 Flashcards
Source URL: https://quizplus.com/study-set/440
Page 2
Chapter 1: Introducing Organizational Behavior
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7753
Sample Questions
Q1) Some organizational climates are relaxed and informal,while others are more structured.
A)True
B)False
Answer: True
Q2) According to Katz,in trying to work out an acceptable solution to a problem,managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill?
Answer: Human
Q3) Organizational behavior scholars believe that there is one "best" or universal way to manage people and organizations.
A)True
B)False
Answer: False
Q4) According to Henry Mintzberg,what are the managerial roles that involve the exchange of information with other people?
Answer: Informational roles
Q5) What is the study of human behavior in organizations called?
Answer: Organization behavior
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Individual Differences,Values,and Diversity
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7754
Sample Questions
Q1) Individuals with a Type A orientation are characterized as being more easy going and less competitive than Type B.
A)True
B)False
Answer: False
Q2) Stress is a state of tension experienced by individuals facing extraordinary demands,constraints,or opportunities.
A)True
B)False
Answer: True
Q3) __________ occurs when individuals express positive feelings upon encountering others who exhibit values similar to their own.
A)Personal consistency
B)Theoretical consistency
C)Personal congruence
D)Value performance
E)Value congruence
Answer: E
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Emotions,Attitudes,and Job Satisfaction
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/7755
Sample Questions
Q1) Deep acting is hiding one's inner feelings and forgoing emotional expressions as a response to display rules.
A)True
B)False
Answer: False
Q2) Which of the following statements is true with respect to job satisfaction and performance?
A)Job satisfaction does not cause performance.
B)Performance does not cause job satisfaction.
C)Rewards cause both job satisfaction and performance.
D)Rewards do not cause job satisfaction.
E)Rewards do not cause performance.
Answer: C
Q3) A survey conducted by The Conference Board notes that in 2009 only 45 percent of employees were reporting job satisfaction.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Perception,Attribution,and Learning
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/7756
Sample Questions
Q1) Assimilation theory is the attempt to understand the causes of a certain event,assess responsibility for outcomes of the event,and evaluate the personal qualities of the people involved in the event.
A)True
B)False
Q2) All of the following are proposed as ways of building or enhancing self-efficacy
EXCEPT:
A)gaining confidence through positive experience.
B)gaining confidence by observing others.
C)gaining confidence from hearing others praise our efforts.
D)gaining confidence when we are highly energized to perform well in a situation.
E)gaining confidence by giving criticism to those not performing well.
Q3) At the __________ stage of information processing,managers should be sensitive to the fallibility of memory in order to control distortions.
Q4) Briefly describe the common types of distortions that occur within the perceptual process.
Suggested
Q5) Avoidance is another name for __________.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 6: Motivation and Performance
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7757
Sample Questions
Q1) Which statement about comparative methods of performance appraisal is false?
A)It is a method that seeks to identify one's relative standing among those being rated.
B)This method indicates that one person is better than another on a given dimension.
C)This method explains how much better one person is on a given dimension when compared to another person.
D)Ranking is one method of comparative performance appraisal.
E)Critical incident diaries are not a comparative method of performance appraisal.
Q2) __________ is a method of performance appraisal whereby each person is directly compared with every other person being rated.
A)Paired comparison
B)Behaviorally anchored rating scales
C)Forced distribution
D)Ranking
E)Graphic rating scale
Q3) __________ increases job content by giving workers more responsibility for planning and evaluating duties.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 7: Teams in Organizations
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7758
Sample Questions
Q1) Tasks that are complex in social demands require unique solutions and more information processing,whereas task that are complex in technical demands involve difficulties in reaching agreement on goals or methods for accomplishing them.
A)True
B)False
Q2) A quality circle is a small group of persons who meet periodically to discuss problems relating to quality,productivity,or cost,and to develop solutions for them.
A)True
B)False
Q3) Which of the following sequences accurately describes the order of the stages of team development?
A)Introduction,growth,settling-in,maturation,and dismissal
B)Start-up,growth,leveling-off,settling-in,and disbanding
C)Forming,storming,norming,performing,and adjourning
D)Launch,growth,leveling-off,maturing,and decline
E)Introduction,orientation,settling-in,maturation,and decline
Q4) What is the FIRO-B theory? What are its implications for teams?
Suggested
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 8: Teamwork and Team Performance
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/7759
Sample Questions
Q1) Edgar Schein identified three common behavior profiles that may hinder group operations when people try to cope with individual entry problems in self-serving ways.These three profiles are __________.
A)passive,aggressive,and regressive
B)focused,unfocused,and mid-focused
C)tough battler,friendly helper,and objective thinker
D)primal,emotional,and rational
E)thoughtful,aggressive,and modal
Q2) Groupthink can be avoided when team leaders hold "second-chance" meetings after consensus is apparently achieved.
A)True
B)False
Q3) A key negative aspect of inter-team dynamics is that the members of each team may divert energies toward their mutual animosities rather than on the performance of important tasks.
A)True
B)False
Q4) __________ are work arrangements where members work on tasks independently,while linked through some form of central coordination.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 9: Decision-Making and Creativity
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/7760
Sample Questions
Q1) Define Decision-Making.What are the five basic steps involved in the rational decision model?
Suggested
Q2) Examples of programmed decisions include reordering inventory automatically when stock falls below a predetermined level and issuing a written reprimand to someone who violates a specific work rule.
A)True
B)False
Q3) In the Vroom,Yetton,and Jago decision-making model,__________ are made when the manager or team leader uses information that he or she possesses and decides what to do without involving others.
A)groupthink decisions
B)authority decisions
C)consultative decisions
D)group decisions
E)minority decisions
Q4) __________ is the ability to know or recognize quickly and readily the possibilities of a given situation.
Q5) A(n)__________ is the degree of likelihood of an event's occurrence.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 10: Conflict and Negotiation
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/7761
Sample Questions
Q1) In the context of the stages of conflict,when the antecedent conditions become the basis for substantive or emotional differences between people or groups,the stage of __________ exists.
A)felt conflict
B)distinct conflict
C)manifest conflict
D)perceived conflict
E)apparent conflict
Q2) The conflict management style of __________ involves being cooperative and unassertive.This style is characterized by letting the wishes of others rule,and smoothing over or overlooking differences to maintain harmony.
A)avoidance
B)accommodation
C)competition
D)compromise
E)collaboration
Q3) When conflict management results in one party achieving its desires and the other party not achieving its desires,the conflict is considered to be a __________ conflict.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 11: Communication and Collaboration
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/7762
Sample Questions
Q1) When in doubt regarding the clarity of your written or spoken message,the recommended course of action to follow is:
A)"keep it smart and short."
B)"keep it straightforward and simple."
C)"keep it simple and smart."
D)"keep it short and simple."
E)"keep it sophisticated and savvy."
Q2) The U.S.is a low-context culture where words convey only part of a message,while the rest of the message must be inferred from body language and additional contextual cues.
A)True
B)False
Q3) __________ is the process through which a receiver communicates with a sender by returning another message.
Q4) __________ is the study of gestures and body postures.
Q5) Channel richness is the capacity of a communication channel to convey information in an effective manner.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 12: Power and Politics
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/7763
Sample Questions
Q1) Organizational politics can serve a number of important functions,including overcoming personnel inadequacies,coping with change,and substituting for formal authority.
A)True
B)False
Q2) Voluntarism is the degree to which an employee contributes his or her time and energy to charitable organizations.
A)True
B)False
Q3) In the context of self-protection against organizational politics,the methods of avoiding action and risk taking include all of the following EXCEPT:
A)working to the rules.
B)playing dumb.
C)depersonalization.
D)passing the buck.
E)routine or creative stalling.
Q4) __________ power is the access to and/or the control of information.
Q5) Chester Barnard refers to the area in which authoritative directions are obeyed as the __________.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 13: Leadership Essentials
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/7764
Sample Questions
Q1) Fiedler argues that high LPC leaders have a(n)__________ style,whereas low LPC leaders have a(n)__________ style.
A)consideration; initiating structure
B)employee-centered; production-centered
C)task-oriented; human-relations oriented
D)relationship-motivated; task-motivated
E)consideration; mechanistic
Q2) __________ are beliefs that followers should be passive,deferent,and obedient to authority.
Q3) Fiedler's leadership contingency view holds that group effectiveness depends on an appropriate match between a leader's style and the demands of the situation.
A)True
B)False
Q4) What is meant by the concept of substitutes for leadership?
Suggested
Q5) According to Hersey and Blanchard,a "telling" leadership style is best for low follower readiness.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 14: Leadership Challenges and Organizational Change
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/7765
Sample Questions
Q1) __________ represent(s)forces for change that deal with mergers,strategic alliances,and divestitures as ways of redefining organizational relationships with challenging social and political environments.
A)Organization-environment relationships
B)The organizational life cycle
C)The political nature of organizations
D)The technological nature of organizations
E)The structural nature of organizations
Q2) The __________ strategy is likely to result in long-term and internalized change.
Q3) The term __________is used to stress the establishment of a norm where the leader is expected to ask questions,raise issues,and help gather information for unit members.
Q4) A(n)__________ is a discrepancy between the desired and the actual conditions.
Q5) A(n)__________ change strategy assumes that people will be guided by reason and self-interest in deciding whether or not to support a change.
Q6) Heightened self awareness is a first step in behavior change.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Organizational Culture and Innovation
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7766
Sample Questions
Q1) Which step in the innovation process focuses on producing and marketing a new product or service,or on implementing a new approach to operations?
A)Idea creation
B)Initial experimentation
C)Test and retest
D)Feasibility determination
E)Final application
Q2) Idea creation,initial experimentation,feasibility determination,and final application are the basic steps in a typical process of organizational innovation.
A)True
B)False
Q3) Shared values help turn routine activities into valuable and important actions.
A)True
B)False
Q4) The system of shared actions,values,and beliefs that develops within an organization and guides the behavior of its members is known as __________.
Q5) __________ is a condition where dominant cultural patterns are inconsistent with new emerging innovations.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 16: Organizational Goals and Structures
Available Study Resources on Quizplus for this Chatper
162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/7767
Sample Questions
Q1) Internal staff units assist line units,but the focus of their actions is on linking the firm to the environment and buffering internal operations.
A)True
B)False
Q2) Which of the following statements about coordination is NOT accurate?
A)Coordinating mechanisms link managers and staff units,operating units with each other,and divisions with each other.
B)Coordination is needed at all levels of management.
C)Much of the coordination within a unit is handled by its manager.
D)Large organizations rely primarily,if not exclusively,on the management hierarchy
E)As organizations grow,managers become overloaded and the organization needs to develop more efficient and effective ways of linking units together.
Q3) For many organizations,systems goals include growth,productivity,stability,flexibility,prestige,and human resource maintenance.
A)True
B)False
Q4) __________ is often referred to as the process of departmentation.
To view all questions and flashcards with answers, click on the resource link above.
17
Chapter 17: Strategy,Technology,and Organizational Design
Available Study Resources on Quizplus for this Chatper
156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/7768
Sample Questions
Q1) Which mechanism to retain useful information within an organization is deemed to be the most important storehouse of information for organizations?
A)Transformation mechanisms
B)Individuals
C)Ecology
D)External archives
E)Internal information technologies
Q2) __________ learning involves capturing the lessons of others' experiences.
Q3) A managerial script is a series of well-known routines for problem identification and alternative generation and analysis common to managers with a firm.
A)True
B)False
Q4) What is organizational learning? How do organizations acquire knowledge? Suggested
Q5) During a firm's initial years,knowledge is acquired as managers copy,or mimic,what they believe are the successful practices of others.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18