Workplace Behavior and Communication Exam Solutions
Course Introduction
This course explores the principles and practices of effective behavior and communication within professional environments. Students will analyze interpersonal dynamics, organizational culture, and the impact of diversity in the workplace. Topics include verbal and nonverbal communication, conflict resolution, teamwork, leadership styles, ethical decision-making, and strategies for fostering a positive and inclusive work atmosphere. Through case studies, discussions, and practical exercises, students will develop skills to navigate complex workplace scenarios and enhance their professional interactions.
Recommended Textbook
Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
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15 Chapters
1582 Verified Questions
1582 Flashcards
Source URL: https://quizplus.com/study-set/178
Page 2
Chapter 1: What Is Organizational Behavior?
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/2482
Sample Questions
Q1) Fanta has just recently been promoted to a new leadership role with her company. She wants to make sure that she takes the right steps when making decisions. What should she avoid using?
A) evidence-based management
B) critical thinking
C) collective brilliance
D) relying on sound practice without research
Answer: D
Q2) Ezra wants to develop the collective brilliance in his organization. He should employ which of the following methods to best accomplish this?
A) Delphi method
B) gut instinct method
C) experimental method
D) research method
Answer: A
Q3) Critical thinking is not important when it comes to leadership.
A)True
B)False
Answer: FALSE
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Page 3
Chapter 2: Personality and Person Environment Fit
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/2483
Sample Questions
Q1) One primary value of the Myers-Briggs type indicator (MBTI) is that it ______.
A) is highly reliable
B) is valid for deciding who to hire
C) enables people to discuss personality in organizations
D) is easy to make value judgments
Answer: C
Q2) Which of the following is the key component in explaining the positive outcomes of good PO fit ______.
A) better communication among employees
B) increased predictability
C) interpersonal attraction
D) trust in the organization
Answer: D
Q3) Something a leader can do to make better hiring decisions is to ______.
A) examine each applicant's personality type
B) work to find applicants with a similar personality to themselves
C) implement personality training programs
D) decide to mentor the new employee to change their personality
Answer: A
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Page 4
Chapter 3: Emotions and Moods
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2484
Sample Questions
Q1) The study of the neural mechanisms of emotion is called ______.
A) organizational behavior
B) affective neuroscience
C) emotional intelligence
D) positive affect
Answer: B
Q2) Ben just went through an emotional intelligence training program. Which of the following outcomes might he expect to experience?
A) higher work-related stress
B) higher morale
C) no change in emotional intelligence
D) incivility toward others
Answer: B
Q3) When individuals differ in the interpretations of emotional events it is called ______.
A) convergent linkage
B) divergent linkage
C) complementary linkage
D) group mood
Answer: B
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Chapter 4: Attitudes and Job Satisfaction
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2485
Sample Questions
Q1) It is important for leaders to allow their followers to experience meaning in their work, but not important for followers to feel impact at work.
A)True
B)False
Q2) Which of the following is true about job satisfaction?
A) It shows how positive an employee is regarding their home life.
B) It is viewed as the only part of a person's reaction to their life resulting in happiness.
C) It is important even if not directly related to job performance.
D) It has only been studied in U.S.-based organizations.
Q3) Which of the following component of attitude is an intention to act?
A) affective
B) behavioral
C) cognitive
D) demonstrative
Q4) Research has shown core self-evaluation has been positively related to ______.
A) persistence in job search
B) pessimism about job search
C) job search failure
D) negative attitude about oneself
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/2486
Sample Questions
Q1) What are some of the risks of relying too heavily on intuition?
Q2) What is defined as flaws in perception due to mental shortcuts?
A) attribution
B) judgment bias
C) perceptual errors
D) hindsight bias
Q3) According to a recent survey what percentage of time do people with incomes below $20,000 per year spend in a bad mood?
A) 72%
B) 52%
C) 32%
D) 12%
Q4) System 1 thinking requires mental effort, including complex calculations.
A)True
B)False
Q5) Individual decision-making affects firm performance.
A)True
B)False
Q7) Describe common perceptual biases with examples. Page 7
Q6) How can you try to change a bad or incorrect first impression?
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Page 8
Chapter 6: Leadership
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/2487
Sample Questions
Q1) How is transformational leadership related to transactional leadership in the full-range leadership development model?
A) They are unrelated.
B) Transformational leadership is built on the foundation of transactional leadership.
C) They are one and the same.
D) Transactional leadership is built on the foundation of transformational leadership.
Q2) Hamad wants to be seen as a transformational leader. He should focus on ______.
A) training employees
B) increasing followers' intrinsic motivation
C) employee discipline
D) relationships with colleagues
Q3) Leaders who demonstrate management-by-exception (passive) behaviors ______.
A) inspire followers
B) do not look for errors but correct them when they find them
C) actively look for errors and correct them when they find them
D) avoid leadership activity
Q4) Compare and contrast transformational and transactional leadership.
Q5) Describe the differences between leaders and managers.
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Chapter 7: Power and Politics
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/2488
Sample Questions
Q1) Research has also shown that when people feel there is a discrepancy between the way they hope to be seen and how they are currently seen, they are ______ to manage impressions.
A) less motivated
B) unlikely
C) gung ho
D) more likely
Q2) Research so far has shown that the perceptions of the effectiveness of influence tactics ______.
A) are multicultural
B) are specific to the U.S.
C) are only applicable in North America
D) are specific to China
Q3) An outcome of an influence attempt can be ______.
A) compliance
B) organizational commitment
C) organizational performance
D) job performance
Q4) Describe the leadership implications that power and politics bring.
Q5) Describe the relationship between the "will" and "skill" for politics.
Page 10
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Chapter 8: Motivation: Core Concepts
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/2489
Sample Questions
Q1) What is another term for the two-factor need theory?
A) hierarchy of needs
B) motivator-hygiene theory
C) McClelland's need theory
D) goal-setting
Q2) Lucretia wants to ensure that her goals for her department are attainable. According to the text, she should ask ______.
A) Is this goal logical?
B) How much?
C) Is this goal worthwhile?
D) Have I attained something similar in the past?
Q3) Which of the following is one of the levels of needs on Maslow's hierarchy of needs?
A) drive
B) mental
C) grit
D) esteem
Q4) Identify and describe the four types of organizational justice.
Q5) Describe the job characteristics theory and why growth needs matter.
Q6) How can a leader identify growth needs in his or her followers?
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Chapter 9: Motivation: Applications
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/2490
Sample Questions
Q1) Wesley is interested in incorporating research-based recommendations on how to use monetary rewards effectively. Which of the following is an implementation guideline for the principle of "maintain justice in the reward system"?
A) ensure pay levels vary significantly based on performance levels
B) distribute reward points that can later be traded for cash, goods, or services
C) only promise rewards that are available
D) specify what employees are expected to do, as well as what they should refrain from doing
Q2) David likes to play the lottery. Sometimes he wins, but most times he does not. This is an example of which type of reinforcement schedule?
A) fixed-ratio
B) fixed-interval
C) variable-ratio
D) variable-interval
Q3) Describe the steps in the modeling process of social learning theory.
Q4) Explain the principles of reinforcement theory.
Q5) Discuss how to use monetary rewards effectively.
Q6) Critique the performance review process.
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Chapter 10: Group Processes and Teams
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2491
Sample Questions
Q1) Which of the following recognizes that team performance over the course of the life of the team is not always linear and performance does not always increase over time?
A) team performance curve
B) team charter
C) nonlinear team development model
D) synergy
Q2) Which of the following refers to team members' reports on their experience in the team, such as team satisfaction?
A) behaviors
B) performance
C) attitudes
D) cohesion
Q3) Research has shown that _______ is/are essential for knowledge-sharing to occur in virtual teams.
A) trust
B) norms
C) decision-making
D) brainstorming
Q4) Describe the three main aspects of team effectiveness.
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Chapter 11: Managing Conflict and Negotiation
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2492
Sample Questions
Q1) Which of the following conflict-handling styles reflects an inability to deal with conflict in which the person withdraws from the conflict situation?
A) obliging
B) avoiding
C) compromising
D) integrating
Q2) Which of the following is defined as methods to resolve conflict that both parties agree to without involving litigation?
A) ombudsing
B) conciliation
C) peer review
D) alternative dispute resolution
Q3) Which of the following is described as conflict that engenders strong emotions such as anger or disgust?
A) supervisory conflict
B) process conflict
C) affective conflict
D) substantive conflict
Q4) Describe some solutions for conflict in organizations.
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Chapter 12: Organizational Communication
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/2493
Sample Questions
Q1) When it comes to face-to-face communication, which of the following conveys the highest percentage of a person's understanding of others?
A) words
B) facial expressions
C) verbal tone
D) noise
Q2) Compare and contrast the significance of verbal versus nonverbal communication.
Q3) Which of the following is the process by which employees communicate with others who are higher in the organizational hierarchy?
A) upward communication
B) downward communication
C) lateral communication
D) brownnosing
Q4) Organizational communication has been referred to as the social glue that ties organizations together.
A)True
B)False
Q5) Compare and contrast different forms of communication networks.
Q6) Identify and describe sources of noise in the communication process.
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Chapter 13: Diversity and Cross-Cultural Adjustments
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/2494
Sample Questions
Q1) Brennan wants to build parallel careers and believes work is not everything. He is likely a member of which generation?
A) boomer
B) traditionalist
C) illennial
D) Gen Xer
Q2) The most effective source for developing global leaders is ______.
A) acculturation
B) international assignments
C) culture shock
D) cultural retooling
Q3) Which of the following is a large-scale research program that sought to understand differences in leader behaviors and relationships with relevant organizational outcomes worldwide?
A) EARTH
B) NIMBY
C) BATNA
D) GLOBE
Q4) Identify and describe the four phases of third culture emergence.
Q5) Describe cultural tightness and looseness and provide an example of each.
Page 16
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Chapter 14: Organizational Culture
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2495
Sample Questions
Q1) The final stage of organizational entry and assimilation is which of the following stages?
A) facilitation
B) acculturation
C) metamorphosis
D) indoctrination
Q2) Leaders influence an organization's ethical climate and employee attitudes. Leader moral development (i.e., the capacity for ethical reasoning) influences ______.
A) employee work-life balance
B) toxicity
C) employee job satisfaction
D) safety
Q3) All subcultures are detrimental to the effectiveness of the overall organizational culture.
A)True
B)False
Q4) Identify and describe the four organizational culture values that appear to be important in most cultures.
Q5) Compare and contrast organizational culture and climate.
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Chapter 15: Leading Change and Stress Management
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2496
Sample Questions
Q1) The generalized, patterned, unconscious mobilization of the body's natural energy resources when confronted with a demand or stressor is known as ______.
A) cognitive dissonance
B) stress response
C) psychological job strain
D) job burnout
Q2) The organizational subsystem that involves the characteristics of the physical space and how it is arranged is known as ______.
A) social factors
B) formal organization
C) physical setting
D) technology
Q3) Brandi has just been given a new project to work on that will require a lot of overtime but is directly related to her MBA research thesis. Brandi is experiencing ______.
A) performance stress
B) challenge-related stress
C) Goal stress
D) hindrance-related stress
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