Workforce Planning and Employment Exam Review
Course Introduction
Workforce Planning and Employment explores the systematic process of analyzing current workforce capabilities, forecasting future labor needs, and developing strategies to attract, recruit, and retain the right talent to meet organizational goals. The course examines best practices in job analysis, employment law, talent acquisition, succession planning, and workforce diversity. Through case studies and practical exercises, students gain hands-on experience with tools and techniques for aligning human resources with business strategy, ensuring that organizations have the personnel required both for immediate needs and long-term growth.
Recommended Textbook
Managing Human Resources Productivity Quality of Work Life Profits 10th Edition by Wayne Cascio
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16 Chapters
1288 Verified Questions
1288 Flashcards
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Page 2
Chapter 1: Human Resources in a Globally Competitive
Business
Environment
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Examples of how globalization of companies has affected the economy include:
A) Open boarders have allowed new ideas and technology to flow freely
B) Accelerating productivity growth has allowed companies to be more competitive
C) There is a growing fear that globalization only benefits big business
D) All of the above
Answer: D
Q2) The new global corporation might be based in the United States but do its software programming in Sri Lanka,its engineering in Germany,and its manufacturing in China.
A)True
B)False
Answer: True
Q3) The measure of output of goods and services relative to the input of labor,capital,and equipment is known as:
A) quality enhancement.
B) profits.
C) productivity.
D) resources.
Answer: C
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Chapter 2: Workforce Analytics: The Financial Impact of
HRM Activities
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The leading cause of absenteeism in the United States is:
A) entitlement mentality.
B) stress.
C) family-related issues.
D) personal illness.
Answer: D
Q2) The best managers establish very clear objectives and define the steps for their employees.
A)True
B)False
Answer: False
Q3) All activities associated with in-processing new employees is classified under training costs related to turnover.
A)True
B)False
Answer: False
Q4) What is a work-life program?
Answer: A work-life program includes any employer-sponsored benefit or working condition that helps an employee to balance work and non-work demands.
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Chapter 3: The Legal Context of Employment Decisions
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Sample Questions
Q1) Contractors and subcontractors with more than $50,000 in government business and with 50 or more employees must prepare and implement written affirmative action plans.
A)True
B)False
Answer: True
Q2) The Uniformed Services Employment and Reemployment Rights Act (USERRA)provides returning veterans with:
A) The same seniority
B) The same status and pay
C) Other rights and benefits determined by seniority
D) All of the above
Answer: D
Q3) Under Title VII,pre-employment inquiries regarding such matters as race,sex,or ethnic group are not permissible.
A)True
B)False
Answer: False
Q4) In correcting any inequity under the Equal Pay Act,what must employers do?
Answer: Raise the rate of the lower-paid employees.
Page 5
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Chapter 4: Diversity at Work
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80 Flashcards
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Sample Questions
Q1) Which generation represents about one-third of the workforce?
A) The silent generation
B) The swing generation
C) The baby-boom generation
D) Generation X
Q2) The tendency for knowledge or skills to become out of date is:
A) burnout.
B) plateauing.
C) age grading.
D) obsolescence.
Q3) What is the difference between managing diversity and managing affirmative action?
Q4) Most mature workers are no longer interested in self-improvement.
A)True
B)False
Q5) The average American is better educated than Asian Americans.
A)True
B)False
Q6) What is the first step in attaining the advantages of diversity?
Q7) Write a short note on intergenerational conflict.
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Chapter 5: Planning for People
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80 Flashcards
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Sample Questions
Q1) Which of the following is NOT a feature of high-performance work practices?
A) Ensuring that managers maintain responsibility for organizational goals.
B) Worker empowerment,participation and autonomy.
C) The use of self-managed and cross-functional teams.
D) Commitment to superior product delivery and service quality.
Q2) An inventory of present talent is not particularly useful for planning purposes unless it can be analyzed in terms of future workforce requirements.
A)True
B)False
Q3) Desired outcomes from job design include:
A) proximal outcomes such as motivation,satisfaction,and learning.
B) distal outcomes such as effective performance,minimizing withdrawal behaviors and stress.
C) maximizing creativity and employee health and well being.
D) All of the above.
Q4) Scientific management was the dominant approach to job design in the industrial society of the 20<sup>th</sup> century.
A)True
B)False
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Chapter 6: Recruiting
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81 Flashcards
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Sample Questions
Q1) The top five social-media risks to business identified in a recent study include all of the following EXCEPT:
A) Malware
B) Brand hijacking
C) Bailbits
D) Non-compliance with rules over recordkeeping
Q2) What is a geographical area within which the forces of supply interact with the forces of demand and thereby determine the price of labor?
Q3) According to the text,_____,originally used in the sports world,are now common among executives,professionals,and middle-level executives,as companies seek to buttress the eroding bonds between them and their employees.
A) referral bonuses
B) signing bonuses
C) retention bonuses
D) paid practical
Q4) Recruitment is an important component of the staffing supply chain.
A)True
B)False
Q5) What is the recruitment "pipeline?"
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Chapter 7: Staffing
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Sample Questions
Q1) A measurement is considered to be reliable if it is consistent or stable.
Q2) Because each candidate must be tested individually,work-sample tests are probably not cost effective when large numbers of people must be evaluated.
A)True
B)False
Q3) A traditional belief of testing experts is that validity is situation specific,and decades of research have supported this assumption.
A)True
B)False
Q4) Which of the following statements about an aging organization is true?
A) It demands extreme cost control through consistency and centralized procedures.
B) It emphasizes the generation of cash to develop new product lines.
C) It is concerned with building excellence in the management teams.
D) It is characterized by a heavy emphasis on product engineering.
Q5) Describe the guidelines for providing reference check information.
Q6) Studies have shown that assessment centers are not cost effective.
A)True
B)False
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Chapter 8: Training and On-Boarding
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80 Flashcards
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Sample Questions
Q1) _____ provides exposure to and practice with other teammates' tasks,roles,and responsibilities in an effort to increase shared understanding and knowledge among team members.
A) Team-coordination training
B) Evaluation training
C) Cross-training
D) Guided-team correction
Q2) Employee orientation programs should avoid all but which of the following?
A) Mickey Mouse assignments
B) Emphasis on paperwork
C) Detailed outline of emergency procedures
D) Suffocation
Q3) Training consists of planned programs designed to improve performance at the individual,group,and/or organizational levels.
A)True
B)False
Q4) What are the factors that determine effective training?
Q5) Describe some of the major challenges that companies and institutions will face in training.
Page 10
Q6) What are the drawbacks of using gaming approaches in orientation programs?
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Chapter 9: Performance Management
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Sample Questions
Q1) Legal and scientific requirements for a successful appraisal system include all of the following EXCEPT:
A) relevance.
B) acceptability.
C) reliability.
D) sensitivity.
Q2) _____ are brief anecdotal reports by supervisors of things employees do that are particularly effective or ineffective in accomplishing parts of their jobs.
A) Forced distributions
B) Critical incidents
C) Narrative essays
D) Case studies
Q3) Describe the benefits of the Multi-rater or 360-Degree feedback system.
Q4) Reliability implies that a performance appraisal system is capable of distinguishing effective from ineffective performers.
A)True
B)False
Q5) Why should a supervisor and subordinate mutually set specific,challenging goals?
Q6) What three things must be done well in order to define performance properly?
Page 11
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Chapter 10: Managing Careers
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81 Flashcards
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Sample Questions
Q1) Cumulative research evidence across three large-scale meta-analyses indicates that in both professional and unprofessional jobs,age and job performance are generally:
A) mutually exclusive.
B) important factors to consider in the hiring process.
C) unrelated.
D) negatively linked.
Q2) List some of the advantages and purposes of mentor programs.
Q3) With respect to layoffs,generous benefits provided to victims tend to be associated with higher intentions to quit on the part of survivors.
A)True
B)False
Q4) Evidence now indicates that the older people are,the more control they feel over: A) health.
B) children.
C) sex.
D) finances.
Q5) What is the cause of 81 percent of relocation refusals?
Q6) What is the intention of early retirement programs?
Page 12
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Chapter 11: Pay and Incentive Systems
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80 Flashcards
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Sample Questions
Q1) Which act states executives cannot retain bonuses or profits from selling company stock if they mislead the public about the financial health of the company?
A) Sarbanes-Oxley Act
B) Defense Authorization Act
C) Administrative Procedure Act
D) Contract Work Hours and Safety Standards Act
Q2) ESOP satisfaction tends to be highest in companies where:
A) the company makes employees work harder.
B) the company makes relatively large annual contributions to the plan.
C) there is an increase day-to-day work satisfaction.
D) management does not share power or decision making.
Q3) Different job evaluation methods yield different rank-orders of jobs,and therefore different pay structures.
A)True
B)False
Q4) What steps can companies take to sew corporate top and bottom back together?
Q5) What steps must be taken to insure that merit pay plans will be effective?
Q6) Write a short note on the job-evaluation process
Q7) Compare and contrast market-based pay and competency-based pay.
Page 13
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Chapter 12: Indirect Compensation: Employee Benefit Plans
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Sample Questions
Q1) The 2010 plan intended to reform the U.S.healthcare system is called the:
A) Preferred Provider Organization Act
B) Health Maintenance Organization Act
C) Patient Protection and Affordable Care Act
D) Equal Pay Act
Q2) Which of the following is not an approach widely used to express the cost of employee benefits and services?
A) National salary index
B) Cents per hour
C) Percentage of payroll
D) Cost per employee per year
Q3) Defined contribution plans do not appeal to employers.
A)True
B)False
Q4) A mature firm with well-established products and substantial market share will probably offer low base pay and benefits but high incentives.
A)True
B)False
Q5) What is the broad objective of the design of compensation programs?
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Chapter 13: Union Representation and Collective Bargaining
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80 Flashcards
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Sample Questions
Q1) Management's objective is to get labor costs per unit of output to a point below that of the _____ at the product-line level.
A) national average
B) competition
C) previous year
D) projected company goal
Q2) Generally,an arbitration award cannot be appealed in court simply because one party believes they made a mistake in interpreting an agreement.
A)True
B)False
Q3) One study found that relative to face-to-face negotiations,those conducted online yielded lower levels of interpersonal trust both before and after negotiations.
A)True
B)False
Q4) The group of employees eligible to vote in a representation election is called the bargaining unit.
A)True
B)False
Page 15
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Chapter 14: Procedural Justice and Ethics in Employee Relations
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Sample Questions
Q1) The Sarbanes-Oxley Act makes it unlawful to discharge,demote,suspend,threaten,harass,or in any manner discriminate against a whistle-blower.
A)True
B)False
Q2) Elegance refers to systems that should be simple to understand,apply to a broad range of issues,and allow for a definitive response.
A)True
B)False
Q3) A(n)_____ is a neutral facilitator between employees and managers who assists in resolving workplace disputes.
A) peer-review panel
B) grievance committee
C) ombudsperson
D) complaint team
Q4) According to _____,discipline should be immediate,consistent,and impersonal.
A) distributive justice
B) the social learning theory
C) the red-hot-stove rule
D) due process
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Chapter 15: Safety, Health, and Employee Assistance Programs
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80 Flashcards
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Sample Questions
Q1) Which of the following would NOT be considered an indirect cost of an accident?
A) Cost of wages paid for time lost
B) Cost of workers' compensation
C) Cost of overtime work by others required by the accident
D) Cost of damage to material or equipment
Q2) The Occupational Safety and Health Act of 1970 established all but which of the following federal agencies to administer and enforce the act?
A) Occupational Safety and Health Administration
B) Occupational Safety and Health Review Commission
C) National Institute for Occupational Safety and Health
D) Safety and Health Workers' Compensation Review Board
Q3) Examples of unsafe _____ are noise,radiation,dust,fumes,and stress.
A) physical conditions
B) external conditions
C) environmental conditions
D) biological
Q4) List at least two examples of unsafe physical conditions.
Q5) Give at least two reasons why safety rules may not be obeyed.
Q6) Discuss the impact of OSHA.
Q7) Write a short note on how employee assistance programs work. Page 17
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Page 18
Chapter 16: International Dimensions of Human Resource Management
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80 Flashcards
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Sample Questions
Q1) What is the disadvantage of ethnocentrism?
A) It requires a great deal of centralized control over managers.
B) It is inappropriate during the early phases of international expansion.
C) Cross-cultural adjustment problems of managers and their families.
D) Increased tendencies to impose the management style of the parent company.
Q2) Linear thinking and logic are stressed by _____ cultures.
A) Arabic
B) Western
C) Oriental
D) African
Q3) Research shows that unless there is a planned purpose in repatriation,the investment of as much as _____ to send an expatriate overseas is likely to be squandered completely,because turnover among expatriates is 50 percent within the first two-years back in their home countries.
A) $50,000
B) $200,000
C) $500,000
D) $1 million
Q4) What is another term for an expatriate?
Q5) To survive,cope,and succeed,managers need training in what three areas?
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