Technical Communication Exam Practice
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Course Introduction
Technical Communication focuses on developing students' ability to convey complex information effectively and clearly within professional and technical contexts. The course covers principles of audience analysis, document design, and the use of technology to create a range of documents such as manuals, reports, proposals, and presentations. Students learn to synthesize and present technical data, adapt writing styles for specific audiences, and collaborate on projects, emphasizing clarity, conciseness, and ethical considerations in communication. Through practical assignments and peer review, the course hones both written and oral communication skills essential for success in technical fields.
Recommended Textbook
Business Communication Process and Product 7th Edition by Mary Ellen Guffey Dana Loewy
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Chapter 1: Effective and Ethical Communication at Work
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) One disadvantage of written communication is that it can be dangerous.
A)True
B)False
Answer: True
Q2) Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual.What type of decoding problem does this cause?
A) Closed communication climate
B) Bypassing
C) External disruption
D) Semantic obstacle
Answer: D
Q3) Some states have passed "Plain English" laws that require businesses to write policies, warranties, and contracts in language comprehensible to average readers.
A)True
B)False
Answer: True
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Chapter 2: Professionalism: Team, Meeting, Listening,
Nonverbal, and Etiquette Skills
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Select the most accurate statement about meetings.
A) Most people look forward to meetings.
B) Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills.
C) Because of advances in technology, the number of face-to-face business meetings is declining rapidly.
D) Meetings are an excellent way to communicate information that does not require immediate feedback.
Answer: B
Q2) Listening to customers usually results in increased sales and profitability, as well as improved customer retention.
A)True
B)False
Answer: True
Q3) Avoid taking notes during a presentation or lecture because doing so can cause you to miss something.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Intercultural Communication
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115 Flashcards
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Sample Questions
Q1) Verbal skills in another culture can be mastered with hard work, but appropriate ____________________ behavior, such as eye contact, facial expressions, posture, and gestures, is much harder to learn.
Answer: nonverbal
Q2) When discussing cultures, we should avoid making any generalizations.
A)True
B)False
Answer: False
Q3) Because she knows that saving ____________________ is an important value in her Japanese counterpart's culture, Jill understands why her Japanese colleague avoids saying no to her offer.
Answer: face
Q4) One of your colleagues admires silence and considers it a key to success.Your colleague is most likely American.
A)True
B)False
Answer: False
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5
Chapter 4: Planning Business Messages
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115 Flashcards
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Sample Questions
Q1) Business communicators should anticipate both primary and ____________________ audiences.
Q2) Business communicators can protect themselves and avoid litigation by knowing what is legal and by adapting their language accordingly.
A)True
B)False
Q3) As a customer service rep, Joseph is responding to a customer's question sent to him via e-mail.What is the very first task Joseph should do?
A) Hit the "Reply" button.
B) Determine the purpose of the message he will send as a response.
C) Start composing his reply.
D) Conduct any necessary research.
Q4) The sentence You neglected to provide your account information makes good use of positive language.
A)True
B)False
Q5) The first phase of the 3-x-3 writing process includes ____________________, anticipating, and adapting.
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Chapter 5: Organizing and Writing Business Messages
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Sample Questions
Q1) Compare and contrast the direct and indirect patterns of organization.What are the benefits of each pattern? When would each pattern be used in business writing?
Q2) Describe the two outline formats discussed in your textbook.Explain which format you would use for a business report comparing computer equipment that you will submit to your boss.Why would you choose this format?
Q3) Which of the following is a dependent clause?
A) On the 30th of this month
B) Except for our main competitor
C) Since the company began selling stock to the public
D) Your interview went well
Q4) To apply for a job, a résumé must be submitted contains
A) a misplaced modifier.
B) the active voice.
C) a dangling modifier.
D) a limiting clause.
Q5) The second phase of the 3-x-3 writing process includes researching, organizing, and ____________________.
Q6) Two commonly used outline formats are alphanumeric and ____________________.
Q7) On the Senate floor is an example of a(n)____________________.
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) To make your business messages more readable, you can do which of the following?
A) Add footnotes.
B) Incorporate numbered and bulleted lists.
C) Include a bibliography at the end.
D) Eliminate white space.
Q2) Business messages should be ____________________.This means that they make their point in the fewest possible words.
Q3) Ragged right margin-that is, without alignment or justification-rovide more white space and improve readability.
A)True
B)False
Q4) Which of the following sentences does not contain a verb that has been converted into a noun?
A) The task force made a recommendation to start a recycling program.
B) Our supervisor made a decision to eliminate overtime.
C) The jury concluded that the defendant was guilty.
D) The accountant will perform an analysis of the quarter's financial statements.
Q5) The KISS formula refers to Keep It Short and ____________________.
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Chapter 7: Electronic Messages and Digital Media
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Sample Questions
Q1) ____________________ means that you provide links on your blog to other sites or blogs on the Web that you find valuable and that are related to your business or industry.
Q2) What is a disadvantage of text messaging?
A) Using text messaging on the job lowers productivity.
B) Incompatible wireless standards have prevented the reach of short message services (SMS) across continents.
C) Texting is a relatively high-cost substitute for voice calls.
D) Text messaging is an indiscreet way of communicating.
Q3) Which of the following is not a common business use of blogs?
A) To allow remote team members to share information and to access and edit their documents online
B) To provide up-to-date company information to the press and the public
C) To invite opinions and feedback from customers and industry experts
D) To recruit potential employees
Q4) E-mail messages should be written using standard capital and lowercase letters. A)True B)False
Q5) Most e-mail messages begin by ____________________; that is, they reveal the main idea immediately.
Page 9
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Chapter 8: Positive Messages
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Sample Questions
Q1) Delay in writing a claim letter makes the claim appear less important to the receiver.
A)True
B)False
Q2) Knowledgeable business communicators use a(n)____________________ line in a routine response message to refer to earlier correspondence so that in the first sentence they are free to emphasize the main idea.
Q3) What should you do in the body of a direct claim letter?
A) Mention that you have enclosed copies of all pertinent documents.
B) Show that you are angry about the situation so that you will be taken seriously.
C) Mention the name of the person who is to blame for the problem.
D) All of these choices should be included in the body of a straightforward claim letter.
Q4) Printed hard-copy ____________________ remain useful for important internal messages that require a permanent record or formality.
Q5) Most internal messages are exchanged as e-mails or letters.
A)True
B)False
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Chapter 9: Negative Messages
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Sample Questions
Q1) Elliott has already written three letters to a customer whose account is now several months past due.His fourth letter to the customer should use a direct pattern.
A)True
B)False
Q2) Many techniques can be used to cushion the bad news.List four of these techniques, and give an original example of each.
Q3) When abusive language is written, it is called ____________________.
Q4) A company can be legally liable for statements sent by an employee in an e-mail message or an instant message through the company's computer system.
A)True
B)False
Q5) When writing a letter to a customer denying credit, you have four goals.Which of the following is not one of these goals?
A) Promising the customer that credit will be granted in the future
B) Retaining the customer on a cash basis
C) Avoiding language that causes hard feelings
D) Avoiding disclosures that could cause a lawsuit
Q6) When abusive language is spoken, it's called ____________________.
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Chapter 10: Persuasive and Sales Messages
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115 Flashcards
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Sample Questions
Q1) If you enclose unsolicited merchandise with a sales letter, the receiver must either pay for it or return it.
A)True
B)False
Q2) Emotional appeals are generally appropriate when a product is inexpensive, short-lived, or nonessential.
A)True B)False
Q3) The opening paragraph of a persuasive request should gain the ____________________ of the reader.
Q4) A strong motivator that encourages ethical behavior in business is the desire to A) convince someone to change a belief or to perform an action. B) make more money.
C) maintain one's reputation and credibility.
D) prompt expensive litigation.
Q5) An effective location for your strongest motivator is in the postscript to a sales message.
A)True B)False
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Chapter 11: Report and Research Basics
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Sample Questions
Q1) Nearly every research project should begin with a search of primary data. A)True B)False
Q2) ____________________ use systematic columns and rows to clarify large quantities of data visually in a report or for an oral presentation.
Q3) Documenting data is necessary in academic reports but not in business reports.
A)True B)False
Q4) Companies rarely use social networking sites because of these sites lack formality. A)True B)False
Q5) An expanded statement of purpose includes three additional factors: the scope, significance, and limitations of the report.
A)True B)False
Q6) Theses, research studies, and complex reports are usually written using a(n)____________________ writing style.
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Page 13
Chapter 12: Informal Business Reports
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Sample Questions
Q1) An effective report conclusion might be Both managers and classified staff members report that employee absenteeism has increased since the company's relocation.
A)True
B)False
Q2) ____________________ reports, such as justification/recommendation reports, feasibility reports, and yardstick reports, collect and present data, analyze the data, and present conclusions and recommendations.
Q3) The range of the values $50,000 and $65,000 is ____________________.
Q4) Informational and analytical reports differ mainly in that informational reports emphasize facts while analytical reports emphasize reasoning and conclusions.
A)True
B)False
Q5) Computer Professionals Magazine is presenting the verbal opinions of information technology experts on several leading voice-recognition devices.This information will be easiest to comprehend if presented in a pie chart.
A)True
B)False
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Page 14
Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) Assume that a colleague has approached you for help as she prepares a formal business report.She knows that you're taking a business communications course and wants to take advantage of your expertise.Based on the material covered in your textbook, what five writing tips would you give your colleague? Be sure to explain each tip.
Q2) In addition to the six parts of informal proposals, formal proposals often contain a number of special components.List five of these special components, and describe what information would be contained in each.
Q3) Writers often include additional information in the introduction to a formal report.Which of the following would not be appropriate to include in the introduction?
A) Describing the events leading up to the problem or need
B) Summarizing what other authors and researchers have published on the report topic
C) Providing a detailed analysis of the problem
D) Defining key terms
Q4) A(n)____________________ proposal is one written in response to a company's request for proposals (RFPs)to bid on projects.
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Page 15
Chapter 14: Business Presentations
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Sample Questions
Q1) Speaking skills often play an important role in a successful career.
A)True
B)False
Q2) Voice mail helps to eliminate time-zone barriers.
A)True
B)False
Q3) Which of the following is the best conclusion for an oral presentation?
A) Well, that's about it!
B) To ensure that all employees are able to interact effectively with our diverse customers, I encourage you to approve this diversity training program.
C) Thank you from the bottom of my heart for being here today.
D) Before I conclude, let me add two more important points.
Q4) When making business telephone calls, you do not need to smile because the other person can't see you.
A)True
B)False
Q5) Many forms of visual aids are available to enhance a presentation.List five of these and describe the pros and cons of each type of visual aid.
Q6) Our old computers are dinosaurs is an example of a(n)____________________.
Page 16
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Chapter 15: The Job Search, Resumes, and Cover Letters
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Sample Questions
Q1) The best closing statement for a cover letter is
A) I look forward to receiving your job offer.
B) I hope to hear from you at your earliest convenience.
C) I'll drop by next Friday at 10 a.m. to talk with you about this position.
D) To add to your staff an experienced bookkeeper with proven analytical skills, call me at (925) 727-1330 to arrange an interview.
Q2) A(n)____________________ cover letter is written when an employer has advertised a job opening.
Q3) Which of the following is the best way to learn about a specific career?
A) Search the Web for career-planning information and resources.
B) Take a summer job, internship, or part-time position in the field.
C) Monitor the classified ads to determine qualifications sought, duties, and salary range.
D) Visit your campus career center.
Q4) Items in the Work Experience section of a résumé should be listed in reverse chronological order on a résumé, starting with your current or most recent position.
A)True
B)False
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Page 17
Chapter 16: Interviewing and Following Up
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Sample Questions
Q1) Ged was interviewed by a team of five people for a management position.What type of hiring/placement interview is this?
A) Panel interview
B) Group interview
C) Stress interview
D) Sequential interview
Q2) Landslide Marketing, Inc., is interviewing several candidates for a leadership position that requires strong communication skills.What form of interview will the company most likely use to interview for this position?
A) A one-on-one interview conducted by the human resources director
B) A stress interview conducted by the head of the marketing division
C) An online interview to test the applicants' technical skills
D) A group interview in which the company interviews several candidates at the same time
Q3) ____________________ interviews occur when a company interviews several candidates for the same position at the same time.
Q4) During a job interview it is important to send positive nonverbal messages.List and describe five suggestions for sending the right nonverbal messages during interviews.
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