Technical Communication Exam Bank
Course Introduction
Technical Communication is a course focused on developing students' ability to convey complex information clearly and effectively in professional and technical settings. It covers key principles of audience analysis, document design, and the creation of common workplace documents such as reports, proposals, instructions, emails, and presentations. Emphasizing clarity, conciseness, and accuracy, the course also integrates collaborative projects and the use of digital communication tools. Students learn to adapt their communication strategies for diverse audiences and purposes, preparing them to meet the demands of modern, technology-driven workplaces.
Recommended Textbook
Business Communication Process and Product 7th Edition by Mary Ellen Guffey Dana Loewy
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
Chapter 1: Effective and Ethical Communication at Work
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115 Verified Questions
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Sample Questions
Q1) Robert must send an e-mail message to a client in Turkey.He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them.He is involved in which part of the communication process?
A) Message encoding
B) Idea formation
C) Message transmission
D) Message decoding
Answer: A
Q2) Anything that interrupts the transmission of a message in the communication process is called ____________________.
Answer: noise
Q3) Some states have passed "Plain English" laws that require businesses to write policies, warranties, and contracts in language comprehensible to average readers. A)True
B)False
Answer: True
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Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal,
and Etiquette Skills
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Sample Questions
Q1) A meeting ____________________, which is distributed in advance of a meeting, lists date and place of the meeting, start time and end time, topics to be discussed, time allocated to each topic, and any premeeting preparation expected of participants.
Answer: agenda
Q2) ____________________ skills, such as the ability to use Microsoft Word or to prepare an income statement, refer to the technical skills in your field.
Answer: Hard
Q3) Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.
Answer: lag
Q4) Dario makes sure his office is neat and organized before he goes home at the end of the day.This nonverbal action helps to reinforce and accentuate Dario's professionalism.
A)True
B)False
Answer: True
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Chapter 3: Intercultural Communication
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Sample Questions
Q1) When discussing cultures, we should avoid making any generalizations.
A)True
B)False
Answer: False
Q2) The ____________________ Corrupt Practices Act of 1977 prohibits payments to foreign officials for the purpose of obtaining or retaining business.
Answer: Foreign
Q3) Members of low-context cultures are more likely to be logical, analytical, and action oriented.
A)True
B)False
Answer: True
Q4) What is the best advice for citing numbers when writing letters to businesspeople in other cultures?
A) Write all numbers in word form.
B) Use figures to express the month of the year.
C) Always convert dollar figures into local currency.
D) Do all of these choices.
Answer: C
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) You must schedule a meeting with team members located in various countries.The best communication channel to use when group interaction is important but group members are geographically dispersed is a A) blog.
B) videoconference or audioconference.
C) instant messaging.
D) face-to-face meeting.
Q2) The third phase of the writing process involves revising, proofreading, and evaluating your message.
A)True
B)False
Q3) Which of the following statements about anticipating and profiling your audience is most accurate?
A) If you don't actually know your readers, it is impossible to picture what they are like.
B) Messages to management and decision makers may be the easiest to write.
C) You will adjust your tone, style, and content to accommodate the expectations and needs of your audience.
D) You should profile your primary audience only.
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Chapter 5: Organizing and Writing Business Messages
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Sample Questions
Q1) As long as a group of words has a subject and a verb, it is considered complete sentence.
A)True B)False
Q2) Franco wants to emphasize the new features of a product he is selling.What should he do?
A) Use vivid words to describe the features.
B) Put the most important information in the middle of his sentences.
C) Use the passive voice to describe the features.
D) Put the most important information in a dependent clause.
Q3) Monica wants to make sure that her sentences are easily understood.How long should she make them?
A) An average of 20 words
B) At least 30 words
C) No more than 8 words
D) An average of 28 words
Q4) The primary difference between the direct pattern and the indirect pattern is where the main idea is placed.
A)True
B)False
Page 7
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) Encourage the receiver to respond to your message to evaluate its success.
A)True
B)False
Q2) We made a decision to demonstrates a common writing problem.It needlessly transforms a(n)____________________ into a wordy noun expression.
Q3) Expert writers agree that a significant amount of time should be spent on the revision phase of the writing process.Describe what takes place during the revision phase of the writing process, and explain why this phase is so important.
Q4) Describe three techniques that you can use to make your documents more readable, and explain how these techniques improve readability.
Q5) Alexis must proofread a complex business document.What is the best advice you can give her?
A) Proofread the document on your computer screen to save paper.
B) Be prepared to find errors.
C) Read the document just once to save time.
D) Alexis should do all of these.
Q6) ____________________ means improving the content and sentence structure of your message.
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Chapter 7: Electronic Messages and Digital Media
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Sample Questions
Q1) Companies frequently use Web 2.0 tool-including podcasts or webcasts, blogs, and wikis-for a variety of purposes.Choose one of these tools and describe three ways a company could use it for professional purposes.
Q2) Using a descriptive subject line in an e-mail message may determine whether and when the message will be read.
A)True
B)False
Q3) What is the most accurate statement about instant messaging and texting on the job?
A) If you're allowed to instant message and text on the job, assume that you can communicate with your friends and family during work hours.
B) To use instant messaging and texting most efficiently on the job, make yourself available at all times during working hours.
C) Use ample jargon, slang, and abbreviations to make your instant messages and text messages as short as possible.
D) Because instant messages and text messages can be saved, don't say anything that could damage your reputation or that of your organization.
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Chapter 8: Positive Messages
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Sample Questions
Q1) An effective way to begin a thank-you message is Thanks, Lyndsay, for hosting our class last Friday evening at your lovely home.
A)True
B)False
Q2) Prepare business letters using ____________________ style, which means that the parts of the letter (dateline, inside address, body, and so on)are set flush left on the page.
Q3) What is the first question you should ask yourself as you begin to prepare a message?
A) How will the reader react?
B) How can I impress my reader?
C) Do I really need to write this e-mail, memo, or letter?
D) How can I save my reader's time?
Q4) Instruction messages are identical to policy and official procedure documents.
A)True B)False
Q5) Straightforward, direct claims are those to which you expect the receiver to agree readily.
A)True
B)False
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Chapter 9: Negative Messages
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Sample Questions
Q1) To be ethical, you should tell your supervisor any negative information, even if it the information is about trivial, noncriminal mistakes or one-time bad behaviors.
A)True
B)False
Q2) Business communicators should use the ____________________ organizational pattern to deliver bad news when the news will be personally upsetting.
Q3) Which of the following is not one of the goals in communicating negative news?
A) To make the receiver understand the negative news
B) To show your desire to continue pleasant relations with the receiver
C) To hide the real reason for the negative news
D) To maintain a professional and positive image of you and your corporation
Q4) The reasons for refusing credit should always be clearly explained.
A)True B)False
Q5) Because Cassandra knows her staff well, she should deliver all bad-news messages to them using the direct organizational pattern.
A)True B)False
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Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) If you enclose unsolicited merchandise with a sales letter, the receiver must either pay for it or return it.
A)True
B)False
Q2) In a letter advertising its recycling services, The Greenfield Recycling Company stresses that customers will feel the satisfaction of knowing that they have helped to preserve the environment.This persuasive technique relies on
A) direct benefits to the reader.
B) expert opinion.
C) facts and statistics.
D) indirect benefits to the reader.
Q3) Using the statement The company added a wellness program, and four managers were promoted immediately afterward is most likely an example of A) circular reasoning.
B) logical reasoning.
C) begging the question.
D) post hoc (after, thus, because).
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Chapter 11: Report and Research Basics
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Sample Questions
Q1) Knowledgeable report writers use direct quotations to A) repeat identical phrasing of a source because of its precision and clarity. B) provide objective background data and establish the severity of a problem. C) duplicate the exact wording of a source before criticizing.
D) All of these choices.
Q2) Stephanie is preparing a visual to show the chain of command and reporting structure within her company.An organization chart will best illustrate this data.
A)True
B)False
Q3) Business researchers use both primary and secondary data when preparing business reports.Compare these two types of data, describing each source and explaining when each would be used.Then give three examples of each type of data.
Q4) Christina is developing her ____________________ plan, which will include a statement of the problem, a statement of purpose, a tentative outline of her report, her research strategy, and the work schedule.
Q5) Documenting data is necessary in academic reports but not in business reports.
A)True B)False
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Analytical reports should be organized using which of the following patterns?
A) Introduction/background, facts/findings, summary/conclusion
B) Introduction/background, summary/conclusion, facts/findings
C) Summary/conclusion, introduction/background, facts/findings
D) Introduction/problem, facts/findings, discussion/analysis, conclusions/recommendations
Q2) Good report introductions let readers know the purpose of the report, the significance of the topic, and the main points to be covered.
A)True
B)False
Q3) Ricardo is writing a short report to let his client know the status of the client's project.Ricardo is writing a progress report.
A)True
B)False
Q4) Which of the following are examples of periodic (activity)reports?
A) Sales, accounts payable, and personnel reports
B) Trip, convention, and conference reports
C) Investigative reports
D) Justification/recommendation reports
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) A letter of transmittal submitted with a formal proposal should
A) provide ancillary (supplemental) materials of interest to readers.
B) include a list of the costs for the entire project.
C) briefly present the major features and benefits of the proposal.
D) describe the credentials and expertise of the project leaders.
Q2) Describe what a formal business report is and explain how it differs from a formal proposal.Then give an original example of when each would be written.
Q3) Which of the following is a useful guideline for citing sources in a formal business report?
A) If you use the Modern Language Association (MLA) referencing format, title this section References.
B) If you borrow words or ideas from unpublished sources, you do not have to include corresponding in-text citations in your report.
C) Include the retrieval date on which you located an electronic reference.
D) All of these choices are useful guidelines for citing sources in a formal business report.
Q4) Include a realistic start-up budget and an operating budget in the ____________________ analysis section of a business plan.
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Chapter 14: Business Presentations
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Sample Questions
Q1) A key element in preparing for an oral presentation is analyzing your audience.Audiences fall into one of four categories.List and describe these four audiences.Then tell how you would present to each category of audience to better guarantee that your presentation will be successful.
Q2) Which organizational pattern uses the five Ws and one H (who, what, when, where, why, and how)?
A) Chronology
B) Topic/function/conventional grouping
C) Journalistic
D) Best case/worst case
Q3) People from other cultures-such as the Japanese, Latin American, and Arab cultures-appreciate directness and, therefore, expect a speaker to deliver the main idea right away.
A)True
B)False
Q4) Speakers can establish credibility by
A) describing their qualifications.
B) using professionally designed visual aids.
C) getting the audience involved.
D) previewing their main points.
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Chapter 15: The Job Search, Resumes, and Cover Letters
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Sample Questions
Q1) Select the correct statement about applying the final touches to your résumé.
A) Use personal pronouns such as I to describe your experiences on a résumé.
B) Seek the help of a résumé-writing service for a résumé that will stand out in a competitive job market.
C) Adding a touch of humor to your résumé is an effective way to demonstrate your personality to a potential employer.
D) Because it's probably the most important message you'll ever write, your résumé must be perfect.
Q2) You will use the ____________________ of your cover letter to promote your qualifications for the position.
Q3) Prepare a plain-text résumé for e-mailing and for pasting into online résumé bank submission forms.
A)True B)False
Q4) A(n)____________________-text résumé is an electronic résumé suitable for e-mailing or for pasting into online résumé bank submission forms.
Q5) Developing contacts with friends, acquaintances, and professionals in your chosen career field is known as ____________________.
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Chapter 16: Interviewing and Following Up
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Sample Questions
Q1) Ged was interviewed by a team of five people for a management position.What type of hiring/placement interview is this?
A) Panel interview
B) Group interview
C) Stress interview
D) Sequential interview
Q2) Tanisha is actively looking for a job and knows that she may soon receive phone calls from prospective employers.What is the best advice you can give her so that she'll make a good first impression?
A) Inform your children that they must answer the phone promptly to avoid missing any job calls.
B) Don't use voice mail to screen calls because doing so is considered rude; therefore, answer the phone every time it rings.
C) If caught off guard by a call, ask whether you can call back in a few minutes.
D) Use a computer-generated voice-mail message to ensure that it sounds professional.
Q3) Are you married? is an example of a(n)____________________ (or illegal)question.
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