Team Leadership and Development
Final Test Solutions
Course Introduction
This course explores the principles and practices essential to effective team leadership and development within organizations. Students will examine theories of leadership, team dynamics, and motivation, learning how to build, manage, and inspire high-performing teams. The course emphasizes communication, conflict resolution, goal-setting, and decision-making techniques that foster collaboration and drive collective success. Through case studies, group projects, and practical exercises, students will develop the skills necessary to lead diverse teams, adapt leadership styles, and facilitate professional growth and productivity in various organizational contexts.
Recommended Textbook Supervision Concepts and Skill Building 8th Edition by Samuel Certo
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17 Chapters
1361 Verified Questions
1361 Flashcards
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Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60626
Sample Questions
Q1) How are task-related activities different from people-related activities? Give examples to explain the difference.
Answer: Task-related activities are the efforts of a manager to carry out critical management-related duties,such as planning,setting objectives for employees,and monitoring performance.Whereas,people-related activities are the efforts of a manger to manage people,such as by providing support and encouragement,recognizing contributions,developing employees' skills,and empowering employees to solve problems.
Q2) A new supervisor's most reliable source of getting to know his/her new employees is probably the:
A) manager.
B) performance appraisals of employees.
C) personnel department.
D) employees themselves.
Answer: D
Q3) The process of organizing comes before planning and after staffing.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Ensuring High Quality and Productivity
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following is a series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems?
A) ISO 9000
B) Total quality management guidelines
C) Malcolm Baldrige guidelines
D) Benchmarking
Answer: A
Q2) Employee involvement teams are most successful when:
A) a strict hierarchical structure is maintained.
B) supervisors make it mandatory for all employees to join the group.
C) all the group members are eager to participate.
D) the supervisor follows the essay appraisal method.
Answer: C
Q3) Process control is best defined as the quality control method that emphasizes:
A) how to do things in a way that leads to better quality.
B) how to improve the product itself.
C) ways to improve the service itself.
D) the use of sampling techniques to find defects in products.
Answer: A
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Page 4
Chapter 3: Groups, teams, and Powerful Meetings
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Small groups tend to reach decisions faster and rely less on formal rules and procedures.
A)True
B)False
Answer: True
Q2) Which of the following best describes the process of team building?
A) It is the process of developing the ability of members to work together to achieve common objectives.
B) It is the process of making the transition after adjournment as seamless as possible for the team members by assuring that new challenges await them.
C) It is the process of giving each team member the absolute authority to take decisions related to achieving organizational goals.
D) It is the process of bringing together individuals in the organization who share common interests and forming groups to meet personal needs.
Answer: A
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Chapter 4: Corporate Social Responsibility, ethics, and Sustainability
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60615
Sample Questions
Q1) To avoid the occurrence of ethical lapses in the future,the supervisor should try to understand what conditions contributed to the ethical problem at hand.
A)True
B)False
Q2) Shelley is an accountant for an aerospace company that is going through a financial crisis.To show profits for the company,she uses a "fund" to transfer money from one account to another.This transfer does not meet the right accounting standards.Shelley is guilty of:
A) unethical behavior.
B) bribery.
C) social loafing.
D) groupthink.
Q3) An organization's written statement of its values and its rules for ethical behavior is most appropriately defined as its:
A) mission statement.
B) code of ethics.
C) vision statement.
D) agenda.
Q4) How can a supervisor encourage employees to make ethical decisions?
Page 6
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Chapter 5: Managing Diversity
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) A preconceived judgment about an individual or group of people is known as:
A) ethnocentrism.
B) prejudice.
C) stereotype.
D) sexism.
Q2) The _____ requires equal pay for men and women performing similar work.
A) Equal Pay Act of 1963
B) Vocational Rehabilitation Act of 1973
C) Civil Rights Act of 1991
D) Gender Discrimination Act of 1990
Q3) Our understanding of cultural diversity has remained unchanged since the past decades.
A)True
B)False
Q4) An important first step for any supervisor is to know and acknowledge his/her own prejudices.
A)True
B)False
Q5) Describe the challenges supervisors face when managing diversity in an organization.
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Chapter 6: Reaching Goals: Plans and Controls
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Operational planning is best defined as the process of:
A) creating long-term goals for the organization or company as a whole.
B) developing objectives that specify how each department will support organizational goals.
C) planning what to do if the original plans or objectives set by an organization don't work out.
D) accurately linking operational planning with financial planning.
Q2) Policies are best defined as:
A) broad guidelines for how to act.
B) the steps that must be completed to achieve a specific purpose.
C) specific statements of what to do or not to do in a given situation.
D) objectives with a narrow focus.
Q3) In the MBO system,the top management alone sets the objectives for each employee in the company.
A)True
B)False
Q4) A common problem underlying significant variance is that the standard is too low or too high.
A)True
B)False
8
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Chapter 7: Organizing and Authority
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Delegating is giving another person the authority and responsibility to carry out a task.
A)True
B)False
Q2) The parity principle states that:
A) each employee should have only one boss.
B) personnel must have equal amounts of authority and responsibility.
C) authority should flow from one level of management to the next.
D) power should be concentrated only at the hands of the supervisors.
Q3) Organizing is the management function of setting up the group,allocating resources,and assigning work to achieve goals.
A)True
B)False
Q4) What are the steps involved in the process of organizing?
Q5) Organizing is best defined as the management function of:
A) determining how to achieve the set objectives.
B) setting the goals and objectives of the company.
C) setting up the group, allocating resources, and assigning work to achieve goals.
D) influencing people to act or not act in a certain way.
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Chapter 8: The Supervisor As Leader
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60611
Sample Questions
Q1) Stella supervises 12 cashiers at ABC Grocers.Lately,the cashiers have had several instances of substantial cash shortages,because Stella has not been verifying their initial cash amounts.When approached by her manager about this situation,Stella replied,"The cashiers are lazy and just do not care." Which of the following traits is Stella exhibiting?
A) Sense of humor
B) External locus of control
C) Empathy
D) Sense of responsibility
Q2) Entrepreneurial leadership is based on the attitude that the leader is working for an employer.
A)True
B)False
Q3) Which style of leadership involves putting other people's needs,aspirations,and interests above one's own?
A) Top-down hierarchical leadership
B) Authoritarian leadership
C) Entrepreneurial leadership
D) Servant leadership
Q4) Describe Blake and Mouton's Managerial Grid.
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Chapter 9: Problem Solving, Decision Making, and Creativity
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Describe how encouraging participation and brainstorming can be used in group decision making.
Q2) When a supervisor makes a wrong decision,the supervisor will look best if he/she acknowledges the mistake.
A)True
B)False
Q3) Which of the following refers to the tendency to most readily remember events that have just occurred?
A) Recency syndrome
B) Halo effect
C) Bounded rationality
D) Groupthink
Q4) Choosing an alternative that meets minimum standards of acceptability is a form of:
A) purposive rationality.
B) bounded rationality.
C) instrumental rationality.
D) subjective rationality.
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Q5) Define decision.List the steps involved in the rational model of decision making.
Chapter 10: Communication: Theory and Modern Media
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60625
Sample Questions
Q1) Select the correct statement about the communication process.
A) The sender encodes, but does not do any decoding.
B) The receiver decodes, but does not do any encoding.
C) Noise and feedback do not affect communication.
D) The receiver of a message must listen to it rather than just hear it.
Q2) Verbal messages can be either oral or written.Give three examples of each.
Q3) One method that supervisors can use to encourage upward communication is to:
A) persuade one's boss to ask questions.
B) hear rather than listen to employees.
C) use a suggestion box.
D) be authoritative and use a loud tone of voice.
Q4) Which of the following is an advantage of memos?
A) They take a relatively short time to be prepared and delivered.
B) They are the preferred mode of communication for writing to people outside the organization.
C) They provide a written document for the receiver to review.
D) They allow the supervisors to send out nonverbal messages more effectively.
Q5) What should a supervisor do when a message has not been received fully and correctly by the receiver?
Page 12
Q6) Distinguish between hearing and active listening.
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Chapter 11: Motivating Employees
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Discuss two pros and two cons of keeping pay information secret.What can a company do to offset the cons?
Q2) An example of an extrinsic reward would be a sense of increased self-esteem after accomplishing a challenging task.
A)True
B)False
Q3) Select the correct statement about wage and salary information of private (nongovernment)workers.
A) Employees' earnings are public information.
B) Employees usually do not know one another's earnings.
C) Employees' earnings are published on the company's notice board.
D) Supervisors do not know what their subordinates earn.
Q4) Job enlargement is training in the skills required to perform more than one job.
A)True
B)False
Q5) According to Herzberg's two-factor theory,relationships with supervisors and peers are examples of hygiene factors.
A)True
B)False
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Chapter 12: Problem Employees: Counseling and Discipline
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Cindy,the supervisor of the marketing team,is concerned about John's continuous poor performance and arranges to have a meeting with him.This session helps Cindy to identify that John was facing a problem of substance abuse.She than suggests that John take a disability leave to get treatment.Which of the following approaches to counseling has been adopted by Cindy?
A) Nondirective counseling
B) Academic counseling
C) Directive counseling
D) Grief counseling
Q2) Suppose a salesperson in a hardware store has a 10-year-old son with behavior problems,and this was affecting his work.The supervisor gets to know about this and schedules counseling sessions with him.In one of these sessions,the supervisor says,"I've noticed that we haven't received any more customer complaints about your service and,in fact,one customer told me you went out of your way to help." From the given information,identify the stage in which the process of counseling has most likely reached.
A) Selecting a solution
B) Considering possible solutions
C) Scheduling a follow-up meeting
D) Discussing the problem
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Page 14
Chapter 13: Managing Time and Stress
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Time management is:
A) focusing on only those activities that get the best results.
B) the practice of controlling the way you use time.
C) ensuring that only the most essential things are done.
D) recording all of one's activities.
Q2) The attempt to do things perfectly is called procrastination.
A)True
B)False
Q3) Judgers on the Myers-Briggs Type Indicator make "to do" lists,but they lose them and cannot seem to make time to find them.
A)True
B)False
Q4) Which personality type would try to get more and more done in less and less time?
A) Type B personality
B) Type A personality
C) Type Y personality
D) Type X personality
Q5) List the four types of work-related stress discussed in this chapter and give two examples of each type.
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Chapter 14: Managing Conflict and Change
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81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/60621
Sample Questions
Q1) Managing a conflict by confronting the problem and solving it is known as:
A) compromise.
B) forcing.
C) conflict resolution.
D) consolidation.
Q2) Which of the following is true about conflict between work and family demands?
A) Employees try to balance work and family instead of choosing one over the other.
B) Many companies realize that there is labor supply shortage and have begun to adopt family-friendly policies and values.
C) The majority of organizations demand 40 hours per week or less to maintain a high-powered career.
D) Work always takes precedence over family demands.
Q3) Power that arises from possessing valuable data is called:
A) information power.
B) expert power.
C) legitimate power.
D) coercive power.
Q4) List the six steps a supervisor should follow to respond to conflicts.
Q5) Describe how supervisors can implement change.
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Chapter 15: Selecting Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60620
Sample Questions
Q1) In large companies,the responsibility for verifying new employees' work authorization usually rests with the:
A) human resources department.
B) supervisor.
C) new employee.
D) U.S. government.
Q2) Which of the following is the federal law that prohibits employers from discriminating on the basis of mental or physical impairments in hiring and promotion?
A) The Americans with Disabilities Act
B) The Rehabilitation Act
C) The Civil Rights Act of 1964
D) The Pregnancy Discrimination Act
Q3) In the process of selecting a candidate for a job,the _____ is most likely to do the initial screening.
A) supervisor
B) human resources department
C) line manager
D) disciplinary committee
Q4) What are the possible steps that a supervisor can take to comply with the ADA?
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Chapter 16: Providing Orientation and Training
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Sample Questions
Q1) A disadvantage of training is that it makes the new employee dependent on the supervisor and makes it hard for the employee to adapt to changes in the workplace.
A)True
B)False
Q2) In the context of orientation of new employees,which of the following is true?
A) It is time consuming and often reduces employee efficiency.
B) It often gives employees a sense that their individuality would be crushed.
C) It encourages employees to develop a positive attitude.
D) It strictly discourages employees from forming informal groups.
Q3) Which of the following is true of the apprenticeship training mode?
A) The time and expense involved in this form of training are comparatively lower than other on-the-job training forms.
B) It is not well suited for training needs that require months or years of learning.
C) It is more complicated to set up than simple on-the-job training for individual tasks.
D) It involves delivering training programs via computer-based training aids in the absence of a live instructor.
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18
Chapter 17: Appraising Performance
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Sample Questions
Q1) Which of the following appraisal methods would be most effective in checking the recency syndrome?
A) Critical-incident appraisal
B) Peer review
C) Essay appraisal
D) Graphic rating scale method
Q2) The performance appraisal method in which a supervisor compares each employee's accomplishments with the goals for that employee is referred to as:
A) critical-incident appraisal.
B) checklist appraisal.
C) work-standards approach.
D) management by objectives.
Q3) The MBO approach is a performance appraisal in which an appraiser compares an employee's performance with a previously set general standard.
A)True
B)False
Q4) List the various types of performance appraisal methods.Briefly discuss one of the methods.
Q5) Discuss how the similarity bias affects the performance appraisal.
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