Team Communication
Final Test Solutions
Course Introduction
Team Communication explores the principles, processes, and skills essential for effective collaboration in group settings. Students will examine the dynamics of team interaction, including verbal and nonverbal communication, conflict resolution, decision-making, leadership, and the use of technology in team contexts. Through case studies, group projects, and practical exercises, the course emphasizes strategies for fostering open dialogue, building trust, and achieving collective goals within diverse teams. Participants will also develop critical skills for managing challenges and enhancing productivity in professional and academic environments.
Recommended Textbook
Communicating at Work Principles and Practices for Business 11th Edition by Ronald Adler
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12 Chapters
1486 Verified Questions
1486 Flashcards
Source URL: https://quizplus.com/study-set/2641
Page 2
Chapter 1: Communicating at Work
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/52706
Sample Questions
Q1) When your text states that communication is unavoidable,it means that
A) if you're absent from a meeting, you are not communicating at all.
B) all communication is unintentional.
C) people will probably attach meaning to your actions, even when you don't intend to communicate something.
D) true communication occurs only when we are face to face with another person.
Answer: C
Q2) When you attend a company meeting that serves as a pep talk,this is an example of upward communication.
A)True
B)False
Answer: False
Q3) In the Model of Communication,the "sender" refers to a person who is
A) encoding ideas into words or nonverbals.
B) interpreting words and gestures.
C) buying a stamp for a letter.
D) bilingual.
Answer: A
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3
Chapter 2: Communication, Culture, and Work
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123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/52702
Sample Questions
Q1) It is rude to lean on someone's wheelchair.
A)True
B)False
Answer: True
Q2) In the U.S.,social class can have a major impact on how people communicate on the job.
False
A)True
B)False
Answer: True
Q3) A group that exists within a larger culture,yet has a clear identity of its own,is called a sub-culture.
A)True
B)False
Answer: False
Q4) An organization's culture can be described as its members' shared perception of "the way things are" in the organization.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Listening
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/52701
Sample Questions
Q1) Listeners sometimes assume that people who speak with an accent different than their own are less intelligent than people who speak without a noticeable accent.
A)True
B)False
Answer: True
Q2) Most people don't need formal training in listening because listening is a natural ability.
A)True
B)False
Answer: False
Q3) Which of the following statements about gender differences in listening is true?
A) In the workplace, men and women are listened to with an equal amount of attention.
B) In most cases, women are better listeners than men are.
C) Men use vocalizers such as "uh-huh" to signal they are paying attention to the speaker.
D) Women tend to listen to the feelings behind a message, while men tend to listen to the content of a message.
Answer: D
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5
Chapter 4: Verbal and Nonverbal Messages
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/52700
Sample Questions
Q1) If you want to create an impression that you are powerful,you should attach tag questions such as "shouldn't we?" at the end of your statements.
A)True
B)False
Q2) All of the following are signs of immediacy EXCEPT
A) an animated speaking style.
B) speaking with vocal variety.
C) leaning away from others when you are talking with them.
D) smiling.
Q3) A "low level abstraction" is
A) a specific, concrete statement that refers to observable objects or events.
B) a mathematical concept.
C) an element of equivocal speaking.
D) a legal brief.
Q4) Overuse of filler words such as "you know" or "like" reduces your credibility.
A)True
B)False
Q5) It is never a good idea to use abstract words.
A)True
B)False
6
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Chapter 5: Interpersonal Strategies and Skills
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/52699
Sample Questions
Q1) Criticism should usually be delivered in private,not within earshot of others,to help the receiver save face.
A)True
B)False
Q2) Which of the following is the best example of descriptive,not evaluative,"I" language?
A) "I feel like you're being mean to me."
B) "I worry when you come home late."
C) "I think your report was awful."
D) "I'm sick of your antics."
Q3) List and explain four of the communication characteristics that create a confirming communication climate.Provide at least one specific example of an action that typifies each characteristic.
Q4) One constructive,non-defensive way to effectively respond to criticism directed at you is to
A) avoid the person who is criticizing.
B) be sharp enough to verbally counterattack.
C) seek more information.
D) disagree with the criticism whether the critique is true or not.
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Chapter 6: Principles of Interviewing
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) As an interviewer,if you wanted to be able to maintain as much control as possible over the conversation,which of the following types of questions would you use?
A) secondary
B) indirect
C) open
D) closed
Q2) According to a recent survey,which of the following is the most important in shaping a hiring decision?
A) grade-point average
B) extra curricular activities
C) ability to communicate effectively
D) work experience
Q3) A standardized list of questions with precise wording would be found in which kind of interview?
A) structured
B) unstructured
C) moderately structured
D) loosely structured
Q4) Identify and explain the three purposes of the career research interview.
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Chapter 7: Leading and Working in Teams
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/52697
Sample Questions
Q1) Group norms are influenced by organizational culture.
A)True
B)False
Q2) What are the differences between task functions and relational functions in a group? Give two examples of essential task functions and two examples of essential relational functions.For each example,explain its benefit for the group.
Q3) It's better to assign a task to individuals than to a group if the participants tend to be "social loafers."
A)True
B)False
Q4) Having too many people fill a functional role while leaving other roles unfilled detracts from effective group communication and function.
A)True
B)False
Q5) Research suggests it is useful to have an odd number of members rather than an even number in a group that makes its decisions by simple majority vote.
A)True
B)False
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Chapter 8: Effective Meetings
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/52696
Sample Questions
Q1) An example of an overhead question is: "As you all know,we just received a $5,000 grant! We get to decide how to spend the money,as long as we can justify our reasoning.Would anyone like to make a suggestion?"
A)True
B)False
Q2) The "expert opinion" method of decision making is the wisest approach to decision making.
A)True
B)False
Q3) What is the purpose of brainstorming? Identify three cardinal rules and three tips for healthy brainstorming.Explain why each is important.
Q4) Questions with more than one correct answer are better handled in meetings,while those with only one solution can usually be handled best by individuals.
A)True
B)False
Q5) Identify and describe three categories of meetings that occur in the workplace.Which of these types of meetings does your text focus on,and why?
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Chapter 9: Developing and Organizing the Presentation
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135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/52695
Sample Questions
Q1) What are the three general purposes of speeches? Discuss the differences between a general purpose and a specific goal.Can a specific goal ever be the same as a general purpose? Why or why not?
Q2) Which of the following statements is NOT included in the list of functions for an introduction?
A) Give the audience a reason to listen.
B) Establish your qualifications.
C) Set the proper tone.
D) Challenge the audience to action.
Q3) David Dempsey advises us to "[m]ake three points that stick,rather than 10 quick points." WHY should you limit the number of main points in your speech?
A) People have difficulty recalling more than five pieces of information when they are presented orally.
B) You will have time to provide interesting information about each of your points.
C) You will have time to illustrate these points in a compelling way.
D) All of these are reasons why you should address no more than five main points.
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Chapter 10: Verbal and Visual Support in Presentations
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Pictograms work best for a lay audience,not a professional audience.
A)True
B)False
Q2) One way you can define a word in a speech is by explaining the history of the word.
A)True
B)False
Q3) All of the following are tips for constructing bar and column charts except:
A) use multiple-column charts to compare several items over time.
B) Show numerical values clearly.
C) Represent time on the vertical axis of your chart.
D) Arrange bars in a sequence that suits your purpose.
Q4) Identify three functions of supporting material in a presentation.Illustrate each function with an example.
Q5) Visuals should not be used to illustrate complicated statistics.
A)True
B)False
Q6) Assess the impact of presentation software on public speaking.Does it help or hurt speakers? Does it change audience expectations for speakers? Does it make it easier or harder to prepare a presentation?
Page 12
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Chapter 11: Delivering the Presentation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/52704
Sample Questions
Q1) One strategy for buying time when you can't think of an immediate answer to a question is to reflect the question back to the audience.
A)True
B)False
Q2) A manuscript style of delivery is often boring,even if it is delivered flawlessly.
A)True
B)False
Q3) All of the following are true about vocal delivery EXCEPT:
A) If you speak so loudly that it sounds as though you are shouting, it may seem offensive to the audience.
B) Audiences often interpret a soft voice as a sign of timidity.
C) If you lack enthusiasm when you present your speech, your audience isn't likely to become enthusiastic about your topic.
D) You should maintain an unvarying pitch and volume throughout your speech.
Q4) Describe several characteristics of an effective VOCAL delivery.Illustrate each one with an example.Which will be the most challenging for you to master? What will you do,personally,to improve?
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Chapter 12: Types of Business Presentations
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Choose any one of the types of informative presentations covered in this chapter.Explain the purpose and key characteristics of this type of presentation.Construct a brief outline that illustrates how this type of presentation is organized.
Q2) Adam was explaining security procedures to new interns at his firm.It was difficult for the interns to understand what Adam was talking about because he used technical language they weren't familiar with.Which strategy for presenting an effective training is Adam failing to use in the above situation?
A) Incorporate activities that directly involve the audience.
B) Explain how the information will help the audience.
C) Avoid jargon.
D) Compare unfamiliar concepts to familiar concepts.
Q3) In a sales presentation,it is recommended that you be both passionate about the product you are selling and compassionate about your client's needs.
A)True
B)False
Q4) A presentation that advocates an audience to take action is called a proposal.
A)True
B)False
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