Strategic Operations
Exam Bank
Course Introduction
Strategic Operations explores the critical role that operations play in achieving and sustaining competitive advantage within organizations. The course covers concepts such as operations strategy formulation, process design, capacity planning, supply chain management, and the alignment of operations with broader business goals. Students will learn how successful companies leverage operational excellence for performance improvement, cost reduction, innovation, and customer satisfaction. Case studies and real-world examples highlight the integration of operations with finance, marketing, and technology, enabling students to develop analytical and decision-making skills necessary to navigate the complexities of modern business environments.
Recommended Textbook
Operations Management for MBAs 5th Edition by
Available Study Resources on Quizplus
8 Chapters
233 Verified Questions
233 Flashcards
Source URL: https://quizplus.com/study-set/1791
Jack R. Meredith
Page 2
Chapter 1: Operations Strategy and Global Competitiveness
Available Study Resources on Quizplus for this Chatper
27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/35611
Sample Questions
Q1) Customization occurs when
A)Products or services are world-class,suitable for most markets
B)Products or services are offered on a made-to-order basis
C)Products or services are developed with several options
D)None of the above
Answer: B
Q2) Inputs in a bank's production system may include:
A)Loan default rates and the environment
B)Interest rates and wage rates
C)Checks and deposits
D)Federal Reserve decisions and the economy
Answer: C
Q3) Which of the following is among the six major elements of a production system?
A)Inputs
B)Output
C)Monitoring and legislative compliance
D)Only A and B
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Process Planning and Design
Available Study Resources on Quizplus for this Chatper
27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/35612
Sample Questions
Q1) In cellular production the cellular form allows for a level of customization usually found in job shops.
A)True
B)False
Answer: False
Q2) A general characteristic of a job shop is that it requires a small variety of inputs,and minimal variations in the time it takes for a complete "job".
A)True
B)False
Answer: False
Q3) A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.
A)Make-to-order
B)Make-to-stock
C)Order-to-make
D)Stock-to-order
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Controlling Processes
Available Study Resources on Quizplus for this Chatper
27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/35613
Sample Questions
Q1) A useful tool for controlling processes such as quality,scrap,turnover,revenues,progress,costs,and so on is the _________
Answer: Control Chart
Q2) There are five stages of effectiveness in terms of the role their operations play in terms of strategic business objectives.
A)True
B)False
Answer: False
Q3) Departments within a stage 2 organization may exhibit a stage 3 orientation,thereby upgrading the organization to a stage 3 categorization.
A)True
B)False
Answer: False
Q4) Some benefits of the balanced scorecard include:
A)It helps align departmental and personal goals to the organization
B)It is an effective way to clarify and gain authority within the organization
C)It is a mechanism for aligning personal goals with societal goals
D)It helps organizations track their competitors
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Process Improvement: Minimizing Variation
Through Six Sigma
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/35614
Sample Questions
Q1) Lean Sigma is a combination of Six Sigma and Lean tools appropriate when both too much variation and waste exist in a process.
A)True
B)False
Q2) Which of the following was identified by Leigh Thompson as one of several threats to team creativity?
A)Idea generation through brainstorming
B)Downward norm setting
C)Individual blocking
D)"Window Dressing"
Q3) The Malcolm Baldrige National Quality Award was first awarded to Motorola in 1988. A)True
B)False
Q4) An expectation of Business Process Design is that the improvements in performance will be at a minimum incremental.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Process Improvement: Reducing Waste Through Lean
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/35615
Sample Questions
Q1) The following are characteristics of continuous flow manufacturing (CFM),EXCEPT:
A)Work should flow through the process without interruption
B)Work is organized based on the similarity of the work performed (a functional organization)
C)Work flows one unit at a time,based on the customer's demand rate
D)The phrase "don't let the parts touch the floor" exemplify CFM
Q2) Saving time at non-bottleneck workstations increases total output by an average of five minutes per part per operation.
A)True
B)False
Q3) Japanese production approaches such as JIT could not be applied in the United States because companies do not show much respect and loyalty to their employees.
A)True
B)False
Q4) The lean tool to reduce setup times is SMED; this acronym stands for
A)Sample minute exchange of dry
B)Single minute exchange of die
C)Simple minute exchange of die
D)Simple minute exchange of dry
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Process Improvement Projects
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/35616
Sample Questions
Q1) Projects should be evaluated against standards and by methods established at their completion,including procedures for monitoring,collecting,storing,and evaluating the history of the project.
A)True
B)False
Q2) The optimistic time is the amount of time the project will take under the worst-case scenario.
A)True
B)False
Q3) Both PERT and CPM are based on variations of the __________ chart?
Q4) Favorable variances do not require corrective action or further investigation; only unfavorable variances in performance.
A)True
B)False
Q5) When a project cost,schedule,or time variance is significant,the project manager must identify (or at least try to do so)an __________ cause for the variance so that the proper remedy can be used to keep it from recurring.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Supply Chain Management
Available Study Resources on Quizplus for this Chatper
30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/35617
Sample Questions
Q1) Which of the following is TRUE about the bullwhip effect?
A)Variability in demand increases from the factory stage downstream to the customer stage
B)This cycle is prevalent in just about every industry
C)Lead times between the stages of the supply chain tend to be very short
D)Information lags stemming from large lot sizes with infrequent orders may be a cause
Q2) What term describes the execution of business transactions in a paperless environment,primarily through the Internet?
A)E-business
B)Electronic data interchange
C)Electronic commerce
D)Bar coding
Q3) Some benefits of electronic data interchange include less redundancy,improved customer service,and better order tracing.
A)True
B)False
Q4) Increasing global __________ is a major factor driving the need to better manage the supply chain.
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: Capacity, Scheduling, and Location Planning
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/35618
Sample Questions
Q1) The more __________ the service,the longer it is worth waiting for.
Q2) Learning curve effect is
A)The ability to increase a machine's productive capacity through usage
B)The ability to improve a process capacity through the usage of a machine
C)The human ability to adjust their productive capacity through learning
D)The human ability to increase their productive capacity through learning
Q3) The four major considerations in selecting a national or overseas region for the facility are:
A)Labor supply,availability of inputs,foreign management,and environment
B)Proximity,labor supply,availability of inputs,and environment
C)Proximity,environment,facility size,and foreign management styles
D)Proximity,environment,facility size,and labor supply
Q4) In locating pure services,which of the following measures are recommended in the literature on health clinics and can be used for trial-and-error procedures?
A)Facility utilization
B)Travel distance per citizen
C)Travel distance per doctor
D)Only A and B
To view all questions and flashcards with answers, click on the resource link above.
Page 10