Strategic Management
Question Bank
Course Introduction
Strategic Management focuses on the formulation, implementation, and evaluation of cross-functional decisions that enable an organization to achieve its long-term objectives. The course explores concepts such as competitive analysis, strategic planning, industry and environmental scanning, corporate governance, and strategic leadership. Through case studies and real-world examples, students learn to assess internal and external environments, develop effective strategies, allocate resources, and measure performance outcomes, preparing them for decision-making roles in complex business environments.
Recommended Textbook
Organizational Behavior 18th Edition by Stephen P. Robbins
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18 Chapters
1987 Verified Questions
1987 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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Sample Questions
Q1) Which of the following disciplines blends concepts from both psychology and sociology to focus on people's influence on one another?
A) social psychology
B) cosmology
C) parapsychology
D) anthropology
E) psychiatry
Answer: A
Q2) ________ refers to a gut feeling not necessarily supported by research.
A) Intuition
B) Reasoning
C) Rationality
D) Logic
E) Inference
Answer: A
Q3) An organization is a consciously coordinated social unit composed of two or more people.
A)True
B)False
Answer: True
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Chapter 2: Diversity in Organizations
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Sample Questions
Q1) Audrey Smith is a renowned psychiatrist in New Jersey. While interacting with patients, she needs to understand their points of view by listening intently to what they say. It is important that she understands their problems so that she can offer advice. In such a situation, Smith is using the ________ dimension of intellectual ability.
A) number aptitude
B) perpetual speed
C) spatial visualization
D) verbal comprehension
E) lateral thinking
Answer: D
Q2) Physical abilities may be defined as the capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics.
A)True
B)False
Answer: True
Q3) There is a strong correlation between intelligence and job satisfaction.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Attitudes and Job Satisfaction
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120 Flashcards
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Sample Questions
Q1) The single global rating approach to measuring job satisfaction is more sophisticated than the summation of job facets approach.
A)True
B)False
Answer: False
Q2) "Neglect" is an active and constructive response to dissatisfaction.
A)True
B)False
Answer: False
Q3) "Voice" is an active and constructive response to dissatisfaction.
A)True
B)False
Answer: True
Q4) The relationship between pay and job satisfaction virtually disappears when one earns a pay package sufficient for or more than the comfortable living amount.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Emotions and Moods
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Sample Questions
Q1) Displayed emotions are innate and cannot be learned.
A)True
B)False
Q2) The term affect intensity refers to the individual differences in the strength with which individuals experience their emotions.
A)True
B)False
Q3) Sally works as a customer care executive at a telecom office in Ohio. She often needs to interact with a regular customer and she finds him extremely annoying. However, because of the nature of her work, she conceals her emotions well and politely talks to him and clarifies all his questions. Which of the following is being experienced by Sally?
A) illusory correlation
B) emotional dissonance
C) positive affect
D) emotional selection
E) positivity offset
Q4) How can managers influence moods? Explain.
Q5) Explain how stress affects emotions and moods.
Q6) Discuss whether there are gender differences regarding emotions.
Page 6
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Chapter 5: Personality and Values
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Sample Questions
Q1) Which of the following is the most common means of measuring personality?
A) in-depth interviews
B) self-report surveys
C) career portfolio
D) reference interviews
E) stress interviews
Q2) According to John Holland's personality-job fit theory, individuals belonging to the conventional type prefer ambiguous activities that allow creative expression.
A)True
B)False
Q3) Which of the following is true regarding the baby boomer generation?
A) They lead lives shaped mainly by globalization.
B) They are more questioning and entrepreneurial than other generations.
C) They give high importance to achievement and loyalty.
D) They give the highest importance to flexibility and life options.
E) They rate highest in friendship and pleasure on the RVS.
Q4) Describe the personality characteristics of Machiavellianism.
Q5) Describe conscientiousness and explain how it can predict behavior at work.
Q6) Describe the typical characteristics associated with a proactive personality.
Page 7
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Chapter 6: Perception and Individual Decision Making
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Sample Questions
Q1) You are more likely to notice a car like your own due to ________.
A) stereotyping
B) self-serving bias
C) halo effect
D) selective perception
E) contrast effect
Q2) Jane Allen, a campaign manager at a non-profit organization, often takes full credit for project successes even when her team members' contributions play a big role in achieving milestones. However, when projects receive setbacks, she blames her team members and sometimes states that the situation was beyond her control. Allen's behavior is an example of ________ bias.
A) impact
B) anchoring
C) confirmation
D) distinction
E) self-serving
Q3) Explain the relationship between decision making and perception.
Q4) Men make better decisions than women.
A)True
B)False
Page 8
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Chapter 7: Motivation Concepts
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106 Flashcards
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Sample Questions
Q1) In equity theory, individuals assess the ________.
A) cost-benefit ratio
B) efficiency-effectiveness trade-off
C) quantity-quality trade-off
D) outcome-input ratio
E) quality of outcome
Q2) An overly high level of engagement can lead to a loss of perspective and, ultimately, burnout.
A)True
B)False
Q3) Which of the following needs would most likely motivate Joanna?
A) social
B) esteem
C) physiological
D) self-actualization
E) safety-security
Q4) McClelland's theory of needs has received little research support, particularly when cultural dimensions are considered.
A)True
B)False
Page 9
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Chapter 8: Motivation: From Concepts to Applications
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) John Dunker is one of the best firefighters in his squad, and he recently received an award for his outstanding performance. From this information, it may be concluded that John's job has low task significance.
A)True
B)False
Q2) Describe the five core job dimensions of the job characteristics model.
Q3) To be effective, an employee involvement program must ________.
A) eliminate obsolete positions in order to save other positions
B) be tailored to local and national norms
C) mandatorily establish work councils in the company
D) eliminate the influence of employees in managerial decision making
E) implement autocratic ways of handling its employees
Q4) Internal equity refers to the worth of the job to the organization.
A)True
B)False
Q5) Discuss how an individual can convince her employer to give her flextime?
Q6) List and describe different variable-pay programs.
Q7) Explain how participative management can enhance skill variety, task identity, and autonomy as described in the Job Characteristics Model (JCM).
Page 10
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Chapter 9: Foundations of Group Behavior
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Sample Questions
Q1) Which of the following represents the third action in the group development process of a temporary group?
A) transition after half of time taken up
B) inertia and slow progress
C) second phase of inertia
D) transition initiates major changes
E) accelerated activity
Q2) Social identity threat is akin to stereotype threat.
A)True
B)False
Q3) Setting up a group's direction is often the first activity of temporary groups.
A)True
B)False
Q4) When ________ is of importance in decision making, group decisions are preferred to individual decisions.
A) acceptance of a solution
B) speed
C) efficiency
D) clear responsibility
E) legitimacy
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Chapter 10: Understanding Work Teams
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Sample Questions
Q1) How must roles be allocated to ensure effective team performance?
Q2) Which of the following will be useful in creating team players?
A) technical training
B) academic training
C) job rotation
D) cross-training
E) negotiation training
Q3) Which of the following statements is true regarding a work team?
A) Work teams are rarely used in organizations today.
B) Work teams are generally less flexible than traditional departments.
C) Work teams generate positive synergy through coordinated effort.
D) Work teams are less responsive to changes in the internal and external environment of the company.
E) Work teams involve members of random and varied skill sets.
Q4) What is a cross-functional team?
Q5) Team cohesion is higher in teams with female team leaders when teams are larger and more financially diverse.
A)True
B)False
Q6) How does a climate of trust improve effectiveness of teams?
Page 12
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Chapter 11: Communication
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Undue tension and anxiety about oral communication, written communication, or both is called ________.
A) information overload
B) communication misrepresentation
C) selective perception
D) communication apprehension
E) filtering
Q2) In high-context cultures, directness is valued more than trust.
A)True
B)False
Q3) Crossed arms convey a feeling of approachability.
A)True
B)False
Q4) Voice refers to the ability to contribute words of value to the meeting or other forum in the workplace.
A)True
B)False
Q5) Explain how managers can reduce misinterpretations when communicating with people from a different culture.
Page 13
Q6) How would you relate the concepts of wheel network and information overload?
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Chapter 12: Leadership
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Sample Questions
Q1) Contingency theories focus on the ________ that impact leadership success.
A) personality variables
B) leader's abilities to inspire and transform followers
C) situational variables
D) values and ethics
E) features of the followers
Q2) The top management of Myers Corp are planning a reorganization of their company to cut costs and increase efficiency. The different department heads have been asked to present their departmental strengths, needs, and concerns at a meeting. The various division heads have come to an agreement that clarity of goals and tasks, detailed procedural guidelines like employee manuals, and a cooperative workforce are their main strengths. Additionally, they are of the opinion that cutting managerial positions to reduce costs and reorganizing Myers Corp as a relatively flat organization is a good approach. This scenario reflects the operation of ________ in replacing the support and ability offered by leaders.
A) vision
B) traits
C) attributes
D) substitutes
E) charisma
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Page 14
Chapter 13: Power and Politics
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Sample Questions
Q1) Which of the following is an assertive impression management technique?
A) conformity
B) apologies
C) self-promotion
D) flattery
E) buffing
Q2) Self-promotion works well as an impression management technique for interviews as well as performance evaluations.
A)True
B)False
Q3) ________ power is based on the fear of the negative results from failing to comply.
A) Legitimate
B) Coercive
C) Punitive
D) Referent
E) Abusive
Q4) Define sexual harassment and identify ways managers can protect themselves and their employees from it.
Q5) How does reward power contribute to sexual harassment?
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Chapter 14: Conflict and Negotiation
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Sample Questions
Q1) Which of the following statements is true regarding integrative bargaining?
A) Integrative bargaining leaves one party a loser.
B) Integrative bargaining is used in labor-management negotiations most of the time.
C) Integrative bargaining focuses on long-term relationships.
D) Integrative bargaining operates under zero-sum conditions.
E) Integrative bargaining involves low information sharing.
Q2) A popular stereotype is that men are more cooperative and pleasant in negotiations than women.
A)True
B)False
Q3) ________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.
A) Collaborating
B) Competing
C) Accommodating
D) Avoiding
E) Compromising
Q4) What is BATNA? Discuss the significance of BATNA.
Q5) Explain the conflict resolution strategies used by collectivist cultures.
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Chapter 15: Foundations of Organization Structure
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Sample Questions
Q1) The simple structure is most widely practiced in small businesses in which
A) the manager and owner are one and the same
B) the number of employees is between 100 to 150
C) employees are highly skilled
D) managers are hired directly by the company's owner
E) training budgets are limited
Q2) Which of the following is most likely to be a drawback of a virtual organization?
A) constant flux and reorganization
B) increased technology costs and decentralization
C) lack of flexibility and innovativeness
D) lack of qualified employees and poor management
E) poor communication and high degree of formalization
Q3) Describe the various ways in which the negative impact of downsizing can be minimized.
Q4) The matrix structure reduces the possibility of power struggles.
A)True
B)False
Q5) Describe the various characteristics of bureaucracy.
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Chapter 16: Organizational Culture
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Sample Questions
Q1) Larry has an employee who is amazing at clearly seeing rules and enforcing them. He has recently promoted her to the lead position in quality assurance. Which method of creating a positive organizational culture is Larry utilizing?
A) rewarding more than punishing
B) building on organization strengths
C) using standardized practices
D) building on employee strengths
E) transmitting organizational culture through rituals
Q2) Describe the various situations under which culture acts as a liability.
Q3) Which of the following characteristics of an organization's culture indicates the degree to which management decisions take into consideration the effect of outcomes on employees within the organization?
A) attention to detail
B) outcome orientation
C) team orientation
D) people/customer orientation
E) stability
Q4) "Formalization and culture are two different roads to a common destination." Explain the statement.
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Chapter 17: Human Resource Policies and Practices
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Sample Questions
Q1) Describe and discuss the critical incidents method of performance evaluation.
Q2) Work-life conflicts became noticeable in the 1980s when ________.
A) the rate of inflation started increasing
B) baby boomers' parents began to age
C) men started giving more importance to family time
D) workloads became historically heavier
E) women, with dependent children, started entering the workforce
Q3) Technical training has become increasingly important because of changes in organizational design.
A)True
B)False
Q4) Which of the following is not an ideal feature of a benefits program?
A) It should be uniquely suited to the organizational culture.
B) It should be sustainable in the long run.
C) It should clearly outline expectations for conduct.
D) It should reflect the values of the organization.
E) It should demonstrate economic feasibility.
Q5) What are the three most popular sets of criteria for evaluating employee performance?
Page 19
Q6) What purposes do performance evaluations serve in organizations?
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Chapter 18: Organizational Change and Stress Management
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Sample Questions
Q1) Which of the following steps in Kotter's eight-step plan for implementing change represents the refreezing stage in Lewin's three-step model?
A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision.
B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
C) Create a new vision to direct the change and strategies for achieving the vision.
D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving.
E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.
Q2) Which of the following is a step in the appreciative inquiry process?
A) analysis
B) dreaming
C) inferring
D) classifying
E) collaboration
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