Strategic Management
Mock Exam
Course Introduction
Strategic Management explores the formulation, implementation, and evaluation of cross-functional decisions that enable an organization to achieve its long-term objectives. This course covers key concepts such as environmental analysis, competitive advantage, corporate strategy, and strategic leadership. Students learn how to assess internal and external business environments, develop strategies to manage change, and use analytical tools to make informed decisions. Through case studies and real-world applications, the course emphasizes critical thinking and problem-solving skills necessary for managing organizations in a dynamic and competitive global marketplace.
Recommended Textbook
Building Management Skills An Action First Approach 1st Edition by Richard L. Daft
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17 Chapters
1078 Verified Questions
1078 Flashcards
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Page 2
Chapter 1: Introduction
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Sample Questions
Q1) What are the three major sections of the book?
A) becoming an ethical manager, managing teams, learning about yourself
B) managing coworkers, competitors, and managers
C) managing your team, yourself, and relationships
D) teamwork, cooperation, effort
Answer: C
Q2) Which skill focuses on how to get work done?
A) managing your team
B) managing yourself
C) managing your relationships
D) all of these
Answer: A
Q3) Building block 1 is a learning challenge based ____.
A) on a hypothetical example
B) on a real-world problem
C) on calculation
D) on experience
Answer: B
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3
Chapter 2: Your Manager Strengths and Weaknesses
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) In which of the following categories do personal constraints belong?
A) minor constraints that don't affect work
B) constraints that managers can hire someone else to do for them
C) major constraints that can prevent a manager from performing as needed
D) all of these
Answer: D
Q2) Someone who plays Mr. Spock tends to be very into science fiction and is not in touch with reality.
A)True
B)False
Answer: False
Q3) What trait would best suit a manager in a situation where an unexpected event occurs?
A) goal-directed mindset
B) time management
C) agility
D) ability to organize
Answer: C
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Chapter 3: Learning About Yourself
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) In the United States, ____ is highly valued and reinforced by many institutions.
A) wisdom
B) independence
C) self-control
D) salvation
Answer: B
Q2) Sarah writes daily in a journal to record her thoughts of what is going well in her life. What method of self-awareness is Sarah using?
A) soliciting feedback
B) self-diagnose
C) self-disclosure
D) all of these
Answer: B
Q3) What model of personality groups the myriad of personality traits into the main key dimensions?
A) Four Key Model
B) Johari Window Model
C) Big Four Model
D) Big Five Model
Answer: D
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Chapter 4: Managing Yourself to Get Things Done
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Which life event would cause the most stress?
A) getting fired
B) getting married
C) divorce
D) death of an immediate family member
Q2) What is the ability to engage in self-regulating thoughts and behavior to handle difficult or challenging situations?
A) Self-management
B) Time management
C) Efficiency
D) Operations management
Q3) The habitual, stimulus-driven part of the brain is called the ___, while the intentional, rational part of the mind is called the ___.
A) conscious brain; unconscious brain
B) automatic brain; manual brain
C) left brain; right brain
D) old brain; new brain
Q4) What are the two types of stress? Explain how this relates to the Yerkes-Dodson Stress Curve.
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Chapter 5: Creative Problem Solving
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Which of the following is a key to effective brainstorming?
A) no criticism
B) freewheeling is welcome
C) quantity desired
D) all of these
Q2) The following terms describe which problem-solving style: approaches tasks from unexpected angles, discovers problems, questions current assumptions and approaches
A) innovator style
B) adaptor style
C) creative style
D) status-quo style
Q3) ____ leads to a manager making flawed decisions because he is overly sure of himself.
A) Sunk-cost trap
B) Downside bias
C) Overconfidence
D) Escalating commitment
Q4) What are the three techniques for improving "selection of response"? Of these, pick one and explain why you think it is the most effective technique.
Page 7
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Chapter 6: How Managers Communicate
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) What is the term that refers to the process of influencing how others construct meaning and make sense of their environment?
A) sensegiving
B) counseling
C) supervising
D) informing
Q2) Communicating with candor means being direct, honest, and clear about what employees need to do to meet objectives, while also expressing respect for others and not making people feel slighted, controlled, or exploited.
A)True
B)False
Q3) Why do most managers fail at their attempts to persuade?
A) They think of persuasion as aggressively convincing others to see things their way.
B) They think of persuasion as a useless tool.
C) They do not try hard enough.
D) They think the employee will use it against them.
Q4) Why is the art of persuasion important?
Q5) What is a communication champion?
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Chapter 7: Becoming an Ethical Manager
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Sample Questions
Q1) Peers and subordinates with lax ______ feel free to act as they choose.
A) mentalities
B) integrity
C) ethical standards
D) managers
Q2) What are the different levels and stages of the Moral Development scale?
Q3) In a general sense, ______ is the code of moral principles and values that governs the behavior of a person or group with respect to what is right or wrong.
A) ethics
B) decision-making
C) innovation
D) all of these
Q4) One of the biggest reasons managers need courage is that it is necessary for practicing ______ behavior.
A) courageous
B) ethical
C) sporadic
D) none of these
Q5) List and describe the six factors of Determining Ethical Intensity.
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Chapter 8: Motivating for Performance
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66 Flashcards
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Sample Questions
Q1) As each level of needs is satisfied, it declines in importance and the next higher level of needs is _______.
A) not necessary
B) activated
C) met
D) all of these
Q2) What leads to greater intrinsic satisfaction, higher motivation, better work performance, and lower absenteeism and turnover?
A) meaningfulness
B) positive psychological reactions
C) knowledge of results
D) all of these
Q3) ________ is more effective for maintaining appropriate behaviors and actions over the long term.
A) Continuous reinforcement
B) Partial reinforcement
C) No reinforcement
D) High visibility reinforcement
Q4) What are four key points to remember for setting goals? Briefly describe.
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Chapter 9: Getting Things Done Through Networks, Relationships, and Soft Power
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) What has led to the increase in the use of online networking?
A) The slump in the economy
B) More efficient computers
C) Presidential campaigns
D) More "apps"
Q2) What are the six principles that rely on the use of soft power for asserting influence?
Q3) Prospective employers sometimes use __________ to screen out job candidates and learn about the private lives of current employees.
A) social networking sites
B) pictures
C) personal references
D) none of these
Q4) As a manager, you should make the effort to show your ____ before you need to exert influence.
A) opinion
B) purpose
C) expertise
D) none of these
Q5) List four examples of new media networks
Page 11
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Chapter 10: People With Coaching, Delegation, and Deliberate Practice
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68 Verified Questions
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Sample Questions
Q1) Coachees are _______ to succeed at reaching their improvement goals when they are motivated and enthusiastic about what is expected.
A) not likely
B) more likely
C) less likely
D) none of these
Q2) The manager observes the employee, figures out what the person is doing wrong, and corrects the employee with statements and directives. Which type of managerial approach is this?
A) non-directive
B) directive
C) consultative
D) collective
Q3) What is 360-degree feedback? Explain in your own words why it is a key tool for a manager.
Q4) Coaching has a different orientation than a traditional approach to management.
A)True
B)False
Q5) Briefly explain what happens in the implementation stage.
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Chapter 11: Handling Difficult Conversations, Conflict, and Negotiation
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Suppose you have some bad news you have to deliver to your friend. After you empathize with him, you should ____.
A) listen
B) solve the problem
C) share a personal experience
D) all of these
Q2) Which of the following is a conversation killer?
A) speaking your opinion as truth
B) acting like you're right and the other person is wrong
C) saying "it's your fault"
D) all of these
Q3) How can you learn more about your opponent's position?
A) asking questions
B) being quiet
C) both ask questions and be quiet
D) being forceful
Q4) The ILETS model stands for: Introduce the topic, Listen to the other person, Empathize, Talk, Solve the Problem.
A)True
B)False
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Chapter 12: Managing Your Boss
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67 Flashcards
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Sample Questions
Q1) When working for a Micromanager, you should ____.
A) adapt to your boss's style
B) politick with him
C) avoid the boss
D) ask for a department transfer
Q2) In order to be a good manager, you must ____.
A) manage down
B) manage up
C) both of these
D) neither of these
Q3) The most important key to building a good relationship with your boss is to ___.
A) understand her strengths and weaknesses
B) show up to work on time
C) offer some proposed solutions
D) learn to listen
Q4) People have ____ with regards to their boss.
A) little power
B) more power than they think
C) more power than their boss has
D) no power
Page 14
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Chapter 13: Managing Teams
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Sample Questions
Q1) A team is a unit of two or more people who interact and coordinate their work to accomplish a common goal for which they are committed and hold themselves mutually accountable.
A)True
B)False
Q2) Jet Blue put together a ____ team made up of crew schedulers, systems operators, dispatchers, reservations agents, and other employees.
A) self-directed
B) special purpose
C) cross-functional
D) all of these
Q3) Mark Gray was put in charge of a failing department. He pushed two members of his team into a pool as a joke because they were arguing. This proved to be an effective action because it got Mark's team members to start trusting each other more.
A)True
B)False
Q4) Free riding and social loafing are not the same things.
A)True
B)False
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Chapter 14: Achieving Desired Outcomes: Getting the Right
People and Managing
Performance
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) What does the SMART acronym stand for?
Q2) The first people need is the need to get the right people on the bus, which means ________________.
A) hiring people who fit the team's culture and requirements of the job
B) getting people on a bus
C) letting people leave on a bus if they choose
D) organizing people into groups
Q3) When conducting a performance appraisal, which of the following actions should the manager follow?
A) be candid
B) compare performance to goals
C) come up with a workable plan
D) all of these
Q4) Stu was hired quickly without much interviewing, and now it has become obvious that he was the wrong person for the job. What are some negative consequences of the rushed hiring process?
A) costs
B) wasted time
C) discouraging for Stu and the company
D) all of these
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Chapter 15: Managing Cross Culturally
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Sample Questions
Q1) In France, managers believe they should give exact answers in order to maintain their credibility as experts.
A)True
B)False
Q2) The preferred style of handshake in the Middle East is moderate grasp, repeated frequently.
A)True
B)False
Q3) Why is it important to understand these critical areas of value differences?
Q4) A society with a high ___ places great emphasis on performance and rewards people for excellence.
A) uncertainty avoidance
B) performance orientation
C) doing
D) time orientation
Q5) What is the "double bind" many women managers find themselves in?
A) They have to act like men to succeed, but are criticized when they do so.
B) They find sexual harassment doubles when they are managers.
C) Many women like to dress provocatively in the workplace.
D) They have to manage careers and motherhood.
Page 17
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Chapter 16: Positive Leadership
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) What is the primary factor in determining the level of fear experienced at work?
A) compassion
B) accomplishments
C) relationship between an employee and direct supervisor
D) none of these
Q2) What is one of the approaches used in independent thinking?
A) rely on the standard way of doing things
B) accept black-and-white answers
C) try to break out of the mental boxes
D) none of these
Q3) Using the discovery approach, what inspires people to see the adventure in their work and experience the joy of pioneering or entrepreneurial spirit?
A) a slump in the economy
B) more efficient computers
C) a vision
D) none of these
Q4) Independent thinking is one part of what is called leader mindfulness.
A)True
B)False
Q5) What are the three aspects of positive leadership?
Page 18
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Chapter 17: Managing Personal and Organizational Change
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67 Verified Questions
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Sample Questions
Q1) Who is the person or group that has the authority to decide which changes will happen in the organization, can communicate the change to employees as a priority, and has the ability to provide resources and reinforcement to make sure the change is successful?
A) agent
B) sponsor
C) target
D) board of directors
Q2) Many organizations have become stuck in outmoded cultures that no longer work for a shifting environment. Explain why a strong, adaptive culture is important in a learning organization.
Q3) Until the employee attitudes, values, and beliefs are shifted, the __________.
A) change won't stick
B) change is in effect
C) change is done
D) change is on hold
Q4) What are the five stages of grief as applied to change management?
Q5) What are the three transitions that must take place for successful change?
Q6) What are the four stages of the appreciate inquiry process? Tell what happens in each stage.
Page 19
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