Strategic Management Exam
Bank
Course Introduction
Strategic Management explores the formulation, implementation, and evaluation of cross-functional decisions that enable organizations to achieve their long-term objectives. The course covers fundamental concepts such as competitive analysis, resource allocation, industry structure, and the roles of vision and mission in guiding organizations. Students will develop skills in analyzing internal and external environments, crafting strategic plans, and making decisions that leverage strengths, counteract threats, and capitalize on opportunities. Through case studies and real-world examples, the course emphasizes the integration of knowledge across business functions and prepares students to think critically and strategically in dynamic business environments.
Recommended Textbook
Essentials of Contemporary Management 7th Edition by Gareth JonesS
Available Study Resources on Quizplus 14 Chapters
1392 Verified Questions
1392 Flashcards
Source URL: https://quizplus.com/study-set/3063
Page 2
Chapter 1: The Management Process Today
Available Study Resources on Quizplus for this Chatper
93 Verified Questions
93 Flashcards
Source URL: https://quizplus.com/quiz/60793
Sample Questions
Q1) Discuss the managerial function of leading. What is its outcome?
Answer: In leading, managers articulate a clear organizational vision for the organization's members to accomplish, and they energize and enable employees so everyone understands the part he/she plays in achieving organizational goals. Leadership involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so that their activities and efforts are in harmony. Leadership revolves around encouraging all employees to perform at a high level to help the organization achieve its vision and goals. Another outcome of leadership is a highly motivated and committed workforce.
Q2) Explain effectiveness. When is an organization said to be effective?
Answer: Effectiveness is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Organizations are effective when managers choose appropriate goals and then achieve them.
Q3) Organizations are efficient when managers maximize the amount of input resources.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Values, Attitudes, Emotions, and Culture: the Manager As a Person
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60792
Sample Questions
Q1) Since managers are accountable for ensuring that organizations and their members behave in an ethical fashion, they need an external locus of control.
A)True
B)False
Answer: False
Q2) Jayden, a production manager at AKC Inc., has successfully developed a cost-effective nebulizer that has made a lasting contribution to the firm. Which of the following terminal values of Jayden is discussed here?
A) Need for affiliation
B) Sense of accomplishment
C) Need for power
D) Self-esteem
E) Need for recognition
Answer: B
Q3) People who are low on extraversion still experience positive moods.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Managing Ethics and Diversity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60791
Sample Questions
Q1) Explain why customers are considered to be the most critical stakeholder group. Answer: Customers are often regarded as the most critical stakeholder group because if a company cannot attract them to buy its products, it cannot stay in business. Thus managers and employees must work to increase efficiency and effectiveness in order to create loyal customers and attract new ones. They do so by selling customers quality products at a fair price and providing good after-sales service. Many laws protect customers from companies that attempt to provide dangerous or shoddy products. Laws allow customers to sue a company whose product causes them injury or harm. Other laws force companies to clearly disclose the interest rates they charge on purchases-an important hidden cost that customers frequently do not factor into their purchase decisions. Every year thousands of companies are prosecuted for breaking these laws, so "buyer beware" is an important rule customers must follow when buying goods and services.
Q2) The utilitarian rule states that an ethical decision ________.
A) best protects the rights of people affected
B) produces the greatest good for the greatest number of people
C) distributes benefits and harms in a fair way
D) is one that can be communicated with no reluctance
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing in the Global Environment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60790
Sample Questions
Q1) Companies from the nation of Atlantis are more efficient in the production of certain types of apparel, while companies from the U.S. are more efficient in the production of certain types of computers. Which economic theory predicts that capital would move to Atlantis to be invested there in the apparel industry, and to the United States to be invested in its computer companies?
A) Brand loyalty
B) NAFTA
C) The free-trade doctrine
D) Collectivism
Q2) The norms of a society are written rules of codes of conduct that tell people how they are supposed to act in given situations.
A)True
B)False
Q3) In countries that are rooted in a culture of collectivism it is easy to spot ________.
A) admiration for personal success
B) conformity to group norms
C) high regard for individual entrepreneurs
D) belief in individual rights
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60789
Sample Questions
Q1) Discuss the assumptions that underlie the classical model of decision-making.
Q2) When managers know the possible outcomes of a decision and can assign probabilities to each of these outcomes in terms of their likelihood of occurrence in the future, this is known as ________.
A) uncertainty
B) certainty
C) risk
D) bounded rationality
Q3) In a meeting, after hearing a member describe a problem to be addressed, all other members of the group first wrote down ideas and solutions. After this, everyone shared those suggestions without criticism. The group, one by one, clarified, critiqued, and then discussed the alternatives in the sequence in which they were first proposed. Finally, each member ranked all the alternatives, and the highest-ranking alternative was chosen. Which of the following decision-making techniques is being implemented?
A) Delphi technique
B) Dialectical inquiry
C) Brainstorming
D) Nominal group technique
Q4) Define groupthink. Explain a technique that counteracts groupthink.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Planning, Strategy, and Competitive Advantage
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60788
Sample Questions
Q1) Explain briefly the three levels and three steps in the planning and strategy-making process. Also mention how they are linked with each other.
Q2) When TechnoSol Ltd. designed a corporate-level strategy, which includes expanding its operations into a new type of business for the organization, TechnoSol was pursuing a(n) _______ strategy.
A) concentration on a single business
B) international expansion
C) vertical integration
D) diversification
Q3) A good plan specifies not only which goals and strategies an organization is committed to but is also accountable for putting the strategies into action to attain the goals.
A)True
B)False
Q4) Explain a SWOT analysis. Describe briefly the steps involved in a SWOT analysis.
Q5) Business plans differ in the time horizons that they cover. Discuss the three major types of business plans in terms of their intended duration and explain why all three of these types of plans are important to a business.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Designing Organizational Structure
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60787
Sample Questions
Q1) What structure do organizations adopt when they organize divisions according to the type of customers they focus on?
A) Market
B) Geographic
C) Product
D) Functional
Q2) An organization whose members are linked by computers, email, computer-aided design systems, videoconferencing, and cloud-based software is a ________ organization.
A) tall
B) complex
C) flat
D) boundaryless
Q3) Discuss the advantages and disadvantages of "decentralization" in organizational design.
Q4) An organization's hierarchy of authority is also known as its ________.
A) chain of command
B) span of control
C) corporate ladder
D) unity of command
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Control, Change, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60786
Sample Questions
Q1) The most immediate and potent form of behavior control is ________.
A) direct supervision
B) clan control
C) bureaucratic control
D) socialization
Q2) Managers at Zeppel Construction Company set up a stringent job interview process by which management applicants are carefully screened at different levels of the organization before they are hired, attempting to increase the chance that newly hired managers will have the knowledge and skills they need to be successful within the organization. By using this process, Zeppel is using ________ control.
A) concurrent
B) feedforward
C) feedback
D) MBO
Q3) Control by means of a comprehensive system of rules and standard operating procedures that shape and regulate the behavior of divisions, functions, and individuals is known as bureaucratic control.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Motivation
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60785
Sample Questions
Q1) Learning theory focuses on the linkage between performance and outcomes in the motivation equation.
A)True
B)False
Q2) Which of the following outcomes satisfies hygiene needs?
A) Interesting work
B) Responsibility
C) Pay
D) A sense of accomplishment
Q3) A subordinate changes his behavior from a dysfunctional to a functional one and his manager then removes an undesired outcome. This is known as ________.
A) positive reinforcement
B) extinction
C) negative reinforcement
D) inequity
Q4) Leo Motors bases a worker's pay on the number of units of output of the worker. This is called a piece-rate pay program.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Leaders and Leadership
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60784
Sample Questions
Q1) Which of the following is a characteristic of a transformational manager?
A) Awareness of the importance of their jobs and high performance
B) Engaging in developmental consideration of others
C) Awareness of their own needs for growth, development, and accomplishment
D) Working for the good of the organization and not just their own personal benefit
Q2) In which of the following situations is directive behavior considered to be beneficial?
A) When subordinates are experiencing high levels of stress
B) When subordinates are having difficulty completing assigned tasks
C) When subordinates' support of a decision is required
D) When subordinates are independent thinkers who work best when left alone
Q3) List any three types of power that are available to a manager and explain what they mean.
Q4) Subordinates trying to resist the influence of female managers more than male managers is one of the reasons for female managers being more directive.
A)True
B)False
Q5) Differentiate between intellectual stimulation and developmental consideration.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Effective Team Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60783
Sample Questions
Q1) When there is high conformity and low deviance in a group, the group's performance is likely to be ________.
A) high because the group is well balanced
B) low because the group cannot control its members' behaviors
C) low because the group fails to change dysfunctional norms
D) high because the group is satisfied
Q2) Regarding organizational effectiveness, the best level of cohesiveness in groups ________.
A) is low
B) is moderate
C) is high
D) starts low, then becomes extremely high
Q3) A group of college professors from the Jackson Business School meets once a week for lunch to discuss the college's accreditation efforts. This is an example of a(n)
A) formal group
B) virtual team
C) interest group
D) command group
Q4) Explain the five stages of group development.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Building and Managing Human Resources
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60782
Sample Questions
Q1) An appraisal that focuses on relatively enduring human characteristics but that is difficult for employees to use to improve their performance is called a ________ appraisal.
A) result
B) trait
C) behavior
D) formal
Q2) An appraisal of a subordinate by a manager in terms of that manager's perceptions of the traits, behaviors, and results produced by that subordinate is known as ________.
A) an objective appraisal
B) a subjective appraisal
C) management by objectives
D) a 360-degree appraisal
Q3) The degree to which a test measures what it is supposed to measure is called the ________ of the test.
A) reliability
B) validity
C) consistency
D) utility
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Communication and Information Technology Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60781
Sample Questions
Q1) A chart of the organization's net income after taxes over the past four years is an example of ________.
A) data
B) information
C) an expert system
D) facts
Q2) Controlling is the process whereby managers regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals. What are the steps managers take in order to achieve control over organizational activities?
Q3) In the transmission phase of the communication process, the translation of the message into symbols is known as ________.
A) broadcasting
B) encoding
C) deciphering
D) sending
Q4) Describe how networks enhance computing power.
Q5) Discuss the meaning of a "decision support system."
Q6) Describe the limitations of information systems.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Operations Management: Managing Vital
Operations and
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60780
Sample Questions
Q1) The way in which machines, robots, and people are grouped together in the production process is known as ________.
A) kanban
B) facilities layout
C) kaizen
D) TQM
Q2) Explain an advantage of using the JIT inventory system. Also explain the disadvantage of using this system.
Q3) Jet Perks is an organization that has chosen to use a JIT system. Their productivity will improve because the company can now ________.
A) give quick feedback to suppliers of defective goods
B) respond quickly to increased customer demand
C) have a buffer stock of inventory available
D) store more raw material in less space
Q4) Labor productivity is most commonly used to ________.
A) calculate the total cost of production
B) set wage standards per unit of production
C) draw efficiency comparisons between different organizations
D) define recruiting parameters for new candidates
To view all questions and flashcards with answers, click on the resource link above. Page 16