Strategic Human Resource Management
Test Questions
Course Introduction
Strategic Human Resource Management explores the integration of human resource practices with an organizations overall strategy to enhance business performance and support competitive advantage. The course examines key concepts such as talent management, workforce planning, performance management, and development of a high-performance culture within organizations. Students will analyze case studies and frameworks for aligning HR functions with organizational objectives, address challenges in changing business environments, and develop skills to design and implement HR strategies that drive organizational success. Emphasis is placed on the role of HR as a strategic partner, legal and ethical considerations, and the use of metrics to evaluate HR effectiveness.
Recommended Textbook
Management of Human Resources The Essentials 4th Canadian Edition by Gary Dessler
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13 Chapters
1119 Verified Questions
1119 Flashcards
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Chapter 1: The Strategic Role of Human Resources Management
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as A) HR strategy.
B) environmental scanning.
C) strategy.
D) policies and procedures.
E) none of the above.
Answer: C
Q2) The broad objectives of HR associations across the country include A) skills updating.
B) assisting in the provision of training in the field of HR.
C) serving as a voice for HR practitioners.
D) providing opportunities for information exchange.
E) all of the above.
Answer: E
Q3) Management can lose its authority and power by empowering its employees. A)True
B)False
Answer: False
Page 3
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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67 Verified Questions
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Sample Questions
Q1) The advancement of women into senior management positions has been hindered by the existence of a "glass ceiling."
A)True
B)False
Answer: True
Q2) Although women make up almost one-half of the Canadian work force, they are still underrepresented on executive teams.
A)True
B)False
Answer: True
Q3) The existence of certain occupations that have traditionally been performed by males and others that have been female dominated is known as A) concentration.
B) occupational segregation.
C) the glass ceiling.
D) underemployment.
E) underutilization.
Answer: B
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Chapter 3: Designing and Analyzing Jobs
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) The procedure for determining the tasks, duties, and responsibilities of a job and the human attributes required to perform it is known as
A) preparing a job description.
B) job design.
C) job evaluation.
D) job analysis.
E) writing a job specification.
Answer: D
Q2) Maria is the vice-president of operations for a company in the retail industry.She has 10 store managers and 200 associates.The associates report to the store managers and they in turn report to Maria.Management has a decentralized approach towards individual stores.This company has the structure of a
A) bureaucratic organization.
B) hierarchical organization.
C) flat organization.
D) boundaryless organization.
E) decentralized organization.
Answer: C
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Chapter 4: Human Resources Planning and Recruitment
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) To achieve optimum results from an ad, the ad should create desire for the job. name who to call. appear in the classified ads. tell people where to apply. do none of the above.
Q2) External environmental factors that are most frequently monitored in HR and strategic planning include all of the following except A) demographic trends. B) new or revised laws. C) market and competitive trends. D) economic conditions. E) international trade patterns.
Q3) Popularity of internet job boards among job seekers is high due to the types of job postings available. the features of the job boards. the technological requirements of the internet. the number of job postings available on one site. nothing, they are not popular.
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Page 6
Chapter 5: Selection
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Sample Questions
Q1) The extent to which a selection tool predicts or significantly correlates with important elements of work behaviour is known as
A) reliability.
B) predictive validity.
C) criterion-related validity.
D) differential validity.
E) content validity.
Q2) A serialized interview occurs when
A) a candidate's oral and/or computerized responses are obtained in response to computerized oral and written questions.
B) a panel simultaneously interviews several candidates.
C) each interviewer rates the candidate on a standard evaluation form and the ratings are compared before the hiring decision is made.
D) each interviewee only attends one interview.
E) each interviewer evaluates the applicant from his or her own point of view.
Q3) It is common for interviewers to turn interviews into a search for negative information.
A)True
B)False
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Page 7
Chapter 6: Orientation and Training
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) A technique for determining the training needs of newly hired employees is A) task analysis.
B) observations.
C) personnel records.
D) performance analysis.
E) testing.
Q2) According to Schein, graduates who are mostly concerned with long-run career stability have a career anchor of managerial competence. autonomy and independence. creativity. security. technical and functional.
Q3) The last column of the task analysis record form indicates whether the task is best learned from
A) job instruction training.
B) on-the-job training.
C) on- or off-the-job training.
D) vestibule training.
E) simulated training.
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Chapter 7: Performance Management
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Sample Questions
Q1) Rules for constructive criticism include all of the following except
A) ensuring criticism is free of bias.
B) that a once-a-year "critical broadside" can be effective.
C) providing suggestions about what could be done to change behaviour.
D) criticizing in private.
E) letting the employee maintain their sense of dignity and self-worth.
Q2) The following steps are all important to ensure that the appraisal interview leads to improved performance except
A) that the supervisor should be helpful and constructive.
B) that the supervisor should be in firm control of the interview.
C) giving employees the opportunity to present their ideas and feelings.
D) setting improvement goals and a schedule for attaining them.
E) ensuring employees don't feel threatened during the interview.
Q3) Identify and briefly describe five rating scale appraisal problems.
Q4) With the critical incident method, the rating reflects only the employee's most recent performance.
A)True
B)False
Q5) Identify and briefly describe five different performance appraisal methods.
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Chapter 8: Strategic Pay Plans
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78 Flashcards
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Sample Questions
Q1) The "wage gap" between men and women is a result of systemic discrimination, as well as all of the following except
A) differences in hours worked.
B) education levels.
C) performance levels.
D) experience levels.
E) level of unionization.
Q2) The benefits of a gainsharing plan usually take many years to fully realize. accrue mostly to senior managers and executives. are generally lower in terms of overall payout than those of an employee share plan. are generally realized in the early years. are extremely difficult to calculate.
Q3) Rates being paid to overpaid employees are often called A) red circle pay rates.
B) premium jobs pay rates.
C) excessive pay rates.
D) silver circle pay rates.
E) black circle pay rates.
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Page 10
Chapter 9: Employee Benefits and Services
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Once an employee is vested, he or she will not receive any benefit from the pension plan until
A) changing jobs.
B) retirement.
C) 30 years of service.
D) disability.
E) termination.
Q2) The percentage of expenses (in excess of the deductible) that are paid for by the insurance plan is called the
A) insured amount.
B) uninsured amount.
C) coinsurance level.
D) premium.
E) assessment.
Q3) Briefly describe five government-sponsored employee benefits in Canada.
Q4) A flexible benefits plan may include certain non-optional items.
A)True
B)False
Q5) Identify and describe 5 different voluntary employer-sponsored benefits.
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Chapter 10: Occupational Health and Safety
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Sample Questions
Q1) The total depletion of physical and mental resources caused by excessive striving to reach some unrealistic work-related goal is referred to by the term
A) nervous breakdown.
B) obsessive-compulsive disorder.
C) stress-related illness.
D) emotional instability.
E) burnout.
Q2) Safety and accident prevention concerns managers because
A) work-related accidents figures are staggering.
B) of global competition.
C) cutting costs is essential.
D) customer service is extremely important.
E) employees need to be motivated.
Q3) The appropriate time to begin "controlling" workers' compensation claims is before the accident happens, not after.
A)True
B)False
Q4) Briefly discuss the three basic causes of accidents in the workplace.
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Page 12
Chapter 11: Managing Employee Separations: Foundations
of Employee Engagement Communication and Turnover Management
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Sample Questions
Q1) Alternatives to layoffs include voluntary reduction in pay plans, voluntary time off, and the use of contingent employees.
A)True
B)False
Q2) An effective disciplinary process is one where there are no appeals because the process is fair.
A)True
B)False
Q3) Just cause for dismissal is usually considered to include any of the following except A) insubordination.
B) disobedience.
C) alcoholism.
D) incompetence.
E) fighting.
Q4) Some firms give employees extensive data on the performance of and prospects for their operation, in order to make employees feel committed.
A)True
B)False
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Chapter 12: Labour Relations
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84 Flashcards
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Sample Questions
Q1) A type of union security arrangement in which union membership and dues payment are mandatory conditions of employment is known as
A) maintenance-of-membership.
B) closed shop.
C) the Rand formula.
D) union shop.
E) dues shop.
Q2) Jaime's company has just been unionized by the Canadian Auto Workers.None of the supervisors has worked in a unionized company before and Jaime has to outline the grievance procedure for the supervisors.Provide an outline of the entire grievance/arbitration process for Jaime to use that includes a description of each step.
Q3) The CNTU is the
A) largest chartered local union in Canada.
B) Quebec counterpart of the CLC.
C) American counterpart of the CLC.
D) parent union of the CLC.
E) parent union of the Ontario Federation of Labour.
Q4) Identify and briefly describe the five steps of the labour relations process.
Q5) Discuss in detail any two aspects of the impact of unionization on HRM.
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Chapter 13: Managing Human Resources in a Global Business
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Sample Questions
Q1) Expatriates represent a minority of managers; thus, most managerial positions are filled by
A) third-country nationals.
B) illegal aliens.
C) second-country nationals.
D) locals.
E) home-county nationals.
Q2) The degree to which ties between persons are normally loose rather than close is known as
A) individualism vs. collectivism.
B) religious vs. sacrimonious practices.
C) legal practices vs. bribery.
D) loose-tight tension.
E) mercantilism vs. trade isolation.
Q3) Level 3 of the training of employees for global assignments is focused on A) the impact of cultural differences.
B) understanding how attitudes are formed.
C) factual knowledge of the target country.
D) language acquisition and adaptation skills.
E) non-verbal communication awareness.
Page 15
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