Stakeholder Management Practice Exam
Course Introduction
Stakeholder Management explores the theories, strategies, and practical approaches for effectively identifying, analyzing, and engaging individuals or groups that affect or are affected by organizational activities. This course covers stakeholder mapping, communication, relationship building, and conflict resolution techniques, emphasizing ethical considerations and cultural sensitivity in dealing with diverse stakeholders. Students will learn to develop stakeholder management plans, assess influence and interest levels, and apply frameworks for collaborative decision-making, all essential skills for managing projects, driving change, and achieving organizational goals in complex, multi-stakeholder environments.
Recommended Textbook
Canadian Business and Society Ethics Responsibilities and Sustainability 3rd Edition by Robert W.
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16 Chapters
1160 Verified Questions
1160 Flashcards
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Chapter 1: The Relationship Between Business and Society
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) There is little concern that a lack of academic integrity will have an influence on business integrity.
A)True
B)False
Answer: False
Q2) Virtue ethics focuses upon 'doing' rather than 'being'.
A)True
B)False
Answer: False
Q3) A Hewlett-Packard Co.survey of Canadians found that 90 percent believed the more socially and environmentally responsible a corporation is,the more likely they are to purchase its goods and services.
A)True
B)False
Answer: True
Q4) Strategic planning is a function of the board of directors.
A)True
B)False
Answer: True
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Chapter 2: Ethics and Capitalism
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Sometimes consumers face challenges in exercising their sovereignty because:
A) some product classes have few choices.
B) they are not capable of understanding the technical complexities of some products.
C) they lack information about available alternatives.
D) large corporations influence consumers' preferences through advertising.
E) All of the able are reasonable challenges face by individuals in exercising their sovereignty.
Answer: E
Q2) It is argued that the private system is less cumbersome and less costly to run than a centralized,government-operated system,and that it is more responsive to society's needs because it allows individuals and business corporations to be more innovative.
A)True
B)False
Answer: True
Q3) Frontier capitalism is practised in the United States.
A)True
B)False
Answer: False
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4
Chapter 3: Identifying Stakeholders and Issues
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Sample Questions
Q1) Competitors include organizations that produce substitute products and therefore should be monitored.
A)True
B)False
Answer: True
Q2) Frank thinks that it is inappropriate for his company,BSD Corporation,to spend valuable company time and resources on meeting with stakeholder groups.He,and others who oppose stakeholder involvement,identify the following rationale(s):
A) Managing so many stakeholders diverts management's attention away from the business.
B) Responding to stakeholders' interest does not produce loyalty.
C) Corporations are not designed to benefit shareholders.
D) It is necessary for business success.
E) There is an agreement on priorities.
Answer: A
Q3) One of the main issues in the pharmaceutical industry today is unionization. A)True
B)False
Answer: False
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Page 5
Chapter 4: Stakeholder and Issue Analysis
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Sample Questions
Q1) Benefits of social capital and business value creation include all of the following,except:
A) New ideas from external networks
B) Sharing of information
C) Work collaboration
D) Contributions to the community
E) Lessening of debts to unions
Q2) Svendsen outlines a framework that includes six steps to foster stakeholder relationships.After an organization has created a foundation,aligned the organizations,and developed a strategy,it must move on to the next step,which is
A) Initiate contact
B) Build trust
C) Gain consensus within the whole organization
D) Influence pathway
E) Evaluate the relationship
Q3) Stakeholder management represents how managers perceive stakeholders.This suggests that stakeholders can be controlled.
A)True
B)False
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Page 6
Chapter 5: Ethics of Business: The Theoretical Basis
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Sample Questions
Q1) Some managers assess the moral implications of a decision by its economic consequences and a moral justification is based on the workings of a market system.
A)True
B)False
Q2) Implicit prejudice is a bias that emerges from unconscious beliefs such as stereotyping.
A)True
B)False
Q3) A food manufacturer is relocating operations to a facility where the product may come in contact with peanuts.Although this manufacturer has never marketed its product as peanut free,the CEO is aware that,amongst parents of children with peanut allergies,their company's product is considered safe.The CEO is aware that this may raise ethical concerns.The CEO is operating at which level of ethical assessment?
A) Level one
B) Level two- value judgment
C) Level two - moral standards
D) Level three
E) None of the answers.
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Chapter 6: Ethics of Business: Management and Leadership
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Sample Questions
Q1) The simple answer to the question "Who is responsible for ethics?" is top management.The President and CEO of any corporation have the ultimate responsibility for the ethics of an organization.
A)True
B)False
Q2) Monological approaches to ethics programs are likely structured on an ethic of justice.
A)True
B)False
Q3) Seeing his son's kindergarten teacher emerge from the nightclub drunk and partially undressed,Kyle's father wondered if personal conduct in non-work hours is a conflict of interest for teachers.His friend,Sam,replied that personal conduct that reflects negatively on an employer is a type of conflict of interest.Sam is correct in this regard.
A)True
B)False
Q4) The compliance-based approach focuses on adherence to societal norms. A)True
B)False
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Chapter 7: Corporate Social Responsibility: The Concept
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Sample Questions
Q1) Triple-E Bottom Line ensures that companies add economic value to society.
A)True
B)False
Q2) Managerial discretion involves:
A) Latitude of action
B) Societal expectations
C) Resource dependence
D) Adherence to societal norms
E) External expectations
Q3) Being a good corporate citizen falls under which kind of social responsibility depicted in the pyramid of social responsibility?
A) Economic responsibilities
B) Legal responsibilities
C) Managerial responsibilities
D) Ethical responsibilities
E) Philanthropic responsibilities
Q4) According to the Business Case for Corporate Citizenship,posted on the World Economic Forum Web site,what are the eight main areas in which good corporate citizenship can provide business benefits?
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Chapter 8: Corporate Social Responsibility: In Practice
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Sample Questions
Q1) Jane works for a company that considers its mandate to reduce worldwide illiteracy.Profits are distributed between shareholders and literacy programs.This business is a ________.
A) non-profit enterprise
B) social venture
C) social enterprise
D) social entrepreneur
E) corporate sponsor
Q2) There is a definite,reciprocal link between the corporation and the charity with corporate sponsorship,but not with corporate donation.
A)True
B)False
Q3) Social enterprises are charitable organizations.
A)True
B)False
Q4) The businesses most committed to corporate social responsibility are social enterprises.
A)True
B)False
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Chapter 9: Measuring,reporting,and Communicating CSR
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Sample Questions
Q1) A specific manager or department should not be responsible for the communication of CSR reports.If everyone in the corporation is equally responsible for communication of results,dissemination will be broader.
A)True
B)False
Q2) Triple-E criteria and social objective reporting are quite often presented in internally prepared social reports.
A)True
B)False
Q3) NTS Corporation hopes that its accounting system used in social reporting will help it identify the best social return for the social investment made.They tabulate social costs and benefits.This is an example of the __________ approach to social auditing.
A) inventory
B) social responsibility accounting
C) triple-E reporting
D) cost or outlay
E) financial
Q4) Describe the Global Reporting Initiative (GRI).
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Chapter 10: Regulating Business Ethics and Responsibilities
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Sample Questions
Q1) Discuss the degree and influence of Canadian business in politics.
Q2) Doing business with the government is sometimes conducted in an inappropriate manner.
A)True
B)False
Q3) Self-regulation refers to regulatory forces that are imposed and enforced by
A) the corporation
B) market forces
C) professional associations
D) the government
E) the business community
Q4) Prior to an upcoming federal election in Canada,a provincial level newspaper is considering whether or not they should publicly endorse the Conservative Party of Canada.They know that such endorsement is a more direct way to influence policy than through lobbying activities.
A)True
B)False
Q5) Summarize three ways in which businesses are involved in politics.
Q6) Discuss quasi-government regulation.Provide examples in the Canadian economy.
Page 12
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Chapter 11: Responsible Ownership and Governance
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Sample Questions
Q1) Some researchers claim social investing is a myth because data of supports is sketchy.
A)True
B)False
Q2) All of the following protect the rights of owners,except:
A) Governments
B) Self-regulatory agencies and organizations
C) Industry associations
D) Individual activists
E) Community activists
Q3) There are dangers associated with excessive governance as it causes managers to be overly cautious,more risk adverse,and diminishes innovation.
A)True
B)False
Q4) Boards are paying more attention to CSR because of:
A) Less globalization
B) Increased trust
C) Non-profit activism
D) Civil society activity
E) Less investor interest
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Chapter 12: Ethics and Responsibilities in the Workplace and Marketplace
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Sample Questions
Q1) Competitors and suppliers are business-to-consumer (B2C) stakeholders.
A)True
B)False
Q2) The 'Model of Socially Conscious Consumerism' includes influences,enhancers,and impediments.Which of the following is an impediment?
A) Willingness to punish
B) Clear benefit
C) Consumer sacrifice
D) Salience of issue
E) Consumer knowledge of action
Q3) Sustainability purchasing applies only to the upstream end of the value chain. A)True
B)False
Q4) What ethical issues are related to working conditions?
Q5) Supplier and customer relationships are governed formally through regulations. A)True B)False
B)False Page 14
Q6) Consumerism seeks to protect the rights of buyers. A)True
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Page 15
Chapter 13: Civil Society Stakeholders
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Sample Questions
Q1) NGOs are comprised of institutions that are supported by government.
A)True
B)False
Q2) Non-governmental organizations are involved with economic,ethical,and environmental concerns.
A)True
B)False
Q3) What are the six practical principles for business offered by the Catholic Church?
Q4) What is meant by "libel chill"?
Q5) There is an obvious increase in the coverage of ethical issues relating to business in today's media sources.
A)True
B)False
Q6) Business-NGO partnerships have the ability to do all of the following,except:
A) Build business leadership
B) Foster social, environmental, and economic success
C) Damage reputations
D) Alienate stakeholders
E) Quality for government donations
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Chapter 14: The Environment and Business Responsibilities
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Sample Questions
Q1) The level of cooperation between ENGOs and business is increasing.
A)True
B)False
Q2) Which of the following statements regarding Canadians' views on business and the environment is true?
A) Canadians will support conservation even if it means job losses.
B) Canadians have lower consumption of energy rates than most developed nations.
C) Most Canadian business leaders audit greenhouse gas emissions within their companies.
D) Canadians support hydro-electric projects as an alternate energy source.
E) There are mixed reactions from consumers regarding the protection of the environment.
Q3) Stakeholder orientation is compatible with sustainable development.
A)True
B)False
Q4) Compare the concepts of "sustainable development" to "business sustainable development".
Q5) What is meant by the expression "the environment as a commons"?
Q6) Describe the Carbon Disclosure Project (CDP)
Q7) Who is Greenpeace Canada?
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Chapter 15: Globalization and Business Responsibilities
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Sample Questions
Q1) American cultural imperialism is a viewpoint adopted by anti-globalists,not globalists.
A)True
B)False
Q2) INGOs collectively maintain a separation from corporations and therefore do not monitor production facilities on behalf of multinational corporations.
A)True B)False
Q3) Compliance to the standards of conduct for multinational corporations is voluntary.
A)True B)False
Q4) Describe an INGO and provide two examples of such organizations.
Q5) INGOs are an element of civil society.
A)True
B)False
Q6) How does Canada need to respond to the growing trend of globalization in order to be competitive?
Q7) Describe the International Labour Organization (ILO).
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Chapter 16: The Socialization of Capitalism
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Sample Questions
Q1) Differentiate between three types of social issues: generic,value chain,and social dimensions of competitive context.
Q2) Porter and Kramer argue that the CSR model should become a corporate social integration model approach,but that social perspective need not be integrated with business strategy.
A)True
B)False
Q3) The mission statement is an objective that helps guide the strategic direction of the firm.
A)True
B)False
Q4) Support for the sustainability must come from the top,the board of directors' support is not necessary to achieve sustainability objectives.
A)True
B)False
Q5) Designing an implementation strategy should be done after allocating firm resources to the project.
A)True
B)False
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