Social Psychology of Organizations Exam Review
Course Introduction
This course delves into the application of social psychology principles within organizational settings, exploring how individual and group behaviors are shaped by social contexts at work. Key topics include motivation, leadership, communication, group dynamics, decision-making, power, and organizational culture. Students will examine how social perception, attitudes, stereotyping, and interpersonal influence affect workplace relationships and organizational performance. Through case studies and empirical research, the course provides insights into managing diversity, resolving conflict, fostering innovation, and promoting a positive organizational climate.
Recommended Textbook
Diversity in Organizations 3rd Edition by Myrtle P. Bell
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16 Chapters
534 Verified Questions
534 Flashcards
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Page 2
Chapter 1: Introduction to the Study of Diversity in Organizations
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/20230
Sample Questions
Q1) In terms of attracting and retaining employees from various backgrounds,
A) organizations that discriminate may have higher compensation costs because of drawing from a larger pool of workers.
B) if an organization develops a reputation for valuing only a subset of workers, those preferred workers will tell their friends who are similar, thus increasing the overall numbers of potential applicants and workers.
C) recruitment advertisements featuring heterogeneous workers have no effect on minorities' desire to work for organizations.
D) if an organization develops a reputation for valuing all types of workers, this will increase the organization's ability to compete in tight labor markets.
Answer: D
Q2) People who are not personally affected by discrimination may still find overt discrimination offensive and choose to spend their dollars in organizations that do not discriminate.
A)True
B)False
Answer: True
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Chapter 2: Theories and Thinking About Diversity
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30 Verified Questions
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Sample Questions
Q1) Social identity is
A) the manner in which organizations can identify members of particular social groups.
B) the part of a person's self-concept that derives from membership in a particular social group and the value and emotional significance attached to that group membership.
C) decreasingly important in today's diverse society.
D) dissimilar from the text's conceptualization of group awareness.
Answer: B
Q2) Stereotypes
A) can only be "negative".
B) prevent individuals from being fired.
C) are not part of the categorization process that help individuals order their environment.
D) are overgeneralizations of characteristics to large human groups.
Answer: D
Q3) Hostile sexism is an antipathy toward women based on negative stereotypes.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Legislation
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Perceptions about affirmative action
A) correctly note that those hired under affirmative action programs are unqualified. B) should be framed by the media and politicians but they fail to do so..
C) often are very different from the actual requirements of affirmative action.
D) have no impact.
Answer: C
Q2) Of all the sexual harassment claims filed with the EEOC, 84% are filed by women. A)True
B)False
Answer: True
Q3) Bona Fide Occupational Qualifications (BFOQs)
A) is a term that refers to certain situations in which an employer may legally require that employees be of a certain sex, religion, or age.
B) include such things as customers' preference for employees of a certain race.
C) allow for women to be excluded from firefighters' positions.
D) allow for men to be excluded from day care workers' positions.
Answer: A
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5
Chapter 4: Blacksafrican Americans
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Evidence suggests that employers need to attend more to access discrimination because there is little treatment discrimination in organizations.
A)True
B)False
Q2) The Civil Rights Movement of the 1960s
A) was less successful than the movement of the 1930s and 1940s.
B) primarily occurred in the North.
C) had no assistance from Jewish allies.
D) included lunch counter sit-ins that college students organized.
Q3) Lack of job autonomy and advancement at work have been associated with stress and high blood pressure for Blacks.
A)True
B)False
Q4) Researchers estimate that about 35% of business establishments have no minority workers.
A)True
B)False
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Chapter 5: Latinoshispanics
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Because Puerto Rico is a U.S. territory, those born there can apply for and receive expedited U.S. citizenship.
A)True
B)False
Q2) Hispanics are underrepresented in managerial and professional occupations relative to their representation in the U.S. population.
A)True B)False
Q3) Employers who express preferences for Hispanic immigrant workers, tend to pay more than those employers who do not express such preferences.
A)True
B)False
Q4) One reason why employers might assist Hispanics in learning English is that they often have dangerous jobs.
A)True B)False
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Page 7
Chapter 6: Asians and Asian Americans
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Sample Questions
Q1) Asian Americans have a bimodal distribution of educational attainment.
A)True
B)False
Q2) Regarding Asian Americans and education,
A) all Asian Americans are well-educated.
B) there are higher percentages of Asians with college degrees and higher percentages of Asians without high school degrees than Whites in both categories.
C) Asians resisted affirmative action at the University of Michigan.
D) Asian Americans view American education as inferior and avoid any involvement in it.
Q3) Asian Americans are unlikely to experience the glass ceiling.
A)True
B)False
Q4) A 1922 court ruled that Asian Indians were Caucasian but were not White.
A)True
B)False
Q5) Asian Americans are one of the fastest growing racial/ethnic groups in America.
A)True
B)False
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Page 8
Chapter 7: Whiteseuropean Americans
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Research on layoffs in a financial firm found that
A) Whites were less likely to be laid off than non-Whites.
B) Blacks were less likely to be laid off than Asians and Hispanics.
C) Hispanics were less likely to be laid off than Asians.
D) Asians were more likely to be laid off than Hispanics.
Q2) A higher proportion of White men were managers in the private sector in 2000 than in 1966.
A)True
B)False
Q3) Prior to the 1850 census, categories included "free Whites."
A)True
B)False
Q4) Albert Einstein
A) encouraged discrimination against immigrants of color.
B) perceived the treatment of Blacks in the U.S. as mocking the principle that "all men are created equal."
C) is well known for his passionate resistance to racism.
D) felt that resistance to racism impedes further evolution of the human race.
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9
Chapter 8: American Indians, Alaska Natives, and
Multiracial Group Members
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30 Verified Questions
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Sample Questions
Q1) Which of the following is true of American Indians as sports symbols?
A) The NCAA (National Collegiate Athletic Association) refused to penalize universities that continued to use them.
B) Some Indian tribes supported universities' use of the sports symbols.
C) The Civil Rights Commission has argued that the use of American Indians as sports symbols does not prevent people from learning about real American Indians and their culture.
D) American Indians tend to be proud that they are sports symbols.
Q2) Interracial marriage
A) is illegal in several U.S. states.
B) was illegal until a 1967 Supreme Court decision.
C) was illegal until the end of the Civil War (1865).
D) was never formally illegal in the U.S.
Q3) Which of the following is true of the American Indian/Alaska Native population?
A) It began to decline during the 1900s due to declining fertility rates and increasing mortality rates.
B) Changes in self-identification have contributed to increases in the population.
C) About 15% of the U.S. population is American Indian and Alaska Natives.
D) They have almost totally disappeared from urban areas.
Page 10
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Chapter 9: Sex and Gender
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Sample Questions
Q1) In many countries, women comprise less than half of the population and about half of the workforce.
A)True
B)False
Q2) In Ann Hopkins v. Price-Waterhouse,
A) Hopkins was disciplined for wearing clothes that were too feminine and too much make-up in an accounting firm.
B) Hopkins was promoted, but sued when she was given a lower salary increase than her male counterparts.
C) the U.S. Supreme Court clarified the illegality of using compliance with gender roles in job decisions.
D) Hopkins was not promoted because she billed fewer hours (e.g., earned less revenue) than her male counterparts.
Q3) In occupational choices, women who deviate from occupations viewed as gender appropriate have the opportunity to earn higher wages.
A)True B)False
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Chapter 10: Work and Family
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) In comparing earnings for men and women, researchers have found that
A) male managers, but not female managers, perceive women as less promotable than men due to having greater work/family life conflict than men.
B) male managers, but not female managers, perceive women as poorer performers who fit their jobs less well.
C) male and female managers perceive women as less promotable than men due to having greater work/family life conflict than men.
D) differences in earnings and promotions do not reflect behaviors of men and women at work.
Q2) Regarding relationships among society, organizations, and families,
A) social policies regarding parental leave affect individual families.
B) organizational actions, such as devaluing "women's jobs" do not impact the balance of power in marriages.
C) exclusions in the FMLA have almost no effect on relationships and distributions of care-giving in families.
D) such relationships (to the extent they exist) are impossible to observe and measure.
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Chapter 11: Sexual Orientation
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30 Verified Questions
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Sample Questions
Q1) Gay and lesbian employees, but not heterosexuals, are more committed to organizations in which sexual orientation discrimination is not tolerated.
A)True
B)False
Q2) Which of the following is true of Cracker Barrel's formal policy that called for termination of gay and lesbian employees?
A) Resistance from shareholders resulted in Cracker Barrel changing the policy.
B) The policy was supported by a large proportion of shareholders.
C) Workers were actually hired because of their sexual orientation.
D) The only employees who left did so because they were planning to quit and not because of anyone being fired.
Q3) Being "out" at work, defined as disclosing one's gay or lesbian sexual orientation,
A) is more frequently chosen by gays in high level positions as being in a high level position makes them less likely to experience discrimination.
B) is more likely among gay people of color than white gays.
C) comes with both positive and negative consequences.
D) results in greater conflict between home and work for gays and lesbians.
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Page 13
Chapter 12: Religion
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Sample Questions
Q1) Which of the following is true of religion and work?
A) Unlike their sexual harassment guidelines, the EEOC has not issued guidelines to help employers.
B) A request for Sundays off to worship is undue hardship for most large retailers.
C) Employers are encouraged to have a policy that includes prohibitions on religious harassment.
D) Flexible scheduling is not included as a potential accommodation.
Q2) Which of the following is true of religion in the U.S.?
A) The proportion of the population identifying as Christian is about 76%.
B) The proportion of the population identifying as Christian is about 90%.
C) The proportion of the population identifying as Christian has declined to about 50% since 1990.
D) The proportion of the population identifying as Christian has declined to about 40% since 1990.
Q3) People with no religious beliefs are protected from discrimination at work.
A)True
B)False
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Chapter 13: Age
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Sample Questions
Q1) Research indicates that younger adults are rated as being more competent than older adults.
A)True
B)False
Q2) Australia's Age Discrimination Act
A) is designed to reduce, and ultimately eliminate both younger and older age discrimination.
B) prohibits discrimination against applicants and employees aged 21 and above, but not those less than 21.
C) is applicable only for employers having 1,000 employees or more.
D) covers only promotional opportunities.
Q3) At present, the workforce has an increasing proportion of younger workers and a declining ratio of older workers.
A)True
B)False
Q4) Seeking lower turnover, absenteeism, inventory damage, and theft, some companies purposely hire older workers.
A)True B)False
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Chapter 14: Physical and Mental Ability
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34 Verified Questions
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Sample Questions
Q1) Having and using a valid job description,
A) often results in discrimination against people with disabilities.
B) can reduce biases that might occur during the selection process.
C) creates problems for all phases of the human resources process.
D) job descriptions are seldom valid but are simply an arbitrary standard.
Q2) Many disabilities have no effect on job performance.
A)True
B)False
Q3) Most workers with disabilities require no accommodations.
A)True
B)False
Q4) Which of the following is true of employment of people with disabilities?
A) The ADA appears to be unable to have a positive effect on the employment of people with disabilities.
B) There is very little and very rare unemployment for people with disabilities.
C) The majority of claims filed under the ADA are deemed to have no reasonable cause.
D) Employment seldom ever pays off for either the employer or employee..
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Chapter 15: Weight and Appearance
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Sample Questions
Q1) Mortality rates for extremely thin people are higher than those for other people.
A)True
B)False
Q2) The prevalence of overweight has increased primarily due to A) more people building muscle.
B) increased consumption of water.
C) weight is being measured more frequently for more people.
D) changes in leisure activities.
Q3) Some appearance requirements instituted by organizations are discriminatory and illegal.
A)True
B)False
Q4) Regarding treatment of overweight people in organizations
A) employers may make virtually any decision they desire.
B) assigning overweight people to jobs where they are not seen by customers or clients makes good business sense.
C) employers should make job-related decisions on the ability to perform the job.
D) employers need to first think of an excuse and then get rid of them.
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Chapter 16: International Diversity and Facing the Future
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Sample Questions
Q1) Differences in education, workforce participation, and employment levels vary too much in different locations to be helpful in identifying non-dominant groups in a particular country or location.
A)True
B)False
Q2) Because managers at all levels affect diversity issues, top managers, who are removed from the day-to-day activities, are not integral to the success of diversity measures.
A)True
B)False
Q3) Most people who live in persistent poverty are lazy and unmotivated.
A)True
B)False
Q4) There are some diversity concerns that are common to nations around the world.
A)True
B)False
Q5) Eradicating discrimination would benefit individuals, organizations, the economy, and society.
A)True
B)False
Page 18
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