Public Administration
Mock Exam
Course Introduction
Public Administration is a foundational course that explores the principles, structures, and functions of government agencies and public organizations. Students will examine the theories and practices involved in the management of public sector operations, the formulation and implementation of public policy, and the ethical and legal considerations inherent in public service. The course also addresses topics such as bureaucratic behavior, budgeting, leadership, accountability, and the challenges of delivering public services in diverse and dynamic environments. Through case studies and practical examples, students will gain insight into the complexities and importance of effective administration in promoting good governance and societal well-being.
Recommended Textbook
Leadership Research Findings Practice and Skills 7th Edition by Andrew J. DuBrin
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15 Chapters
899 Verified Questions
899 Flashcards
Source URL: https://quizplus.com/study-set/2850
Page 2
Chapter 1: The Nature and Importance of Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56839
Sample Questions
Q1) The most engaged followers are classified as diehards.
A)True
B)False
Answer: True
Q2) Leadership effectiveness, as defined in the framework for understanding leadership, refers to the leader
A)being impressive enough to get promoted.
B)attaining desirable outcomes such as productivity and satisfaction.
C)creating an attractive vision.
D)turning over decision-making responsibility to group members.
Answer: B
Q3) The least engaged followers are those classified as participants.
A)True
B)False
Answer: False
Q4) According to complexity theory, leaders are complex individuals who often destroy organizations because of their personal conflicts.
A)True
B)False
Answer: False
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Chapter 2: Traits, Motives, and Characteristics of Leaders
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56832
Sample Questions
Q1) Finance manager Sharon has the reputation of "walking the talk," so she most likely scores high on the trait of A)humility.
B)trustworthiness.
C)extraversion.
D)sense of humor.
Answer: B
Q2) The achievement motive refers to
A)a desire to surpass productivity quotas.
B)finding joy in accomplishment for its own sake.
C)putting high energy into achieving work goals.
D)sustaining a high level of energy for work.
Answer: B
Q3) A systems thinker would be especially good at A)exploiting short-range benefits.
B)understanding how the external environment influences the organization.
C)sizing up people.
D)managing his or her emotions to advantage.
Answer: B
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Page 4
Chapter 3: Charismatic and Transformational Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56831
Sample Questions
Q1) A socialized charismatic leader is concerned primarily with using power for the good of other people.
A)True
B)False
Answer: True
Q2) Which one of the following is the least typical characteristic of a transformational leader?
A)low standing on moral reasoning
B)encouraging personal development of staff
C)practicing empowerment
D)charisma
Answer: A
Q3) Brain research about visions suggests that visionaries in contrast to non-visionaries, A)have different levels of brain activity.
B)are less intelligent.
C)have less capacity for visual processing.
D)show less brain activity.
Answer: A
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Chapter 4: Leadership Behaviors, Attitudes, and Styles
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56830
Sample Questions
Q1) An important way of inspiring people is to
A)satisfy their lower-level needs.
B)satisfy their higher-level needs.
C)implement tight control mechanisms.
D)implement loose control mechanisms.
Q2) The teamwork approach is built into the participative leadership style.
A)True
B)False
Q3) An entrepreneurial leader is most likely to
A)have high enthusiasm and creativity.
B)have a moderate achievement drive.
C)be calm and deliberate when an opportunity arises.
D)work smoothly within a bureaucracy.
Q4) A large study of the relative effectiveness of men and women leaders found that men were more likely to maintain a low-key style through the control of emotional expression.
A)True
B)False
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6
Chapter 5: Contingency and Situational Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56829
Sample Questions
Q1) The general purpose of disaster planning is to
A)deal effectively with a crisis.
B)practice transformational leadership skills.
C)minimize leadership liability for a crisis.
D)prevent a crisis.
Q2) According to the contingency theory of leadership, certain situational forces are beyond the leader's complete control.
A)True
B)False
Q3) The contingency factors in the normative decision model are A)commitment requirements.
B)decision-making styles.
C)characteristics of the leader.
D)problem attributes.
Q4) When a decision is needed that reflects the bigger picture, the group will often be in the best position to make the decision.
A)True
B)False
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Chapter 6: Leadership Ethics and Social Responsibility
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59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/56828
Sample Questions
Q1) When the relationship between two people is strong, they are more likely to behave ethically toward each other.
A)True
B)False
Q2) Corporate social responsibility deals with a firm's impact on society more than its impact on company employees.
A)True
B)False
Q3) If you are at the conventional level of moral development, you probably will not cheat on this test or any other aspect of your leadership course.
A)True
B)False
Q4) A major problem noted with extreme unethical behavior in the executive suite is that such behavior has
A)brought companies into bankruptcy.
B)led to investor distrust in the stock market.
C)led to layoffs of thousands of workers.
D)all of these choices.
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Chapter 7: Power, Politics, and Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56827
Sample Questions
Q1) A useful guideline for empowerment is that after empowering the group, the manager should give up his or her leadership role.
A)True
B)False
Q2) As the leader shares power with others, the leader's power
A)remains approximately the same.
B)increases.
C)multiplies in direct proportion to the number of people receiving a power share.
D)decreases.
Q3) A consequence of the resource dependence perspective is that when leaders start losing their ability to control resources, they
A)shift to another source of power.
B)become dependent on the organization.
C)lose power.
D)compensate by receiving additional position power.
Q4) The organizational culture sets a limit to an executive's power.
A)True
B)False
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Chapter 8: Influence Tactics of Leaders
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56826
Sample Questions
Q1) An influence agent strives to achieve compliance from group members because it represents a stronger willingness to cooperate than does commitment.
A)True
B)False
Q2) Which one of the following influence tactics requires that the leader/manager serve as a model the desired behavior?
A)Exchanging favors and bargaining
B)Rational persuasion
C)Leading by example
D)Getting network members to support your position
Q3) To be influential, leaders must
A)exercise power.
B)engage in organizational politics.
C)accomplish results without using power.
D)occupy a position of power.
Q4) A hands-on leader is typically a disciplinarian.
A)True
B)False
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Page 10
Chapter 9: Developing Teamwork
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56825
Sample Questions
Q1) Electronic brainstorming is an example of groupware that can assist in developing teamwork.
A)True
B)False
Q2) An important part of open-book management is to
A)help all employees understand the company's business goals.
B)empower employees to audit the company books.
C)empower employees to complain directly to top management.
D)give employees bonuses based on company profits.
Q3) With respect to safety, good leader-member exchanges are likely to
A)encourage group members to take more risks.
B)lead to more commitment to safety and fewer accidents.
C)enhance morale, thereby leading to a carefree attitude toward accidents.
D)virtually eliminate accidents.
Q4) A recommendation for improving teamwork is to have activity generators to draw traffic and bring people together.
A)True
B)False
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11
Chapter 10: Motivation and Coaching Skills
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56838
Sample Questions
Q1) An important implication of expectancy theory for leaders is that
A)the link between rewards and performance should be made explicit.
B)workers should encourage and train themselves.
C)people in the same work unit will usually have the same valences.
D)the average worker should not be able to attain the majority of work goals.
Q2) An effective coaching technique is to make frequent use of generalities and exaggerations so the person being coached gets the general idea of what behaviors need improvement.
A)True
B)False
Q3) The higher the level of management, the greater the coaching demands made on the leader.
A)True
B)False
Q4) Motivation increases when a person has high self-efficacy with respect to the task being performed.
A)True
B)False
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Page 12
Chapter 11: Creativity, Innovation, and Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56837
Sample Questions
Q1) The ideas that emerge during the insight step in creativity are frequently based on previous useful ideas.
A)True
B)False
Q2) The last step in the creative process is verification and application.
A)True
B)False
Q3) A dominant characteristic of creative workers is a passion for A)their work.
B)the rewards associated with creative work.
C)working in teams.
D)working in a large bureaucracy.
Q4) A business example of thinking outside the box is A)people of all ages might respond to advertising.
B)sidewalks can be made out of rubber rather than cement.
C)the same story might increase the number of flavors offered.
D)car-wash customers might also want the car to be waxed.
Q5) Seeing opportunities is an important part of entrepreneurial leadership.
A)True
B)False
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Chapter 12: Communication and Conflict Resolution Skills
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56836
Sample Questions
Q1) The purpose of integrative bargaining is to
A)maximize the gain for one party at the expense of the other.
B)find a good compromise solution to the dispute.
C)combine several approaches to conflict resolution.
D)search for win-win solutions to conflict.
Q2) It is much easier to persuade people who like you.
A)True
B)False
Q3) Which one of the following communication techniques is the most likely to make you appear powerful?
A)Be quite short in your verbal presentations.
B)Boldly attack people.
C)Emphasize self-deprecation.
D)Speak loudly.
Q4) It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.
A)True
B)False
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Chapter 13: Strategic Leadership and Knowledge Management
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56835
Sample Questions
Q1) To implement the strategy of competitive advantage through hiring talented people, the company's leadership should
A)hire talented, well-motivated people throughout the firm.
B)develop the talents among the least talented employees.
C)hire the occasional candidate with a poor employment history to be socially responsible.
D)promote on the basis of seniority to encourage company loyalty.
Q2) Systems thinking in relation to organizational learning means that workers learn best by linking their computers together.
A)True
B)False
Q3) A recommended method of achieving revolutionary thinking is for a firm to engage in four types of incrementalism at the same time.
A)True
B)False
Q4) The knowledge creation component of knowledge management is used to spur innovation.
A)True
B)False
Page 15
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Chapter 14: International and Culturally Diverse Aspects of Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56834
Sample Questions
Q1) Major account executive Katrina is visiting another country, and soon discovers that her customers will not talk about business until the group has dined together for several hours.Katrina would show cultural sensitivity by
A)attempting to conduct business as soon as the main meal is completed.
B)explain that her company discourages wasting time.
C)explaining with tact that the group is wasting time and money.
D)trying to understand the dining tradition.
Q2) A problem in hiring for person-organization fit is that A)the corporate culture might be weakened.
B)candidates whose values fit the organization might be excluded.
C)cultural diversity within the organization might become limited.
D)group characteristics may receive too little attention.
Q3) The clearest commitment to valuing diversity occurs when
A)the organization holds a valuing diversity celebration.
B)valuing diversity is incorporated into organizational strategy.
C)a minority-group member is appointed as diversity coordinator.
D)an organization develops a diverse base of customers or clients.
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Page 16
Chapter 15: Leadership Development and Succession
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/56833
Sample Questions
Q1) A major reason that leadership talent can be developed is that it involves
A)behaviors that can be translated into doable tasks.
B)traits that can be quickly modified for leadership effectiveness. C)behaviors that can be translated into effective traits.
D)genetic factors that can be readily modified.
Q2) One approach to self-awareness in leadership is to find the right balance between being forceful versus enabling.
A)True
B)False
Q3) A typical approach to online mentoring is to access a company database that describes the problems, weaknesses, and performance evaluations of the company's worst potential mentors.
A)True
B)False
Q4) According to Richard Branson, the top executive of Virgin Atlantic, the best developer of a leader is
A)working for his company.
B)accumulating a bunch of easy victories. C)failure.
D)taking small risks.
17
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