Public Administration
Midterm Exam
Course Introduction
Public Administration is the study of government policies, programs, and the process of implementing public decisions. This course explores the theories, structures, and functions of public sector organizations, focusing on topics such as organizational behavior, administrative law, public budgeting, policy analysis, and ethical decision-making in the public sphere. Students will examine the roles and responsibilities of public administrators at various levels of government, analyze contemporary challenges facing public institutions, and develop skills necessary for effective governance and public service leadership.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert
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14 Chapters
487 Verified Questions
487 Flashcards
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Page 2
B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Frederick Taylor was greatly concerned with employee motivation. A)True
B)False
Answer: False
Q2) Which of the following is an effective characteristic of the "How" of management?
A) Planning
B) Managing materials
C) Results focus
D) Coordination
Answer: C
Q3) Which of the following questions should you ask when analyzing individual employee behavior in public organizations?
A) Do employees feel like part of a team?
B) Do workers understand the underlying values of the mission of the unit?
C) Are the appropriate equipment, technology, and supplies available?
D) Is the unit is receiving adequate funding and central agency support?
Answer: B
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Page 3
Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Who was one of the first behavioral scientists to comment on the close connection between an individual's self-concept and his or her views of others?
A) Carl Rogers
B) Erich Fromm
C) Carl Jung
D) Abraham Maslow
Answer: B
Q2) Which level of the self is motivated by the welfare of the group?
A) Individual
B) Group
C) Collective
D) Interpersonal
Answer: C
Q3) For an employee with the ________ career anchor, flexibility is of primary importance.
A) Lifestyle
B) Autonomy
C) Entrepreneurial creativity
D) Pure challenge
Answer: B
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Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) In the creative process, "preparation" is:
A) About conscious mental activity, but it is a matter of choice
B) Identification of issues to be dealt with at the concentration stage
C) The largely unconscious phase
D) About gathering ideas for addressing the problem
Answer: D
Q2) Pick the best set of adjectives that may be negatively associated with creativity.
A) Eccentric, commonplace, resourceful
B) Overconfident, judgmental, humorous
C) Conventional, submissive, affected
D) Reflective, commonplace, persistent
Answer: C
Q3) When creativity is defined as a process, it is a highly complex phenomenon involving multiple phases and stages.
A)True
B)False
Answer: True
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Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) The word stress is derived from Latin word strictus.
A)True
B)False
Q2) What is stress and why does it need to be managed?
Q3) When you find yourself experiencing the negative signs of excessive stress, such as depression, anger, anxiety, health problems, and excessive drinking, you should:
A) Consult a professional, seek assistance through your EAP, or consult your doctor
B) Consult your family
C) Consult your friend
D) Consult your superiors
Q4) Compare and contrast "Lifestyle adjustment" and "Attitude adjustment" as ways to cope with and manage stress.
Q5) Women are more likely to engage in "tend and befriend" as the dominant behavioral response to stress.
A)True
B)False
Q6) Describe the various stages in the General Adaptation Syndrome.
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Page 6
Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) The decision roles should be determined by organization chart.
A)True
B)False
Q2) The people that will need to live with the new decisions should be involved in the decision making.
A)True
B)False
Q3) Under the organizational model of decision-making:
A) Decision makers are not constrained by standard operating procedures
B) Decision makers are constrained to be somewhat predictable but create unpredictable outcomes
C) Decision makers are constrained by standard operating procedures that tend to make decision outcomes somewhat predictable
D) Decision makers are constrained to be somewhat predictable and create predictable outcomes
Q4) Time is always available for decision making to undergo a calculated process.
A)True
B)False
Q5) Compare and contrast programmed decisions and non-programmed decisions.
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Chapter 6: Motivating Self and Others
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35 Flashcards
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Sample Questions
Q1) Classify the various theories on motivation and provide reasoning for the classification.
Q2) Maslow's needs-hierarchy is still relevant in the 21 century. Do you agree or disagree with this statement? Be sure to illustrate your discussion with relevant examples.
Q3) Public service motivation may be understood as an individual's predisposition to respond to motives grounded primarily or uniquely in public institutions and organizations
A)True
B)False
Q4) Porter and Lawler refined Vroom's model to suggest that, although employee effort is determined by both the value placed on certain outcomes and the degree to which people believe that their efforts will lead to these rewards, effort does not always lead to task accomplishment. They suggested that two other factors need to be considered:
A) Employee opportunity and employee growth
B) Organizational ability and structural role
C) Employee ability and role clarity
D) Employee ability and organizational clarity
Q5) Discuss Marcum's arguments on the flaws in motivational theories.
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Chapter 7: Leadership in Public Organizations
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Leaders establish their credibility through which of the following actions or practices?
A) Challenging the process
B) Inspiring a shared vision
C) Modeling the way
D) All of the above
Q2) A _________ leadership style will be most effective in situations where subordinates are engaged in work that is stressful, frustrating, or unsatisfying.
A) Supportive
B) Directive
C) Participative
D) Achievement-oriented
Q3) The successful leader stimulates resonance among those who follow.
A)True
B)False
Q4) In earlier studies of leadership, factors such as age, height, weight, and appearance seemed to have everything to do with leadership.
A)True
B)False
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Page 9
Chapter 8: Power and Organizational Politics
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is a way in which organizations can foster a positive organizational climate?
A) Inclusiveness
B) Participation
C) Accountability
D) All of the above
Q2) The human relations movement during the 1960s and 1970s challenged the idea that the job of management was to manipulate workers for the benefit of organizations.
A)True
B)False
Q3) Communicating or explaining ideas to others is part of which process of organizational learning?
A) Intuiting
B) Interpreting
C) Integrating
D) Institutionalizing
Q4) Compare and contrast the different sources or bases of power.
Q5) Discuss how the views about power, workers and organizations have changed and evolved over time.
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Chapter 9: Communicating Effectively With Others
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Variations in our tone of voice or in its pitch, expression, or rate of speed is known as:
A) Paralinguistics
B) Occulesics
C) Linguistics
D) Kinesics
Q2) Which of the following is a potential pitfall of self-disclosure?
A) Efforts might be seen as inappropriate
B) Efforts might be seen as manipulative
C) People might react defensively
D) All of the above
Q3) According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.
A)True
B)False
Q4) Which of the following is a principle of effective listening?
A) Resist distractions
B) Wait before responding
C) Seek important themes
D) All of the above
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Chapter 10: Working in Groups and Teams
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34 Flashcards
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Sample Questions
Q1) How do you assess team performance? What are some questions you should use to evaluate team performance? Discuss, providing relevant examples where appropriate.
Q2) Which of the following types of teams serves the purpose of breaking down the barriers that exist in a hierarchical organization with a long history of division of labor and division of tasks?
A) Cross-functional teams
B) Self-directed work teams
C) Top management teams
D) Virtual teams
Q3) Internal dimensions include:
A) Ethnicity
B) Income
C) Marital status
D) Appearance
Q4) A group with members whose personality types differ dramatically are likely to have more trouble with problem solving because they will have trouble looking at different sides of a particular issue.
A)True
B)False
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Chapter 11: Managing Conflict
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.
A)True
B)False
Q2) Which of the following is NOT a benefit of conflict, according to Wagner and Hollenbeck?
A) Conflict provides a sense of identity and purpose.
B) Conflict serves as a motivation for stability.
C) Conflict helps to stabilize and integrate relationships.
D) Conflict provides opportunities to readjust valued resources.
Q3) We will most likely adopt a(n) ________ style if we have a low concern for self and high concern for others.
A) Dominating
B) Avoiding
C) Compromising
D) Obliging
Q4) External conflict helps to generate internal cohesion and group loyalty.
A)True
B)False
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Chapter 12: Organizational Change
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is NOT a phase of the change process?
A) Definition
B) Clarification
C) Action
D) Sustainability
Q2) Describe Latham's approach to behavior change. What are some limitations to instituting behavior change? Discuss, providing relevant examples where appropriate.
Q3) Incremental change is far more difficult for those in the organization than is discontinuous change.
A)True
B)False
Q4) "The new system is easier to use" is an example of which type of force?
A) Restraining force
B) Driving force
C) Restrictive force
D) Motivating force
Q5) Explore the different efforts to conceptualize change and to suggest strategies for change. Discuss, providing relevant examples where appropriate.
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Chapter
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Sample Questions
Q1) Discuss the role of public managers in the past, present and future. How has their role changed over time?
Q2) The purpose of a ________ network is to prepare for problems that involve a great deal of uncertainty.
A) Service implementation
B) Information diffusion
C) Problem-solving
D) Community-capacity-building
Q3) What is the first step in implementing a new information technology?
A) Develop metrics to evaluate the success of the application
B) Clearly define the goals and objectives of the application
C) Compare results to your objectives
D) Engage citizens and address short term issues
Q4) Compare and contrast the use of blogs and social networking as methods of technologically-based communication. What are some advantages and disadvantages of each?
Q5) Traditional hierarchical government is giving way to a growing decentralization of policy interests.
A)True
B)False
15
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Chapter 14: Managing Behavior in the Public Interest
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) In the field of public administration, both the goals and the manner in which they are pursued are of critical importance.
A)True
B)False
Q2) In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?
Q3) What is the importance of valuing citizenship and public service above entrepreneurship?
Q4) Public administrators should see themselves as public ________.
A) Guardians
B) Angels
C) Leaders
D) Entrepreneurs
Q5) Enhancing governmental performance should be considered within the normative context of non-democratic values.
A)True
B)False
Q6) Describe the "new public service: and how it has evolved.
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