Professional Development in Business
Exam Answer Key
Course Introduction
Professional Development in Business is designed to equip students with the essential skills and competencies required for success in the modern business environment. The course focuses on personal and professional skill enhancement, including effective communication, leadership, teamwork, problem-solving, and adaptability. Through interactive activities, self-assessment exercises, and real-world case studies, students explore career planning, networking strategies, ethical decision-making, and time management. By the end of the course, students will be prepared to present themselves confidently, manage workplace challenges, and pursue continuous growth in their chosen business careers.
Recommended Textbook
Developing Management Skills 9th Edition by David
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10 Chapters
981 Verified Questions
981 Flashcards
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Page 2
A. Whetten
Chapter 1: Developing Self-Awareness
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which is true concerning people who have higher core self-evaluation scores?
A) They tend to be selfish.
B) They tend to possess an overabundance of positive self-regard.
C) They tend to avoid diagnosing others' emotions.
D) They tend to choose complex and more challenging work.
Answer: D
Q2) Terminal values prescribe desirable standards of conduct or methods for attaining an end.
A)True
B)False
Answer: False
Q3) If you judge right and wrong on the basis of a set of core values developed from personal experience,you are at the principled level of maturity.
A)True
B)False
Answer: True
Q4) If you are cheating on this test,you are violating an instrumental value.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Managing Personal Stress
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) In redesigning the job to reduce all forms of stress,what should you focus on?
A) Providing more job security
B) Resolving and keeping interpersonal conflicts to a minimum
C) Providing more involvement in decision making
D) Providing clear direction and focus
Answer: C
Q2) Which group has a lower level of job strain?
A) People in lower-level positions
B) People in higher-level positions
C) Neither people in low- nor high-level positions; it depends on one's age and health status
D) People without managers to evaluate their work
Answer: B
Q3) Which cultural dimension increases the likelihood of encounter stressors at work?
A) Affectivity
B) Collectivism
C) Individualism
D) Ascription
Answer: A
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Page 4
Chapter 3: Solving Problems Analytically and Creatively
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) The principle of compression is a key technique to unlocking an individual's creative potential.
A)True
B)False
Answer: False
Q2) Mr.McArdle encourages his elementary school students to experiment and to try new things to see what will happen.He encourages them to be reasonable risk takers.He is trying to help them overcome which conceptual block?
A) Noninquisitiveness
B) Bias against thinking
C) Compression
D) Ignoring commonalities
Answer: A
Q3) According to the authors of the text,one reason why most people have difficulty solving problems creatively is because they think of creativity simply as generating new ideas.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) How many attributes of supportive communication are described in the text?
A) 1
B) 3
C) 6
D) 8
E) None of the above
Q2) When using descriptive communication to help modify someone's behavior,what should a person do?
A) First describe reactions to the behavior, describe the behavior, and then suggest an alternative behavior.
B) First describe the behavior, describe reactions to the behavior, then suggest an alternative behavior.
C) First discuss the problem, then the alternatives, then decide on a solution.
D) Describe the behavior, describe why it's a bad behavior, then describe what will happen (the consequences) if the person keeps doing the behavior.
Q3) Does Mike need coaching or counseling? What evidence do you have to support your conclusion?
Q4) Which one of the eight attributes of supportive communication is most violated? Why?
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Chapter 5: Gaining Power and Influence
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) A co-worker tells you that an effective strategy for capturing managers' attention is to make it clear the issue can be resolved.Is this good advice?
A) Yes
B) No
C) Who knows? Not enough information is provided.
Q2) Going to lunch with other departments can increase your centrality power.
A)True
B)False
Q3) Which of the following characteristics are important sources of personal power?
A) Flexibility
B) Criticality
C) Relevance
D) Knowledge
Q4) The ability to transform power into influence hinges on securing the consent of others in ways that engender support and commitment instead of resistance and resentment.
A)True
B)False
Q5) What could you do to maintain position power if you were the plant manager?
Q6) What is the difference between personal power and position power?
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Chapter 6: Motivating Others
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98 Flashcards
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Sample Questions
Q1) You received your Ph.D.from a prestigious state university that had competitive admissions,where students graduated in the top 10 percent of their high school class,and where both students and teachers had high expectations for the student.You now teach at an open admissions school.Students here graduated anywhere from the bottom 10 percent to the top 10 percent.What expectations should you have for these students?
A) Lower, they graduated lower in their high school class (on average anyway)
B) Lower, they obviously are less intelligent
C) The same as, the past is the past; high expectations generate high performance
D) Lower, high expectations could be too challenging and prove to be frustrating
Q2) Using the behavioral guidelines and Figure 5 as diagnostic aids,what are the strengths and weaknesses of Electro Logic (EL)from a motivational perspective?
Q3) When an employee feels that she was meant to do the work she is doing,and that she is serving an important cause,this is called a:
A) service orientation
B) career orientation
C) calling orientation
D) other orientation
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Chapter 7: Managing Conflict
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Research indicates that people-focused conflicts threaten relationships,whereas issue-based conflicts enhance relationships.
A)True
B)False
Q2) You have been told that each department's budget is to be cut by 6 percent for the next fiscal quarter.Top management stated this was the fairest approach,given declining sales.Top management is using a compromising approach to resolve potential conflicts.
A)True
B)False
Q3) With regard to conflict,the task of an effective manager is to encourage conflict as a means to get a high level of performance from subordinates.
A)True
B)False
Q4) What approaches to conflict management are used by the actors in this situation? How effective was each?
Q5) Explain the four types of interpersonal conflicts and provide an appropriate workplace example for each.
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Page 9
Chapter 8: Empowering and Delegating
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Sample Questions
Q1) What guidelines related to delegation were violated by Ken?
Q2) The guideline that fosters activities to encourage the formation of friendships and keeps the workplace environment fun and interesting is related to which dimension(s)of empowerment?
A) All five dimensions are related.
B) Self-efficacy and meaningfulness are related.
C) Personal consequence is related.
D) Trust is related.
E) Meaningfulness is related.
Q3) You recently attended a Mary Kay Cosmetics regional meeting where you received a pink Cadillac for your achievements.This is most closely linked to modeling effective praise to foster empowerment.
A)True
B)False
Q4) Compare and contrast the key differences between power and empowerment.
Q5) The principles of empowerment and engagement are applicable across most,if not all,cultures.
A)True
B)False
Q6) What advantages can come to the store through proper delegation?
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Chapter 9: Building Effective Teams and Teamwork
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Your manager remarks to you,"Once the team reaches the performing stage,there are no issues to resolve,no questions to answer."
A)True
B)False
Q2) Explain the two critical aspects related to effective team leadership.How might a leader develop these skills?
Q3) To avoid groupthink,(1)the team should have second-chance meetings,(2)the team should invite outside experts to listen to the rationale for the team's decision and critique it,and (3)the team leader should express an opinion at the outset of the meeting to save time.Which statements are correct?
A) All three statements are correct.
B) Only statements 1 and 2 are correct.
C) Only statements 1 and 3 are correct.
D) Only statements 2 and 3 are correct.
E) Only statement 3 is correct.
Q4) How do you explain the team's reaching a high-performance condition? What were the major predictive factors?
Q5) What points to a high level of trust among the ELITE team members?
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Explain the five key management skills and activities required to lead positive change.
Q2) Why do small wins create commitment? Explain the advantages of small wins and give one example of a small win that would create commitment for change within an organization.
Q3) Forming discussion groups so that others can refine and clarify a vision is an example of how to ensure public exposure.
A)True
B)False
Q4) Institutionalizing change is a critical prerequisite to successfully articulating a vision throughout an organization.
A)True
B)False
Q5) A manager that is trying to change an organization from being inefficient to being efficient is trying to close an abundant gap.
A)True
B)False
Q6) What positive energy networks did Iacocca establish?
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