Professional Communication Review
Questions
Course Introduction
Professional Communication focuses on the principles and practices of effective communication in professional and workplace settings. The course covers a range of topics, including verbal and nonverbal communication, writing professional documents, delivering presentations, intercultural communication, and digital communication tools. Students will learn how to tailor messages for diverse audiences, foster collaborative relationships, and navigate challenging communication scenarios. Through practical assignments and real-world case studies, this course equips students with the skills to convey information clearly, persuasively, and ethically in various professional contexts.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
Source URL: https://quizplus.com/study-set/1139
Page 2
Chapter 1: Communication and Ethics
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22336
Sample Questions
Q1) Asynchronous messages are instantaneous,there is no lag between when the message is sent and when it is actually received.
A)True
B)False
Answer: False
Q2) Your text defines "horizontal communication" as
A)Messages that flow from managers and supervisors to subordinates.
B)Messages that flow from subordinates to supervisors and managers.
C)Messages that flow along the official paths prescribed by the chain of command.
D)Messages that flow between persons of the same rank or position.
Answer: D
Q3) Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another.
A)True
B)False
Answer: True
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Chapter 2: Organizations in the Workplace
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) This organizational model believes in motivating employees with awards,money and working with people they like.
A)Traditional/Classical
B)Human Relations
C)Human Resources
D)Systems/Contingency
Answer: B
Q2) A systems/contingency manager might say the following: "Regardless of what other managers may say,there is no single best way to manage - any model could be successful."
A)True
B)False
Answer: True
Q3) A tall organizations is an organization that has:
A)Better complex decisions
B)Better employee morale
C)Less efficient communication
D)Shorter problem solving time-frames
Answer: C
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Page 4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which style cannot accept criticism gracefully and is usually argumentative?
A)Private
B)Dominant
C)Sociable
D)Open
Answer: B
Q2) Accommodation may be the best response to conflict when
A)members are trained in problem solving.
B)It's important to take the time to come up with a quality solution.
C)It's important to maintain neutrality at all costs.
D)the damage to the relationship would harm both parties.
Answer: D
Q3) Which of the following is a characteristic of A-type conflict?
A)During A-type conflict,members tend to give and receive lots of feedback.
B)A-type conflict tends to occur when group members are emotionally detached from the topic.
C)During A-type conflict people often get angry due to their emotional attachment to the issues.
D)Team members are open to serious debate and disagreements.
Answer: C
Page 5
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Chapter 4: Effective Listening
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Isolated facts by themselves are hard to remember.
A)True
B)False
Q2) Describe the millennial customer.How has technology influenced these customers?
Q3) The text identifies several guidelines for improving listening skills.Name three of these,and then name one of the payoffs of effective listening.
Q4) Since people think faster than a speaker can talk,daydreaming can become a problem.Which of the following is recommended to overcome this listening problem?
A)Evaluate the quality of the speaker's delivery.
B)Use the spare time to repeat key words in your mind.
C)Use the spare time to write more detailed notes.
D)Repeat only the facts in your mind.
Q5) Which of the following are causes of poor listening?
A)Nonverbal barriers
B)Semantic barriers
C)Sensing barriers
D)Responding barriers
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6
Chapter 5: Nonverbal Communication
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Why is nonverbal communication relevant to business communication?
Q2) When a person is trying to control the flow of a conversation,that is done through the use of
A)Emblems
B)Adaptors
C)Illustrators
D)Regulators
Q3) As far as nonverbal communication goes,the most expressive part of the face is the A)Lips
B)Mouth
C)Eyes
D)Brow
Q4) Which of the following statements is NOT true about eye contact?
A)Eye contact by a U.S.speaker shows interest and attentiveness.
B)Listeners tend to maintain less eye contact than speakers.
C)Eye contact can signal that it is ok to talk.
D)Maintaining overly long eye contact can make people from some cultures uncomfortable.
Q5) What is the meaning of "culture shock" and how can it be minimized?
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) According to your text,which of the following is an indication of learned trait anxiety?
A)You feel you are more nervous than anyone else in your group.
B)You feel you know more about your topic than your audience.
C)You watched someone else get really anxious before their speech and now you're really nervous,too.
D)You feel prepared,but you worry that you will mess up in front of the group.
Q2) Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?
Q3) According to your text,effective company sexual harassment policies should include all of these except:
A)Prompt investigation
B)Publicity
C)Freedom from retaliation
D)Punishment for offenders
Q4) Trait anxiety is also known as communication apprehension.
A)True
B)False
Page 8
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Chapter 7: Basic Information for All Types of Interviews
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25 Flashcards
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Sample Questions
Q1) What are the three steps of the opening phase of an interview and why is each step an important part of this phase?
Q2) All interviews are organized around three phases: the opening phase,the question-response phase,and the closing phase.
A)True
B)False
Q3) When there are more interviewers than interviewees,the interview is called a board interview.
A)True
B)False
Q4) When the interview involves conflict and its resolution,that is called
A)Grievance interview
B)Informational interview
C)Performance interview
D)Interrogation interview
Q5) When might telephone or skype interviews be used and what are some guidelines for participating in these kinds of interviews?
Q6) List and define the four methods for organizing interview questions,considering when each should be used.
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Chapter 8: The Employment Interview
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24 Verified Questions
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Sample
Questions
Q1) Conventional paper resumes are organized in one of three basic ways.What are they and when should each be used?
Q2) Which of the following is recommended as an effective way to answer unlawful questions during an employment interview?
A)Answer the fear behind the question rather than the question asked.
B)Silently refuse to answer the question.
C)Refuse to answer and mention that the question is unlawful.
D)Answer the question as it was asked.
Q3) In this kind of interview,the interviewer expects you to take most of the initiative and to give detailed and fairly long responses.
A)Hostile or stress interview.
B)Non-structured interview.
C)Structured interview.
D)Group interview.
Q4) The interviewee has a responsibility to be prepared to ask questions during an interview
A)True
B)False
Q5) What are the three phases of an interview and what should happen in each phase?
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Chapter 9: Small-Group Communication and Problem
Solving
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Sample Questions
Q1) What are the four pairs of questions in step two of the basic problem-solving procedure that are helpful to ask if the cause of a problem is unclear or unknown? What are two additional questions for each pair?
Q2) It's advisable to establish criteria before listing alternatives in all of the following situations EXCEPT:
A)If the task is complex.
B)If team members have a lot of problem solving experience.
C)If the topic is emotional.
D)If the topic involves value judgments.
Q3) Annie doesn't agree with her boss,but she is reluctant to speak against the proposal,because she doesn't want to be seen as putting her boss on the spot at the staff meeting.Annie decides not to say anything.This is a sign of what symptom of groupthink?
A)Self-censorship.
B)Shared stereotypes.
C)Illusion of invulnerability.
D)Rationalization.
Q4) List the steps of the basic problem-solving procedure.Which if these steps,if any,can be skipped? Why or why not?
Page 11
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) When Tara says,"Scott,I get the feeling that you have something to say about Monica's proposal," she is playing a maintenance role.
A)True
B)False
Q2) Which of the following is a strategy suggested by the text for dealing with a group member exhibiting dysfunctional behaviors?
A)Engage in direct eye contact
B)Ask clarifying questions,such as "Is that correct?" so they feel heard.
C)Don't give the dysfunctional member anything to do.
D)Ask members to speak in a specific order to make sure that everyone gets a chance to participate.
Q3) There are five personality characteristics often referred to as the "Big Five" personality factors considered important in successful teams.Which of the following is NOT one of the "Big Five?"
A)Extroversion
B)Agreeableness
C)Emotional Stability
D)Reflexivity
Q4) How do the leader responsibilities differ from virtual to face-to-face meetings?
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Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Oral reports usually are longer than oral briefings and are more formal
A)True
B)False
Q2) What are the main differences between informative and persuasive presentations? Give an example of each.
Q3) If you are being asked to speak during a very strict time limit,the text suggests you might want to consider this method of delivery.
A)Manuscript.
B)Extemporaneous
C)Impromptu.
D)Memorized
Q4) Your text discussed several techniques for gaining attention in the introduction of a presentation.Select four of your favorite attention-gaining techniques and explain how and why each works.
Q5) Impromptu speaking is the preferred delivery for most business speakers. A)True
B)False
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Q6) What are some ways that the text suggests you can use delivery to sound conversational,natural and enthusiastic?
Chapter 12: Verbal and Visual Supporting Materials
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Sample Questions
Q1) What type of support is the following? "Anxiety,which affects twice as many women as men,is treated with medication and counseling,according to Dr.Thomas Leaman of the Milton S.Hershey Medical Center of Pennsylvania State University."
A)Expert opinion
B)Figurative comparison.
C)Literal comparison.
D)Explanation.
Q2) Objects are used more than any other visual aid.
A)True
B)False
Q3) According to the design rules for text visuals,the content of each visual should be centered on the page (or PowerPoint slide)from top to bottom.
A)True
B)False
Q4) Factual illustrations
A)Are detailed narratives about someone that could be true but are not verified.
B)Are the combination of statistics used with an accompanying visual aid.
C)Are made up by the speaker to fit a particular situation.
D)Are a detailed narrative that actually happened.
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Chapter 13: Persuasive Presentations: Individual or Team
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which of the following statements about the application of evidence and logic is true?
A)Listeners can easily distinguish between low quality and high quality evidence.
B)Low ability listeners tend to be persuaded by a large amount of evidence,regardless of how good it is.
C)Evidence that is familiar is more persuasive than new evidence.
D)When giving evidence,you don't need to name the source unless the audience already knows and trusts the source.
Q2) Which of the following statements would your text consider to be true of ethics?
A)Ethical problems are more likely to occur in informative than persuasive situations
B)The "rightness" and "wrongness" of communication is easy for ethical speakers to decide.
C)Speakers have a responsibility to be ethical because of their potential influence on audience members.
D)Unethical presentations facilitate an individual's freedom of choice.
Q3) Compare the three common definitions of persuasion.What are some common misconceptions about persuasion?
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Chapter 14: Written Communication
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25 Flashcards
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Sample Questions
Q1) Twitter messages have traditionally been limited to 140 characters,but research pegs ideal length to catch reader interest at about
A)120 characters
B)110 characters
C)100 characters
D)90 characters
Q2) What are the three characteristics of effective resumes discussed in this text?
Q3) Which of the following is NOT true about effective outlining?
A)Include at least three supporting items per level.
B)Include transitions,sources and a list of references
C)You want to indent for faster comprehension
D)Capitalize the first word in each level
Q4) If you want to use Twitter to help you get a job,you should
A)Include your age
B)Add a link to your other websites
C)Include your Resume
D)Use a fake name
Q5) Social media length is better at 2 to 3 minutes.
A)True
B)False
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