Professional Communication Exam
Solutions
Course Introduction
Professional Communication explores the principles, methods, and strategies essential for effective communication within professional settings. The course covers verbal and written communication, digital correspondence, public speaking, teamwork, non-verbal cues, and audience analysis. Through practical assignments, students will develop skills in creating clear reports, persuasive presentations, and professional emails, while also gaining insights into intercultural communication and ethical considerations. This course prepares students to convey ideas persuasively and professionally, facilitating successful interactions in diverse workplace environments.
Recommended Textbook
Interpersonal Communication Relating to Others 6th Canadian Edition by Steven A. Beebe
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11 Chapters
1119 Verified Questions
1119 Flashcards
Source URL: https://quizplus.com/study-set/3677
Page 2
Chapter 1: Introduction to Interpersonal Communication
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73223
Sample Questions
Q1) The helical model suggests that
A) interpersonal communication never loops back on itself.
B) interpersonal communication is a series of loops moving back through old territory.
C) interpersonal communication is a closed system.
D) interpersonal communication loops through various contexts.
Answer: A
Q2) Which of the following is defined,in the broadest sense,as "the process of acting upon information?"
A) human communication
B) interpersonal communication
C) communication
D) impersonal communication
Answer: C
Q3) Which of the following models of human communication is the oldest and simplest?
A) communication as action
B) communication as interaction
C) communication as transaction
D) communication as contraction
Answer: A
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Page 3
Chapter 2: Interpersonal Communication and Self
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/73222
Sample Questions
Q1) Jennifer feels good about herself because she received the highest grade in the class on her most recent math test.This is an example of
A) self-concept.
B) self-worth.
C) social comparison.
D) visualization.
Answer: C
Q2) Which statement is NOT true about the looking-glass self?
A) Our relationships do not influence our behaviour and our sense of who we are.
B) Our self-concept changes primarily because of how people respond to us.
C) During the early years of our lives, our parents are the key individuals who shape who we are.
D) Our friends become highly influential as we become less dependent on our parents. Answer: A
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Chapter 3: Interpersonal Communication and Perception
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/73221
Sample Questions
Q1) You believe that if a person acted a certain way one day,he or she will continue to act that way in the future,even though everyone's behaviour varies from day to day.You are exhibiting which of the barriers to accurate perception?
A) overgeneralizing
B) imposing consistency
C) oversimplifying
D) stereotyping
Answer: B
Q2) ________ is the process that occurs when we remember things we want to remember and forget or repress things that are uncomfortable,or unpleasant,or unimportant to us.
A) Selective attention
B) Selective exposure
C) Selective recall
D) Thin slicing
Answer: C
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Chapter 4: Interpersonal Communication and Diversity: Adapting to Others
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/73220
Sample Questions
Q1) In most situations,prejudging someone before you know all the facts
A) inhibits effective communication.
B) paves the way for self-discipline scripts.
C) allows categorizing to reduce uncertainty.
D) encourages effective communication.
Q2) Cultural elements are
A) what a given group of people values or appreciates.
B) a culture's objectives in terms of individual or collective achievement.
C) information not explicitly communicated through language.
D) things and ideas that represent profound aspects of cultural influence.
Q3) The essence of the new relationship formed when a third culture is created is called
A) relational empathy.
B) relational interaction.
C) dyadic conversion.
D) intracultural conversion.
Q4) How may an individual from a low-context culture have problems communicating within a high-context culture?
Q5) Why is it so important in Canada for us to learn about intercultural communication?
Page 6
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Chapter 5: Listening and Responding Skills
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/73219
Sample Questions
Q1) When you are listening critically to a sales associate explaining the differences between two computers,one of which you intend to purchase,which listening style would be the most desirable to use?
A) action-oriented
B) time-oriented
C) content-oriented
D) people-oriented
Q2) When another person fails to acknowledge your attempt to communicate,you are experiencing which type of disconfirming response?
A) impervious response
B) incoherent response
C) incongruous response
D) interrupting response
Q3) Reflecting content by paraphrasing is a way the listener can
A) recall how he or she felt under similar circumstances.
B) summarize how the speaker might be feeling.
C) seek additional information.
D) check that he or she understands how the speaker feels.
Q4) Explain the Stop,Look,and Listen model for improving listening comprehension.
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Chapter 6: Verbal Communication Skills
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73218
Sample Questions
Q1) According to your text,to acknowledge each individual's uniqueness is to engage in A) indexing.
B) allness.
C) fact or inference confusion.
D) bypassing.
Q2) To enhance the effectiveness of an apology,you must A) honestly and sincerely admit you were wrong.
B) apologize for hurting the other person.
C) state honestly and sincerely that you are sorry.
D) ensure that the other person hears your apology immediately after the offense.
Q3) The fact that the Inuit have more words for snow than residents of Florida do is an example of A) allness.
B) static evaluation.
C) the Sapir-Whorf hypothesis.
D) bypassing.
Q4) Explain how words have the power to create perceptions.
Q5) Explain the triangle of meaning.
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Chapter 7: Nonverbal Communication Skills
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/73217
Sample Questions
Q1) Identify the role that each of the four spatial zones identified by Hall plays in interpersonal relationships.
Q2) Muscular and athletically fit individuals are perceived as
A) better looking, taller, and more adventurous.
B) older, good-natured, and talkative.
C) better looking, talkative, and ambitious.
D) ambitious, suspicious, and negative.
Q3) A public speaker is most likely to position himself or herself in which spatial zone?
A) 12 feet and beyond
B) 0 to 1.5 feet
C) 1.5 to 4 feet
D) 4 feet to 12 feet
Q4) The first record of using sign language to communicate dates back to A) 400 BC.
B) 400.
C) 1840.
D) 1940.
Q5) Describe the functions of eye contact.
Q6) What types of people are better at interpreting nonverbal communication?
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Chapter 8: Conflict Management Skills
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/73216
Sample Questions
Q1) Before you ask your parents to lend you money,you clean the house and make them dinner.This is an example of
A) compliance gaining.
B) a dependent relationship.
C) circumstantial power.
D) avoidance.
Q2) Which of the following is NOT true of a dependent relationship?
A) One person has a greater need for the partner to satisfy his or her needs.
B) The more we depend on one person to satisfy our needs, the more power that person has over us.
C) There is an imbalance of power.
D) Both individuals have equal need.
Q3) Define interpersonal conflict and explain the interdependent nature of conflict.
Q4) The belief that we should eliminate conflict from our relationships reflects the myth that
A) conflict should always be avoided.
B) conflict always occurs because of a misunderstanding.
C) conflict can always be resolved.
D) conflict is always a sign of a poor interpersonal relationship.
Q5) Describe the three different types of conflict.
Page 10
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Chapter 9: Understanding Interpersonal Relationships
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/73215
Sample Questions
Q1) Expected costs and rewards are
A) ideals about how rewarding a relationship should be relative to its costs.
B) the total costs and rewards of a relationship at present.
C) the costs and rewards of a relationship that someone assumes will occur.
D) the total costs and rewards for the duration of the relationship.
Q2) Neither Rena nor her partner enjoys making decisions,and both avoid doing so whenever possible.This is a ________ relationship.
A) submissive symmetrical
B) competitive symmetrical
C) complementary
D) symmetrical
Q3) ________ theory looks at the forces pulling us toward intimacy and those pulling us toward independence.
A) Short-term initial attraction
B) Interpersonal intimacy
C) Social exchange
D) Dialectical
Q4) What is the difference between a relationship of circumstance and a relationship of choice?
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Chapter 10: Managing Relationship Challenges
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/73214
Sample Questions
Q1) Studies show that almost _________ of college and university students surveyed feel they have been stalked.
A) 10%
B) 20%
C) 30%
D) 40%
Q2) Max has been dumped by his girlfriend and is trying to work through his post-dissolution grief.One strategy that is helping him is to mentally review his ex's flaws.Max is engaging in which of Weber's strategies?
A) Figure out what happened.
B) Get some perspective.
C) Prepare to feel better.
D) Realize, don't idealize.
Q3) Responding with violence to a specific relational conflict is referred to by Michael Johnson as
A) situational couple violence.
B) intimate terrorism.
C) violent resistance.
D) de-escalation.
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Page 12
Chapter 11: Interpersonal Relationships at Home and at Work
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86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/73213
Sample Questions
Q1) According to the circumplex model of interaction,families that are better able to adapt to changing circumstances and manage stressful periods are
A) functioning with balanced levels of cohesion and adaptability.
B) chaotically enmeshed.
C) enmeshed.
D) rigidly disengaged.
Q2) Couples who stress the individual over the couple,maintain their autonomy,and avoid conflict are known as
A) separate couples.
B) traditional couples.
C) independent couples.
D) mixed couples.
Q3) Over ________ of all marriages ended in divorce before the couple's 30th anniversary,according to Canada's 2006 General Social Survey.
A) 1/3
B) 1/2
C) 1/4
D) 1/5
Q4) How do workplace friendships develop?
Page 13
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