Professional Communication
Exam Materials
Course Introduction
Professional Communication is designed to equip students with the essential skills needed to communicate effectively in modern professional environments. The course explores various modes of communication, including written, oral, nonverbal, and digital forms, emphasizing their roles in teamwork, leadership, and intercultural contexts. Through practical assignments and real-world scenarios, students learn to craft clear emails, reports, and presentations, while also developing strategies for persuasive communication, conflict resolution, and professional networking. By fostering critical thinking and adaptability, this course prepares students for successful interactions in diverse workplace settings.
Recommended Textbook
Business Communication In Person In Print Online 8th Edition by Amy Newman
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12 Chapters
1623 Verified Questions
1623 Flashcards
Source URL: https://quizplus.com/study-set/1930
Page 2
Chapter 1: Understanding Business Communication
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/38464
Sample Questions
Q1) Give examples of situations that might require selecting rich media.Give examples of situations that might require lean media.
Answer: Answerwers will vary.In general,rich media are best for difficult,complex,or emotional messages.Examples might include providing negative performance reviews,explaining a new strategic direction,or meeting with a key client who is unhappy with her service.Lean media are best for routine,neutral,or simple messages.Examples might include weekly progress reports,product updates,simple service bulletins,or brief news reports.
Q2) Technology that allows multitasking is likely to result in more efficient and accurate workplace communication.
A)True
B)False
Answer: False
Q3) You have achieved successful communication when your audience receives your written message,whether or not it is read.
A)True
B)False
Answer: False
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3
Chapter 2: Intercultural and Team Communication
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/38465
Sample Questions
Q1) Explain individualism in the context of cultural values.Name two countries that place high value on individualism and two countries that place low value on individualism.
Answer: Individualism is a cultural trait in which the people of the culture see themselves first as individuals and believe that their own interests take priority over those of the families,groups or societies to which they belong.These countries place high value on individualism: the United States,Canada,Great Britain,Australia,and the Netherlands.These countries place low value on individualism: Japan,Taiwan,Mexico,Greece,and China.
Q2) Which of the following is not an appropriate way to manage team writing?
A) Start by identifying the goals and the audience.
B) Divide tasks equitably among team members.
C) Plan a schedule for each part of the writing project.
D) Before writing, figure out what research is needed.
E) Use a data-dump to cover all research gathered.
Answer: E
Q3) Groupthink results when a team's cohesiveness suppresses the free flow of ideas.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Interpersonal Communication Skills
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/38466
Sample Questions
Q1) It has been said that your face (especially your eyes)is the most expressive part of your body.Give examples of eye movement,and explain what these movements usually mean.
Answer: Maintaining eye contact indicates that you are interested in someone's ideas or conversation.Glaring indicates defiance,hatred,or anger.Avoiding eye contact may indicate lack of interest in the conversation,guilt,or nervousness.
Q2) The meaning you attach to time depends on your
A) culture, experience, and communication skills.
B) location, context sensitivity, and power distance.
C) status, culture, and specific situation.
D) familiarity with nonverbal nuances.
E) status as a sender, receiver, or team member.
Answer: C
Q3) Describe ways to ensure that your use of text messaging is effective.
Answer: 1.Send texts to people at or below your level in the organization.
2.Reserve texts for quick messages that require an immediate response.
3.Avoid texting during meetings.
4.Know that anything you write may become public.
5.Never text while driving.
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Page 5
Chapter 4: The Writing Process
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/38467
Sample Questions
Q1) Which of the following is not something you do when proofreading for format errors?
A) Look for errors in grammar, spelling, and word usage.
B) Read the document again after making a change.
C) Check that the document looks attractive on the page.
D) Visually inspect the document for appropriate format.
E) Be sure that all document parts are in the proper position.
Q2) Every business communication contains an element of persuasion.
A)True
B)False
Q3) Which of the following is not a hallmark of effective writing for the web?
A) a conversational style
B) bulleted text
C) useful links
D) lengthy paragraphs
E) concise writing
Q4) What is the difference between brainstorming and mind mapping?
Q5) Well-written web pages are highly skimmable.
A)True
B)False
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Chapter 5: Revising Your Writing
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212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/38468
Sample Questions
Q1) Instead of using a longer,somewhat vague word such as substantial,it is better to use a shorter,more specific word such as large.
A)True
B)False
Q2) Three ways to achieve coherence are to use
A) unity, passive voice, and active voice.
B) short paragraphs, a confident tone, and topic sentences.
C) transitional words, pronouns, and repetition.
D) white space, headings, and justification.
E) transitions for cause and effect, sequence, and contrast.
Q3) Which of these statements about sentence variety is not true?
A) Using too many simple sentences makes writing seem choppy.
B) Mixing negative and positive sentences maintains reader interest.
C) Readers may have difficulty reading a message with too many long sentences.
D) If you use different sentence patterns and lengths, your messages will be more interesting.
E) A message that contains one long sentence after another can bore readers.
Q4) Putting an idea in a short,simple sentence emphasizes its importance.
A)True
B)False
Page 7
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Chapter 6: Neutral and Positive Messages
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/38469
Sample Questions
Q1) A simple request should be treated as an opportunity to conduct extensive sales and promotion activities.
A)True
B)False
Q2) "No Response" (ignoring)is a valid option for companies finding positive comments online.
A)True
B)False
Q3) Consider writing a routine message when you want a permanent record of the content or when you need to reach many employees at once.
A)True
B)False
Q4) To save time on routine responses,create a form letter that begins "Dear Sir or Madam" that can be used for a variety of situations.
A)True
B)False
Q5) What should smart companies do about the constant stream of social media posts?
Q6) What are the five general guidelines for writing goodwill messages?
Q7) Describe the guidelines to follow in handling a routine reply.
Page 8
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Chapter 7: Persuasive Messages
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/38470
Sample Questions
Q1) If you demonstrate understanding and request a reasonable adjustment in a persuasive complaint,the reader is more likely to do what you ask.
A)True
B)False
Q2) What is meant by "interpreting features" in a persuasive sales letter?
Q3) Persuasion is the process of motivating people to do or believe something despite their initial resistance.
A)True
B)False
Q4) Because routine requests are granted fairly easily,they require less persuasion than favors.
A)True
B)False
Q5) If your routine complaint letter failed to get the desired response despite strong evidence,use a more emotional tone in your persuasive complaint letter.
A)True
B)False
Q6) How should you deal with obstacles when writing a persuasive message?
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Chapter 8: Bad-News Messages
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/38471
Sample Questions
Q1) Use a direct plan to organize your ideas when writing a bad-news message to your supervisor.
A)True
B)False
Q2) When sending a customer bad news,you should use the indirect pattern.
A)True
B)False
Q3) Use the word however to prepare readers for the bad news that follows in the same sentence.
A)True
B)False
Q4) What are the two main objectives of a bad-news message,and how can you achieve them?
Q5) You should use the direct approach for a bad-news message if
A) the reader is not likely to have an emotional response.
B) the reader sent you a persuasive letter, not a routine letter.
C) the reader is not expecting a negative response.
D) the negative news involves a significant matter.
E) you do not have a close relationship with the reader.
Q6) Explain when to use an indirect plan for delivering bad news.
Page 10
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Chapter 9: Planning the Report and Managing Data
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/38472
Sample Questions
Q1) If you provide exact figures in your report's charts and tables,you can ____ to avoid overwhelming the reader with too much data too quickly.
A) synthesize the data for other visual aids
B) highlight only extreme findings
C) include the same facts and figures in your narrative
D) use less precise language in your narrative
E) imply the reasons without stating them explicitly
Q2) Which of the following statements about reports is not correct?
A) The report must provide the information that managers need to make sound decisions or solve problems.
B) The information contained in the report must be based on factual data.
C) Subjective statements such as conclusions and recommendations must be ethical.
D) The data must be presented objectively so decision makers can rely on the report when making decisions that affect the organization's well-being.
E) As long as all the information is included, a disorganized report will not prevent the reader from locating needed data.
Q3) List two advantages and two disadvantages of questionnaires.
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Chapter 10: Writing the Report
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/38473
Sample Questions
Q1) The amount of space you devote to an idea will emphasize or subordinate it.
A)True
B)False
Q2) Explain the general rule for verb tense usage in business reports and list specific sections that use each verb tense.
Q3) A formal report about a complex,serious problem typically includes all of the following except
A) a formal writing style.
B) use of the pronoun you.
C) a table of contents.
D) manuscript format.
E) many supplementary parts.
Q4) List at least four items that are usually found in the introduction section of the body of a report.
Q5) Conclusions are often given at the beginning of a report. A)True B)False
Q6) Reports may be primarily text or a mix of text and graphics. A)True
B)False
Page 12
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Chapter 11: Oral Presentation
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/38474
Sample Questions
Q1) When you need the audience to focus on an especially important point in your oral presentation,step in front of the projector to block the view for a moment.
A)True
B)False
Q2) You may be extremely effective if you memorize the ____ of your presentation.
A) first or last section
B) body
C) supporting details
D) key phrases
E) script
Q3) What are some things to keep in mind about using humor in an oral presentation?
Q4) List several different types of presentation software.
Q5) Presentations to small groups
A) require more of a "you" attitude than talks to larger groups.
B) increase the presenter's options for visual aids.
C) require very emphatic gestures to oversell the key ideas.
D) are delivered in a more formal tone than normal conversations.
E) require time to understand any heterogeneous listeners.
Q6) List a few ways to handle audience questions
Q7) Discuss the purpose of handouts for a presentation.
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Chapter 12: Employment Communication
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183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/38475
Sample Questions
Q1) How are references typically handled on a résumé? What types of references should be used and which should not be used?
Q2) You should use the direct organizational pattern when writing a thank-you note after a job interview.
A)True
B)False
Q3) What type of data should you avoid including in a résumé?
Q4) The work description "Supervised the successful installation of a new wireless networking system" is appropriate for a résumé because it
A) subordinates a previous work achievement.
B) shows that the candidate is innovative and reliable.
C) is concrete and indicates a specific accomplishment.
D) uses action verbs that recruiters seek as keywords.
Q5) Define a good organizational fit.
Q6) When participating in a group interview it is helpful for you to
A) Find out about the practice ahead of time to prepare mentally.
B) Focus your answers and attention on the person who seems to be the "leader."
C) Give everyone a copy of your résumé.
D) Address your questions to the most "senior" person present.
Page 14
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