Professional Communication Exam Bank
Course Introduction
Professional Communication explores the theory and practice of effective communication in various professional contexts. The course covers essential skills such as writing clear emails and reports, delivering persuasive presentations, conducting meetings, and communicating across cultures. Students will develop the ability to craft messages for diverse audiences, use appropriate channels and formats, and apply ethical and strategic approaches to workplace interactions. By engaging in practical assignments and real-world scenarios, participants will enhance their confidence and competence in both oral and written communication, preparing them for successful collaboration and leadership in professional environments.
Recommended Textbook
Business Communication Developing Leaders for a Networked World 3rd Edition by Peter Cardon
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16 Chapters
1231 Verified Questions
1231 Flashcards
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Page 2
Chapter 1: Establishing Credibility
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Discuss the role of competence in establishing credibility.Explain how competence affects the perceptions of others.
Answer: Competence refers to the knowledge and skills needed to accomplish business tasks,approach business problems,and get a job done.You demonstrate competence by taking an active role in your business and by getting results.How you communicate your plan of action and the results of those actions will determine how others perceive your competence.People have to believe that you have the necessary knowledge and skills to accomplish a goal before they can trust you to do it.
Q2) Effective communicators gain trust by connecting with others.
A)True
B)False
Answer: True
Q3) People who cheat in school are more likely to cheat in the workplace.
A)True
B)False
Answer: True
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Chapter 2: Interpersonal Communication and Emotional Intelligence
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) In the interpersonal communication process,communicators encode and send messages at the same time that they also receive and decode messages.
A)True
B)False
Answer: True
Q2) Elena knows that she is especially vulnerable to work stress today because she had a fight with her husband last night.Therefore,Elena does ten minutes of meditation on her lunch break,and later when she feels herself getting frustrated during a meeting,she counts to ten before making a comment.What quality does Elena's behavior demonstrate?
A) empathy
B) self-management
C) emotional hijacking
D) self-awareness
E) psychological noise
Answer: B
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Page 4
Chapter 3: Team Communication and Difficult
Conversations
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Janet's team is working on a group document,which they store in a FTP system on the company server.On Friday,Claire and Malik download the document at the same time,and each makes edits.Malik uploads his document first.When Claire uploads her copy of the document,she erases all of Malik's work.What went wrong?
A) Team members did not use the same word processing program.
B) The team did not assign its members clear responsibilities.
C) The team did not have a system to handle version control.
D) Team members were not clear about the purpose of the revision.
E) The team did not consider the needs of the audience.
Answer: C
Q2) Hector and his team work for an educational publisher.The team has to write a report comparing the textbooks of three competitors.Who would be the best person to analyze the books' methods of teaching?
A) Hector,who has two years of experience in market research
B) George,who has five years of experience as an editor
C) Kerry,who has three years of experience as a book designer
D) Lin,who has four years of experience as an educator
E) Lisa,who has five years of experience as a production coordinator
Answer: D
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Chapter 4: Communicating Across Cultures
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75 Flashcards
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Sample Questions
Q1) Which of the following is a feature of cultures with a high humane orientation?
A) reserving expressions of welcome for formal situations
B) discouraging discussion of feelings as a waste of time
C) waiting until someone asks before helping them
D) demonstrating that others belong and are welcome
E) pursuing personal comfort and enjoyment more than generosity and kindness
Q2) In less-assertive cultures,people are uncomfortable with silence.
A)True
B)False
Q3) Olga thinks that all Americans are the same: hard-working,dishonest,and greedy.What is Olga displaying?
A) projected cognitive similarity
B) performance orientation
C) cultural assimilation
D) humane orientation
E) outgroup homogeneity effect
Q4) Using slang can help you connect with business partners who have limited English proficiency.
A)True
B)False
Page 6
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Chapter 5: Creating Effective Business Messages
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77 Flashcards
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Sample Questions
Q1) Jamal is writing a business communication to advocate for an onsite daycare at his office."Argument for a New Daycare" would be an effective title for his communication.
A)True
B)False
Q2) Which of the following should be one of the goals of a business communicator?
A) to make exaggerated claims to be persuasive
B) to express the message in ways that inspire others
C) to slant facts to gain as much benefit as possible
D) to focus on the negative aspects of the message
E) to avoid using the other-oriented approach
Q3) Anita,an executive at Glaciers,Inc. ,wants to introduce a profit-sharing program.She needs to convince other executives that it is a good idea for their company.She has considered her audience and gathered information.Next she should
A) call a meeting to discuss her plan.
B) survey her subordinates about the idea.
C) decide how to frame her primary message.
D) craft her document in clear,convincing prose.
E) meet with colleagues individually to enlist their support.
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Chapter 6: Improving Readability With Style and Design
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Sample Questions
Q1) Glen is writing a memo to suggest that his company hire someone to act on its behalf in a foreign market.If he wants to improve the ease of reading of his message,which term should he use to describe that person?
A) fiduciary
B) executor
C) agent
D) procurator
E) envoy
Q2) Which of the following is most likely to positively influence your readers' perceptions of your credibility?
A) being wordy
B) being specific
C) using buzzwords
D) starting sentences with "There are"
E) using prepositional phrases
Q3) Describe the significance of using white space in a business document.
Q4) What is the impact of using the active voice in business messages?
Q5) Describe the three components of the review process for business communications.
Q6) Why is it necessary to ensure that business messages are accurate?
8
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Chapter 7: E-Mail and Other Traditional Tools for Business Communication
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Sample Questions
Q1) Wes thinks that his boss favors his colleague Nirupa over him.When the boss asks him to let Nirupa know about a presentation,he waits until the last minute so she will have no time to prepare.Wes's behavior is an example of
A) maintaining formality.
B) passive incivility.
C) the negativity effect.
D) the neutrality effect.
E) flaming.
Q2) Polly needs to communicate with many people in her department.It is not necessary for everyone to receive the message at the same time.Which of the following is the best tool for Polly to use?
A) a videoconference
B) an email
C) a phone conversation
D) a conference call
E) a webinar
Q3) Which channel or channels of communication provide the most richness? Which channels of communication provide the least richness? Explain.
Q4) Explain how e-interruptions affect productivity.
Page 9
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Chapter 8: Social Media for Business Communication
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Sample Questions
Q1) Due to the many communication tools available in the emerging Social Age,the division between professional and private lives is becoming increasingly clear.
A)True
B)False
Q2) What is the relationship between public relations and blogs for external audiences?
Q3) A wiki is an excellent platform for holding team meetings.
A)True
B)False
Q4) Wikipedia is a Web 1.0 communication tool.
A)True
B)False
Q5) In a blog post,you have _____ to draw your readers in.
A) less than 1 second
B) 5 to 15 seconds
C) 20 to 30 seconds
D) 30-45 seconds
E) about 60 seconds
Q6) Why is it important to manage your online reputation?
Q7) Explain how you can make your online content more accessible.
Page 10
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Chapter 9: Routine Business Messages
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Sample Questions
Q1) Read the following request,which Shana sent to her supervisor.Then choose the answer below that best evaluates the email. SUBJECT: Request for vacation time in October
Les,as we discussed yesterday,I would like to take the first week in October as vacation time.My niece is getting married,so I want to travel to San Francisco to help with last-minute planning.My current project ends September 20,so the trip should not interfere with any department deadlines.Would you be able to let me know by the end of this week so I can book my airline ticket while I can still get a discount rate?
A) The email fails to provide a rationale for the request.
B) The email does not have a specific enough subject line.
C) The tone is too bossy,so it is inappropriate to send to a supervisor.
D) The message does not show respect for Les's time.
E) The email is specific,positive,and shows concern for the department.
Q2) What is the foremost requirement of an expression of sympathy?
A) It must be brief.
B) It must be sincere.
C) It must be accompanied by a gift.
D) It must express grief.
E) It must be delivered in person.
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Chapter 10: Persuasive Messages
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Sample Questions
Q1) In order to encourage participation in a walkathon,the organization arranging the event offers free items,such as a T-shirt or a water bottle,to all the participants.Which of the following principles of influence is being used?
A) liking
B) authority
C) scarcity
D) reciprocation
E) social proof
Q2) Persuasion implies that you are communicating with someone who thinks the same way as you do.
A)True
B)False
Q3) Which of the following is an appropriate attention-getter for an external message?
A) a catchy statement
B) an overview of a business problem
C) a description of unmet customer needs
D) a statement of appreciation for customers perspectives
E) a description of how customers can get your product
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12
Chapter 11: Bad-News Messages
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Sample Questions
Q1) One characteristic of high-performing organizations is that employees will share bad news with superiors but not with each other.
A)True
B)False
Q2) Veronica,a sales manager at West Wind Apparel Company,is reviewing the performance of her team.She observes that one of her subordinates,Melissa,has performed poorly in the last quarter.When giving Melissa a negative performance review,Veronica should ensure that she
A) sugarcoats the bad news by placing it between compliments.
B) focuses on Melissa's attitudes and intentions.
C) uses primarily a backward-looking tone.
D) asks for Melissa's perspectives on her poor performance.
E) uses an accusatory or a confrontational tone.
Q3) When bad-news message recipients know you are concerned about them,they generally respond without antagonism and even appreciate your honesty.
A)True
B)False
Q4) List the various points that are to be considered while delivering negative performance reviews.
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Chapter 12: Research and Business Proposals and Planning for Business Proposals
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) In order to be effective,a consumer survey should contain
A) answers that appeal to respondents' biases.
B) questions that cover multiple ideas.
C) at least 15 questions.
D) exhaustive answer choices for each question.
E) leading questions that suggest a correct answer.
Q2) Elise,the owner of Power Hour Gym,wants to know how customers feel about the new strength and conditioning classes that she is offering.Which of the following questions should she incorporate into her survey questionnaire?
A) Are you excited to try one of our awesome new classes?
B) How good are the new,improved strength and conditioning classes compared to the previous offerings?
C) How do you feel about the new strength and conditioning classes compared to the old ones?
D) How strongly do you agree that the new classes are more fun and challenging than the old ones?
E) Do you think the new class offerings are better than the old ones because they features more innovative techniques for improving your strength and conditioning?
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Chapter 13: Completing Business Proposals and Business Reports
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Sample Questions
Q1) Reviewing a report in multiple sittings has a negative impact on the review process.
A)True
B)False
Q2) How can you avoid plagiarism on a documentwide level?
Q3) Generally,formal reports that are submitted to external decision makers do not include a cover page.
A)True
B)False
Q4) Which of the following is most likely to be included on the cover page of a report?
A) a list of sources
B) a preview statement
C) the date of submission
D) a mission statement
E) the recipients' names
Q5) Achieving a positive,can-do tone in your communications is appropriate in nearly all business situations.
A)True
B)False
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Chapter 14: Planning Presentations
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Sample Questions
Q1) Presentations put a spotlight on speakers,providing them with the opportunity to build credibility.
A)True
B)False
Q2) Which of the following is the last step of the PREP method of justifying your views in a presentation?
A) restating your position
B) providing reasons
C) giving an example
D) stating your position
E) providing evidence
Q3) You should avoid seeking the help of public relations specialists when developing a high-stakes presentation because they will make it too slick or glib.
A)True
B)False
Q4) The higher the knowledge level of your listeners,the more presentation time you should spend informing them.
A)True
B)False
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Chapter 15: Delivering Presentations
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Sample Questions
Q1) During a presentation,when you must speak for lengthy periods without referencing your slides,you should display abstract images.
A)True
B)False
Q2) When you are in the audience,avoid making eye contact because you might distract the presenter.
A)True
B)False
Q3) When colleagues work on team presentations,dividing up the presentation roles leads to a stilted,unnatural presentation style.
A)True
B)False
Q4) What does "O" stand for in the SOFTEN model of nonverbal communication in presentations?
A) organization
B) originality
C) open stance
D) outward calm
E) optimized body language
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Chapter 16: Employment Communication
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/50204
Sample Questions
Q1) Identifying your career goals helps you
A) address those areas where you most need improvement.
B) discover your personal strengths and abilities.
C) prepare a career summary to use on your résumé.
D) understand the needs of your potential employer.
E) recognize your past career accomplishments.
Q2) Discuss the need for clearly identifying the position you are applying for in cover letters.
Q3) To construct a reference list for your résumé,you should
A) wait until after you have completed the other,more important parts of your résumé.
B) include your current supervisors even if they are unhappy with your decision to leave the company.
C) include the names of everyone you can,even if you have not contacted them yet.
D) contact your references just before sending your résumé so that you do not disturb them.
E) build relationships with potential references over time.
Q4) Discuss the etiquette for leaving an organization with grace and foresight.
Q5) Explain the process of reviewing résumés and cover letters.
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