Principles of Management Study Guide Questions
Course Introduction
Principles of Management introduces students to the foundational concepts, theories, and practices involved in effectively managing organizations. The course covers essential management functions such as planning, organizing, leading, and controlling, while exploring topics like decision-making, organizational structure, motivation, leadership, and strategic management. Through real-world case studies and practical examples, students will gain an understanding of how managers coordinate resources, foster teamwork, and respond to changing business environments, preparing them for leadership roles in various organizational settings.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
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16 Chapters
2425 Verified Questions
2425 Flashcards
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Page 2
Chapter 1: Introducing Organizational Behavior
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) When OB researchers look in depth at single situations,which research method are they using?
A)Survey studies
B)Case studies
C)Meta-analysis
D)Field studies
E)Laboratory studies
Answer: B
Q2) An effective manager is one whose organizational unit,group,or team consistently achieves its goals despite the fact that its members are uncommitted and unenthusiastic.
A)True
B)False
Answer: False
Q3) Demographic trends indicate that,in the future,people of color will constitute the majority of the U.S.population.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Individual Differences,Values,and Diversity
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Research has shown that proactive personality is positively related to all of the following EXCEPT:
A)job performance.
B)creativity.
C)leadership.
D)salary.
E)career success.
Answer: D
Q2) In terms of job performance,research has shown that conscientiousness predicts job performance across five occupational groups of professions-engineers,police,managers,salespersons,and skilled and semiskilled employees.
A)True
B)False
Answer: True
Q3) People with an intuitive-thinking style of problem solving tend to be speculative,objective,impersonal,and idealistic.
A)True
B)False
Answer: True
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Chapter 3: Emotions,Attitudes,and Job Satisfaction
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Sarah spreads harmful rumors,gossips,uses bad language,and lacks civility in relationships while at work.In which of the following is Sarah engaging in?
A)Personal aggression
B)Production deviance
C)Political deviance
D)Property deviance
E)Psychological deviance
Answer: B
Q2) The __________ component of an attitude reflects the beliefs,opinions,knowledge,or information a person possesses.
A)sociological
B)values
C)perceptual
D)physical
E)cognitive
Answer: E
Q3) __________ refer to individuals' feelings based on information external to themselves such as pity,envy,and jealousy.
Answer: Social emotions
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Page 5
Chapter 4: Perception,Attribution,and Learning
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157 Flashcards
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Sample Questions
Q1) The creation of a new behavior by the positive reinforcement of successive approximations to the desired behavior is called __________.
A)imitation
B)portrayal
C)modeling
D)shaping
E)representation
Q2) William Walker works in a very busy and noisy environment.As a result,he frequently has to consciously decide what information to pay attention to and what information to ignore.Walker is using __________ as a mechanism for information attention and selection.
A)judicious screening
B)selective sorting
C)controlled processing
D)discriminate screening
E)discerning processing
Q3) __________ discourages a behavior by making an unpleasant consequent contingent on its occurrence.
Q4) __________ is the process of creating explanations for events.
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Chapter 6: Motivation and Performance
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155 Flashcards
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Sample Questions
Q1) The degree to which the job gives the employee substantial freedom,independence,and discretion in scheduling the work and determining the procedures used in carrying it out is referred to as:
A)skill variety.
B)task identity.
C)autonomy.
D)job feedback.
E)task significance.
Q2) Graphic rating scales,critical incident diaries,and behaviorally anchored rating scales are different types of comparative performance appraisal methods.
A)True
B)False
Q3) Central tendency occurs when managers lump everyone together around the average,or middle,category.
A)True
B)False
Q4) Identify and define five measurement errors in performance appraisal. Suggested
Q5) __________ rewards employees based on the entire organization's performance.
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Chapter 7: Teams in Organizations
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Sample
Questions
Q1) Status congruence occurs when a person's position within the group is equivalent in status to positions held outside of the group.
A)True
B)False
Q2) Self-managed teams have structural and management implications for organizations because they largely eliminate __________.
A)a firm's staff functions
B)the line employees
C)the top management team
D)the CEO
E)the first-line supervisors
Q3) Members of a true self-managing work team make decisions on all of the following EXCEPT:
A)establishing strategy and providing resources to achieve it.
B)scheduling work and allocating tasks.
C)training for job skills and evaluating performance.
D)selecting new team members.
E)controlling the quality of work.
Q4) A(n)__________ is set up to deal with a specific problem or opportunity.
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Chapter 8: Teamwork and Team Performance
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157 Flashcards
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Sample Questions
Q1) Which of the following statements about norms is NOT correct?
A)Norms help clarify the expectations associated with a person's membership in a group.
B)Although important,norms are not considered to be rules or standards of conduct.
C)Norms allow members to structure their own behavior.
D)When someone violates a group norm,other members typically respond in ways that are aimed at enforcing the norm.
E)Norms allow members to predict what others will do.
Q2) Research in social psychology suggests that the achievement of sustained high performance by groups requires that members' task needs and maintenance needs are met.
A)True
B)False
Q3) Group cohesiveness tends to decrease when groups are physically isolated from others and when they experience performance success or crisis.
A)True
B)False
Q4) __________ is the process of choosing among alternative courses of action.
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9
Chapter 9: Decision-Making and Creativity
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Sample Questions
Q1) In the Vroom,Yetton,and Jago decision-making model,__________ decisions are made by both consulting with others and allowing them to help make the final choice.
Q2) Which of the following is NOT one of the five basic steps involved in the rational decision model?
A)recognize and define the problem or opportunity.
B)identify and analyze alternative courses of action,and estimate their effects on the problem or opportunity.
C)choose a preferred course of action.
D)inform relevant stakeholders of the decision and its consequences.
E)implement the preferred course of action.
Q3) __________,or the use of one's intellect,is important in all aspects of Decision-Making.
A)Intuition
B)Attitudinal formation
C)Judgment
D)Perceiving
E)Sensing
Q4) __________ is the process of choosing a course of action for dealing with a problem or opportunity.
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Chapter 10: Conflict and Negotiation
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153 Flashcards
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Sample Questions
Q1) In the context of the stages of conflict,when the antecedent conditions become the basis for substantive or emotional differences between people or groups,the stage of __________ exists.
A)felt conflict
B)distinct conflict
C)manifest conflict
D)perceived conflict
E)apparent conflict
Q2) Attitudes toward time is a cultural difference that can have a substantial impact on conflict.
A)True
B)False
Q3) Conflict occurs whenever disagreements exist in a social situation over issues of substance,or whenever emotional antagonisms create frictions between individuals or groups.
A)True
B)False
Q4) In __________,a neutral third party works with persons involved in a negotiation to help them resolve impasses and settle disputes
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Chapter 11: Communication and Collaboration
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149 Flashcards
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Sample Questions
Q1) __________ is the study of how building design may influence communication and productivity by improving lateral communications.
Q2) __________ communication takes place through facial expressions,body position,eye contact and other physical gestures.
Q3) The study of how building design may influence communication and productivity by improving lateral communications is referred to as organizational ecology.
A)True
B)False
Q4) A supportive communication principle is to focus on the problem and not the person.
A)True
B)False
Q5) The process of translating an idea or thought into a message consisting of verbal,written,or nonverbal symbols,or some combination of them,is called decoding.
A)True
B)False
Q6) __________ is the study of gestures and body postures.
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Page 12
Chapter 12: Power and Politics
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) A manager's personal power can be enhanced by demonstrating to others that his or her work unit is highly relevant to organizational goals and can respond to urgent organizational needs.
A)True
B)False
Q2) The presence of unions and organizational policies on employee treatment can weaken the ability of a manager to use coercive power.
A)True
B)False
Q3) Downward influence generally includes mobilization of both position and personal power sources,whereas upward influence is more likely to draw on personal power.
A)True
B)False
Q4) Directives falling within the zone of indifference are __________.
A)subjected to slight scrutiny
B)ignored
C)rejected
D)obeyed
E)subjected to severe scrutiny.
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Chapter 13: Leadership Essentials
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151 Flashcards
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Sample Questions
Q1) Leadership is the process of influencing others to understand and agree about what needs to be done and how to do it,and the process of facilitating individual and collective efforts to accomplish shared objectives.
A)True
B)False
Q2) According to __________ approaches,individual behavior is constructed in context,as people act and interact in situations.
A)supportive leadership
B)social construction
C)situational leadership
D)trait perspectives
E)leader match training
Q3) Because unanswered questions concerning Fiedler's contingency theory remain,the perspective and the leader match program have relatively little support.
A)True
B)False
Q4) What is meant by the concept of substitutes for leadership?
Suggested
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Page 14
Chapter 14: Leadership Challenges and Organizational Change
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) In order to minimize resistance to change,the people affected by the change should know how the change meets the benefit criterion,which means that the change should
A)have a clear relative advantage for the people being asked to change
B)be as compatible as possible with the existing values and experiences of the people being asked to change
C)capitalize on the relative power positions of those affected by the change and those implementing the change
D)be no more complex than necessary; it must be as easy as possible for people to understand and use
E)be something that people can attempt on a step-by-step basis and make adjustments as things progress
Q2) Self-analysis and improvement of belief systems,mental imagery of successful performance outcomes and positive self-talk can influence a team member's thoughts and positively affect performance.
A)True
B)False
Q3) Another name for radical change is __________.
Q4) SLT stands for __________.
Page 15
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Chapter 15: Organizational Culture and Innovation
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155 Flashcards
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Sample Questions
Q1) The corporate uniforms worn by UPS and Federal Express delivery personnel are examples of __________.
A)cultural symbols
B)cultural artifacts
C)cultural tokens
D)cultural attributes
E)cultural proxies
Q2) __________ are standardized and recurring activities that are used at special times to influence the behaviors and understandings of organizational members.
Q3) The five-step program for developing the multicultural organization was developed by __________.
A)Taylor Cox
B)Geert Hofstede
C)Daimler Benz and Chrysler
D)Jack Welch
E)Richard Branson
Q4) A new study has indicated that __________ rather than national policy makes the biggest difference with radical product innovation.
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Page 16
Chapter 16: Organizational Goals and Structures
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) __________ goals are concerned with the conditions within the organization that are expected to increase the organization's survival potential.
A)Output
B)Systems
C)Institutional
D)Functional
E)Statutory
Q2) Wider spans of control are expected when tasks are complex,when subordinates are inexperienced or poorly trained,or when tasks call for team effort.
A)True
B)False
Q3) Different parts of the organization are often asked to pursue different types of systems goals.
A)True
B)False
Q4) __________ is often referred to as the process of departmentation.
Q5) __________ increases when the discretion to spend money,to hire people,and to make similar decisions is moved farther down the hierarchy of authority.
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Chapter 17: Strategy,Technology,and Organizational Design
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) __________ is leadership of a quasi-independent unit,department,or organization.
Q2) Most managers question managerial scripts.
A)True
B)False
Q3) As organizations age and begin to grow beyond the simple structure,they become less rigid,inflexible and easy to change.
A)True
B)False
Q4) Since few managers question a successful managerial script,managers often try to
A)hinder the use of a successful managerial script
B)change a managerial script
C)dissect a script to see why it works
D)start solving today's problems with yesterday's solutions
E)create new managerial scripts
Q5) Two common classifications of operations technology that have received considerable attention are Thompson's classification and Woodward's classification. A)True
B)False
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