Principles of Management
Solved Exam Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and theories that underpin effective management practices in contemporary organizations. The course explores key management functions, including planning, organizing, leading, and controlling, while examining the role of managers in fostering teamwork, decision-making, leadership, motivation, and ethical behavior. Through case studies and real-world examples, students will gain an understanding of how to apply managerial principles to solve problems, improve organizational performance, and adapt to an ever-changing business environment.
Recommended Textbook
Modern Management Concepts and Skills 14th Edition by Samuel C. Certo
Available Study Resources on Quizplus
21 Chapters
1890 Verified Questions
1890 Flashcards
Source URL: https://quizplus.com/study-set/1374
Page 2
Chapter 1: Principles of Modern Management: Concepts and Skills
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27392
Sample Questions
Q1) ________ is the management function through which managers compare present performance to pre-established performance standards.
A) Organizing
B) Influencing
C) Controlling
D) Monitoring
E) Planning
Answer: C
Q2) According to Robert Katz, applying specialized knowledge and expertise to work-related techniques is a characteristic of ________.
A) interpersonal skills
B) human skills
C) conceptual skills
D) technical skills
E) strategic skills
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Managers, Society, and Sustainability
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27393
Sample Questions
Q1) Which of the following areas does an organization focus on when it emphasizes performing behavior akin to protecting natural resources like air, water, and land?
A) the economy
B) the customer
C) the environment
D) the government
E) the society
Answer: C
Q2) Making donations to causes that do not somehow protect and enhance the continuity of the organization seems ________.
A) unfounded
B) socially irresponsible
C) fair
D) underdeveloped
E) competitive
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Management and Diversity
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27394
Sample Questions
Q1) Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.
A)True
B)False
Answer: False
Q2) ________ are statistical characteristics of a population.
A) Biographics
B) Demographics
C) Psychographics
D) Chronographics
E) Reprographics
Answer: B
Q3) The belief that one's own group, culture, country, or customs are superior to that of others is known as ethnocentrism.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Managing in the Global Arena
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27395
Sample Questions
Q1) International management is the performance of management activities across national borders.
A)True
B)False
Q2) Which of the following types of organizations has the highest level of international involvement?
A) regional organizations
B) national organizations
C) transnational organizations
D) ethnocentric organizations
E) domestic organizations
Q3) How can companies and management work to better prepare expatriates for their assignments?
Q4) The most commonly cited transnational organization is ________.
A) Dove
B) Nestle
C) Hershey
D) Mars
E) Apple
Q5) According to Hofstede, what are the five basic dimensions of culture?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Plans and Planning Tools
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27396
Sample Questions
Q1) Alternatives to reach an organizational objective are based on assumptions known as ________.
A) objectives
B) missions
C) goals
D) premises
E) priorities
Q2) Introduction, growth, maturity, saturation, and decline are stages of ________.
A) product allocation
B) product history
C) product lifecycle
D) service methods
E) resource allocation
Q3) ________ is the process of predicting future environmental happenings that will influence the operation of the organization.
A) Forecasting
B) Disturbance
C) Planning
D) Scheduling
E) Monitoring
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Making Decisions
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27397
Sample Questions
Q1) Which of the following is true about the definition of bounded rationality?
A) Managers rely on their inborn ability to synthesize information quickly and effectively.
B) Managers have access to complete and accurate information for making a decision.
C) Managers adhere to rules of thumb when making decisions.
D) Statistical probabilities can be attributed to alternative potential outcomes.
E) Managers do not always have access to the resources required to make rational decisions.
Q2) Which group decision making process should managers use if they have observed their individual employees are less likely to offer input when working in a group of peers?
Q3) Decisions which are made through consensus usually take less time than those made by a single individual.
A)True
B)False
Q4) A decision is a choice made between two or more available alternatives.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Strategic Planning: Strategies, Tactics, and Competitive Dynamics
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27398
Sample Questions
Q1) The answer to which of the following critical questions indicates whether the organization is progressing satisfactorily or not?
A) What are the purposes and objectives of the organization?
B) Where is the organization presently going?
C) In what kind of environment does the organization now exist?
D) What can be done to better achieve organizational goals in the future?
E) What does our SWOT analysis show?
Q2) ________ is a strategy adopted to eliminate an SBU that is not generating a satisfactory amount of business and that has little hope of doing so in the near future.
A) Growth
B) Divestiture
C) Retrenchment
D) Stability
E) Focus
Q3) What is the BCG Growth-Share Matrix? Explain what stars, question marks, cash cows, and dogs are. According to the BCG Growth-Share Matrix, what should managers do with each of these?
Q4) Compare and contrast strategic and tactical planning.
Q5) Briefly differentiate Michael Porter's three generic strategies.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Fundamentals of Organizing
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27399
Sample Questions
Q1) When Megan is assigning rooms, presenters, and times for the upcoming conference speakers, she is involved in the ________ function of management.
A) Planning
B) Organizing
C) Influencing
D) Controlling
E) Scheduling
Q2) It is recognized today that the bureaucratic approach without an appropriate emphasis on the human variable is almost certainly a formula for organizational failure.
A)True
B)False
Q3) Unity of command is the management principle that recommends that ________.
A) all managers share the same goals
B) all employees should accept their formal leader or leaders
C) an individual have only one boss
D) organizational plans be consistent with organizational goals
E) the organizing system be consistent with organizational plans
Q4) Discuss the connection between the planning and organizing functions of management.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Responsibility, Authority, and Delegation
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27400
Sample Questions
Q1) The most significant factor in determining whether an organization will have staff personnel is ________.
A) the size of the organization
B) the qualifications of the workers
C) the type of industry
D) the degree of centralization in the organization
E) the nature of the products and service produced
Q2) Differentiate between responsibility, accountability, and authority.
Q3) When a minimal number of job activities and minimal amount of authority are delegated to subordinates, the organization is ________.
A) decentralized
B) formalized
C) flat
D) centralized
E) functionally organized
Q4) A manager's behavior with upper management is a way to determine the degree of responsibility a manager possesses.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Human Resource Management
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27401
Sample Questions
Q1) Which of the following functions does a position replacement form perform?
A) provides information about the organizational history of an individual
B) describes the merits of a current employee in a specific position to be used as a benchmark for future potential recruits
C) determines who might be eligible to fill a vacant position
D) assesses the potential of an employee in the organization
E) advertises a vacant position in the organization and requests applications from qualified candidates
Q2) ________ is the initial attraction and screening of the supply of prospective human resources available to fill a position.
A) Onboarding
B) Job analysis
C) Recruitment
D) Prospecting
E) Orientation
Q3) A job description refers to the characteristics of the individual who should be hired for the job.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Organizational Change: Stress, Conflict and Virtuality
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27402
Sample Questions
Q1) Which of the following conflict management techniques is best suited to make an emergency change in an organization?
A) resolving
B) compromising
C) negotiating
D) avoiding
E) forcing
Q2) An unstable organization with high capability to adapt is characterized by moderate probability of success.
A)True
B)False
Q3) Which of the following is characterized by groups of employees formed by managers?
A) virtual meeting
B) virtual training
C) virtual team
D) virtual corporation
E) virtual group
Q4) What is the value Virtuality offers to organizations and the employees within them?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Influencing and Communication
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27403
Sample Questions
Q1) Which of the following instructions is considered the first and last commandment of good listening, because all other commandments depend on it?
A) Remove distractions.
B) Stop talking.
C) Hold your temper.
D) Show the speaker you want to listen.
E) Be patient.
Q2) Which of the following is the major reason for the establishment of informal communication networks?
A) lack of formal organizational communication channels
B) desire for information that is not furnished formally
C) inability of managers to communicate effectively
D) vertical nature of the organizational structure
E) lack of necessary rules and regulations within the organization
Q3) Organizational communication that follows the line of the organization chart is called formal organizational communication.
A)True
B)False
Q4) List the major characteristics of organizational grapevine?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Leadership
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27404
Sample Questions
Q1) Which of the following statements of a manager is consistent with the views expressed by the life cycle theory?
A) Organizational productivity is more important to leadership than individual behaviors.
B) Managers must not use directive style when making decisions concerning employees.
C) Situational approaches to leadership are more effective than the behavioral approaches.
D) Leadership styles depend on the ability of followers to perform jobs independently.
E) Task behaviors and relationship behaviors of managers are independent of each other.
Q2) An organization considers its managers to have moral courage. The managers at this organization can be considered ________.
A) transformational leaders
B) servant leaders
C) Level 5 leaders
D) authentic leaders
E) coaching leaders
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Motivation
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27405
Sample Questions
Q1) Which of the following theories is a content theory of motivation?
A) needs-goal theory
B) equity theory
C) Argyris's maturity-immaturity continuum
D) Vroom expectancy theory
E) Porter-Lawler theory
Q2) A well-known brand management company is emphasizing creating a sense of community within their organization via team-based projects and various cultural events to promote a friendly atmosphere. Under the given circumstance, which of the following of Maslow's hierarchy of needs is the company emphasizing?
A) self-actualization need
B) esteem need
C) physiological need
D) social need
E) security need
Q3) Many perceive the Equity Theory as a dangerous theory and one that management absolutely must understand. What is the theory's guiding premise and why is it that management needs to be very focused on the principles of this motivation theory?
Q4) List the categories of needs identified by Alderfer in his ERG theory.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Groups and Teams
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27406
Sample Questions
Q1) Which of the following is a purely procedural step that could be taken to increase the probability that a committee will be successful?
A) rephrasing ideas already expressed
B) specifying the authority of the committee
C) bringing all members into active participation
D) stimulating further thought by members
E) keeping the goals of the group flexible
Q2) The most fundamental ingredient of effective teams is member satisfaction.
A)True
B)False
Q3) Contemporary work teams in the United States evolved out of the problem-solving teams based on ________.
A) scientific management principle
B) time and motion studies
C) assembly line models
D) Japanese-style quality circles
E) contingency approach
Q4) List the six task-related steps that help managers build effective work teams.
Q5) What differences exist between formal and informal groups?
Q6) List the stages of formal group development.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Managing Organization Culture
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27407
Sample Questions
Q1) Organization culture is established by a manager or the founder of the organization at the time of its creation.
A)True
B)False
Q2) General Automobiles operates under the premise that if any of its subsidiaries are not number one or two in market sales, the subsidiaries would be sold. This company is highly competitive and is often used as an example of a company with a(n) ________.
A) market culture
B) hierarchy culture
C) adhocracy culture
D) clan culture
E) hypocrisy culture
Q3) An adhocracy is a culture reflecting an organization with ________.
A) formal rules and policies for employees
B) a strong internal focus
C) an emphasis on stability and control
D) a simple structure or lack of structure
E) autocratic leadership
Q4) Briefly explain the role of organizational rewards as a cultural artifact.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Controlling, Information, and Technology
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27408
Sample Questions
Q1) As part of the controlling process, you have finished measuring the performance of your team. What must you do next?
A) take corrective action
B) compare measured performance to standards
C) establish unit of measure to gauge performance
D) modify past plans
E) restructure control systems and subsystems
Q2) A/An ________ is any factor within an organization that is a barrier to organizational goal attainment, while a/an ________ is a sign a barrier does exist.
A) problem; gap
B) symptom; problem
C) problem; symptom
D) symptom; gap
E) gap; problem
Q3) How does user satisfaction with an IS determine the effectiveness of the IS? How can companies effectively manage user satisfaction?
Q4) Describe the information that is appropriate for making strategic planning decisions and for making operational control decisions.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Production and Control
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27409
Sample Questions
Q1) Production occurs at service organizations just as it does at manufacturing organizations. What is the final product called at a hospital?
A) Doctor appointments
B) Doctor scheduling
C) Health plans
D) Health care
E) Doctor orders
Q2) ________ is the amount of the total costs of producing a product that exceeds the total revenue gained from selling the product.
A) Loss
B) Depreciation
C) Asset purchase costs
D) Break-even point
E) Inflationary costs
Q3) Briefly describe JIT inventory control.
Q4) What are the potential pitfalls of budgets?
Q5) Quality ranking is totally dependent on the industry standards.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Appendix 1: Managing History and Current Thinking
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27410
Sample Questions
Q1) What is the behavioral approach to management?
Q2) How does a manager's understanding of his employees' physiological, safety, social, esteem, and self-actualization needs improve productivity?
Q3) Frederick W. Taylor is commonly called the "father of scientific management."
A)True
B)False
Q4) Which of the following management approaches makes use of inventory, network, and probability models as aids in the decision-making process?
A) Classical
B) Behavioral
C) Management Science
D) Contingency
E) System
Q5) The Hawthorne studies concluded that lighting and temperature changes within organizations could significantly influence production.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 21
Q6) What value does the Management Science approach offer to managers today?
Chapter 20: Management and Entrepreneurship: Handling
Start-Ups and New Ventures
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27411
Sample Questions
Q1) A(n) ________ is an individual who identifies, evaluates, and exploits opportunities.
A) leader
B) entrepreneur
C) supplier
D) distributor
E) opportunist
Q2) ________ is a type of evaluation that helps entrepreneurs understand whether an idea is practical.
A) Illusion of control
B) Entrepreneurial risk management
C) Strategic planning
D) Feasibility analysis
E) Entrepreneurial alertness
Q3) Which of the following is an example of corporate entrepreneurship?
A) creating new products, services, or technologies
B) editing papers and reports
C) reinvesting funds in other companies
D) contracting work to consultants
E) reducing corporate organization
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Encouraging Creativity and Innovation
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27412
Sample Questions
Q1) ________ is defined as how closely and reliably a product satisfies its specifications.
A) Value
B) Design
C) Novelty
D) Quality
E) Aesthetics
Q2) Which of the following steps taken by managers to stimulate creativity is considered the most effective?
A) giving employees complete freedom to influence the process used to perform their jobs
B) providing an appropriate level of job-related challenge
C) affording appropriate time to perform a job optimally
D) establishing work groups to achieve greater diversity
E) promoting information sharing and collaboration as related to solving organizational problems
Q3) What are the three components of creativity in an individual?
Q4) What are the seven principles of reengineering improvements, as outlined by Michael Hammer?
Q5) What are the steps involved in the incremental improvement process?
Page 23
To view all questions and flashcards with answers, click on the resource link above.