Principles of Management Solved
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Course Introduction
Principles of Management introduces students to the fundamental concepts, theories, and practices involved in managing organizations effectively. The course explores core management functions, including planning, organizing, leading, and controlling, while emphasizing decision-making processes, organizational structure, motivation, communication, and leadership. Students will analyze real-world case studies to develop critical thinking, problem-solving, and interpersonal skills necessary for effective management in diverse business environments.
Recommended Textbook
Organizational Behavior and Management 11th Edition by Robert Konopaske
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17 Chapters
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1700 Flashcards
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2
Chapter 1: Effective Managers Understand Organizational Behavior
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) According to the Hawthorne studies,workers respond to _____________.
A) group norms
B) union pressures
C) covert observation
D) All of the choices are correct.
Answer: A
Q2) Which of the following has contributed to the study of organizational behavior?
A) Psychology and sociology
B) Social psychology and anthropology
C) Political science
D) All of the choices are correct.
Answer: D
Q3) How well a firm _______________ and motivates a skilled workforce will have a major impact on its ability to compete in the global marketplace.
A) recruits
B) retains
C) selects
D) All of the choices are correct.
Answer: D
Page 3
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Chapter 2: International and Organizational Culture
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) The culture at Walt Disney is manifested through all of the following except:
A) Shared sayings.
B) Similar demographic characteristics.
C) Shared things.
D) Shared behavior.
Answer: B
Q2) Research indicates that most managers have never had a mentor.
A)True
B)False
Answer: False
Q3) Which of the following statements about spirituality is false?
A) Spirituality is a personal and private path.
B) Spirituality contains elements of many religions.
C) Spirituality grows from self-inquiry.
D) None of the statements are false.
Answer: D
Q4) People are attracted to mentors who look,act and communicate like them.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Individual Differences at Work
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Sample Questions
Q1) Using only the scores on a personality test to make selection choices will often lead to misalignment and poor person-job but is generally effective in determining person-organization fit.
A)True
B)False
Answer: False
Q2) People high in _______________ tend to enjoy talking and interacting with co-workers.
A) emotional stability
B) extroversion
C) conscientiousness
D) openness to experience
Answer: B
Q3) Diversity has six primary dimensions.Age is one dimension.Name the other five. Answer: Ethnicity,gender,physical attributes,race,and sexual/affectional orientation.
Q4) How might attitude affect employee behavior?
Answer: Student answers will vary but may include the behavioral and cognitive components of attitude.
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Page 5
Chapter 4: Perceptions and Attributions
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Sample Questions
Q1) A parent who expects her child to behave properly can subtly influence the child's behavior so that the mother's expectations are met.This is known as the _______________ effect.
A) Pygmalion
B) Drucker
C) Golem
D) halo
Q2) If interviewers rate candidates who are similar in appearance,background,and interests higher than candidates who are dissimilar,they are making a "self-promotion" perception error.
A)True
B)False
Q3) A self-fulfilling prophecy that causes a person to behave in a positive manner to meet expectations is called the ________ effect.
A) Hawthorne
B) Positive Projection
C) Golem
D) Pygmalion
Q4) Describe the impression management tactics were identified by Jones and Pittman?
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Chapter 5: Motivation
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Sample Questions
Q1) Which of the following statements best reflects Herzberg's theory?
A) The need hierarchy is comprised of existence, relatedness, and growth
B) A person who is continually frustrated in satisfying one level of need will regress to the next lowest level need
C) Some individuals have a high need for achievement
D) Two sets of factors affect motivation: motivators and hygiene factors
Q2) Although Herzberg's motivation theory is popular,it has been criticized for all of the following reasons except:
A) It over-simplifies the nature of job satisfaction
B) No self-reports of performance were used
C) It requires people to look at themselves retrospectively
D) The motivational and performance consequences of the theory are untested
Q3) Employees who experienced bullying and incivility at work were more likely to experience all of the following except:
A) Lower life satisfaction
B) Increased desire for informational justice
C) Lower organizational commitment
D) Conflict between work and family
Q4) What are the components of motivation and which is most important?
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Chapter 6: Job Design and Performance
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Sample Questions
Q1) RTAI is an acronym for _____________.
A) Requisite Task Attribute Index
B) Revised Task Attribute Index
C) Revised Task and Authority Index
D) Relationship Task and Authority Index
Q2) If an individual perceives a job as boring,job performance will suffer.
A)True
B)False
Q3) A management initiative is increasing the number of tasks jobholders perform.Management is increasing _________.
A) job range
B) job depth
C) task diversity
D) task range
Q4) As you understand the idea and practice of total quality management,do you believe that it's relevant to today's American organizations? Explain.
Q5) What are intrinsic job outcomes?
Q6) What is meant by the terms job range and depth?
Q7) Name three positive things that a job can provide for an individual.
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Chapter 7: Evaluation and Rewards Influence Behavior
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Sample Questions
Q1) What are the three major theoretical approaches to reward administration?
Q2) By law,there has to be no differential in the reward system that discriminates between high and low performers.
A)True
B)False
Q3) A typical Scanlon plan measures the _______________ costs required to produce goods or services during a base period.
A) labor
B) raw product
C) management
D) manufacturing
Q4) Virtually any program that shares _______________ with employees is considered gain sharing.
A) profits
B) cost overruns
C) excess production gains
D) cost reductions
Q5) Is high turnover good? Explain your response.
Q6) What intrinsic motivations may be associated with student effort?
Q7) What is the difference between intrinsic and extrinsic rewards?
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Chapter 8: Managing Employee Behavior
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Sample Questions
Q1) Researchers have found that overachievers are bullied less often than are average performers.
A)True
B)False
Q2) _______________ at work is the effort of an individual to inflict harm on others with whom the person works,or has worked,or on the organization itself.
A) Sabotage
B) Aggression
C) Harassment
D) Assault
Q3) Three types of organizational sabotage targets exist.They include all of the following except:
A) People
B) Equipment
C) Data
D) The work setting
Q4) Do employees give up their civil liberties in exchange for work?
Q5) Is sexual harassment a form of violence?
Q6) Describe the different types of sexual harassment.
Page 10
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Chapter 9: Managing Individual Stress
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Sample Questions
Q1) The text identified eight characteristics of people with Type A behavior patterns.List four of them.
Q2) Executives in the low end of the stress range,report less serious medical problems.
A)True B)False
Q3) Rumors of an impending layoff are typically never as stressful as actually being laid off.
A)True
B)False
Q4) Ideally,the process for maximizing person-environment fit begins
A) at the first sign of job-related stress
B) before the individual joins the organization
C) during job orientation
D) at the request of the employee
Q5) Name the changes in behavior that are common warning signs of stress.
Q6) Describe the components of the organizational stress model.
Q7) How is job commitment related to burnout?
Q8) What is role conflict? Provide an example.
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Chapter 10: Groups and Teams
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Sample Questions
Q1) Why is it very likely that virtual work arrangements (teams,offices,telework)are here to stay?
Q2) The degree of cohesiveness in a group _______________.
A) has positive effects on performance
B) has negative effects on performance
C) can have either positive or negative effects on performance
D) typically is not related to performance
Q3) How is status assigned to a position?
Q4) The objectives of interest groups are closely related to those of the organization.
A)True
B)False
Q5) _____________ refers to a secretive research and development project that operates outside of normal company operations to create innovative products.
A) Tiger team
B) Skunkworks
C) Salamander factories
D) Zebra divisions
Q6) What are norms?
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Chapter 11: Managing Conflict and Negotiations
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Sample Questions
Q1) Conflict tends to ____________ negative stereotypes.
A) increase
B) decrease
C) balance
D) reinforce
Q2) ________ interdependence requires no interaction among groups.
A) Nominal
B) Virtual
C) Pooled
D) None of the above.
Q3) During _______________,a third party has the power to impose an agreement.
A) mediation
B) arbitration
C) conciliation
D) consultation
Q4) You can improve your cross-cultural negotiation by __________________________.
A) assuming authority
B) identifying if there is one decision maker or if group consensus is required
C) opening conversations using a dominating approach
D) All of the choices are correct.
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Chapter 12: Power and Politics
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Sample Questions
Q1) According to Hickson,"The ____ a subunit copes with uncertainty,the _____ its power within the organization."
A) more, greater
B) less, greater
C) more, less
D) None of the above. Hickson did not address this point.
Q2) A number of frequently used influence tactics were discussed in the text.How many have you witnessed being played in organizations of which you are a member? What other tactics have you seen used?
Q3) Politics and political behavior are found:
A) only in large organizations
B) only in small organizations
C) in both small and medium sized organizations
D) in all organizations
Q4) The power differential between subunits is influenced by:
A) The degree or ability to cope with uncertainty
B) The centrality of the subunit
C) The substitutability of the subunit
D) All of the choices are correct.
Q5) What is a strategic contingency?
Page 14
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Chapter 13: Communicating Effectively
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Sample Questions
Q1) Although estimates vary,approximately 2.3 billion spam messages are sent in the United States a(n)________.
A) hour
B) day
C) month
D) year
Q2) What is the difference between videoconferencing and teleconferencing?
Q3) The regulation of communication can ensure an optimum flow of information to managers,thereby eliminating the barrier of _______________.
A) nonverbals
B) communication filtering
C) communication overload
D) interpersonal communication
Q4) Employees go through four stages when high-level decisions are developed and implemented.What are these stages?
Q5) If noise exists during a communication,complete understanding will not occur.
A)True
B)False
Q6) Why is two-way communication typically preferred over one-way communication?
Page 15
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Chapter 14: Decision Making
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Sample Questions
Q1) ___________ problems present themselves and must be attended to by the managers.
A) Crisis but not routine
B) Crisis and routine
C) Crisis and opportunity
D) Crisis, opportunity and routine
Q2) Most decision makers are very similar in their willingness to take risk.
A)True
B)False
Q3) In the bounded rationality approach,all of the following assumptions are made except:
A) The consequences of alternative decisions can be predicted
B) Decision makers rarely have all the information they need or want
C) The organization's goals constrain decision making
D) Conflicting goals can force a compromise solution
Q4) _______________ thinking is a process of generating novel ways to solve problems faced by an individual or group.
A) Bilateral
B) Lateral
C) Diagonal
D) Horizontal
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Chapter 15: Leadership
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Sample Questions
Q1) Hofstede suggested that American researchers did not focus enough on __________________.
A) different views of education
B) subordinate views of the leader
C) aspects of the leader
D) All of the responses are correct
Q2) What did trait theory research attempt to accomplish?
Q3) "Followers have different needs that must be fulfilled with the help of a leader" is a statement that best represents:
A) Fiedler's contingency model
B) Vroom, Yetton, and Jago
C) House's Path-Goal theory
D) the Hersey-Blanchard Situational Leadership theory
Q4) Define the term leadership.
Q5) Leadership traits don't operate singly to influence followers but act in combination.
A)True
B)False
Q6) What is typically thought of as the first requirement for exercising charismatic leadership?
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Chapter 16: Organizational Structure and Design
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Sample Questions
Q1) Once a task force achieves its objective,the task force _______________.
A) dissolves
B) transitions into a standing project team
C) becomes permanent work group
D) splits into smaller groups
Q2) List and define the three dimensions that are often used in research and practice to describe structure.
Q3) Which of the following statements about boundaryless organizations is false?
A) Chains of command are eliminated
B) Spans of control are unlimited
C) Rigid departments are replaced with empowered teams
D) Participative decision making is eliminated
Q4) Are the right to "extract obedience" and the "right to make decisions" associated with a particular type or class of job?
Q5) Why may a manager believe that delegating authority will lead to lower levels of effectiveness?
Q6) What are the most distinct differences between the organic and the mechanistic organizational models?
Q7) What is the most essential feature of a matrix organization?
Page 18
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Chapter 17: Managing Organizational Change
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Sample Questions
Q1) ______________ approaches to organizational change refer to managerial actions that attempt to improve effectiveness by introducing change through formal policies and procedures.
A) Process
B) Structural
C) Mechanistic
D) Organic
Q2) Typically,the exact procedures employed in implementing a management by objectives approach should not vary from organization to organization and from unit to unit.
A)True
B)False
Q3) _______________ transformations will ultimately fail if the individuals involved are not receptive to change.
A) Structural
B) Task
C) Technological
D) All of the choices are correct.
Q4) What is the ultimate goal of "refreezing" in the general model of organizational change and development?
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