Principles of Management
Midterm Exam
Course Introduction
Principles of Management introduces students to the fundamental concepts and functions of management within organizations. The course explores the roles of planning, organizing, leading, and controlling, emphasizing how managers use these functions to achieve organizational goals efficiently and effectively. Topics include decision-making processes, organizational structure, effective communication, motivation and leadership strategies, and the impact of globalization and ethics on management practices. Through case studies and real-world examples, students gain insights into the challenges managers face and develop critical thinking skills necessary for successful management in diverse business environments.
Recommended Textbook
Organizational Behavior V 1.1 by Talya
Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Close-ended survey questions can be very time consuming to summarize and very hard to interpret.
A)True
B)False
Answer: False
Q2) Michael is an auditory learner.He learns best by actually doing things and learning from trial and error.
A)True
B)False
Answer: False
Q3) Because it is likely that U.S.employees will change jobs 10 times in 20 years,those employees should be ___________ learners and continually upgrade their skill set.
Answer: life-long
Q4) Nau was founded on the idea of ___________.
A)maintaining the status quo.
B)generating record profits in the apparel industry.
C)using business as a vehicle for change.
D)using plastics to make clothing.
Answer: C
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Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Gender discrimination is prohibited by which of the following laws?
A)Age Discrimination Act
B)Americans with Disabilities Act
C)Title VII of the Civil Rights Act
D)Occupational Safety and Health Act
Answer: C
Q2) Acme Corporation sales associates are generally attractive Caucasian college age men and women.Individuals who work in the stock room unpacking and readying clothing for displays are young,Asian and African American employees.This scenario suggests that Acme may need to examine their recruiting efforts to address __________ diversity in their stores.
A)gender
B)age
C)race
D)age and race
Answer: D
Q3) Cultures that are comfortable in unpredictable situations and have high tolerance for ambiguity are called ________ ____________ _________ cultures.
Answer: low uncertainty avoidance
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Page 4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Which of the following is NOT a sound piece of advice to help build your self-confidence?
A)Set challenging,not impossible goals.
B)Ignore negative advice,especially when it comes from a negative person.
C)Take a self-inventory.
D)Act confident only when you feel confident.
Answer: D
Q2) You are a member of a human resource department in a large corporation.One of your colleagues has recently developed a personality test he wants to use along with the cognitive abilities test you have been using to select employees for positions in the firm.He has come to you for help in deciding how to validate the test.What recommendations would you give him?
Answer: Validation involves ensuring that the test measures what it is intended to measure and looks for the relationship correlation
Q3) A person who is very curious,original,creative and very adaptable to change is high in ________________.
Answer: openness
Q4) ___________ suggests that values are arranged in hierarchical order. Answer: Rokeach
Page 5
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Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) _______ ____________ is vagueness as to what job responsibilities are in the job.
Q2) ___________ ______________ and _____________ _____________ are two key attitudes that are the most relevant to important outcomes in the work environment.
Q3) Describe two specific personality traits related to positive work attitudes.
Q4) Research suggests which of the following relationships between performance and turnover?
A)Pay for performance systems have no impact on an employee's likelihood to turnover.
B)The establishment of a pay for performance system in a company guarantees that high performers will stay in the firm.
C)In general,good performers are more likely to leave a firm because other firms readily recognize their skills and actively seek their employment.
D)Poor performers are more likely to quit their jobs compared to high performers.
Q5) List three factors which contribute to organizational commitment.
Q6) Discuss the findings of studies examining job attitudes and ethical work climates.
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) The phenomenon of "the folly of rewarding A while hoping for B" suggests that at times,people are rewarded for the wrong kind of behavior.
A)True
B)False
Q2) Describe how reinforcement theory has been successful in explaining ethical behavior.
Q3) Which of the following is not a hygiene factor in Herzberg's theory of motivation?
A)working conditions
B)salary
C)company policy
D)recognition
Q4) Praising the employee occasionally when the person shows up on time is an example of __________________ of reinforcement.
A)variable ratio
B)equity ratio
C)continuous schedule
D)fixed ratio schedule
Q5) Describe how motivation determines employee performance.
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Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Feedback is
A)the extent to which the job requires a person to utilize multiple high level skills.
B)the degree to which a person is in charge of completing an identifiable piece of work from start to finish.
C)the degree to which people learn how effective they are being at work.
D)the degree to which a person has the freedom to decide how to perform his tasks.
Q2) Relative ranking appraisals may help an organization become more performance-oriented if they are used for a few years because they tend to weed out employees with persistent performance problems.
A)True
B)False
Q3) Job enlargement
A)is breaking down jobs into their simplest components and assigning them to employees so that each person will perform few tasks in a repetitive manner.
B)refers to expanding the tasks performed by employees to add more variety.
C)involves moving employees from job to job at regular intervals.
D)allows workers more control over how they perform their own tasks.
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Chapter 7: Managing Stress and Emotions
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Sample Questions
Q1) Eustress is "good" stress.
A)True
B)False
Q2) Differentiate between surface,deep and genuine acting.
Q3) Role ambiguity is
A)vagueness in relation to job responsibilities.
B)insufficient time and resources to complete a job.
C)contradictory demands at work.
D)processing demands that exceed the supply of time for such processing.
Q4) Role conflict is the strongest predictor of poor performance on the job.
A)True
B)False
Q5) Information processing demands that exceed the supply or capacity of time available for such processing is
A)role conflict.
B)role ambiguity.
C)role overload.
D)information overload.
Q6) Flexible scheduling is one approach to addressing _________-______ conflict.
Q7) Name two psychological outcomes of stress.
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Chapter 8: Communication
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Sample Questions
Q1) Sergei has a career coach.The coach has just finished two extensive assessment sessions with Sergei and is now reporting to him on his results.The career coach tells Sergei that he has poor listening skills and must address them immediately before focusing on any other weaknesses.If you were the career coach,what tips might you give to him to begin an improvement plan focused on enhancing listening skills?
Q2) Students come to class and ask why they are not receiving syllabi.This question represents what aspect of the communication model?
A)noise
B)feedback
C)medium
D)message
Q3) Active listening involves
A)interrupting the message sender to clarify what she is saying.
B)giving partial attention to the sender so you can be thinking about your response.
C)refraining from asking senders any questions about their messages.
D)taking time to understand the points being made.
Q4) Anything that interferes with or distorts the message being transformed is
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Chapter 9: Managing Groups and Teams
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Sample Questions
Q1) The more similar group members are with regard to age,gender,education,and skill set,the more cohesive the group will be.
A)True
B)False
Q2) Collectivist societies value individual achievements over interpersonal relationships.
A)True
B)False
Q3) Marta has just been appointed a project team leader for the first time.She is interested in understanding key characteristics that could impact the success of her team.You are her supervisor and she is coming to see you tomorrow for advice.What are some of the key elements you will mention to her and what impact do they have upon a team?
Q4) The more diverse a team is with regard to expertise,gender,age,and background,the more likely the team is to avoid groupthink.
A)True
B)False
Q5) A _________ ____________ is a temporary team that is created to address a specific problem or issue until it is resolved.
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Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Intrapersonal conflict can arise due to role ambiguity and role conflict.
A)True
B)False
Q2) Managing conflict and engaging in effective negotiations are key factors for a successful organization.
A)True
B)False
Q3) The first place to begin the investigation phase of negotiation is to look at yourself.
A)True
B)False
Q4) Conflict between two individuals such as coworkers is
A)intrapersonal conflict
B)interpersonal conflict.
C)intergroup conflict.
D)interdepartment conflict.
Q5) Making a concession during negotiation is a sign of weakness.
A)True
B)False
Q6) What are two positive and two negative outcomes of conflict?
Page 12
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Chapter 11: Making Decisions
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Sample Questions
Q1) A decision rule is an automated response to a problem or issue that occurs frequently.
A)True
B)False
Q2) Making choices among alternative courses of action,including inaction,is
A)decision making.
B)programmed decisions.
C)satisficing.
D)consensus
Q3) To satisfice is to
A)generate new ideas that are original,fluent and flexible.
B)set parameters against which all of the potential options can be evaluated.
C)accept the first alternative that meets your general criteria.
D)be influenced by the way in which problems are framed.
Q4) Decision making requires action as a solution.
A)True
B)False
Q5) Differentiate between the intuitive and creative decision-making processes.
Q6) The generation of new,imaginative ideas is ___________.
13
Q7) Automated responses that we use to make decisions are called _______
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) Charisma is an inherent characteristic,so those firms attempting to teach charisma,are not making good use of their time or money.
A)True
B)False
Q2) When intelligence is measured with a paper and pencil test,its relationship to leadership is a bit weaker than when intelligence is viewed as the perceived intelligence of the leader.
A)True
B)False
Q3) In situations of medium favorableness,
A)low LPC leaders are effective.
B)high LPC leaders are effective.
C)medium LPC leaders are effective.
D)either low or high LPC leaders will be effective.
Q4) ____________ _______________ _ _____________ involves leaving employees to do their jobs without interference but at the same time proactively predicting problems.
Q5) Key characteristics of _________leadership are self-awareness,a thorough understanding of values and priorities,and personal integrity.
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Chapter 13: Power and Politics
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Sample Questions
Q1) Mark is the only individual in his organization who speaks Spanish fluently.His firm just purchased a firm located in Mexico.Mark's boss just told him how valuable he is to the firm.This scenario is an example of what factor in the strategic contingency model?
A)scarcity
B)dependent
C)independence
D)substitutability
Q2) Which of the following statements regarding the Milgram experiment on conformity to authority is correct?
A)Participants believed they were engaged in an experiment on job design.
B)Over half of the participants refused to shock the learner at very high voltage levels regardless of the encouragement to do so provided by the experimenter.
C)Several learners were treated for depression at the conclusion of the study.
D)The researcher/experimenter's role was very important in obtaining group compliance with the experiment procedures/guidelines.
Q3) To determine how dependent you are on someone you need to assess three key factors- ___________,____________,and ____________.
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) Toyota employees feel a sense of ownership in their company,which is supported by the firm's matrix structure.
A)True
B)False
Q2) Convincing the opinion leaders in your organization of the need for organizational change is a more successful technique to ensure change than trying to get everyone on board at the same time.
A)True
B)False
Q3) A firm that has departments for finance,manufacturing,human resources,accounting,and marketing is an organization in a ___________ structure.
Q4) Conflict at various levels is a potential issue for matrix organizations.
A)True
B)False
Q5) The first stage in Lewin's Model of planned change is unfreezing. A)True
B)False
Q6) You have just been downsized from the firm where you have worked for nine years.What do you do to recover?
Page 16
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Chapter 15: Organizational Culture
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Sample Questions
Q1) The first step in the cultural change process is changing leaders and the leadership team.
A)True
B)False
Q2) Two conditions that help effect a cultural change include experiencing failure in a firm and changes in the external environment impacting the firm.
A)True
B)False
Q3) A strong culture always outperforms a weak culture because of the consistency of expectations.
A)True
B)False
Q4) Organizational culture is a system of shared assumptions,values and beliefs that show employees what are appropriate and inappropriate behaviors.
A)True
B)False
Q5) A ____________ is a form of a ______________ that shares values and beliefs in direct opposition to the values of the larger organization.
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