Organizational Behavior Practice Exam
Course Introduction
Organizational Behavior explores the dynamics of how individuals, groups, and structures influence behavior within organizations. This course covers key concepts such as motivation, leadership, team dynamics, decision making, communication, organizational culture, and change management. Students will analyze real-world cases to understand how effective management of human behavior can improve organizational effectiveness, foster innovation, and drive performance. By integrating psychological theories and management practices, the course equips learners with tools to navigate and shape workplace environments for positive outcomes.
Recommended Textbook
Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
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15 Chapters
1582 Verified Questions
1582 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Kurt Lewin has been attributed with saying: "There is nothing as practical as a good theory."
A)True
B)False
Answer: TRUE
Q2) Critical thinking is not important when it comes to leadership.
A)True
B)False
Answer: FALSE
Q3) Critical thinkers employ a variety of methods to arrive at decisions.
A)True
B)False
Answer: TRUE
Q4) Prediction is an important component of theory because it allows ______.
A) people to see what the process looks like
B) people to think about what will happen in the future
C) people to think about what is currently happening
D) people to think of what can or cannot be changed
Answer: B
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Chapter 2: Personality and Person Environment Fit
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Victoria is a new sales manager and wants to know which Big 5 personality trait has been shown to be beneficial for sales performance?
A) extraversion
B) agreeableness
C) neuroticism
D) openness
Answer: A
Q2) Holland worked to discover different personality types and then match these types to ______.
A) personality-team fit
B) personality-occupation fit
C) personality-organization fit
D) personality-job fit
Answer: B
Q3) If an individual's personal characteristics are described as state-like then they are generally unchangeable.
A)True
B)False
Answer: FALSE
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Page 4
Chapter 3: Emotions and Moods
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) A new area of research in psychology that is being applied to the study of emotion regulation in the workplace is ______.
A) affective neuroscience
B) affective events theory
C) mindfulness
D) negative affect
Answer: C
Q2) It is important to understand the emotional contagion process because ______.
A) you can control peoples' moods and emotions
B) emotions (both positive and negative) can spread through groups and organizations
C) emotions have little impact on employee outcomes
D) moods have little impact on employee outcomes
Answer: B
Q3) The deepest level of understanding emotions and moods comes from ______.
A) affective events theory
B) neuroscience
C) organizational behavior studies
D) mirror neurons
Answer: B
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Page 5
Chapter 4: Attitudes and Job Satisfaction
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99 Flashcards
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Sample Questions
Q1) According to research on perceived organizational support, which of the following is recognized as a category of beneficial treatment ______.
A) fairness
B) coworker trust
C) reduced supervisor support
D) lower organizational rewards
Q2) Which of the following is not a component of attitudes?
A) cognitive
B) affective
C) relational
D) behavioral
Q3) Research has suggested the strongest relationship to overall job satisfaction is satisfaction with which of the following job facets?
A) the work itself
B) pay
C) promotion opportunities
D) coworkers
Q4) Describe the four responses to job dissatisfaction.
Q5) Describe the three component structure of attitudes using an example.
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which of the following is a perspective that highlights the importance of uncertainty and risk to the decision-making process?
A) rational decision-making model
B) bounded rationality
C) prospect theory
D) satisficing
Q2) Cheryl is completing performance evaluations for her employees. She is set to evaluate Ray's performance. Ray has performed very high throughout the evaluation period. All of the employees she has evaluated today were very high performers. Under the contrast effect, Cheryl is likely to evaluate Ray's performance as ______.
A) poor
B) very high
C) average
D) very poor
Q3) Perceptions are ______.
A) static
B) always accurate
C) unimportant
D) subject to change
Page 7
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Chapter 6: Leadership
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Kim is a leader who promotes honesty and acts based on her moral values and beliefs. Kim is demonstrating ______.
A) humble leadership
B) servant leadership
C) ethical leadership
D) transformational leadership
Q2) Compare and contrast transformational and transactional leadership.
Q3) JoAnn motivates followers through corrective actions, she can be described as a ______.
A) charismatic leader
B) visionary leader
C) transactional leader
D) transformational leader
Q4) Research has shown that an effective working relationship with the boss can permeate the entire organization.
A)True
B)False
Q5) Describe ways to proactively adapt to a new organization.
Q6) Describe the four I's of transformational leadership.
Q7) Describe guidelines in managing your boss.
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Chapter 7: Power and Politics
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102 Flashcards
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Sample Questions
Q1) After reading Managing With Power, Jean-Claude now realizes that ______.
A) perceptions are reality
B) every organization has varying interests and the leader needs to first diagnose the political landscape
C) political skill is something you are born with
D) political skill is not a leadership skill he needs at this time
Q2) One reason people are motivated to manage impressions is ______.
A) peer influence
B) a need to pretend they are somebody different
C) the difference between their desired and current image
D) to get impress a significant other
Q3) Power is the source of influence.
A)True
B)False
Q4) Individuals who point out their abilities or accomplishments in order to be seen as competent by observers are engaging in ______.
A) self-promotion
B) ingratiation
C) exemplification
D) faking
Page 9
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Chapter 8: Motivation: Core Concepts
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Sinclair is driven most by the need to influence others to do what she wants. She is likely high in which of the following needs?
A) need for affiliation
B) ned for power
C) need for achievement
D) need for safety
Q2) Sylvia puts forth a great deal of effort in her job and believes that it will lead to good performance. This is referred to as which element of expectancy theory?
A) instrumentality
B) valence
C) expectancy
D) self-efficacy
Q3) The value of goals or outcomes is called ______.
A) expectancy
B) valence
C) self-efficacy
D) instrumentality
Q4) Identify and describe the three parts of the motivation process.
Q5) Identify and describe the four types of organizational justice.
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Chapter 9: Motivation: Applications
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Sample Questions
Q1) Which of the following steps in the modeling process described by social learning theory is referred to as attention?
A) To learn, a person has to notice another's behavior.
B) The information must be stored for access in the future.
C) Once information is noted and retained, the person imitates the behavior that they recall.
D) The person must be motivated to imitate the desired behavior.
Q2) Which of the following is when compensation is tied to unit-level performance where revenue increases (or cost savings) are shared with an employee?
A) piece-meal plan
B) gain-sharing plan
C) stock options
D) profit-sharing plan
Q3) Compare and contrast intrinsic and extrinsic motivation.
Q4) How can you use reinforcement theory to facilitate learning?
Q5) According to recent research, cash bonuses are more effective motivators than small personalized gifts.
A)True
B)False
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Chapter 10: Group Processes and Teams
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Explain the importance of team norms.
Q2) Harriet manages a task force assembled to brainstorm ideas for improving patient safety in a hospital. They depend highly on the participation of all members for success since each member contributes a unique perspective that influences the quality of the suggestions for patient safety. Which of the following best describes the type of collective that Harriet manages?
A) work group
B) work team
C) assembly of individuals
D) collaborative
Q3) Compare and contrast brainstorming and the nominal group technique (NGT).
Q4) Which of the following is a team where there is typically no designated leader?
A) Work group
B) Pseudoteam
C) Work team
D) Leaderless team
Q5) Diversity in teams can increase conflict.
A)True
B)False
Q6) Describe the three main aspects of team effectiveness.
Page 12
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Chapter 11: Managing Conflict and Negotiation
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Conflict is a(n) ______.
A) behavior
B) perception
C) attitude
D) mood
Q2) Which of the following is not one of the mechanisms that decrease the relationship between task and relationship conflict?
A) ignoring the conflict
B) group emotional intelligence
C) good working relationships
D) norms for suppressing negative emotions
Q3) Explain the types of third-party interventions for conflict.
Q4) Describe the steps in the negotiation process.
Q5) Which of the following steps in the negotiation process is doing one's homework to have all of the facts and possible options researched prior to negotiation?
A) closing the deal
B) relationship building
C) information gathering
D) preparation
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Chapter 12: Organizational Communication
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which of the following is an individual's level of fear or anxiety with either real or anticipated communication with another person or persons?
A) perceptual biases
B) communication apprehension
C) motivational deficiencies
D) noise
Q2) Which of the following is when information is shared with the public through marketing and public relations efforts?
A) external communication
B) upward communication
C) internal communication
D) lateral communication
Q3) Intercultural communication ______.
A) is nothing to be concerned with in today's organizations
B) is similar to the grapevine
C) compares one culture to another
D) focuses on the behavior of two individuals' communication patterns
Q4) Describe the concept of thin slicing a conversation.
Q5) Compare and contrast different forms of communication networks.
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Chapter 13: Diversity and Cross-Cultural Adjustments
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following is associated with order and efficiency, conformity, and low rates of change?
A) cultural strength
B) cultural elasticity
C) cultural looseness
D) cultural tightness
Q2) Which of the following GLOBE cultural dimensions is related to the questionnaire item--"People are generally (should be generally) very tolerant of mistakes"?
A) power distance
B) uncertainty avoidance
C) humane orientation
D) institutional collectivism
Q3) Which of the following is one of the three facets of training for cultural intelligence?
A) cognitive (and metacognitive)
B) conversational
C) inspirational
D) retooling
Q4) Identify and describe Hofstede's five dimensions of national culture.
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Chapter 14: Organizational Culture
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Sample Questions
Q1) Zappos is an online seller of shoes and clothing that is notorious for its strong culture. Which of the following are one of the ten core values of Zappos?
A) deliver standard customer service
B) create fun and a little weirdness
C) resist change
D) remain product focused
Q2) The climcult perspective suggests that culture and climate work together to influence which of these?
A) How people experience their work environment.
B) How culture becomes real.
C) How satisfied employees are at work.
D) How well the company will perform in the long term.
Q3) Tawny's company has the unconscious values of focusing on profits and diligence and the employees act out these values. These values are ______.
A) espoused
B) enacted
C) encouraged
D) unethical
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Chapter 15: Leading Change and Stress Management
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109 Flashcards
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Sample Questions
Q1) Harper is introducing swift, revolutionary transformation of his entire manufacturing system. Which of the following best describes the type of change she is engaging in?
A) incremental B) radical
C) proactive
D) reactive
Q2) A strain resulting in high blood pressure, coronary heart disease, high cholesterol, stomach ulcers, or compromised immune system is known as a ______ strain.
A) physiological
B) behavioral
C) psychological D) stress response
Q3) According to a Forbes article on the evolution of work, the future will of work has e-mail as the primary form of communication.
A)True
B)False
Q4) Describe the forces driving organizational change.
Q5) Explain the concept of organizational development.
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